HP 1000, Compaq CQ45 Maintenance and Service Guide

HP 1000 Notebook PC
Compaq CQ45 Notebook PC

Maintenance and Service Guide

© Copyright 2013 Hewlett-Packard
Development Company, L.P.

AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett­Packard Company under license. Intel, Celeron,
Core, and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD Logo
is a trademark of its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: May 2013

Document Part Number: 721488-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 7

Front ....................................................................................................................................................................... 7

Right side ............................................................................................................................................................... 8

Left side ................................................................................................................................................................. 9

Display ................................................................................................................................................................. 11

Top ....................................................................................................................................................................... 12

TouchPad ........................................................................................................................................... 12

Lights ................................................................................................................................................. 13

Buttons .............................................................................................................................................. 14

Keys ................................................................................................................................................... 15

Bottom ................................................................................................................................................................. 16

3 Illustrated parts catalog .............................................................................................................................. 17

Computer major components ............................................................................................................................. 17

Display assembly subcomponents ..................................................................................................................... 22

Mass storage devices .......................................................................................................................................... 24

Plastics Kit ........................................................................................................................................................... 26

Miscellaneous parts ............................................................................................................................................. 26

Sequential part number listing ........................................................................................................................... 27

4 Removal and replacement procedures ........................................................................................................... 33

Preliminary replacement requirements .............................................................................................................. 33

Tools required ................................................................................................................................... 33

Service considerations ...................................................................................................................... 33

Plastic parts .................................................................................................................... 33

Cables and connectors .................................................................................................... 33

Drive handling ................................................................................................................. 34

Grounding guidelines ........................................................................................................................ 34

Electrostatic discharge damage ..................................................................................... 34

Packaging and transporting guidelines ....................................................... 36

Component replacement procedures ................................................................................................................. 37

Service tag and PCID label ................................................................................................................. 38

Service tag ...................................................................................................................... 38

PCID label ........................................................................................................................ 39

v

Computer feet ................................................................................................................................... 40

Battery ............................................................................................................................................... 41

Display subcomponents (bezel, webcam, panel) ............................................................................. 42

WLAN module .................................................................................................................................... 49

Memory module ................................................................................................................................ 52

Hard drive .......................................................................................................................................... 54

RTC battery ........................................................................................................................................ 57

Optical drive ...................................................................................................................................... 58

Keyboard ........................................................................................................................................... 60

Top cover ........................................................................................................................................... 63

Power button board .......................................................................................................................... 67

TouchPad button board .................................................................................................................... 69

Speakers ............................................................................................................................................ 71

USB board .......................................................................................................................................... 73

Power connector cable ...................................................................................................................... 75

Display assembly .............................................................................................................................. 77

System board .................................................................................................................................... 86

Optical drive cable ............................................................................................................................. 90

Fan/heat sink assembly .................................................................................................................... 92

Processor ........................................................................................................................................... 98

5 Using Setup Utility (BIOS) and System Diagnostics ....................................................................................... 101

Windows 8 – Using Setup Utility (BIOS) and System Diagnostics .................................................................... 101

Starting Setup Utility (BIOS) ........................................................................................................... 101

Updating the BIOS ........................................................................................................................... 101

Determining the BIOS version ...................................................................................... 101

Downloading a BIOS update ......................................................................................... 102

Using System Diagnostics ............................................................................................................... 102

Ubuntu – Using Setup Utility (BIOS) and System Diagnostics .......................................................................... 103

Starting Setup Utility ...................................................................................................................... 103

Using Setup Utility ........................................................................................................................... 103

Changing the language of Setup Utility ....................................................................... 103

Navigating and selecting in Setup Utility ..................................................................... 103

Displaying system information .................................................................................... 104

Restoring factory default settings in Setup Utility ...................................................... 104

Exiting Setup Utility ...................................................................................................... 104

Updating the BIOS ........................................................................................................................... 105

Determining the BIOS version ...................................................................................... 105

Downloading a BIOS update ......................................................................................... 105

Using Advanced System Diagnostics .............................................................................................. 1 06

vi

6 Specifications ........................................................................................................................................... 107

Computer specifications .................................................................................................................................... 107

14.0-inch display specifications ....................................................................................................................... 107

Hard drive specifications ................................................................................................................................... 108

7 Backing up, restoring, and recovering ......................................................................................................... 109

Windows 8 – Backing up, restoring, and recovering ......................................................................................... 109

Creating recovery media and backups ........................................................................................... 109

Creating HP Recovery media ........................................................................................ 110

Restore and recovery ...................................................................................................................... 111

Using Windows Refresh for quick and easy recovery .................................................. 112

Remove everything and reinstall Windows ................................................................. 112

Recovering using HP Recovery Manager ...................................................................... 113

What you need to know .............................................................................. 113

Using the HP Recovery partition to recover a minimized image (select

models only) ............................................................................................... 113

Using HP Recovery media to recover ......................................................... 114

Changing the computer boot order ........................................................... 114

Removing the HP Recovery partition ........................................................................... 114

Ubuntu – Backing up, restoring, and recovering .............................................................................................. 114

Performing a system recovery ....................................................................................................... 115

Creating the restore DVDs ............................................................................................ 115

Creating a restore image on a USB device ................................................................... 115

Performing recovery using the restore DVD ................................................................ 116

Backing up your information .......................................................................................................... 116

8 Power cord set requirements ...................................................................................................................... 119

Requirements for all countries ......................................................................................................................... 119

Requirements for specific countries and regions ............................................................................................. 120

9 Recycling .................................................................................................................................................. 123

Battery ............................................................................................................................................................... 123

Display ............................................................................................................................................................... 123

Index ........................................................................................................................................................... 129

vii

viii

1 Product description

Category Description Computer models

Product name Compaq CQ45 Notebook PC √

HP 1000 Notebook PC √√

Processors AMD C-60 1.00-GHz processor (1066-MHz memory speed,

dual core, 9 W)

AMD E2-2000 1.75-GHz processor (1333-MHz memory speed,

dual core, 18 W)

AMD E2-1800 1.70-GHz processor (1333-MHz memory speed,

dual core, 18 W)

AMD E1-2100 1.00-GHz processor (1333-MHz memory speed,

dual core, 9 W)

AMD E1-1500 1.48-GHz processor (1066-MHz memory speed,

dual core, 18 W)

AMD E1-1200 1.40-GHz processor (1066-MHz memory speed,

dual core, 18 W)

AMD E450 1.65-GHz processor (1333-MHz memory speed, 1.0-

MB L2 cache, dual core, 18 W)

AMD E300 1.30-GHz processor (1066-MHz memory speed, 1.0-

MB L2 cache, dual core, 18 W)

equipped with an
AMD processor

√

√

√

√

√

√

√

√

Computer models
equipped with an
Intel processor

Intel Core i5-3230M 2.60-GHz processor (3.0-MB L3 cache,

dual core, 35 W)

Intel Core i5-3210M 2.50-GHz processor (3.0-MB L3 cache,

dual core, 35 W)

NOTE: For APJ region, HP-branded models only.

Intel Core i3-3130M 2.60-GHz processor (3.0-MB L3 cache,

dual core, 35 W)

Intel Core i3-3120M 2.50-GHz processor (3.0-MB L3 cache,

dual core, 35 W)

NOTE: For APJ region, HP-branded models only.

Intel Core i3-3110M 2.40-GHz processor (1600-MHz memory

speed, 3.0-MB L3 cache, dual core, 35 W)

NOTE: For APJ region, HP-branded models only.

Intel Core i3-2370M 2.40-GHz processor (1333-MHz memory

speed, 3.0-MB L3 cache, dual core, 35 W)

Intel Core i3-2350M 2.30-GHz processor (1333-MHz memory

speed, 3.0-MB L3 cache, dual core, 35 W)

Intel Core i3-2348M 2.30-GHz processor (3.0-MB L3 cache,

dual core, 35 W)

√

√

√

√

√

√

√

√

1

Category Description Computer models

equipped with an
AMD processor

Computer models
equipped with an
Intel processor

Intel Core i3-2330M 2.20-GHz processor (1333-MHz memory

speed, 3.0-MB L3 cache, dual core, 35 W)

Intel Core i3-2328M 2.20-GHz processor (3.0-MB L3 cache,

dual core, 35 W)

Intel Pentium 2030M 2.50-GHz processor (2.0-MB L3 cache,

dual core, 35 W)

Intel Pentium 2020M 2.40-GHz processor (2.0-MB L3 cache,

dual core, 35 W)

Intel Pentium B980 2.40-GHz processor (2.0-MB L3 cache,

dual core, 35 W)

Intel Pentium B970 2.30-GHz processor (1333-MHz memory

speed, 2.0-MB L3 cache, dual core, 35 W)

Intel Pentium B960 2.20-GHz processor (2.0-MB L3 cache,

dual core, 35 W)

Intel Pentium B950 2.10-GHz processor (1333-MHz memory

speed, 2.0-MB L3 cache, dual core, 35 W)

Intel Pentium 1000M 1.80-GHz processor (2.0-MB L3 cache,

dual core, 35 W)

Intel Celeron B830 1.8-GHz processor (2.0-MB L3 cache, dual core,

35 W)

Intel Celeron B820 1.7-GHz processor (1333-MHz memory speed,

2.0-MB L3 cache, dual core, 35 W)

√

√

√

√

√

√

√

√

√

√

√

Chipset AMD A68M fusion controller hub (FCH) √

Intel HM75 Express Chipset

Intel HM70 Express Chipset (Pentium/Celeron processors only)

Graphics Switchable discrete graphics:

AMD Radeon HD 7450M Graphics with 1024-MB of dedicated video

memory (128Mx16 DDR3 900-MHz x 4 PCs; supports DirectX 11)

UMA graphics:

AMD Radeon HD 7340 Graphics (on computer models equipped

with an AMD E2-1800 processor; supports DirectX 11)

AMD Radeon HD 7310 Graphics (on computer models equipped
with an AMD E1-1200 processor; supports DirectX 11)

AMD Radeon HD 6320 Discrete-Class Graphics (on computer
models equipped with an AMD E450 processor; supports DirectX

11)

AMD Radeon HD 6310 Discrete-Class Graphics (on computer
models equipped with an AMD E300 processor; supports DirectX

11)

Intel HD Graphics 4000 (on computer models equipped with an

Intel Core i5-3210M or i3-3110M processor; supports DirectX 11)

Intel HD Graphics 3000 (on computer models equipped with an
Intel Core i3-2370M or i3-2350M processor; supports DirectX 10)

√

√

√

√

2 Chapter 1 Product description

Category Description Computer models

equipped with an
AMD processor

Intel HD Graphics (on computer models equipped with an Intel
Pentium or Celeron processor; supports DirectX 10)

Computer models
equipped with an
Intel processor

Panel 35.6-cm (14.0-in), high-definition (HD), light-emitting diode (LED),

SVA BrightView (1366×768) display; typical brightness: 200 nits

Supports 16:9 ultra wide aspect ratio

Memory 2 customer-accessible/upgradable memory module slots √√

Supports dual-channel memory √

Supports up to 8192 GB of system RAM √√

DDR3-1600-MHz √

DDR3-1333-MHz (DDR3-1600-MHz downgraded to DDR3-1333-

MHz)

DDR3-1066-MHz (DDR3-1600-MHz downgraded to DDR3-1066-

MHz)

Supports the following configurations:

●

8192-MB total system memory (8192×1 or 4096×2; not
supported on a 32-bit operating system)

●

6144-MB total system memory (4096×1 + 2048×1; not
supported on a 32-bit operating system)

●

4096-MB total system memory (4096×1 or 2048×2)

●

2048-MB total system memory (2048×1)

Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-

mm (.28-in) thicknesses

√√

√√

√

√√

√√

Customer-accessible √√

Serial ATA √√

Supports the following hard drives:

●

750-GB, 5400-rpm, 9.5-mm

●

640-GB, 5400-rpm, 9.5-mm

●

500-GB, 5400-rpm, 9.5-mm or 7.0-mm

●

320-GB, 5400-rpm, 9.5-mm or 7.0-mm

Optical drive Fixed √√

Serial ATA √√

12.7-mm tray load √√

DVD±RW and CD-RW Super Multi Double-Layer Combo Drive √√

Audio/video Single digital microphone √√

HD audio √√

Altec Lansing speakers √√

Supports Microsoft Premium requirements √√

√√

3

Category Description Computer models

equipped with an
AMD processor

Computer models
equipped with an
Intel processor

HP VGA webcam (fixed, no tilt with activity LED, 640×480 by 24

frames per second)

HP TrueVision HD webcam (fixed, no tilt with activity LED,

1280×720 by 30 frames per second)

Ethernet Integrated 10/100 network interface card (NIC) √√

Wireless Integrated wireless local area network (WLAN) options by way of

wireless module

One or two WLAN antennas built into display assembly √√

Support for the following WLAN formats:

●

Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter

●

Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth

4.0 Combo Adapter

●

Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702
Bluetooth 4.0 Combo Adapter

●

Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe
HMC

●

Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter

●

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0
Combo Adapter

●

Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter

●

Atheros AR9485 802.11b/g/n WiFi Adapter for use in Brazil

NOTE: HP models only.

●

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter

√√

√√

√√

√√

External media
card

Ports 3-pin AC power √√

Audio-in (microphone) √√

Audio-out (headphone) √√

HDMI version 1.4 supporting 1920 ×1200 @ 60Hz √√

RJ-45 (Ethernet, includes link and activity lights) √√

USB 2.0 (3 ports) √√

VGA (Dsub 15 pin) supporting 2048×1536 external resolution @

VGA (Dsub 15 pin) supporting 2048×1536 external resolution @

Keyboard/
pointing devices

HP Multi-Format Digital Media Reader √√

√

60 Hz, hot plug and unplug and auto-detection for correct output
to wide-aspect vs. standard aspect video

√
75 Hz, hot plug and unplug and auto-detection for correct output
to wide-aspect vs. standard aspect video

Full-size textured pocket keyboard √√

4 Chapter 1 Product description

Category Description Computer models

equipped with an
AMD processor

Computer models
equipped with an
Intel processor

TouchPad with multi-touch gestures, 2-finger scrolling, and

pinch-zoom enabled

Taps enabled by default √√

Power
requirements

90-W PFC RC V HP Smart AC adapter with localized cable plug

90-W PFC RC V EM HP Smart AC adapter with localized cable plug

For computer systems with UMA graphics:

65-W RC V HP Smart AC adapter with localized cable plug support

65-W RC V EM HP Smart AC adapter with localized cable plug

Support for the following batteries:

For computer systems with discrete graphics:

support (3-wire plug with ground pin, supports 3-pin
DC connector; for use in all countries except China and India)

support (3-wire plug with ground pin, supports 3-pin
DC connector; for use in China and India only)

(3-wire plug with ground pin, supports 3-pin DC connector; for use
in all countries except China and India)

support (3-wire plug with ground pin, supports 3-pin
DC connector; for use in China and India only)

●

6-cell, 55-Whr, 2.55-Ah Li-ion battery

●

6-cell, 47-Whr, 2.20-Ah Li-ion battery

√√

√

√

√√

√√

√√

Security Security cable slot √√

Operating
system

Serviceability End-user replaceable parts:

Preinstalled:

●

Windows 8 Professional (64-bit)

NOTE: HP models only.

●

Windows 8 Standard (64-bit)

●

Ubuntu √

●

FreeDOS √

●

AC adapter

●

Battery

●

Hard drive

●

Memory modules (2)

●

Optical drive

●

WLAN module

√√

√√

5

6 Chapter 1 Product description

2 External component identification

Front

Component Description

Speakers (2) Produce sound.

Front 7

Right side

Component Description

(1) Optical drive Reads an optical disc.

NOTE: On select models, the optical drive also writes to an

optical disc.

(2) Optical drive light

(3) Optical drive eject button Releases the disc tray.

(4)

(5) AC adapter light

(6) Power connector Connects an AC adapter.

(7) Security cable slot Attaches an optional security cable to the computer.

USB 2.0 ports (2) Connect optional USB devices.

●

Green: The optical drive is being accessed.

●

Off: The optical drive is idle.

●

White: The AC adapter is connected and the battery is
charged.

●

Amber: The AC adapter is connected and the battery is
charging.

●

Off: The computer is using DC power.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

8 Chapter 2 External component identification

Left side

Component Description

(1)

(2) Vent Enables airflow to cool internal components.

(3)

(4)

(5) USB 2.0 port Connects an optional USB device.

(6)

(7)

External monitor port Connects an external VGA monitor or projector.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.

RJ-45 (network) jack Connects a network cable.

HDMI port Connects an optional video or audio device, such as a high-

definition television, or any compatible digital or audio device.

Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array

microphone, or monaural microphone.

Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable.

WARNING! To reduce the risk of personal injury, adjust the

volume before using headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety and
Environmental Notices.

NOTE: When a device is connected to a headphone jack, the

computer speakers are disabled.

(8)

(9)

(10)

Digital Media Slot Reads data from and writes data to digital memory cards such as

Secure Digital (SD).

Hard drive light

Power light

●

Blinking white: The hard drive is being accessed.

●

White: The computer is on.

Left side 9

Component Description

●

Blinking white: The computer is in the Sleep state, which is
an energy-saving mode. The computer shuts off power to
the display and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is an
energy-saving mode that uses the least amount of power.

10 Chapter 2 External component identification

Display

Component Description

(1) Internal display switch Turns off the display and initiates Sleep if the display is closed while

(2) Internal microphone Records sound.

(3) Webcam Records video, captures still photographs, and allows video

(4) Webcam light On: The webcam is in use.

(5) WLAN antenna* Send and receive wireless signals to communicate with wireless local

*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the
antenna free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. These notices are located in Help and Support. To access Help and Support in Windows 8, from
the Start screen, type help, and then select Help and Support from the list of apps.

the power is on.

NOTE: The internal display switch is not visible from the outside of

the computer.

conferences and online chat by means of streaming video.

To use the webcam in Windows 8, from the Start screen, type
cyberlink, and then select CyberLink YouCam from the list of
apps.

area networks (WLANs).

Display 11

Top

TouchPad

Component Description

(1) TouchPad on/off button Turns the TouchPad on or off.

(2) TouchPad light

(3) TouchPad zone Moves the on-screen pointer and selects or activates items on

(4) Left TouchPad button Functions like the left button on an external mouse.

(5) Right TouchPad button Functions like the right button on an external mouse.

●

On: The TouchPad is off.

●

Off: The TouchPad is on.

the screen.

12 Chapter 2 External component identification

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(2)

(3)

Power light

Wireless light

●

White: The computer is on.

●

Blinking white: The computer is in the Sleep state, which is
an energy-saving mode. The computer shuts off power to
the display and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is an
energy-saving mode that uses the least amount of power.

●

White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.

●

Amber: All wireless devices are off.

Top 13

Buttons

Component Description

Power button

●

When the computer is off, press the button to turn on the
computer.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep.

●

When the computer is in Hibernation, press the button
down briefly to exit Hibernation.

If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and hold
the power button down for at least 5 seconds to turn off the
computer.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

In Windows 8:

1. From the Start screen, type power options.

2. Click Settings, and then select Power Options from the

options displayed.

14 Chapter 2 External component identification

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Displays system information when pressed in combination with

the esc key.

(3)

(4) Action keys Execute frequently used system functions.

(5)

Windows 8 logo key Windows 8: Displays the Start screen.

Windows 8 applications key Windows 8: Displays options for a selected object.

Top 15

Bottom

Component Description

(1) Battery bay Holds the battery.

(2) Vents (3) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan
to cycle on and off during routine operation.

(3)

(4)

(5)

Battery release latch Releases the battery from the battery bay.

Wireless and memory module
compartment

Hard drive bay Contains the hard drive.

Contains the wireless and memory modules.

CAUTION: To prevent an unresponsive system, replace the wireless

module only with a wireless module authorized for use in the computer
by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning
message, remove the module to restore computer functionality, and
then contact support through Help and Support.

16 Chapter 2 External component identification

3 Illustrated parts catalog

Computer major components

Computer major components 17

Item Component Spare part number

(1) Display assembly (not spared)

NOTE: For display assembly spare part information, see

(2) Keyboard (includes keyboard cable):

For use in Latin America 698694-161

For use in South Korea 698694-AD1

For use in Taiwan 698694-AB1

For use in Thailand 698694-281

For use in the United States 698694-001

(3) Power button board (includes cable) 685098-001

(4) Top cover (includes TouchPad):

For use with Compaq CQ45 models 685110-001

For use with HP 1000 models 685109-001

For use in white HP 1000 models 685111-001

For use in charcoal HP 1000 models 685762-001

(5) Speakers (includes left and right speakers and cable) 685106-001

Display assembly subcomponents on page 22.

(6) TouchPad button board (includes bracket and cables) 685099-001

(7) Fan/heat sink assembly (includes replacement thermal materials):

For use only with computer models equipped with an AMD processor 688281-001

For use only with computer models equipped with an Intel processor and a graphics

subsystem with discrete video memory

For use only with computer models equipped with an Intel processor and a graphics

subsystem with UMA video memory

Hard Drive Hardware Kit, includes: 685089-001

(8a) Hard drive cable

(8b) Hard drive bracket

Plastics Kit, includes: 685100-001

(9a) Hard drive compartment cover (includes one captive screw, secured by a C-clip)

(9b) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip)

NOTE: See

(10) Optical drive cable (includes cable bracket) 685084-001

(11) USB board (includes cable) 685097-001

(12) System board (includes replacement thermal materials):

Plastics Kit on page 26 for more Plastics Kit spare part information.

685087-001

685086-001

For use only with computer models equipped with an AMD C-60 processor

●

Models without Windows 8 693564-001

●

Models with Windows 8 Standard 693564-501

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use only with computer models equipped with an AMD E2-2000 processor

For use only with computer models equipped with an AMD E2-1800 processor without

For use only with computer models equipped with an AMD E1-1500 processor

For use only with computer models equipped with an AMD E1-1200 processor without

For use only with computer models equipped with an AMD E450 processor without Windows8688280-001

For use only with computer models equipped with an AMD E300 processor

For use only with computer models equipped with an Intel Core i5 or i3 processor and a

●

Models without Windows 8 715891-001

●

Models with Windows 8 Standard 715891-501

Windows 8

●

Models without Windows 8 715890-001

●

Models with Windows 8 Standard 715890-501

Windows 8

●

Models without Windows 8 688279-001

●

Models with Windows 8 Standard 688279-501

graphics subsystem with discrete video memory

●

Models without Windows 8 685108-001

●

Models with Windows 8 Standard 685108-501

688277-001

688278-001

For use only with computer models equipped with an Intel Core i5 or i3 processor and a

For use only with computer models equipped with an Intel Pentium or Celeron processor

For use only with computer models equipped with an Intel Pentium or Celeron processor

(13) Power connector cable 685085-001

(14) RTC battery 449137-001

●

Models with Windows Professional 685108-601

graphics subsystem with UMA video memory

●

Models without Windows 8 685107-001

●

Models with Windows 8 Standard 685107-501

●

Models with Windows Professional 685107-601

and a graphics subsystem with discrete video memory

●

Models without Windows 8 685782-001

●

Models with Windows 8 Standard 685782-501

●

Models with Windows Professional 685782-601

and a graphics subsystem with UMA video memory

●

Models without Windows 8 685783-001

●

Models with Windows 8 Standard 685783-501

●

Models with Windows Professional 685783-601

Computer major components 19

Item Component Spare part number

(15) Processor (includes replacement thermal materials):

Intel Core i5 processors: (3.0-MB L3 cache, dual core, 35 W)

Intel Core i3 processors: (3.0-MB L3 cache, dual core, 35 W)

Intel Pentium processors: (2.0-MB L3 cache, dual core, 35 W)

●

3230M 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W) 711903-001

●

3210M 2.50-GHz processor 680645-001

●

3130M 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W) 713163-001

●

3120M 2.50-GHz processor 700627-001

●

3110M 2.40-GHz processor 682417-001

●

2370M 2.40-GHz processor 677152-001

●

2350M 2.30-GHz processor 653340-001

●

2330M 2.20-GHz processor 653339-001

●

2348M 2.30-GHz processor (3.0-MB L3 cache, dual core, 35 W) 713165-001

●

2328M 2.20-GHz processor (3.0-MB L3 cache, dual core, 35 W) 693542-001

●

2030M 2.50-GHz processor (2.0-MB L3 cache, dual core, 35 W) 713164-001

●

2020M 2.40-GHz processor 700628-001

●

B980 2.40-GHz processor 692428-001

●

B970 2.30-GHz processor 676785-001

Intel Celeron processors (2.0-MB L3 cache, dual core, 35 W):

(16) WLAN module:

Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001

Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001

Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001

Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001

Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 690019-001

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-001

Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter 691415-001

Atheros AR9485 802.11b/g/n WiFi Adapter for use in Brazil 712639-201

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001

●

B960 2.20-GHz processor 664662-001

●

B950 2.10-GHz processor 653338-001

●

1000M 1.8-GHz processor (2.0-MB L3 cache, dual core, 35 W) 713162-001

●

B830 1.8-GHz processor 699547-001

●

B820 1.7-GHz processor 690537-001

20 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(17) Memory module (PC3, 12800, 1600-MHz):

8-GB 693374-001

4 GB 641369-001

2 GB 652972-001

(18) Hard drive (6.35-cm (2.5-in), SATA; does not include hard drive cable or bracket):

NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001.

750-GB, 5400-rpm, 2.5-in 634250-001

640-GB, 5400-rpm, 9.5-mm 669300-001

500-GB, 5400-rpm, 9.5-mm 669299-001

500-GB, 5400-rpm, 7.0-mm 683802-001

320-GB, 5400-rpm, 9.5-mm 622643-001

320-GB, 5400-rpm, 7.0-mm 645193-001

(19) Base enclosure (for use with all models) 704201-001

(20) Battery:

6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001

6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001

(21) Optical drive (DVD±RW and CD-RW Super Multi Double-Layer Combo Drive; includes rear

optical drive bracket but does not include optical drive cable or cable bracket)

NOTE: The optical drive cable and cable bracket are included in the optical drive cable kit,

spare part number 685084-001.

685096-001

Computer major components 21

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel (includes Mylar screw covers):

For use with Compaq CQ45 models 685082-001

For use with HP 1000 models 685081-001

(2) Webcam/microphone module:

HP VGA webcam/microphone module 685112-001

HD webcam/microphone module 703461-001

22 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(3) 35.6-cm (14.0-in), HD, LED, BrightView display panel 685101-001

Hinge covers (includes Mylar screw covers): 685088-001

(4a) Top hinge covers

(4b) Side hinge covers

(5) Hinges (includes Mylar screw covers) 685090-001

(6) Display cable (includes display panel cable and webcam/microphone cable; also includes

Mylar screw covers)

(7) Antennas (includes wireless antenna cables and transceivers; also includes Mylar screw

covers)

(8) Display enclosure (includes Mylar screw covers):

For use with Compaq CQ45 models 685078-001

For use with black HP 1000 models 685077-001

For use with charcoal HP 1000 models 685756-001

For use with white HP 1000 models 685079-001

For use with black HP 1000 models with custom silkscreen logo 712284-001

Rubber display bumpers (not illustrated) 685102-001

685083-001

685076-001

Display assembly subcomponents 23

Mass storage devices

Item Component Spare part number

(1) Hard drive (6.35-cm (2.5-in), SATA; does not include hard drive cable or bracket):

NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001.

750-GB, 5400-rpm, 2.5-in 634250-001

640-GB, 5400-rpm, 9.5-mm 669300-001

500-GB, 5400-rpm, 9.5-mm 669299-001

500-GB, 5400-rpm, 7.0-mm 683802-001

320-GB, 5400-rpm, 9.5-mm 622643-001

320-GB, 5400-rpm, 7.0-mm 645193-001

Hard Drive Hardware Kit, includes: 685089-001

24 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(2a) Hard drive bracket

(2b) Hard drive cable

(3) Optical drive (DVD±RW and CD-RW Super Multi Double-Layer Combo Drive; includes rear

optical drive bracket but does not include optical drive cable or cable bracket)

NOTE: The optical drive cable and cable bracket are included in the optical drive cable kit,

spare part number 685084-001.

(4) Optical drive cable (includes cable bracket) 685084-001

685096-001

Mass storage devices 25

Plastics Kit

Item Component Spare part number

Plastics Kit, includes: 685100-001

(1) Hard drive compartment cover (includes one captive screw, secured by a C-clip)

(2) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip)

Miscellaneous parts

Component Spare part number

HP Smart AC adapter:

For use with computer models equipped with discrete graphics:

90-W PFC RC V HP Smart AC adapter (for use in all countries except China and India) 693712-001

90-W PFC RC V EM HP Smart AC adapter (for use in China and India only) 693713-001

For use with computer models equipped with UMA graphics:

65-W RC V HP Smart AC adapter (for use in all countries except China and India) 693711-001

65-W RC V EM HP Smart AC adapter (for use in China and India only) 693710-001

Power cord (3-pin, black, 1.83-m):

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in Brazil 490371-202

For use in Europe, the Middle East, and Africa 490371-021

26 Chapter 3 Illustrated parts catalog

Component Spare part number

For use in India 490371-D61

For use in Italy 490371-061

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Korea 490371-AD1

For use in Taiwan 490371-AB1

For use in Thailand 490371-201

For use in the United Kingdom and Singapore 490371-031

Rubber computer feet 685103-001

Screw Kit 685105-001

Thermal pad (for use with all models) 651046-001

Sequential part number listing

Spare part
number

449137-001 A RTC battery

490371-001 A Power cord for use in North America (3-pin, black, 1.83-m)

490371-011 A Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021 A Power cord for use in Europe, the Middle East, and Africa (3-pin, black, 1.83-m)

490371-031 A Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-061 A Power cord for use in Italy (3-pin, black, 1.83-m)

490371-201 A Power cord for use in Thailand (3-pin, black, 1.83-m)

490371-202 A Power cord for use in Brazil (3-pin, black, 1.83-m)

490371-AA1 A Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

490371-AB1 A Power cord for use in Taiwan (3-pin, black, 1.83-m)

490371-AD1 A Power cord for use in South Korea (3-pin, black, 1.83-m)

490371-D01 A Power cord for use in Argentina (3-pin, black, 1.83-m)

490371-D61 A Power cord for use in India (3-pin, black, 1.83-m)

593553-001 A 6-cell, 47-Whr, 2.20-Ah Li-ion battery

593554-001 A 6-cell, 55-Whr, 2.55-Ah Li-ion battery

CSR flag Description

622643-001 A 320-GB, 5400-rpm, 9.5-mm SATA hard drive (does not include hard drive cable or bracket)

634250-001 A 750-GB, 5400-rpm, 2.5-in SATA hard drive (does not include hard drive cable or bracket)

641369-001 A 4-GB memory module (PC3, 12800, 1600-MHz)

645193-001 A 320-GB, 5400-rpm, 7.0-mm SATA hard drive (does not include hard drive cable or bracket)

Sequential part number listing 27

Spare part
number

651046-001 N Thermal pad (for use with all models)

652972-001 A 2-GB memory module (PC3, 12800, 1600-MHz)

653338-001 N Intel Pentium B950 2.10-GHz processor (1333-MHz memory speed, 2.0-MB L3 cache, dual core, 35 W;

653339-001 N Intel Core i3-2330M 2.20-GHz processor (1333-MHz memory speed, 3.0-MB L3 cache, dual core, 35 W;

653340-001 N Intel Core i3-2350M 2.30-GHz processor (1333-MHz memory speed, 3.0-MB L3 cache, dual core, 35 W;

655795-001 A Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter

657325-001 A Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

664662-001 N Intel Pentium B960 2.20-GHz processor (2.0-MB L3 cache, dual core, 35 W; includes replacement

669299-001 A 500-GB, 5400-rpm, 9.5-mm SATA hard drive (does not include hard drive cable or bracket)

669300-001 A 640-GB, 5400-rpm, 9.5-mm SATA hard drive (does not include hard drive cable or bracket)

670691-001 A Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC

675794-001 A Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter

CSR flag Description

includes replacement thermal materials)

includes replacement thermal materials)

includes replacement thermal materials)

thermal materials)

676785-001 N Intel Pentium B970 2.30-GHz processor (2.0-MB L3 cache, dual core, 35 W; includes replacement

thermal materials)

677152-001 N Intel Core i3-2370M 2.40-GHz processor (3.0-MB L3 cache, dual core, 35 W; includes replacement

thermal materials)

680645-001 N Intel Core i5-3210M 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W; includes replacement

thermal materials)

682417-001 A Intel Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, dual core, 35 W; includes replacement

thermal materials)

683802-001 A 500-GB, 5400-rpm, 7.0-mm SATA hard drive (does not include hard drive cable or bracket)

685076-001 N Antennas (includes wireless antenna cables and transceivers; also includes Mylar screw covers)

685077-001 N Display enclosure for use with black HP 1000 models (includes Mylar screw covers)

685078-001 N Display enclosure for use with Compaq CQ45 models (includes Mylar screw covers)

685079-001 N Display enclosure for use with white HP 1000 models (includes Mylar screw covers)

685081-001 N Display bezel for use with HP 1000 models (includes Mylar screw covers)

685082-001 N Display bezel for use with Compaq CQ45 models (includes Mylar screw covers)

685083-001 N Display cable (includes display panel cable and webcam/microphone cable; also includes Mylar screw

covers)

685084-001 N Optical drive cable (includes cable bracket)

685085-001 N Power connector cable

685086-001 N Fan/heat sink assembly for use only with computer models equipped with an Intel processor and a

685087-001 N Fan/heat sink assembly for use only with computer models equipped with an Intel processor and a

28 Chapter 3 Illustrated parts catalog

graphics subsystem with UMA video memory (includes replacement thermal materials)

graphics subsystem with discrete video memory (includes replacement thermal materials)

Spare part
number

685088-001 N Hinge covers (includes Mylar screw covers)

685089-001 N Hard Drive Hardware Kit (includes hard drive cable and bracket)

685090-001 N Hinges (includes Mylar screw covers)

685096-001 A Optical drive (DVD±RW and CD-RW Super Multi Double-Layer Combo Drive; includes rear optical drive

685097-001 N USB board (includes cable)

685098-001 N Power button board (includes cable)

685099-001 N TouchPad button board (includes bracket and cables)

685100-001 N Plastics Kit (includes hard drive compartment cover, memory module/wireless module compartment

685101-001 N 35.6-cm (14.0-in), HD, LED, BrightView display panel

685102-001 N Rubber display bumpers

685103-001 N Rubber computer feet

685105-001 N Screw Kit

685106-001 N Speakers (includes left and right speakers and cable)

685107-001 N System board for use only with computer models without Windows 8 and equipped with an Intel Core

CSR flag Description

bracket but does not include optical drive cable or cable bracket)

cover, and captive screws secured by C-clips)

i5 or i3 processor and a graphics subsystem with UMA video memory (includes replacement
thermal materials)

685107-501 N System board for use only with computer models with Windows 8 Standard and equipped with an Intel

Core i5 or i3 processor and a graphics subsystem with UMA video memory (includes replacement
thermal materials)

685107-601 N System board for use only with computer models with Windows 8 Professional and equipped with an

Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory (includes replacement
thermal materials)

685108-001 N System board for use only with computer models without Windows 8 and equipped with an Intel Core

i5 or i3 processor and a graphics subsystem with discrete video memory (includes replacement
thermal materials)

685108-501 N System board for use only with computer models with Windows 8 Standard and equipped with an Intel

Core i5 or i3 processor and a graphics subsystem with discrete video memory (includes replacement
thermal materials)

685108-601 N System board for use only with computer models with Windows 8 Professional and equipped with an

Intel Core i5 or i3 processor and a graphics subsystem with discrete video memory (includes
replacement thermal materials)

685109-001 N Top cover for use with HP 1000 models (includes TouchPad)

685110-001 N Top cover for use with Compaq CQ45 models (includes TouchPad)

685111-001 N Top cover for use with white HP 1000 models (includes TouchPad)

685112-001 N HP VGA webcam/microphone module

685756-001 N Display enclosure for use with charcoal HP 1000 models (includes Mylar screw covers)

685762-001 N Top cover for use in charcoal models

Sequential part number listing 29

Spare part
number

685782-001 N System board for use only with computer models without Windows 8 and equipped with an Intel

685782-501 N System board for use only with computer models with Windows 8 Standard and equipped with an Intel

685782-601 N System board for use only with computer models with Windows 8 Professional and equipped with an

685783-001 N System board for use only with computer models without Windows 8 and equipped with an Intel

685783-501 N System board for use only with computer models with Windows 8 Standard and equipped with an Intel

685783-601 N System board for use only with computer models with Windows 8 Professional and equipped with an

688277-001 N System board for use only with computer models without Windows 8 and equipped with an AMD

688278-001 N System board for use only with computer models without Windows 8 and equipped with an AMD

CSR flag Description

Pentium or Celeron processor and a graphics subsystem with discrete video memory (includes
replacement thermal materials)

Pentium or Celeron processor and a graphics subsystem with discrete video memory (includes
replacement thermal materials)

Intel Pentium or Celeron processor and a graphics subsystem with discrete video memory (includes
replacement thermal materials)

Pentium or Celeron processor and a graphics subsystem with UMA video memory (includes
replacement thermal materials)

Pentium or Celeron processor and a graphics subsystem with UMA video memory (includes
replacement thermal materials)

Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory (includes
replacement thermal materials)

E2-1800 processor without Windows 8 (includes replacement thermal materials)

E1-1200 processor (includes replacement thermal materials)

688279-001 N System board for use only with computer models without Windows 8 and equipped with an AMD E300

processor (includes replacement thermal materials)

688279-501 N System board for use only with computer models with Windows 8 Standard and equipped with an AMD

E300 processor (includes replacement thermal materials)

688280-001 N System board for use only with computer models without Windows 8 and equipped with an AMD E450

processor (includes replacement thermal materials)

688281-001 N Fan/heat sink assembly for use only with computer models equipped with an AMD processor

(includes replacement thermal materials)

690019-001 A Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter

690020-001 A Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter

690537-001 N Intel Celeron B820 1.7-GHz processor (1333-MHz memory speed, 2.0-MB L3 cache, dual core, 35 W;

includes replacement thermal materials)

691415-001 A Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter

692428-001 N Intel Pentium B980, 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W)

693374-001 A 8-GB memory module (PC3, 12800, 1600-MHz)

693542-001 N Intel Core i3 2328M, 2.20-GHz processor (3.0-MB L3 cache, dual core, 35 W)

693564-001 N System board for use only with computer models without Windows 8 and equipped with an AMD C60

processor (includes replacement thermal materials)

693564-501 N System board for use only with computer models with Windows 8 Standard and equipped with an AMD

C60 processor (includes replacement thermal materials)

693710-001 A 65-W RC V EM HP Smart AC adapter for use with computer models equipped with UMA graphics (for use

30 Chapter 3 Illustrated parts catalog

in China and India only)

Spare part
number

693711-001 A 65-W RC V HP Smart AC adapter for use with computer models equipped with UMA graphics (for use in

693712-001 A 90-W PFC RC V HP Smart AC adapter for use with computer models equipped with discrete graphics (for

693713-001 A 90-W PFC RC V EM HP Smart AC adapter for use with computer models equipped with discrete graphics

698694-001 B Keyboard for use in the United States (includes keyboard cable)

698694-161 B Keyboard for use in Latin America (includes keyboard cable)

698694-201 B Keyboard for use in Brazil (includes keyboard cable)

698694-281 B Keyboard for use in Thailand (includes keyboard cable)

698694-AB1 B Keyboard for use in Taiwan (includes keyboard cable)

698694-AD1 B Keyboard for use in South Korea (includes keyboard cable)

699547-001 N Intel Celeron B830, 1.8-GHz processor (2.0-MB L3 cache, dual core, 35 W)

700627-001 N Intel Core i3 3120M, 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W)

700628-001 N Intel Pentium 2020M, 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W)

703461-001 N Webcam/microphone board, HD

CSR flag Description

all countries except China and India)

use in all countries except China and India)

(for use in China and India only)

704201-001 N Base enclosure (for use with all models)

709848-001 A Realtek RTL8188EE 802.11bgn Wi-Fi Adapter

711903-001 N Intel Core i5, 3230M 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W)

712284-001 N Display enclosure for use in black HP 1000 models with custom silkscreen logo

712639-201 A Atheros AR9485 802.11b/g/n WiFi Adapter for use in Brazil

713162-001 N Intel Celeron 1000M, 1.8-GHz processor (2.0-MB L3 cache, dual core, 35 W)

713163-001 N Intel Core i3 3130M, 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W)

713164-001 N Intel Pentium 2030M, 2.50-GHz processor (2.0-MB L3 cache, dual core, 35 W)

713165-001 N Intel Core i3 2348M, 2.30-GHz processor (3.0-MB L3 cache, dual core, 35 W)

715890-001 N System board for use only with computer models without Windows 8 and equipped with an AMD

E1-1500 processor (includes replacement thermal materials)

715890-501 N System board for use only with computer models with Windows 8 Standard and equipped with an AMD

E1-1500 processor (includes replacement thermal materials)

715891-001 N System board for use only with computer models without Windows 8 and equipped with an AMD

E2-2000 processor (includes replacement thermal materials)

715891-501 N System board for use only with computer models with Windows 8 Standard and equipped with an AMD

E2-2000 processor (includes replacement thermal materials)

Sequential part number listing 31

32 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.

Preliminary replacement requirements 33

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.

CAUTION: A product can be degraded by as little as 700 V.

34 Chapter 4 Removal and replacement procedures

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Preliminary replacement requirements 35

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static­safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

36 Chapter 4 Removal and replacement procedures

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the
skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Component replacement procedures

This chapter provides removal and replacement procedures.

Make special note of each screw's size and location during removal and replacement.

Component replacement procedures 37

Service tag and PCID label

Service tag

When ordering parts or requesting information, provide the computer serial number and model description
provided on the service tag.

●

Product name (1). This is the product name affixed to the front of the computer.

●

Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product.

●

Part number/Product number (p/n) (3). This number provides specific information about the product's
hardware components. The part number helps a service technician to determine what components and
parts are needed.

●

Warranty period (4). This number describes the duration (in years) of the warranty period for the
computer.

●

Model description (select models only) (5). This is the alphanumeric identifier used to locate documents,
drivers, and support for the computer.

38 Chapter 4 Removal and replacement procedures

PCID label

The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to
factory shipped specifications when replacing the system board. The label may have a different number of
characters depending on the operating system on the computer.

Windows 8 models

Non-Windows 8 models

Component replacement procedures 39

Computer feet

Description Spare part number

Rubber computer feet 685103-001

The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base
enclosure in the locations illustrated below.

40 Chapter 4 Removal and replacement procedures

Battery

Description Spare part number

6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001

6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

To remove the battery:

1. Turn the computer upside down on a flat surface.

2. Slide the battery release latch (1) to release the battery.

NOTE: The battery release latch automatically returns to its original position.

3. Pivot the battery (2) upward and remove it (3) from the computer.

To insert the battery:

1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay.

2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch

will automatically lock into place.)

Component replacement procedures 41

Display subcomponents (bezel, webcam, panel)

This section describes removing display subcomponents that do not require that you remove the entire
display assembly from the computer. You can remove the display bezel, webcam/microphone module, and
display panel while the display assembly is still attached to the computer.

To remove the remaining display subcomponents, including the hinge covers, hinges, cable, antennas, and
enclosure, you must remove the entire display assembly from the computer. See

on page 77 for more information about removing the display assembly in its entirety.

Description Spare part number

35.6-cm (14.0-in), HD, LED, BrightView display panel 685101-001

Display bezel for use with Compaq CQ45 models (includes Mylar screw covers) 685082-001

Display bezel for use with HP 1000 models (includes Mylar screw covers) 685081-001

HP VGA webcam/microphone module 685112-001

HD webcam/microphone module 703461-001

Rubber display bumpers 685102-001

Before removing the display bezel, webcam/microphone module, and display panel while the display
assembly is still attached to the computer, follow these steps:

Display assembly

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 41).

To remove the display bezel, webcam/microphone module, and display panel while the display assembly is
still attached to the computer:

1. Position the computer right-side up with the front toward you, and then open it.

2. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure the

display bezel to the display assembly. The Mylar screw covers are included with the display bezel spare
part kit.

3. Flex the inside edges of the top edge, the left and right sides, and the bottom edge of the display bezel

until the bezel disengages from the display enclosure.

42 Chapter 4 Removal and replacement procedures

4. Remove the display bezel (3).

Component replacement procedures 43

5. To remove the webcam/microphone module:

a. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel and hinges

to the enclosure, and then tilt the display panel (2) away from the enclosure as far as possible.

44 Chapter 4 Removal and replacement procedures

b. Disconnect the module cable from the module.

Component replacement procedures 45

c. Remove the webcam/microphone module. (The module is attached to the display enclosure with

double-sided tape.)

46 Chapter 4 Removal and replacement procedures

6. To remove the display panel:

a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel,

and then tilt the display panel down (2) until it rests on the computer.

b. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then

disconnect the display panel cable (2) from the display panel.

Component replacement procedures 47

c. Release the webcam/microphone module cable that is secured to the back of the display panel

with adhesive material, and then remove the display panel (3).

Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display
panel.

48 Chapter 4 Removal and replacement procedures

WLAN module

Description Spare part number

Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001

Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001

Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001

Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001

Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 690019-001

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-001

Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter 691415-001

Atheros AR9485 802.11b/g/n WiFi Adapter for use in Brazil 712639-201

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 41).

Component replacement procedures 49

To remove the WLAN module:

1. Loosen the memory module/wireless module compartment cover screw (1), and then lift up on the tab

(2) and remove the cover (3). The memory module/wireless module compartment cover is available in

the Plastics Kit. For more information about the Plastics Kit, see

Plastics Kit on page 26.

2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN

antenna cable is connected to the WLAN module Aux terminal.

3. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The

WLAN module tilts up.)

4. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

50 Chapter 4 Removal and replacement procedures

Reverse this procedure to install the WLAN module.

Component replacement procedures 51

Memory module

Description Spare part number

8-GB (PC3, 12800, 1600-MHz) 693374-001

4-GB (PC3, 12800, 1600-MHz) 641369-001

2-GB (PC3, 12800, 1600-MHz) 652972-001

Before removing a memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 41).

5. Remove the memory module/wireless module compartment cover (see

To remove a memory module:

1. Flip up the Mylar sheet protecting the memory module compartment.

WLAN module on page 49).

2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The memory module tilts up.)

52 Chapter 4 Removal and replacement procedures

3. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

Component replacement procedures 53

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive cable or bracket. The hard drive cable

and bracket are included in the Hard Drive Hardware Kit.

Description Spare part number

750-GB, 5400-rpm, 2.5-in 634250-001

640-GB, 5400-rpm, 9.5-mm 669300-001

500-GB, 5400-rpm, 9.5-mm 669299-001

500-GB, 5400-rpm, 7.0-mm 683802-001

320-GB, 5400-rpm, 9.5-mm 622643-001

320-GB, 5400-rpm, 7.0-mm 645193-001

Hard Drive Hardware Kit (includes hard drive cable and bracket) 685089-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

computer on, and then shut it down through the operating system.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the memory module/wireless module compartment cover (see

Battery on page 41).

WLAN module on page 49).

54 Chapter 4 Removal and replacement procedures

To remove the hard drive:

1. Loosen the hard drive cover screw (1), and then lift up (2) and remove the cover (3). The hard drive

compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see

Plastics Kit on page 26.

2. Disconnect the hard drive cable (1) from the system board.

3. Lift the hard drive (2) out of the hard drive bay.

4. Turn over the hard drive, then disconnect the hard drive cable (1) from the hard drive.

5. Pull the sides of the hard drive bracket (2) out and away from the hard drive.

Component replacement procedures 55

6. Remove the hard drive (3) from the bracket.

Reverse this procedure to reassemble and install the hard drive.

56 Chapter 4 Removal and replacement procedures

RTC battery

Description Spare part number

RTC battery 449137-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the memory module/wireless module compartment cover (see

6. Remove the hard drive compartment cover (see

Battery on page 41).

WLAN module on page 49).

Hard drive on page 54).

To remove the RTC battery:

▲

Insert a screwdriver or similar small tool between the battery and the clip that secures it (1), pry the
battery up to disengage it from the socket, and then remove the battery (2).

Reverse this procedure to install the RTC battery.

Component replacement procedures 57

Optical drive

NOTE: The optical drive spare part kit includes the rear optical drive bracket but does not include the

optical drive cable or cable bracket. The optical drive cable and cable bracket are included in the optical drive
cable kit. See
bracket.

Description Spare part number

DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 685096-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

Optical drive cable on page 90 for more information about the optical drive cable and cable

4. Remove the battery (see

5. Remove the memory module/wireless module compartment cover (see

6. Remove the hard drive (see

Battery on page 41).

WLAN module on page 49).

Hard drive on page 54).

To remove the optical drive:

1. Remove the Phillips PM2.5×4.0 screw (1) that secures the optical drive to the computer.

2. Insert a screwdriver or similar small tool into the hole at the rear of the optical drive bay, and then push

the optical drive (2) to release it from the bay.

58 Chapter 4 Removal and replacement procedures

3. Remove the optical drive (3) by sliding it out of the optical drive bay.

4. If it is necessary to replace the optical drive bracket on the rear of the optical drive, position the optical

drive with the rear panel toward you.

5. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the optical drive.

6. Remove the optical drive bracket (2).

Reverse this procedure to reassemble and install the optical drive.

Component replacement procedures 59

Keyboard

NOTE: The keyboard spare part kit includes a keyboard cable.

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

Description Spare part number

Keyboard for use in Latin America 698694-161

Keyboard for use in South Korea 698694-AD1

Keyboard for use in Taiwan 698694-AB1

Keyboard for use in Thailand 698694-281

Keyboard for use in the United States 698694-001

computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the memory module/wireless module compartment cover (see

6. Remove the hard drive compartment cover (see

Battery on page 41).

WLAN module on page 49).

Hard drive on page 54).

Remove the keyboard:

1. Remove the Phillips PM2.5×4.0 screw that secures the keyboard to the computer just below the WLAN

module slot.

2. Rest and secure the computer on its left side with the bottom toward you, and then partially open the

computer.

3. Using a flat-bladed screwdriver or similar tool, push the tabs of the 4 keyboard clips (1) that are visible

inside the battery bay towards the rear of the computer to loosen the keyboard.

60 Chapter 4 Removal and replacement procedures

4. Insert a screwdriver or similar small tool into the keyboard release hole (2), and then press on the back

of the keyboard until the keyboard disengages from the computer.

5. Turn the computer right-side up with the front toward you.

6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests

upside down on the palm rest.

7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then

disconnect the keyboard cable (2) from the system board.

Component replacement procedures 61

8. Remove the keyboard (3).

Reverse this procedure to install the keyboard.

62 Chapter 4 Removal and replacement procedures

Top cover

NOTE: The top cover spare part kit includes the TouchPad. However, it does not include the TouchPad

cables. The TouchPad cables are included with the TouchPad button board. For more information on the
TouchPad button board, see

Description Spare part number

Top cover for use with Compaq CQ45 models 685110-001

Top cover for use with HP 1000 models 685109-001

Top cover for use with white HP 1000 models 685111-001

Top cover for use with charcoal HP 1000 models 685762-001

Before removing the top cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

TouchPad button board on page 69.

computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

4. Remove the battery (see

●

Memory module/wireless module compartment cover (see

●

Hard drive (see

●

Keyboard (see

Battery on page 41), and then remove the following components:

WLAN module on page 49)

Hard drive on page 54)

Keyboard on page 60)

NOTE: When replacing the top cover, be sure that the following components are removed from the

defective top cover and installed on the replacement top cover:

●

Power button board and cable (see

●

TouchPad button board and cables (see

Power button board on page 67)

TouchPad button board on page 69)

To remove the top cover:

1. Close the computer, and then turn the computer upside down with the front toward you.

Component replacement procedures 63

2. Remove the five Phillips PM2.5×6.0 screws that secure the top cover to the computer.

3. Remove the four Phillips PM1.6×2.0 screws (1) and the Phillips PM2.0×3.0 screw (2) that secure the top

cover to the computer.

4. Remove the eleven Phillips PM2.5×4.0 screws that secure the top cover to the computer.

5. Turn the computer right-side up with the front toward you, and then open the computer.

64 Chapter 4 Removal and replacement procedures

6. Release the ZIF connectors to the power button board cable (1) and the TouchPad button board cable

(2), and then disconnect the cables from the system board.

7. Remove the two Phillips PM2.5×6.0 screws that secure the top cover to the computer.

8. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure.

Component replacement procedures 65

9. Remove the top cover (2).

Reverse this procedure to install the top cover.

66 Chapter 4 Removal and replacement procedures

Power button board

Description Spare part number

Power button board (includes cable) 685098-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

●

Memory module/wireless module compartment cover (see

●

Hard drive (see

●

Keyboard (see

●

Top cover (see

Battery on page 41), and then remove the following components:

WLAN module on page 49)

Hard drive on page 54)

Keyboard on page 60)

Top cover on page 63)

To remove the power button board:

1. Turn the top cover upside down with the front toward you.

2. Remove the two Phillips PM2.0×3.0 screws (1) that secure the power button board to the top cover.

3. Remove the Mylar sheet covering the power button board (2).

Component replacement procedures 67

4. Remove the power button board and cable (3).

Reverse this procedure to install the power button board and cable.

68 Chapter 4 Removal and replacement procedures

TouchPad button board

Description Spare part number

TouchPad button board (includes bracket and cables) 685099-001

Before removing the TouchPad button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

●

Memory module/wireless module compartment cover (see

●

Hard drive (see

●

Keyboard (see

●

Top cover (see

Battery on page 41), and then remove the following components:

WLAN module on page 49)

Hard drive on page 54)

Keyboard on page 60)

Top cover on page 63)

To remove the TouchPad button board:

1. Turn the top cover upside down with the front toward you.

2. Remove the two Phillips PM2.0×3.0 screws (1) that secure the TouchPad button board and bracket to

the top cover.

3. Remove the bracket (2).

4. Release the ZIF connector to the TouchPad board cable (3), and then disconnect the cable from the

TouchPad board. (The TouchPad board is attached to the top cover and cannot be removed.)

Component replacement procedures 69

5. Remove the TouchPad button board cable (4) from the opening in the top cover, and then remove the

TouchPad button board (5).

Reverse this procedure to install the TouchPad button board.

70 Chapter 4 Removal and replacement procedures

Speakers

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

Description Spare part number

Speakers (includes left and right speakers and cable) 685106-001

computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

4. Remove the battery (see

●

Memory module/wireless module compartment cover (see

●

Hard drive (see

●

Keyboard (see

●

Top cover (see

Battery on page 41), and then remove the following components:

WLAN module on page 49)

Hard drive on page 54)

Keyboard on page 60)

Top cover on page 63)

To remove the speakers:

1. Disconnect the speaker cable (1) from the system board.

2. To release the left speaker (2) out from under the system board, rotate the left speaker (3) toward the

system board.

Component replacement procedures 71

3. Remove the speakers (4).

Reverse this procedure to install the speakers.

72 Chapter 4 Removal and replacement procedures

USB board

Description Spare part number

USB board (includes cable) 685097-001

Before removing the USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

4. Remove the battery (see

●

Memory module/wireless module compartment cover (see

●

Hard drive (see

●

Keyboard (see

●

Top cover (see

Battery on page 41), and then remove the following components:

WLAN module on page 49)

Hard drive on page 54)

Keyboard on page 60)

Top cover on page 63)

To remove the USB board:

1. Release the ZIF connector (1) that secures the USB board cable to the system board, and then

disconnect the USB board cable.

2. Remove the Phillips PM2.5×4.0 screw (2) that secures the USB board to the base enclosure.

Component replacement procedures 73

3. Remove the USB board (3).

Reverse this procedure to install the USB board.

74 Chapter 4 Removal and replacement procedures

Power connector cable

Description Spare part number

Power connector cable 685085-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

●

Memory module/wireless module compartment cover (see

●

Hard drive (see

●

Keyboard (see

●

Top cover (see

Battery on page 41), and then remove the following components:

WLAN module on page 49)

Hard drive on page 54)

Keyboard on page 60)

Top cover on page 63)

To remove the power connector cable:

1. Disconnect the power connector cable (1) from the system board.

2. Release the power connector cable from the clips (2) built into the base enclosure.

3. Remove the tape (3) that secures the power connector cable to the base enclosure.

Component replacement procedures 75

4. Remove the power connector cable (4).

Reverse this procedure to install the power connector cable.

76 Chapter 4 Removal and replacement procedures

Display assembly

This section describes removing the display assembly in its entirety and disassembling all the display
subcomponents.

If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need
to remove the entire display assembly from the computer. See

panel) on page 42 for more information about removing the display subcomponents that do not require that

you remove the entire display assembly from the computer.

Description Spare part number

35.6-cm (14.0-in), HD, LED, BrightView display panel 685101-001

Antennas (includes wireless antenna cables and transceivers; also includes Mylar screw covers) 685076-001

Display bezel for use with Compaq CQ45 models (includes Mylar screw covers) 685082-001

Display bezel for use with HP 1000 models (includes Mylar screw covers) 685081-001

Display subcomponents (bezel, webcam,

Display cable (includes display panel cable and webcam/microphone cable; also includes Mylar screw
covers)

Display enclosure for use with Compaq CQ45 models (includes Mylar screw covers) 685078-001

Display enclosure for use with black HP 1000 models (includes Mylar screw covers) 685077-001

Display enclosure for use with charcoal HP 1000 models (includes Mylar screw covers) 685756-001

Display enclosure for use with white HP 1000 models (includes Mylar screw covers) 685079-001

Display enclosure for use with black HP 1000 models with custom slikscreen logo (includes Mylar screw
covers)

Hinge covers (includes Mylar screw covers) 685088-001

Hinges (includes Mylar screw covers) 685090-001

HP VGA webcam/microphone module 685112-001

Rubber display bumpers 685102-001

685083-001

712284-001

Before removing the display assembly in its entirety, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Disconnect the WLAN module antenna cables from the WLAN module (see

Battery on page 41).

WLAN module on page 49).

6. Remove the following components:

●

Hard drive (see

●

Keyboard (see

●

Top cover (see

Hard drive on page 54)

Keyboard on page 60)

Top cover on page 63)

Component replacement procedures 77

●

USB board (see

●

Power connector cable (see

USB board on page 73)

Power connector cable on page 75)

To remove the display assembly in its entirety:

1. Disconnect the display panel cable (1) from the system board.

2. Release the wireless antenna cables from the clips (2) built into the base enclosure.

CAUTION: Support the display assembly when removing the following screws. Failure to support the

display assembly can result in damage to the display assembly and other computer components.

3. Remove the five Phillips PM2.5×6.0 screws (1) that secure the display assembly to the computer.

78 Chapter 4 Removal and replacement procedures

4. Remove the display assembly (2).

If it is necessary to replace any of the display assembly subcomponents:

1. To remove the display bezel:

a. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure the

display bezel to the display assembly. The Mylar screw covers are included with the display bezel
spare part kit.

b. Flex the inside edges of the top edge (3), the left and right edges (4), and the bottom edge (5) of

the display bezel until the bezel disengages from the display enclosure.

Component replacement procedures 79

c. Remove the display bezel (6).

2. To remove the webcam/microphone module:

a. Position the display assembly with the top edge toward you.

b. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel to the

enclosure.

c. Tilt the display panel (2) up.

80 Chapter 4 Removal and replacement procedures

d. Disconnect the module cable (3) from the module.

Component replacement procedures 81

e. Remove the webcam/microphone module. (The module is attached to the display enclosure with

double-sided tape.)

3. To remove the hinge covers:

a. Position the display assembly with the bottom edge toward you.

b. Remove the two Phillips PM2.5×4.0 screws (1) that secure the top hinge covers to the

display enclosure, and then remove the top hinge covers (2).

82 Chapter 4 Removal and replacement procedures

c. Remove the two Phillips PM2.0×3.0 screws (1) that secure the side hinge covers to the

display enclosure, and then remove the side hinge covers (2).

4. To remove the display panel, cable, and hinges:

a. Position the display assembly with the top edge toward you.

b. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and

then remove the display panel (2) from the enclosure.

Component replacement procedures 83

c. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable

to the display panel, and then disconnect (2) and remove (3) the cable.

d. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel.

e. Remove the display hinges (2).

84 Chapter 4 Removal and replacement procedures

5. To remove the wireless antenna cables and transceivers:

a. Position the display assembly with the bottom edge toward you.

b. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna

transceivers are attached to the display enclosure with double-sided tape.)

NOTE: Some models may only have one antenna transceiver.

c. Release the wireless antenna cables from the clips (2) built into the display enclosure.

d. Remove the wireless antenna cables and transceivers (3).

6. If replacing the display enclosure, be sure that the other subcomponents (including the webcam/

microphone module, the antenna receivers, and all associated cables and hardware) are transferred to
the new enclosure.

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 85

System board

NOTE: The system board spare part kit includes replacement thermal materials (including a thermal pad).

Description Spare part number

System board for use only with computer models equipped with an AMD C-60 processor

●

For use in models without Windows 8 693564-001

●

For use in models with Windows 8 Standard 693564-501

System board for use only with computer models equipped with an AMD E2-2000 processor

●

For use in models without Windows 8 715891-001

●

For use in models with Windows 8 Standard 715891-501

System board for use only with computer models equipped with an AMD E2-1800 processor without
Windows 8

System board for use only with computer models equipped with an AMD E1-1500 processor

●

For use in models without Windows 8 715890-001

●

For use in models with Windows 8 Standard 715890-501

System board for use only with computer models equipped with an AMD E1-1200 processor without
Windows 8

System board for use only with computer models equipped with an AMD E450 processor without Windows8688280-001

System board for use only with computer models equipped with an AMD E300 processor

●

For use in models without Windows 8 688279-001

●

For use in models with Windows 8 Standard 688279-501

System board for use only with computer models equipped with an Intel Core i5 or i3 processor and a
graphics subsystem with discrete video memory

●

For use in models without Windows 8 685108-001

●

For use in models with Windows 8 Standard 685108-501

●

For use in models with Windows 8 Professional 685108-601

System board for use only with computer models equipped with an Intel Core i5 or i3 processor and a
graphics subsystem with UMA video memory

688277-001

688278-001

●

For use in models without Windows 8 685107-001

●

For use in models with Windows 8 Standard 685107-501

●

For use in models with Windows 8 Professional 685107-601

System board for use only with computer models equipped with an Intel Pentium or Celeron processor and
a graphics subsystem with discrete video memory

●

For use in models without Windows 8 685782-001

●

For use in models with Windows 8 Standard 685782-501

●

For use in models with Windows 8 Professional 685782-601

System board for use only with computer models equipped with an Intel Pentium or Celeron processor and
a graphics subsystem with UMA video memory

86 Chapter 4 Removal and replacement procedures

Description Spare part number

●

For use in models without Windows 8 685783-001

●

For use in models with Windows 8 Standard 685783-501

●

For use in models with Windows 8 Professional 685783-601

Thermal pad (for use with all models) 651046-001

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 41).

5. Remove the following components:

●

WLAN module (see

●

Hard drive (see

●

Keyboard (see

●

Top cover (see

●

Speakers (see

●

USB board (see

●

Power connector cable (see

6. Disconnect the display cable from the system board (see

WLAN module on page 49)

Hard drive on page 54)

Keyboard on page 60)

Top cover on page 63)

Speakers on page 71)

USB board on page 73)

Power connector cable on page 75)

Display assembly on page 77).

NOTE: When replacing the system board, be sure that the following components are removed from the

defective system board and installed on the replacement system board:

●

Memory module (see

●

RTC battery (see

●

Fan/heat sink assembly (see

●

Processor (Intel only; see

Memory module on page 52)

RTC battery on page 57)

Fan/heat sink assembly on page 92)

Processor on page 98)

NOTE: AMD processors come soldered to the system board and cannot be removed or replaced.

Component replacement procedures 87

To remove the system board:

1. Close the computer, turn it upside down, and then disconnect the optical drive connector cable from the

system board.

2. Turn the computer back over, open it, and then remove the two Phillips PM2.5×4.0 screws (1) that

secure the system board to the base enclosure.

88 Chapter 4 Removal and replacement procedures

3. Tilt the system board up to the left slightly (2), and then remove the system board (3).

NOTE: A thermal pad services a component on the bottom of the system board. Replacement

thermal material is included with all system board spare part kits.

Reverse this procedure to install the system board.

Component replacement procedures 89

Optical drive cable

Description Spare part number

Optical drive cable (includes cable bracket) 685084-001

Before removing the optical drive cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

●

WLAN module (see

●

Hard drive (see

●

Keyboard (see

●

Top cover (see

●

Speakers (see

●

USB board (see

●

Power connector cable (see

●

Display assembly (see

●

System board (see

Battery on page 41), and then remove the following components:

WLAN module on page 49)

Hard drive on page 54)

Keyboard on page 60)

Top cover on page 63)

Speakers on page 71)

USB board on page 73)

Power connector cable on page 75)

Display assembly on page 77)

System board on page 86)

Remove the optical drive cable:

1. Remove the Phillips PM2.0×3.0 screw (1) that secures the optical drive cable and cable bracket to the

base enclosure.

2. Remove the cable bracket (2) and cable (3).

90 Chapter 4 Removal and replacement procedures

3. Release the optical drive cable from the clips (4) built into the base enclosure.

Reverse this procedure to install the optical drive cable.

Component replacement procedures 91

Fan/heat sink assembly

NOTE: The fan/heat sink assembly spare part kit includes replacement thermal materials.

Description Spare part number

Fan/heat sink assembly for use only with computer models equipped with an AMD processor 688281-001

Fan/heat sink assembly for use only with computer models equipped with an Intel processor and a
graphics subsystem with discrete video memory

Fan/heat sink assembly for use only with computer models equipped with an Intel processor and a
graphics subsystem with UMA video memory

685087-001

685086-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor
and is designed to turn on automatically when high temperature conditions exist. These conditions are
affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.

Before removing the fan/heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and

then unplugging the AC adapter from the computer.

4. Remove the battery (see

●

WLAN module (see

Battery on page 41), and then remove the following components:

WLAN module on page 49)

●

Hard drive (see

●

Keyboard (see

●

Top cover (see

●

Speakers (see

●

USB board (see

●

Power connector cable (see

●

Display assembly (see

●

System board (see

Hard drive on page 54)

Keyboard on page 60)

Top cover on page 63)

Speakers on page 71)

USB board on page 73)

Power connector cable on page 75)

Display assembly on page 77)

System board on page 86)

To remove the fan/heat sink assembly:

1. Disconnect the fan cable (1) from the system board.

2. Loosen the screws on the heat sink (2) that secure the fan/heat sink assembly to the system board.

NOTE: The number of screws used to secure the fan/heat sink assembly to the system board varies by

computer model.

92 Chapter 4 Removal and replacement procedures