Hoover 11K 1400 HWash 500 B, 11K 1400 HWash 500 G, 12K 1400 HWash 500 B, 12K 1400 HWash 500 W, 14K 1400 HWash 500 W User Manual

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Thank you for choosing this product. We are proud to offer the ideal product for you and the best complete range of home appliances for your daily routine.

Carefully read this manual for correct and safe appliance use and for helpful tips on efficient maintenance.

Only use the washing machine after carefully reading these instructions. We recommend you always keep this manual on hand and in good condition for any future owners.

Please check that the appliance is delivered with this instruction manual, warranty certificate, service centre address and energy efficiency label. Also check that plugs, drain hose support hook and liquid detergent or bleach tray (only on some models) are included. We recommend you keep all these components.

Each product is identified by a unique 16character code, also called the “serial number”, printed on the sticker. This can be found inside the door opening. This code is a unique code for your product that you will need to register the product warranty, or if you need to contact the Customer Service Centre.

This appliance is marked according to the European directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE).

WEEE contains both polluting substances (which can cause negative consequences for the environment) and basic components (which can be re-used). It is important to have WEEE subjected to specific treatments, in order to remove and dispose properly all pollutants, and recover and recycle all materials. Individuals can play an important role in ensuring that WEEE does not become an environmental issue; it is essential to follow some basic rules:

! WEEE should not be treated as household

waste;

! WEEE should be handed over to the relevant

collection points managed by the municipality or by registered companies. In many countries, for large WEEE, home collection could be present.

In many countries, when you buy a new appliance, the old one may be returned to the retailer who has to collect it free of charge on a one-to-one basis, as long as the equipment is of equivalent type and has the same functions as the supplied equipment.

1. GENERAL SAFETY RULES

2. INSTALLATION

3. DETERGENT DRAWER

4. PRACTICAL HINTS

5. CLEANING AND MAINTENANCE

6. PORTHOLE EMERGENCY OPENING

7. REMOTE CONTROL (WI-FI)

8. QUICK USER GUIDE

9. CONTROLS AND PROGRAMS

10. TROUBLESHOOTING AND WARRANTY

FOR U.K. ONLY On receipt of your appliance please check it carefully for damage. Any damage found must be reported to the

delivery driver immediately. Alternatively damage found must be reported to the retailer within 2 days of receipt.

Environmental conditions

Contents

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1. GENERAL SAFETY RULES

! This appliance is intended to

be used in household and similar applications such as:

- Staff kitchen areas in shops, offices and other working environments;

- Farm houses;

- By clients in hotels, motels and other residential type environments;

- Bed and breakfast type environments.

A different use of this appliance from household environment or from typical housekeeping functions, as commercial use by expert or trained users, is excluded even in the above applications. If the appliance is used in a manner inconsistent with this it may reduce the life of the appliance and may void the manufacturer’s warranty. Any damage to the appliance or other damage or loss arising through use that is not consistent with domestic or household use (even if located in a domestic or household environment) shall not be accepted by the manufacturer to the fullest extent permitted by law.

! This appliance can be used by

children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance

in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

! Children should be supervised

to ensure that they do not play with the appliance.

! Children of less than 3 years

should be kept away unless continuously supervised.

! If the supply cord is damaged, it

must be replaced by a special cord or assembly available from the manufacturer or its service agent.

! Only use the hose-sets

supplied with the appliance for the water supply connection (do not reuse old hose-sets).

! Water pressure must be between

0.05 MPa and 0.8 MPa.

! Make sure carpets or rugs do

not obstruct the base or any of the ventilation openings.

! After installation, the appliance

must be positioned so that the plug is accessible.

! The maximum load capacity of

dry clothes depends on the model used (see control panel).

! To consult the product technical

specification please refer to the manufacturer website.

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! The technical details (supply

voltage and power input) are indicated on the product rating plate

! Make sure that the electrical

system is earthed, complies with all applicable law and that the (electricity) socket is compatible with the plug of the appliance. Otherwise, seek qualified professional assistance.

! The use of converters, multiple

sockets or extension cords is strongly advised against

! Before cleaning or maintaining

the washing machine, unplug the appliance and turn off the water tap.

! Do not pull on the power cord

or appliance to unplug the machine.

! Make sure there is no water in

the drum before opening the door.

! Do not expose the washing

machine to rain, direct sunlight or other weather elements. Protect from possible freezing.

! When moving, do not lift the

washing machine by the knobs or detergent drawer; during transport, never rest the door on the trolley. We recommend two people lift the washing machine.

! In the event of fault and/or

malfunction, turn off the washing machine, close the water tap and do not tamper with the appliance. Immediately contact the Customer Service Centre and only use original spare parts. Failure to observe these instruction may jeopardise appliance safety.

Electrical connections and safety instructions

WARNING:

water may reach very high temperatures during the wash cycle.

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2. INSTALLATION

! Remove the 2 or 4 transportation

screws (A) on the back and remove the 2 or 4 flat washers, rubber bungs and plastic spacer tubes (B) as illustrated in figure 1.

! If the washing machine is built-in,

unscrew the 3 or 4 transportation screws (A) and remove the 3 or 4 flat washers, rubber bungs and plastic spacer tubes (B).

During the removal of the screws occasionally spacer tubes fall inside the product, these can be remove by tilting the product forward and recovering them from the floor or inside the base of the machine.

! Cover the open transportation screw

holes with the 2 or 4 plastic caps included in the instruction bag.

! Place the corrugated plastic sheet,

found on top of the appliance during the unpacking process, into the base of the appliance as shown in figure 2 (according to the model, consider version A, B or C).

WARNING:

keep packaging materials away from children.

In some models this operation will not be necessary, because the corrugated plastic sheet will be already placed on the bottom of the appliance.

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! Connect the water hose to the water

supply tap (fig. 3) only using the hose supplied with the appliance (do not reuse old hose-sets).

! SOME MODELS may include one or

more of the following features:

! HOT&COLD (fig. 4):

water mains connection settings with hot and cold water for higher energy savings. Connect the grey tube to the cold water tap and the red one to the hot water tap. The machine can be connected to the cold water tap only: in this case, some programs may start a few minutes later.

! AQUASTOP (fig. 5):

a device located on the supply tube that stops water flow if the tube deteriorates; in this case, a red mark will appear in the window “A” and the tube must be replaced. To unscrew the nut, press the one-way lock device "B".

! AQUAPROTECT – SUPPLY TUBE WITH

GUARD (fig. 6):

Should water leak from the primary internal tube "A", the transparent containment sheath "B" will contain water to permit the washing cycle to complete. At the end of the cycle, contact the Customer Service Centre to replace the supply tube.

Hydraulic connections

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! The washing machine should be installed in

its final position such that the water fill hose is not kinked or trapped. The corrugated drain hose should be inserted into suitable drain pipe of between 50 cm and 85 cm height above the floor using the curved drain hose support. If an under sink connection is used the drain hose must be routed above the sink overfill opening to prevent back siphoning. Care must be taken to avoid kinking or trapping the drain hose (fig. 7).

! Level the appliance using the feet as

illustrated in figure 8:

a. turn the nut clockwise to release the

screw;

b. rotate the foot to raise or lower it until it

touches to the floor;

c. lock the foot, screwing in the nut, until it

tightens against to the bottom of the washing machine.

! Plug in the appliance.

min 50 cm max 85 cm

+2,6 mt

max

max 100 cm

min 4 cm

Setting

WARNING:

contact the Customer Service Centre should the power cord need replacement.

Installation faults are not covered by the manufacturers warranty.

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3. DETERGENT DRAWER

The detergent draw is split into 3 compartments as illustrated in figure 9:

! compartment "1": for prewash detergent; ! compartment “ ”: for special additives,

softeners, starch fragrances, etc.;

! compartment "2": for washing

detergent.

A liquid detergent cup is also included IN SOME MODELS (fig. 10). To use it, place it

in compartment "2". This way, liquid detergent will only enter the drum at the right time. The cup can also be used for bleach when the “Rinse” program is selected.

WARNING:

only use liquid products; the washing machine is set to automatically dose additives at each cycle during the last rinse.

WARNING:

some detergents are not designed for use in the dispenser drawer but are supplied with their own dispenser that is placed in the drum directly.

SOME MODELS are provided with the automatic dosage, this carries out a precise measurement of detergent and softener.

In this case, refer to the specific section in the CONTROLS AND PROGRAMS chapter for details.

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4. PRACTICAL HINTS

When sorting laundry, make sure:

- have eliminated metallic objects such as hair clips, pins, coins, from laundry;

- to have buttoned pillow cases, closed zips, tied loose belts and long robe ribbons;

- to have removed rollers, hooks or clips from curtains;

- to have carefully read clothing washing labels;

- to have removed any persistent stains using specific detergents.

! When washing rugs, bedcovers or other

heavy clothing, we recommend you avoid the spinning cycle.

! To wash wool, make sure the item can be

machine washed. Check the fabric label.

! Leave the appliance’s door slightly open

between washes, to prevent possible bad smells developing inside the machine.

Tips on how to save money and not damage the environment when using your appliance.

! Load the machine to the highest capacity

shown in the programme table for each programme - this will allow you to SAVE energy and water.

! Noise and residual laundry moisture are

affected by spin speed: a faster spin is associated with greater noise and lower residual moisture in the laundry.

! The most efficient programmes in terms

of combined use of water and energy are usually the longer-lasting ones with lower temperature.

Maximise the load size

! Achieve the best use of energy, water,

detergent and time by using the recommended maximum load size. Save up to 50% energy by washing a full load instead of 2 half loads.

Do you need to pre-wash?

! For heavily soiled laundry only!

SAVE detergent, time, water and between 5 to 15% energy consumption by NOT selecting Prewash for slight to normally soiled laundry.

Is a hot wash required?

! Pretreat stains with stain remover or soak

dried in stains in water before washing to reduce the necessity of a hot wash programme. Save energy by using a low temperature wash programme.

Before using a drying programme (WASHER-DRYERS)

! SAVE energy and time by selecting a

high spin speed to reduce the water content in laundry before using a drying programme.

Below is a short guide with tips and advice on the use of detergent.

! Only use detergents suitable for machine

washing.

! Select your detergent according to the

type of fabric (cotton, delicates, synthetics, wool, silk, etc.), the colour, the type and level of soiling and the programmed washing temperature.

! To use the right amount of detergent,

softener or any other additives, carefully follow the manufacturer’s instructions every time: correctly using the

appliance with the right dose allows you to avoid waste and to reduce the environmental impact.

Load tips

Useful advice for saving

Dosing the detergent

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! Too much detergent leads to excessive

foam, which prevents the cycle being carried out correctly. It could also affect the quality of the washing and rinsing.

The use of ecological detergents without phosphates may cause the following effects:

- cloudier rinse drain water: This effect is tied to the suspended zeolites which do not have negative effects on rinse efficiency.

- white powder (zeolites) on laundry at the end of the wash: this is normal, the powder is not absorbed by fabric and does not change its colour. To remove the zeolites, select a rinse programme. In the future consider using slightly less detergent.

- foam in the water at last rinse: this does not necessary indicate poor rinsing. Consider using less detergent in future washes.

- abundant foam: This is often due to the anionic surfactants found in the detergents which are hard to eliminate from laundry.

In this case, do not re-rinse to eliminate

these effects: it will not help at all. We suggest conducting a maintenance wash using a proprietary cleaner.

If the problem persists or if you suspect a malfunction, immediately contact an Authorised Customer Service Centre.

When washing heavily soiled whites, we recommend using cotton programs

60°C or above and a normal washing

powder (heavy duty) that contains bleaching agents that at medium/high temperatures provide excellent results.

For washes between 40°C and 60°C the type of detergent used needs to be appropriate for the type of fabric and level of soiling. Normal powders are suitable for “white” or colour fast fabrics with high soiling, while liquid detergents or “colour protecting” powders are suitable for coloured fabrics with light levels of soiling.

For washing at temperatures below 40°C we recommend the use of liquid

detergents or detergents specifically labeled as suitable for low temperature washing.

For washing wool or silk, only use detergents specifically formulated for these fabrics.

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5. CLEANING AND MAINTENANCE

Looking after your appliance correctly can extend its lifespan.

! Disconnect the machine from the power

supply.

! Clean the appliance’s external cabinet,

using a damp cloth and AVOIDING

ABRASIVES, ALCOHOL AND/OR DILUENTS.

! It is advisable to regularly clean the

detergent drawer to avoid the accumulation of detergent and additive residues.

! Remove the drawer gently but firmly.

! Clean the drawer under running water

and put it back into its compartment.

FOR MODELS WITH AUTOMATIC LIQUID

DETERGENT AND SOFTENER DOSING SYSTEM:

! Pull out the drawer completely by

pressing the release button, paying

attention to the leakage of detergent residues.

! Fill the drawer with hot water.

! Shake the drawer in order to let the water

flow in all the compartments.

! Empty the drawer from excess water and

reinsert it completely.

Cleaning the appliance’s exterior

Drawer cleaning

Before proceeding with cleaning, all the compartments must be empty.

WARNING:

DO NOT use acid products (for example vinegar) or aggressive detergents to clean the drawer, in order to avoid damaging the seals and/or internal parts of the appliance.

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! The appliance has a special filter that

traps larger residues that could block the draining system, such as buttons or coins (depending on the model, consider version A or B).

We recommend checking and cleaning the filter 5 or 6 times a year.

! Disconnect the machine from the power

supply.

! Ensure all the water has been emptied

from the drum.

! Before unscrewing the filter, we

recommend you place an absorbent cloth under it to keep the floor dry. A small amount of water will come out of the filter as you remove it - this is normal.

! Turn the filter counter-clockwise to the

limit stop.

! Remove and clean the filter; when

finished, replace it turning it clockwise. The filter handle will be locked when it is not possible to turn any further and the handle is horizontal. Smearing a small amount of liquid soap on the filter seal will help refitting.

! Repeat the previous steps in reverse

order to reassemble all parts.

! If the appliance is kept in a non-heated

room for long periods of time, all water residues must be completely removed from the pipes.

! Disconnect the machine from the power

supply socket.

! Detach the tube from the drainage system

and clip on the rear of the machine and lower it, fully draining water into a bowl.

! Secure the drain tube with the drainage

system and clip on the rear of the machine when finished.

! Keep the door glass and gasket clean.

Cleaning the pump filter

Suggestions for moves or prolonged disuse

FOR MODELS WITH AUTOMATIC LIQUID DETERGENT AND SOFTENER DOSING SYSTEM: should you need to tilt or move the machine, remove the detergent drawer before proceeding, keeping it horizontal so as to avoid any leakage.

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6. PORTHOLE EMERGENCY OPENING

Should the porthole be locked due to power Shortage (if the plug is removed before the end of the cycle, re-plug it and turn off the machine to open the door) or as a result of a fault, it can be opened according to the following emergency unlocking procedure:

1. Disconnect the machine from the power socket.

2. Ensure that the water level is below the porthole before opening it, to prevent any flooding. Otherwise, drain excess water through the drain tube and collect it in a bucket.

3. Tilt the machine (or increase the feet height) and remove the visible screw in the front bottom corner of the washing machine (fig. 1).

Insert a screw driver or a similar tool in the visible hook. Lever down and simultaneously

open the porthole as shown in figure 2.

5. Remember to re-assemble the screw at the end of the process.

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7. REMOTE CONTROL (WI-FI)

This appliance is equipped with Wi-Fi technology that allows you to control it remotely via App.

MACHINE ENROLLMENT (ON APP)

! Download the App on your device by

framing the following QR code:

or by the link:

go.haier-europe.com/download-app

! Open the App, create the user profile

(or log-in if it is already created previously) and enroll the appliance following the instructions on the device display.

TO ENABLE REMOTE CONTROL

! Check that the router is switched on and

connected to the Internet.

! Load the laundry, close the door, add the

detergent if it’s necessary.

! Turn the programme selector to the

REMOTE CONTROL

(Wi-Fi) position :

the door will lock and the controls on the control panel will be disabled.

! Start the cycle using the app. When the

cycle has been completed, turn off the machine by turning the programme selector to the OFF position to unlock the door.

TO DISABLE REMOTE CONTROL

! To exit REMOTE CONTROL mode while

a cycle is underway, turn the programme selector to any position other than REMOTE CONTROL (Wi-Fi). The control panel on the appliance will be operative once again, and if the cycle is paused, you will be able to open the door once the DOOR LOCKED indicator light switches off.

! With the door closed, turn the knob to the

REMOTE CONTROL (Wi-Fi) position to control the appliance using the app once again. If there is a cycle underway, it will continue.

The App is available for devices running both Android and iOS, both for tablets and for smartphones.

Get all the details of the Wi-Fi functions by browsing the App in DEMO mode.

For safety reasons, in some wash cycle phases, the door can be opened only if the level of the water is below its lower edge and if the temperature is less than 45°C. If these conditions are met, wait for the DOOR LOCKED light to switch off before opening the door.

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8. QUICK USER GUIDE

This appliance automatically adjusts the level of the water to the type and quantity of washing. This system gives a reduction in energy consumption and a saving in washing times.

! Turn on the appliance and select the

required program.

! Adjust the washing settings if necessary

and select the required options.

! Press the programme start button.

! The end of the programme will be

indicated by a message on the display (on some models, all the indicator lights on the stage will light up).

! Turn off the appliance.

For any type of wash, see the program table and follow the operating sequence as indicated.

Water pressure:

min 0.05 Mpa / max 0.8 Mpa (0.05 MPa dispenses approximately 1 litre of water in 10 seconds)

Spin r.p.m.: See rating plate.

Power input / Power current fuse amp / Supply voltage: See rating plate.

9. CONTROLS AND PROGRAMS

CBDHEFGA

CBDEFGA

* Depending on model

START/PAUSE button

TEMPERATURE SELECTION button

SPIN SPEED button

DELAY START button

OPTIONS button

RAPID / STAIN LEVEL button

SPECIAL PROGRAMMES button

STEAM button

(only available on certain models)

B+C

CHILD LOCK

Program selection

DRYING (WASHER-DRYERS only) If you would like the drying cycle to begin automatically after washing, select the washing programme required and select the drying cycle. Or you can finish the wash and then select the drying programme.

Technical data

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! When the programme selector is turned

the display lights up to show the settings for the programme selected.

! Switch off the washing machine by

turning the selector to OFF.

- Language setting

! After connecting the machine to the

network and turning it on, press the "B" or "C" button to display the available languages.

! Select the desired language pressing the

START/PAUSE button.

- Change the language

If you want to change the setting language you will have to press simultaneously "D" and "E" buttons for about 5 seconds. ENGLISH will appear on the display, and you will be able to choose a new language.

! To start the selected cycle with the preset

parameters, press START/PAUSE. When the programme is running, the display will show the time to elapse.

! Moreover, If you want to modify the

chosen programme, press the desired options buttons, modify the default parameters and then press START/ PAUSE button to start the cycle.

! After switching on the appliance, wait a

few seconds for the programme to start running.

PROGRAMME DURATION

! When a programme is selected the

display automatically shows the cycle duration, which can vary, depending on the options selected.

! Once the programme has started you will

be kept informed constantly of the time remaining to the end of the wash.

! The appliance calculates the time to the

end of the selected programme based upon a standard loading, during the cycle, the appliance corrects the time to that applicable to the size and composition of the load.

PROGRAMME END

! When the display shows that the

programme is finished and the DOOR LOCKED indicator light has gone out, the door can be opened.

! At the end of the cycle, switch off the

appliance by turning the selector to OFF.

WARNING:

don’t touch the buttons while inserting the plug because the machines calibrates the systems during the first seconds: touching the buttons, the machine couldn’t work property. In this case, remove the plug and repeat the operation.

Opening the door

A special safety device prevents the door from being opened immediately after the end of the cycle. Wait for 2 minutes after the wash cycle has finished and the "Door Security" light has gone out before opening the door.

PROGRAMME selector with OFF position

First starting

START/PAUSE button

Close the door BEFORE selecting the button START/PAUSE.

Only the options compatible with the set programme can be selected.

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PAUSING THE MACHINE

! Keep the START/PAUSE button pressed

for about 2 seconds (some light indicators and the residual time display will flash, showing that the machine is paused).

! Press the START/PAUSE button again to

re-start the programme from the point it had been paused at.

CANCELLING THE SET PROGRAMME

! To cancel the programme, set the

selector to the OFF position.

! Wait until the DOOR LOCKED light has

gone out before opening the door.

! This button allows you to change the

temperature of the wash cycles.

! It is not possible to raise the temperature

over the maximum allowed for the programme, in order to protect the fabrics.

! If you want carry out a cold wash all the

indicators must be off.

! By pressing this button, it is possible to

reduce the maximum speed, and if you wish, the spin cycle can be cancelled.

! If the label does not indicate specific

information, it is possible to use the maximum spin expected in the program.

! To reactivate the spin cycle press the

button until you reach the spin speed you would like to set.

! It is possible to modify the spin speed

without pausing the machine.

! This button allows you to pre-programme

the wash cycle to delay the start of the cycle for up to 24 hours.

! To delay the start use the following

procedure:

- Select the required programme.

The programme selector must be returned to the OFF position at the end of each cycle or when starting a subsequent wash cycle prior to the next programme being selected and started.

TEMPERATURE SELECTION button

SPIN SPEED button

To prevent damage to the fabrics, it is not possible to increase the speed over the maximum allowed for the programme.

An over dosing of detergent can cause excessive foaming. If the appliance detects the presence of excessive foam, it may exclude the spinning phase or extend the duration of the program and increase water consumption.

The machine is fitted with a special electronic device, which prevents the spin cycle should the load be unbalanced. This reduces the noise and vibration in the machine and so prolongs the life of your machine.

DELAY START button

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- Press the button once to activate the delay start and then press it again (or hold it) to set the desired delay. The delay increases each time the button is pressed up to 24 hours, at which point pressing the button again will reset the delay start to zero.

- Confirm by pressing the START/PAUSE button. The delay countdown will begin and when it has finished the programme will start automatically.

! It is possible to cancel the delay start by

turning the programme selector to OFF.

If there is a break in the power supply whilst the machine is operating, when the power is restored, the machine will restart from the beginning of the phase it was in when the power was lost.

This button allows you to choose between three different options:

- PREWASH

! This option allows you to make a prewash

and it is particularly useful for heavily soiled loads (can be used only on some programmes as shown in the table of programmes).

! We recommend you use only 20% of the

recommended quantities shown on the detergent pack.

- EXTRA RINSE

! This option allows you to add one rinse at

the end of the washing cycle and is useful for people with delicate and sensitive skin, for which a small amount of detergent residue can cause irritations or allergies.

! It is advisable to also use this function for

the children clothes and for the washing of heavily soiled items, which requires a lot of detergent to be used, or for the washing of toweling items whose fibres mostly have the tendency to hold the detergent.

- HYGIENE +

Activated when you set 60°C of temperature. This option allows deep cleaning of your clothes by maintaining the same temperature for the whole wash.

This button allows you to choose between two different options, depending on the selected programme.

- RAPID

The button becomes active when you select the CARE (14/30/44 Min.) programme on the knob and allows you to select one of three durations indicated.

- STAIN LEVEL

! Once the programme has been selected

the wash time set for that programme will be automatically shown.

! This option allows you to choose between

3 levels of wash intensity modifying the length of the programme, depending on how much the fabrics are soiled (can only be used on some programmes as shown in the table of programmes).

The option buttons should be selected before pressing the START/PAUSE button.

OPTIONS button

If an option is selected that is not compatible with the selected programme then the option indicator light first flashes and then goes off.

RAPID / STAIN LEVEL button

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This button allows you to choose between three different options (available for some

programmes only):

- ACTIVE WASH

! This option (which can be set in several

programs) optimizes the water and energy consumption of the selected program, maintaining the washing performance unchanged.

! ACTIVE WASH is designed for reduced

loads and lightly soiled garments, aiming to limit the unnecessary waste.

- NIGHT & DAY

! This option reduces the intermediate spin

speed to 400 rpm, where applicable, increase the water level during rinsing and keep the laundry immersed in water after the final rinse, in order to spread the fiber perfectly.

! During the drum water retention phase,

the machine is in pause mode.

! Press START to end the cycle with the

spin (which can be reduced or removed with the specific button) and drain phase.

! Thanks to electronic control, the water in

the intermediate phases is emptied silently, making this option very useful for washing at night.

- DRUM CLEAN

! Developed to clean the washing machine

drum.

! Use only powder detergent.

! Do not start the programme with laundry

in the washing machine.

! It is suggested that this is carried out after

every 50 washing cycles.

! The option can only be selected for the

DRAIN & SPIN programme.

This button allows a specific treatment to follow certain wash cycles (please refer to the program table). The steam function works by relaxing creases in wet garments and as a result reduces the time needed to iron these items. The fibres are regenerated and refreshed by removing bad smells. Every program provides a dedicated steam treatment in order to ensure the maximum cleaning efficiency according to the items fabric type and colour.

*Only available on certain models

! Pressing simultaneously the buttons "B"

and "C" for about 3 seconds, the machine allows you to lock the keys. In this way, you can avoid making accidental

or unwanted changes if a button on the display is pressed accidently during a cycle.

! The key lock can be simply cancelled by

pressing the two buttons simultaneously again or turning off the appliance.

SPECIAL PROGRAMMES button

These options must be selected before pressing the START/PAUSE button. If an option is selected that is not compatible with the selected programme then the option indicator light first flashes and then goes off.

STEAM button*

This option must be selected before pressing the START/PAUSE button.

CHILD LOCK

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The display’s indicator system allows you to be constantly informed about the status of the machine.

6 8 9 107

1 52 43

* Depending on model

1) DOOR LOCKED INDICATOR LIGHT

! The indicator light is illuminated when the

door is fully closed.

! When START/PAUSE is pressed on the

machine with the door closed, the indicator will flash momentarily and then illuminate.

! A special safety device prevents the door

from being opened immediately after the end of the cycle. Wait for 2 minutes after the wash cycle has finished and the DOOR LOCKED light has gone out before opening the door. At the end of the cycle turn the programme selector to OFF.

2) KEY LOCK INDICATOR LIGHT

The indicator light show that the keys are locked.

3) Kg Mode PLUS INDICATOR LIGHT (function active only on Cotton and Synthetics programmes)

! During the first minutes of the cycle, the

"Kg Mode PLUS" indicator will remain on while the intelligent sensor will weigh the laundry and adjust the cycle time, water and electricity consumption accordingly.

! Through every wash phase "Kg Mode

PLUS" allows to monitor information on

the wash load in the drum and in the first minutes of the wash it:

- adjusts the amount of water required;

- determines the length of the wash cycle;

- controls rinsing according to the type of fabric selected to be washed it;

- adjusts the rhythm of drum rotation for the type of fabric being washed;

- recognises the presence of too much soap suds, and if necessary, adjust the amount of rinse water.

- adjusts the spin speed according to the load, thus avoiding any imbalance

4) Wi-Fi INDICATOR LIGHT

! On models equipped with Wi-Fi, it

indicates the status of the connection. It could be:

- FIXED ON: remote control enabled.

- SLOW FLASHING: remote control disabled.

- QUICK FLASHING FOR 3 SECONDS, THEN OFF: the machine cannot connect to the home Wi-Fi network or has not yet been enrolled on the App.

- SLOW BLINKING FOR 3 TIMES, THEN OFF FOR 2 SECONDS: reset of the Wi-Fi network (during enrollment on the App).

- ON FOR 1 SECOND, THEN OFF FOR 3 SECONDS: the door is open. Remote control cannot be activated.

Digital Display

Close the door BEFORE selecting the START/PAUSE button.

If the door is not properly closed, the light will continue to flash for about 7 seconds, after which the start command will be automatically cancelled. In this case, close the door in the proper way and press the START/PAUSE button.

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5) STEAM INDICATOR LIGHT

(only available on certain models)

The indicator light shows the selection of the relevant option.

6) WASH TEMPERATURE INDICATOR LIGHTS

This show the washing temperature of the selected programme that can be changed (where allowed) by the relevant button. If you want carry out a cold wash all the indicators must be off.

7) SPIN SPEED INDICATOR LIGHTS

This show the spin speed of the selected programme, you can reduce or omit by the relevant button.

8) OPTIONS INDICATOR LIGHTS

The indicator lights show the options that can be selected by the relevant button.

9) STAIN LEVEL INDICATORS LIGHTS

! Once the programme has been selected,

the indicator light will automatically show the stain level set for that programme.

! Selecting a different stain level the

relevant indicator will light up.

10) SPECIAL PROGRAMMES INDICATOR LIGHTS

The indicator lights show the options that can be selected by the relevant button.

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PROGRAMME

(MAX.) *

(see control panel)

(MAX.)

2 1

WHITES

7 8 9

90°

( )

ECO

40 60

ECO 40-60

7 8 9

60°

WOOL/HAND WASH

1 2 2 2 2

2,5

30°

20°C

7 8 9

20°

SYNTHETIC AND

COLOURED

3,5 4 4,5 5 5,5 6 6,5

60°

( ) DRAIN & SPIN

- - - - - - -

RINSE

- - - - - - -

FITNESS

2,5

2,5 3 3

3,5

30°

SOFT CARE

2,5

2,5 3 3

3,5

40°

FRESH CARE

2,5

2,5 3 3

3,5

40°

ALLERGY CARE

2 2 2 2 3 3 3,5

3,5

60°

CARE

14'

1,5

1,5 2 2

30°

14'/30'/44'

30'

2,5

2,5 3 3

30°

44'

3,5

3,5 4 4

40°

59'

ALL IN ONE

59 MIN.

7 8 9

40°

CARE

TOTAL

TOTAL CARE

3,5 4 4,5 5 5,5 6 6,5

30°

REMOTE CONTROL (Wi-Fi)

Position that you have to select when you want to enable remote control through the App (via Wi-Fi).

Table of programmes

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Please read these notes:

* Maximum load capacity of dry clothes,

according to the model used (see control panel).

(Only for models with liquid detergent compartment)

When only a limited number of articles have stains which require treatment with liquid bleaching agents, preliminary removal of stain can be carried out in the washing machine. Pour the bleach into the liquid bleach

container, inserted into the compartment marked "2" in the detergent drawer, and set the special programme RINSE. When this phase has terminated, switch off the appliance, add the rest of the fabrics and proceed with a normal wash on the most suitable programme.

( )

Only with PREWASH option selected (programmes with PREWASH option available).

When a programme is selected, on the display is shown the display shows the recommended wash temperature that can be reduced (where allowed) by the relevant button.

For the programmes shown you can adjust the duration and intensity of the wash using the STAIN LEVEL button.

Selecting the CARE programme

on the knob, it will be possible to select with the RAPID button, one of the three rapid programmes available among 14', 30' and 44'.

Steam function available (only on models with this option).

INFORMATION FOR THE TEST

LABORATORIES

STANDARD PROGRAMMES

ACCORDING TO

(EU) No 1015/2010 e No 1061/2010

ECO 40-60 PROGRAMME

SETTING THE TEMPERATURE TO

40°C

ECO 40-60 PROGRAMME

SETTING THE TEMPERATURE TO

60°C

________________________________________

STANDARD PROGRAMME

ACCORDING TO

(EU) No 2019/2023

ECO 40-60 PROGRAMME

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To clean different types of fabrics and various levels of dirt, the washing machine has specific programs to meet every need of washing (see table of programmes).

REMOTE CONTROL (Wi-Fi)

Position that you have to select when you want to enable / disable remote control through the App, via Wi-Fi. In this case, the start of cycle will take place through the App commands. More details in the REMOTE

CONTROL (Wi-Fi) section.

WHITES

Made to have a perfect washing. The final spin at maximum speed gives more efficient removal.

ECO 40-60

The ECO 40-60 programme is able to clean normally soiled cotton laundry declared to be washable at 40°C or 60°C, together in the same cycle. This programme is used to assess the compliance with the EU Ecodesign legislation (environmentally friendly products design).

WOOL/HAND WASH

This program performs a wash cycle dedicated to the wool fabrics that can be

washed in a washing machine, or the articles to be washed by hand.

20°C

This innovative programme, allows you to wash different fabrics and colours together, such as cottons, synthetics and mixed fabrics at only 20°C and provides an excellent cleaning performance. Consumption on this program is about 40% of a conventional 40°C cottons wash.

SYNTHETIC AND COLOURED

This programme allows you to wash different fabrics and different colours all together. The rotation movement of the drum and the water levels are optimized, both during the washing the rinsing phase. The accurate spin action, ensures a reduced formation of creases in the fabrics.

DRAIN & SPIN

The program completes the drain and a maximum spin. It is possible to delete or reduce the spin through the SPIN SELECTION button.

RINSE

This program performs 3 rinses with an intermediate spin (which can be reduced or excluded by using the appropriate button). It is used for rinsing any type of fabric, for example after a wash carried out by hand.

FITNESS

The perfect combination of time and performance. Created to eliminate dirt from athletic garments and sportswear. A low temperature wash recommended for small loads of synthetic items.

SOFT CARE

Developed to take good care of delicate items, this programme washes at a low temperature in 59 minutes. An extended, indepth rinse nourishes fabric fibres.

FRESH CARE

This programme is designed to remove everyday stains with a refreshing action to guarantee outstanding laundry. Low temperature wash recommended for small loads.

Description of programmes

Choose programme in accordance with the laundry instructions appearing on labels, especially the maximum recommended temperature.

WARNING:

IMPORTANT WASH PERFORMANCE ADVICE.

! New, coloured garments should be

washed separately for at least 5 or 6 washes.

! Certain large dark items such as

jeans and towels should always be washed separately.

! Never mix NON COLOURFAST fabrics.

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ALLERGY CARE

This programme offers thorough cleaning of all cotton items, sanitising and eliminating bacteria. It is an efficient high temperature washing cycle. Recommended for small loads.

CARE 14'-30'-44'

Saving without compromising! This new programme may be used to obtain excellent results while saving water, energy, detergent and time. This option washes at a medium temperature suitable for any kind of fabric. Recommended for small loads and lightly soiled items.

ALL IN ONE 59 MIN.

This programme allows you to wash different fabrics together such as cottons, synthetics and mixed fabrics in only 59 minutes, using the full load of the washing machine, at 40°C (or less) temperature. This programme is particularly suited to slightly dirty fabrics.

TOTAL CARE

This new programme may be used to wash laundry of different colourfast colours and fabrics together without altering their original look and feel. New ACTIVE CARE technology uses a perfect emulsion of water and detergent to take the best possible care of your clothes, with optimal washing performance at a temperature of 30°C.

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10. TROUBLESHOOTING AND WARRANTY

If you believe the washing machine is not working correctly, consult the quick guide provided below which includes some practical tips on how to fix the most common problems.

ERROR CODE FORMAT

Error shown

Possible causes and practical solutions

E2 (with display) 2 flashes of the LEDs (without display)

The machine cannot load water.

Make sure the water supply tap is open.

Make sure the water supply hose isn’t bent, kinked or trapped.

Make sure the drain pipe is at the proper height (see installation section).

Close the water supply tap, unscrew the filler hose from the back of the washing machine and make sure the “anti-sand” filter is clean and not blocked.

Check that the filter is not clogged or that there are no foreign bodies inside the filter compartment that can obstruct the proper flow of water.

E3 (with display) 3 flashes of the LEDs (without display)

The washing machine does not drain water.

Check that the filter is not clogged or that there are no foreign bodies inside the filter compartment that can obstruct the proper flow of water.

Make sure the drain hose isn’t bent, kinked or trapped.

Make sure the home drainage system is not blocked and is allowing water to flow through without obstruction. Try to drain the water in the sink.

E4 (with display) 4 flashes of the LEDs (without display)

There is too much foam and/or water.

Ensure the correct amount of detergent is being used and the detergent is designed for use in a washing machine.

E7 (with display) 7 flashes of the LEDs (without display)

Door problem.

Make sure the door is correctly closed. Make sure the clothes inside the drum are not preventing the door from closing fully.

If the door is locked, turn off and unplug the washing machine from the electrical supply socket, wait 2-3 minutes and reopen the door.

Any other code

Turn off and unplug the washing machine, wait a minute. Turn on the machine and restart a program. If the error occurs again contact an Authorised Customer Service Centre directly.

! Models with a display: the error is shown by a number preceded by the letter “E”

(example: E2 = Error 2).

! Models without display: an error is shown by a sequence of flashes of every LED.

The error code is shown by the number of flashes followed by a pause of 5 seconds (example: two flashes – pause 5 seconds – two flashes – repeating = Error 2).

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OTHER ANOMALIES

Problem

Possible causes and practical solutions

The washing machine does not work / start

Make sure the product is plugged into a working supply socket.

Make sure power is on.

Make sure the wall socket is working, testing it with another appliance such as a lamp.

The door may not be correctly closed: open and close it again.

Check whether the required program was correctly selected and the start button pressed.

Make sure the washing machine is not in pause or time delay mode.

Water leaked on the floor near the washing machine

This may be due to a leak from the seal between the tap, supply hose and fill valve; in this case, replace it and tighten the hose connections correctly.

Make sure the front filter is correctly closed.

The washing machine does not spin

The machine is fitted with a detection system that protects the load and product from damage if the load is not balanced before spinning. This may result in:-

• The machine attempts to balance the load, increasing the time of spin.

• Reduction of the speed of spin to decrease vibrations and noise.

• The spin cycle aborting to protect the machine and load.

If this is experienced remove the load de-tangle it, reload it and restart the spin program.

This could be due to the fact that water has not been completely drained: wait a few minutes. If the problem persists, see Error 3 section.

Some models include a "no spin" function: make sure it is not selected.

Check which options are selected and their effect on the spin cycle.

Excessive detergent can impede the spin cycle, ensure the correct amount of detergent is being used.

Strong vibrations / noises are heard during the spin cycle

The washing machine may not be fully levelled: if necessary, adjust the feet as indicated in the specific section.

Make sure transport screws, rubber bungs and spacer tubes were removed.

Make sure there are no foreign objects inside the drum (coins, hinges, buttons, etc…).

The standard manufacturer warranty covers faults caused by electrical or mechanical faults in the product due to an act or omission of the manufacturer. If a fault is found to be caused by factors outside the product supplied, miss-use or as a result of the instructions on use not being followed, a charge may be applied.

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It is always recommended to use original spare parts, that are available at our Authorised Customer Service Centres.

By placing the mark on this product, we are confirming compliance to all relevant European safety, health and environmental requirements which are applicable in legislation for this product.

The manufacturer declines all responsibility for any printing errors in the booklet included with this product. Moreover, it also reserves the right to make any changes deemed useful to its products without changing their essential characteristics.

Warranty

The product is guaranteed under the terms and conditions stated on the certificate included with the product. The certificate has to be stored so as to be shown to the Authorized Customer Service Centre in case of need. You can also check the warranty conditions on our web site. To obtain assistance, please fill in the form on-line or contact us at the number indicated on the support page of our web site.

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- HW -

20.01 - 43032275.A - IDM s.r.l.

Hoover 11K 1400 HWash 500 B, 11K 1400 HWash 500 G, 12K 1400 HWash 500 B, 12K 1400 HWash 500 W, 14K 1400 HWash 500 W User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual