Hoover UH70600, WindTunnelMax, WindTunnel Max Multi-Cyclonic Owner's Manual
hoover.com
OWNER’S MANUAL
Operating and Servicing Instructions
©2011 Techtronic Floor Care Technology Limited. All Rights Reserved. #961132001 ID101356-R0
THIS PRODUCT IS INTENDED FOR HOUSEHOLD USE ONLY.
IF USED COMMERCIALLY WARRANTY IS VOID.
Español - página E1
IMPORTANT: READ CAREFULLY BEFORE ASSEMBLY AND USE.
Questions or concerns? For assistance, please call Customer Service at 1-800-944-9200
Mon-Fri 8am-7pm EST. PLEASE DO NOT RETURN THIS PRODUCT TO THE STORE.
Important Safety Instructions....................................................................................3
Vacuum Assembly ......................................................................................................5
Carton Contents ......................................................................................................5
Attach Handle ..........................................................................................................5
Attach Dirt Cup ........................................................................................................ 5
Position Tools ..........................................................................................................5
How To Use .................................................................................................................6
Vacuum Description .................................................................................................6
On-Off Switch .......................................................................................................... 6
Suction Only Mode/ Brushroll Shut-Off ....................................................................6
Cord Rewind and Storage .......................................................................................6
Folding Handle ........................................................................................................7
Transporting Cleaner ...............................................................................................7
Handle Positions ......................................................................................................7
Carpet Height Adjustment ........................................................................................7
Tools ..........................................................................................................................8
Select Proper Tool ...................................................................................................8
Removing Hose .......................................................................................................8
Attach Wand And Tools ...........................................................................................8
How To Clean Tools .................................................................................................8
Stair Cleaning ..........................................................................................................9
Maintenance ................................................................................................................10
Dirt Cup ...................................................................................................................10
Filters .......................................................................................................................11
Brushroll ..................................................................................................................12
Hose ........................................................................................................................13
Air-Powered Hand Tool ...........................................................................................13
Headlight .................................................................................................................13
Belt ..........................................................................................................................14
Troubleshooting .........................................................................................................15
Service .........................................................................................................................16
Warranty ......................................................................................................................17
2
Thank you for choosing a HOOVER® product.
Please enter the complete model and Manufacturing
Code in the spaces provided.
MODEL
MFG. CODE
Hint: Attach your sales receipt to this owner’s manual.
Verification of date of purchase may be required for
warranty service of your HOOVER
®
product.
Be sure to register your product online at Hoover.com or
call 1-800-944-9200 to register by phone. Visit Hoover.com
for additional video instructions for assembly and
maintenance.
1-800-944-9200
Made in Mexico
MANUFACTURING CODE
If you need assistance:
Visit our website at hoover.com. Follow the authorized dealer locator link to find the Hoover® authorized
dealer nearest you or call 1-800-944-9200 for an automated referral of Hoover® authorized dealer
locations (U.S. only) or to speak with a customer service representative; Mon- Fri 8am- 7pm EST.
PLEASE DO NOT RETURN THIS PRODUCT TO THE STORE.
(Label located on back of vacuum)
CONTENTS
3
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
When using an electrical appliance, basic precautions should always be
followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE.
WARNING: TO REDUCE THE RISK OF FIRE,
ELECTRIC SHOCK OR INJURY:
• Fully assemble before operating.
• Operate vacuum only at voltage specified on data label on back of cleaner.
• Do not leave appliance when plugged in. Unplug from outlet when not in use and
before cleaning or servicing.
• Do not use outdoors or on wet surfaces.
• Do not allow to be used as a toy. Not intended for use by children age 12 and under.
Close supervision is necessary when used near children. To avoid injury or damage,
keep children away from product, and do not allow children to place fingers or other
objects into any openings.
• Use only as described in this manual. Use only manufacturer’s recommended
attachments and products.
• Do not use with damaged cord or plug. If appliance is not working as it should, has
been dropped, damaged, left outdoors, or dropped into water, take it to a service
center prior to continuing use.
• Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord
around sharp edges or corners. Do not place product on cord. Do not run appliance
over cord. Keep cord away from heated surfaces.
• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
• Do not handle plug or appliance with wet hands.
• Do not put any object into openings. Do not use with any opening blocked; keep free
of dust, lint, hair, and anything that may reduce air flow.
• Keep hair, loose clothing, fingers, and all parts of body away from openings and
moving parts.
• Turn off all controls before unplugging.
• Use extra care when cleaning on stairs. To avoid personal injury or damage, and to
prevent the cleaner from falling, always place cleaner at bottom of stairs on floor.
Do not place cleaner on stairs or furniture, as it may result in injury or damage.
• Do not use to pick up flammable or combustible liquids, such as gasoline, or fine
wood sandings, or use in areas where they may be present.
• Hold plug when rewinding onto cord reel. Do not allow plug to whip when rewinding.
• Unplug before connecting Air-Powered Hand Tool.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or
hot ashes.
• Do not use without Dirt Cup and/or Filters in place.
• WARNING: This product contains chemicals known to the State of California to cause
cancer, birth defects or reproductive harm. WASH HANDS AFTER HANDLING.
CAUTION: TO REDUCE THE RISK OF DAMAGE:
• Avoid picking up hard, sharp objects with this product, as they may cause damage.
• Store in a dry place. Do not expose machine to freezing temperatures.
• Do not use sharp objects to clean out hose as they can cause damage.
• With brushroll on, do not allow cleaner to sit in one location for an extended period
of time, as damage to floor can result.
WARNING:
• To reduce the risk of electric shock, this appliance has a polarized plug (one blade
is wider than the other). This plug will fit in a polarized outlet only one way. If the
plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a
qualified electrican to install the proper outlet. Do not change the plug in any way.
4
ATTACH HANDLE
(varies per model)
POSITION TOOLS (varies per model)
1. VACUUM ASSEMBLY
A. Handle*
B. Vacuum Base
C. Air-Powered Hand Tool*
D. Air-Powered Hand Tool Clip*
E. Crevice T ool
F. Dusting/Upholstery Tool*
G. Extension Wand
H. Screw (for assembly)
I. Dirt Cup
*V aries per model
Remove all parts from carton and
identify each item shown.
Make sure all parts are located
before disposing of packing
materials.
Additional parts may be ordered at
Hoover.com or call 1-800-944-9200.
5
1.3
1.2
Note: Remove the screw located in the vacuum
base and set aside until instruction 1.3
1.2 Insert handle section into vacuum base. Push
down firmly.
1.3 Using a Phillips screwdriver, fasten (1) screw
behind handle into vacuum base.
ATTACH DIRT CUP
1.4
1.4 Place bottom of dirt cup into vacuum body first.
Pivot cup into vacuum. Dirt cup is secure when you
hear a click.
1.5 1.6
1.5 Secure Air-Powered Hand Tool Clip (A) over
ridges on side of handle. Attach bottom of AirPowered Hand T ool and pivot into clip until secure.
1.6 Place Crevice Tool into Wand and slide into
tool storage area on left back side (B) of vacuum
and place Upholstery Tool on right back side (C) of
vacuum as shown.
b
C
CARTON CONTENTS
A
Actual model may vary from images shown.
B
C
E
1.1
F
G
H
I
D
A
2.1
VACUUM DESCRIPTION
2.2 Plug cord into
electrical outlet.
To turn vacuum ON,
push ON/OFF switch
once.
To turn vacuum OFF,
push switch again.
2.3 For optimal cleaning performance on bare floors
and carpet with pile deeper than 1”, brushroll should
be turned off.
The vacuum is shipped with the brushroll in the ON
position. To turn brushroll OFF for Suction Only
Mode, step on pedal (A).
1
2
3
5
8
9
22
15
10
12
16
7
18
19
11
2.2
2.3
A
2. HOW TO USE
1. Handle**
2. ON/OFF Switch
3. Dirt Cup Release Button
4. Carry Handle
5. Dirt Cup
6. Stair Cleaning Handle
7. Headlight*
8. Height Adjustment
9. Furniture Guard
10. Brushroll On/Off Pedal*
(Suction Only Mode)
1 1. Cord Rewind Pedal*
12. Filter made with HEPA media
and Carbon Filter* Access
13. Rinsable Filter Access
14. System Check Indicator
15. Air-Powered Hand T ool **
16. Crevice Tool (inside wand)
17. Extension Wand
18. Hose
19. Handle Release Pedal
20. Hose Tube
21. Hose Release Button
22. Dusting/ Upholstery T ool**
SUCTION ONLY MODE/ BRUSHROLL SHUT-OFFON-OFF SWITCH
To return cord for storage, unplug from wall.
2.4 Grasp the end of the plug and pull to release cord from cord reel until red tape
is reached.
T o return cord for storage, hold plug and press down Cord Release Pedal (A) on side
of cord reel. Hold plug when rewinding onto cord reel. Do not allow plug to whip
when rewinding.
CORD REWIND AND STORAGE
13
21
20
6
2.4
A
14
*Available on select models only
**V aries per model
17
for bare floors and very high pile carpet
When pulling on the cord, yellow tape will identify when the cord is almost fully
extended. When red tape is visible on the cord, the cord has reached its allowable
extended length. Do not pull the cord out any further.
6
Actual model may vary from images shown.
4
Pedal (A) is inactive when the cleaner is in the
upright position.
IMPORTANT
Brushroll should be in off position for cleaning of
high pile carpet deeper than 1”.
CAUTION
! !
IMPORTANT
A
2.8 To adjust height setting, PUSH DOWN and
TURN knob (A) to desired height setting.
For maximum cleaning performance, the following
carpet height settings are recommended:
• Lowest setting: for all typesof carpet and
bare floors.
• Higher settings: for very deep pile carpet,
where easier pushing effort is desired, while
maintaining good cleaning performance.
2.8
If the vacuum is difficult to push, push down and
turn knob to the next higher setting.
CARPET HEIGHT ADJUSTMENT
IMPORTANT
TRANSPORTING CLEANER
2.6 To move your
cleaner from room to
room, put handle in
upright position, tilt
cleaner back on rear
wheels and push
forward.
2.6
HANDLE POSITIONS
2.7
2.7 The handle of your
cleaner has two
positions: 1) Upright for
storage and when using
cleaning tools. 2)
Operating position for
general operation on
carpets and floors.
Step on handle release
pedal to lower handle.
1
2
7
Actual model may vary from images shown.
2.5 Press Handle
Release (A) to fold the
handle to storage position.
FOLDING HANDLE
for storage.
(Available on select models only)
2.5
A
8
A. Use Upholstery Tool to clean upholstered
furniture, draperies, mattresses, clothing, and
carpeted stairs. (Tool varies per model)
B. Air-Powered Hand Tool may be used for
upholstered furniture, draperies, mattresses,
clothing, automobile interiors, and carpeted stairs.
(Tool varies per model)
C. Extension Wand is used to give extra length to
your hose. Use it with any of the above tools.
D. Crevice Tool may be used in tight spaces,
corners and along edges in such places as
dresser drawers, upholstered furniture, stairs and
baseboards.
Tools allow for cleaning surfaces above the floor and for reaching hard to clean areas.
The vacuum is ready for tool use when handle is in upright position.
3. TOOLS
SELECT PROPER TOOL
(T ools may vary per model)
REMOVING HOSE
3.2
3.2 When using cleaning
tools, place cleaner
handle in the upright
position. The agitator
brushroll will not rotate
when the cleaner is in
the upright position.
To remove hose for tool
use, press the hose
release button and pull
hose end out.
To lock back into place,
push hose into hose
tube until you hear a
click.
Actual model may vary from images shown.
ATTACH WAND AND TOOLS
(T ools may vary per model)
3.3
3.3 Attach tool or wand
to the hose (A).
Attach tool to wand (B)
by pushing it firmly onto
the wand.
Twist wand or tool
slightly to tighten or
loosen the connection.
To extend wand, twist
counter-clockwise to
the unlocked position,
extend wand & twist
clockwise until tight.
Reverse to collapse.
b
A
WARNING
!
Unplug vacuum before connecting AirPowered Hand T ool.
!
3.1
b
C
D
A
CAUTION
! !
To reduce the risk of personal injury from moving
parts, unplug vacuum before servicing.
To clean Hose and Air-Powered Hand Tool, wipe
with a damp cloth. DO NOT submerge in water.
Other cleaning tools may be washed in warm water
with a mild detergent. Rinse and air dry 24 hours
before using.
HOW TO CLEAN TOOLS
3.4 Lift vacuum by Stair Cleaning Handle and
position on stairs. Clean forward to back. Never
leave the vacuum standing on stairs when not
cleaning.
3.5 Use the Hose and Air-Powered Hand Tool
(Tool varies per model) for stair cleaning. When using
tools, always ensure handle is in upright position.
3.4
STAIR CLEANING
CAUTION
! !
Use extra care when cleaning on stairs. To avoid personal injury or damage, and to prevent the cleaner
from falling, always place cleaner at bottom of stairs on floor. Do not place cleaner on stairs or furniture,
as it may result in injury or damage. When using tools, always ensure handle is in upright position.
3.5
9
Actual model may vary from images shown.
10
4. MAINTENANCE
A Thermal Protector has been designed into your cleaner to protect it from overheating. When the
thermal protector activates the cleaner will stop running.
If this happens proceed as follows:
1. Turn cleaner OFF and unplug it from the electrical outlet.
2. Empty dirt cup.
3. Inspect the nozzle inlet, hose connector, hose, dirt cup inlet, cyclonic filter, rinsable filter, and
HEPA filter for any obstructions. Clear obstructions if present.
4. When cleaner is unplugged and motor cools for 30 minutes, the thermal protector will deactivate
and cleaning may continue.
If the thermal protector continues to activate after following the above steps, your cleaner
needs servicing.
NOTICE
! !
Familiarize yourself with these home maintenance tasks as proper use and
care of your vacuum will ensure continued cleaning effectiveness.
The System Check Indicator located at (A), alerts you to possible system
performance issues.
A
4.1
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
If System Check
Indicator is red:
1. Rinsable filter and/or filter made
with HEPA media is dirty .
1. Clean rinsable filter and/or filter made with
HEP A media - reference pg. 11
2. Dirt cup is full and/or clogged. 2. Empty dirt cup - reference pg. 1 1
3. Brushroll and/or hose is
clogged.
3. Check hose for clogging - reference pg 13.
Check brushroll for clogging - reference pg. 12.
Any other servicing should be done by an authorized service representative.
Actual model may vary from images shown.
4.2 To maintain optimal performance, empty the dirt cup before the dirt cup
reaches the max line (A). Place the vacuum in the upright position before
removing the dirt cup.
When to Empty
DIRT CUP
CAUTION
! !
To reduce the risk of personal injury - unplug vacuum before servicing.
Do not use vacuum without dirt cup or filters in place.
Very fine materials, such as face powder or cornstarch, may seal the filter
and cause a reduction in performance. When using the vacuum for this
type of dust, empty the cup and clean the filters often.
4.2
A
11
4.3
How to Empty
4.3 Press dirt cup
release button (A) and
pivot cup out.
4.4 Hold dirt cup over
trash receptacle, push
dirt cup door release
lever (B) to open dirt
cup door (C).
Close dirt cup door (C).
Press firmly to secure
at front (D).
4.4
b
A
C
4.5
4.5 Place bottom of dirt cup into vacuum body first. Pivot dirt cup into vacuum
body and press firmly until it locks into place.
To maintain optimal performance, filters should
be cleaned at least every two months under
normal use.
Rinsable Filter: How to Clean
Remove dirt cup as described in Fig. 4.3.
4.6 Pull up on dirt cup latch to open.
4.7 Pull on filter by the pocket to remove rinsable filter.
Hold filter under running water for at least two
minutes to remove dirt and debris. Squeeze filter
twice while underwater. Remove from water and
squeeze a final time to remove excess water.
FILTERS: When to Clean
4.7
CAUTION
! !
To reduce the risk of personal injury - unplug
vacuum before servicing. Do not use vacuum
without dirt cup or filters in place.
D
IMPORTANT
Allow filter to dry completely before replacing.
Dry filter on edge so air circulates on both sides
of filter. This may take up to 48 hours.
Replace filter with pocket and graphics facing up.
Close lid securely by pushing until it clicks.
Replace dirt cup as described in Fig 4.5.
4.6
When used and maintained properly, your Rinsable
Filter should not need replacement within the
warranty period. If desired, additional filter is
available at Hoover.com or call 1-800-944-9200.
Ask for Hoover
®
Part No. 304087001
What to Buy: Rinsable Filter
Actual model may vary from images shown.
4.8
4.8 With fingers in slots, pull filter frame (A)
straight out. Hold filter over a trash receptacle
and tap out dirt and debris.
Slide back into position on vacuum.
A
CAUTION
! !
To reduce the risk of personal injury - unplug
vacuum before servicing. Do not use vacuum
without dirt cup or filters in place.
What to Buy: Filter Made With HEPA Media
When used and maintained properly, your Filter should not need replacement
within the warranty period. If desired, additional filter is available at Hoover.com
or call 1-800-944-9200. Ask for Hoover
®
Part No. 303172001.
IMPORTANT
DO NOT RINSE OR WASH THE FILTER MADE WITH HEPA MEDIA.
Filter Made With HEPA Media: How to Clean
12
Cyclonic Filter Assembly: How to Clean
Remove dirt cup as described in Fig. 4.3.
4.9 Twist filter assembly (A) counter-clockwise.
Remove assembly from dirt cup.
4.10 Dirt and debris can be cleaned from the filter
assembly with the Dusting/ Upholstery Tool.
4.1 1 If further cleaning of the internal filter assembly
is required, turn dust skirt (B) counterclockwise to
remove.
4.12 Grab dirt cup shroud (C), pull straight off and
clean with dusting/upholstery tool.
After cleaning, replace dirt cup shroud (C) onto and
inside edge of filter assembly and align center lines
with Hoover
®
emblem. Place skirt (B) onto shroud,
align (4) slots with (4) tabs, and turn clockwise to lock.
Place the filter assembly (4.9, A) on the dirt cup,
aligning (3) tabs on filter with (3) slots on dirt cup (B)
and twist it clockwise to secure into position.
CAUTION
! !
To reduce the risk of personal injury - unplug
vacuum before servicing. Do not use vacuum
without dirt cup or filters in place.
4.9
4.10
4.11
What to Buy: Carbon Filter
Carbon Filter may need to be replaced more
often to maintain optimal odor absorbing
effectiveness. Additional filter is available at
Hoover.com or call 1-800-944-9200. Ask for
Hoover
®
Part No. 902404001.
Carbon Filter : How to Clean
(Available on select models only).
Your Carbon Filter is located on the underside of
the Filter made with HEPA media.
IMPORTANT
DO NOT RINSE OR WASH the Carbon Filter.
Actual model may vary from images shown.
BRUSHROLL: How to Clean
4.13 Turn vacuum over so bottom side is facing up.
Rotate red upper latch (A) counterclockwise.
4.14 Slide (2) lower latches (B) to the unlock position.
4.15 Pivot out bottom plate and remove any debris
and/or hair from brushroll.
4.16 Reposition bottom plate, aligning (2) screws
on nozzle with lower latches (4.14,B). Press
firmly on all front edges (4.16) of nozzle guard to
ensure that it is properly seated. Slide (2) lower
latches to lock in position, and rotate red upper
latch clockwise.
4.13
4.14
A
b
4.15
CAUTION
! !
To reduce the risk of personal injury from moving
parts, unplug vacuum before servicing.
4.16
The Hoover® emblem and center lines on the dirt
cup should all align on the front of the dirt cup if
assembled correctly.
Replace dirt cup as described in Fig. 4.5.
b
C
A
4.12
13
4.20
4.18
4.18 Turn tool so bottom faces up. Rotate the
latches (A) on either side of tool.
4.19 Remove bottom plate (B).
4.20 Remove any debris and/ or hair from brushroll.
Replace bottom plate by aligning tabs along front
edge of tool. Rotate latches back into locked
position.
A
AIR-POWERED HAND TOOL:
How to Clean
(Tool varies per model)
4.19
b
HOSE: How to Clean
4.17
A
CAUTION
! !
To reduce the risk of personal injury from moving parts, unplug vacuum
before servicing.
4.17 To remove hose for tool use, press the hose release button (A) and pull
hose end out.
Clear away debris or obstructions from hose. Do not use sharp objects to clean
out hose as they can cause damage. To lock back into place, push hose into
hose tube until you hear a click.
CAUTION
! !
To reduce the risk of personal injury from moving
parts, unplug vacuum before servicing.
Not to be used for grooming a pet.
Actual model may vary from images shown.
4.21
4.22
4.23
Removing Lens
Press Handle Release Pedal and place handle in
low position.
4.21 Using a Phillips screwdriver, remove (2)
screws as shown and lift off lens.
Installing Bulb
4.22 Pull old bulb straight out of socket. Push new
bulb straight into socket until locked in place.
Do not use excessive force when installing bulb.
Do not twist or turn bulb when installing bulb.
Replacing Lens
4.23 Reposition lens and secure with screws.
What to Buy:
Headlight
Additional bulbs may
be ordered at Hoover.
com or call 1-800944-9200. Ask for
Hoover® Part No.
27313-107.
HEADLIGHT: How to Replace
WARNING
! !
To reduce the risk of electrical shock, unplug
vacuum before cleaning or servicing.
(available on select models only)
14
BELT
The belt is located under the bottom plate of the
vacuum and should be checked from time to time
to be sure it is in good condition.
When To Replace
How To Replace
4.24 Turn vacuum over so bottom side is facing up.
Rotate red upper latch (A) counter clockwise.
4.25 Slide 2 lower latches (B) to the unlock position.
4.26 Lift off bottom plate.
4.27 Remove used belt from brushroll (C) then from
motor shaft (metal rod) (D) and discard.
Replace belt if it is stretched, cut or broken.
To check the belt, refer to Fig. 4.24 - 4.26.
4.26
C
D
4.27
4.24
4.25
A
b
CAUTION
! !
To reduce the risk of personal injury from moving
parts, unplug vacuum before servicing.
Actual model may vary from images shown.
4.28 With lettering on outside of belt, slide new belt
over motor shaft (metal rod) (E).
Then slip other end of belt around area of brushroll
without bristles (F).
With belt in place, pull and slide brushroll into nozzle
making sure that the brushroll end caps are in the
correct orientation.
4.29 Reposition bottom plate, aligning (2) screws
on nozzle with lower latches (4.25,B). Press firmly
on all front edges (4.29) of nozzle guard to ensure
that it is properly seated. Slide (2) lower latches to
lock in position, and rotate red upper latch
clockwise.
4.28
E
F
What to Buy: Belt
Use only genuine HOOVER® belts with your
vacuum.
When purchasing a new belt for models
with
Brushroll On/Off (Suction Only Mode), ask for
Flat Belt - HOOVER
®
part No. 562289001 or
AH20065.
If desired, additional belts can be purchased at
Hoover.com or 1-800-944-9200
IMPORTANT
Rotate brushroll manually to make sure belt is
not twisted.
4.29
15
5. TROUBLESHOOTING
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the
checklist below.
Any other servicing should be done by an authorized service representative.
WARNING
! !
To reduce risk of personal injury - unplug vacuum before servicing.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Vacuum won’t
run
1. Power cord not firmly plugged
into outlet.
1. Plug unit in firmly.
2. Blown fuse or tripped breaker. 2. Check fuse or breaker in home. Replace
fuse/reset breaker in home.
3. Thermal Protector activated. 3. Unplug and allow vacuum to cool for 30min.
(This willl reset the thermal protector)
System Check
Indicator has
turned red
or
Vacuum won’t
pick up
or
Low suction
1.Rinsable Filter and/ or Filter
made with HEPA media is dirty.
1. Clean Rinsable Filter and or Filter made
with HEPA media - Pg. 11.
2. Dirt cup full and/ or clogged. 2. Empty dirt cup - Pg. 10.
3. Broken or worn belt. 3. Replace belt - Pg.14.
4. Brushroll and/ or Hose clogged. 4. Check Hose - Pg. 13. Check Brushroll - Pg. 12.
5. Carpet height setting is
incorrect.
5. Set Carpet Height Adjustment to appropria t e
setting for carpet being cleaned - Pg.7.
6. Suction Only Mode is ON. 6. Step on Brushroll ON/OFF Pedal to turn
Suction Only Mode OFF - Pg. 6.
Cord Rewind
does not work
1. Cord reel does not retract. 1. Call 1-800-944-9200 for the nearest
authorized service representative.
Dust escaping
from vacuum
1. Dirt cup full. 1. Empty dirt cup - Pg. 10.
2. Dirt cup not installed correctly. 2. Review Dirt Cup removal & replacement Pg. 11.
3. Hose not installed correctly. 3. Review Hose installation - Pg. 8.
4. Rinsable and/ or Filter made
with HEPA media not installed
completely.
4. Review Filter Removal and Cleaning - Pg.
11.
Headlight not
working
1. Bulb burnt out. 1. Replace bulb - Pg. 13.
2. Loose electrical wires. 2. Call 1-800-944-9200 for nearest authorized
Hoover
®
dealer.
Vacuum is
difficult to push
or won’t move
forward
1. Carpet height setting is
incorrect.
1a. Set Carpet Height Adjustment knob to
appropriate setting for carpet being cleaned
- Pg. 7.
2. Brushroll is activated. 2. For very high pile carpet deeper than 1”,
turn brushroll off.
Air-Powered
Hand Tool
brushroll won’t
turn
1. Too much pressure being
applied to tool.
1. Continue using tool applying light pressure.
2. Blockage. 2. Remove blockage.
3. Low vacuum suction. 3. Check items under “Vacuum won’t pick or
Low suction.”
Smoky/burning
smell detected
1. Belt broken or stretched. 1. Replace brushroll belt - Pg. 14.
2. Brushroll is clogged. 2. Clear/ remove debris from brushroll - Pg. 12.
16
To obtain approved Hoover
®
service and genuine Hoover® parts, locate the nearest Authorized Hoover
®
Warranty Service Dealer (Depot) by:
•CheckingtheYellowPagesunder“VacuumCleaners”or“Household”.
•Visitourwebsiteathoover.com(U.S.Customers)orhoover.ca(Canadiancustomers).
Follow the service center link to find the service outlet nearest you.
•Foranautomatedreferralofauthorizedserviceoutletlocationscall1-800-944-9200.
Do not send your vacuum to Hoover
®
, Inc., Company in Glenwillow for service. This will only result in delay.
If you need further assistance:
To speak with a customer service representative call 1-800-944-9200; Mon-Fri 8am-7pm EST. Always
identify your vacuum by the complete model number when requesting information or ordering parts. (The
model number appears on the bottom of the vacuum.)
PLEASE DO NOT RETURN THIS PRODUCT TO THE STORE.
6. SERVICE
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