Hoover 11K 1400 HWash 500 B, 11K 1400 HWash 500 G, 12K 1400 HWash 500 B, 12K 1400 HWash 500 W, 14K 1400 HWash 500 W User Manual

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Thank you for choosing this product. We are proud to offer the ideal product for you and the best complete range of home appliances for your daily routine.

Carefully read this manual for correct and safe appliance use and for helpful tips on efficient maintenance.

Only use the washing machine after carefully reading these instructions. We recommend you always keep this manual on hand and in good condition for any future owners.

Please check that the appliance is delivered with this instruction manual, warranty certificate, service centre address and energy efficiency label. Also check that plugs, drain hose support hook and liquid detergent or bleach tray (only on some models) are included. We recommend you keep all these components.

Each product is identified by a unique 16character code, also called the “serial number”, printed on the sticker. This can be found inside the door opening. This code is a unique code for your product that you will need to register the product warranty, or if you need to contact the Customer Service Centre.

This appliance is marked according to the European directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE).

WEEE contains both polluting substances (which can cause negative consequences for the environment) and basic components (which can be re-used). It is important to have WEEE subjected to specific treatments, in order to remove and dispose properly all pollutants, and recover and recycle all materials. Individuals can play an important role in ensuring that WEEE does not become an environmental issue; it is essential to follow some basic rules:

! WEEE should not be treated as household

waste;

! WEEE should be handed over to the relevant

collection points managed by the municipality or by registered companies. In many countries, for large WEEE, home collection could be present.

In many countries, when you buy a new appliance, the old one may be returned to the retailer who has to collect it free of charge on a one-to-one basis, as long as the equipment is of equivalent type and has the same functions as the supplied equipment.

1. GENERAL SAFETY RULES

2. INSTALLATION

3. DETERGENT DRAWER

4. PRACTICAL HINTS

5. CLEANING AND MAINTENANCE

6. PORTHOLE EMERGENCY OPENING

7. REMOTE CONTROL (WI-FI)

8. QUICK USER GUIDE

9. CONTROLS AND PROGRAMS

10. TROUBLESHOOTING AND WARRANTY

FOR U.K. ONLY On receipt of your appliance please check it carefully for damage. Any damage found must be reported to the

delivery driver immediately. Alternatively damage found must be reported to the retailer within 2 days of receipt.

Environmental conditions

Contents

1. GENERAL SAFETY RULES

! This appliance is intended to

be used in household and similar applications such as:

- Staff kitchen areas in shops, offices and other working environments;

- Farm houses;

- By clients in hotels, motels and other residential type environments;

- Bed and breakfast type environments.

A different use of this appliance from household environment or from typical housekeeping functions, as commercial use by expert or trained users, is excluded even in the above applications. If the appliance is used in a manner inconsistent with this it may reduce the life of the appliance and may void the manufacturer’s warranty. Any damage to the appliance or other damage or loss arising through use that is not consistent with domestic or household use (even if located in a domestic or household environment) shall not be accepted by the manufacturer to the fullest extent permitted by law.

! This appliance can be used by

children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance

in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

! Children should be supervised

to ensure that they do not play with the appliance.

! Children of less than 3 years

should be kept away unless continuously supervised.

! If the supply cord is damaged, it

must be replaced by a special cord or assembly available from the manufacturer or its service agent.

! Only use the hose-sets

supplied with the appliance for the water supply connection (do not reuse old hose-sets).

! Water pressure must be between

0.05 MPa and 0.8 MPa.

! Make sure carpets or rugs do

not obstruct the base or any of the ventilation openings.

! After installation, the appliance

must be positioned so that the plug is accessible.

! The maximum load capacity of

dry clothes depends on the model used (see control panel).

! To consult the product technical

specification please refer to the manufacturer website.

! The technical details (supply

voltage and power input) are indicated on the product rating plate

! Make sure that the electrical

system is earthed, complies with all applicable law and that the (electricity) socket is compatible with the plug of the appliance. Otherwise, seek qualified professional assistance.

! The use of converters, multiple

sockets or extension cords is strongly advised against

! Before cleaning or maintaining

the washing machine, unplug the appliance and turn off the water tap.

! Do not pull on the power cord

or appliance to unplug the machine.

! Make sure there is no water in

the drum before opening the door.

! Do not expose the washing

machine to rain, direct sunlight or other weather elements. Protect from possible freezing.

! When moving, do not lift the

washing machine by the knobs or detergent drawer; during transport, never rest the door on the trolley. We recommend two people lift the washing machine.

! In the event of fault and/or

malfunction, turn off the washing machine, close the water tap and do not tamper with the appliance. Immediately contact the Customer Service Centre and only use original spare parts. Failure to observe these instruction may jeopardise appliance safety.

Electrical connections and safety instructions

WARNING:

water may reach very high temperatures during the wash cycle.

2. INSTALLATION

! Remove the 2 or 4 transportation

screws (A) on the back and remove the 2 or 4 flat washers, rubber bungs and plastic spacer tubes (B) as illustrated in figure 1.

! If the washing machine is built-in,

unscrew the 3 or 4 transportation screws (A) and remove the 3 or 4 flat washers, rubber bungs and plastic spacer tubes (B).

During the removal of the screws occasionally spacer tubes fall inside the product, these can be remove by tilting the product forward and recovering them from the floor or inside the base of the machine.

! Cover the open transportation screw

holes with the 2 or 4 plastic caps included in the instruction bag.

! Place the corrugated plastic sheet,

found on top of the appliance during the unpacking process, into the base of the appliance as shown in figure 2 (according to the model, consider version A, B or C).

WARNING:

keep packaging materials away from children.

In some models this operation will not be necessary, because the corrugated plastic sheet will be already placed on the bottom of the appliance.

! Connect the water hose to the water

supply tap (fig. 3) only using the hose supplied with the appliance (do not reuse old hose-sets).

! SOME MODELS may include one or

more of the following features:

! HOT&COLD (fig. 4):

water mains connection settings with hot and cold water for higher energy savings. Connect the grey tube to the cold water tap and the red one to the hot water tap. The machine can be connected to the cold water tap only: in this case, some programs may start a few minutes later.

! AQUASTOP (fig. 5):

a device located on the supply tube that stops water flow if the tube deteriorates; in this case, a red mark will appear in the window “A” and the tube must be replaced. To unscrew the nut, press the one-way lock device "B".

! AQUAPROTECT – SUPPLY TUBE WITH

GUARD (fig. 6):

Should water leak from the primary internal tube "A", the transparent containment sheath "B" will contain water to permit the washing cycle to complete. At the end of the cycle, contact the Customer Service Centre to replace the supply tube.

Hydraulic connections

! The washing machine should be installed in

its final position such that the water fill hose is not kinked or trapped. The corrugated drain hose should be inserted into suitable drain pipe of between 50 cm and 85 cm height above the floor using the curved drain hose support. If an under sink connection is used the drain hose must be routed above the sink overfill opening to prevent back siphoning. Care must be taken to avoid kinking or trapping the drain hose (fig. 7).

! Level the appliance using the feet as

illustrated in figure 8:

a. turn the nut clockwise to release the

screw;

b. rotate the foot to raise or lower it until it

touches to the floor;

c. lock the foot, screwing in the nut, until it

tightens against to the bottom of the washing machine.

! Plug in the appliance.

min 50 cm max 85 cm

+2,6 mt

max

max 100 cm

min 4 cm

Setting

WARNING:

contact the Customer Service Centre should the power cord need replacement.

Installation faults are not covered by the manufacturers warranty.

3. DETERGENT DRAWER

The detergent draw is split into 3 compartments as illustrated in figure 9:

! compartment "1": for prewash detergent; ! compartment “ ”: for special additives,

softeners, starch fragrances, etc.;

! compartment "2": for washing

detergent.

A liquid detergent cup is also included IN SOME MODELS (fig. 10). To use it, place it

in compartment "2". This way, liquid detergent will only enter the drum at the right time. The cup can also be used for bleach when the “Rinse” program is selected.

WARNING:

only use liquid products; the washing machine is set to automatically dose additives at each cycle during the last rinse.

WARNING:

some detergents are not designed for use in the dispenser drawer but are supplied with their own dispenser that is placed in the drum directly.

SOME MODELS are provided with the automatic dosage, this carries out a precise measurement of detergent and softener.

In this case, refer to the specific section in the CONTROLS AND PROGRAMS chapter for details.

4. PRACTICAL HINTS

When sorting laundry, make sure:

- have eliminated metallic objects such as hair clips, pins, coins, from laundry;

- to have buttoned pillow cases, closed zips, tied loose belts and long robe ribbons;

- to have removed rollers, hooks or clips from curtains;

- to have carefully read clothing washing labels;

- to have removed any persistent stains using specific detergents.

! When washing rugs, bedcovers or other

heavy clothing, we recommend you avoid the spinning cycle.

! To wash wool, make sure the item can be

machine washed. Check the fabric label.

! Leave the appliance’s door slightly open

between washes, to prevent possible bad smells developing inside the machine.

Tips on how to save money and not damage the environment when using your appliance.

! Load the machine to the highest capacity

shown in the programme table for each programme - this will allow you to SAVE energy and water.

! Noise and residual laundry moisture are

affected by spin speed: a faster spin is associated with greater noise and lower residual moisture in the laundry.

! The most efficient programmes in terms

of combined use of water and energy are usually the longer-lasting ones with lower temperature.

Maximise the load size

! Achieve the best use of energy, water,

detergent and time by using the recommended maximum load size. Save up to 50% energy by washing a full load instead of 2 half loads.

Do you need to pre-wash?

! For heavily soiled laundry only!

SAVE detergent, time, water and between 5 to 15% energy consumption by NOT selecting Prewash for slight to normally soiled laundry.

Is a hot wash required?

! Pretreat stains with stain remover or soak

dried in stains in water before washing to reduce the necessity of a hot wash programme. Save energy by using a low temperature wash programme.

Before using a drying programme (WASHER-DRYERS)

! SAVE energy and time by selecting a

high spin speed to reduce the water content in laundry before using a drying programme.

Below is a short guide with tips and advice on the use of detergent.

! Only use detergents suitable for machine

washing.

! Select your detergent according to the

type of fabric (cotton, delicates, synthetics, wool, silk, etc.), the colour, the type and level of soiling and the programmed washing temperature.

! To use the right amount of detergent,

softener or any other additives, carefully follow the manufacturer’s instructions every time: correctly using the

appliance with the right dose allows you to avoid waste and to reduce the environmental impact.

Load tips

Useful advice for saving

Dosing the detergent

! Too much detergent leads to excessive

foam, which prevents the cycle being carried out correctly. It could also affect the quality of the washing and rinsing.

The use of ecological detergents without phosphates may cause the following effects:

- cloudier rinse drain water: This effect is tied to the suspended zeolites which do not have negative effects on rinse efficiency.

- white powder (zeolites) on laundry at the end of the wash: this is normal, the powder is not absorbed by fabric and does not change its colour. To remove the zeolites, select a rinse programme. In the future consider using slightly less detergent.

- foam in the water at last rinse: this does not necessary indicate poor rinsing. Consider using less detergent in future washes.

- abundant foam: This is often due to the anionic surfactants found in the detergents which are hard to eliminate from laundry.

In this case, do not re-rinse to eliminate

these effects: it will not help at all. We suggest conducting a maintenance wash using a proprietary cleaner.

If the problem persists or if you suspect a malfunction, immediately contact an Authorised Customer Service Centre.

When washing heavily soiled whites, we recommend using cotton programs

60°C or above and a normal washing

powder (heavy duty) that contains bleaching agents that at medium/high temperatures provide excellent results.

For washes between 40°C and 60°C the type of detergent used needs to be appropriate for the type of fabric and level of soiling. Normal powders are suitable for “white” or colour fast fabrics with high soiling, while liquid detergents or “colour protecting” powders are suitable for coloured fabrics with light levels of soiling.

For washing at temperatures below 40°C we recommend the use of liquid

detergents or detergents specifically labeled as suitable for low temperature washing.

For washing wool or silk, only use detergents specifically formulated for these fabrics.

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