HP 1000W User Guide

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hp LaserJet 1000

use

HP LaserJet 1000 Series Printer

User Guide

A user of the Hewlett-Packard printer associated with this user guide is granted a license to: a) print hard copies of this user guide for PERSONAL, INTERNAL or COMPANY use subject to the restriction not to sell, re-sell or otherwise distribute the hard copies; and b) place an electronic copy of this user guide on a network server, provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the Hewlett-Packard printer associated with this user guide.

The information contained in this document is subject to change without notice.

Publication number: Q1342-online Edition 3, 4/2009

Trademark Credits

Microsoft®, MS Windows, Windows®, and MS-DOS

are U.S. registered trademarks of

Microsoft Corporation. E

NERGY STAR

is a U.S. registered mark of the United States Environmental Protection Agency.

Netscape is a U.S. trademark of Netscape Communications Corporation.

Zenographics is a U.S. trademark of Zenographics, Incorporated.

All other products mentioned herein may be trademarks of their respective companies.

Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.

Content

1 Getting started

Review the package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Prepare the location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Regulate the environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Install the printer software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Prepare the toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Install the toner cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Load the input tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connect the USB cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Connect the power cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Troubleshooting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Installation is complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2 Getting to know the printer

Identifying the printer’s components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Printer input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Printer media guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Printer output paths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Toner door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Turning the power off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Understanding voltage conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3 Media

Choosing paper and other media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Optimizing print quality for media types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Loading media into the input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Specific types of media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Printing transparencies and labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Printing envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Printing letterhead and preprinted forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Printing custom-sized media and card stock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4 Printing tasks

Accessing the printer properties (driver) and help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Printer properties (driver) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Printer properties online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Printing watermarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Printing multiple pages on a single sheet of media (N-up printing) . . . . . . . . . . . . . . . . . . . . 30

Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Understanding print quality settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using EconoMode (Save Toner) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

ENWW Content 3

5 Managing the toner cartridge

Using HP toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

HP policy on non-HP toner cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Storing toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Toner cartridge life expectancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Recycling toner cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Saving toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Redistributing toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Changing the toner cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

6 Troubleshooting the printer

Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Pages did not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Pages printed, but there was a problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Software is installed, but pages did not print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Status light patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Error messages on the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Media handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Printed page is different than what appeared on screen. . . . . . . . . . . . . . . . . . . . . . . . . 43

Printer software problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Improving print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Cleaning the printer media path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Clearing printer media jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Changing the pickup roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Cleaning the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Changing the printer separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Printing an engine test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

7 Service and support

Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Hardware service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Extended warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Guidelines for repacking the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Hewlett-Packard Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Customer Support and product repair assistance (U.S. and Canada) . . . . . . . . . . . . . . 62

European Customer Support Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

In-country/region support numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Online services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Obtaining software utilities and electronic information . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Hewlett-Packard direct ordering for accessories or supplies . . . . . . . . . . . . . . . . . . . . . 67

Hewlett-Packard Support Assistant compact disc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Hewlett-Packard service information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

4 Content ENWW

Appendix A Printer specifications

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

FCC compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Environmental Product Stewardship Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Protecting the environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Material safety data sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Regulatory statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Japanese EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Appendix B Media specifications

Printer media specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Supported media sizes (printer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Guidelines for using media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Card stock and heavy media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Appendix C Warranty and licensing

Hewlett-Packard software license agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Limited warranty for toner cartridge life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Appendix D Accessories and ordering information Appendix E Installing shared printers

Installing a shared printer on Windows 98 and Millennium . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Installing a shared printer on Windows 2000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Installing a shared printer on Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Index

ENWW Content 5

6 Content ENWW

Getting started

This chapter provides the following instructions for installing the software and setting up the printer:

● Review the package contents

● Prepare the location

● Regulate the environment

● Install the printer software

● Prepare the toner cartridge

● Install the toner cartridge

● Load the input tray

● Connect the USB cable

● Connect the power cord

● Troubleshooting the print er

● Installation is complete

ENWW 7

Review the package contents

486 mm (19.1 in.)

253 mm (10.0 in.)

Make sure that all of the parts are included.

1 printer 2 toner cartridge (in protective bag) 3 Getting Started Guide 4 software and electronic user guide (on one CD-ROM) 5 power cord 6 input tray 7 USB cable with pod

Prepare the location

Place the printer on a sturdy, level surface. Allow space for ventilation. Allow space behind the printer for output from the straight-through output door.

8 Chapter 1 Getting started ENWW

Regulate the environment

Do not place the printer in direct sunlight. Make sure that the environment is free from abrupt temperature or humidity changes.

● Temperature – 50° to 91° F (10° to 32.5° C)

● Relative humidity – 20% to 80%

Install the printer software

To install the printer software from the CD 1 Select Install from the autorun screen. If autorun does not occur, in the Windows system

tray, click Start, click Run, type x:\setup (where x is the letter of your CD-ROM drive),

and click OK. 2 Follow the instructions on the screen.

ENWW Regulate the environment 9

Prepare the toner cartridge

343

Remove the toner cartridge from the plastic bag. To remove the mylar tape, break the tab on the left and pull the tape completely out.

Install the toner cartridge

Insert the toner cartridge into the printer, making sure that the toner cartridge is in position.

Load the input tray

1 Slide the input tray in and down at an angle until it fits securely in the printer. 2 Slide the media guides out and back to accommodate the media. 3 Place the media in the input tray. Slide the media guides until they are flush with the media. 4 Install the input tray cover.

10 Chapter 1 Getting started ENWW

Connect the USB cable

Plug the pod on the USB cable into the printer (A). Plug the USB cable into the PC (B).

Connect the power cord

Plug the power cord into the printer (A). Plug the power cord into the power receptacle (B).

ENWW Connect the USB cable 11

Troubleshooting the printer

If the top status light is on, the printer is ready to print.

If no status lights are on, check the power cord and the USB cable connections.

CAUTION Before you connect the cable to the printer, always unplug the printer. Otherwise, the printer might

be damaged.

Installation is complete

Congratulations! Your HP LaserJet 1000 Series Printer is ready to use. If you had any problems,

see Troubleshooting the printer

http://www.hp.com/support/lj1000

12 Chapter 1 Getting started ENWW

or go to HP’s support Web site at

Getting to know the printer

This chapter provides information on the following topics:

● Identifying the printer’s components

● Turning the power off

● Understanding voltage conversions

ENWW 13

Identifying the printer’s components

1. status lights

2. input tray

3. long media support for the input tray

4. side media guides for the input tray

5. toner door

6. output bin

7. media jam release levers

8. straight-through output door

9. power receptacle

10. port for the USB cable pod

11. engine test button

14 Chapter 2 Getting to know the printer ENWW

Status lights

Ready light (green)

Attention light (amber)

The status lights produce patterns that identify your printer’s status.

● Ready light: Indicates that the printer is ready to print or the printer is processing data.

● Attention light: Indicates that the input tray is empty, the toner door is open, the toner

cartridge is missing, or another type of error occurred.

Note See Status light patterns for a description of the light patterns.

Printer input tray

The enclosed input tray, located in front of the printer, holds up to 250 sheets of 20 lb (75 g/m2) paper, multiple envelopes, or other media.

See Media specifications

for more information about media types.

ENWW Identifying the printer’s components 15

Printer media guides

The input tray has a long media support and side media guides. Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked on the media). When loading media, adjust the media guides to match the width and length of the media that you are using.

Printer output paths

Output bin

The output bin is located on the top of the printer. Printed media is collected here in the correct sequence when the straight-through output door is closed. Use the output bin when printing normal and large, collated documents.

16 Chapter 2 Getting to know the printer ENWW

Straight-through output path

The straight-through output path is useful when you are printing envelopes, transparencies, heavy media, or any media that tends to curl when printed. Printed media exits in reverse order when the straight-through output door is open.

Note Printed media does not stack when you use the straight-through output path. The media drops to the

surface below unless you remove each sheet as it exits the printer.

Toner door

The toner door is located on the front of the printer. You must open the toner door to access the toner cartridge, clear jams, and clean the printer. To open the toner door, firmly grasp the left and right sides and pull the toner door toward you.

Note You will feel some resistance when you open the toner door. Opening the toner door conveniently lifts

the toner cartridge for easy removal.

ENWW Identifying the printer’s components 17

Turning the power off

You must unplug the printer to turn the power off.

WARNING! To ensure your safety when working inside the printer for any reason, unplug the printer.

Understanding voltage conversions

Because of the different specifications, Hewlett-Packard does not offer a voltage conversion or support the voltage conversion of the U.S. version of the HP LaserJet family of printers for foreign use. If you plan on using the equipment outside of the United States, Hewlett-Packard advises you to purchase the products in the country or region where you will use them.

CAUTION Check your printer’s voltage requirement before you plug it in. If you plug a printer that requires 110-127

volts of power into a 220-240 voltage outlet, it will damage the printer.

18 Chapter 2 Getting to know the printer ENWW

Media

This chapter provides information on the following topics:

● Choosing paper and other media

● Optimizing print quality for media types

● Loading media into the input tray

● Printing transparencies and labels

● Printing envelopes

● Printing letterhead and preprinted forms

● Printing custom-sized media and card stock

ENWW 19

Choosing paper and other media

HP LaserJet printers produce excellent print quality documents. You can print on a variety of media, such as paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, and custom-sized media. The following are the supported media sizes:

● Minimum: 76 by 127 mm (3 by 5 in.)

● Maximum: 216 by 356 mm (8.5 by 14 in.)

Properties such as weight, grain, and moisture content are important factors that affect printer performance and quality. To achieve the best possible print quality, only use high-quality media designed fo r laser printers. See Printer media specifications specifications.

Note Always test a sample of the media before you purchase large quantities. Your media supplier should

understand the requirements specified in the Guidelines for Paper and Other Print Media (HP part number 5963-7863). See Printer media specifications for more information.

for detailed paper and media

Optimizing print quality for media types

The temperature of the printer’s engine fuser affects the quality of your printed documents. Different types of media require different engine fuser temperatures to optimize the print quality. You can specify the type of media that you are using to print in the printer driver. This changes the engine fuser to the temperature that is appropriate for that media.

To change the media type in the printer driver 1 Access the printer properties. See Printer properties (driver) 2 Click the Paper tab. 3 Select the media type from the Optimize for drop-down list. 4 Click OK.

Note Printing speeds are automatically reduced when printing special-sized media.

for instructions.

20 Chapter 3 Media ENWW

Loading media into the input tray

The input tray holds up to 250 pages of 20 lb paper or fewer pages of heavier media (25 mm or less stack). Load media with the top forward and the side to be printed facing up. To prevent jams and skewing, always adjust the side media guides and long media support.

CAUTION If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur. See Printer

media specifications for more information.

Note When you add new media, make sure that you remove all of the media from the input tray and straighten

the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams.

Specific types of media

● Transparencies and labels: Load transparencies and labels with the top forward and the

side to be printed facing up. See Printing transparencies and labels

● Envelopes: Load envelopes with the narrow, stamp side forward and the side to be printed

facing up. See Printing envelopes

● Letterhead and preprinted forms: Load letterhead and preprinted forms with the top forward

for more information.

and the side to be printed facing up. See Prin ting letter he ad and pr eprinted forms

information.

● Custom-sized media and card stock: Load custom-sized media and card stock with the

narrow side forward and the side to be printed facing up. See Printing custom-sized media

and card stock for more information.

for more information.

for more

ENWW Loading media into the input tray 21

Printing transparencies and labels

Only use transparencies and labels that are recommended for laser printers, such as HP transparency film and HP LaserJet labels. See Printer media specifications information.

CAUTION Inspect the media to make sure that it is not wrinkled or curled and that it does not have any torn edges

or missing labels.

CAUTION Do not use labels that have exposed backing. Labels can peel off of sheets that have spaces between

the labels, causing serious jams.

To print transparencies or labels

1 Open the straight-through output door. 2 Load the media in the input tray. Make sure that the top of the media is forward and the side to

be printed (rough side) is facing up. 3 Adjust the media guides.

for more

4 Access the printer properties. See Printer properties (driver)

tab, select Transparency or Labels from the Optimize for drop-down list, and click OK. 5 Print the document. To prevent the media from sticking together, remove the media from the

back of the printer as it prints and place the printed pages on a flat surface.

for instructions. Click the Paper

22 Chapter 3 Media ENWW

Printing envelopes

Only use envelopes that are recommended for laser printers. See Printer

media specifications for more information.

1 To prevent the envelopes from curling as they print, open the

straight-through output door.

2 Before loading the envelopes, slide the media guides outward so that

they are slightly wider than the envelopes.

3 Place the envelopes with the stamp end forward and the side to be

printed facing up.

Note

If the envelopes have a flap on the short edge, feed that edge into the printer first.

4 Adjust the media guides to the length and width of the envelopes.

Access the printer properties. See Printer properties (driver) instructions. Click the Paper tab, select Envelope from the Optimize

for drop-down list, and clic k OK.

5 Replace the input tray cover.

for

ENWW Printing envelopes 23

Printing letterhead and preprinted forms

To print letterhead or preprinted forms

1 Load the media with the top forward and the side to be printed facing up. Adjust the media

guides to fit the width of the media.

2 Access the printer properties. See Printer properties (driver)

Paper tab, select the appropriate media from the Op t im i z e fo r drop-down list, and click OK. 3 Print the document.

Note To print a single-page cover letter on letterhead followed by a multiple-page document, load the standard

media in the input tray. Place a sheet of letterhead on top of the standard media. The printer automatically prints the letterhead first.

for instructions. Click the

24 Chapter 3 Media ENWW

Printing custom-sized media and card stock

The HP LaserJet 1000 Series Printer can print on custom-sized media or card stock between 76 by 127 mm (3 by 5 in.) and 216 by 356 mm (8.5 by 14 in.).

CAUTION Make sure that the media is not stuck together before you load it.

To print on custom-sized media or card stock

1 Open the straight-through output door. 2 Load the medi a with the n arrow sid e forward and the s ide to be p rinted f acing up.

Adjust the media guides to fit the media. 3 Select the correct media size in the printer settings. (Software settings can override printer

properties.) 4 Access the printer properties. See Printer properties (driver)

tab, select the appropriate media from the Optimize for drop-down list, and click OK. 5 Print the document.

for instructions. Click the Paper

ENWW Printing custom-sized media and card stock 25

26 Chapter 3 Media ENWW

Printing tasks

This chapter provides information on the following topics:

● Accessing the printer properties (driver) and help

● Printing watermarks

● Printing multiple pages on a single sheet of media (N-up printing)

● Canceling a print job

● Understanding print quality settings

● Using EconoMode (Save Toner)

ENWW 27

Accessing the printer properties (driver) and help

This section provides information on the following topics:

● Printer properties (driver)

● Printer properties online help

Printer properties (driver)

Printer properties control the printer. You can change the default settings, such as media size and type, printing multiple pages on a single sheet of media (N-up printing), resolution, and watermarks. You can access the printer properties in the following ways:

● Through the software application that you are using to print. This only changes the settings

for the current software application.

● Through the Windows

print jobs.

Note Because many software applications use a different method of accessing the printer properties,

the following section describes the most common methods used in Windows 98, 2000, Millennium, and Windows XP.

To only change the settings for the current software application

operating system. This changes the default settings for all future

Note Although the steps can vary between software applications, this is the most common method.

1 From the File menu in the software application, click Print. 2 On the Print dialog, click Properties. 3 Change the settings, and click OK.

To change the default settings for all future print jobs in Windows 98, 2000, and Millennium

1 In the Windows system tray, click Start, select Settings, and click Printers. 2 Right-click the HP LaserJet 1000 printer icon. 3 Click Properties. 4 Change the settings, and click OK.

Note In Windows 2000, many of these features are available from the Print in g Pref ere nces menu.

To change the default settings for all future print jobs in Windows XP

1 In the Windows system tray, click Start, and click Control Panel. 2 Double-click Printers and Other Hardware. 3 Click Printers and Faxes. 4 Right-click the HP LaserJet 1000 printer icon. 5 Click Properties. 6 Change the settings, and click OK.

28 Chapter 4 Printing tasks ENWW

Printer properties online help

The printer properties (driver) online help includes specific information about the functions in the printer properties. This online help guides you through the process of changing your printer’s default settings.

To access the printer properties help system, open the printer driver, click the Printer Properties tab, and click Help.

ENWW Accessing the printer properties (driver) and help 29

Printing watermarks

You can use the watermark option to print text “underneath” (in the background) the text of an existing document. For example, you might want to have large gray letters reading Draft or Confidential printed diagonally across the first page or all of the pages of a document.

To access the watermark feature

1 From your software application, access the printer properties. See Printer properties (driver)

for instructions. 2 Click the Effects tab, and specify the type of watermark that you want to print on your

document.

3 Click OK.

Printing multiple pages on a single sheet of media (N-up printing)

You can select the number of pages that you want to print on a single sheet of media. If you choose to print more than one page per sheet, the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed. You can specify up to 9 pages per sheet of media.

To access the multiple pages per sheet feature

1 From your software application, access the printer properties. See Printer properties (driver)

for instructions.

2 Click the Finishing tab. 3 Specify the number of pages per sheet in the Pages per Sheet box. 4 To print borders around each page, select Print Page Border s. 5 To specify the order that you want the pages printed on the page, select the appropriate

option from the Page Order drop-down list. 6 Click OK.

30 Chapter 4 Printing tasks ENWW

Canceling a print job

You can cancel a print job from a software application or a print queue. To stop the printer immediately, remove the remaining media from the printer. After the printer

stops, use one of the following options:

● Software application: Typically, a dialog box appears briefly on your screen, allowing you to

cancel the print job.

● Windows print queue: If a print job is waiting in a print queue (computer memory) or print

spooler, you can delete the job from the Printer screen. If the status lights continue to blink after you cancel a print job, the computer is still sending the

job to the printer. Either delete the job from the print queue or wait until the compu ter finishe s sending data. The printer will return to the Ready state.

Understanding print quality settings

Print quality settings affect how light or dark the print is on the page and the style that the graphics are printed. You can also use the print quality settings to optimize the print quality for a specific media type. See Optimizing print quality for media types

You can change the settings in the printer properties to accommodate the types of jobs you are printing. The following are the print quality options:

for more information.

● Best Quality: This option prints at 600 dpi and provides the best print quality. This is the

default setting.

● 300 dpi: This option prints at a slightly reduced resolution so that the job can print faster.

● Custom: You can use this option to specify your own custom print quality settings.

● EconoMode (Save Toner): This option prints using less toner. This option is useful when you

are printing drafts.

To change the print quality settings

1 Access the printer properties. See Printer properties (driver) for instructions. 2 Click the Finishing tab. 3 Select the Print Quality option. 4 To view and change the output and graphic settings for the option that you selected, click

Details.

Using EconoMode (Save Toner)

EconoMode is an excellent way to extend the life of your toner cartridge. EconoMode uses substantially less toner than normal printing. The printed image is much lighter, but it is adequate for printing drafts or proofs.

To enable EconoMode, access the printer properties. See Printer properties (driver) instructions. Click the Finishing tab, select EconoMode (Save Toner), and click OK.

ENWW Canceling a print job 31

for

32 Chapter 4 Printing tasks ENWW

Managing the toner cartridge

This chapter provides information on the following topics:

● Using HP toner cartridges

● Storing toner cartridges

● Toner cartridge life expectancy

● Recycling toner cartridges

● Saving toner

● Redistributing toner

● Changing the toner cartridge

ENWW 33

Using HP toner cartridges

HP policy on non-HP toner cartridges

Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new, refilled, or remanufactured. Since they are not HP products, Hewlett-Packard cannot influence their design or control their quality. Service or repair that is required as a result of using non-HP toner cartridges will not be covered under the printer warranty.

Note The warranty does not apply to defects resulting from software, interfacing, or parts not supplied by

Hewlett-Packard.

Storing toner cartridges

Do not remove the toner cartridge from its package until you are ready to use it. The shelf life of a toner cartridge in an unopened package is approximately 2.5 years. The shelf life of a toner cartridge in an opened package is approximately 6 months.

CAUTION To prevent damage to the toner cartridge, do not expose it to light.

Toner cartridge life expectancy

The life of the toner cartridge depends on the amount of toner that your print jobs require. When printing text at 5% coverage, the standard toner cartridge (C7115A) lasts an average of 2,500 pages. This assumes that you set the print density to 3 and disable EconoMode. (These are the default settings.)

Recycling toner cartridges

To reduce landfill waste, Hewlett-Packard has adopted a recycling program for empty toner cartridges. A postage-paid shipping label is inside the new HP LaserJet toner cartridge box. Since 1990, the HP Printing Supplies Environmental Program has collected more than 25 million used HP LaserJet toner cartridges that otherwise might have been discarded in the world’s landfills. To join this recycling effort, follow the instructions provided in the new toner cartridge box.

To install a new HP toner cartridge, see Changing the toner cartridge included in the toner cartridge box. See the recycling information on the toner cartridge box and the HP Printing Supplies Environmental Program

Saving toner

or follow the instructions

included in the toner cartridge box.

While in EconoMode, the printer uses less toner on each page. Selecting this option will extend the life of the toner cartridge and reduce your cost per page, but it will reduce print quality. See

Using EconoMode (Save Toner)

34 Chapter 5 Managing the toner cartridge ENWW

for more information.

Redistributing toner

When toner is low, faded or light areas appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner, which means that you might be able to finish the current print job before replacing the toner cartridge.

Note

You will feel some resistance when you open the toner door. Opening the toner door conveniently lifts the toner ca rtri dge for remov al.

1 Open the toner door, and remove the toner cartridge from the printer .

CAUTION

To prevent damage, do not expose the toner cartridge to light. Cover it with a sheet of media.

2 To redistribute the toner, gently shake the toner cartridge from

side to side.

CAUTION

If toner gets on your clothing, wipe the toner off with a dry cloth and wash the clothing in cold water. Hot water will permanently set the toner into

the fabric.

3 Reinsert the toner cartridge into the printer, and close the toner door. If the print is still light, install a new toner cartridge. See Changing the

toner cartridge for instructions.

ENWW Redistributing toner 35

Changing the toner cartridge

Note

You will feel some resistance when you open the toner door. Opening the toner door conveniently lifts the toner cartridge for removal.

1 Open the toner door, and remove the old toner cartridge.

CAUTION

To prevent damage, do not expose the toner cartridge to light. Cover it with a piece of media.

2 Remove the new toner cartridge from the packaging, and gently

See Recycling toner cartri dges the toner cartridge box.

shake it from side to side to distribute the toner evenly inside the cartridge.

or the recycling information inside

3 Bend the tab on the left side of the cartridge to break it loose. 4 Pull the tab until all of the tape is removed from the cartridge. Put the

tab in the toner cartridge box to return for recycling.

5 Insert the toner cartridge in the printer, making sure that the toner

cartridge is in position. Close the toner door.

CAUTION

If toner gets on your clothing, wipe the toner off with a dry cloth and wash the clothing in cold water. Hot water will permanently set the toner into

the fabric.

36 Chapter 5 Managing the toner cartridge ENWW

Troubleshooting the printer

This chapter provides information on the following topics:

● Finding the solution

● Improving print quality

● Cleaning the printer

● Clearing printer media jams

● Changing the pickup roller

● Cleaning the pickup roller

● Changing the printer separation pad

● Printing an engine test page

Note See Hewlett-Packard’s Web site for software and printer driver updates, frequently asked questions,

and additional troubleshooting information. See Online services for the appropriate Web address.

ENWW 37

Finding the solution

You can use this section to find the solution to common printer problems.

Pages did not print

● Status light patterns: What status light pattern is displayed on the printer? See Status light

patterns for more information.

● Error messages on screen: Is there a message on the screen? See Error messages on the

screen for more informa tion.

● Media handling: Is media being pulled into the printer incorrectly? Are there media jams?

See Media handling probl ems

Pages printed, but there was a problem

● The print quality was poor: See Improving print quality for more information.

● The printed pages do not always appear the same as on the screen (print preview):

See Printed page is different than what appeared on screen

● The printer settings were inappropriate for the media: See Media handling problems for

more information.

for more information.

Software is installed, but pages did not print

Is the print driver icon available? Is the printer in Ready mode? Can you select the printer in the Print dialog? See Printer software problems

for more information.

38 Chapter 6 Troubleshooting the printer ENWW

Status light patterns

Symbol for “light off”

Symbol for “light blinking”

Symbol for “light on”

Status light legend

Status light patterns

Status lights Condition of the printer Action

Ready

The printer is ready to print.

Processing

The printer is receiving or process ing data.

Cleaning Mode/Engine test

A cleaning page or engine test page is printing.

Out of memory

The printer is out of memory.

Door open, media out, no toner cartridge, media jam, or media jam levers are down

The printer is in an error state that requires operator intervention or help.

No action is necessary.

Wait for the job to print.

Wait until the cleaning page is finished printing and the printer is in Ready mode. This could take up to 2 minutes. Wait until the engine test page is finished printing and the printer is in Ready mode.

The page you are prin ting m ight be too co mplex for the printer’s memory capacity. Try lowering the resolution. See Understanding print quality

settings for more information.

Check the following:

● The toner door is completely closed.

● Media is loaded. See Loading media into

the input tray for instructions.

● The toner cartridge is correctly installed in

the printer. See Changing the toner

cartridge for instructions.

● There is no media jam. See Clearing printer

media jams for instructions.

● The media jam levers are in the upri ght

position.

Printer initialization

A printer initialization is taking place.

No action is necessary.

ENWW Finding the solution 39

Status light patterns (continued)

Status lights Condition of the printer Action

Fatal error

Both lights are on.

USB cable is not connected or there is no power

Both lights are off.

● Unplug the printer for 5 minutes, and then

plug it back in.

● If the printer still has an error, contact

HP Support. See Service and support

● Make sure that there is power.

● Unplug both ends of the power cord, and

plug them back in.

● Unplug the power cord, disconnect both

ends of the USB cable, rec onnect both ends of the USB ca ble, and plug the power cord back in.

CAUTION

Before you connect the cable to the printer, always unplug the pr inter. Othe rwise, t he printer might be damaged.

40 Chapter 6 Troubleshooting the printer ENWW

Error messages on the screen

Error message Solution

Printer not responding Check the following:

● The Ready light is on.

● The power cord and USB cable are correctly connected.

CAUTION

Before you connect the cable to the printer, always unplug the printer. Otherwise, the printer might be damaged.

Cannot access port (in use by another application)

Illegal operation/General protection fault/Spool 32 error

Try the following:

● Reboot the computer.

● Make sure that you ar e on ly ru nni ng on e so ftw are appl ic ati on at a ti me.

A problem with your computer system resources (memory or hard disk) occurred in Windows. To clear this error, restart your computer.

To help prevent thi s error fro m occurr ing in th e future, u se some o r all of the following recommendations:

● Run fewer applications at the same time. Close applications that you

are not using instead of minimizing them. Programs such as screen savers, virus checkers, status software, fax/answering software, and menu programs use the resources that you might need to print.

● Avoid memory-inte nsive ta sks such a s sendin g a fax or run ning a vi deo

clip while printing.

● Delete all temp (file_name.tmp) files from the Temp subdirectories,

such as C:\Windows\Temp.

● Print at a lower resolution.

ENWW Finding the solution 41

Media handling problems

Problem Solution

Media jam ● See Clearing printer media jams for more information.

● Make sure that you are printing with media that meets specifications.

See Printer media specifications

● Make sure that you are printing with media that is not wrinkled, folded,

or damaged.

● Make sure that the pri nter is cl ean. See Clea ning th e print er medi a path

for more information.

● If you are printing to the straight-through output path, close and open

the door again to make sure that the media jam release levers are closed.

for more information.

Print is skewed (crooked)

● See Page skew for more information.

● Adjust the media guides to the width and length of the media that you

are using and try reprinting. See Printer media guide s

or Loading media

into the input tray for more information.

More than one sheet of media feeds through the printer at one time

● The input tray might be too full. See Loading media into the input tray

for more information.

● Make sure that the media is not wrinkled, folded, or damaged.

● The printer separation pad might be worn. See Changing the printer

separation pad for more information.

Printer does not pull media from the input tray

Printer curled the media

The printed media does not exi t to the correct path

The pickup roller might be dirty or dam ag ed . See C le ani ng th e pi ck up roller or Changing the pickup roller

● See Curl or wave for more information.

● Open the straight-through output door to print straight through.

See Printer output paths

for instructions.

or Media for more information.

Open or close the straight-t hrough outpu t door to reflec t the output pa th that you want to use. See Printer output paths

for more information.

Print job is extremely slow The maximum speed of the printer is 10 pages per minute. Your print job

might be very complex. Try the following:

● Reduce the complexity of your document (for example, reduce the

number of multiple graphics).

● Access the printer properties in the printer driver . See Printer propertie s

(driver) for instructions. Click the Paper tab, select Plain Paper from

the Optimize for drop-down list, and click OK.

Note

This may cause toner to fuse improperly if you are using heavy media.

● Narrow media or heavy media will slow printing. Use normal media.

● Print speed is based on P C processor speed, the amount of m emory,

and the amount of hard disk space available on your PC. Try increasing these components.

42 Chapter 6 Troubleshooting the printer ENWW

Printed page is different than what appeared on screen

Printed page problems

Problem Solution

Garbled, incorrect, or incomplete text The USB cable might be loose or defective. Try the following:

● Try printing a job that you know works.

● If possible, attach the USB cable an d printer to anot her comput er,

and try printing a job that you know works.

● Unplug the power cord, disconnect the USB cable at both ends,

reconnect the USB cable at both ends, and plug the power cord back in.

CAUTION

Before you conn ect th e cab le to the p rinter, always unpl ug th e pr inter. Otherwise, the printer might be damag ed.

The wrong printer dri ver mig ht hav e been s elect ed when th e softw are was installed. M ake s ure that the HP LaserJet 1000 is selected in the printer properties.

There might be a problem with your software application. Try printing from another software application.

Missing graphics or text, or blank pages

● Make sure that your file does not contain blank pages.

● The sealing tape might still be in the toner cartridge. Remove the

toner cartridge, and pull out the seali ng tape . Reins tal l the toner cartridge. See Changing the toner cartridge

● The graphic settings in the printer properties might not be correct

for instructions.

for the type of job that you are printing. Try a different graphic setting in the printer properties. See Printer properties (driver) for more information.

Page format is different than on another printer

If you used an older or different printer driver (printer software) to create the document or the printer properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings. To help eliminate this problem, change the resolution, media size, font settings, and other settings. See Printer properties (driver)

for more information.

Graphics quality The gra phi c s ettings might be unsuitable for you r prin t job. Check the

graphic settings, such as resolution, in the printer properties and adjust them as necessar y. See Printer properties (driver)

for more

information.

ENWW Finding the solution 43

Printer software problems

Problem Solution

A printer driver for the HP LaserJet 1000 printer is no t visible in the Printer folder.

An error message was displayed during the software installation

● Reinstall the printer so ftw ar e. In the Wi ndows system tray, click

Start, select Programs, and select HP LaserJet 1000, and click Uninstall. Unplug the power cord from the printer. Install the printer software from the CD-ROM. Plug the power cord back into the printer.

Note

Close any applic at ions that are running. To cl ose an application that has an icon in the system tray, right-click the icon and select Close or Disable.

● Try plugging the USB cable into a different USB port on the PC.

● If you are trying to print to a shared printer, in the Windows

system tray, click Start, select Settings, and select Printers. Double-click the Add Printer icon. Follow the instructions in the Add Printer Wizard. See In sta lli ng sh ared printe rs

for more

information.

● Reinstall the printer so ftw ar e. In the Wi ndows system tray, click

Note

Close any applic at ions that are running. To cl ose an application that has an icon in the system tray, right-click the icon and select Close or Disable.

● Check the amount of free space on the drive where you are

installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software.

● If necessary, run the D isk Defragme nter, and reinsta ll the printer

software.

The printer is in Ready mode, but nothing prints

● Reinstall the printer so ftw ar e. In the Wi ndows system tray, click

Note

Close any applic at ions that are running. To cl ose an application that has an icon in the system tray, right-click the icon and select Close or Disable.

● Print an engine test page. See Printing an engine test page for

instructions.

44 Chapter 6 Troubleshooting the printer ENWW

Improving print quality

This section provides information about identifying and correcting print defects.

Light print or fade

● The toner supply is low. See Managing the toner cartridge for more information.

● The media might not meet Hewlett-Packard’s media specifications (for example, the media is

too moist or too rough). See Printer medi a specification s

● If the whole page is light, the print density adjustment is too light or EconoMode might be

turned on. Access the printer properties. See Printer properties (driver)

the Configure tab, and adjust the Print Density setting. Click the Finishing tab, and clear the

EconoMode (Save Toner) chec k box. See Saving toner

Toner specks

● The media might not meet Hewlett-Packard’s media specifications (for example, the media is too moist or too rough). See Printer medi a specification s

● The printer might need to be cleaned. See Cleaning the printer or Cleaning the printer media

path for instructions.

for more information.

for instructions. Click

for more information.

Dropouts

● A single sheet of media might be defective. Try reprinting the job.

● The media’s moisture content is uneven or the media has moist spots on its surface.

Try printing with new media. See Printer media specifications

● The media lot is bad. The manufacturing processes can cause some areas to reject toner.

for more information.

Try a different type or brand of media.

● The toner cartridge might be defective. See Managing the toner cartridge for more

information.

Vertical lines

● Make sure that the input tray cover is in place.

● The photosensitive drum inside the toner cartridge has probably been scratched. Install a new

HP tone r cart ri dge . See Changing the toner cartridge

for instructions.

Gray background

● Make sure that the input tray cover is in place.

● Access the printer properties. See Printer properties (driver) for instructions. Click the

Configure tab, and decrease the Print Density setting. This decreases the amount of background shading.

● Change the media to a lighter basis weight. See Printer media specifications for more

information.

● Check the printer’s environment. Very dry (low humidity) conditions can increase the amount

of background shading.

● Install a new HP toner cartridge. See Changing the toner cartridge for instructions.

ENWW Improving print quality 45

Toner smear

● If toner smears appear on the leading edge of the media, the media guides might be dirty.

Wipe the media guides with a dry, lint-free cloth. See Identifying the printer’s components

Cleaning the printer

● Check the media type and quality.

● Try installing a new HP toner cartridge. See Changing the toner cartridge for instructions.

● The fuser temperature might be too low. Access the printer properties. See Printer properties

for more information.

(driver) for instructions. Click the Paper tab, and make sure that you have selected the

appropriate media from the Optimize for drop-down list.

Loose toner

● Clean the inside of the printer. See Cleaning the printer for instructions.

● Check the media type and quality. See Printer media specifications for more information.

● Try installing a new HP toner cartridge. See Changing the toner cartridge for instructions.

● Access the printer properties. See Printer properties (driver) for instructions. Click the Paper

tab, and make sure that you have selected the appropriate media from the Optimize for drop-down list.

● Plug the printer directly into an AC outlet instead of into a power strip.

Vertical repetitive defects

● The toner cartridge might be damaged. If a repetitive mark occurs at the same spot on the page, install a new HP toner cartridge. See Changing the toner cartridge

● The internal parts might have toner on them. See Cleaning the printer for more information.

If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages.

● Access the printer properties. See Printer properties (driver) for instructions. Click the Paper

tab, and make sure that you have selected the appropriate media from the Optimize for drop-down list.

for instructions.

Improperly formed characters

● If characters are improperly formed, producing hollow images, the media stock might be too slick. Try a different media. See Printer media specifications

● If characters are improperly formed, producing a wavy effect, the printer might need service.

for more information.

Print the Windows test page. If the characters are improperly formed, contact an HP-authorized dealer or se rvic e re pres enta tiv e. See Service and support

for more

information.

Page skew

● Make sure that the media is loaded correctly and the media guides are not too tight or too loose against the media stack. See Loading media into the input tray

● The input tray might be too full. See Loading media into the input tray for more information.

● Check the media type and quality. See Printer media specifications for more information.

for more information.

46 Chapter 6 Troubleshooting the printer ENWW

Curl or wave

● Check the media type and quality. Both high temperature and humidity cause media to curl. See Printer media specifications

● The media might have been in the input tray too long. Turn over the stack of media in the tray.

for more information.

Also, try rotating the media 180° in the input tray.

● Open the straight-through output door and try printi ng strai ght throu gh. See Printer output

paths for more information.

● The fuser temperature might be too high. Access the printer properties. See Printer properties

(driver) for instructions. Click the Paper tab, and make sure that you have selected the

appropriate media from the Optimize for drop-down list.

Wrinkles or creases

● Make sure that the media is loaded properly. See Loading media into the input tray for more information.

● Check the media type and quality. See Printer media specifications for more information.

● Open the straight-through output door and try printi ng strai ght throu gh. See Printer output

paths for more information.

● Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.

Toner scatter outline

● Access the printer properties. See Printer properties (driver) for instructions. Click th e

Configure tab, and select On in Transfer Setting.

● If large amounts of toner have scattered around the characters, the media might be resisting

the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type. See Printer media specifications

● Turn over the stack of media in the tray.

● Use media designed for laser printers. See Printer media specifications for more information.

for more information.

ENWW Improving print quality 47

Cleaning the printer

During the printing process, media, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing. To correct and prevent these types of problems, you can clean the toner cartridge area and the printer media path. See the following sections for more information:

● Cleaning the toner cartridge area

● Cleaning the printer media path

48 Chapter 6 Troubleshooting the printer ENWW

Cleaning the toner cartridge area

You do not need to clean the toner cartridge area often. However, cleaning this area can improve the quality of your printed sheets.

1 Unplug the power cord, and wait for the printer to cool. 2 Open the toner door, and remove the toner cartridge.

CAUTION

To prevent damage, do not expose the toner cartridge to light. Cover the toner cartridge if necessary. Also, do not touch the black sponge transfer roller inside the printer. By doing so, you can damage the printer.

3 With a dry, lint-free cloth, wipe any residue from the media path area

and the toner cartridge cavity.

4 Replace the toner cartridge, and close the toner door. 5 Plug the power cord back into the printer.

ENWW Cleaning the printer 49

Cleaning the printer media path

If you are experiencing toner specks or dots on the printouts, you can use the HP LaserJet

cleaning utility to remove excess media and toner particles that can accumulate on the fuser assembly and rollers. Cleaning the media path might extend the life of the printer.

Note For best results use a sheet of transparency. If you do not have any transparencies, you can use copier

grade media (18 to 24 lb. or 70 to 90 g/m2) with a smooth surface.

1 Make sure that the printer is idle and the Ready light is on. 2 Load the media in the input tray. 3 Access the printer properties. See Printer properties (driver)

Configure tab, and click Start in Cleaning Page.

The cleaning process takes approximately 2 minutes.

for instructions. Click the

50 Chapter 6 Troubleshooting the printer ENWW

Clearing printer media jams

Occasionally, media becomes jammed during a print job. Some of the causes include the following:

● The input tray is loaded improperly or it is too full. See Loading media into the input tray for

more information.

● The media does not meet HP specifications. See Printer media specifications for more

information.

Note When you add new media, always remove all of the media from the input tray and straighten the stack

of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams.

You are notified of a media jam by an error in the software and the printer status lights. See Status

light patterns for more information.

Typical media jam locations

● Toner cartridge area: See Removing a jammed page fo r instruction s.

● Input tray area: If the page is still sticking out of the input tray, gently try to remove it from the

input tray without tearing the page. If you feel resistance, see Removing a jammed page

for

instructions.

● Output paths: If the page is sticking out of the output bin, gently try to remove it without

tearing the page. If you feel resistance, see Removing a jammed page

for instructions.

Note There might be loose toner in the printer after a media jam. This toner clears up after a few sheets print.

ENWW Clearing printer media jams 51

Removing a jammed page

CAUTION

Media jams might result in loose toner on the page. If toner gets on your clothing, wipe the toner off with a dry cloth and wash the clothing in cold water. Hot water will permanently set the toner into the fabric.

1 Open the toner door and the straight-through output door. 2 Rotate the media jam release levers downward.

CAUTION

To prevent damage to the toner cartridge, do not expose it to light.

3 Remove the toner cartridge, and place it aside. 4 With both hands, grasp the side of the media that is most visible

(this includes the middle), and carefully pull it free from the printer. Make sure that you check for jams in the toner cartridge area (A) and the straight-through output path (B).

5 When you have removed the jammed media, replace the toner

cartridge, and close the toner door and the straight-through output door.

Note

The media jam release levers automatically close when you close the straight-through output door.

After clearing a media jam, you might need to unplug the printer and plug it back in.

Note

When you add new media, remove all of the media from the input tray and straighten the stack of new media.

52 Chapter 6 Troubleshooting the printer ENWW

Changing the pickup roller

If the printer regularly mispicks (no media feeds through or more than one sheet feeds through), you might need to change or clean the pickup roller. See Accessories and ordering information roller.

CAUTION

Failure to complete this procedure might damage the printer.

to order a new pickup

1 Unplug the power cord from the printer, and allow the printer to cool. 2 Open the toner door, and remove the toner cartridge. 3 Find the pickup roller. 4 Release the small, white tabs on either side of the pickup roller, and

rotate the pickup roller toward the front.

5 Gently pull the pickup roller up and out. 6 Position the new or cleaned part in the slot of the previous pickup

roller. See Cleaning the pickup roller

Note

Circular and rectangular pegs on each side prevent you from incorrectly positioning the pickup roller.

Continued on next page.

for instructions.

ENWW Changing the pickup roller 53

7 Rotate the top of the new pickup roller away from you until both sides

snap into pl ace.

8 Reinstall the toner cartridge, and close the toner door. 9 Plug the printer in to turn it back on.

54 Chapter 6 Troubleshooting the printer ENWW

Cleaning the pickup roller

You can clean the pickup roller rather than replace it. Remove the pickup roller as described in steps 1 through 5 of Changing

the pickup roller.

1 Dab a lint-free cloth in isopropyl alcohol, and scrub the roller.

WARNING!

Alcohol is flammable. Keep the alcohol and cloth away from an open flame. Before you close the printer and plug in the power cord, allow the alcohol to dry completely.

2 Using a dry, lint-free cloth, wipe the pickup roller to remove loosened

dirt.

3 Allow the pickup roller to dry completely before you reinstall it in the

printer (see steps 6 through 9 of Changing the pickup roller

Note

In certain areas of California, air pollution control regulations restrict the use of liquid Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the previous recommendations and use a dry, lint-free cloth. The cloth may be moistened with water if desired.

ENWW Cleaning the pickup roller 55

Changing the printer separation pad

Note

Before you change the separation pad, clean the pickup roller. See Cleaning the pickup roller for instructions.

If your input tray feeds more than one page at a time, you might need to change the printer separation pad. Recurring feed problems indicate that the printer separation pad is worn. See Accessories and ordering

information to order a new printer separation pad.

1 Unplug the power cord from the printer, and allow the printer to cool. 2 Remove the input tray. 3 Find the blue separation pad. 4 To pry the separation pad up from the spring-loaded base, insert a

flat-edged screwdriver in the slot under the separation pad and twist until the tabs are free.

5 With one hand, reach in through the opening, and push the

spring-loaded base down (A). With the other hand, pull the separation pad up (B).

6 With one hand, position the new separation pad in the slot of the

previous separation pad (A). With the other hand, reach through the input tray opening, and push the spring-loaded base down (B).

Note

The tab on the right is larger to help you position it correctly.

Continued on next page.

56 Chapter 6 Troubleshooting the printer ENWW

7 Snap both sides of the separation pad firmly into place.

CAUTION

Make sure that the separation pad is straight and that there is no space between the separation pad and the spring-loaded base. If the separation pad is not straight or you see space on one side, remove the separation pad, make sure that the larger tab is on the right, reinsert the separation pad, and snap both sides into place.

8 Reinsert the pickup roller, toner cartridge, and input tray. Plug the

printer in to turn it back on.

ENWW Changing the printer separation pad 57

Printing an engine test page

The engine test shows you that the printer works. To print an engine test page, press the engine test button.

The engine test page prints as either a striped page or a solid black page. If the engine test page does not print, see Status light patterns white page, see Missing graphics or text, or blank pages

for more information. If the engine test page prints as a

for more information.

58 Chapter 6 Troubleshooting the printer ENWW

Service and support

This chapter provides information on the following topics:

● Availability

● Hardware service

● Extended warranty

● Guidelines for repacking the printer

● Service information form

● Hewlett-Packard Support

● Worldwide sales and service offices

ENWW 59

Availability

Hewlett-Packard provides a variety of service and support options around the world. The availability of these programs varies depending on your location.

Hardware service

The warranty for the HP LaserJet 1000 Series Printer varies depending on the date and country or region of purchase.

For products that require service under the warranty, customers should call the customer support center in their country/region. See In-country/region support numbers Hewlett-Packard will choose one of the following methods to fulfill the warranty:

● Repair the product.

● Provide customer-replaceable parts for the customer to repair the unit.

● Replace the product with a remanufactured unit.

● Replace the product with a new or remanufactured product of equal or greater functionality.

● Refund the purchase price.

● Require that the customer return the unit to an authorized service provider.

for more information.

Extended warranty

HP SupportPack provides coverage for the HP product and all HP-supplied internal components. The HP SupportPack can provide Express Exchange or onsite service. The customer must purchase HP SupportPack within 90 days of the HP product purchase. For more support information, go to the following HP Web site:

http://www.hp.com/peripherals2/care_netlj/index.html

or contact the Customer Care Service and Support group; see Hewlett-Packard Support for the appropriate phone numbers and information.

Guidelines for repacking the printer

Use the following guidelines when repacking the printer:

● If possible, include print samples and 5 to 10 sheets of paper or other media that did not print

correctly.

● Remove and keep any cables, trays, and optional accessories installed in the printer.

● Remove and keep the toner cartridge.

CAUTION To prevent damage to the toner cartridge, store the toner cartridge in its original packing material or

store it so that it is not exposed to light.

● If possible, use the original shipping container and packing material. Shipping damage as a

result of inadequate packing is your responsibility. If you have already disposed of the printer’s

packing material, contact a local mailing service for information on repacking the printer.

● Include a completed copy of the service information form. See Service inf or mati on form .

● Hewlett-Packard recommends that you insure the equipment for shipment.

60 Chapter 7 Service and support ENWW

Service information form

Who is returning the equipment? Date:

Person to contact: Phone:

Alternate contact: Phone:

Return shipping address: Special shipping instructions:

What is being sent? Model number: Serial number:

Please attach any relevant printouts when returning equipment. Do not ship accessories that are not required to complete the repair (for example, media trays, manuals, and cleaning supplies)

What needs to be done?

1. Describe the conditions of the failure (What was the failure? What were you doing when the failure occurred? What software were you running? Can you make the failure reoccur?)

2. If the failure is intermittent, how much time elapses between failures?

3. Is the unit connected to any of the following? (Please provide manufacturer and model numbers.) Personal Computer: Modem: Network:

4. Additional comments:

ENWW Service information form 61

Hewlett-Packard Support

Thank you for your purchase. Along with your product, you receive a variety of support services from Hewlett-Packard and our support partners that are designed to give you the results you need, quickly and professional ly.

Please have the model number, serial number, date of purchase, and description of the problem ready for your HP Support representative.

The following support information is available:

● Customer Support and product repair assistance (U.S. and Canada)

● European Customer Support Cente r

● In-country/region support numbers

● Online services

● Obtaining software utilities and electronic information

● Hewlett-Packard direct ordering for accessories or supplies

● Hewlett-Packard Support Assistant compact disc

● Hewlett-Packard service information

● HP SupportPack

Customer Support and product repair assistance (U.S. and Canada)

During the warranty period, you can call 1-208-323-2551 Monday through Friday from 6 am to 6 pm (Mountain Time) free of charge. However, your standard long-distance phone charges still apply. Have your system nearby and your serial number ready when calling.

Post-warranty telephone assistance is available to answer your product questions. Call 1-900-555-1500 ($2.50* per minute, maximum charge of $25.00 per call, U.S. only) or call 1-800-999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Monday through Friday from 6 am to 6 pm (Mountain Time).

* Prices subject to change.

62 Chapter 7 Service and support ENWW

European Customer Support Center

language and in-country options available

Open Monday through Friday 8:30-18:00 Central European Time (CET) In many European countries, HP provides toll-free telephone support service during the warranty

period. However, some of the phone numbers listed below may not be toll-free. Please refer to Support Web Page <<http://www.hp.com/cpso-support/guide/psd/cscemea.html>> associated fees. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling Hewlett-Packard, have the following information ready: product name and serial number, date of purchase, and description of the problem.

Danish Denmark: (45) 3929-4099 Dutch Belgium:

Netherlands:

English Ireland:

U.K.: International:

Finnish Finland: (358) 0203-47288 French France:

Belgium: Switzerland:

German Germany:

Austria:

Italian Italy: (39) (2) 264-10350 Norwegian Norway: (47) 2211-6299 Portuguese Portugal: (351) 21 317-6333 Spanish Spain: (34) (90) 232-1123 Swedish Sweden: (46) (8) 619-2170

(32) (0) 2 626-8806 (31) (20) 606-8751

(353) (1) 662-5525 (44) (171) 512-5202 (44) (171) 512-5202

(33) (01) 43-62-3434 (32) (0) 2 626-8807 (41) (84) 880-1111

(49) (180) 525-8143 (43) (0) 0810 006-080

for any

ENWW Hewlett-Packard Support 63

In-country/region support numbers

If you require support after your warranty has expired, additional product repair services, or if your country/region is not listed below, see Worldwide sales and service offices

Argentina (5411) 4778-8380 Austria (43) (0) 0810 006-080 Australia (61) (3) 8877-8000 Belgium (Dutch) (32) (0) 2 626-8806 Belgium (French) (32) (0) 2 626-8807 Brazil (011) 829-6612 Bulgaria 359 2 960 19 40 Canada (1) (800) 387-3867 Chile 800-360999 China (86) (10) 6564-5959 Czech Republic (42) (2) 61307310 Denmark (45) 3929-4099 Finland (358) 0203-47288 France (33) (01) 43-62-3434 Germany (49) (180) 525-8143 Greece (30) (0) 619-6411 Hong Kong (852) 300-28-555 Hungary (365) (0) 1 382-1111 India (91) (11) 682-6035 Indonesia (62) (21) 350-3408 International (European English) (44) (171) 512-5202 Ireland (353) (1) 662-5525 Israel (972) (9) 9 52 48 48 Italy (39) (2) 264-10350 Japan (81) (3) 3335-9800 Korea (82) (2) 3270-0700 Korea (outside Seoul) (080) 999-0700 Malaysia (60) (3) 2695-2566 Malaysia (Penang) 1 300 88 00 28 Mexico 800 427-6684 Netherlands (31) (20) 606-8751 New Zealand (64) (9) 356-6640 or

0800 445-543 (toll free) Norway (47) 2211-6299 Philippines (63) (2) 867-3551 Poland (48) (22) 519-0600 Portugal (351) 21 317-6333 Romania 40 1 315 44 42

or 01 3154442 (local) Russia (Moscow) (7) (095) 797-3520 Russia (St. Petersburg) 7-812 346 7997 Saudi Arabia 971 4 883 8454 Singapore (65) 272-5300 South Africa (inside RSA) 086 000 1030

64 Chapter 7 Service and support ENWW

South Africa (outside RSA) 27-11 258 9301 Spain (34) (90) 232-1123 Sweden (46) (8) 619-2170 Switzerland (41) (84) 880-1111 Taiwan (886) (02) 2717-0055 Thailand 66 (2) 661-4000 Turkey (90) (212) 221 6969 Ukraine 7 (380-44 ) 490-3 520 United Arab Emirates 971-4-8838454 U.K. (44) (171) 512-5202 U.S.A. (208) 323-2551 Vietnam 84 (8) 823-4530

ENWW Hewlett-Packard Support 65

Online services

For 24-hour access to information over your modem, we suggest the following services.

World Wide Web URL

You can obtain printer drivers, updated HP printer software, and product and support information from the following sites:

in the U.S. http://www.hp.com/support/lj1000_software in Europe http://www2.hp.com

You can obtain printer drivers from the following sites:

in Korea http://www.hp.co.kr in Taiwan http://www.hp.com.tw or the local driver Web site http://www.dds.com.tw

America Online

America Online/Bertelsmann is available in the U.S., France, Germany, and U.K. Printer drivers, updated HP printer software, and support documentation to help answer your questions about which HP products are available. Use Keyword HP to start your tour or call 1-800-827-6364 and use preferred customer #1118 to subscribe. In Europe, call the following numbers:

Austria 0222 58 58 485 France ++353 1 704 90 00 Germany 0180 531 31 64 Switzerland 0848 80 10 11 United Kingdom 0800 279 1234

CompuServe

Printer drivers, updated HP printer software, and interactive sharing of technical information with other members are available on CompuServe’s “HP User’s forums” (GO HP), or call 1-800-524-3388 and ask for representative #51 to subscribe. (CompuServe is also available in the U.K., France, Belgium, Switzerland, Germany, and Austria.)

66 Chapter 7 Service and support ENWW

Obtaining software utilities and electronic informat ion

You can obtain printer drivers from the following locations.

U.S. and Canada

Phone: (805) 257-5565 Mail: Hewlett-Packard Co.

P.O. Box 1754 Greeley, CO 80632 U.S.A.

Fax: (805) 257-6866

Asia-Pacific

For Hong Kong, Indonesia, Philippines, Malaysia, and Singapore, contact Fulfill Plus at (65) 740-4477. For Korea, call (82) (2) 3270-0700.

Australia, New Zealand, and India

For Australia and New Zealand, call (61) (2) 565-6099. For India, call (91) (11) 682-6035.

Europe

In the U.K., call (44) (142) 986-5511. For Ireland and outside of the U.K., call (44) (142) 986-5511.

Hewlett-Packard direct ordering for accessories or supplies

In the U.S., call 1-800-538-8787. In Canada, call 1-800-387-3154.

Hewlett-Packard Support Assistant compact disc

This support tool offers a comprehensive online information system designed to provide technical and product information about HP products. To subscribe to this quarterly service in the U.S. or Canada, call 1-800-457-1762. In Hong Kong, Indonesia, Malaysia, and Singapore, call Fulfill Plus at (65) 740-4477.

Hewlett-Packard service information

To find an HP-Authorized Service Provider, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).

HP SupportPack

Call 1-800-835-4747 (U.S. only). All other locations, contact your authorized dealer. Or use our We b site:

http://www.hp.com/peripherals2/care_netlj/index.html

ENWW Hewlett-Packard Support 67

Worldwide sales and service offices

Before calling a Hewlett-Packard Sales and Service office, make sure that you contact the appropriate Customer Support Center number listed in Hewlett-Packard Support products to Hewlett-Packard Sales and Service offices.

To find the phone number for the Sales and Service office in your country or region, go to

http://www.hp.com

Contact HP and Office Locations.

. From the main Web page, select your country or region, and follow the links to

. Do not return

68 Chapter 7 Service and support ENWW

Printer specifications

This chapter provides information on the following topics:

● Specifications

● FCC compliance

● Environmental Product Stewardship Program

● Material safety data sheet

● Regulatory statements

ENWW 69

Specifications

Environmental specifications

Operating environment Printer plugged into an AC outlet:

Storage environment Printer unplugged from an AC outlet:

Acoustics

Noise level During printing: 5.9 Bels (A) sound power level (per ISO9296)

● Temperature: 10° C to 32.5° C (50° F to 90.5° F)

● Humidity: 20% to 80% (no condensation)

Install in a well-ventilated area.

● Temperature: 0° C to 40° C (32° F to 104° F)

● Humidity: 10% to 80% (no condensation)

(HP LaserJet 1000 tested at 10 ppm)

● Sound pressure level (bystander position): 44 dB (A)

● Sound pressure level (operator position): 52 dB (A)

During standby (power save): silent

Electrical specifications

Power requirements ● 110-127Vac (+/-10%), 50/60 Hz (+/-2)

● 220-240Vac (+/-10%), 50/60 Hz (+/-2)

Power consumption

● During printing: 210 watts (average)

● During standby (power save): 7 watts

Physical specifications

Dimensions ● Width: 415 mm (16.3 in.)

● Depth: 486 mm (19.1 in.)

● Height: 253 mm (10.0 in.)

Weight (cartridge installed) 7.3 kg (16.1 lb)

70 Appendix A Printer specifications ENWW

Printer capacities and ratings

Print speed ● 10 pages per minute

● First page out in less than 15 seconds

Input tray capacity 250 sheets of regular weight 20 lb (75 g/m

Output bin capacity 125 sheets of regular weight 20 lb (75 g/m

Minimum media size 76 x 127 mm (3 x 5 in.)

Maximum media size 216 x 356 mm (8.5 x 14 in.)

) paper or up to 30 envelopes

) paper

Media weight

● Output bin – 60 to 105 g/m

● Straight through media path – 60 to 163 g/m

(16 to 28 lbs)

(16 to 43 lbs)

Base memory 32 KB ROM and 1 MB of RAM

Print resolution 600 dots per inch (dpi)

Duty cycle 7,000 single-sided pages per month

PCL Level 5e via DOS applications running in a Windows DOS shell

Port availability

USB 1.1

ENWW Specifications 71

FCC compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

● Reorient or relocate the receiving antenna.

● Increase separation between equipment and receiver.

● Connect equipment to an outlet on a circuit different from that to which the receiver is located.

● Consult your dealer or an experienced radio/TV technician.

Note Any changes or modifications to the printer that are not expressly approved by Hewlett-Packard could

void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

72 Appendix A Printer specifications ENWW

Environmental Product Stewardship Program

Protecting the environment

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize the impact on our environment.

Ozone production

This product generates no appreciable ozone gas (O

Energy consumption

Energy usage drops significantly while in PowerSave mode, which saves money without affecting the high performance of this product. This product qualifies for E

NERGY STAR

, which is a

voluntary program to encourage the development of energy-efficient office products.

NERGY STAR

As an E E

NERGY STAR

http://www.epa/gov/energystar/

is a U.S. registered mark of the United States Environmental Protection Agency.

NERGY STAR

Guidelines for energy efficiency. For more information, see

partner, Hewlett-Packard Company has determined that this product meets

Toner consumption

EconoMode uses significantly less toner, which might extend the life of the toner cartridge.

Media use

This product’s N-up printing (multiple pages printed on one page) feature can reduce media usage and the resulting demands on natural resources.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life.

HP LaserJet printing supplies

In many countries, this product’s printing supplies (such as toner cartridge, drum, and fuser) can be returned to Hewlett-Packard through the HP Printing Supplies Environmental Program. This easy-to-use, free take-back program is available in over 25 countries. Multi-lingual program information and instructions are included in every new HP Toner Cartridge and Consumables box.

ENWW Environmental Product Stewardship Program 73

HP Printing Supplies Environmental Program

Since 1990, the HP Printing Supplies Environmental Program has collected more than 39 million used toner cartridges that otherwise might have been discarded in the world’s landfills. The HP LaserJet toner cartridges go to a collection center and are shipped in bulk to our resource and recovery partners who disassemble the toner cartridge. Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products.

U.S. returns

For a more environmentally responsible return of used toner cartridges and consumables, Hewlett-Packard encourages you to use bulk returns. Simply bundle two or more toner cartridges together and use the single, prepaid, pre-addressed UPS label that is supplied in the package. For more information in the U.S., call 1-800-340-2445 or visit the HP LaserJet Supplies Web site at

http://www.ljsupplies.com/planetpartners/

Non-U.S. recycling returns

Non-U.S. customers should call the local HP Sales and Service Office or visit the following Web site for more information regarding availability of the HP Printing Supplies Environmental Program.

http://www.hp.com/ljsupplies/planet_recycle.html

Media

This printer is suited for the use of recycled media when the media meets the guidelines in the Guideline for Paper and Other Print Media. See Accessories and ordering information information. This product is suitable for the use of recycled media according to DIN 19 309.

for ordering

Material safety data sheet

You can obtain Material Safety Data Sheets (MSDS) by contacting the HP LaserJet Supplies Web site at http://www.hp.com/go/msds

74 Appendix A Printer specifications ENWW

Regulatory statements

Declaration of Conformity

according to ISO/IEC Guide 22 and EN 45014

Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 11311 Chinden Boulevard

declares that the product Product Name: HP LaserJet 1000 Series Printer Model Num ber: Q1342A Product Options: ALL conforms to the following Product Specifications:

Safety: IEC 60950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4+A11

EMC: CISPR 22:1997 / EN 55022:1998 Class B

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-Marking accordingly.

1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.

2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following t wo conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

For Regulatory Topics ONLY , c ontact:

Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd.,

European Contact: Your Local Hewlett-Packard Sales and Service Office or

USA Contact: Product Regulations Manager, Hewlett-Packard Company,

Boise, Idaho 83714-1021, USA

GB4943-1995 IEC 60825-1:1993 +A1/ EN 60825-1:1994+A11 Class 1 Laser/LED Product

EN 61000-3-2:1995 EN 61000-3-3:1995 EN 55024:1998 FCC Title 47 CFR, Part 15 Class B AS / NZS 3548:1995

Boise, Ida h o U S A

February 1, 2001

31-41 Joseph Street, Blackburn, Victoria 3130, Australia

Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe, Herrenberger Straáe 110-140, D-71034 Böblingen (FAX: +49-7031-14-3143)

PO Box 15, Mail Stop 160, Boise, Idaho 83707-0015 (Phone: 208-396-6000)

/ ICES-002, Issue 2 / GB9254-88

ENWW Regulatory statements 75

Laser safety statement

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.

Since radiation emitted inside the printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.

WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user

guide could result in exposure to hazardous radiation.

Canadian DOC regulations

Complies with Canadian EMC Class B requirements. «Conforme á la classe B des normes canadiennes de compatibilité électromagnétiques. «CEM».»

Korean EMI statement

Japanese EMI statement

76 Appendix A Printer specifications ENWW

Laser statement for Finland

LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT

HP LaserJet 1000 -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.

Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1993) mukaisesti.

VAROITUS!

Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.

VARNING!

Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.

HUOLTO

HP LaserJet 1000 -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.

VARO!

Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.

VARNING!

Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.

Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:

Aallonpituus 770-795 nm Teho 5 mW Luokan 3B laser

ENWW Regulatory statements 77

78 Appendix A Printer specifications ENWW

Media specifications

This chapter provides information on the following topics:

● Printer media specifications

● Supported media sizes (printer)

● Guidelines for using media

ENWW 79

Printer media specifications

HP LaserJet printers produce excellent print quality. The printer accepts a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, vellum, and custom-sized media. Properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality.

The printer can use a variety of paper and other print media in accordance with the guidelines in this user guide. Media that does not meet these guidelines might cause the following problems:

● Poor print quality

● Increased media jams

● Premature wear on the printer, requiring repair

For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot recommend the use of other brands. Because they are not HP products, Hewlett-Packard cannot influence or control their quality.

It is possible for media to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control.

Before you purchase a large quantity of media, make sure that it meets the requirements specified in this user guide and in Guidelines for Paper and Other Print Media. (See Ac ce ss or i es and

ordering i nform atio n for more information about ordering the guidelines.) Always test media before

you purchase a large quantity.

CAUTION Using media that does not meet Hewlett-Packard’s specifications might cause problems for the printer,

requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.

Supported media sizes (printer)

The following are the supported media sizes:

● Minimum: 76 x 127 mm (3 x 5 in.)

● Maximum: 216 x 356 mm (8.5 x 14 in.)

80 Appendix B Media specifications ENWW

Guidelines for using media

Paper

For best results, use conventional 20 lb (75 g/m2) paper. Make sure that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.

If you are unsure about what type of paper you are loading (such as bond or recycled), check the label on the package of paper.

Some paper causes print quality problems, jamming, or damage to the printer.

Paper usage

Symptom Problem with paper Solution

Poor print quality or toner adhesion. Problems with feeding.

Dropouts, jamming, or curling. Stored improperly. Store paper flat in its

Increased gray background shading.

Excessive curling. Problems with feeding.

Jamming or damage to the printer. Cutouts or perforations. Do not use paper with cutouts or

Problems with feeding. Ragged edges. Use good quality paper.

Too moist, too rough, too smooth, or embossed. Faulty paper lot.

Might be too heavy. Use a lighter weight paper.

Too moist, wrong gr ain direction, o r short-grain construction.

Try another kind of p aper: betwee n 100-250 Sheffield and 4 to 6% moisture content.

moisture-proof wrapping.

Use long-grain paper. Print using the straight-through output path.

perforations.

Note Do not use letterhead that is printed with low-temperature inks, such as those used in some types of

thermography. Do not use raised letterhead. The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or

preprinted forms use inks that are compatible with the printer temperature (200° C or 392° F for 0.1 second).

ENWW Guidelines for using media 81

Labels

Acceptable

Unacceptable

When selecting labels, consider the quality of the following components:

● Adhesives: The adhesive material should be stable at 200° C (392° F), the printer’s

maximum temperature.

● Arrangement: Only use labels that do not have exposed backing between them. Labels can

peel off of sheets that have spaces between the lab els , causi ng se rious jams.

● Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 in.) of curl in any

direction.

● Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.

Transparencies

Transparencies must be able to withstand 200° C (392° F), the printer’s maximum temperature.

Envelopes

Envelope construction

Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends on the quality of the envelopes. When selecting envelopes, consider the following components:

● Weight: The weight of the envelope paper should not exceed 28 lb (105 g/m

might result.

● Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in.) curl

and should not contain air. Envelopes that trap air may cause problems.

● Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged.

● Sizes: From 90 x 160 mm (3.5 x 6.3 in.) to 178 x 254 mm (7 x 10 in.).

), or jamming

Envelopes with double-side seams

An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Make sure that the seam extends all the way to the corner of the envelope as shown in the following illustration:

82 Appendix B Media specifications ENWW

Envelopes with adhesive strips or flaps

Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer: 200° C (392° F). The extra flaps and strips might cause wrinkling, creasing, or jams.

Envelope storage

Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.

Card stock and heavy media

You can print many types of card stock from the input tray, including index cards and postcards. Some card stock performs better than others because its construction is better suited for feeding through a laser printer.

For optimum printer performance, do not use media that is heavier than 42 lb (157 g/m Media that is too heavy might cause misfeeds, stacking problems, media jams, poor toner fusing, poor print quality, or excessive mechanical wear.

Note You might be able to print on heavier media if you do not fill the input tray to capacity and if you use

media with a smoothness rating of 100-180 Sheffield.

Card stock construction

● Smoothness: 36 to 42 lb (135 to 157 g/m

100-180 Sheffield. 16 to 36 lb (60 to 135 g/m 100-250 Sheffield.

● Construction: Card stock should lie flat with less than 5 mm (0.2 in.) of curl.

● Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.

● Sizes: Only use card stock within the following size ranges:

• Minimum: 76 x 127 mm (3 x 5 in.)

• Maximum: 216 x 356 mm (8.5 x 14.0 in.)

) card stock should have a smoothness rating of

Card stock guidelines

● If the card stock curls or jams, print using the straight-through output path.

● Set margins at least 2 mm (0.08 in.) away from the edges.

ENWW Guidelines for using media 83

84 Appendix B Media specifications ENWW

Warranty and licensing

This chapter provides information on the following topics:

● Hewlett-Packard software license agreement

● Hewlett-Packard limited warranty statement

● Limited warranty for toner cartridge life

ENWW 85

Hewlett-Packard software license agreement

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS.

HP SOFTWARE LICENSE TERMS The following License Terms govern your use of the accompanying Software unless you have a

separate signed agreement with Hewlett-Packard. License Grant

means storing, loading, installing, executing, or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. If the Software is licensed for “concurrent use,” you may not allow more than the maximum number of authorized users to Use the Software concurrently.

Ownership suppliers. Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the Software. Hewlett-Packard’s third-party suppliers may protect their rights in the event of any violation of these License Terms.

Copies and Adaptations purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any public network.

No Disassembly or Decryption prior written consent is obtained. In some jurisdictions, HP’s consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software.

Transfer transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer.

Termination License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations, and merged portions in any form.

. Hewlett-Packard grants you a license to use one copy of the Software. “Use”

. The Software is owned and copyrighted by Hewlett-Packard or its third-party

. You may only make copies or adaptations of the Software for archival

. You may not disassemble or decompile the Software unless HP’s

. Your license will automatically terminate upon any transfer of the Software. Upon

. HP may terminate your license upon notice for failure to comply with any of these

Export Requirements violation of any applicable laws or regulations.

U.S. Government Restricted Rights been developed entirely at private expense. They are delivered and licensed as “commercial computer software” as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May

1991), or DFARS 252.227-7014 (Jun 1995), as a “commercial item” as defined in FAR 2.101(a) (Jun 1987), or as “Restricted computer software” as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable DFARs or FAR clause or the HP standard software agreement for the product involved.

86 Appendix C Warranty and licensing ENWW

. You may not export or re-export the Software or any copy or adaptation in

. The Software and any accompanying documentation have

Hewlett-Packard limited warranty statement

DURATION OF WARRANTY: One year from date of purchase.

The warranty for the HP LaserJet 1000 Series Printer varies depending on the date and country or region of purchase.

For products that require service under the warranty, customers should call the customer support center in their country/region. See In-country/region support numbers Hewlett-packard will choose one of the following methods to fulfill the warranty:

● Repair the product.

● Provide customer-replaceable parts for the customer to repair the unit.

● Replace the product with a remanufactured unit.

● Replace the product with a new or remanufactured product of equal or greater functionality.

● Refund the purchase price.

● Require that the customer return the unit to an authorized service provider.

1. HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies, will be free from defects in materials and workmanship after the date of purchase, for the period specified above. The customer is responsible for maintaining proof of date of purchase. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Any replacement products may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

for more information.

2. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.

3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

4. HP products may contain remanufactured parts equivalent to a new in performance or may have been subject to incidental use.

5. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (d) improper site preparation or maintenance.

6. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OR MERCHANTABILITY, SATISFACTORY QUALI TY , OR FITN ES S F OR A PA RT ICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country to country, state to state, or province to province.

ENWW Hewlett-Packard limited warranty statement 87

7. TO THE EXTENT ALLOWED BY LOCAL L AW, THE RE ME DI ES IN THI S W ARRAN TY STA TEM ENT AR E YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

88 Appendix C Warranty and licensing ENWW

Limited warranty for toner cartridge life

Note The following warranty applies to the toner cartridge that came with this printer.

HP toner cartridges are warranted to be free from defects in materials and workmanship until the HP toner is depleted. The warranty covers any defects or malfunctions in a new HP toner cartridge.

How long does the coverage last?

The coverage lasts until the HP toner is depleted, at which time the warranty expires.

How do I know when the HP toner is running out?

The HP toner is depleted when faded or light type appears on the printed page.

What will Hewlett-Packard do?

Hewlett-Packard will, at its option, either replace products that prove to be defective or refund the purchase price. If possible, please attach a printout sample illustrating what the defective toner cartridge is printing.

What does this warranty not cover?

The warranty does not cover toner cartridges that have been refilled or are emptied, abused, misused, or tampered with in any way.

How do I return the faulty toner cartridge?

In the event that the toner cartridge proves to be defective, complete the Service Information Form and attach a print sample illustrating the defect. Return the form and toner cartridge to the place of purchase, where the toner cartridge will be replaced.

How does State, Province, or Country Law apply?

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state, province to province, or country to country. This limited warranty is the sole warranty on the HP toner cartridge and supersedes any other warranty relating to this product.

IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.

ENWW Limited warranty for toner cartridge life 89

90 Appendix C Warranty and licensing ENWW

Accessories and ordering

information

You can increase the printer’s capabilities with optional accessories and supplies. Use accessories and supplies specifically designed for the HP LaserJet 1000 Series Printer to ensure optimum performance.

Ordering information

Item Description or use Order number

Printing supplies HP Multipurpose paper HP brand paper for a variety of uses

(1 box of 10 reams, 500 sheets each). To order a sample, in the U.S., call 1-800-471-4701.

HP LaserJet paper Premium HP brand paper for use with

HP LaserJet printers (1 box of 10 reams, 500 sheets each). To order a sample, in the U.S., call 1-800-471-4701.

HPM1120

HPJ1124

HP LaserJet transparency film

Toner cartridges UltraPrecise toner

cartridges

Supplementary documentation

Guidelines for Paper and Other Print Media

HP brand transparency film for use with HP LaserJet monochrome printers.

Replacement toner cartridges for the HP LaserJet 1000.

2,500 page cartridge C7115A

A guide to using paper and other print media with HP LaserJet printers.

92296T (letter) 92296U (A4)

5963-7863

ENWW 91

Ordering information (continued)

Item Description or use Order number

Replacement parts Media pickup roller Used to pick the media from the input

tray and advance it through the printer.

Input tray Used to hold media for the printer. RG0-1013CN

Input tray cover Used to cover the media in the input

tray.

Separation pad for the printer

Used to keep multiple sheets from feeding through the printer path.

RF0-1008CN

RA0-1405CN

RF0-1007CN

92 Appendix D Accessories and ordering information ENWW

Installing shared printers

This chapter provides information on the following topics:

● Installing a shared printer on Windows 98 and Millennium

● Installing a shared printer on Windows 2000

● Installing a shared printer on Windows XP

ENWW 93

Installing a shared printer on Windows 98 and Millennium

1 Quit all programs. 2 From the Windows system tray, click Start, select Settings, and click Printers. 3 Double-click the Add Printer icon. 4 In the Add Printer Wizard, click Next. 5 Select Network printer, and click Next. 6 Type the network share name in Network path or queue name (for example,

\\computer_name\printer_share_name), and click Next. 7 Click Have Disk. 8 Click Browse. 9 In the Open dialog, select the CD-ROM drive, select the appropriate .inf file, and click OK. 10 Select the HP LaserJet 1000 printer driver from the list, and click Next. 11 If you want to change the default printer name, type the new name in Printer name. 12 Click Next. 13 Select Yes, and click Finish. A test page prints verifying that the printer is set up properly.

94 E ENWW

Installing a shared printer on Windows 2000

1 Quit all programs. 2 From the Windo ws system tray, click Start, select Settings, and click Printers. 3 Double-click the Add Printer icon. 4 In the Add Printer Wizard, click Next. 5 Select Local printer, clear the Automatically detect and install my Plug and Play printer

check box, and click Next. 6 Select Create a new port, select Local Port from the Type drop-down list, and click Next. 7 In the dialog displayed, type the new port name (for example,

\\computer_name\printer_share_name), and click OK. 8 Select Use the following port, select the port name that you just created from the list,

and click Next. 9 Click Have Disk. 10 Click Browse. 11 In the Open dialog, select the CD-ROM drive, select the appropriate .inf file, and click Open. 12 Click OK. 13 Select the HP LaserJet 1000 printer driver from the list, and click Next. 14 If you want to change the default printer name, type the new name in Printer name. 15 Click Next. 16 Click Next. 17 Select Yes, and click Next. 18 Click Finish. A test page prints verifying that the printer is set up properly.

ENWW Installing a shared printer on Windows 2000 95

Installing a shared printer on Windo ws XP

1 Quit all programs. 2 From the Windows system tray, click Start, and select Control Panel. 3 Double-click Printers and Other Hardware. 4 Click Add a printer. 5 In the Add Printer Wizard, click Next. 6 Select Local printer, clear the Automatically detect and install my Plug and Play printer

check box, and click Next. 7 Select Create a new port, sele ct Local Port from the Type drop-down list, and click Next. 8 In the dialog displayed, type the new port name (for example,

\\computer_name\printer_share_name), and click OK. 9 Select Use the following port, select the port name that you just created from the list, and

click Next. 10 Click Have Disk. 11 Click Browse. 12 In the Open dialog, select the CD-ROM drive, select the appropriate .inf file, and click Open. 13 Click OK. 14 Select the HP LaserJet 1000 printer driver from the list, and click Next. 15 If you want to change the default printer name, type the new name in Printer name. 16 Click Next. 17 Click Next. 18 Select Yes, and click Next. 19 Click Finish. A test page prints verifying that the printer is set up properly.

96 E ENWW

Index

Accessories

ordering directly 67

ordering information 91 Acoustics 70 America Online

accessing support services 66

Canadian DOC regulations 76 Canceling print jobs 31 Card stock

guidelines for using 83

printing 25 Cleaning

media path 50

pickup roller 55

printer 48 Clearing media jams 51 Components, printer 14 CompuServe

accessing support services 66 Custom-sized media

printing 25

Declaration of Conformity 75 Default settings

print quality 31

printer properties (driver) 28

EconoMode 31 Electrical specifications 70

NERGY STAR rating 73

E Engine test page 58 Envelopes

guidelines for using 82

printing 23 Environmental Product Stewardship Program 73 Environmental specifications 70 Error messages

on screen 41

status light patterns 39 European Customer Support Center 63 Extended warranty 60

FCC compliance 72 Finland, laser statement 77

Hardware

extended warranty 60 setting up 7 warranty 60

Heavy media

guidelines for using 83 Help, online 29 HP Printing Supplies Environmental Program 74 HP SupportPack 60, 67

Image defects

creases 47

curled media 47

dropouts 45

faded print 45

gray background 45

improperly formed characters 46

light print 45

loose toner 46

page skew 46

toner scatter outline 47

toner smear 46

toner specks 45

vertical lines 45

vertical repetitive defects 46

wavy text 47

wrinkles 47 Input tray 15 Installing

shared printers 93

software 7

Jams

clearing 51 Japanese EMI statement 76

Korean EMI statement 76

Labels

guidelines for using 82

printing 22 Laser safety statement 76 Laser statement for Finland 77 Letterhead

printing 24 License agreement, software 86 Limited warranty statement 87

ENWW Index 97

Material safety data sheet 74 Media

card stock, printing 25 choosing 20 custom-sized, printing 25 envelopes, printing 23 guidelines for using 81 labels, printing 22 letterhead, printing 24 loading 21 optimizing print quality 20 preprinted forms, printing 24 specifications 79 supported sizes and types 20

transparencies, printing 22 Media guides 16 Media handling problems 42 Media jams

clearing 51 Media path

cleaning 50 Multiple pages per sheet

printing 30

N-up printing 30

Online help

printer properties (driver) 29 Online support services 66 Ordering information 91 Output paths 16

Paper

choosing 20

guidelines for using 81

loading 21

optimizing print quality 20

specifications 79

supported sizes and types 20 Paper handling problems 42 Part numbers 91 Physical specifications 70 Pickup roller

changing 53

cleaning 55 Port availability 71 Power

turning off 18

voltage conversions 18 Preprinted forms

printing 24 Print quality

optimizing 20

settings 31

troubleshooting 45 Printed page problems 43

Printer

capacities and ratings 71 cleaning 48 components 14 engine test page 58 hardware set up 7 input tray 15 loading media 21 media guides 16 output paths 16 software installation 7 specifications 70 status light patterns 39 status lights 15 toner door 17 troubleshooting 37 turning power off 18 voltage conversions 18

Printer drivers

obtaining 67

Printer properties (driver)

accessing 28 multiple pages per sheet 30 N-up printing 30 online help 29 print quality settings 31 watermarks 30

Printers, shared

installing 93

Printing

card stock 25 custom-sized media 25 envelopes 23 labels 22 letterhead 24 preprinted forms 24 transparencies 22

Printing tasks

canceling print jobs 31 multiple pages per sheet 30 N-up printing 30 watermarks 30

Product repair assistance 62

Recycling toner cartridges 34 Regulatory statements 75

Sales office locations 68 Saving toner 31 Screen messages 41 Separation pad

changing 56

Service

availability 60 extended warranty 60 finding authorized providers 67 guidelines for repacking printer 60 hardware 60 in U.S. and Canada 62 information form 61 office locations 68

98 Index ENWW

HP 1000W User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Content

Getting started

Review the package contents

Prepare the location

Regulate the environment

Install the printer software

Install the toner cartridge

Load the input tray

Connect the USB cable

Connect the power cord

Troubleshooting the printer

Installation is complete

Getting to know the printer

Identifying the printer’s components

Status lights

Printer input tray

Printer media guides

Printer output paths

Toner door

Turning the power off

Understanding voltage conversions

Media

Choosing paper and other media

Optimizing print quality for media types

Loading media into the input tray

Specific types of media

Printing transparencies and labels

Printing envelopes

Printing letterhead and preprinted forms

Printing custom-sized media and card stock

Printing tasks

Accessing the printer properties (driver) and help

Printer properties (driver)

Printer properties online help

Printing watermarks

Printing multiple pages on a single sheet of media (N-up printing)

Canceling a print job

Understanding print quality settings

Using EconoMode (Save Toner)

Managing the toner cartridge

Using HP toner cartridges

HP policy on non-HP toner cartridges

Storing toner cartridges

Toner cartridge life expectancy

Recycling toner cartridges

Saving toner

Redistributing toner

Changing the toner cartridge

Troubleshooting the printer

Finding the solution

Pages did not print

Pages printed, but there was a problem

Software is installed, but pages did not print

Status light patterns

Error messages on the screen

Media handling problems

Printed page is different than what appeared on screen

Printer software problems

Improving print quality

Cleaning the printer

Cleaning the printer media path

Clearing printer media jams

Changing the pickup roller

Cleaning the pickup roller

Changing the printer separation pad

Printing an engine test page

Service and support

Availability

Hardware service

Extended warranty

Guidelines for repacking the printer

Service information form

Hewlett-Packard Support

Customer Support and product repair assistance (U.S. and Canada)

European Customer Support Center

In-country/region support numbers