HP 1005 User Manual

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hp LaserJet 1005 series

HP LaserJet 1005 Series Printer

User Guide

A user of the Hewlett-Packard printer associated with this user guide is granted a license to: a) print hard copies of this user guide for PERSONAL, INTERNAL or COMP ANY use subject to the restriction not to sell, re-sell or otherwise distribute the hard copies; and b) place an electronic copy of this user guide on a network server , provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the Hewlett-Packard printer associated with this user guide.

Publication number: Q2676-90906

Edition 1, 1/2003

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

Trademark Credits

Microsoft®, MS Windows, Windows®, and MS-DOS

are U.S. registered trademarks of

Microsoft Corporation. E

NERGY STAR

is a U.S. registered mark of the United States Environmental Protection Agency.

Netscape is a U.S. trademark of Netscape Communications Corporation.

Zenographics is a U.S. trademark of Zenographics, Incorporated.

All other products mentioned herein may be trademarks of their respective companies.

Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.

Content

1 Getting started

Review the package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Prepare the location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Regulate the environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Install the printer software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Open the print cartridge door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Remove the left cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connect the printer cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Prepare the print cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Install the print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Load the paper input tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connect the power cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Troubleshooting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installation is complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2 Getting to know the printer

Identifying the printer’s components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Printer paper input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Printer media guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Printer output paths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Print cartridge door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Turning the power off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Understanding voltage conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3 Media

Choosing paper and other media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Optimizing print quality for media types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Loading media into the paper input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Specific types of media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Printing transparencies and labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Printing envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Printing letterhead and preprinted forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Printing custom-sized media and card stock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4 Printing tasks

Accessing the printer properties (driver) and help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Printer properties (driver) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Printer properties online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Printing watermarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Printing multiple pages on a single sheet of media (N-up printing) . . . . . . . . . . . . . . . . . . . . 31

Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Understanding print quality settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using EconoMode (Save Toner). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

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5 Managing the print cartridge

Using HP print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

HP policy on non-HP print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Storing print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Print cartridge life expectancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Recycling print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Saving toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Redistributing toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Changing the print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

6 Troubleshooting the printer

Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Pages did not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Pages printed, but there was a problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Software is installed, but pages did not print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Status light patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Error messages on the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Media handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Printed page is different than what appeared on screen. . . . . . . . . . . . . . . . . . . . . . . . . 43

Printer software problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Improving print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Cleaning the printer media path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Clearing printer media jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Changing the pickup roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Cleaning the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Changing the printer separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

7 Service and support

Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Hardware service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Extended warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Guidelines for repacking the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Hewlett-Packard Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

European Customer Support Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Online services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Obtaining software utilities and electronic information . . . . . . . . . . . . . . . . . . . . . . . . . . 63

HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Appendix A Printer specifications

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

FCC compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Environmental Product Stewardship Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Protecting the environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Material Safety Data Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Regulatory statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

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Appendix B Media specifications

Printer media specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Supported media sizes (printer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Guidelines for using media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Card stock and heavy media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Appendix C Warranty and licensing

Hewlett-Packard software license agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Limited warranty for print cartridge life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Appendix D Accessories and ordering information Appendix E Installing shared printers Index

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6 Content ENWW

Getting started

This chapter provides the following instructions for installing the software and setting up the printer:

● Review the package contents

● Prepare the location

● Regulate the environment

● Install the printer software

● Open the print cartridge door

● Remove the left cover

● Connect the printer cable

● Prepare the print cartridge

● Install the print cartridge

● Load the paper input tray

● Connect the power cord

● Troubleshooting the print er

● Installation is complete

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Review the package contents

Make sure that all of the parts are included.

1 Printer 2 Print cartridge (in protective bag) 3 Getting Started Guide 4 Software and electronic user guide (on one CD-ROM) 5 Power cord 6 Paper input tray

Prepare the location

253 mm (10.0 in.)

486 mm (19.1 in.)

Place the printer on a sturdy, level surface. Allow space for ventilation. Allow space behind the printer for output from the straight-through output door.

8 Chapter 1 Getting started ENWW

Regulate the environment

Do not place the printer in direct sunlight. Make sure that the environment is free from abrupt temperature or humidity changes.

● Temperature – 50° to 91° F (10° to 32.5° C)

● Relative humidity – 20% to 80%

Install the printer software

To install the printer software from the CD 1 Select Install from the autorun screen. If autorun does not occur, in the Windows system

tray, click Start, click Run, type x:\setup (where x is the letter of the CD-ROM drive),

and click OK. 2 Follow the instructions on the screen.

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Open the print car tridge door

Firmly grasp the left and right sides, and pull the print cartridge door toward you.

Remove the left cover

Pull out on the rear of the cover , and rotate it away from the printer.

Connect the printer cable

Plug the printer cable into the printer (A). Plug the printer cable into the PC (B).

10 Chapter 1 Getting started ENWW

Prepare the print cartridge

Remove the print cartridge from the plastic bag. To remove the mylar tape, break the tab on the left, and pull the tape completely out.

Install the print cartridge

Insert the print cartridge into the printer, making sure that the print cartridge is in position.

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Load the paper input tr ay

1 Slide the paper input tray in and down at an angle until it fits securely in the printer. 2 Slide the media guides out and back to accommodate the media. 3 Place the media in the paper input tray. Slide the media guides until they are flush with the

media.

4 Install the paper input tray cover.

Connect the power cord

343

Plug the power cord into the printer (A). Plug the power cord into the power receptacle (B).

12 Chapter 1 Getting started ENWW

Troubleshooting the printer

If the top status light is on, the printer is ready to print.

If no status lights are on, check the power cord and the printer cable connections.

CAUTION Before you connect the cable to the printer, always unplug the printer. Otherwise, the printer might

be damaged.

Installation is complete

Congratulations! Your HP LaserJet 1005 Series Printer is ready to use. If you had any problems,

see Troubleshooting the printer

http://www.hp.com/support/lj100

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or go to HP’s support Web site at

14 Chapter 1 Getting started ENWW

Getting to know the printer

This chapter provides information on the following topics:

● Identifying the printer’s components

● Turning the power off

● Understanding voltage conversions

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Identifying the printer’s components

1. Status lights

2. Paper input tray

3. Long media support for the paper input tray

4. Side media guides for the paper input tray

5. Print cartridge door

6. Output bin

7. Long media extension (output bin)

8. Media jam release levers

9. Straight-through output door

10. Power switch

11. Power receptacle

12. USB port

13. Parallel port

14. Left cover

16 Chapter 2 Getting to know the printer ENWW

Status lights

The status lights produce patterns that identify the printer’s status.

Ready light (green)

Attention light (amber)

● Ready light: Indicates that the printer is ready to print or the printer is processing data.

● Attention light: Indicates that the paper input tray is empty, the print cartridge door is open,

the print cartridge is missing, or another type of error occurred.

Note See Status light patterns for a description of the light patterns.

Printer paper input tray

The enclosed paper input tray, located in front of the printer, holds up to 250 sheets of 20 lb (75 g/m

See Media specifications

) paper, multiple envelopes, or other media.

for more information about media types.

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Printer media guides

The paper input tray has a long media support and side media guides. Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked on the media). When loading media, adjust the media guides to match the width and length of the media that you are u sing.

Printer output paths

Output bin

The output bin is located on the top of the printer. Printed media is collected here in the correct sequence when the straight-through output door is closed. Use the output bin when printing normal and large, collated documents.

18 Chapter 2 Getting to know the printer ENWW

Straight-through output path

The straight-through output path is useful when you are printing envelopes, transparencies, heavy media, or any media that tends to curl when printed. Printed media exits in reverse order when the straight-through output door is open.

Note Printed media does not stack when you use the straight-through output path. The media drops to the

surface below unless you remove each sheet as it exits the printer.

Print cartridge door

The print cartridge door is located on the front of the printer. You must open the print cartridge door to access the print cartridge, clear jams, and clean the printer. To open the print cartridge door, firmly grasp the left and right sides, and pull the print cartridge door toward you.

Note You will feel some resistance when you open the print cartridge door. Opening the print cartridge door

conveniently lifts the print cartridge for easy removal.

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Turning the power off

You must unplug the printer to turn the power off.

WARNING! To ensure your safety when working inside the printer for any reason, unplug the printer.

Understanding voltage conversions

Because of the different specifications, Hewlett-Packard does not offer a voltage conversion or support the voltage conversion of the U.S. version of the HP LaserJet family of printers for foreign use. If you plan on using the equipment outside of the United States, Hewlett-Packard advises you to purchase the products in the country/region where you will use them.

CAUTION Check your printer’s voltage requirement before you plug it in. If you plug a printer that requires 110-127

volts of power into a 220-240 voltage outlet, it will damage the printer.

20 Chapter 2 Getting to know the printer ENWW

Media

This chapter provides information on the following topics:

● Choosing paper and other media

● Optimizing print quality for media types

● Loading media into the paper input tray

● Printing transparencies and labels

● Printing envelopes

● Printing letterhead and preprinted forms

● Printing custom-sized media and card stock

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Choosing paper and other med ia

HP LaserJet printers produce excellent print quality documents. You can print on a variety of media, such as paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, and custom-sized media. The following are the supported media sizes:

● Minimum: 76 by 127 mm (3 by 5 in.)

● Maximum: 216 by 356 mm (8.5 by 14 in.)

Properties such as weight, grain, and moisture content are important factors that affect printer performance and quality. To achieve the best possible print quality, only use high-quality media designed for laser printers. See Printer media specifications specifications.

Note Always test a sample of the media before you purchase large quantities. The media supplier should

understand the requirements specified in the Guidelines for Paper and Other Print Media (HP part number 5963-7863). See Printer media specifications for more information.

for detailed paper and media

Optimizing print quality for media types

The temperature of the printer’s engine fuser affects the quality of your printed documents. Different types of media require different engine fuser temperatures to optimize the print quality. You can specify the type of media that you are using to print in the printer driver. This changes the engine fuser to the temperature that is appropriate for that media.

To change the media type in the printer driver 1 Access the printer properties. See Printer properties (driver) 2 Click the Paper tab. 3 Select the media type from the Optimize for drop-down list. 4 Click OK.

Note Printing speeds are automatically reduced when printing special-sized media.

for instructions.

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Loading media into the paper input tray

The paper input tray holds up to 250 pages of 20 lb (75 g/m2) paper or fewer pages of heavier media (25 mm or less stack). Load media with the top forward and the side to be printed facing up. To prevent jams and skewing, always adjust the side media guides and long media support.

CAUTION If you try to print on media that is wrinkled, folded, or damaged in any way , a jam might occur. See Printer

media specifications for more information.

Note When you add new media, make sure that you remove all of the media from the paper input tray and

straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams.

Specific types of media

● Transparencies and labels: Load transparencies and labels with the top forward and the

side to be printed facing up. See Printing transparencies and labels

● Envelopes: Load envelopes with the narrow, stamp side forward and the side to be printed

facing up. See Printing envelopes

● Letterhead and preprinted forms: Load letterhead and preprinted forms with the top forward

for more information.

and the side to be printed facing up. See Printing letterhead and preprinted forms

information.

● Custom-sized media and card stock: Load custom-sized media and card stock with the

narrow side forward and the side to be printed facing up. See Printing custom-sized media and

card stock for more information.

for more information.

for more

ENWW Loading media into the paper input tray 23

Printing transparencies and labels

Only use transparencies and labels that are recommended for laser printers, such as HP transparency film and HP LaserJet labels. See Printer media specifications information.

CAUTION Inspect the media to make sure that it is not wrinkled or curled and that it does not have any torn edges

or missing labels.

CAUTION Do not use labels that have exposed backing. Labels can peel off of sheets that have spaces between

the labels, causing serious jams.

To print transparen cies or labels

1 Open the straight-through output door. 2 Load the media in the paper input tray. Make sure that the top of the media is forward and the

side to be printed (rough side) is facing up. 3 Adjust the media guides.

for more

4 Access the printer properties. See Printer properties (driver)

tab, select Transparency or Labels from the Optimize for drop-down list, and click OK. 5 Print the document. To prevent the media from sticking together, remove the media from the

back of the printer as it prints, and place the printed pages on a flat surface.

for instructions. Click the Paper

24 Chapter 3 Media ENWW

Printing envelopes

Only use envelopes that are recommended for laser printers. See Printer

media specifications for more information.

1 To prevent the envelopes from curling as they print, open the

straight-through output door.

2 Before loading the envelopes, slide the media guides outward so that

they are slightly wider than the envelopes.

3 Place the envelopes with the stamp end forward and the side to be

printed facing up.

Note

If the envelopes have a flap on the short edge, feed that edge into the printer first.

4 Adjust the media guides to the length and width of the envelopes.

Access the printer properties. See Printer properties (driver) instructions. Click the Paper tab, select Envelope from the Optimize for drop-down list, and click OK.

for

ENWW Printing envelopes 25

Printing letterhead and preprinted forms

To print letterhead or preprinted forms

1 Load the media with the top forward and the side to be printed facing up. Adjust the media

guides to fit the width of the media.

2 Access the printer properties. See Printer properties (driver)

Paper tab, select the appropriate media from the Optimize for drop-down list, and click OK. 3 Print the document.

Note T o print a single-page cover letter on letterhead followed by a multiple-page document, load the standard

media in the paper input tray. Place a sheet of letterhead on top of the standard media. The printer automatically prints the letterhead first.

for instructions. Click the

26 Chapter 3 Media ENWW

Printing custom-sized media and card stock

The HP LaserJet 1005 Series Printer can print on custom-sized media or card stock between 76 by 127 mm (3 by 5 in.) and 216 by 356 mm (8.5 by 14 in.).

CAUTION Make sure that the media is not stuck together before you load it.

To print on custom-sized media or card stock

1 Open the straight-through output door. 2 Load the medi a with the n arrow side forward an d the side to be pr inted facing up.

Adjust the media guides to fit the media. 3 Select the correct media size in the printer settings. (Software settings can override printer

properties.) 4 Access the printer properties. See Printer properties (driver)

tab, select the appropriate media from the Optimize for drop-down list, and click OK. 5 Print the document.

for instructions. Click t he Paper

ENWW Printing custom-sized media and card stock 27

28 Chapter 3 Media ENWW

Printing tasks

This chapter provides information on the following topics:

● Accessing the printer properties (driver) and help

● Printing watermarks

● Printing multiple pages on a single sheet of media (N-up printing)

● Canceling a print job

● Understanding print quality settings

● Using EconoMode (Save Toner)

ENWW 29

Accessing the printer properties (driver) and help

This section provides information on the following topics:

● Printer properties (driver)

● Printer properties online help

Printer properties (driver)

Printer properties control the printer. You can change the default settings, such as media size and type, printing multiple pages on a single sheet of media (N-up printing), resolution, and watermarks. You can access the printer properties in the following ways:

● Through the software application that you are using to print. This only changes the settings

for the current software application.

● Through the Windows

print jobs.

Note Because many software applications use a different method of accessing the printer properties, the

following section describes the most common methods used in Windows 9x, 2000, Millennium, NT 4.0, and Windows XP.

Windows 9x, 2000, Millennium, and NT 4.0

● Change the settings only for the current software application: From within the software

application, on the File menu, click Print, and click Properties. (Although the steps can vary

between software applications, this is the most common method.)

● Change the default settings for all future print jobs: In the Windows system tray, click

Start, select Settings, and click Printers. Right-click the printer icon that you want to change,

and click Properties. (Many of the features in Windows NT 4.0 are also in the Document

Defaults menu.)

operating system. This changes the default settings for all future

Windows XP

To change the default settings for all future print jobs, perform the following steps:

1 In the Windows system tray, click Start, and click Control Panel. 2 Double-click Printers and Other Hardware. 3 Click Printers and Faxes. 4 Right-click the HP LaserJet 1005 Series Printer icon. 5 Click Properties. 6 Change the settings, and click OK.

Printer properties online help

The printer properties (driver) online help includes specific information about the functions in the printer properties. This online help guides you through the process of changing your printer’s default settings.

To access the printer properties help system, open the printer driver, click the Printer Properties tab, and click Help.

30 Chapter 4 Printing tasks ENWW

Printing watermarks

You can use the watermark option to print text “underneath” (in the background) the text of an existing document. For example, you might want to have Draft or Confidential printed in large gray letters diagonally across the first page or all of the pages of a document.

To access the watermark feature

1 From the software application, access the printer properties. See Printer properties (driver) for

instructions. 2 Click the Effects tab, and specify the type of watermark that you want to print on your

document.

3 Click OK.

Printing multiple pages on a single sheet of media (N-up printing)

You can select the number of pages that you want to print on a single sheet of media. If you choose to print more than one page per sheet, the page s appe ar smaller and are arranged on the sheet in the order that they would otherwise be printed. You can specify up to 9 pages per sheet of media.

To access the multiple pages per sheet feature

1 From the software application, access the printer properties. See Printer properties (driver) for

instructions.

2 Click the Finishing tab. 3 Type the number of pages per sheet in the Pages per Sheet box. 4 To print borders around each page, select Print Page Borders. 5 To specify the order that you want the pages printed on the page, select the appropriate option

from the Page Order drop-down list. 6 Click OK.

ENWW Printing watermarks 31

Canceling a print job

You can cancel a print job from a software application or a print queue. To stop the printer immediately, remove the remaining media from the printer. After the printer

stops, use one of the following options:

● Software application: Typically, a dialog box appears briefly on your screen, allowing you to

cancel the print job.

● Windows print queue: If a print job is waiting in a print queue (computer memory) or print

spooler, you can delete the job from the Printer screen. If the status lights continue to blink after you cancel a print job, the computer is still sending the

job to the printer. Either delete the job from the print queue or wait until the computer finishes sending data. The printer will return to the Ready state.

Understanding print quality settings

Print quality settings affect how light or dark the print is on the page and the style that the graphics are printed. You can also use the print quality settings to optimize the print quality for a specific media type. See Optimizing print quality for media types

You can change the settings in the printer properties to accommodate the types of jobs you are printing. The following are the print quality options:

for more information.

● Best Quality: This option prints at 600 dpi and provides the best print quality. This is the

default setting.

● 300 dpi: This option prints at a slightly reduced resolution so that the job can print faster.

● Custom: You can use this option to specify your own custom print quality settings.

● EconoMode (Save Toner): This option prints using less toner. This option is useful when you

are printing drafts.

To change the print quality settings

1 Access the printer properties. See Printer properties (driver) for instructions. 2 Click the Finishing tab. 3 Select the Print Quality option. 4 To view and change the output and graphic settings for the option that you selected, click

Details.

Using EconoMode (Save Toner)

EconoMode is an excellent way to extend the life of your print cartridge. EconoMode uses substantially less toner than normal printing. The printed image is much lighter, but it is adequate for printing drafts or proofs.

To enable EconoMode, access the printer properties. See Printer properties (driver) instructions. Click the Finishing tab, select EconoMode (Save Toner), and click OK.

32 Chapter 4 Printing tasks ENWW

for

Managing the print cartridge

This chapter provides information on the following topics:

● Using HP print cartridges

● Storing print cartridges

● Print cartridge life expectancy

● Recycling print cartridges

● Saving toner

● Redistributing toner

● Changing the print cartridge

ENWW 33

Using HP print cartridges

HP policy on non-HP print cartridges

Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refilled, or remanufactured. Since they are not HP products, Hewlett-Packard cannot influence their design or control their quality. Service or repair that is required as a result of using non-HP print cartridges will not be covered under the printer warranty .

Note The warranty does not apply to defects resulting from software, interfacing, or parts not supplied by

Hewlett-Packard.

Storing print cartridges

Do not remove the print cartridge from its package until you are ready to use it. The shelf life of a print cartridge in an unopened package is approximately 2.5 years. The shelf life of a print cartridge in an opened package is approximately 6 months.

CAUTION To prevent damage to the print cartridge, do not expose it to light.

Print cartridge life expectancy

The life of the print cartridge depends on the amount of toner that your print jobs require. When printing text at 5% coverage, the standard print cartridge (C7115A) lasts an average of 2,500 pages. This assumes that you set the print density to 3 and disable EconoMode. (These are the default settings.)

Recycling print cartridges

To reduce landfill waste, Hewlett-Packard has adopted a recycling program for empty print cartridges. A postage-paid shipping label is inside the new HP LaserJet print cartridge box. Since 1990, the HP Printing Supplies Environmental Program has collected more than 48 million used HP LaserJet print cartridges that otherwise might have been discarded in the world’s landfills. To join this recycling effort, follow the instructions provided in the new print cartridge box.

To install a new HP print cartridge, see Changing the print cartridge included in the print cartridge box. See the recycling information on the print cartridge box and the

HP Printing Supplies Environmental Program

Saving toner

or follow the instructions

included in the print cartridge box.

While in EconoMode, the printer uses less toner on each page. Selecting this option will extend the life of the print cartridge and reduce your cost per page, but it will reduce print quality. See

Using EconoMode (Save Toner)

34 Chapter 5 Managing the print cartridge ENWW

for more information.

Redistributing toner

When toner is low, faded or light areas appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner, which means that you might be able to finish the current print job before replacing the print car t r i dge.

Note

You will feel some resistance when you open the print cartridge door. Opening the print cartridge door conveniently lifts the print cartridge for removal.

1 Open the print cartridge door, and remove the print cartridge from the

printer.

CAUTION

To prevent damage, do not expose the print cartridge to light. Cover it with a sheet of media.

2 To redistribute the toner, gently shake the print cartridge from

side to side.

CAUTION

If toner gets on your clothing, wipe the toner off with a dry cloth, and wash the clothing in cold water. Hot water will permanently set the toner into

the fabric.

3 Reinsert the print cartridge into the printer, and close the print

cartridge door.

If the print is still light, install a new print cartridge. See Changing the print

cartridge for instructions.

ENWW Redistributing toner 35

Changing the print cartridge

Note

You will feel some resistance when you open the print cartridge door. Opening the print cartridge door conveniently lifts the print cartridge for removal.

1 Open the print cartridge door, and remove the old print cartridge.

See Recycling print cartridges the print cartridge box.

CAUTION

To prevent damage, do not expose the print cartridge to light. Cover it with a piece of media.

2 Remove the new print cartridge from the packaging, and gently shake

it from side to side to distribute the toner evenly inside the cartridge.

3 Bend the tab on the left side of the cartridge to break it loose. 4 Pull the tab until all of the tape is removed from the cartridge. Put the

tab in the print cartridge box to return for recycling.

5 Insert the print cartridge in the printer, making sure that the print

cartridge is in position. Close the print cartridge door.

or the recycling information inside

CAUTION

If toner gets on your clothing, wipe the toner off with a dry cloth, and wash the clothing in cold water. Hot water will permanently set the toner into

the fabric.

36 Chapter 5 Managing the print cartridge ENWW

Troubleshooting the printer

This chapter provides information on the following topics:

● Finding the solution

● Improving print quality

● Cleaning the printer

● Clearing printer media jams

● Changing the pickup roller

● Cleaning the pickup roller

● Changing the printer separation pad

Note See Hewlett-Packard’ s Web site for software and printer driver updates, frequently asked questions, and

additional troubleshooting information. See Online services for the appropriate Web address.

ENWW 37

Finding the solution

You can use this section to find the solution to common printer problems.

Pages did not print

● Status light patterns: What status light pattern is displayed on the printer? See Status light

patterns for more information.

● Error messages on screen: Is there a message on the screen? See Error messages on the

screen for more information.

● Media handling: Is media being pulled into the printer incorrectly? Are there media jams?

See Media handling probl ems

Pages printed, but there was a problem

● The print quality was poor: See Improving print quality for more information.

● The printed pages do not always appear the same as on the screen (print preview):

See Printed page is different than what appeared on screen

● The printer settings were inappropriate for the media: See Media handling problems for

more information.

for more information.

Software is installed, but pages did not print

Is the printer driver icon available? Is the printer in Ready mode? Can you select the printer in the Print dialog? See Printer software problems

for more information.

38 Chapter 6 Troubleshooting the printer ENWW

Status light patterns

Status light legend

Symbol for “light off” Symbol for “light on”

Symbol for “light blinking”

Status light patterns

Status lights Condition of the printer Action

Ready

The printer is ready to print.

Processing

The printer is receiving or processing data.

Cleaning Mode/Engine test

A cleaning page or engine test page is printing.

Out of memory

The printer is out of memory.

Door open, media out, no print cartridge, media jam, or media jam levers are down

The printer is in an error state that requires operator intervention or help.

No action is necessary.

Wait for the job to print.

● Wait until the cleaning page is finished

printing and the printer is in Ready mode. This could take up to 2 minutes.

● Wait until the engine test page is finished

printing and the printer is in Ready mode.

The page you are printi ng migh t be too co mplex for the printer’s memory capacity. Try lowering the resolution. See Understanding print quality

settings for more information.

Check the following:

● The print cartridge door is completely

closed.

● Media is loaded. See Loading media into

the paper input tray for instructions.

● The print cartridge is correctly installed in

the printer. See Changing the print cartridge for instructions.

● There is no media jam. See Clearing printer

media jams for instructions.

● The media jam levers are in the upright

position.

ENWW Finding the solution 39

Status light patterns (continued)

Status lights Condition of the printer Action

Printer initialization

A printer initialization is taking place.

Fatal error

Both lights are on.

Printer cable is not connected or there is no power

Both lights are off.

No action is necessary.

● Unplug the printer for 5 minutes, and then

plug it back in.

● If the printer still has an error, contact

HP Support. See Service and support

● Make sure that there is power.

● Unplug both ends of the power cord, and

plug them back in.

● Unplug the power cord, disconnect both

ends of the printer cable, reconnect both ends of the printer cable, and plug the power cord back in.

CAUTION

Before you connect the cable to the printer, always unpl ug the printer. Otherwise , th e prin ter might be damaged.

40 Chapter 6 Troubleshooting the printer ENWW

Error messages on the screen

Error message Solution

Printer not responding Check the following:

● The Ready light is on.

● The power cord and printer cable are correctly connected.

CAUTION

Before you connect the cable to the printer, always unplug the printer. Otherwise, the printer might be damaged.

Cannot access port (in use by another application)

Illegal operation/General protection fault/Spool 32 error

Try the following:

● Reboot the computer.

● Make sure that you are only running one software application at a time.

A problem with your computer system resources (memory or hard disk) occurred in Windows. To clear this error, restart the computer.

To help prevent this error from occurring in the future , use some or all of t he following recommendations:

● Run fewer applications at the same time. Close applications that you

are not using instead of minimizing them. Programs such as screen savers, virus checkers, status software, fax/answering software, and menu programs use the resources that the computer might need to print.

● Av oid mem ory-intensiv e tasks suc h as sending a f ax or running a video

clip while printing.

● Delete all temp (file_name.tmp) files from the Temp subdirectories,

such as C:\Windows\Temp.

● Print at a lower resolution.

ENWW Finding the solution 41

Media handling problems

Problem Solution

Media jam ● See Clearing printer media jams for more information.

● Make sure that you are printing with media that meets specifications.

See Printer media specifications

● Make sure that you are printing with media that is not wrinkled, folded,

or damaged.

● Make sure that th e printer is clea n. See C leaning t he p rinter m edia p ath

for more information.

● If you are printing to the straight-through output path, close and open

the door again to make sure that the media jam release levers are closed.

for more information.

Print is skewed (crooked)

● See Page skew for more information.

● Adjust the media guides to the width and length of the media that you

are using and try reprinting. See Printer m edia guide s

or Loading media

into the paper input tray for more information.

More than one sheet of media feeds through the printer at one time

● The paper input tra y mig ht be too ful l. See Loading m edia into t he paper

input tray for more information.

● Make sure that the media is not wrinkled, folded, or damaged.

● The printer separation pad might be worn. See Changing the printer

separation pad for more information.

Printer does not pull media from the paper input tray

Printer curled the media

The printed media does n ot exit to the correct path

The pickup roll er migh t be dirty or damaged. See Cleaning the pickup roller or Changing the pickup roller

● See Curl or wave for more information.

● Open the straight-through output door to print straight through.

See Printer output paths

for instructions.

or Media for more information.

Open or close the stra ight-throug h output door to re flect the outp ut path that you want to use. See Printer output paths

for mo re information.

Print job is extremely slow The maximum speed of the printer is 14 pages per minute. The print job

might be very complex. Try the following:

● Reduce the complexity of the document (for example, reduce the

number of multiple graphics).

● Access the printer properties in the printer driver . See Printer pr opertie s

(driver) for instruction s. Click the Paper tab, select Plain Paper from the

Optimize for drop-down list, and click OK.

Note

This may cause toner to fuse improperly if you are using heavy media.

● Narrow media or heavy media will slow printing. Use normal media.

● Print speed is based on the PC processor speed, the amount of

memory, and the amount of hard disk space available on the PC. Try increasing these components.

42 Chapter 6 Troubleshooting the printer ENWW

Printed page is different than what appeared on screen

Printed page problems

Problem Solution

Garbled, incorrect, or incomplete text The printer cable might be loose or defective. Try the following:

● Try printing a job that you know works.

● If possible, attach the printer cable and printer to another

computer, and try printing a job that you know works.

● Unplug the power cord, disco nn ect th e printer cable at both e nds,

reconnect the printer cable at both ends, and plug the power cord back in.

CAUTION

Before y o u c on nec t the cable to t he printer, always unplug the printer. Otherwise, the printer might be damaged.

The wrong printer driver mi ght ha v e bee n selec ted wh en the softw are was installed. Make sure that HPLaserJet 1005 Series Printer is selected in the printer properties.

There might be a problem with the software application. Try printing from another software application.

Missing graphics or text, or blank pages

● Make sure that the file does not contain blank pages.

● The sealing tape might still be in the print cartridge. Remove the

print cartridge, and pull out the sealing tape. Reinstall the print cartridge. See Changing the print cartridge

● The graphic s etti ng s in th e printer properties might not be correct

for instructions.

for the type of job that you are printing. Try a different graphic setting in the printer properties. See Printer properti es (driv er) for more information.

Page format is different than on another printer

If you used an older or different printer driver (printer software) to create the document or the printer properties settings in the software are different, the page format might change when you try to print using the new printer driv er or settings . To help eliminate this problem, change the resolution, media size, font settings, and other settings. See Printer properties (driver)

for more information.

Graphics quality The graphic settings might be unsuitable for the print job. Check the

graphic settings, such as resolution, in the printer properties and adjust them as necessary. See Printer properties (driver)

for mo re

information.

ENWW Finding the solution 43

Printer software problems

Problem Solution

A printer driver for the HP LaserJet 1005 Series Printer is not visible in the Printer folder.

An error message was displayed during the software installation

● Reinstall the printer software. In the Windows system tray, click

Start, select Programs, select HP LaserJet 1005 Series Printer, and click Uninstall. Unplug the power cord from the

printer. Install the printer software from the CD-ROM. Plug the power cord back into the printer.

Note

Close any appl ications that are runni ng. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

● Try plugging the printer cable into a different port on the PC.

● If you are trying to print to a shared printer, in the Windows

system tray, click Start, select Settings, and click Printers. Double-clic k the Add Printer ic on . Follow the i nst ruct ion s i n t he Add Printer Wizard. See Installing shared printers

for more

information.

● Reinstall the printer software. In the Windows system tray, click

Start, select Programs, select HP LaserJet 1005 Series Printer, and click Uninstall. Unplug the power cord from the

printer. Install the printer software from the CD-ROM. Plug the power cord back into the printer.

Note

Close any appl ications that are runni ng. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

● Check the amount of free space on the drive where you are

installing the printer software. If necessary, free up as much space as you can, and reinsta ll the prin ter sof tw are.

● If necessary, run the Disk Defragmenter , and reinstall the printer

software.

The printer is in Ready mode, but nothing prints

● Reinstall the printer software. In the Windows system tray, click

Start, select Programs, select HP LaserJet 1005 Series Printer, and click Uninstall. Unplug the power cord from the

printer. Install the printer software from the CD-ROM. Plug the power cord back into the printer.

Note

Close any appl ications that are runni ng. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

● Print an engine test page.

44 Chapter 6 Troubleshooting the printer ENWW

Improving print quality

This section provides information about identifying and correcting print defects.

Light print or fade

● The toner supply is low. See Managing the print cartridge for more information.

● The media might not meet Hewlett-Packard’s media specifications (for example, the media is

too moist or too rough). See Printer media specifications

● If the whole page is light, the print density adjustment is too light or EconoMode might be

turned on. Access the printer properties. See Printer properties (driver)

the Configure tab , and adju st th e Print Density setting. Click the Finishing tab, and clear the

EconoMode (Save Toner) check box. See Saving toner

Toner specks

● The media might not meet Hewlett-Packard’s media specifications (for example, the media is too moist or too rough). See Printer media specifications

● The printer might need to be cleaned. See Cleaning the printer or Cleaning the printer media

path for instructions.

for more information.

for instructions. Click

for more information.

Dropouts

● A single sheet of media might be defective. Try reprinting the job.

● The media’s moisture content is uneven or the media has moist spots on the surface.

Try printing with new media. See Printer media specifications

● The media lot is bad. The manufacturing processes can cause some areas to reject toner.

for more information.

Try a different type or brand of media.

● The print cartridge might be defective. See Managing the print cartridge for more information.

Vertical lines

● Make sure that the paper input tray cover is in place.

● The photosensitive drum inside the print cartridge has probably been scratched. Install a new

HP print cartridge. See Changing the pr int cart ridge

for instructions.

Gray backgr ound

● Make sure that the paper input tray cover is in place.

● Access the printer properties. See Printer properties (driver) for instructions. Click the

Configure tab, and decrease the Print Density setting. This decreases the amount of background shading.

● Change the media to a lighter basis weight. See Printer media specifications for more

information.

● Check the printer’s environment. Very dry (low humidity) conditions can increase the amount

of background shading.

● Install a new HP print cartridge. See Changing the print cartridge for instructions.

ENWW Improving print quality 45

Toner smear

● If toner smears appear on the leading edge of the media, the media guides might be dirty.

Wipe the media guides with a dry, lint-free cloth. See Identifying the printer’s components

Cleaning the printer

● Check the media type and quality.

● Try installing a new HP print cartridge. See Changing the print cartridge for instructions.

● The fuser temperature might be too low. Access the printer properties. See Printe r prope rti es

for more information.

(driver) for instructions. Click the Paper tab, and make sure that you have selected the

appropriate media from the Optimize for drop-down list.

Loose toner

● Clean the inside of the printer. See Cleaning the printer for instructions.

● Check the media type and quality. See Printer media specifications for more information.

● Try installing a new HP print cartridge. See Changing the print cartridge for instructions.

● Access the printer properties. See Printer properties (driver) for instructions. Click the Paper

tab, and make sure that you have selected the appropriate media from the Optimize for drop-down list.

● Plug the printer directly into an AC outlet instead of into a power strip.

Vertical repetitive defects

● The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the page, install a new HP pr i nt ca rtridge. See Changing the print cartridge

● The internal parts might have toner on them. See Cleaning the printer for more information.

If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages.

● Access the printer properties. See Printer properties (driver) for instructions. Click the Paper

tab, and make sure that you have selected the appropriate media from the Optimize for drop-down list.

for instructi ons.

Improperly formed characters

● If characters are improperly formed, producing hollow images, the media stock might be too slick. Try a different media. See Printer media specifications

● If characters are improperly formed, producing a wavy effect, the printer might need service.

for more information.

Print the Windows test page. If the characters are improperly formed, contact an HP-authorized dealer or service representative. See Service and support

for more

information.

Pag e skew

● Make sure that the media is loaded correctly and the media guides are not too tight or too loose against the media stack. See Loading media into the paper input tray information.

● The paper input tray might be too full. See Loading media into the paper input tray for more

information.

● Check the media type and quality. See Printer media specifications for more information.

for more

46 Chapter 6 Troubleshooting the printer ENWW

Curl or wave

● Check the media type and quality. Both high temperature and humidity cause media to curl. See Printer media specifications

● The media might have been in the paper input tray too long. Turn over the stack of media in

for more information.

the tray. Also, try rotating the media 180° in the paper input tray.

● Open the straight-through output door, and try printing straight through. See Printer output

paths for more information.

● The fuser temperature might be too high. Access the printer properties. See Printer properties

(driver) for instructions. Click the Paper tab, and make sure that you have selected the

appropriate media from the Optimize for drop-down list.

Wrinkles or creases

● Make sure that the media is loaded properly. See Loading media into the paper input tray for more information.

● Check the media type and quality. See Printer media specifications for more information.

● Open the straight-through output door, and try printing straight through. See Printer output

paths for more information.

● Turn over the stack of media in the tray. Also, try rotating the media 180° in the paper input

tray.

Toner scatter outline

● Access the printer properties. See Printer properties (driver) for instructions. Click the

Configure tab, and select On in Transfer Setting.

● If large amounts of toner have scattered around the characters, the media might be resisting

the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type. See Printer media specifications

● Turn over the stack of media in the tray.

● Use media designed for laser printers. See Printer media specifications for more information.

for more information.

ENWW Improving print quality 47

Cleaning the printer

During the printing process, media, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path. See the following sections for more information:

● Cleaning the print cartridge area

● Cleaning the printer media path

48 Chapter 6 Troubleshooting the printer ENWW

Cleaning the print cartridge area

You do not need to clean the print cartridge area often. However, cleaning this area can improve the quality of your printed sheets.

1 Unplug the power cord, and wait for the printer to cool. 2 Open the print cartridge door, and remove the print cartridge.

CAUTION

To prevent damage, do not expose the print cartridge to light. Cover the print cartridge if necessary. Also, do not touch the black sponge transfer roller inside the printer. By doing so, you can damage the printer.

3 With a dry, lint-free cloth, wipe any residue from the media path area

and the print cartridge cavity.

4 Replace the print cartridge, and close the print cartridge door. 5 Plug the power cord back into the printer.

ENWW Cleaning the printer 49

Cleaning the printer media path

If you are e xperiencing toner specks or dots on the printouts, you can use the HP LaserJet

cleaning utility to remove excess media and toner particl es th at can accu mulate on the fuser assembly and rollers. Cleaning the media path might extend the life of the printer.

Note For best results use a sheet of transparency . If you do not have any transparencies, you can use copier

grade media (18 to 24 lb. or 70 to 90 g/m2) with a smooth surface.

1 Make sure that the printer is idle and the Ready light is on. 2 Load the media in the paper input tray. 3 Access the printer properties. See Printer properties (driver)

Configure tab, and click Start in Cleaning Page.

The cleaning process takes approximately 2 minutes.

for instructions. Click the

50 Chapter 6 Troubleshooting the printer ENWW

Clearing printer media jams

Occasionally, media becomes jammed during a print job. Some of the causes include the following:

● The paper input tray is loaded improperly or it is too full. See Loading media into the paper

input tray for more information.

● The media does not meet HP specifications. See Printer media specifications for more

information.

Note When you add new media, always remove all of the media from the paper input tray and straighten the

stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams.

You are notified of a media jam by an error in the software and the printer status lights. See Status

light patterns for more information.

Typical media jam locations

● Print cartridge area: See Removing a jammed page for instructions.

● Paper input tray areas: If the page is still sticking out of the paper input tray, gently try to

remove it from the paper input tray without tearing the page. If you feel resistance, see

Removing a jammed page

● Output paths: If the page is sticking out of the output bin, gently try to remove it without

tearing the page. If you feel resistance, see Removing a jammed page

for instructions.

for instructi ons.

Note There might be loose toner in the printer after a media jam. This toner clears up after a few sheets print.

ENWW Clearing printer media jams 51

Removing a jammed page

CAUTION

Media jams might result in loose toner on the page. If toner gets on your clothing, wipe the toner off with a dry cloth, and wash the clothing in cold water. Hot water will permanently set the toner into the fabric.

1 Open the print cartridge door and the straight-through output door. 2 Rotate the media jam release levers downward.

CAUTION

To prevent damage to the print cartridge, do not expose it to light.

3 Remove the print cartridge, and place it aside. 4 With both hands, grasp the side of the media that is most visible

(this includes the middle), and carefully pull it free from the printer. Make sure that you check for jams in the print cartridge area (A) and the straight-through output path (B).

5 When you have removed the jammed media, replace the print

cartr i dg e, and close the print cartri dge door and the straigh t -thr oug h output door.

Note

The media jam release levers automatically close when you close the straight-through output door.

After clearing a media jam, you might need to unplug the printer, and plug it back in.

Note

When you add new media, remove all of the media from the paper input tray, and straighten the stack of new media.

52 Chapter 6 Troubleshooting the printer ENWW

Changing the pickup roller

If the printer regularly mispicks (no media feeds through or more than one sheet feeds through), you might need to change or clean the pickup roller. See Accessories and ordering information

CAUTION

Failure to complete this procedure might damage the printer.

1 Unplug the power cord from the printer, and allow the printer to cool. 2 Open the print cartridge door, and remove the print cartridge. 3 Find the pickup roller. 4 Release the small, white tabs on either side of the pickup roller, and

rotate the pickup roller toward the front.

5 Gently pull the pickup roller up and out. 6 Position the new or cleaned part in the slot of the previous pickup

roller. See Cleaning the pickup roller

Note

Circular and rectangular pegs on each side prevent you from incorrectly positioning the pickup roller.

Continued on next page.

to order a new pickup roller.

for instructions.

ENWW Changing the pickup roller 53

7 Rotate the top of the new pickup roller away from you until both sides

snap into place.

8 Reinstall the print cartridge, and close the print cartridge door. 9 Plug the printer in to turn it back on.

54 Chapter 6 Troubleshooting the printer ENWW

Cleaning the pickup roller

You can clean the pickup roller rather than replace it. Remove the pickup roller as described in steps 1 through 5 of Changing

the pickup roller.

1 Dab a lint-free cloth in isopropyl alcohol, and scrub the roller.

WARNING!

Alcohol is flammable. Keep the alcohol and cloth away from an open flame. Before you close the printer and plug in the power cord, allow the alcohol to dry completely.

2 Using a dry, lint-free cloth, wipe the pickup roller to remove loosened

dirt.

3 Allow the pickup roller to dry completely before you reinstall it in the

printer (see steps 6 through 9 of Changing the pickup roller

ENWW Cleaning the pickup roller 55

Changing the printer separation pad

Note

Before you change the separation pad, clean the pickup roller. See Cleaning the pickup roller for instructions.

If the paper input tray feeds more than one page at a time, you might need to change the printer separation pad. Recurring feed problems indicate that the printer separation pad is worn. See Accessories and ordering

information to order a new printer separation pad.

1 Unplug the power cord from the printer, and allow the printer to cool. 2 Remove the paper input tray. 3 Find the blue separation pad. 4 To pry the separation pad up from the spring-loaded base, insert a

flat-edged screwdriver in the slot under the separation pad, and twist until the tabs are free.

5 With one hand, reach in through the opening, and push the

spring-loaded base down (A). With the other hand, pull the separation pad up (B).

6 With one hand, position the new separation pad in the slot of the

previous separation pad (A). With the other hand, reach through the paper input tray opening, and push the spring-loaded base down (B).

Note

The tab on the right is larger to help you position it correctly.

Continued on next page.

56 Chapter 6 Troubleshooting the printer ENWW

7 Snap both sides of the separation pad firmly into place.

CAUTION

Make sure that the separation pad is straight and that there is no space between the separation pad and the spring-loaded base. If the separation pad is not straight or you see space on one side, remove the separation pad, make sure that the larger tab is on the right, reinsert the separation pad, and snap both sides into place.

8 Reinsert the pickup roller, print cartridge, and paper input tray. Plug

the printer in to turn it back on.

ENWW Changing the printer separation pad 57

58 Chapter 6 Troubleshooting the printer ENWW

Service and support

This chapter provides information on the following topics:

● Availability

● Hardware service

● Extended warranty

● Guidelines for repacking the printer

● Service information form

● Hewlett-Packard Support

● Worldwide sales and service offices

ENWW 59

Availability

Hewlett-Packard provides a variety of service and support options around the world. The availability of these programs varies depending on your location.

Hardware service

The warranty for the HP LaserJet 1005 Series Printer varies depending on the date and country/region of purchase.

For products that require service under the warranty, customers should call the customer support center in their country/region. See Hewlett-Packard Support Hewlett-Packard will choose one of the following methods to fulfill the warranty:

● Repair the product.

● Provide customer-replaceable parts for the customer to repair the unit.

● Replace the product with a remanufactured unit.

● Replace the product with a new or remanufactured product of equal or greater functionality.

● Refund the purchase price.

● Require that the customer return the unit to an authorized service provider.

for more information.

Extended warranty

HP SupportPack provides coverage for the HP product and all HP-supplied internal components. HP SupportPack can provide Express Exchange or onsite service. The customer must purchase HP SupportPack within 90 days of the HP product purchase. For more support information, go to the following HP Web site: http://www.hp.com/support/lj1005

or contact the Customer Care Service and Support group; see Hewlett-Packard Support for the appropriate phone numbers and information.

Guidelines for repacking the printer

Use the following guidelines when repacking the printer:

● If possible, include print samples and 5 to 10 sheets of paper or other media that did not print

correctly.

● Remove and keep any cables, trays, and optional accessories installed in the printer.

● Remove and keep the print cartridge.

CAUTION T o pre vent damage to the print cartridge, store the print cartridge in its original packing material or store

it so that it is not exposed to light.

● If possible, use the original shipping container and packing material. Shipping damage as a

result of inadequate packing is your responsibility . If you ha v e already disposed of the printer’s

packing material, contact a local mailing service for information on repacking the printer.

● Include a completed copy of the service information form. See Service information form.

● Hewlett-Packard recommends that you insure the equipment for shipment.

60 Chapter 7 Service and support ENWW

Service information form

Who is returning the equipment? Date:

Person to contact: Phone:

Alternate contact: Phone:

Return shipping address: Special shipping instructions:

What is being sent? Model number: Serial number:

Please attach any relevant printouts when returning equipment. Do not ship accessories that are not required to complete the repair (for example, media trays, manuals, and cleaning supplies)

What needs to be done?

1. Describe the conditions of the failure (What was the failure? What were you doing when the failure occurred? What software were you running? Can you make the failure reoccur?)

2. If the failure is intermittent, how much time elapses between failures?

3. Is the unit connected to any of the following? (Please provide manufacturer and model numbers.) Personal Computer: Modem: Network:

4. Additional comments:

ENWW Service information form 61

Hewlett-Packard Support

Thank you for your purchase. Along with your product, you receive a variety of support services from Hewlett-Packard and our support partners that are designed to give you the results you need, quickly and professionally.

Please have the model number, serial number, date of purchase, and description of the problem ready for the HP Support representa tive.

The following support information is available:

● European Customer Support Cente r

● Online services

● Obtaining software utilities and electronic information

● HP SupportPack

European Customer Support Center

language and in-country/region options available

Open Monday through Friday 8:30-18:00 Central European Time (CET) In many European countries/regions, HP provides toll-free telephone support service during the

warranty period. However, some of the phone numbers listed below may not be toll-free. Please refer to Support Web Page http://www.hp.com/cpso-support/guide/psd/cscemea.html associated fees. By calling a telephone number listed on the Support Web Page, you will be connected to a responsive team waiting to help you. If you require support after the warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling Hewlett-Packard, have the following information ready: product name and serial number, date of purchase, and description of the problem.

for any

Online services

For 24-hour access to information over your modem, we suggest the following services.

World Wide Web URL

You can obtain printer drivers, updated HP printer software, and product and support information from the following sites:

in the U.S. http://www.hp.com/support/lj1005_software in Europe http://www.hp.com

You can obtain printer drivers from the following sites:

in Korea http://www.hp.co.kr in Taiwan http://www.hp.com.tw or the local driver Web site http://www.dds.com.tw

62 Chapter 7 Service and support ENWW

America Online

America Online/Bertelsmann is available in the U.S., F rance, Germany, and U.K. Printer drivers, updated HP printer software, and support documentation to help answer your questions about which HP products are available. Use Keyword HP to start the tour or call 1-800-827-6364 and use preferred customer #1118 to subscribe. In Europe, call the following numbers:

Austria 0222 58 58 485 France ++353 1 704 90 00 Germany 0180 531 31 64 Switzerland 0848 80 10 11 United Kingdom 0800 279 1234

CompuServe

Printer drivers, updated HP printer software, and interactive sharing of technical information with other members are available on CompuServe’s “HP User’s forums” (GO HP), or call 1-800-524-3388 and ask for representative #51 to subscribe. (CompuServe is also available in the U.K., France, Belgium, Switzerland, Germany, and Austria.)

Obtaining software utilities and electronic information

You can obtain printer drivers from the following locations.

U.S. and Canada

Phone: (805) 257-5565 Mail: Hewlett-Packard Co.

P.O. Box 1754 Greeley, CO 80632 U.S.A.

Fax: (805) 257-6866

Australia, New Zealand, and India

For Australia and New Zealand, call (61) (2) 565-6099. For India, call (91) (11) 682-6035.

Europe

In the U.K., call (44) (142) 986-5511. For Ireland and outside of the U.K., call (44) (142) 986-5511.

HP SupportPack

Contact your authorized dealer, or use the following Web site:

http://www.hpexpress-services.com/shop/application

ENWW Hewlett-Packard Support 63

Worldwide sales and service offices

Before calling a Hewlett-Packard Sales and Service office, make sure that you contact the appropriate Customer Support Center number listed in Hewlett-Packard Support products to Hewlett-Packard Sales and Service offices.

To find the phone number for the Sales and Service office in your country/region, go to

http://www.hp.com

Contact HP and Office Locations.

. From the main Web page, select your country/region, and follow the links to

. Do not return

64 Chapter 7 Service and support ENWW

Printer specifications

This chapter provides information on the following topics:

● Specifications

● FCC compliance

● Environmental Product Stewardship Program

● Material Safety Data Sheet

● Regulatory statements

ENWW 65

Specifications

Environmental specifications

Operating environment Printer plugged into an AC outlet:

Storage environment Printer unplugged from an AC outlet:

Acoustics

Noise level During printing: 6.1 Bels (A) sound power level (per ISO 9296)

● Temperature: 10° C to 32.5° C (50° F to 90.5° F)

● Humidity: 20% to 80% (no condensation)

Install in a well-ventilated area.

● Temperature: 0° C to 40° C (32° F to 104° F)

● Humidity: 10% to 80% (no condensation)

(HP LaserJet 1005 Series Printer tested at 14 ppm)

● Sound pressure level (bystander position): 48 dB

● Sound pressure level (operator position): 56 dB

During standby (power save): silent

Electrical specifications

Power requirements ● 110-127Vac (+/-10%), 50/60 Hz (+/-2)

● 220-240Vac (+/-10%), 50/60 Hz (+/-2)

Power consumption

● During printing: 285 watts (average)

● During standby (power save): less than 10 watts

Physical specifications

Dimensions ● Width: 415 mm (16.3 in.)

● Depth: 486 mm (19.1 in.)

● Height: 253 mm (10.0 in.)

Weight (cartridge installed) 7.3 kg (16.1 lb)

66 Appendix A Printer specifications ENWW

Printer capacities and ratings

Print speed ● 14 pages per minute

● First page out in less than 10 seconds

Paper input tray capacity 250 sheets of regular weight 20 lb (75 g/m

Output bin capacity 125 sheets of regular weight 20 lb (75 g/m

Minimum media size 76 x 127 mm (3 x 5 in.)

Maximum media size 216 x 356 mm (8.5 x 14 in.)

) paper or up to 30 envelopes

) paper

Media weight

● Output bin – 60 to 105 g/m

● Straight through media path – 60 to 163 g/m

(16 to 28 lbs)

(16 to 43 lbs)

Base memory 1 MB of RAM

Print resolution 600 dots per inch (dpi)

Duty cycle 7,000 single-sided pages per month

PCL Level 5e via DOS applications running in a Windows DOS shell

Port availability

USB Compatible with the USB 2.0 specification

Parallel 1284

ENWW Specifications 67

FCC compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

● Reorient or relocate the receiving antenna.

● Increase separation between equipment and receiver.

● Connect equipment to an outlet on a circuit different from that to which the receiver is located.

● Consult your dealer or an experienced radio/TV technician.

Note Any changes or modifications to the printer that are not expressly approved by Hewlett-Packard could

void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

68 Appendix A Printer specifications ENWW

Environmental Product Stewardship Program

Protecting the environment

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize the impact on our environment.

Ozone production

This product generates no appreciable ozone gas (O

Energy consumption

Energy usage drops significantly while in PowerSave mode, which saves money without affecting the high performance of this product. This product qualifies for E

NERGY STAR

, which is a

voluntary program to encourage the development of energy-efficient office products.

NERGY STAR

As an E E

NERGY STAR

http://www.energystar.gov/

is a U.S. registered mark of the United States Environmental Protection Agency.

NERGY STAR

Guidelines for energy efficiency. For more information, see

partner, Hewlett-Packard Company has determined that this product meets

Toner consumption

EconoMode uses significantly less toner, which might extend the life of the print cartridge.

Media use

This product’s N-up printing (multiple pages printed on one page) feature can reduce media usage and the resulting demands on natural resources.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life.

HP LaserJet printing supplies

In many countries/regions, this product’s printing supplies (such as print cartridge, drum, and fuser) can be returned to Hewlett-Packard through the HP Printing Supplies Environmental Program. This easy-to-use, free take-back program is available in over 25 countries/regions. Multi-lingual program information and instructions are included in every new HP Print Cartridge and Consumables box.

ENWW Environmental Product Stewardship Program 69

HP Printing Supplies Environmental Program

Since 1990, the HP Printing Supplies Environmental Program has collected more than 48 million used print cartridges that otherwise might have been discarded in the world’s landfills. The HP LaserJet print cartridges go to a collection center and are shipped in bulk to our resource and recovery partners who disassemble the print cartridge. Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products.

U.S. returns

For a more environmentally responsible return of used print cartridges and consumables, Hewlett-Packard encourages you to use bulk returns. Simply bundle two or more print cartridges together and use the single, prepaid, pre-addressed UPS label that is supplied in the package. For more information in the U.S., call 1-800-340-2445 or visit the HP LaserJet Supplies Web site at

http://www.hp.com/sbso/product/supplies/whybuy_recyc.html

Non-U.S. recycling returns

Non-U.S. customers should call the local HP Sales and Service Office or visit the following Web site fo r more information rega rdin g a v a ila bili ty of the HP Printi ng Su ppl ies En vir onmen ta l Prog r am.

http://www.hp.com/sbso/product/supplies/whybuy_recyc.html

Media

This printer is suited for the use of recycled media when the media meets the guidelines in the Guideline for Paper and Other Print Media. See Accessories and ordering information information. This product is suitable for the use of recycled media according to DIN 19 309.

Material Safety Data Sheet

You can obtain Material Safety Data Sheets (MSDS) by contacting the HP LaserJet Supplies Web site at http://www.hp.com/go/msds

for or deri ng

70 Appendix A Printer specifications ENWW

Regulatory statements

Declaration of Conformity

according to ISO/IEC Guide 22 and EN 45014

Manufacturer’s Name: Hewlett -Packard Company Manufacturer’s Address: 11311 Chinden Boulevard

declares that the product Product Name: HP LaserJet 1005 Series Printer Model Num ber: Q2676A Product Options: ALL conforms to the followi ng Product Specifications:

Safety: IEC 60950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4+A11

EMC: CISPR 22:1997 / EN 55022:1998 Class B

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-Marking accordingly.

1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.

2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the f ollowing two conditi ons: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

For Regulatory Topics ONLY, conta c t :

European Contact: Your Local Hewlett-Packard Sales and Service Office or

USA Contact: Product Regulations Manager, Hewlett-Packard Company,

Boise, Idaho 83714-1021, USA

GB4943-1995 IEC 60825-1:1993 +A1/ EN 60825-1:1994+A11 Class 1 Laser/LED Product

EN 61000-3-2:1995 EN 61000-3-3:1995 EN 55024:1998 FCC Title 47 CFR, Part 15 Class B

Boise, Ida h o U S A

January 1, 2003

Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe, Herrenberger Straße 110-140, D-71034 Böblingen (FAX: +49-7031-14-3143)

PO Box 15, Mail Stop 160, Boise, Idaho 83707-0015 (Phone: 208-396-6000)

/ ICES-002, Issue 2 / GB9254-88

Laser safety statement

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.

Since radiation emitted inside the printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.

WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user

guide could result in exposure to hazardous radiation.

ENWW Regulatory statements 71

Laser statement for Finland

LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT

HP LaserJet 1005 -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.

Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1993) mukaisesti.

VAROITUS!

Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.

VARNING!

Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.

HUOLTO

HP LaserJet 1005 -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.

VARO!

Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.

VARNING!

Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.

Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:

Aallonpituus 770-795 nm Teho 5 mW Luokan 3B laser

72 Appendix A Printer specifications ENWW

Media specifications

This chapter provides information on the following topics:

● Printer media specifications

● Supported media sizes (printer)

● Guidelines for using media

ENWW 73

Printer media specifications

HP LaserJet printers produce excellent print quality. The printer accepts a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, vellum, and custom-sized media. Properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality.

The printer can use a variety of paper and other print media in accordance with the guidelines in this user guide. Media that does not meet these guidelines might cause the following problems:

● Poor print quality

● Increased media jams

● Premature wear on the printer, requiring repair

For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot recommend the use of other brands. Because they are not HP products, Hewlett-Packard cannot influence or control their quality.

It is possible for media to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control.

Before you purchase a large quantity of media, make sure that it meets the requirements specified in this user guide and in Guidelines for Paper and Other Print Media. (See Access or i es and

ordering inf ormat ion f or more inf ormation about ordering the guidelines.) Always test media before

you purchase a large quantity.

CAUTION Using medi a t hat do e s no t m e et Hewlett- Packard’s sp e cif i ca t io n s m i gh t c au se pr oblems for the pri nt er,

requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.

Supported me dia sizes (printer)

The following are the supported media sizes:

● Minimum: 76 x 127 mm (3 x 5 in.)

● Maximum: 216 x 356 mm (8.5 x 14 in.)

74 Appendix B Media specifications ENWW

Guidelines for using media

Paper

For best results, use conventional 20 lb (75 g/m2) paper. Make sure that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.

If you are unsure about what type of paper you are loading (such as bond or recycled), check the label on the package of paper.

Some paper causes print quality problems, jamming, or damage to the printer.

Paper usage

Symptom Problem with paper Solution

Poor print quality or toner adhesion. Problems with feeding.

Dropouts, jamming, or curling. Stored improperly. Store paper flat in its

Increased gray background shading.

Excessive curling. Problems with feeding.

Jamming or damage to the printer. Cutouts or perforations. Do not use paper with cutouts or

Problems with feeding. Ragged edges. Use good quality paper.

Too moist, too rough, too smooth, or embossed. Faulty pap er lot.

Might be too heavy. Use a lighter weight paper.

Too moist, wrong grain directi on, or short-grain construction.

Try another kind of pap er: between 100-250 Sheffield and 4 to 6% moisture content.

moisture-proof wrapping.

Use long-grain paper. Print using the straight-through output path.

perforations.

Note Do not use letterhead that is printed with low-temperature inks, such as those used in some types of

thermography. Do not use raised letterhead. The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or

preprinted forms use inks that are compatible with the printer temperature (200° C or 392° F for

0.1 second).

ENWW Guidelines for using media 75

Labels

When selecting labels, consider the quality of the following components:

● Adhesives: The adhesive material should be stable at 200° C (392° F), the printer’s

maximum temperature.

● Arrangement: Only use labels that do not have exposed backing between them. Labels can

peel off of sheets that have spaces between the labels, causing serious jams.

● Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 in.) of curl in any

direction.

● Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.

Transparencies

Transparencies must be able to withstand 200° C (392° F), the printer’s maximum temperature.

Envelopes

Envelope construction

Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends on the quality of the envelopes. When selecting envelopes, consider the following components:

● Weight: The weight of the envelope paper should not exceed 28 lb (105 g/m

might result.

● Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in.) curl

and should not contain air. Envelopes that trap air may cause problems.

● Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged.

● Sizes: From 90 x 160 mm (3.5 x 6.3 in.) to 178 x 254 mm (7 x 10 in.).

), or jamming

Envelopes with double-side seams

An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Make sure that the seam extends all the way to the corner of the envelope as shown in the following illustration:

Acceptable

Unacceptable

76 Appendix B Media specifications ENWW

Envelopes with adhesive strips or flaps

Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer: 200° C (392° F). The extra flaps and strips might cause wrinkling, creasing, or jams.

Envelope storage

Proper storage of envelopes contributes to good print quality . You should store envelopes flat. If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.

Card stock and heavy media

You can print many types of card stock from the paper input tray, including index cards and postcards. Some card stock performs better than others because its construction is better suited for feeding through a laser printer.

For optimum printer performance, do not use media that is heavier than 42 lb (157 g/m Media that is too heavy might cause misfeeds, stacking problems, media jams, poor toner fusing, poor print quality, or excessive mechanical wear.

Note You might be able to print on heavier media if you do not fill the paper input tray to capacity and if you

use media with a smoothness rating of 100-180 Sheffield.

Card stock construction

● Smoothness: 36 to 42 lb (135 to 157 g/m

100-180 Sheffield. 16 to 36 lb (60 to 135 g/m 100-250 Sheffield.

● Construction: Card stock should lie flat with less than 5 mm (0.2 in.) of curl.

● Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.

● Sizes: Only use card stock within the following size ranges:

• Minimum: 76 x 127 mm (3 x 5 in.)

• Maximum: 216 x 356 mm (8.5 x 14.0 in.)

) card stock should have a smoothness rating of

Card stock guidelines

● If the card stock curls or jams, print using the straight-through output path.

● Set margins at least 2 mm (0.08 in.) away from the edges.

ENWW Guidelines for using media 77

78 Appendix B Media specifications ENWW

Warranty and licensing

This chapter provides information on the following topics:

● Hewlett-Packard software license agreement

● Hewlett-Packard limited warranty statement

● Limited warranty for print cartridge life

ENWW 79

Hewlett-Packard software license agreement

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS.

HP SOFTWARE LICENSE TERMS The following License Terms govern your use of the accompanying Software unless you have a

separate signed agreement with Hewlett-Packard. License Grant

means storing, loading, installing, executing, or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. If the Software is licensed for “concurrent use,” you may not allow more than the maximum number of authorized users to Use the Software concurrently.

Ownership suppliers. Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the Software. Hewlett-Packard’s third-party suppliers may protect their rights in the event of any violation of these License Terms.

Copies and Adaptations purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any public network.

No Disassembly or Decryption prior written consent is obtained. In some jurisdictions, HP’s consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software.

Transfer transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer.

Termination License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations, and merged portions in any form.

. Hewlett-Packard grants you a license to use one copy of the Software. “Use”

. The Software is owned and copyrighted by Hewlett-Packard or its third-party

. You may only make copies or adaptations of the Software for archival

. You may not disassemble or decompile the Software unless HP’s

. Your license will automatically terminate upon any transfer of the Software. Upon

. HP may terminate your license upon notice for failure to comply with any of these

Export Requirements violation of any applicable laws or regulations.

U.S. Government Restricted Rights been developed entirely at private expense. They are delivered and licensed as “commercial computer software” as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May

1991), or DFARS 252.227-7014 (Jun 1995), as a “commercial item” as defined in FAR 2.101(a) (Jun 1987), or as “Restricted computer software” as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable DFARs or FAR clause or the HP standard software agreement for the product involved.

80 Appendix C Warranty and licensing ENWW

. You may not export or re-export the Software or any copy or adaptation in

. The Software and any accompanying documentation have

Hewlett-Packard limited warranty statement

DURATION OF WARRANTY: One year from date of purchase.

The warranty for the HP LaserJet 1005 Series Printer varies depending on the date and country/region of purchase.

For products that require service under the warranty, customers should call the customer support center in their country/region. See Hewlett-Packard Support will choose one of the following methods to fulfill the warranty:

● Repair the product.

● Provide customer-replaceable parts for the customer to repair the unit.

● Replace the product with a remanufactured unit.

● Replace the product with a new or remanufactured product of equal or greater functionality.

● Refund the purchase price.

● Require that the customer return the unit to an authorized service provider.

1. HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies, will be free from defects in materials and workmanship after the date of purchase, for the period specified above. The customer is responsible for maintaining proof of date of purchase. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Any replacement products may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

for more information. Hewlett-packard

2. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.

3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

4. HP products may contain remanufactured parts equivalent to a new in performance or may have been subject to incidental use.

5. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (d) improper site preparation or maintenance.

6. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OR MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.

ENWW Hewlett-Packard limited warranty statement 81

7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE I N A DDI TION TO THE MANDATORY S TATUTOR Y RI GHTS APP LIC ABL E TO THE SALE OF THIS PRODUCT TO YOU.

82 Appendix C Warranty and licensing ENWW

Limited warranty for print cartridge life

Note The following warranty applies to the print cartridge that came with this printer.

HP print cartridges are warranted to be free from defects in materials and workmanship until the HP toner is depleted. The warranty covers any defects or malfunctions in a new HP print cartridge.

How long does the coverage last?

The coverage lasts until the HP toner is depleted, at which time the warranty expires.

How do I know when the HP toner is running out?

The HP toner is depleted when faded or light type appears on the printed page.

What will Hewlett-Packard do?

Hewlett-Packard will, at its option, either replace products that prove to be defective or refund the purchase price. If possible, please attach a printout sample illustrating what the defective print cartridge is printing.

What does this warranty not cover?

The warranty does not cover print cartridges that have been refilled or are emptied, abused, misused, or tampered with in any way.

How do I return the faulty print cartridge?

In the event that the print cartridge proves to be defective, complete the Service Information Form and attach a print sample illustrating the defect. Return the form and print cartridge to the place of purchase, where the print cartridge will be replaced.

How does State, Province, or Country/Region Law apply?

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state, province to province, or country/region to country/region. This limited warranty is the sole warranty on the HP print cartridge and supersedes any other warranty relating to this product.

IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

ENWW Limited warranty for print cartridge life 83

84 Appendix C Warranty and licensing ENWW

Accessories and ordering

information

You can increase the printer’s capabilities with optional accessories and supplies. Use accessories and supplies specifically designed for the HP LaserJet 1005 Series Printer to ensure optimum performance.

Ordering information

Item Description or use Order number

Printing supplies HP Multipurpose paper HP brand paper for a variety of uses

(1 box of 10 reams, 500 sheets each). To order a sample, in the U.S., call 1-800-471-4701.

HP LaserJet paper Premium HP brand paper for use with

HP LaserJet printers (1 box of 10 reams, 500 sheets each). To order a sample, in the U.S., call 1-800-471-4701.

HPM1120

HPJ1124

HP LaserJet transparency film

Print cartridges UltraPrecise print

cartridges

Supplementary documentation

Guidelines for Paper and Other Print Media

HP brand transparency film for use with HP LaserJet monochrome printers.

Replacement print c artridges for the HP LaserJet 1005 Series Printer.

2,500 page cartridge C7115A

A guide to using paper and other print media with HP LaserJet printers.

92296T (letter) 92296U (A4)

5963-7863

ENWW 85

Ordering information (continued)

Item Description or use Order number

Replacement parts Media pickup roller Used to pick the media from the paper

input tray and advance it through the printer.

Paper input tray Used to hold media for the printer. RG0-1013-000CN

Paper input tray cover Used to cover the media in the paper

input tray.

Separation pad for the printer

Used to keep multiple she ets from feeding through the printer path.

RF0-1008CN

RG0-1014-000CN

RF0-1007CN

86 Appendix D Accessories and ordering information ENWW

Installing shared printers

Windows sharing allows other network users to print to the HP LaserJet 1005 Series Printer. To enable Windows sharing, see the operating system’s documentation. Once the printer is shared, you must install the printer drivers on all of the computers that will print to the printer.

Note You can perform the following procedure on Windows 9x, 2000, Millennium, XP, or NT 4.0. You might

need the HP LaserJet 1005 Series Printer software CD-ROM to complete this procedure.

To install the printer drivers on a network computer, perform the following steps:

1 In the Windows system tray, click Start, select Settings, and click Printers. 2 Double-click the Add Printer icon. 3 In the Add Printer Wizard, click Next. 4 Follow the instructions on the screen. 5 When asked if the printer is a local or network printer, select Network Printer. 6 To find the printer, click Browse, find the HP LaserJet 1005 Series Printer on the network, and

click OK.

7 When prompted, print a test page to ensure that the printer driver is installed properly .

ENWW 87

88 Appendix E Installing shared printers

ENWW

Index

Accessories

ordering information 85 Acoustics 66 America Online

accessing support services 63

Canceling print jobs 32 Card stock

guidelines for using 77

printing 27 Cleaning

media path 50

pickup roller 55

printer 48 Clearing media jams 51 Components, printer 16 CompuServe

accessing support services 63 Custom-sized media

printing 27

Declaration of Conformity 71 Default settings

print quality 32

printer properties (dr iver) 30

EconoMode 32 Electrical specifications 66 E

NERGY STAR rating 69

Envelopes

guidelines for using 76

printing 25 Environmental Product Stewardship Program 69 Environmental specifications 66 Error messages

on screen 41

status light patterns 39 European Customer Support Center 62 Extended warranty 60

FCC compliance 68 Finland, laser statement 72

Hardware

extended warranty 60

setting up 7

warranty 60 Heavy media

guidelines for using 77 Help, online 30 HP Printing Supplies Environmental Program 70 HP SupportPack 60, 63

Image defects

creases 47 curled media 47 dropouts 45 faded print 45 gray background 45 improperly formed characters 46 light print 45 loose toner 46 page skew 46 toner scatter outline 47 toner smear 46 toner specks 45 vertical lines 45 vertical repetitive defects 46 wavy text 47 wrinkles 47

Installing

shared printers 87 software 7

Jams

clearing 51

Labels

guidelines for using 76

printing 24 Laser safety statement 71 Laser statement for Finland 72 Letterhead

printing 26 License agreement, software 80 Limited warranty statement 81

Material safety data sheet 70 Media

card stock, printing 27

choosing 22

custom-sized, printing 27

envelopes, printing 25

guidelines for using 75

labels, printing 24

letterhead, printing 26

loading 23

optimizing print quality 22

preprinted forms, printing 26

specifications 73

supported sizes and types 22

transparencies, printing 24 Media guides 18 Media handling problems 42 Media jams

clearing 51 Media path

cleaning 50

ENWW Index 89

Multiple pages per sheet

printing 31

N-up printing 31

Online help

printer properties (dr iver) 30 Online support services 62 Ordering information 85 Output paths 18

Paper

choosing 22

guidelines for using 75

loading 23

optimizing print quality 22

specifications 73

supported sizes and types 22 Paper handling problems 42 Paper input tray 17 Part numbers 85 Physical specifications 66 Pickup roller

changing 53

cleaning 55 Port availability 67 Power

turning off 20

voltage conversions 20 Preprinted forms

printing 26 Print cartridge

changing 36

life expectancy 34

limited warranty statement 83

non-HP print cartridges 34

recycling 34

storing 34 Print cartridge area

cleaning 49 Print cartridge door 19 Print quality

optimizing 22

settings 32

troubleshooting 45 Printed page problems 43 Printer

capacities and ratings 67

cleaning 48

components 16

hardware set up 7

loading media 23

media guides 18

output paths 18

paper input tray 17

print cartridge door 19

software in stallatio n 7

specifications 66

status light patterns 39

status lights 17

troubleshooting 37

turning power off 20

voltage conversions 20 Printer drivers

obtaining 63

Printer properties (driver)

accessing 30 multiple pages per sheet 31 N-up printing 31 online help 30 print quality settings 32 watermarks 31

Printers, shared

installing 87

Printing

card stock 27 custom-sized media 27 envelopes 25 labels 24 letterhead 26 preprinted forms 26 transparencies 24

Printing tasks

canceling print jobs 32 multiple pages per sheet 31 N-up printing 31 watermarks 31

Recycling print cartridges 34 Regulatory statements 71

Sales office locations 64 Saving toner 32 Screen messages 41 Separation pad

changing 56

Service

availability 60 extended warranty 60 guidelines for repacking printer 60 hardware 60 information form 61 office locations 64

Settings

print quality 32 printer properties (driver) 30

Shared printers

installing 87

Software

installing 7 license agreement 80 troubleshooting 44

Software utilities

obtaining 63

Specifications

media 73

printer 66 Status light patterns 39 Status lights 17 Supplies

ordering information 85 Support

America Online 63

availability 60

CompuServe 63

European Customer Support Center 62

HP SupportPack 60, 63

obtaining printer drivers 63

online services 62

Web 62

90 Index ENWW

Toner

EconoMode 32 redistributing 35

Transparencies

guidelines for using 76 printing 24

Troubleshooting

error messages on screen 41 finding solutions 38 image defects 45 media handling 42 media jams 51 print quality 45 printed page problems 43 printer 37 software 44 status light patterns 39

Utilities

obtaining 63

Voltage conversions 20

Warranty

extended 60 hardware service 60 limited 81

print cartridge 83 Watermarks 31 Web

accessing support services 62

ENWW Index 91

92 Index ENWW

www.hp.com

*Q2676-90906* *Q2676-90906*

Q2676-90906

HP 1005 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Content

Getting started

Review the package contents

Prepare the location

Regulate the environment

Install the printer software

Open the print car tridge door

Remove the left cover

Connect the printer cable

Prepare the print cartridge

Install the print cartridge

Load the paper input tr ay

Connect the power cord

Troubleshooting the printer

Installation is complete

Getting to know the printer

Identifying the printer’s components

Status lights

Printer paper input tray

Printer media guides

Printer output paths

Print cartridge door

Turning the power off

Understanding voltage conversions

Media

Choosing paper and other med ia

Optimizing print quality for media types

Loading media into the paper input tray

Specific types of media

Printing transparencies and labels

Printing envelopes

Printing letterhead and preprinted forms

Printing custom-sized media and card stock

Printing tasks

Accessing the printer properties (driver) and help

Printer properties (driver)

Printer properties online help

Printing watermarks

Canceling a print job

Understanding print quality settings

Using EconoMode (Save Toner)

Managing the print cartridge

Using HP print cartridges

HP policy on non-HP print cartridges

Storing print cartridges

Print cartridge life expectancy

Recycling print cartridges

Saving toner

Redistributing toner

Changing the print cartridge

Troubleshooting the printer

Finding the solution

Pages did not print

Pages printed, but there was a problem

Software is installed, but pages did not print

Status light patterns

Error messages on the screen

Media handling problems

Printed page is different than what appeared on screen

Printer software problems

Improving print quality

Cleaning the printer

Cleaning the printer media path

Clearing printer media jams

Changing the pickup roller

Cleaning the pickup roller

Changing the printer separation pad

Service and support

Availability

Hardware service

Extended warranty

Guidelines for repacking the printer

Service information form

Hewlett-Packard Support

European Customer Support Center

Online services