Honeywell AlarmNet Direct User Guide
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Protected Premises
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AlarmNet Central
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PREK14740 2/08 Rev. A
AlarmNet Direct enables checking status, control, and
configuration of devices from a Remote Location.
AlarmNet Direct User Guide
Contents
Overview ....................................................................................................................................................... 2
Obtaining a Central Station Account (for central stations)...........................................................................3
Obtaining an AlarmNet Direct Account (for dealers).................................................................................... 3
Accessing AlarmNet Direct ...........................................................................................................................4
Using AlarmNet Direct................................................................................................................................... 4
Device Status (central station)................................................................................................................. 7
Show Programmed Devices GSM/I (central station and dealer).............................................................8
SIM Activation/Status (central station and dealer)................................................................................... 9
Program New Device GSM/I (central station and dealer) .......................................................................9
Replace C Device (central station and dealer) ......................................................................................10
Replace Other Device (central station and dealer)................................................................................10
Programmerless C Registration (central station)................................................................................... 11
Substitution PIN Generation (central station) ........................................................................................11
Communication Failures (central station) .............................................................................................. 12
View Accounts (central station) .............................................................................................................12
My Profile (central station and dealer)...................................................................................................14
Manage Users (central station and dealer) ...........................................................................................15
My History (central station and dealer)..................................................................................................15
Web Usage (central station) .................................................................................................................. 16
Account Generation (central station) ..................................................................................................... 16
Account Cancellation (central station) ................................................................................................... 17
Multiple Account Cancellations ..........................................................................................................18
Outages (central station) .......................................................................................................................19
Customer Notification (central station) ..................................................................................................19
Coverage Maps (central station and dealer) .........................................................................................20
Feedback (central station and dealer) ...................................................................................................20
Logout (central station and dealer)........................................................................................................20
Enabling Remote Services (central station and dealer)............................................................................. 21
Step 1 – At the AlarmNet Direct web site, Configure the Communications Device. ..............................22
Step 2 – At the AlarmNet Direct web site, Associate the End User with the Communications Device.. 24
Step 3 – At the Installation site, Program the Control Panel and Communications Device. .................. 26
Step 4 – At the Honeywell Total Connect web site, Create an End User Account. ...............................27
Deleting a Remote Services User (central station and dealer)..................................................................30
Contacting Technical Support.....................................................................................................................31
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AlarmNet Direct User Guide
Overview
This guide explains how to use the AlarmNet Direct
based tool for central station and dealer/installation companies that enables remote access,
programming, and testing of their AlarmNet communication devices. This is easily accomplished from
any PC with internet access. AlarmNet Direct enables you to perform the following:
• Search, display, and edit customer accounts.
• Add, delete, or replace communication devices.
• Display device types, their MAC IDs, and edit device information.
• Upload and download data.
• Program, configure, test, and verify the status of devices.
• View, add, delete and edit user profiles.
• View a history of all AlarmNet Direct activity by company users.
• Enables you to email AlarmNet Direct with questions or comments.
After reading this guide to understand the web site, please read the companion
"Helpful Hints" document. This document will inform you about specific outcomes
for certain actions and security systems.
online web application. AlarmNet Direct is a web
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AlarmNet Direct User Guide
Obtaining a Central Station Account (for central stations)
Central Stations can sign up by contacting AlarmNet Administration at 800-222-6525 and
selecting option 3. (Administration hours are Monday thru Friday, 8:00 am to 5:00 pm EST)
Obtaining an AlarmNet Direct Account (for dealers)
To gain access, you must request a User Name and Password from your central station or sign up online
by visiting the AlarmNet Direct website:
https://services.alarmnet.com/AlarmnetDirectP_SignUp/
Then simply complete the Dealer Signup procedure to obtain your User Name and Password. For
validation purposes you will need to provide a city and central station ID number
number from one of your communications devices. If you do not know your AlarmNet city and central
station ID number, please call your central station.
and the MAC and CRC
Only one sign-up per dealer is necessary; additional log in accounts for dealer users may be created by
the initial user.
Lastly you need a computer with internet access using Microsoft's Internet Explorer (version 5.0
minimum) web browser.
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AlarmNet Direct User Guide
Accessing AlarmNet Direct
To access AlarmNet Direct visit the following link:
https://services.alarmnet.com/AlarmNetDirect/
After the page loads this is a good time to create a desktop shortcut by positioning the cursor over the
address icon, left click the mouse and drag it onto the desktop.
Using AlarmNet Direct
Navigate to the AlarmNet Direct home page using either the desktop shortcut (created in the last
paragraph) or by typing the address into the browser's address field. The Login page appears.
Enter your User Name, and Password then press Enter. The Welcome to AlarmNet Direct window
appears.
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AlarmNet Direct User Guide
AlarmNet Direct is easy to navigate. The
layout consists of a navigation bar on the
left, and an information window on the right.
Since the AlarmNet Direct site is used by
both the Central Station
, and Dealers,
certain navigation categories are typically
assigned to a particular user.
However for any particular user, authorization for a particular navigation category can
be granted or removed. (See the Manage
Users category.)
By clicking on a category in the Navigation
bar, the associated information window is
displayed. (Note the selected category in
the Navigation bar will be in RED.) From the
information window you can view, edit, add,
or delete information. Some information can
be printed, or saved as a file.
Navigation Category Central Station Dealer/Installers
Introduction X X
Device Status X
Show Programmed Devices GSM/I X X
SIM Activation/Status X X
Program New Device GSM/I X X
Replace C Device X X
Replace Other Device X X
Programmerless C Registration X
Substitution PIN Generation X
Communication Failures X
View Accounts X
My Profile X X
Manage Users X X
My History X X
Web Usage X
Account Generation X
Account Cancellation X
Outages X
Customer Notification X
Coverage Maps X X
Feedback X X
Logout X X
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AlarmNet Direct User Guide
In addition you can access help on a particular topic by clicking on the help topic in BLUE.
Help topic in blue.
Click to access help.
The following paragraphs will explore the various AlarmNet Direct categories.
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AlarmNet Direct User Guide
Device Status (central station)
This category enables you to quickly check the status of a particular AlarmNet communications device.
First, select the device by performing a search. You can search by City code, Central Station and
Subscriber number, or Device ID by entering the data and clicking the Search button. The detailed status
for the device is displayed.
Besides the Current Status information, there are tabs for Subscriber, Alarms, QOS (Quality of
Service) and Show All that display more information.
Under the Current Status tab, a drop-down menu is available to enable sending various ping commands
(QOS, Test Alarm, Register, and Reset) to the communications device.
Online help is available that provides a detailed explanation of the displayed information.
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AlarmNet Direct User Guide
Show Programmed Devices GSM/I (central station and dealer)
This category enables you to search for all programmed devices by account number, or for a specific
device by MAC ID.
An example of a search for all devices is shown below.
You can view details on a particular device by clicking the Acct #. Or you may edit the device by using
the Actions drop-down menu, selecting the action and clicking GO. A confirmation message will appear,
click OK to acknowledge.
After invoking an action, you can click the Refresh List button to get the latest information.
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AlarmNet Direct User Guide
SIM Activation/Status (central station and dealer)
This category enables you to view the status of a SIM (Subscriber Identity Module) for a particular GSM
or i-GSM series communications device. Note, the SIM must be activated.
To view the status of a SIM, start by referring to the online help, then enter the MAC address of the
device, and click Get Status.
An example of SIM status is shown below.
Program New Device GSM/I (central station and dealer)
This category enables you to program a new GSM, i-GSM, or internet only communications device. Start
by referring to the online help, then enter the data as directed.
NOTE: If Remote Services is to be enabled for this device, refer to the Enabling Remote Services topic.
Click Done, or enter the Advanced Programming for more configuration settings.
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