HP 100S Service Manual

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Maintenance and Service Guide

Notice

2000 Compaq Computer Corporation.
OMPAQ
C Trademark Office.
Microsoft, Windows, Windows NT, are registered trademarks of Microsoft Corporation in the United States and/or other countries. Intel and Pentium are registered trademarks of Intel Corporation in the United States and other countries.
All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein.
The information in this publication is provided “as is” without warranty of any kind. The entire risk arising out of the use of this information remains with the recipient. In no event shall Compaq be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption or loss of business information), even if Compaq has been advised of the possibility of such damages and whether in an action or contract or tort, including negligence.
, the Compaq logo, and A
RMADA
Registered in U. S. Patent and
The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty.
M
AINTENANCE AND SERVICE GUIDE
Compaq Armada 100S and Notebook 100 Series
Second Edition (September 2000) First Edition (March 2000) Published in the U.S.A., U.K., Singapore, and Taiwan.
Documentation Part Number 177845-002 Spare Part Number 190369-001
ONTENTS
C
preface
SING THIS GUIDE
U
Symbols........................................................................................ ix
Technician Notes........................................................................... x
Serial Number................................................................................ x
Locating Additional Information................................................... x
chapter1
RODUCT DESCRIPTION
P
1.1 Computer Features and Models...........................................1-1
1.2 System Memory Options.....................................................1-5
1.3 Power Management Functions............................................1-6
1.4 Setup Configuration Utility (SCU)......................................1-7
1.5 Compaq Configuration Record Utility..............................1-17
1.6 Information Gathering.......................................................1-18
1.7 Diagnostics ........................................................................1-20
1.8 Design Overview...............................................................1-21
1.9 Computer External Components .......................................1-22
chapter2
ROUBLESHOOTING
T
2.1 Service Considerations........................................................2-1
2.2 Basic Troubleshooting Checklist.........................................2-1
2.3 Power-On Self Test (POST)................................................2-2
2.4 Solving Common Problems.................................................2-5
2.5 Test Errors ...........................................................................2-7

Contents v

chapter3
LLUSTRATED PARTS CATALOG
I
3.1 Serial Number Location...................................................... 3-1
3.2 Computer System Major Components................................ 3-2
3.3 Miscellaneous Plastics Kit.................................................. 3-6
3.4 Hardware Kit Components.................................................. 3-7
3.5 Cable Kit Components........................................................ 3-8
3.6 Mass Storage Devices......................................................... 3-9
3.7 Miscellaneous.................................................................... 3-10
chapter4
EMOVAL AND REPLACEMENT PRELIMINARIES
R
4.1 Required Tools.................................................................... 4-1
4.2 Service Considerations........................................................ 4-1
4.3 Removable Drive Damage Prevention................................ 4-2
4.4 Electrostatic Damage Prevention........................................ 4-3
4.5 Packaging and Transporting Precautions............................ 4-3
4.6 Workstation Precautions..................................................... 4-4
4.7 Grounding Equipment and Methods................................... 4-4
chapter5
EMOVAL AND REPLACEMENT PROCEDURES
R
5.1 Serial Number..................................................................... 5-1
5.2 Disassembly Reference Chart............................................. 5-2
5.3 Computer Disassembly Preparation.................................... 5-2
5.4 Battery Pack........................................................................ 5-3
5.5 Modem ................................................................................ 5-4
5.6 Fan Assembly...................................................................... 5-7
5.7 CD-ROM Drive................................................................... 5-9
5.8 Processor........................................................................... 5-11
5.9 Memory............................................................................. 5-14
5.10 Top Cover........................................................................ 5-16
vi Contents
5.11 Hard Drive.......................................................................5-18
5.12 Real Time Clock (RTC) Battery......................................5-19
5.13 Keyboard .........................................................................5-20
5.14 EMI Shield.......................................................................5-22
5.15 TouchPad.........................................................................5-24
5.16 Speakers...........................................................................5-25
5.17 Display Assembly............................................................5-26
5.18 Speaker Housing..............................................................5-31
5.19 System Board...................................................................5-33
5.20 Diskette Drive..................................................................5-37
appendix A
ONNECTOR PIN ASSIGNMENTS
C
................................................................A-1
appendix B
OWER CORD SET REQUIREMENTS
P
3-Conductor Power Cord Set..................................................... B-1
Country-Specific Requirements ................................................ B-2
Index.....................................................................................................I-1
Contents vii
preface
U
SING THIS GUIDE
This Maintenance and Service Guide is a troubleshooting reference that can be used when servicing the Compaq Armada 100S and Notebook 100 Series.
Compaq Computer Corporation reserves the right to make changes to the Compaq Armada 100S and Notebook 100 Series without notice.
Symbols
The following words and symbols mark special messages throughout this guide:
WARNING:
!
directions in the warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions in the caution could result in damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.
Text set off in this manner indicates that failure to follow

Using This Guide ix

Technician Notes
WARNING:
!
repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modifications may void any warranty or exchange allowances.
WARNING:
!
ensure proper operation, plug the AC power cord into a properly grounded electrical outlet only.
CAUTION:
least 3 inches (7.62 cm) of clearance on the left and right sides of the computer.
Only authorized technicians trained by Compaq should
The computer is designed to be electrically grounded. To
To properly ventilate the system, you must provide at
Serial Number
When requesting information or ordering spare parts, provide the computer serial number. The serial number is located on the bottom of the computer.
Locating Additional Information
The following documentation provides additional information about the computer:
Compaq Armada 100S and Notebook 100 Series documentation set
Microsoft Operating System Manual
Compaq Service Training Guides
Compaq Service Advisories and Bulletins
Compaq QuickFind
Compaq Service Quick Reference Guide
Compaq Website at:
http://www.compaq.com
x Using This Guide
chapter
1
P
RODUCT DESCRIPTION

1.1 Computer Features and Models

The Compaq Armada 100S and Notebook 100 Series offer AMD K6-2+ 533- and AMD K6-2 475-MHz processors, 13.3-inch SVGA TFT and
12.1-inch SVGA TFT or HPA displays, a 5.0-GB hard drive, and a 24X Max CD-ROM drive. The computer also comes equipped with a TouchPad pointing device and 4 MB of shared UMA memory.
Figure 1-1. Compaq Armada 100S and Notebook 100 Series

Product Description 1-1

Models
The Compaq Armada 100S and Notebook 100 Series are available in the models shown in Table 1-1. The computer serial number is located on a bar code on the bottom of the computer and identifies the model’s features.
Table 1-1
Compaq Armada 100S and Notebook 100
Model Naming Convention
Example: serial number A10 K2 533 T3S 5 M 64 98
Key
A K2 533 T3S 5 M 64 98 1234 567 8
Key Description Options
1 Brand designator A = Armada 100S N = Notebook 100 2 Processor K2 = AMD K6-2+ and AMD K6-2 3 Processor speed 533 = 533-MHz 475 = 475-MHz 4 Display T3S = 13.3-in.,
5 Hard drive size
(GB)
6 Integrated
communication 7 RAM (in MB) 64 = 64 MB 32 = 32 MB 8 Operating system98 = Microsoft Windows 98
1
The Compaq Armada 100S uses an AMD K6-2+ 533-MHz processor.
The Compaq Notebook 100 uses an AMD K6-2 475-MHz processor.
CTFT, SVGA
5 = 5.0 GB M = Modem 0 = None
2 = Microsoft Word 2000
T2S = 12.1-in.,
1
CTFT, SVGA
SB = Microsoft Small Business P = Personal
H2S = 12.1-in.,
HPA, SVGA
1-2 Product Description
Table 1-2
Compaq Armada 100S and Notebook 100 Models
12345678 SKU#
A K2 533 T3S 5 M 64 98/2 200524-XX4 FQ61 A K2 533 T3S 5 M 64 98/SB 200527-XX4 FQ62 A K2 533 T3S 5 M 64 98 201166-XX4 FQ64 A K2 533 T3S 5 M 64 98/P 200516-XX4 FQ63 A K2 533 T2S 5 M 64 98/2 200525-XX4 FQ51 A K2 533 T2S 5 M 64 98 200515-XX4 FQ52 A K2 533 T2S 5 M 64 98 200515-XX5 FQ52 A K2 533 T2S 5 0 64 98/2 200520-XX4 FQ53 A K2 533 T2S 5 M 64 98/SB 200522-XX4 FQ54 A K2 533 H2S 5 M 32 98/2 200514-XX4 FQ41 A K2 533 H2S 5 M 32 98 200517-XX4 FQ42 A K2 533 H2S 5 M 32 98 200517-XX5 FQ42 A K2 533 H2S 5 0 32 98/2 200519-XX4 FQ43 A K2 533 H2S 5 M 32 98/SB 200521-XX4 FQ44 A K2 533 H2S 5 M 64 98/2 200523-XX4 FQ45 A K2 533 H2S 5 M 64 98/2 213498-XX4 FQ48 A K2 533 H2S 5 M 64 98/2 213498-XX5 FQ48 A K2 533 H2S 5 M 64 98 201395-XX4 FQ47 N K2 475 T2S 5 M 64 98/2 175844-XX4 FFG1 N K2 475 T2S 5 M 64 98 180641-XX4 FFG2 N K2 475 T2S 5 M 64 98 180641-XX5 FFG2 N K2 475 T2S 5 0 64 98/2 180097-XX4 FFG3 N K2 475 T2S 5 M 64 98/SB 175599-XX4 FFG4 N K2 475 H2S 5 M 32 98/2 175843-XX4 FFF1 N K2 475 H2S 5 M 32 98 180640-XX4 FFF2 N K2 475 H2S 5 M 32 98 180640-XX5 FFF2 N K2 475 H2S 5 0 32 98/2 180096-XX4 FFF3 N K2 475 H2S 5 M 32 98/SB 175598-XX4 FFF4 N K2 475 H2S 5 M 64 98/2 180095-XX4 FFF5 N K2 475 H2S 5 M 64 98/SB 180094-XX4 FFF6
Config.
Code
Product Description 1-3
Features
The Compaq Armada 100S and Notebook 100 Personal Computers have the following features:
Processors:
The Compaq Armada 100S features an AMD K6-2+ 533-MHz
processor with 64 KB integrated L1 cache and 128 KB integrated L2 cache;
The Compaq Notebook 100 features an AMD K6-2 475-MHz
processor with 64 KB integrated cache and 512 KB external L2 cache.
64-MB 100-MHz SDRAM, expandable to 192 MB, or 32-MB
100-MHz SDRAM, expandable to 160 MB, varying by computer model. The Compaq Armada 100S and Notebook 100 also feature a SODIMM memory expansion slot, capable of accepting a memory expansion board of 32-, 64-, or 128-MB.
Primary memory cache is 64 KB; secondary memory cache is
512 KB.
13.3-inch SVGA TFT or 12.1-inch SVGA TFT or HPA (800 × 600)
color display, varying by computer model. These displays feature:
over 16.7 million colors.
integrated Trident CyberBlade AGP2 controller bus.
The computer also features external monitor support with over 16.7 million color (640 × 480, 800 × 600, 1024 × 768, 1280 × 1024), with up to 60-, 75-, or 85-Hz refresh rate.
Microsoft Windows 98, Word2000, Office 2000 Small Business
Edition, or Office 2000 Personal Edition, preinstalled, varying by computer model.
Keyboard with TouchPad pointing device.
56-Kbps AC97 modem (not supported in DOS mode).
External AC adapter with 6-foot power cord.
A 9-cell NiMH battery pack is standard equipment on the
Compaq Armada 100S and Notebook 100 Personal Computer. An 8-cell Li ion battery pack is available as an option.
1-4 Product Description
One Type II PC Card slot with support for both 32-bit CardBus and
16-bit PC Cards. Mass storage devices include a 5.0-GB hard drive; 3.5-inch,
1.44-MB diskette drive; and 24X Max CD-ROM drive. Connectors for parallel, serial, audio in/out, external monitor,
universal serial bus, external keyboard, infrared port, and AC power. An infrared port is also available.

1.2 System Memory Options

Depending on the computer model, the main memory subsystem supports a minimum of 32 or 64 megabytes of Synchronous SDRAM, expandable to 160 or 192 megabytes. The minimum standard Synchronous SDRAM is integrated on the system board. The upgrade SDRAM is accomplished with memory expansion boards that are available in 128, 64, and 32 megabytes.
The memory expansion slot is located underneath the fan/CPU cover. Refer to Chapter 5, “Removal and Replacement Procedures,” for information on installing and removing memory expansion boards.
System memory can be upgraded as shown in Table 1-3.
Table 1-3
Memory Upgrade
Base Memory on System Board Memory Expansion Board Total Memory
32 MB 32 MB 64 MB 32 MB 64 MB 96 MB 32 MB 128 MB 160 MB 64 MB 32 MB 96 MB 64 MB 64 MB 128 MB 64 MB 128 MB 192 MB
Product Description 1-5

1.3 Power Management Functions

Power Management functions of the computer are designed to conserve power. All Power Management functions can be configured from the Setup Configuration Utility (SCU), described later in this chapter.
Automatic Power Management
Automatic Power Management operates at two levels as described in the following paragraphs.
Local Power Management
Local Power Management controls computer subsystems. When a subsystem is inactive for a period of time, it is automatically shut down or slowed to reduce power consumption. The subsystem returns to an active state when it is accessed.
Subsystems under Local Power Management include:
Hard disk drive
Diskette drive
CD-ROM drive
LCD display panel
Global Power Management
Global Power Management automatically puts the computer into Suspend mode when the computer is inactive for a period of time. The computer wakes up whenever activity resumes.
The timeout settings for Suspend mode are set up in the SCU program. The computer uses Suspend-to-RAM (Standby) or Suspend-to-Disk (Hibernation) depending on the Suspend Data To setting in the SCU program.
AMD PowerNow!
NOTE: This power mode is available only on the Compaq Notebook 100
Personal Computer. Processor clock speed and voltage are automatically reduced based on an
AMD proprietary weighted average. The “High Performance,” “Automatic,” and “Battery Save” modes can be set up and switched based on the power source to allow you to customize system performance and battery life.
1-6 Product Description
Suspend mode can be initiated at any time in either of two ways:
Manual Power Management
Suspend mode can be initiated at any time in either of two ways:
By pressing Fn+F12.
By closing the top cover, if the Cover Close option is set to Suspend
in the SCU program.
Suspend-to-Disk (Hibernation)
When the computer suspends to disk, the system preserves all the running application programs as a file in a Suspend-to-Disk partition on the hard disk. The computer then turns off automatically. When the computer is powered on, the system reads the file from the Suspend-to­Disk partition back into memory, returning the computer to the state it was in before it was suspended.
If there is no Suspend-to-Disk partition on the hard disk, use the HIBERNATE utility to create the partition, in order to be able to use the Suspend-to-Disk feature. The HIBERNATE utility is available as SoftPaq SP13934.
Suspend-to-RAM (Standby)
When the computer suspends to RAM, several subsystems enter standby or power-off mode to conserve power. The system wakes up when any key is pressed. Resume Timer and Ring Resume options also wake the system from Suspend-to-RAM.

1.4 Setup Configuration Utility (SCU)

The system comes with a Setup Configuration Utility (SCU). This utility configures BIOS settings by using menu-driven utilities. Settings are stored in the CMOS RAM.
The SCU must be used when:
An error message indicates that the SCU should be run.
Factory default settings need to be restored (after BIOS upgrades).
Specific settings must be modified.
Product Description 1-7
Starting the SCU
The SCU resides on the system ROM chip. Start the utility by pressing F10 during initial power up.
Main SCU Screen
The SCU main screen is divided into three areas:
Menu area—
Each menu title provides a pull-down menu of item settings.
Display area—
displays submenus for items that provide multiple options.
Information and navigation area—
instructions for moving around and making decisions. You can select items using either the keyboard or the TouchPad/mouse.
1-8 Product Description
lists the available menu titles, across the top of the screen.
displays current system settings. This section also
provides keyboard/mouse
Startup Menu
The Startup pull-down menu contains basic system configuration settings.
Startup Menu
Item Function Default
Date and Time Sets the system date and time. N/A Fast Boot When enabled, speeds up the booting procedure
Boot Device Sets the boot device sequence. If all booting
Set Admin password
Set User password
by bypassing the memory test. This option does not include a submenu. A check mark indicates Enabled. An underline indicates Disabled.
options are set to the same device, the computer tries to boot only from that device.
Allows the creation of an administrator-level password. This controls whether a non­administrator can boot the system or enter the SCU utility.
Sets up a user-level password. This controls booting, running the SCU, or resuming the system.
Enabled
Diskette A Hard Drive C CD-ROM
Drive
An Administrator password must be set up prior to attempting to set
up a User password. The Administrator password must be used to make changes in the
SCU. The User password only allows browsing.
Product Description 1-9
Memory Menu
The Memory pull-down menu controls memory usage. The setting enables or disables usage of L2 cache memory. The default setting is Enabled.
NOTE: The L2 cache enable feature is available only on the Compaq Notebook 100 Personal Computer.
Disks Menu
The Disks menu contains settings that configure the system diskette drive and hard drive. It also sets the virus alert option.
1-10 Product Description
Disks Menu
Item Function Default
Internal FDC Sets when an internal diskette drive is present.
A check mark indicates that the item is Enabled. An underline indicates Disabled.
Diskette Drives Sets the type of diskette disk. 1.44MB Internal HDC Sets when an internal hard drive is present. A
check mark indicates that the item is Enabled. An underline indicates Disabled.
IDE Settings Sets the type of hard disk drive in the system.
HDD Timing—Sets the data transmit mode of the hard drive. The default is Ultra DMA-33.
I/O 32 bit Transfer—If enabled, allows for a faster transfer rate. The effect is more noticeable under DOS. The default setting is Enabled.
HDD Block Transfer—If enabled, allows for a large capacity hard disk. The default setting is Enabled.
Virus Alert Provides warning messages if the hard disk
boot sector (partition table) has changed. A check mark indicates that the item is Enabled. An underline indicates Disabled.
Enabled
Enabled
N/A
Enabled
Product Description 1-11
Components Menu
The Components menu changes settings on various components such as COM and LPT ports.
Components Menu
Item Function Default
COM Port Assigns COM1 and COM2 to specific functions. In
LPT Port Sets the address for the LPT (parallel) port. This
Keyboard Numlock
Keyboard Repeat
general, assign COM1 to RS-232 (the serial port); then assign COM2 to IR.
Mode Setting for COM B—Sets the IR mode for COM B. The mode depends on the type of device that the computer will communicate with.
system supports Enhanced Parallel Port (EPP) and Extended Capabilities Port (ECP) standards. If the port is set to ECP, choose a DMA channel setting for that port.
Sets the function of the numeric keypad. If you disable this option, the numeric keypad on the computer will not function, even if the Num Lock indicator is on. However, an external keyboard is not affected by this feature.
Sets the repeat rate and delay time of keystrokes. The Key Repeat Rate sets the repeat rate while holding down a key. The Key Delay item sets delaying time between key repeats.
Enabled
1-12 Product Description
Power Menu
The Power menu contains Power Management settings that help conserve system power.
Enable Power Saving—
Management features. If disabled, all Power menu items with the exception of Suspend Controls are automatically disabled.
Timeout Settings—
systems such as Windows 98 have built-in APM/ACPI configurations that could override these settings.
Item Function
Video Timeout
Disk Timeout
Global Timeout
Sets the timeout period for the monitor to power down if not used during a set period. The monitor powers up again when a key is pressed. Available options are 30 Sec, 2 Min, 5 Min, 10 Min, 15 Min, and Always On.
Sets the timeout period for the hard disk to power down if not accessed during the set period. The hard disk powers up again when next accessed. Available options are 30 Sec, 1 Min, 1.5 Min, 2 Min, and Always On.
Sets the timeout period for the whole system to power down if not in use during a specified period. The system powers up again once any key is pressed. Available options are 1 Min, 2 Min, 4 Min, 6 Min, 8 Min, 12 Min, 16 Min, and Always On.
This is the master control for the Power
Sets up timeout functions. Note that some operating
Power Menu
continued
Product Description 1-13
Power Menu
continued
Item Function
Monitor Video Activity
Suspend Timeout
Suspend-to­Disk
Sets up the system to monitor video activity. If enabled, any activity on the screen (such as displaying a movie) prevents the monitor from powering down. Available options are Enabled or Disabled.
Sets the timeout period for the system to enter Suspend Mode if not in use during a preset period.
The Suspend Mode is determined by the Suspend Type item in the Suspend Controls submenu. Choices may be Suspend-to­RAM or Suspend-to-Disk.
When Suspend-to-RAM (Standby) mode is initiated, several subsystems enter standby or power-off mode to conserve power. The system wakes up when a key is pressed. Resume Timer and Ring Resume items will also wake the system from Suspend-to-RAM mode.
When Suspend-to-Disk (Hibernation) mode is initiated, the system preserves all running application programs as a file in a suspend-to-disk partition on the hard disk. Available options are 1 Min, 5 Min, 10 Min, 20 Min, 30 Min, and Never.
Sets the timeout period for the system to enter Suspend-to-Disk mode if not in use during a set period.
When Suspend-to-Disk mode is initiated, the system preserves all running application programs as a file in a suspend-to-disk partition on the hard disk. Available options are 1 Min, 5 Min, 10 Min, 20 Min, 30 Min, and Never.
The Suspend-to-Disk item functions regardless of the Suspend
Timeout setting and the Suspend Type setting in the Suspend Controls submenu. If the timing of this item is shorter that that of Suspend Timeout, the system directly enters Suspend-to-Disk
mode if inactive for the timing.
1-14 Product Description
Suspend Controls
—Manages several suspend features.
Suspend Controls Menu
Item Function
Power Button Function
Lid Switch Function
Suspend Type Sets the suspend mode the system enters if it stays inactive
Sets the function of the Power button. Available options are Power On/Off and Suspend/Resume. If this item is set to Suspend/Resume, holding down the button for 5 seconds will turn off power.
Sets the sequential event when the top cover is closed with power still available. The available options are Blank LCD and Suspend/Resume.
for the time specified in the Suspend Timeout item.
Ring Resume—
Enables or disables the system from waking up from
Suspend-to-RAM mode when the modem receives an incoming call.
Resume Timer—
Sets the date and time the system resumes from
suspend mode. The default setting is Disabled.
Advanced CPU Controls—
Sets up further advanced CPU functions.
Advanced CPU Controls Menu
Item Function
Clock Control Mechanism
Clock Run Enable
Sets the CPU activity under normal condition. The available options range from 6% to full speed (Disabled). Note that although this item sets the usage of CPU resources, the CPU can still reach its full speed if the system is under a heavy job load.
Enables whether the system can take advantage of the Southbridge chipset to help transmit data, thereby reducing the CPU job load.
Product Description 1-15
Exit Menu
The Exit pull-down menu displays ways of exiting SCU. This menu also restores default settings and displays BIOS version information.
When troubleshooting the Compaq Armada 100S and Notebook 100, it is important to obtain all facts about the error condition. Obtain details of the problem and any circumstances surrounding the problem. Obtain all error codes or beep codes. Once all facts have been gathered, determine possible causes and search for issues.
1-16 Product Description

1.5 Compaq Configuration Record Utility

Compaq Configuration Record Utility is an online information-gathering tool meant to replace the DOS-based Inspect utility. It runs from within Windows and gathers critical hardware and software information from various sources to give a complete view of the computer. The Compaq Configuration Record Utility delivers comprehensive configuration capture, provides a means for automatically identifying and comparing configuration changes, and has the ability to maintain a computer configuration history. The information can be saved as a history of multiple sessions.
The Compaq Configuration Record Utility captures data as sessions; a session is defined as an organized group of data describing the configured state of the system at a specific point in time.
The session information is maintained in a log file, located in the same directory as the executable portion of the program. This file contains all of the ASCII text configuration information captured for a session. This file can be analyzed locally by the Configuration Record Utility, or it can be sent to another location such as a help center, or to Compaq.
The sessions are organized as two distinct types:
Active—
The Active session (referenced as session now.log) is the most recent information captured. The utility overwrites this session each time a sample is taken.
Original—
The Original session (referenced as session base.log) is the first session sampled. The Compaq Configuration Record Utility will treat this session as a “master configuration,” and the utility will never overwrite this session.
Product Description 1-17

1.6 Information Gathering

The comparison feature provides several reports that enable the administrator to specify the particular type and level of information that will be most useful in a particular case. The different report types available are Show Only Differences and Show Details and Differences.
Show Only Differences Report
This feature provides a mechanism for filtering the level of information displayed when comparing two different configuration snapshots (or sessions). For example, when a user requests the Configuration Record Utility to generate a comparison of sessions using the “differences” filter, the tool automatically compares those two sessions (which are already stored in a Configuration Record file). It then generates a report that shows only the differences between the two generations. In this case, the differences report will include all information recorded, such as changes in amounts of free memory. Reviewing the differences occurring between different configuration snapshots can help identify trends causing intermittent computer problems, such as low memory resources.
1-18 Product Description
Show Details and Differences Report
This report provides the level of detail that is necessary for service personnel to get a clear picture of the system configuration. It provides a much greater depth of information on hardware, operating system services, and drivers that are running on the computer.
The Compaq Configuration Record Utility is supported under Windows 95, Windows 98, and Windows NT 4.0. This utility is available on SoftPaq.
Product Description 1-19

1.7 Diagnostics

Using Compaq Diagnostics
Access Compaq Diagnostics for Windows by selecting
Start!Settings!Control Panel!Compaq Diagnostics. To select a category, choose one of two methods:
Select the Categories menu, then select a category from the
drop-down list. Select a category icon on the toolbar.
To run diagnostic tests:
1. Select the Test tab.
2. In the scroll box, select the category or device you want to test.
3. Select the Quick, Complete, or Custom test type.
4. Select the Interactive or Unattended test mode.
5. Select the Begin Testing button.
6. View test information by selecting a report from the Status, Log, or Error tab.
To print the information or save it to a drive, select the File
menu, then select Print or Save As.
7. To exit, select the File menu!Exit.
NOTE: Compaq Diagnostics may intermittently fail the CPU speed test in systems with AMD PowerNow! Installed.
1-20 Product Description

1.8 Design Overview

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3 for the illustrated parts catalog and Chapter 5 for removal and replacement procedures.
The system board provides the following device connections:
Memory expansion board
Hard drive
Display
Keyboard/TouchPad
Audio
AMD K6-2+ and AMD K6-2 processor
Fan
PC Cards
Modem or modem/NIC
The Compaq Armada 100S and Notebook 100 use an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the right side of the computer.
CAUTION: To properly ventilate the computer, do not allow the fan
intake vent on the bottom of the computer to be blocked.
Product Description 1-21

1.9 Computer External Components

The external components on the display and right side of the computer are shown in Figure 1-2 and described in Table 1-4.
Figure 1-2. Display and Right Side Components
Table 1-4
Display and Right Side Components
Item Component Function
1 TouchPad and touch
buttons
2 Keyboard Provides alphanumeric keys, numeric keypad, 12 3 Stereo speakers Produce high-quality stereo sound.
4 Power state lights Indicate AC/battery power and charge status. 5 Display release latch Opens the computer. 6 Microphone Allows for audio input. 7 Activity/Lock lights Indicate mass storage device activity and
8 Volume control Adjusts the volume of the stereo speakers. 9 CD-ROM drive Accepts CD-ROM disks.
10 Infrared port Provides wireless communication between the
11 Diskette drive Accepts 3.5-inch diskettes.
1-22 Product Description
The TouchPad moves the mouse cursor, selects, and activates. The touch buttons function like the left and right mouse button on an external mouse.
function keys, and special fn keys.
keyboard lock status.
computer and another infrared-equipped device using an infrared beam.
The external components on the left side of the computer are shown in Figure 1-3 and are described in Table 1-5.
Figure 1-3. Left Side Components
Table 1-5
Left Side Components
Item Component Function
1 Security cable slot Accepts an optional security cable to secure the
2 Power button Turns the computer on or off or exits Standby. 3 RJ-11 jack (internal
modem models only) 4 PC Card slot Supports 32-bit (CardBus) and 16-bit PC Cards. 5 Battery pack Accepts either the standard 9-cell NiMH or
computer to a fixed object to prevent theft.
Connects the modem cable to an internal modem.
optional 8-cell Li ion battery packs. The battery pack supplies power to the computer if external power is not available.
Product Description 1-23
The external components on the rear of the computer are shown in Figure 1-4 and described in Table 1-6.
Figure 1-4. Rear Components
Table 1-6
Rear Components
Item Component Function
1 Mono microphone
jack
2 Stereo speaker/
headphone jack
3 Universal Serial Bus
(USB) connector
4 Parallel connector Connects an optional parallel device, such as a
5 Serial connector Connects optional serial devices, such as a
Connects a mono microphone, disabling the built-in microphone.
Connects stereo speakers, headphones, or headset.
This jack is driven by an amplifier and has volume control. The internal computer speakers are turned off when external speakers or headphones are plugged into this jack.
Connects USB devices, such as cameras for video conferencing, or hubs which connect multiple USB devices.
The USB connector is a powered hub. When running Windows 98, any combination of up to five powered or unpowered hubs can be connected in any sequence, as long as two unpowered hubs are not connected next to each other.
When running a lower version of Windows, or if using a different operating system, up to two hubs can be connected.
printer.
mouse.
continued
1-24 Product Description
Table 1-6
continued
Item Component Function
6 External monitor
connector
7 Keyboard/mouse
connector
8 AC Adapter connector Connects the AC power adapter.
Connects an optional external monitor, overhead projector, or TV adapter.
Connects an optional full-sized keyboard or a mouse. Both external mouse and computer pointing device are active. An optional splitter/adapter allows both an external keyboard and mouse to be used at the same time.
Product Description 1-25
chapter
2
T
ROUBLESHOOTING

2.1 Service Considerations

When troubleshooting the Compaq Armada 100S and Notebook 100, it is important to obtain all facts about the situation. Obtain details of the problem and any circumstances surrounding the problem. Obtain all error codes or beep codes. Once all facts have been gathered, determine possible causes and search for issues.

2.2 Basic Troubleshooting Checklist

Use the following checklist in the event minor problems are encountered:
Is the computer connected to an external power source or does it
have a fully charged battery pack installed? Is the computer turned on and is the power indicator illuminated?
Are all cables connected properly and secure?
Did the diskette drive contain a non-bootable diskette when the
system was powered up? Does the computer have all necessary device drivers?
Have printer drivers been installed for each application?
Was the Windows operating system properly exited?
Has the computer hard drive been scanned for viruses?

Troubleshooting 2-1

2.3 Power-On Self Test (POST)

When the computer starts, the system BIOS runs a series of internal checks on the hardware. This allows the computer to detect problems as early as the power-on stage. The POST alerts you to problems by displaying error messages.
If POST detects an error, the system displays an error message on the display. If the error occurs before the display comes up, error codes or system beeps indicate the POST error.
The value for diagnostic POST (378H) is written at the beginning of the test. Therefore, if the test fails, you can determine where the problem occurred by reading the last value written to POST 378H by the PIO Debug Board Plug at the PIO port. The following table lists error codes in sequential order on the PIO Debug Board.
Table 2-1
Error Codes
Code Description
01h Start of boot loader sequence. 02h Initialize chipset. 03h Memory sizing. 04h Perform conventional RAM (1st 640K) test with crossed pattern R/W. 05h Move boot loader to the RAM. 06h Start point of execution of boot loader in RAM. 07h Shadow screen BIOS. 08h Initialize clock synthesizer. 09h Initialize audio controller. 0Ah Detect internal ISA modem. 0Bh Proceed with normal boot. 0Ch Proceed with crisis boot. 0Fh DRAM sizing. 10h Initial L1, L2 cache, make stack and diagnose. 11h Turn off fast A20 for POST, Reset GDT’s, 8259’s quickly.
continued
2-2 Troubleshooting
Table 2-1
continued
Code Description
12h Signal power on reset on COMS. 13h Initialize the chipset (DRAM). 14h Search for ISA bus VGA adapter. 15h Reset counter/timer 1, excite the RAM. 16h User register config. 18h Dispatch to 1st 64K RAM test. 19h Checksum the ROM. 1Ah Reset PIC’s (8259s). 1Bh Initialize video adapter(s). 1Ch Initialize video (6845 regs). 1Dh Initialize color adapter. 1Eh Initialize monochrome adapter. 1Fh Test 8237A page registers. 2Oh Perform keyboard self-test. 21h Test and initialize keyboard controller. 22h Check if RAM valid. 23h Test battery fail & X-SUM. 24h Test DMA controllers. 25h Initialize 8237 controller. 26h Initialize interrupt vectors table. 27h RAM quick sizing. 28h Protected mode entered safely. 29h RAM test completed. 2Ah Protected mode exit successful. 2Bh Setup shadow. 2Ch Prepare to initialize video. 2Dh Search for monochrome adapter. 2Eh Search for color adapter, VGA initialize.
continued
Troubleshooting 2-3
Table 2-1
continued
Code Description
2Fh Sign-on messages displayed. 30h Special init of keyboard ctlr. 31h Test if keyboard present. 32h Test keyboard interrupt. 33h Test keyboard command Byte. 34h Test, blank, and count all RAM. 35h Protected mode entered safely (2). 36h RAM test complete. 37h Protected mode exit successfully. 38h Update keyboard output port to disable gate of A20. 39h Setup cache controller. 3Ah Test if 18.2Hz periodic working. 3Bh Initialize BIOS data area at 40.0. 3Ch Initialize the hardware interrupt vector table. 3Dh Search and initialize the mouse. 3Eh Update NUMLOCK status. 3Fh OEM initialization of COM and LPT ports. 40h Configure the COM and LPT ports. 41h Initialize the diskette drive. 42h Initialize the hard disk. 43h OEM’s unit of PM with USB. 44h Initialize additional ROMs. 45h Update NUMLOCK status. 46h Test for coprocessor installed. 47h OEM’s unit of power management (check SMI). 48h OEM’s functions before boot (PC Card, CardBus). 49h Dispatch to operation system boot. 4Ah Jump into bootstrap code.
2-4 Troubleshooting

2.4 Solving Common Problems

Table 2-2
Power
Problem Possible Cause Solution
Check to ensure the AC
The power button is pressed and nothing happens. The power indicator does not light up.
No AC or battery power.
adapter is plugged in. Check to ensure the
battery is charged. Try another working
battery or adapter.
Table 2-3
Display
Problem Possible Cause Solution
Try a working monitor or
There is no display on either the internal LCD or an external monitor.
I/O devices and cables causing a problem.
LCD. Check SW4 for proper
switch settings. Remove I/O devices
and cables and reconnect one by one to determine which is causing the problem.
Table 2-4
VGA Controller Failure
Problem Possible Cause Solution
Try another working
There is no display on either the internal LCD or an external monitor, yet the system passed POST.
Faulty LCD or Monitor.
monitor or LCD module. Remove I/O devices
and cables and reconnect one by one to determine which is causing the problem.
Troubleshooting 2-5
Table 2-5
LCD No Display
Problem Possible Cause Solution
The LCD shows nothing or abnormal picture. The picture is fine on an external monitor.
Improper switch
settings. Faulty LCD display.
Cables not installed
properly. LCD is not active
(toggle Fn+F5).
Check to see if SW4
is set properly. Try a working LCD
display. Check if D/A BD is
good. Make sure cables are
installed properly.
Table 2-6
External Monitor No Display
Problem Possible Cause Solution
The CRT monitor shows nothing or abnormal color. The picture is fine on the LCD.
Monitor power cord
not installed properly.
CRT monitor cable
not installed properly.
CRT monitor is
faulty. External display not
active (toggle Fn+F5).
Check the monitor’s
power cord. Check the CRT
monitor cable. Try a working monitor.
2-6 Troubleshooting

2.5 Test Errors

The following topics contain checklists to help isolate and correct errors generated during POST.
Memory Test Error
Check extended SDRAM modules for proper installation.
Visually inspect the SDRAM socket for bent pins.
Try a working SDRAM module.
Keyboard Test Error
Check the keyboard cable.
If using an external PS/2 keyboard, ensure that it is working
properly by testing a working keyboard.
Diskette Drive Test Error
Ensure that BIOS is set up correctly. Use the SCU to verify.
Ensure that the diskette drive is connected properly.
Try another working diskette drive.
CD-ROM Drive Test Error
Try another working CD.
Ensure that the CD-ROM drive is connected properly.
Try another working CD-ROM drive.
Hard Drive Test Error
Check the hard disk drive settings.
Try another working hard disk drive.
Troubleshooting 2-7
USB Board Test Error
Ensure that the USB device is installed properly.
Ensure that the USB driver is installed.
Verify that the USB device conforms to the correct standard, UHCI
as opposed to OHCI. Try another working UHCI device.
Serial Port Test Error
Ensure that the mouse or other I/O devices are installed properly
(including associated drivers). Ensure that the COM port is set properly.
Try another working device.
Parallel Port Test Error
Ensure that the PIO device is installed properly.
Check the LPT port settings.
Try another working device.
Audio Failure
Ensure that all cables and devices are connected properly.
Ensure that the appropriate software drivers are installed.
Try another working speaker, cable, and CD-ROM.
Ensure that there are no address or IRQ conflicts.
2-8 Troubleshooting
chapter
3
I
LLUSTRATED PARTS CATALOG
This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers for the Compaq Armada 100S and Notebook 100 Personal Computers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1).
Figure 3-1. Serial Number Location

Illustrated Parts Catalog 3-1

3.2 Computer System Major Components

Figure 3-2. Computer System Major Components
3-2 Illustrated Parts Catalog
Table 3-1
Spare Parts: Computer System Major Components
Item Description Spare Part Number
1 Display assembly
13.3-inch panel, TFT (used only with config. codes beginning with “FQ6”)
12.1-inch panel, HPA (used only with config. codes beginning with “FFF” and “FQ4”)
12.1-inch panel, TFT (used only with config. codes beginning with “FFG” and “FQ5”)
2a 2b 2c 2d 2e 2f 2g
3a 3b 3c 3d
4 Keyboard 176041-XXX
5 Top cover 176043-001
Miscellaneous Plastics Kit, includes:
Left and right hinge covers Speaker housing RJ11 cover PC Card door I/O cover Modem cover Fan/CPU cover
Hardware Kit, includes:
Speakers (2) Real time clock battery and sponge Processor bracket Modem shield
Arabic Belgian Brazilian Danish French German Hungarian International Italian Japanese
-171
-181
-201
-081
-051
-041
-211
-002
-061
-291
Korean Latin American
Norwegian Portuguese Spanish Swedish Swiss U.K. English U.S. English
Spanish
204204-001 222714-001,
216081-001, and 176037-001
222715-001, 212897-001, and 176038-001
176048-001
176049-001
-AD1
-161
-091
-131
-071
-101
-111
-031
-001
Continued
Illustrated Parts Catalog 3-3
Computer System Major Components (continued)
3-4 Illustrated Parts Catalog
Table 3-1, Spare Parts: Computer System Major Components
continued
Item Description Spare Part Number
6 EMI shield 176002-001 7 TouchPad 176044-001 8 5.0-GB hard drive 176040-001 9 System board
10 Diskette drive, 1.44-Megabyte 176047-001 11a
11b 11c 12 Base assembly 176042-001 13 Battery pack
14 Processor board
15 24X CD-ROM drive 176039-001 16 56 Kbps modem 176052-001 17 Fan assembly 176051-001
64-MB SDRAM (used only with config.
codes beginning with “FQ5” and “FQ6”)
64-MB SDRAM (used only with config.
codes “FQ45”, “FQ47”, and “FQ48”)
64-MB SDRAM (used only with config.
codes “FFG1” through “FFG4”)
64-MB SDRAM (used only with
config. codes “FFF5” and “FFF6”)
32-MB SDRAM (used only with config.
codes “FQ41” through “FQ44”)
32-MB SDRAM (used only with
config. codes “FFF1” through “FFF4)
Cable Kit, includes:
Diskette drive cable Modem cable CD-ROM drive cable
NiMH (standard) Li ion (available only as an option)
AMD K6-2+ 533-MHz processor (used only
with config. codes beginning with “FQ”)
AMD K6-2 475-MHz processor (used only
with config. codes beginning with “FF”)
207657-001 207656-001 189047-001 176035-001 207655-001 176034-001
176004-001
174373-001 174372-001
203099-001 176036-001
Illustrated Parts Catalog 3-5

3.3 Miscellaneous Plastics Kit

Figure 3-3. Miscellaneous Plastics Kit Components
Miscellaneous Plastics Kit Components
Spare Part Number 176048-001
Item Description
1 Left and right hinge covers 2 Speaker housing 3 RJ11 cover 4 PC Card door 5 I/O cover 6 Modem cover 7 Fan/CPU cover
Table 3-2
3-6 Illustrated Parts Catalog

3.4 Hardware Kit Components

Figure 3-4. Hardware Kit Components
Hardware Kit Components
Spare Part Number 176049-001
Item Description
1 Speakers (2) 2 Real time clock battery 3 Processor bracket 4 Modem shield
Table 3-3
Illustrated Parts Catalog 3-7

3.5 Cable Kit Components

Figure 3-5. Cable Kit Components
Spare Parts: Cable Kit Components
Spare Part Number 176004-001
Item Description
1 Diskette drive cable 2 Modem cable 3 CD-ROM drive cable
Table 3-4
3-8 Illustrated Parts Catalog

3.6 Mass Storage Devices

Figure 3-6. Mass Storage Devices
Table 3-5
Spare Parts: Mass Storage Devices
Item Description Spare Part Number
1 5.0-GB hard drive 176040-001 2 24X CD-ROM drive (standard) 176039-001 3 Diskette drive, 1.44-Megabyte 176047-001
Illustrated Parts Catalog 3-9

3.7 Miscellaneous

Table 3-6
Spare Parts: Miscellaneous (Not Illustrated)
Description Spare Part Number
AC Adapter, 50 W 174371-001 Automobile Adapter 192378-001 Compaq Armada 100S and Notebook 100
Maintenance & Service Guide
Logo kit 176003-001 Memory expansion board
128 MB 64 MB
32 MB Miscellaneous Screw Kit 176050-001 PC Cards
Compaq Microcom 420 56K Global Modem
Compaq Netelligent 10/100 TX network card
Compaq Microcom 500 10/100 +56K combination
modem/network interface card
Power cord, black, 6 feet) 246959-XXX
Australian
Danish
International
Italian
Japanese Return Kit 159541-001
-011
-081
-021
-061
-291
Korean Swiss U.K. English U.S. English
190369-001
179966-001 179965-001 179964-001
317900-001 335506-B21 321550-B21
-AD1
-AG1
-031
-001
3-10 Illustrated Parts Catalog
chapter
4
R
EMOVAL AND REPLACEMENT
P
RELIMINARIES
NOTE: In most countries, there are no options for warranty repair other than “whole unit return.” Check with your Geo Service Manager to determine if warranty repair costs are covered before ordering spare parts or performing repairs.
This chapter provides essential information for proper and safe removal and replacement service.

4.1 Required Tools

You will need the following tools to complete the removal and replacement procedures:
Magnetic Phillips screwdriver
Tool kit (includes connector removal tool, loopback plugs, and case
utility tool)

4.2 Service Considerations

Listed below are some of the considerations that you should keep in mind during disassembly and assembly procedures.
IMPORTANT: As you remove each subassembly from the computer, place it (and all accompanying screws) away from the work area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Removal and Replacement Preliminaries 4-1

Cables and Connectors
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; they tear easily.
CAUTION:
placed in their proper location during the reassembly process.
When servicing the computer, ensure that cables are
Improper cable placement can damage the computer.

4.3 Removable Drive Damage Prevention

Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer.
If you are unsure whether the computer is off or in Hibernation, turn the computer on, then shut it down.
Before removing a diskette drive or CD-ROM drive, ensure that a
diskette or disc is not in the drive. Ensure that the CD-ROM tray is closed.
Before handling a drive, ensure that you are discharged of static
electricity. While handling a drive, avoid touching the connector. Handle drives on surfaces that have at least one inch of shock-proof
foam. Avoid dropping drives from any height onto any surface.
After removing a hard drive, place it into a static-proof bag.
After removing a CD-ROM drive or a diskette drive, place it into a
static-proof bag. Do not use excessive force when inserting a drive into a drive bay.
Avoid exposing a hard drive to products that have magnetic fields
such as monitors or speakers.
4-2 Removal and Replacement Preliminaries
Avoid exposing a drive to temperature extremes or to liquids.
If a drive must be mailed, do the following: place the drive into a
bubble pack mailer or other suitable form of protective packaging; label the package “Fragile: Handle With Care.”

4.4 Electrostatic Damage Prevention

Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.
A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge may not be affected at all and can work perfectly throughout a normal cycle. It may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

4.5 Packaging and Transporting Precautions

Use the following grounding precautions when packaging and transporting equipment:
To avoid hand contact, transport products in static-safe containers
such as tubes, bags, or boxes. Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging. Keep electrostatic-sensitive parts in their containers until they arrive
at static-free workstations. Place items on a grounded surface before removing them from their
container. Always be properly grounded when touching a sensitive component
or assembly. Place reusable electrostatic-sensitive parts from assemblies in
protective packaging or non-conductive foam. Use transporters and conveyers made of antistatic belts and roller
bushings. Ensure that mechanized equipment used for moving materials is wired to ground, and that proper materials were selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Removal and Replacement Preliminaries 4-3

4.6 Workstation Precautions

Use the following grounding precautions at workstations:
Cover the workstation with approved static-dissipative material
(refer to Table 4-2 later in this chapter). Use a wrist strap connected to a properly grounded work surface and
use properly grounded tools and equipment. Use field service tools, such as cutters, screwdrivers, and vacuums
that are conductive. When using fixtures that must directly contact dissipative surfaces,
use fixtures made of static-safe materials only. Keep work area free of nonconductive materials such as ordinary
plastic assembly aids and Styrofoam. Handle electrostatic-sensitive components, parts, and assemblies by
the case or PCM laminate. Handle them only at static-free workstations.
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting or removing
connectors or test equipment.

4.7 Grounding Equipment and Methods

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded system.
Wrist straps are flexible straps with a minimum of one megaohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snug against the skin at all times. On grounded mats with banana-plug connectors, connect a wrist strap with alligator clips.
When standing, use foot straps and a grounded floor mat. Foot
straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a minimum of one-megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.
4-4 Removal and Replacement Preliminaries
Other grounding equipment recommended for use in preventing electrostatic damage include:
Antistatic tape
Antistatic smocks, aprons, or sleeve protectors
Conductive bins and other assembly or soldering aids
Non-conductive foam
Conductive tabletop workstations with ground cord of one-megohm
resistance Static-dissipative table or floor mats with hard tie to ground
Field service kits
Static awareness labels
Material-handling packages
Non-conductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic Voltage Levels and Protective Materials
Removal and Replacement Preliminaries 4-5
Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities.
Table 4-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V NOTE: A product can be degraded by 700 volts.
Table 4-2 lists the shielding protection provided by antistatic bags and floor mats.
Table 4-2
Static-Shielding Materials
Material Use Voltage Protection Level
Antistatic plastic Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 15,000 V
4-6 Removal and Replacement Preliminaries
chapter
5
R
EMOVAL AND REPLACEMENT PROCEDURES
NOTE: In most countries, there are no options for warranty repair other than “whole unit return.” Check with your Geo Service Manager to determine if warranty repair costs are covered before ordering spare parts or performing repairs. This chapter provides removal and replacement procedures for the Compaq Armada 100S and Notebook 100 Series.

5.1 Serial Number

Report the computer serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the computer (Figure 5-1).
Figure 5-1. Serial Number Location

Removal and Replacement Procedures 5-1

5.2 Disassembly Reference Chart

Use the chart below to determine the section number to be referenced when removing components from the computer.
5.3 Preparing the Computer for Disassembly
5.4 Battery Pack
5.5 Modem
5.6 Fan Assembly
5.7 CD-ROM Drive
5.8 Processor
5.9 Memory Removing a Memory Expansion Board Installing a Memory Expansion Board
5.10 Top Cover
5.11 Hard Drive
5.12 Real Time Clock (RTC) Battery
5.13 Keyboard
5.14 EMI Shield
5.15 TouchPad
5.16 Speakers
5.17 Display Assembly
5.18 Speaker Housing
5.19 System Board
5.20 Diskette Drive

5.3 Computer Disassembly Preparation

Perform the following steps before disassembling the computer. Consult the computer reference guide for instructions on the following steps:
1. Remove any diskettes installed in the diskette drive.
2. Remove any CD-ROM discs installed in the CD-ROM drive.
3. Turn off the computer and close it.
4. Disconnect the AC Adapter and external devices.
5. Remove the battery pack (Section 5.4).
5-2 Removal and Replacement Procedures

5.4 Battery Pack

Battery Pack
Spare Part Numbers
Battery pack, NiMH 174373-001 Battery pack, Li ion 174372-001
1. Prepare the computer for disassembly (Section 5.3).
2. Turn the computer bottom side up with the right side facing forward.
3. Lift the battery tab up
4. Slide the battery release switch to the left
5. Lift up the front edge of the battery pack and swing it away from computer
6. Remove the battery pack.
Figure 5-2. Removing the Battery Pack
.
(Figure 5-2).
.
Reverse the removal procedure to replace the battery pack.
Removal and Replacement Procedures 5-3

5.5 Modem

Modem
Spare Part Numbers
56Kbps modem board 176052-001 Modem cover (spared in Plastics Kit) 176048-001 Modem shield (spared in Hardware Kit) 176046-001 Modem cable (spared in Cable Kit) 176004-001
1. Prepare the computer for disassembly (Section 5.3).
2. Turn the computer bottom side up with the front facing forward.
3. Remove the screw base assembly (Figure 5-3).
4. Lift the left side of the modem cover and swing it up and to the right
.
5. Remove the modem cover.
Figure 5-3. Removing the Modem Cover
securing the modem cover to the
5-4 Removal and Replacement Procedures
6. Remove the two screws ➊ securing the modem shield to the base assembly (Figure 5-4).
7. Remove the modem shield
Figure 5-4. Removing the Modem Shield
.
Removal and Replacement Procedures 5-5
8. Swing the plastic modem protector toward the back of the
computer
(Figure 5-5).
9. Disconnect the modem cable from the system board
10. Lift the left side of the modem board to disconnect it from the system board
11. If necessary, disconnect the modem cable from the modem board and replace the modem cable
.
.
.
Figure 5-5. Removing the Modem
12. Remove the modem board.
Reverse the removal procedure to replace the modem.
5-6 Removal and Replacement Procedures

5.6 Fan Assembly

Fan Assembly
Spare Part Numbers
Fan assembly (includes fan shield, fan, and heat sink) 176051-001 Fan/CPU cover (spared in Plastics Kit) 176048-001
1. Prepare the computer for disassembly (Section 5.3).
2. Turn the computer bottom side up with the front facing forward.
3. Remove the four screws securing the fan/CPU cover to the base assembly. Note that the two screws removed from the back edge of the cover
differ in size from the other two screws (Figure 5-6).
4. Remove the fan/CPU cover
Figure 5-6. Removing the Fan/CPU Cover
➌.
Removal and Replacement Procedures 5-7
5. Disconnect the fan cable ➊ from the system board (Figure 5-7).
6. Remove the four screws board.
7. Remove the fan assembly
Figure 5-7. Removing the Fan Assembly
Reverse the removal procedure to replace the fan assembly.
securing the fan assembly to the system
.
5-8 Removal and Replacement Procedures

5.7 CD-ROM Drive

CD-ROM Drive
Spare Part Numbers
24X Max CD-ROM drive 176039-001 CD-ROM drive cable (spared in Cable Kit) 176004-001
1. Prepare the computer for disassembly (Section 5.3).
2. Remove the fan assembly (Section 5.6).
3. Disconnect the CD-ROM drive cable from the system board (Figure 5-8).
4. Remove the screw securing the CD-ROM drive to the base assembly
5. Push on the back of the CD-ROM drive and slide the drive to the left
Figure 5-8. Removing the CD-ROM Drive
➋.
➌.
6. Remove the CD-ROM drive.
Removal and Replacement Procedures 5-9
7. If necessary, disconnect the CD-ROM drive cable from the CD-ROM drive (Figure 5-9).
Figure 5-9. Removing the CD-ROM Drive Cable
Reverse the removal procedure to replace the CD-ROM drive.
5-10 Removal and Replacement Procedures

5.8 Processor

Processor
Spare Part Numbers
AMD K6-2+ 533-MHz processor (used only with
config. codes beginning with “FQ”)
AMD K6-2 475-MHz processor (used only with
config. codes beginning with “FF”)
Processor bracket 176046-001
1. Prepare the computer for disassembly (Section 5.3).
2. Remove the fan assembly (Section 5.6).
203099-001
176036-001
3. Swing the left side of the processor bracket up and to the right (Figure 5-10).
4. Remove the processor bracket
Figure 5-10. Removing the Processor Bracket
.
Removal and Replacement Procedures 5-11
5. Insert the tip of a flat-blade screwdriver into the left socket ➊.
This socket is marked “SKT OPEN” (Figure 5-11).
6. Swing the screwdriver to the right to release the processor
7. Remove the processor.
Figure 5-11. Removing the Processor
.
5-12 Removal and Replacement Procedures
When replacing the processor, make sure the white square is in the upper-right corner socket (marked “SKT CLOSE”) right to seat the processor
Figure 5-12. Replacing the Processor
. Insert the tip of the screwdriver into the right
and swing the screwdriver to the
(Figure 5-12).
Removal and Replacement Procedures 5-13

5.9 Memory

Memory Expansion Board
Spare Part Numbers
128 MB memory expansion board 179966-001 64 MB memory expansion board 179965-001 32 MB memory expansion board 179964-001
The Compaq Armada 100S and Notebook 100 computers feature one memory expansion slot, located under the fan assembly.
Removing a Memory Expansion Board
1. Prepare the computer for disassembly (Section 5.3).
2. Remove the fan assembly (Section 5.6).
3. Spread the retaining tabs apart upward (Figure 5-13).
4. Lift the edge of the memory expansion board and gently slide it out of the memory expansion slot at a 45-degree angle
5. Place the memory expansion board in an electrostatic-safe container.
. The memory expansion board tilts
.
Figure 5-13. Removing a Memory Expansion Board
5-14 Removal and Replacement Procedures
Installing a Memory Expansion Board
All memory expansion boards are asymmetrically keyed (notched) to ensure correct positioning.
1. Insert the memory expansion board into an empty memory expansion slot at a 45-degree angle
(Figure 5-14).
2. Push the memory expansion board down in the plastic retention clips.
Figure 5-14. Installing a Memory Expansion Board
until the board is seated
Removal and Replacement Procedures 5-15

5.10 Top Cover

Top Cover
Spare Part Numbers
Top cover 176043-001
1. Prepare the computer for disassembly (Section 5.3).
2. Turn the computer bottom side up, with the front facing forward.
3. Remove the six screws securing the top cover to the base assembly (Figure 5-15).
Figure 5-15. Removing the Top Cover Screws
4. Turn the computer top side up, with the front facing forward.
5. Open the computer.
5-16 Removal and Replacement Procedures
6. Lift up the front edge of the top cover ➊ and swing it toward the
back of the computer
(Figure 5-16).
Figure 5-16. Removing the Top Cover
7. Remove the top cover.
IMPORTANT: When installing the top cover, align the five tabs on the back edge of the top cover with the slots in the speaker housing.
Removal and Replacement Procedures 5-17

5.11 Hard Drive

Hard Drive
Spare Part Numbers
5.0 GB hard drive 176040-001
1. Prepare the computer for disassembly (Section 5.3).
2. Remove the top cover (Section 5.10).
3. Remove the two screws securing the hard drive to the base assembly
(Figure 5-17).
4. Lift up the right side of the hard drive drive to the right
Figure 5-17. Removing the Hard Drive
5. Remove the hard drive.
Reverse the removal procedure to replace the hard drive.
to disconnect it from the TouchPad assembly.
,
and then pull the hard
5-18 Removal and Replacement Procedures

5.12 Real Time Clock (RTC) Battery

NOTE: Removal of the RTC battery clears all information from CMOS.
Real Time Clock Battery
Spare Part Numbers
Real time clock battery (spared in Hardware Kit) 176049-001
1. Prepare the computer for disassembly (Section 5.3).
2. Remove the top cover (Section 5.10).
3. Disconnect the RTC battery cable from the TouchPad (Figure 5-18).
4. Remove the RTC battery from the base assembly
Figure 5-18. Removing the RTC Battery
Reverse the removal procedure to replace the RTC battery.
.
Removal and Replacement Procedures 5-19

5.13 Keyboard

Keyboard
Spare Part Numbers
Keyboard 176041-XXX
Arabic Belgian Brazilian Danish French German Hungarian International Italian Japanese
-171
-181
-201
-081
-051
-041
-211
-002
-061
-291
1. Prepare the computer for disassembly (Section 5.3).
2. Remove the top cover (Section 5.10).
Korean Latin American
Spanish Norwegian Portuguese Spanish Swedish Swiss U.K. English U.S. English
-AD1
-161
-091
-131
-071
-101
-111
-031
-001
5-20 Removal and Replacement Procedures
3. Lift up the front edge of the keyboard ➊ and swing it back toward the display (Figure 5-19).
4. Release the ZIF (zero insertion force) connector to which the keyboard cable is attached
.
5. Disconnect the keyboard cable from the system board
Figure 5-19. Releasing the Keyboard and Disconnecting the Keyboard Cable
6. Remove the keyboard.
IMPORTANT: When installing the keyboard, align the three tabs on the back edge of the keyboard with the slots in the EMI shield.
.
Removal and Replacement Procedures 5-21

5.14 EMI Shield

EMI Shield
Spare Part Numbers
EMI shield 176002-001
1. Prepare the computer for disassembly (Section 5.3).
2. Remove the top cover (Section 5.10).
3. Remove the keyboard (Section 5.13).
4. Remove the 12 screws securing the EMI shield to the base assembly (Figure 5-20).
NOTE: Three different sizes of screws are removed in this step: the silver screws are removed/installed in location removed/installed in location removed/installed in location
; the shorter black screw is
.
; the longer black screws are
Also note that one of the silver screws cable to the EMI shield.
Figure 5-20. Removing the EMI Shield Screws
secures the display ground
5-22 Removal and Replacement Procedures
5. Lift up the front edge of the shield and swing it toward the back of computer (Figure 5-21).
Figure 5-21. Removing the EMI shield
6. Remove the EMI shield.
Reverse the removal procedure to replace the EMI shield.
Removal and Replacement Procedures 5-23

5.15 TouchPad

TouchPad
Spare Part Numbers
TouchPad
1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components:
Top cover (Section 5.10)
Hard drive (Section 5.11)
RTC battery (Section 5.12)
Keyboard (Section 5.13)
EMI shield (Section 5.14)
2. Lift the back edge of the TouchPad to disconnect it from the system board
(Figure 5-22).
176044-001
3. Remove the TouchPad
Figure 5-22. Removing the TouchPad
Reverse the removal procedure to replace the TouchPad.
.
5-24 Removal and Replacement Procedures

5.16 Speakers

Speakers
Spare Part Numbers
Speakers (2; spared in Hardware Kit) 176049-001
1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components:
Top cover (Section 5.10)
Keyboard (Section 5.13)
EMI shield (Section 5.14)
2. Disconnect the speaker cables from the system board (Figure 5-23).
3. Remove the speakers from the speaker housing
Figure 5-23. Removing the Speakers
Reverse the removal procedure to replace the speakers.
➋.
Removal and Replacement Procedures 5-25

5.17 Display Assembly

Display Assembly Components
Spare Part Numbers
13.3-inch panel, TFT (used only with config. codes beginning with “FQ6”)
12.1-inch panel, HPA (used only with config. codes beginning with “FFF” and “FQ4”)
12.1-inch panel, TFT (used only with config. codes beginning with “FFG” and “FQ5”)
Left and right hinge covers
(spared in Plastics Kit) 176048-001
1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components:
Top cover (Section 5.10)
Keyboard (Section 5.13)
EMI shield (Section 5.14)
2. Use a flat blade screwdriver to gently pry up and remove the left and right hinge covers (Figure 5-24).
204204-001 222714-001,
216081-001, and 176037-001
222715-001, 212897-001, and 176038-001
Figure 5-24. Removing the Hinge Covers
5-26 Removal and Replacement Procedures
3. Open the computer as far as it will open.
4. Disconnect the display video cable microphone cable
Figure 5-25. Disconnecting the Display Cables
(Figure 5-25).
, display inverter cable ➋, and
Removal and Replacement Procedures 5-27
5. Remove the four screws ➊ securing the display hinges to the base assembly (Figure 5-26).
6. Remove the display assembly
NOTE: Make sure the display assembly is supported and does not fall when the screws are removed.
Figure 5-26. Removing the Display Assembly
.
5-28 Removal and Replacement Procedures
When installing the display assembly, make sure the display video cable
is routed behind the left speaker connector ➋ on the system
board (Figure 5-27).
Figure 5-27. Routing the Display Video Cable
Removal and Replacement Procedures 5-29
When replacing the system board or display assembly, it is imperative that the DIP switches be set correctly. To set the display DIP switches on the system board, follow these steps:
1. Locate the part number label on the display microphone cable (Figure 5-28).
2. Part numbers 541566850001/176038-001, 541566931001/ 212897-001, and 413000020183/222715-001 correspond to the
12.1-inch, TFT display assemblies. If these part numbers are on the label, make sure the display DIP switch on the system board is set according to setting
Part numbers 541566850002/176037-001 and 541566931003/
216081-001 correspond to two of the 12.1-inch, HPA display assemblies. If these part numbers are on the label, make sure the display DIP switch on the system board is set according to setting
Part number 413000020228/222714-001 corresponds to the third
12.1-inch, HPA display assembly. If this part number is on the label, make sure the display DIP switch on the system board is set according to setting 4.
Part number 541566931002/204204-001 corresponds to the 13.3-inch,
TFT display assembly. If this is the part number on the label, make sure the display DIP switch on the system board is set according to setting
5.
.
.
Figure 5-28. Setting the Display DIP Switches
3. After the DIP switch settings have been verified, reassemble the computer.
5-30 Removal and Replacement Procedures

5.18 Speaker Housing

Speaker Housing
Spare Part Numbers
Speaker housing (spared in Plastics Kit) 176048-001 I/O cover (spared in Plastics Kit) 176048-001
1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components:
Top cover (Section 5.10)
Keyboard (Section 5.13)
EMI shield (Section 5.14)
Display assembly (Section 5.17)
2. Position the computer so the rear panel faces forward.
3. Remove the screw securing the I/O cover to the speaker housing (Figure 5-29).
4. Flex the middle of the I/O cover away from the computer
Figure 5-29. Removing the I/O Cover
5. Remove the I/O cover.
➋.
Removal and Replacement Procedures 5-31
6. Remove the five screws securing the speaker housing to the base
assembly
(Figure 5-30).
7. Remove the speaker housing
Figure 5-30. Removing the Speaker Housing
Reverse the removal procedure to replace the speaker housing.
.
5-32 Removal and Replacement Procedures

5.19 System Board

System Board
Spare Part Numbers
64 MB SDRAM (used only with config. codes
beginning with “FQ5” and “FQ6”)
64 MB SDRAM (used only with config. codes
“FQ45”, “FQ47”, and “FQ48”)
64 MB SDRAM (used only with config. codes
“FFG1” through “FFG4”)
64 MB SDRAM (used only with config. codes
“FFF5” and “FFF6”)
32 MB SDRAM (used only with config. codes
“FQ41” through “FQ44”)
32 MB SDRAM (used only with config. codes
“FFF1” through “FFF4) RJ11 cover (spared with Plastics Kit) 176048-001 PC Card door (spared with Plastics Kit) 176048-001
IMPORTANT: When replacing the system board, it is imperative that the DIP switches be set correctly. Refer to Section 5.17 for information on setting the display DIP switches.
207657-001
207656-001
189047-001
176035-001
207655-001
176034-001
1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components:
Top cover (Section 5.10)
Hard drive (Section 5.11)
RTC battery (Section 5.12)
Keyboard (Section 5.13)
EMI shield (Section 5.14)
TouchPad (Section 5.15)
Speakers (Section 5.16)
Display assembly (Section 5.17)
Speaker housing (Section 5.18)
2. Turn the computer bottom side up with the rear panel facing forward.
Removal and Replacement Procedures 5-33
3. Remove the two screws securing the system board to the base assembly (Figure 5-31).
Figure 5-31. Removing the System Board Screws
4. Turn the computer top side up with the front facing forward.
5-34 Removal and Replacement Procedures
5. If installed, remove the RJ11 cover from the left side of the
computer
6. Disconnect the diskette drive LIF (low insertion force) cable from the system board
(Figure 5-32).
.
7. Remove the system board from the base assembly
Figure 5-32. Removing the System Board
IMPORTANT: When installing the system board, make sure the diskette drive cable does not get trapped underneath the system board.
.
Removal and Replacement Procedures 5-35
If necessary, remove the PC Card door by partially opening the door ➊, flexing the middle of the door away from the computer , and removing the door (Figure 5-33).
Figure 5-33. Removing the PC Card Door
5-36 Removal and Replacement Procedures

5.20 Diskette Drive

Diskette Drive
Spare Part Numbers
Diskette drive, 1.44 MB 176047-001 Diskette drive cable (spared in Cable Kit) 176004-001
1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components:
Top cover (Section 5.10)
Hard drive (Section 5.11)
RTC battery (Section 5.12)
Keyboard (Section 5.13)
EMI shield (Section 5.14)
TouchPad (Section 5.15)
Speakers (Section 5.16)
Display assembly (Section 5.17)
Speaker housing (Section 5.18)
System board (Section 5.19)
Removal and Replacement Procedures 5-37
2. Lift the back edge of the diskette drive ➊ and swing it up and
toward the front of the base assembly
(Figure 5-34).
Figure 5-34. Removing the Diskette Drive
3. Remove the diskette drive.
5-38 Removal and Replacement Procedures
If necessary, remove the diskette drive cable by releasing the ZIF connector cable
Figure 5-35. Disconnecting the Diskette Drive Cable
to which the cable is attached and disconnecting the
(Figure 5-35).
Removal and Replacement Procedures 5-39
When installing the diskette drive, first insert the front of the drive through the opening in the base assembly the drive into the base assembly back of the drive fits inside the diskette drive shield (Figure 5-36).
Figure 5-36. Installing the Diskette Drive
. Make sure the FPC cable ➌ on the
, then lower the back edge of
5-40 Removal and Replacement Procedures
appendix
A
CONNECTOR PIN ASSIGNMENTS
Table A-1
RJ-11
Connector Pin Signal
1
1
7
3
2
8
654
2
3
4
5
6
7
8
NC_J3A
NC_J3B
TIP
RING
NC_J3C
NC_J3D
Unused
Unused
Table A-2
Serial Connector
13
Pin Signal Pin Signal
1 Carrier detect 6 Data set ready
2 Receive data 7 Ready to send
3 Transmit data 8 Clear to send
4 Data terminal ready 9 Ring indicator
5 Ground
49852
76

Connector Pin Assignments A-1

Table A-3
Microphone Jack
Connector Pin Signal
1
1
2
2
Audio in
Ground
Table A-4
Stereo Speaker/Headphone Jack
Connector Pin Signal
1
1
2
2
Audio out
Ground
Table A-5
Stereo Line-in Jack
Connector Pin Signal
1
1
2
2
Audio in
Ground
A-2 Connector Pin Assignments
Table A-6
Parallel Connector
5678910111213
1820 1921222325 24
151617 14
Pin Signal Pin Signal
1 Strobe 14 Auto linefeed
2 Data bit 0 15 Error
3 Data bit 1 16 Initialize printer
4 Data bit 2 17 Select in
5 Data bit 3 18 Ground
6 Data bit 4 19 Ground
7 Data bit 5 20 Ground
8 Data bit 6 21 Ground
9 Data bit 7 22 Ground
10 Acknowledge 23 Ground
11 Busy 24 Ground
12 Paper end 25 Ground
13 Select
1234
Connector Pin Assignments A-3
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