Java is a registered trademark of Oracle and/or
its ailiates. microSD is a trademark or
registered trademark of SD-3C in the United
States, other countries or both. Windows is
either a registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition: August 2015
First Edition: January 2015
Document Part Number: 798568-003
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your tablet.
Not all features are available in all editions of
Windows. This tablet may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
To obtain the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then
follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this tablet, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the tablet, please contact
your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating, do not allow the AC adapter
to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The tablet and the
AC adapter comply with the user-accessible surface temperature limits dened by the International Standard
for Safety of Information Technology Equipment (IEC 60950).
Finding information ............................................................................................................................................... 2
2 Getting to know your tablet ........................................................................................................................... 4
Front ....................................................................................................................................................................... 4
Back ........................................................................................................................................................................ 6
Top .......................................................................................................................................................................... 7
Attaching the hand strap ..................................................................................................................................... 10
Changing your tablet's settings ........................................................................................................................... 10
Changing your tablet's view .............................................................................................................. 10
Using the tablet's autorotate lock feature ..................................................................... 11
Adjusting your tablet's screen brightness ...................................................................... 11
Finding your hardware and software information .............................................................................................. 11
Updating the software installed on the tablet ................................................................................. 11
3 Connecting to a network .............................................................................................................................. 12
Connecting to a wireless network ....................................................................................................................... 12
Using the wireless controls ............................................................................................................... 12
Using a WLAN ..................................................................................................................................... 12
Using an Internet service provider ................................................................................. 13
Setting up a WLAN .......................................................................................................... 13
Conguring a wireless router .......................................................................................... 13
Protecting your WLAN ..................................................................................................... 13
Connecting to a WLAN ..................................................................................................... 14
Using Bluetooth wireless devices ...................................................................................................... 15
Using HP Mobile Broadband (select models only) ............................................................................................... 15
Inserting and removing a micro SIM or microSD card ....................................................................... 16
4 Navigating using touch gestures ................................................................................................................... 21
Using touch screen gestures ............................................................................................................................... 21
Using the on-screen keyboard ............................................................................................................................ 26
Video .................................................................................................................................................................... 29
Near Field Communications (NFC) ....................................................................................................................... 34
6 Power management ..................................................................................................................................... 35
Shutting down the tablet ..................................................................................................................................... 35
Setting power options ......................................................................................................................................... 35
Using power-saving states ................................................................................................................ 35
Initiating and exiting Sleep ............................................................................................. 35
Using the power meter and power settings ................................................................... 36
Setting password protection on wakeup ........................................................................ 36
Using battery power .......................................................................................................................... 36
Resolving a low battery level ....................................................................... 38
Conserving battery power .............................................................................................. 39
Using external AC power ................................................................................................................... 39
7 External cards and devices ........................................................................................................................... 40
Using smart cards ................................................................................................................................................ 40
Inserting a smart card ....................................................................................................................... 40
Removing a smart card ..................................................................................................................... 41
Using a USB device ............................................................................................................................................... 41
Connecting a USB device ................................................................................................................... 41
Removing a USB device ..................................................................................................................... 41
Connecting a stylus .............................................................................................................................................. 43
Using optional external devices .......................................................................................................................... 44
Using optional external drives .......................................................................................................... 44
Installing an optional security cable ................................................................................................................... 45
Protecting the tablet ............................................................................................................................................ 46
Using passwords .................................................................................................................................................. 46
Setting passwords in Windows ......................................................................................................... 47
Setting passwords in Computer Setup ............................................................................................. 47
Using antivirus software ...................................................................................................................................... 47
Using rewall software ........................................................................................................................................ 47
Using HP Client Security ...................................................................................................................................... 48
Cleaning your tablet ............................................................................................................................................. 50
Cleaning the display ........................................................................................................ 51
Cleaning the tablet .......................................................................................................... 51
Updating programs and drivers .......................................................................................................................... 51
Using SoftPaq Download Manager ...................................................................................................................... 51
10 Backup and recovery .................................................................................................................................. 52
Backing up your information ............................................................................................................................... 52
Performing a system recovery ............................................................................................................................ 52
Using the Windows recovery tools .................................................................................................... 52
Using f11 recovery tools ................................................................................................................... 53
vii
Changing the boot device order ........................................................................................................ 53
Using Windows Refresh or Windows Reset ...................................................................................... 54
11 Computer Setup and HP PC Hardware Diagnostics (UEFI) ............................................................................... 55
Using Computer Setup ......................................................................................................................................... 55
Input power .......................................................................................................................................................... 59
EN 60601-1-2: 2007 ............................................................................................................................................ 59
Accessories and cables ...................................................................................................................... 60
Radiofrequency transmitter bands and ERP .................................................................................... 69
Appendix A Traveling with the tablet ............................................................................................................... 70
Appendix B Troubleshooting ........................................................................................................................... 71
The tablet is unable to start up ......................................................................................................... 71
An external device is not working ..................................................................................................... 71
A video is not visible on an external display ..................................................................................... 72
Index ............................................................................................................................................................. 73
viii
1Welcome
After you set up and register the tablet, it is important to take the following steps:
●
Connect to the Internet—Set up your wireless network so that you can connect to the Internet. For
more information, see Connecting to a network on page 12.
●
Update your antivirus software—Protect your tablet from damage caused by viruses. The software is
preinstalled on the tablet. For more information, see Using antivirus software on page 47.
●
Get to know your tablet—Learn about your tablet features. Refer to Getting to know your tablet
on page 4 and Navigating using touch gestures on page 21 for additional information.
●
Find installed software—Access a list of the software preinstalled on the tablet:
On the Start screen, swipe up from the center of the touch screen to display the Apps screen. For details
about using the software included with the tablet, see the software manufacturer's instructions, which
may be provided with the software or on the manufacturer's website.
●
Back up your hard drive by creating a recovery ash drive. See Backup and recovery on page 52.
1
Finding information
The tablet comes with several resources to help you perform various tasks.
ResourcesFor information about
Setup Instructions poster
HP Support Assistant
To access HP Support Assistant on the Start screen, tap the
HP Support Assistant app.
To obtain the latest user guide, go to http://www.hp.com/
support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions
Regulatory, Safety, and Environmental Notices
To access this guide:
1.From the Start screen, type support, and then select
the HP Support Assistant app.
2.Select My computer, and then tap User guides.
Safety & Comfort Guide
To access the user guides, tap the HP Support Assistant
app on the Start screen, tap My computer, and then tap
User guides.
– or –
Go to http://www.hp.com/ergo.
●
How to set up the tablet
●
Help to identify tablet components
●
Operating system information
●
Software, driver, and BIOS updates
●
Troubleshooting tools
●
How to access support
●
Regulatory and safety information
●
Environmental information
●
Proper workstation setup, posture, health, and work habits
●
Electrical and mechanical safety information
Worldwide Telephone Numbers booklet
This booklet is provided with your tablet.
HP website
To obtain the latest user guide, go to http://www.hp.com/
support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions
Limited Warranty*
To access this guide, tap the HP Support Assistant app on
the Start screen, tap My computer, and then tap Warranty and services.
– or –
Go to http://www.hp.com/go/orderdocuments.
*You can nd the expressly provided HP Limited Warranty applicable to your product located with the user guides on your tablet and/or
on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For some
countries/regions where the warranty is not provided in printed format, you may request a printed copy from http://www.hp.com/go/
orderdocuments or write to:
●
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
●
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
●
Asia Pacic: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Oice, Singapore 911507
HP support telephone numbers
●
Support information
●
Ordering parts and nding additional help
●
Accessories available for the device
Warranty information
2Chapter 1 Welcome
ResourcesFor information about
When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label),
name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For worldwide support, go to http://h20565.www2.hp.com/
portal/site/hpsc.
Finding information3
2Getting to know your tablet
The following sections provide an overview of the HP ElitePad 1000 G2 Heathcare Tablet capabilities.
●
Front
●
Back
●
Top
●
Bottom
●
Labels
●
Attaching the hand strap
●
Changing your tablet's settings
●
Finding your hardware and software information
Front
ComponentDescription
(1)WWAN antennas (2)* (select models only)Send and receive wireless signals to communicate with wireless wide
(2)Front webcamRecords video and captures still photographs.
(3)WLAN antennas (2)*Send and receive wireless signals to communicate with wireless local
(4)Ambient light sensorThe ambient light sensor automatically adjusts the display
4Chapter 2 Getting to know your tablet
area networks (WWAN).
To use the webcam, tap the YouCam tile on the Start screen, or swipe
from the right edge of the touch screen to display the charms, tap
Search, and then tap the search box. In the search box, type c, and
then tap CyberLink YouCam.
area networks (WLAN).
brightness based on the lighting conditions in your environment.
ComponentDescription
(5)Webcam status light (front)On: The webcam is on.
(6)Near Field Communications (NFC) tapping area
(select models only)
(7)Windows buttonDisplays the Start screen.
*The antennas are not visible on the outside of the tablet. For optimal transmission, keep the areas immediately around the antennas
free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that
applies to your country or region. To access the user guides, tap the HP Support Assistant app on the Start screen, tap My computer,
and then tap User guides.
Allows you to touch an NFC-compatible device to this area to
wirelessly connect and communicate with the tablet and transfer
data back and forth.
Front5
Back
ComponentDescription
(1)Hand strap connectors (4)Attach the hand strap on the right or left side.
(3)Bar-code scanner buttons (select models only)Press to use the bar-code scanner.
For information about using the bar-code scanner,
see Bar-code scanner (select models only)
on page 31.
(4)Webcam lightOn: The webcam is in use.
(5)Webcam Records video and captures photographs. You can
video conference and chat online using streaming
video.
For information on using the webcam, access HP
Support Assistant. To access HP Support Assistant,
from the Start screen, select the HP Support
Assistant app.
(6)Volume buttons (2)Control the volume.
(7)Security cable slotAttaches an optional security cable to the tablet.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the tablet from
being mishandled or stolen.
6Chapter 2 Getting to know your tablet
Top
ComponentDescription
(1)Audio-out (headphone)/Audio-in
(microphone) jack
(2)Stylus connectorAttaches a stylus using a lanyard.
(3)Internal microphones (2)Record sound.
(4)Power button
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a display audio cable. Also connects
an optional headset microphone. This jack does not
support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices. To access
this guide, from the Start screen, type support, and then
select the HP Support Assistant app.
NOTE: When a device is connected to the jack, the tablet
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
●
When the tablet is o, press the button to turn on the
tablet.
●
When the tablet is on, press the button briey to
initiate Sleep.
●
When the tablet is in the Sleep state, press the
button briey to exit Sleep.
●
When the tablet is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the tablet has stopped responding and Windows®
shutdown procedures are ineective, press and hold the
power button for at least 5 seconds to turn o the tablet.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from
the list of applications.
Top7
Bottom
NOTE: To access the bottom components, lift the I/O door using both thumbs. To close the I/O door, push it
in and then press down until it is rmly seated.
ComponentDescription
(1)Speakers (2)Produce sound.
(2)Shoulder strap connectorConnects an optional shoulder strap.
(3)HDMI portConnects an optional video or audio device, such as a high-
denition display, any compatible digital or audio
component, or a high-speed HDMI device.
(4)Power connector/Docking connectorConnects an AC adapter or an optional docking device.
(5)USB 3.0 portConnects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
For details about dierent types of USB ports, see Using a
USB device on page 41.
Labels
(6)Bar-code scanner (select models only)Scans bar codes.
For information about using the bar-code scanner, see Bar-
code scanner (select models only) on page 31.
The labels aixed to the tablet provide information you may need when you troubleshoot system problems or
travel internationally with the tablet.
IMPORTANT: Check the following location for the labels described in this section: on the back of the tablet.
●
Service label—Provides important information to identify your tablet. When contacting support, you will
probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
●
Microsoft® Certicate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a
Digital Product Key is electronically installed.
NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating
systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery
methods.
●
Regulatory label(s)—Provide(s) regulatory information about the tablet.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
8Chapter 2 Getting to know your tablet
●
Laser label(s) (select models only)—Provide information about using the bar-code scanner laser
properly.
Labels9
Attaching the hand strap
Attach one of the two provided hand straps to either the left or the right side of the tablet. Retain the second
hand strap and use it to replace the rst hand strap when it needs to be cleaned.
To attach the hand strap:
1.Position the hand strap over either the right or left hand strap connectors on the back of the tablet.
2.Position the quick-release fasteners over the holes in the hand strap, and then connect the quick-release
fasteners to secure the hand strap.
To remove the hand strap:
1.Press the center of the quick-release fastener and then lift it to remove it from the tablet. Repeat for the
second quick-release fastener.
2.Remove the hand strap from the tablet.
Changing your tablet's settings
You can change view and screen brightness.
Changing your tablet's view
Your tablet's orientation, or view, changes automatically from landscape to portrait view, or from portrait to
landscape view.
1.To change the view of your tablet from landscape view to portrait view:
Hold the tablet vertically, and then turn it 90 degrees to the right (in a clockwise direction).
2.To change the view of your tablet from portrait view to landscape view:
Hold the tablet vertically, and then turn it 90 degrees to the left (in a counter-clockwise direction).
10Chapter 2 Getting to know your tablet
Using the tablet's autorotate lock feature
To turn on your tablet's autorotate lock feature:
1.Swipe from the right edge of the touch screen to display the charms, and then tap Settings.
2.Tap the screen icon to lock your current tablet screen in place and to prevent rotation. The icon displays
a lock symbol when the autorotate lock is active.
To turn o your tablet's autorotate lock feature:
1.Swipe from the right edge of the touch screen to display the charms, and then tap Settings.
2.Tap the Screen icon at the bottom right, and then tap the autorotate lock icon again.
Adjusting your tablet's screen brightness
To adjust the screen brightness:
1.Swipe from the right edge of the touch screen to display the charms, and then tap Settings.
2.Tap the Screen icon at the bottom right. A vertical slider displays that controls the screen brightness.
NOTE: On the Windows desktop, you can also tap the Power Meter icon in the notication area at the far
right of the taskbar, tap Adjust screen brightness, and then move the slider next to Screen brightness at the
bottom of the screen.
Finding your hardware and software information
Locating hardware
To nd out what hardware is installed on your tablet:
1.Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search
box.
2.In the search box, type device manager, and then tap Device Manager.
A list displays all the devices installed on your tablet.
Locating software
▲
To nd out what software is installed on your tablet, on the Start screen, swipe up from the center of the
touch screen to display the Apps screen.
Updating the software installed on the tablet
Most software, including the operating system, is updated frequently by the manufacturer or provider.
Important updates to the software included with the tablet may have been released since the tablet left the
factory.
Some updates may aect the way the tablet responds to optional software or external devices. Many updates
provide security enhancements.
Update the operating system and other software installed on the tablet as soon as the tablet is connected to
the Internet. Access the updates on the HP website at http://www.hp.com.
Finding your hardware and software information11
3Connecting to a network
Your tablet can travel with you wherever you go. But even at your oice, you can explore the globe and access
information from millions of websites using your tablet and a wireless network connection. This chapter will
help you get connected to that world.
Connecting to a wireless network
Wireless technology transfers data across radio waves instead of wires. Your tablet may be equipped with one
or more of the following wireless devices:
●
Wireless local area network (WLAN) device—Connects the tablet to wireless local area networks
(commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate oices, your home, and
public places such as airports, restaurants, coee shops, hotels, and universities. In a WLAN, the mobile
wireless device in your tablet communicates with a wireless router or a wireless access point.
●
Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.
For more information about wireless technology, see the information and website links provided in HP
Support Assistant. To access HP Support Assistant, on the Start screen, tap the HP Support Assistant app.
Using the wireless controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage
wireless networks, and diagnose and repair network problems.
To use operating system controls:
1.Swipe from the right edge of the touch screen to display the charms, tap Settings, and then tap Control
Panel.
2.Select Network and Internet, and then tap Network and Sharing Center.
For more information, access HP Support Assistant. To access HP Support Assistant, on the Start screen, tap
the HP Support Assistant app.
Using a WLAN
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other
computers and accessories that are linked by a wireless router or a wireless access point.
NOTE: The terms wireless router and wireless access point are often used interchangeably.
●
A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can
accommodate a large number of computers and accessories and can separate critical network functions.
●
A home or small oice WLAN typically uses a wireless router, which allows several wireless and wired
computers to share an Internet connection, a printer, and les without requiring additional pieces of
hardware or software.
12Chapter 3 Connecting to a network
To use the WLAN device in your tablet, you must connect to a WLAN infrastructure (provided through a service
provider or a public or corporate network).
Using an Internet service provider
When you are setting up Internet access in your home, you must establish an account with an Internet service
provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the
modem, install a network cable to connect your wireless tablet to the modem, and test the Internet service.
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information
and store it in a safe place.
Setting up a WLAN
To set up a WLAN and connect to the Internet, you need the following equipment:
●
A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an
Internet service provider
●
A wireless router (2) (purchased separately)
●
A wireless tablet (3)
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem
you have.
The illustration below shows an example of a wireless network installation that is connected to the Internet.
As your network grows, additional wireless and wired computers can be connected to the network to access
the Internet.
For help in setting up your WLAN, see the information provided by your router manufacturer or your ISP.
Conguring a wireless router
For help in setting up a WLAN, see the information provided by your router manufacturer or your ISP.
Protecting your WLAN
When you set up a WLAN or access an existing WLAN, always enable security features to protect your network
from unauthorized access. WLANs in public areas (hotspots) like coee shops and airports may not provide
any security. If you are concerned about the security of your tablet in a hotspot, limit your network activities
to email that is not condential and basic Internet surng.
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals.
Take the following precautions to protect your WLAN:
●
Use a rewall.
Connecting to a wireless network13
A rewall checks both data and requests for data that are sent to your network, and discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.
●
Use wireless encryption.
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the
network. For more information, access HP Support Assistant. To access HP Support Assistant, on the
Start screen, tap the HP Support Assistant app.
Connecting to a WLAN
To connect to the WLAN, follow these steps:
1.Be sure that the WLAN device is on.
2.On the Start screen, swipe from the right edge of the touch screen to display the charms, tap Settings,
and then tap the network icon.
– or –
On the Windows desktop, tap the network status icon in the notication area, at the far right of the
taskbar.
3.Be sure that airplane mode is o, select a WLAN from the list, and then tap Connect.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and
then tap Sign in.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, on the Start screen, swipe from the right
edge of the touch screen to display the charms, tap Search, tap in the Search box, type network and
sharing, and then select Network and Sharing Center, or on the Windows desktop, tap and hold the
network status icon, and then tap Open Network and Sharing Center. Tap Set up a new connection or
network. A list of options is displayed, allowing you to manually search for and connect to a network or
to create a new network connection.
4.Follow the on-screen instructions to complete the connection.
After the connection is made, tap the network status icon in the notication area, at the far right of the
taskbar, to verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router
manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.
14Chapter 3 Connecting to a network
Using Bluetooth wireless devices
A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:
●
Computers (desktop, notebook, PDA)
●
Phones (cellular, cordless, smart phone)
●
Imaging devices (printer, camera)
●
Audio devices (headset, speakers)
●
Mouse
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of
Bluetooth devices. For information about conguring and using Bluetooth devices, see the Bluetooth
software Help.
Using HP Mobile Broadband (select models only)
HP Mobile Broadband enables your tablet to use WWANs to access the Internet from more places and over
larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider
(called a mobile network operator), which in most cases is a cellular phone network operator. Coverage for HP
Mobile Broadband is similar to cellular phone voice coverage.
If your tablet has HP Mobile Broadband, it is also equipped with Global Positioning System (GPS) functionality.
GPS satellites deliver location, speed, and direction information to GPS-equipped systems.
When used with mobile network operator service, HP Mobile Broadband gives you the freedom to stay
connected to the Internet, send email, or connect to your corporate network whether you are on the road or
outside the range of Wi-Fi hotspots.
HP supports the following technologies:
●
HSPA (High Speed Packet Access), which provides access to networks based on the Global System for
Mobile Communications (GSM) telecommunications standard.
●
EV-DO (Evolution Data Optimized), which provides access to networks based on the code division
multiple access (CDMA) telecommunications standard.
●
LTE (Long Term Evolution), which provides access to networks supporting LTE technology.
You may need the HP Mobile Broadband Module serial number to activate mobile broadband service.
Some mobile network operators require the use of a SIM. A SIM contains basic information about you, such as
a personal identication number (PIN), as well as network information. Some tablets include a SIM that is
preinstalled. If the SIM is not preinstalled, it may be provided in the HP Mobile Broadband information
provided with your tablet, or the mobile network operator may provide it separately from the tablet.
For information about inserting and removing the SIM, see Inserting and removing a micro SIM or microSD
card on page 16 in this chapter.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your tablet.
Using HP Mobile Broadband (select models only)15
Inserting and removing a micro SIM or microSD card
CAUTION: To prevent damage to the connectors, use minimal force when inserting a micro SIM or microSD
card.
WARNING! HP recommends that HP Custom Integration Services (CIS), an authorized HP service provider, or
participants in the HP Self-Maintainer program perform insertion or removal of a micro SIM or microSD card.
Any damage caused by the customer removing the tablet from the jacket is not covered under the limited
warranty of the product. HP requires that HP Custom Integration Services (CIS), an authorized HP service
provider, or participants in the HP Self-Maintainer program perform future maintenance operations.
To insert or remove a micro SIM or microSD card, follow these steps:
NOTE: To see a video of how to remove and replace the tablet jacket, go to http://www.hp.com/go/sml.
1.Shut down the tablet.
2.Disconnect all external devices connected to the tablet.
3.Unplug the power cord from the AC outlet.
4.Remove the top four screws (1), and then remove the eight screws from the bottom and sides of the
jacket (2). Two of the bottom screws are inside the bottom I/O door.
16Chapter 3 Connecting to a network
5.Carefully lift the edges of the front cover of the jacket, and then remove the cover.
6.Lift the tablet from the jacket at an angle, starting at the top.
7.Insert the end of a paper clip into the access door release hole (1).
8.Press in gently until the access door is released, and then open the access door (2).
Using HP Mobile Broadband (select models only)17
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