Page 1
AAllaarrm
mNNeett
336600
OOnnlliinnee HHeellpp GGuuiiddee
Hint s for use:
• When view ing in a web browser, hit F11 to t oggle full screen mode.
• Use the bookmarks panel or table of cont ents to jump to the desired topic. Each page header has a quick link Tab to the table
of contents, and a quick link Tab to the list of AlarmNet tasks.
• When view ing on mobile devices, use the table of cont ents t o jump to t he desired topic. You may also use t he page header
quick links.
800-11248 11/ 13/15 Rev. J
Page 2
Table of Contents
Overview ............................................................................................................................................................................ 1
What’s New? ...................................................................................................................................................................... 1
Accessing AlarmNet 360 ............................................................................................................................................... 1
Obtaining a Central Station Account.................................................................................................................................................. 1
Obtaining a Dealer Account ............................................................................................................................................................... 1
Logging In .......................................................................................................................................................................................... 2
Navigating AlarmNet 360 .................................................................................................................................................................. 2
Finding the right AlarmNet tool ................................................................................................................................. 4
Tools .................................................................................................................................................................................... 6
DEVICES ► Device Status (central station) ........................................................................................................................................ 6
DEVICES ► Device History (central station)....................................................................................................................................... 8
DEVICES ► SIM Activation / Status (central station and dealer) ....................................................................................................... 8
DEVICES ► Substitution PIN Generation (central station) ............................................................................................................... 10
ACCOUNTS ► View Accounts (central station) ................................................................................................................................ 10
AlarmNet Service Types ....................................................................................................................................................................... 12
ACCOUNTS ► Communication Failures (central station) ................................................................................................................. 14
ACCOUNTS ► Account Generation (central station) ....................................................................................................................... 16
ACCOUNTS ► Account Cancellation (central station) ...................................................................................................................... 17
Creating Batch Files for Multiple Account Cancellations ..................................................................................................................... 18
ACCOUNTS ► Coverage Maps (central station and dealer) ............................................................................................................. 19
MY COMPANY ► My Profile (central station and dealer) ................................................................................................................ 19
MY COMPANY ► Manage Users (central station and dealer).......................................................................................................... 19
User Authority Levels ........................................................................................................................................................................... 20
Adding a user ........................................................................................................................................................................................ 21
Editing a user ........................................................................................................................................................................................ 22
MY COMPANY ► Dealer Services Config (central station) ............................................................................................................... 24
MY COMPANY ► My History (central station and dealer) ............................................................................................................... 25
MY COMPANY ► Web Usage (central station) ................................................................................................................................ 25
MY COMPANY ► Company Information (central station super users, and dealer managers) ......................................................... 27
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Managing Company Information and Staff Notifications..................................................................................................................... 27
DEVICES ► Device Programming ► Program/Replace (central station and dealer) ........................................................................ 28
Editing the Account .............................................................................................................................................................................. 29
Adding IP Video Devices (TC1 ready) .................................................................................................................................................... 30
DEVICE PROGRAMMING ► Program/ Replace Device(central station and dealer) .......................................................................... 32
DEVICE PROGRAMMING ► Program/Replace Device (central station and dealer) .......................................................................... 34
Accounts ► Manage TC 2.0 Accounts (central station and dealer) .................................................................................................. 35
Adding IP Video Devices ....................................................................................................................................................................... 35
Adding TUX series Automation Devices ............................................................................................................................................... 36
Deleting a TC2 Account or Location ..................................................................................................................................................... 37
Resetting the TC2 account username, email, or password .................................................................................................................. 38
DEVICES ► Device Programming ► Take Ownership (central station and dealer) .......................................................................... 38
API DOCUMENTS (central station and dealer) ................................................................................................................................. 39
What is an API? .................................................................................................................................................................................... 39
Why are APIs needed? ......................................................................................................................................................................... 39
How APIs work? .................................................................................................................................................................................... 39
Where can I find APIs? ......................................................................................................................................................................... 39
REPORTS (central station and dealer) .............................................................................................................................................. 41
My Dashboard ...................................................................................................................................................................................... 41
Top Noisy Accounts .............................................................................................................................................................................. 44
NOTIFICATION (central station and dealer) ..................................................................................................................................... 44
Understanding Total Connect Services.................................................................................................................. 45
Reference Information ................................................................................................................................................ 50
Total Connect 2.0 Compatible Devices............................................................................................................................................. 50
Agreement Documents ................................................................................................................................................ 51
Technical Support ......................................................................................................................................................... 51
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AlarmNet3 60 Online Help Guide
Tasks
FOR EXTERNAL ANTENNA
50 OHM MMCX ONLY
PRIMARY POWER: 9 - 16.5 VAC
BATTERY: 8V. 3.1 AHr FOR 24 Hr BACKUP
FCC ID: GIPMC56 IC: 267W-MC56
RSSI
MODE 1
MODE 2
WEB
GPRS
GSM
Sim= 12345678901234567890
Mac=00D02D0055555 Mac CRC b0b0
Imei=123456789012345
01-05-2010 10:24:17 IGSM V
7720P PROGRAMMING PORT
NOT FOR TELEPHONE SERVICE USE
TRANSMIT
This information is also available
Ove rview
This guide explains how to use the AlarmNet 360 online web applicat ion. AlarmNet 360 is a web based tool set for
central station and dealer/installation companies to enable program ming and testing of their AlarmNet com munication
devices and t o creat e remote access service accounts. These tasks are easily accomplished from any PC with internet
access. AlarmNet 360 enables you to perform the following:
• Search, display, and edit customer accounts.
• Add, delete, or replace communication devices, I P video, and automation devices.
• Display communication device types, their MAC IDs, and edit device information.
• Program, configure, test, and verify the stat us of devices.
• View, add, delet e and edit user profiles.
• View a history of all AlarmNet 360 act ivity by com pany users.
• Create Tot al Connect accounts for your customers.
• Enables you to email AlarmNet 360 wit h questions or comm ents.
Wha t ’s Ne w ?
Rep ort s
Acc e ssing Ala rm Ne t 36 0
Contents
Obtaining a Central Station Account
Central Stations can sign up by cont act ing AlarmNet Administration at 800-222-6525 and
selecting option 3. (Administration hours are Monday thru Friday, 8:00 am to 5:00 pm ET)
Obtaining a Dealer Account
Dealers must sign up online by visiting the AlarmNet 360 website:
https:// www.alarmnet360.com
Then simply complete t he Dealer Signup procedure to obt ain your User Name and Password. For validation purposes you
will need to provide a cit y and central station ID number and have the MAC and CRC number from one of your
communication devices. I f you do not know your AlarmNet city and central station ID number, please call your central
station.
Sim= 12345678901234567890
Mac= 00D02D0055555 Mac CRC b0b0
Imei= 123456789012345
01-05-2010 10: 24: 17 I GSMV
on the product box.
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Tasks
Only one sign-up per dealer is necessary; additional log in accounts for dealer personnel must be created by the initial
user. Lastly you need a computer with internet access and a w eb browser.
Logging I n
1. To access AlarmNet 360 visit the following link:
2. Navigat e to the AlarmNet 360 home page using eit her t he desktop shortcut (created in the last step) or by typing the
3. Enter your User Name, and Password then press [ Login] .
AlarmNet3 60 Online Help Guide
https: / /www.alarmnet360.com
After the page loads this is a good t ime t o creat e a desktop or favorites bar shortcut by positioning t he cursor over
the address icon, left click t he mouse and drag it to the deskt op or favorit es bar.
address int o t he browser's address field. The Login page appears.
The Device Status window appears.
Contents
Not e: You can change the default landing page using the My Company > My Profile option.
4. Click on the Brow ser Requirements and ensure your browser meet s the requirements.
Navigating AlarmNet 360
AlarmNet 360 is easy to navigate. Navigat ion starts wit h the Tool Bar at the top.
The AlarmNet 360 sit e is used by bot h the Central Stat ion and Dealers.
Not e: Since the Central Station has access to everything the Dealer has access to; tools such as Take Ownership of
Device can also be used by t he Central Station.
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Tasks
Devices
Account s
My Company
►
Tools
Reports
Template
Account Center
API Documents
Further, each Central Station or Dealer can creat e subusers and assign Authority Levels and Features to their subusers.
(See the “
At the tool bar, selecting a cat egory brings up the associated tools. When a tool is select ed, an information window
appears wher e you can view , edit, add, or delet e information. Some information can be printed, or saved as a file.
Manage Users
Central St a t ion Tool Bar
AlarmNet3 60 Online Help Guide
” t ool.)
Contents
► Device Programming
► Device Status
► Device History
► Substitut ion PIN Generation
► Generat e Reports
► My Dashboard
► View Accounts
► Communication Failures
► Account Generation
► Account Cancellation
► Manage TC 2.0 Accounts
► Company I nformat ion
► Dealer Services Config.
► Manage Users
► Web Usage
► My History
My Profile
► Cellular Activation/ Status
► Coverage Maps
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Tasks
►
►
►
►
Finding the right Ala rmN e t t ool
The AlarmNet 360 website is a collection of tools that enable you to manage communicator devices, accounts, users,
check status, activate SIMs, etc.
The revised AlarmNet 360 interface is easy to navigate. I t uses tool bar tabs that groups associated tools. For each tool,
the workflow has been improved to naturally move you through a series of screens to complete a task.
For instance, programming communication devices is now accom plished using two wizards; Program New Device and
Replace Other Device. Each wizard steps you through the proper procedur e so the t ask is done easily and complet ely.
Below is a table showing various tasks and w here the corresponding t ool is located. Lastly, the tasks are hot linked,
allowing you to jump to the proper help file topic.
Please use this table as a roadmap for finding the right tool for the task.
Task Location
account, cancellation
Account Center, portal access
accounts, editing Devices ► Device Programming
accounts, generat ion
account reports, generate (central station) Tool Bar ► Reports.
account, view
automat ion devices, TUX series, adding
(use this when adding to an existing system)
autom at ion devices, TUX series, enrolling
(use this when TUX will stand alone)
automat ion devices, TUX series, replacing
AlarmNet billing, payment
API documents, request for
cancelling accounts
communication failures
company information, manage
coverage maps
customer not ifications
dealer services, enable remote & video serv.
device, history
device, program new
device, replace
device, show programmed devices
device, status
device, substitut ion PIN generation
Contents
Accounts ► Account Cancellation
Option available only for Central Stations
Tool Bar
(Use Action column pulldown menu.)
Accounts ► Account Generation
Option available only for Central Stations
(dealer) Tool Bar ► Reports
Accounts
(central station) Accounts ► Manage TC 2.0 Accounts
(dealer) Accounts ► Manage TC 2.0 Accounts
Devices ► Device Programming ► Program/ Replace Device
Devices ► Device Programming ► Program/ Replace Device
Tool Bar ►Account Center (Log in, then refer to the online help)
Option available only for Central Stations
Tool Bar ► API Documents
Accounts ► Account Cancellation
Option available only for Central Stations
Accounts ► Communication Failures
Option available only for Central Stations
My Company ► Company Information
(central station) Utilities ► Coverage Maps
(dealer) Utilities ► Coverage Maps
Tool Bar ► Customer Not ification
My Company ► Dealer Services Config.
Option available only for Central Stations
Devices
Devices ► Device Programming ► Program/ Replace Device
Devices ► Device Programming ► Program/ Replace Device
Devices
Devices ► Device Status
Devices ► Substit ution PIN Generation
Option available only for Central Stations
Account Center (Log in, t hen refer to the online help)
View Accounts
Device History
Device Programming
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Tasks
Task
Location
►
►
►
►
►
device, take ownership (central station) Devices ► Device Programming, then at the blue
tool bar, select Take Ownership.
(dealer) Devices ► Device Programming ► Take Ownership
edit ing, account
IP devices (TC1), adding, editing, delet ing
IP devices (TC2), adding, editing, delet ing (central station) Accounts ► Manage TC 2.0 Accounts
notifications, customer
ownership of device, task (central station) Devices ► Device Programming ► Take Ownership.
PIN generation, substitut ion
program new device
reports, account , generat e (central station) Tool Bar ► Reports.
resetting t he TC2 account username, email or
password
SIM, activation/status
TC1 account, edit, delete
TC2 accounts, manage, edit, delet e (central station) Accounts ► Manage TC 2.0 Accounts
TC2 accounts, reset username, email, or
password
TUX series automation devices, adding
(use this when adding to an existing system)
TUX series automation devices, enrolling
(use this when TUX will stand alone)
TUX series automation devices, replacing
users, manage
users, my history
users, my profile
users, web usage
video device configuration
(use to configure TC1 or TC2 devices)
Devices
Devices ► Device Programming
(dealer) Account s ► Manage TC 2.0 Accounts
Tool Bar
(dealer) Devices ► Device Programming ► Take Ownership
Devices ► Substit ution PIN Generation
Option available only for Central Stations
Devices ► Device Programming
(dealer) Tool Bar
(central station) Account s ► Manage TC 2.0 Account s
(dealer) Accounts ► Manage TC 2.0 Accounts
Utilities ► SIM Activation/ Status
Devices ► Device Programming
(Use Action column pulldown menu.)
(dealer) Accounts ► Manage TC 2.0 Accounts
(central station) Account s ► Manage TC 2.0 Account s
(dealer) Accounts
(central station) Account s ► Manage TC 2.0 Account s
(dealer) Accounts ► Manage TC 2.0 Accounts
Devices ► Device Programming ► Program/ Replace Device
Devices ► Device Programming ► Progr am/ Replace Device
My Company
My Company ► My History
My Company ► My Profile
My Company ► Web Usage
Devices ► Device Programming
Device Programming
Customer Notification
Reports
Manage TC 2.0 Accounts
Manage Users
Contents
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Tasks
Ping Commands
Test Alarm (Cell)
-
Show device
Tools
Each tool w ill be discussed in the order they appear on the Tool Bar.
DEVI CES ► Device Status (central stat ion)
This tool enables you to quickly check t he status of a particular AlarmNet communication device.
Find the device by perf orming a search. You can search by ent ering the City code, Central Station and Subscriber number,
or you can search by MAC. Enter the dat a and click the Search button. A detailed status screen for the device is t hen
displayed.
status.
Contents
Test Alarm
Test Alarm (Ethernet)
Register
Reset
(Choices are depend
ent on t he device.)
All detailed information is grouped in subcat egories and are described below.
Current Status of the Device:
This includes; MAC number, CRC, Device ( communication type), Device Type ( such as IGSMV4G), and Radio Version.
Subscriber Status:
New – The account has not been r egistered.
Active – The device has been activated in AlarmNet.
Part ially Cancelled – The account number is ready for re-use.
Full Cancelled – The account number has been shutoff and cannot be re-used until changed to Partially Cancelled.
Last Registered Date: Displays the dat e and time the account was last registered.
Super vision: Indicates the supervision window of the device.
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For example:
Contents
US UL LI NE SEC [5 minute supervision] WEEKLY [7 day supervision]
CN UL LI NE SEC [3 minute super vision] MONTHLY [30 day supervision]
DAILY [24 Hour supervision] NO SUPERVISION
Last St atus Check I N: Last Date and Time the device checked in.
Next Stat us Check I N: Next scheduled check-in Date and Time.
Current Stat e: Shows t he condition of the Subscriber. NORMAL, or COMM FAIL [ Communication Failure]
Ping Commands: These commands will depend on t he device. This drop-down field allow s you to send a command t o
a GSM type device. [ Commands marked with * * are limit ed to; 2 every 24hrs per account.] Aft er making your choice,
click Ping.
QOS (Stat us) – Sends a command to have the GMS device report QOS status. (GSM type devices only.)
Test Alarm – Sends a command forcing the device to send a test message of 555555559 to the central station.
(Devices w ith Ethernet and GSM: it will t ry Ethernet first. I f Ethernet is not available, it will t ry GSM.)
Test Alarm ( Wired Ethernet ) * * – Sends a comm and using the Ethernet to force the device t o r espond with a
test message of 555555559 to be delivered to the central station. ( For Internet devices only.)
Test Alarm ( Cell) * * – Sends a command using GSM to force the device to respond with a test message of
555555559 to be delivered to the central station. (For GSM devices only.)
Register – This com mand appears for certain users only. I t f orces the device to register or re-register on the
AlarmNet Netw ork. (For GSM Devices only.)
Reset – This command appears f or certain users only. I t forces the device to reset and power up. A 5551 5555 6
will be sent to the central station. ( For GSM devices only.)
Current Stat us of SI M
The basic information associated with t he SIM. I t s history can be accessed by clicking t he “View SIM History” button.
Subscriber Address I nformation
The basic information associated with t he subscriber and device locat ion. This information can be edited by clicking the
“Edit Subscriber” butt on.
Sticky N ot es
Enables you to attach not es to this device or user as needed.
Alarm History
Displays the Alarms from the device and gives the ability to download the last 30 days of information if needed.
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Tasks
Show device
Contents
QOS Dat a ( Quality of Service)
Shows basic information about the signal levels and input voltages of the device. (only available on AlarmNet GSM type
devices.)
Net w ork Good
2G –20 dBm t o –89 dBm –90 dBm t o –98 dBm –99 dBm to –104 dBm –10 5 dBm and under
3G / 4G –20 dBm t o –9 0 dBm –91 dBm t o –100 dBm –101 dBm to –106 dBm – 107 dBm and under
OK Marginal Bad
Received on ( GMT) – The date and time that the qualit y of service message came int o t he node. It is expressed as
month/ day/ year and hour: minutes: seconds. The t ime is based on Greenw ich Mean Time and is displayed in 24-hour
military time.
Line ( V) – This quant ity represents the instantaneous DC voltage within the radio aft er the input power has been
rect ified; we are not m easuring t he volt age at the input t erminals. This quantity is dependent on which wall transformer
is used but is typically bet w een 10.5 and 26 volts.
AC input: The QOS voltage will be approxim ately 1.414 tim es the input voltage.
DC input: The QOS voltage will be approximately the same as the input voltage.
Battery ( V) – This quant ity represents the voltage of the battery backup in the device at the inst ant the QOS data was
sent. This quantity expresses an under load value that should reside above 6.0 volts to be considered normal.
Net. – I ndicates t he communication network used.
Receiver Level – The instant aneous r elative level of the strength of the signal at the receiver at the time the data was
transmitted. (Range: –150dBm to –10dBm, stronger)
Min Signal – The lowest relative level of t he strength of the signal at the receiver since t he last check in m essage was
transmitted. (Range: –150dBm to –10dBm, stronger)
Max Signal – The highest r elative level of the strength of the signal at the receiver since the last check in message w as
transmitted. (Range: –150dBm to –10dBm, stronger)
DEVI CES ► Device History (central station)
This tool is useful when you want the device history. Use the Time Period drop-down menu t o choose the range, enter
the City-CS-Sub information, and click Search. You can also filter the displayed information using the Action drop-down
menu.
history.
DEVI CES ► SI M Activation / Stat us (central stat ion and dealer)
This tool enables you to view the status of a SIM ( Subscriber I dentity Module) for a particular GSM or i-GSM series
communication device or to activate the SIM. The SIM m ust be activated in order for the security system t o report to
AlarmNet.
Note, the SIM is activated when using the “
activat ed at the factory.
Utilities
” tool presented later in this guide. By default, all the SIMs are pre-
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Tasks
1. Start by checking if the SIM is already act ivat ed.
2. In the MAC or AID field, enter the number. (Choose MAC for a SIM; or choose AI D for the VISTA-GSM module used
with the VISTA-21iP cont rol panel.) Then click Get Status.
Contents
NOTE: The SIMs used in the Canadian modules are all pre-activated.
3. If the SIM is already act ivated, its Current State will show it as SIM is activated (in green).
4. If the SIM is not activated, under Provision SIM, enter the CRC (or AID), and notification email so AlarmNet can notify
you when t he SIM is activated. Then click Activat e, a confirmat ion screen appears.
5. When you receive notice t he SIM is act ivated, you will be asked to complet e the process by:
To complete the activation process for mac number (00D02Dxxxxxx) please do the
following:
1) Power-Cycle the device by removing the input power and battery.
2) Apply input power and plug in the battery.
To program and register the radio logon to https://www.alarmnet360.com, or use a
7720p programmer, or call AlarmNet Technical Support at 800-222-6525:
Select 'Technical Support'(Option #1) followed by 'Alarmnet GSM Device
Activation/Registration'(Option #1) or for Lynx Touch, use the touch screen 'program
radio' screen.
Monday-Friday 8:00amET to 10:00pmET, and Saturdays 9:00amET – 5:30pmET.
If device is already programmed, registration can be completed as follows:
* Triple clicking the tamper switch on the device.
* Using a 7720P programmer, press the SHIFT key then the UP ARROW key.
* For Lynx Touch, use the touch screen registration command.
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Tasks
Check All and Toggle
DEVI CES ► Substit ution PI N Generation ( cent ral station)
This tool enables you to gener at e a substitution PIN for communication devices when replacement is required. I t provides
an easy method to transfer the old device City, CS, and Subscriber number to t he new device.
Read the on-screen instructions, t hen fill in the fields.
Upon completion, click Get PI N.
Contents
ACCOUNTS ► View Account s (central station)
This tool enables you to view accounts. Fill in the Start Range and End Range fields. You can further filt er the search
by using the Select Services and Select Registration Status check boxes.
Note there are security restrictions on what accounts a user can view. These restrictions are as follows:
SuperUser, or Manager – Has access to all the accounts for their company at all branch locations.
Branch M anager, or Branch User – Has access only to t hose account s the user has been authorized to view.
but t ons.
Upon completion, click Subm it. The search results are displayed.
The search result s can be further sorted by clicking the Sub, MAC, Service and Registration Status column heads. The
resultant sorted data can also be downloaded as a .csv (comma separated values) file for use by a spreadsheet.
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Tasks
Ping Commands
QOS
Test Alarm
Register
Reset
Software Version Request
For any part icular account, detailed information can be displayed by double clicking the account’s Sub number. An
account det ails pop-up window appears.
Contents
Terms . . . Def inition
Start/ End Range Filt er the search by specifying a range of values to limit t he subscriber numbers in the
Select Services Filter the search by using the check boxes to select the service t ype.
Select Registrat ion
Status
results. Enter a Starting Range value or End Range value, or both. Note, t he End Range
must be greater than the Starting Range.
Filter the search by using the check boxes to select the account status.
New – Account number is not currently associated wit h any devices and is ready for use.
Cancelled, service removed ( Partial) – The device has been cancelled by the central
stat ion and is no longer connected to the network. A new device may be registered to
this account at any t ime.
Cancelled, still installed ( Full) – The device has been cancelled by the central station but
may still be powered and transmitting. A new device may be registered to t his account
aft er subm itting a cancellation as “ Removed from Service”, and t hen confirming that
stat us has been changed on AlarmNet 360.
Active – The device is act ively using the net work and may be billed.
Video Svcs – All the account number appearing (in the color black) indicat es it is a video
service account .
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Tasks
Contents
Terms . . . Def inition
Account Details popup w indow
Double clicking the account ’s Sub number causes a details pop-up window t o appear.
• The pop-up window will close after 5 minutes. I f the pop-up is refreshed or any work is
done in the pop-up window, it will reset the t ime to close back to 5 minutes.
• If the browser window is closed without logging out, ensure all pop-up windows are
closed to log of f the session. I f no action is taken the pop-ups w ill close after 5 minut es.
• Closing the browser may not always log t he user off t he session.
alw ays explicitly log out and not just close the browser w indow .
Pop- Up Window for; “A” type service
No information will be transferred if the user navigates to another page.
Pop-up Window for; I , or Video Svcs
If the user navigates t o Device Status, Progammerless Registrat ion, or Substitution Pin
Generation, the information will be filled out with the selected account information derived
from clicking Det ails or the last pop-up the user was working with for I, or Video Svcs
service only.
If the user clicked on Details and navigates to another page and then returns back to the
View Accounts web page, all search criteria will be remembered on the View Accounts page,
if the user cont inues working with the same account during the entire process.
If the user start s off in Device Status, Progammerless Registration, Substitut ion Pin
Generation, or Outages, select a valid account to work wit h, then navigates to View
Accounts. Search criteria for the account will be set up automatically.
The user should
Alarm Net Service Types
The information below lists the Communication Device along wit h the applicable AlarmNet service t ype.
Alarm Net – A
7720 series (1 way)
7820 series (1 way)
7920 series (2 way)
Alarm Net – I
GSMV, I GSMV, GSMV
GSMV-EX
GSMHS, IGSMHS, I GSMHS
GSMX, GSMX
GSMCF, I GSMCF
IGSMCFP4G
IPGSM-COM, I PGSM-DP, and I PGSM-DPC series
IPGSM-
ILP5, GSMVLP, GSMVLP5, GSMVLP
7845GSM, 7845i-GSM, and 7845i-ent series
7847i
7810PC
8132i (Symphony)
4G
4G
4G, I GSMV4G
4G
4G, GSMVLP54G
Not e: I nformation above also applies to the Canadian product equivalents.
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Tasks
Contents
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Tasks
Ping Commands
ACCOUNTS ► Communication Failures (cent ral station)
This tool enables you to view which devices are experiencing communication failures.
Make your selections from the drop-down field. Upon completion, click Search. A listing of all communication devices
that experienced failures will be listed.
For any particular account, detailed information can be displayed by clicking the account’s Sub number. A device
information details pop-up w indow appears.
Contents
QOS
Test Alarm
Test Alarm (Ethernet)
Test Alarm (Cell)
Register
Reset
Software Version Request
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Contents
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Tasks
ACCOUNTS ► Account Generat ion (central station)
This tool enables you to gener at e a new Subscriber account or range of subscriber accounts for distribution to a dealer.
Enter the data as required. Upon completion, click Submit Request. The request is sent t o AlarmNet; w hen approved
the new account numbers will appear for the central stat ion.
The information below lists the Communication Device along wit h the applicable AlarmNet service t ype.
Contents
Alarm Net – I
GSMV, I GSMV, GSMV
GSMV-EX
GSMHS, IGSMHS, I GSMHS4G
GSMX, GSMX
GSMCF, I GSMCF
IGSMCFP
IPGSM-COM, I PGSM-DP, and I PGSM-DPC series
IPGSM-
ILP5, GSMVLP, GSMVLP5, GSMVLP
7845GSM, 7845i-GSM, and 7845i-ent series
7847i
7810PC
8132i (Symphony)
4G
4G
4G
4G, I GSMV4G
4G, GSMVLP54G
Not e: I nformation above also applies to the Canadian product equivalent s.
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ACCOUNTS ► Account Cancellation ( central stat ion)
This tool enables you to cancel Subscriber accounts. When selected, the Account Cancellation form appears, allowing you
to cancel one account or multiple accounts using a batch file.
To proceed, you must enter the required details and then click Submit Cancellation.
Contents
1. Enter the information for the account to be cancelled.
2. Read each cancellation option and choose the appropriate option.
3. Click Submit Cancellation. The request is sent to AlarmNet, and billing is stopped. All of the associated dat a w ill
be deleted and the SIM card will be deactivat ed after 30 minut es.
4. For mult iple cancellations, submit the accounts as a bat ch file. Click Brow se, and navigate to your batch file.
5. Click Subm it Cancellation. The request is sent to AlarmNet, and billing is stopped.
For inform ation on creating bat ch files see the next t opic.
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City
CSID
Subscriber #
Type of cancellation, use:
Creating Batch Files for Multiple Account Cancellations
1. Create the bat ch file by using either a spreadsheet or t ext editor such as “Notepad” t o creat e the batch file.
For a spreadsheet , use t he follow ing format.
63 10 1234 P
63 10 1235 P
63 10 1236 F
63 10 1237 F
For Not epad, separate t he numbers by a comma and do not use spaces.
Contents
P = for transmit t ers removed f rom service.
(partial cancel)
F = for transmit t ers that are still installed.
(full cancel)
2. If using a spreadsheet save the file as a .CSV file, or if using Notepad save the file as a .TXT file. The file name must
be unique for each submission. I f you create more than one file, increment t he file number. Use the f ollowing file
naming convention.
COMPANYNAME_ME_2011-09-08_00001
COMPANYNAME_ME_2011-09-08_00002
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Click to return to
This field will appear for
ACCOUNTS ► Coverage Maps ( cent ral station and dealer)
This tool enables you to display coverage maps for AlarmNet A, and G networks. Various search crit eria are available.
Choose t he search criteria and click Submit Request, or click the area for a particular net w ork. The resulting map can
be zoomed in by clicking the desired area.
AlarmNet360.
MY COMPANY ► My Profile ( central station and dealer)
This tool enables you to edit your profile.
Contents
Edit your profile and click Updat e.
MY COMPANY ► Manage Users ( central stat ion and dealer)
This tool enables you to add users, assign feat ures to users, and edit their profiles.
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Central Stations only.
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Tasks
Branch Manager
Branch User
Master
SuperUser SuperUser
User Authority Levels
There are five user aut horit y levels in AlarmNet, and each can be
given different features they can invoke. The different aut horit y
levels follow the security restrictions below:
1. If a higher level attempts to edit a lower level, where the
lower level profile has features enabled that the higher-level
profile does not have, editing is prevent ed. This prevents a
person from gaining access to features that have not been
assigned to that person.
2. If a Branch Manager at t em pts to edit a Branch User, where
the Branch User has aut horization to accounts the Branch
Manager does not have, editing is prevent ed. This prevents a
Branch Manager from get t ing authorization to accounts that
have not been assigned t o the Branch Manager.
3. A higher level can only assign features that t hey possess.
The chart below provides detailed information for each authority level.
SuperUser
1. Has authority to
Master, Branch Manager, and Branch User.
2. Only other SuperUsers can
3. Has account authorization for the entire company, covering all branches.
4. Can assign account authorizations for Branch Manager and Branch User.
5. Features that can be turned on for same/ lower levels, only if they have been enabled for you.
• Account Cancellation – Cancellation Feature
• Account Generation – Generation Feature
• Device Status Info and Ping Commands
• Device Status I nfo
• Enable: Daily Supervision Rate ( for Device Status and Progr ammerless Registrat ion)
• Enable: Monthly Supervision Rate ( for Device Status and Programmerless Registration)
• Manage Users –
• Programmer less Registration
• Substitution Pin Generat ion
• View Accounts
• View/Download Reports
AlarmNet3 60 Online Help Guide
“Create, Disable and Modify”
“Create, Disable and Modify”
Create, Disable and Modify”
others at t he Same or Lower Levels: SuperUser,
another SuperUser.
(not available t o be assigned for Branch User)
Contents
Master
1. Has authority to
User.
2. Has account authorization for the entire company, covering all branches.
3. Can assign account authorizations for Branch Manager and Branch User.
4. Features that can be turned on for same/ lower levels, features can be assigned by you only if
they have been enabled for you.
• Account Cancellation – Cancellation Feature
• Account Generation – Generation Feature
• Device Status I nfo and Ping Commands
• Device Status I nfo
•
Enable: Daily Supervision Rate ( for Device Status and Program merless Registrat ion)
“Create, Disable and Modify”
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others at Low er Levels: Branch Manager, Branch
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• Enable: Monthly Supervision Rate (for Device Status and Program merless Registration)
Contents
• Manage Users -
• Programmer less Registration
• Substitution Pin Generat ion
• View Accounts
• View/Download Reports
Branch Manager
1. Has authority to
2. Have account authorizations t hat are assigned by Higher Levels: SuperUser and Master.
3. Can assign account authorizations for Branch User, but only those accounts that have been
authorized for you.
4. Features that can be turned on for same/ lower levels, features can be assigned by you only if
they have been enabled for you.
• Account Cancellation – Cancellation Feature
• Account Generation – Generation Feature
• Device Status Info and Ping Commands
• Device Status I nfo
• Enable: Daily Supervision Rate ( for Device Status and Progr ammerless Registrat ion)
• Enable: Monthly Supervision Rate (for Device Status and Programmerless Registration)
• Manage Users -
• Programmer less Registration
• Substitution Pin Generat ion
• View Accounts
• View/Download Reports
“Create, Disable and Modify”
“Create, Disable and Modify”
“Create, Disable and Modify”
(not available t o be assigned for Branch User)
others at Low er Levels: Branch User.
(not available t o be assigned for Branch User)
Branch User
1. Have account authorizations t hat were assigned by Higher Levels: SuperUser, Master and
Branch Manager.
2. Features that are available for the Branch User are as follows:
• Account Cancellation – Cancellation Feature
• Account Generation – Generation Feature
• Device Status I nfo and Ping Commands
• Device Status I nfo
• Enable: Daily Supervision Rate ( for Device Status and Program merless Registrat ion)
• Enable: Monthly Supervision Rate (for Device Status and Programmerless Registration)
• Programmer less Registration
• Substitution Pin Generat ion
• View Accounts
• View/Download Reports
Adding a user
1. Use the drop-down field to select the business location.
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Click to edit
2. Click Add User. An information form appears.
3. Fill in all the fields and click Submit. A conf irmation message appears, click OK.
Contents
Editing a user
a user.
4. You are brought t o the Edit User w indow that enables you to assign privileges, etc.
Proceed to the next t opic.
You can edit a user by simply clicking on the user which brings up the Edit User window. Note, that when adding a new
user you are also brought to t he Edit User window below.
Since the Edit User w indow is long, it w ill be presented in parts.
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Check t o
IMPORTANT – Only those feat ures that
This field will appear for
disable t he
user.
AlarmNet3 60 Online Help Guide
Central Stations only.
Contents
1. Edit the user by first assigning an Authority Level.
2. Assign Features for the user.
you are authorized to assign will appear.
See the list of these f eatures at the end
of t his topic.
3. In t he left pane select the desired features, then use the arrow buttons to t ransfer them t o the right pane.
4. Assign which Locations to enable for the user.
5. Click Update.
6. Click Exit to Manage Users page.
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The Remote Video button will select all of the check
boxes for the dealers.
The
The
of t he dealer data.
MY COMPANY ► Dealer Services Config (central stat ion)
Note that, by default “ Dealer Services Config” is turned ON for all SuperUsers. This t ool enables central stations t o
authorize cert ain Dealers to have Remote Services and Video Services.
Video Services Only – I f the dealer does not have GSM or I nternet comm devices registered with t heir Central Station
ID, initial access must be granted by AlarmNet. Please call 1-800-222-6525 option 1 then press # .
Contents
Web Design button is reserved for future use.
Download but t on creates an excel spreadsheet
• Use the top drop-dow n menu t o select the Central Station. When selected, the Dealers associated w ith that central
stat ion appear in a t able.
• Using the Def ault option boxes, you can set t he default authorizations for all new Dealers associated with the selected
Central Station.
• In the two column heads you can select what options to apply to specific dealers.
• Upon completion, click Upda t e.
• Use the Download but t on to download information for all dealers associat ed with t he select ed City/ Central Station. The
information will be a .csv ( comma separated values) file for use by a spreadsheet.
I n the example spreadsheet below, all the dealers associat ed with the City/ Centr al Station and their device base
(with account history) are broken down by Account, Supervision Rate, MAC Number, Product Type, Service Levels, et c.
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MY COMPANY ► My History ( cent ral station and dealer)
This tool displays a history of access sessions, and actions taken by all of the users. You can filter the r esults using the
various drop-down filt er s.
Contents
Information can further be sorted by clicking the Time, Action, User, City, and MAC column heads. The result ant sorted
history data can be downloaded.
MY COMPANY ► Web Usage ( central stat ion)
This tool can display usage of the AlarmNet 360 website by users for all actions, at all com panies. The depth of data
displayed will vary according to your hierarchy. I t provides a historical record of all access sessions and their act ions.
Use the drop-down menus to filter the results.
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Contents
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3.
Choices will
vary depending
on privilege
level.
Contents
MY COMPANY ► Company I nform ation ( central station super users, and dealer managers)
This tool enables you to manage Company I nformation and email lists to inform your staff of important information and
not ifications. Typical information includes:
• company inform at ion • network outages
• address information • excess message usage
• billing • new products and specials
• weekly reports
Managing Company I nformation and Staff Not ificat ions
1. This is the information your
staff members will see. Edit
the fields as desired.
2. Click Save.
• end user Sale/ Service Requests (These notifications are generat ed by LYNX
Touch L5100 end users t o request eit her service or sales t o contact them.)
Search for the staff member
you want to not ify, or pick
from the list below.
4. I f necessary you can update
their contact information.
Not e: When the email address
is changed, a validat ion email is
sent to the new address along
with a link that must be clicked
to complete the validation.
The Email Validat ion icon will
change to an envelop, and back
again once validation is
complete.
5. Choose t he desir ed notifica-
tions for the staff mem ber.
6. Click Save .
Not e: The abilit y to manage this information can be
assigned to other users. Go to My Company > Manage
Users. Select the user and enable the “ AND: Company
Information” feat ure to their profile.
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Depending on the device, other
Example TC2 device
This button opens a Program New Device
topic.
Contents
DEVI CES ► Device Programming ► Program / Replace ( central stat ion and dealer)
This tool enables you to search for all programmed devices by account number, or for a specific device by
MAC number.
drop-down menu.
choices may appear.
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wizard.
Please see the “Device Programming”
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Tasks
Click any category icon to view and edit t he options.
I MPORTANT: When editing the Program Advanced Features
down
Use the Select a City-CS drop-down menu or the City-CS-Sub field to set the
search crit eria, then click Search.
You can view details on a particular device by clicking the corresponding Acct # .
Or you may edit the device by using t he Actions drop-down menu, selecting the
action and clicking GO. Aft er a change is made a confirmation message w ill
appear, click OK to acknowledge.
Editing the Account
There is an extensive set of account configuration opt ions that can be chosen by editing the account. From the Actions
drop-down menu, select Edit, and click GO.
The details in each category can be viewed/ edited by clicking the icon or link.
Save your changes by clicking Finish.
AlarmNet3 60 Online Help Guide
A screen will appear explaining the category and
allowing you t o choose configuration options.
Contents
category, ensure you go back to the “ Actions” column dropmenu and perform a Send Data command.
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Adding I P Video Devices ( TC1 ready)
This procedure is for adding I P video devices that are used w ith “ TC1 ready” Internet, GSM or combination I /GSM
communication devices. To add I P video devices for TC2 ready communication devices, refer to the “
Accounts
” topic.
Honeywell offers an array of I P based video devices such as the iPCAM-WI , iPCAM-PT, ACU Converter, etc., to add, delet e,
or edit the names of t hese devices you need the MAC number for t he device. Refer to t he installat ion guide if you need
help in locating this number. Then perform the follow ing steps:
1. Search for t he GSM/I device as explained previously.
AlarmNet3 60 Online Help Guide
Contents
Manage TC2
2. From the Actions drop-dow n menu, select Edit.
3. At this window, you can Edit existing video devices to change their nam e, or Delete the video device.
4. If you want to add a new video device, click the add video device
icon. The Add Device window appears.
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5. Enter t he MAC num ber for the device, and a descriptive name (maximum of 6), then click Save .
Contents
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Tasks
Contents
DEVI CE PROGRAMMI NG ► Program/ Replace Device( cent ral station and dealer)
This is a wizard base tool that enables you to program a new GSM, i-GSM, or int ernet only communication device. The
steps included in t his tool are specifically t ailored t o task being accomplished. As you start t o enter data, such as the
MAC I D, AlarmNet w ill recognize the type of device and generate t he next appropriat e w izard screen.
Have the follow ing information ready:
• Subscriber Account Number.
• MAC I D and CRC – For most communicators these are on the product cart on, on t he product’s PCB, or can be
obt ained using the 7720P Programming Tool.
For TUX series devices, these are on the product carton, on t he device back, or can be
obt ained by tapping t he “tools” icon on the home screen. Then tap the “information” icon
on the next screen.
• A name for the TC2 account.
1. Since t his is a w izard based tool, just select the service you want for the
account, and click Next. Follow t he screen prompt s.
2. If the new account will include Total Connect, about midway through
the wizard a check box appears allowing you to Pre-Configure t he TC
2.0 account for the customer.
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This feature enables you to access the account after the wizard completes to configure the TC2 account for the
customer. This is especially useful for accounts that employ advanced devices, and for t hose customers that do not
have advanced w eb experience.
3. On the last wizard screen you will have a choice to immediately manage the TC2 account.
Contents
If you select “Manage TC2 Account” you are directed to t he Manage Tot al Connect 2 Accounts screen, and can start
the process by selecting PRE-CONFIGURE.
Please register the communicator first before using the PRE-CONFIGURE punch icon through, as the
communicator will not sync if it is not registered first.
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You are immediately logged into the account and can Pre-Configure it for the customer. After the TC2 account is
configured, log out and you are ret urned to AlarmNet 360 to enable working w ith the newly creat ed AlarmNet
account. (The Pre-Configure butt on will remain active until the account is commissioned t hen the reverse arrow for
normal punch through appears.)
4.
If you selected “Begin Working with My Account” t he wizard process is complete and you will remain in AlarmNet
360. Navigat e DEVICES ► Device Programming. Then search for t he device.
5. From the Actions column, select Send Dat a, then click GO. The Actions column has other choices that can be used
to configure the communicator.
6. After a change is made a confirmation message appears, click OK to acknow ledge.
Contents
DEVI CE PROGRAMMI NG ► Program/ Replace Device ( cent ral stat ion and dealer)
Instead of deleting the old communication device and start ing over by programming a new comm. device, this tool
enables subscriber information to be ret ained. The ret ained subscriber information and remote services (Tot al Connect)
information is then linked to the new replacement comm. device.
This is a wizard based t ool t hat enables you to replace an existing communicat ion device with a new GSM, i-GSM, or
int ernet only communication device. The steps included in this tool are specifically tailored to task being accomplished.
Have the following information ready:
• Subscriber Account Number.
• MAC I D and CRC for t he existing device and the replacement device – For most communicators these are on the
product cart on, on t he product ’s PCB, or can be obtained using the 7720P Programming Tool.
For TUX series devices, these are on the product carton, on t he device back, or can be
obt ained by tapping t he “tools” icon on the home screen. Then tap the “information” icon
on the next screen.
• Substitut ion PIN obtained from AlarmNet (or your Central Station). Alternat ely you can search for the existing
account, then from the Actions pulldown menu, select Get Substit ute PI N.
1. Since t his is a w izard based tool, just select the service you want for the
account, and click Next. Follow t he screen prompt s.
2. After the wizard is completed, navigate DEVICES ► Device
Programming. Then search for the device.
3. From the Actions column, select Send Dat a, then click GO.
4. After a change is made a confirmation message appears, click OK to
acknowledge.
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When expanded, it
The account number is for
billing reference only.
Click to expand account.
Accounts ► Manage TC 2.0 Account s (central station and dealer)
This tool is for managing accounts associated with TC 2.0 ready I nternet, GSM or combination I/ GSM communicat ion
devices ( and associated I P devices) t hat have been configured for a Total Connect 2 end user account.
Use the search filters on top t o find the account. You then can manage t he devices that are associated with t he account.
Contents
Adding I P Video Devices
To add I P video devices to a TC2 account perform t he following:
1. Select the account and click t he adj acent + to expand.
2. Select the Location. (Account s may have multiple locations.)
3. Under Action, click the
4. Enter a meaningful Device Name, then from the drop-dow n menu select the IP Camera.
5. Enter the MAC number for the device, and click Save.
icon to add a device. The Add Device window appears.
reveals all devices for
the account.
6. The device has been added.
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Tasks
Adding TUX series Automation Devices
Not e: You can use TUX only on Vista series panels.
To add TUX devices to a TC2 ready cont rol panel (such as a VISTA 21-iP) perform the following:
AlarmNet3 60 Online Help Guide
Contents
1. Select the account and click the adj acent
2. Select the Location. (Accounts may have mult iple locations.)
3. Under Action, click the
4. Enter a meaningful Device Name, then from the drop-down menu select the Automation.
5. Enter the MAC number and CRC for t he device, and click Save.
The device has been added.
icon to add a device. The Add Device window appears.
+ to expand.
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Tasks
Deletes just the cam era. So
Deletes the comm device, camera and
Deletes the entire TC2 subscriber
Deletes the comm device only. The camera is
Deleting a TC2 Account or Location
There are a f ew options for delet ing a user or associat ed devices. First find the account using the Search Field and Search
Text as appropriat e. I n the example below we used the City-CS-Sub filter, and entered the account number in t he Search
Text field (xx-xx-xxxx) .
This brings up the window allowing you to delete the device, user, or t he ent ire TC2 account . By only deleting the
locat ion, comm device or cameras, this retains t he login and email info so you do not need to rebuild the account.
AlarmNet3 60 Online Help Guide
account and associated locations and
devices.
it is no longer associated
with any comm device.
Contents
the location. So all items ar e not
associated with the TC2 account.
still associated with the subscriber account, and
you can add a new comm device if desired.
Gett ing perm ission to configure the customer’s account:
If you need to make configurat ion changes, cont act the customer and have t hem enable permission for you. I nform them
this enables a limited 1 hour window f or each permission session granted, and is limit ed to only one logon session.
Have the customer log into t heir TC2 account. Then open Users, and click on their Edit button. Next they need to check
Securit y Professional Access, and confirm the pop-up security message. Lastly, click Save.
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Master User
When requested by t he Master User, you can change their
Resetting the TC2 account u sern am e, em ail , or password
If the Master User requests their usernam e, email, or password be reset, f irst verif y they are the Master User according to
your local procedure. Then proceed.
1. Click the account’s Master User Management icon. A dialog screen appears.
2. Change any information as requested, then click Save.
3. To reset their password, click Reset Password. A “Password reset email has been sent” message appears.
4. The account’s Master User will t hen receive an email with a link t hat is active for
password to be updated.
5. After updating, a confirmation email w ill be sent .
Contents
Management icon.
username, email address, and/ or reset their password.
24 hours only
allowing their TC2
DEVI CES ► Device Programming ► Take Ow nership ( central station and dealer)
This tool enables you to t ake ownership of a device that was programmed by Honeywell Tech Support.
Once the dealership takes ow nership, they are able t o manipulate the comm. device just like they w ould if it w as
programmed by the dealer.
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API DOCUMENTS (cent ral station and dealer)
What is an API?
The Application Programming Interface (APIs) are set of requirements that govern how one application can t alk to
another. For example, virtually all software has to request other software to do some things for it.
APIs are what make it possible to move information between programs. The APIs expose some of a program's internal
functions to the outside world in a limited fashion. That makes it possible for applications to share data and take actions on
one another's behalf without requiring developers to share all of their software's code.
APIs are specially craft ed to expose only chosen functionality and/ or data while safeguarding other parts of t he application
which provides the interface. Finally, the more applications t hat interact with your application the more popular it
becomes.
Why are APIs needed?
Communication bet ween applications is important and all this communication is made possible via APIs.
How APIs w ork?
These days, APIs are especially important because t hey dictat e how developers can create new apps that tap into big Web
services. For example, the developer of a gam e app can use the Dropbox API to let the end users store their saved games
in the Dropbox cloud instead of working out some ot her cloud-storage option from scratch.
Where can I find APIs?
All the available APIs are list ed under API Document s.
Contents
From the tool bar select API Documents. Click the required document to download.
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REPORTS (cent ral station and dealer)
This tool enables you to gener at e and save detailed subscriber reports. From the t ool bar select Report s > My Dashboard.
My Dashboard
The dashboard has mult iple widgets, each one representing data in charts. You can click the icon next to every w idget
for more information.
Communication Failures
The Comm unication Failures w idget displays the total count of account s currently available under Comm Failure. Click
the comm fail list for a detailed view of all t he communication failures.
Contents
Communication Technology
The Comm unicat ion Technology widget displays the distribution of devices in t erms of t heir net w ork capabilities, as in
Radio capability.
Service Subscript ions
The Service Subscriptions widget displays the distribution of Accounts based on the services it has subscribed t o, which
are get t ing billed.
Each sub section in the subscriptions such as, Aut om at ion, I nformat ion, Advertising, Video, APL, and so on, t he
following details are displayed:
• Number of Account s in % as well as the number against t he total.
• Number of accounts serviced by that Central Station company/ Dealer Company select ed.
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Contents
TC 2.0 Custom er Engagement
The TC 2.0 Customer Engagem ent widget displays the Engagement level of the Customer using diff erent mediums
such as Web or mobile devices. The average Login per day is measured based on the following slab:
• Frequent User : > Avg( 25) logins/ day
• Moderate User: Avg(10) - Avg(25) logins/day
• Occasional User : < Avg ( 10) logins/day
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TC 2.0 No Login
The TC 2.0 No Login widget displays the distribut ion of Accounts/Customers who have not logged on into the Total
Connect 2.0 system.
Communicator Product
The Communicator Product widget displays t he distribut ion of security accounts by their Radio Type.
Device I nstalled
The Devices I nstalled widget displays the distribution of devices (Lights, Locks, Thermostats) installed at the Customer
Site ( Total Connect).
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Blue = New not ifications are
posted.
Top Noisy Accounts
The Top Noisy Account report displays the list of top noisy accounts for the selected period. A m aximum of 10 account s
are displayed.
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Contents
NOTI FI CATI ON ( cent ral station and dealer)
This t ool provides notifications to the customer (Dealer/ Installer). On the Tool Bar there is a status indicator. I f the st at us
indicator is displaying BLUE, please read the latest not ifications.
Not e: The dealer view includes a blue dot
“ You received new notificat ion(s)! ” message.
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Unde rst anding Tot a l Connec t Servic e s
The “Total Connect” suite of services provides additional flexibility to a powerf ul Honeywell security system. Because
these services utilize various com munication technologies outside of our control, t he user should be aware how these
impact the use of Total Connect. These services are intended as a convenience for the user, and do not replace Central
Station report ing of critical events (alarms, troubles, etc.).
In addition, Honeywell provides many different cont rol panel families, each having different feature sets. The current
release of “ Total Connect” services provides t he most consistent operation when used wit h our Vista-10P/15P/20P series of
panels. These services also function with our residential LYNX panels, and commercial Vista panels; namely t he Vista128BP class. How ever, there are some inconsistencies to be aware of. This topic provides helpful hints relative to t he use
of t hese new services.
General
Total Connect
account creation
When programming a new GSM, I GSM or creat ing a Total Connect only (i.e., video services
only) account the wizard w ill prompt you for t he following information:
Account Name – Must be at least 8 characters.
TC2 Master user name – This is the "Username" for the customer to use when logging into
Total Connect. Can be 6-80 charact er lengt h (not case sensitive), valid entries are: 0-9, A-Z
and ? ! @ # $ % ^ * - _ = + .
TC2 Email address – This is the em ail address provided by your customer. Your customer will
receive a welcome email which contains the Total Connect 2.0 URL and username. They will
also receive a second email containing t heir auto-generated password t o login to Total
Connect.
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* * * PLEASE NOTE * * *
The “Master User” profile is not int ended for your use”.
The “Master User” profile is intended to be managed by your customer. After initial setup in
AlarmNet 360, the user profile will be maint ained by the customer through their Total Connect
website account. They can updat e and change their profile and assign subordinat e user
profiles via the Users module.
* * * TECHNI CAL TI P * * *
In certain instances your customer may need hands on help to configure their Total Connect
website account. I f you are asked to make changes on your customers behalf another level of
“Security Professional Access” is available. Have your customer (Master User Only):
1. Login t o the Total Connect 2.0 w eb site.
2. Grant you access to their account by clicking; My Profile > then checking “Security
Professional Access” (confirm the pop-up security message) > then click “Save”.
3. You will now have access up to 60 minutes t o edit fields by accessing t he account .
auto stay arm
Refer to the “
If the securit y system ( or a part ition) is configured w ith Aut o Sta y Arm enabled, using
Remote Access or SMS to arm t he system w ill result in the system (or partition) reverting to an
Checking the customer’s TC2 account configuration
” t opic in this guide.
Armed Stay state. This is because there is no detection that the premises has been vacat ed
(complies with SIA requirements).
service providers
web browser Configure your web browser to always allow " pop-ups" from the services.alarmnet .com site.
Our remote services features are dependent upon the r eliability and capability of the user's
service provider for t he internet as well as the wireless carrier t hat may be involved. All
networks are subj ect t o out ages and m aint enance beyond our control, and as such, can
prevent availability of connect ions or cause disruptions to the services.
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cont rol panel
partition support
At this t ime, Total Connect 2.0 does not support control panel partitions two t hrough eight.
Partition support is limited to Partition One, even on panels that have more than one partition
enabled.
When using Tot al Connect 2.0 on m ulti- par t itioned panels:
1. Only zones assigned to partit ion one can be uploaded into Total Connect 2.0.
2. Notifications can be sent for events occurring on partition one only. This would apply
to ALL events including; Alarm, Arming/ Disarming, and zone notifications such as
bypass or trouble.
3. The Quick Arm/ Disarm buttons will arm/ disarm part ition one only.
4. The Total Connect 2.0 remot e keypad MUST be assigned to partition one only,
how ever, the remot e keypad DOES support the Global Arming and GOTO functions (if
enabled properly in the panel programming). Those functions w ill give the end user
the abilit y to control other part itions on t he system j ust like any keypad physically
connected t o t he system.
5. System Status is provided for partition one only.
When using Total Connect 2.0 User code synchronization on m ulti- par t itioned
panels:
1. User Sync via Total Connect 2.0 is designed for use with user codes assigned t o
part ition one only. User codes creat ed via cont rol panel keypad or Compass must
have access to partition one for the code to be uploaded into Total Connect 2.0.
2. Users created via Total Connect 2.0 and assigned a user code for the cont rol panel
will be given “General authority” access to ALL enabled partitions when User Sync is
performed. Caution must be exercised here so as to not give a user access to a
partition they should not have access too. It is highly recom mended t o observe not es
3 and 4 below on multi-partit ioned panels.
3. User codes originally created via control panel keypad or Compass will cont inue to
function only in t he partit ions t hey were given access to when they were
programmed, even after Total Connect 2.0 User sync is performed. These codes do
not get assigned to all partitions when Sync is performed and will cont inue to work in
the assigned part itions only.
4. On multi-partit ioned panels, the best practice would be to program the user codes
into the panel first, t hen use the User Sync function to pull the codes into Total
Connect 2.0.
After the “Panel Only Users” are uploaded, modify them t o creat e Total Connect 2.0
Users as desired (assign a login name and password, first/ last name, email address,
etc). I t is recommended to follow this procedure in order to prevent giving undesired
part ition access to a Total Connect User.
E-Mail
event notifications
For event notifications, if no text has been added to describe the event on the Total Connect
website (ref er to the Conf igure Email topic in t he Tot al Connect User Guide), a generic
message ( such as “ Zone 1 Activated”) will be sent for the act ivated stat e.
LYNXR- I , LYNX Plus, and LYNX Touch
fire zones Do not use email notification for zones configured as "Fire with verification."
panic keys The emulated keypad does not support single-but t on or two-but t on panic keys.
time and dat e You cannot set t he time and dat e or go int o programming mode rem otely.
Remote Access
common partition
delet ing users
Common Partition logic will work from the emulated keypad but not from the System Status
screen.
If you delete a user at the securit y system's control panel, w hen using Remote Access to
Manage User Codes, the delet ed user can still be ret rieved since it is stored in the remot e
services database. If desir ed, delet e that user from the remote services database ( Remote
Access > Users > Manage User Codes).
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fire zones, bypassing
keypad – full control
panic keys When using Remote Access, t w o-but t on panic keys such as 1+ , + # , and 3+ # will not
stay m ode
system status screen
system status screen
zone descriptors
When using Remote Access, if you at t em pt t o bypass a fire zone, t he fire zone WI LL NOT be
bypassed.
When using Remote Access, if the keypad type is set t o “ Full Control,” you may view status
and control all partitions using the “System Status” tab (not the “Keypad” tab).
work. However single button panics (if programmed) will work.
The System Stat us screen does not support mult iple stay modes. I f you need t o use a specific
stay m ode, use the Keypad screen.
The System Stat us screen does not support mult iple stay m odes. I f you need t o use a specific
stay m ode, use the Keypad screen.
The System Stat us screen may not show all conditions ( e.g., when the securit y system's dialer
has been shut down). However, the Keypad screen will show all condit ions. Please check the
Keypad screen if you feel t he System Stat us screen is not accurat e.
The security system's zone descriptor informat ion w ill only be copied t o the Remote Services
database if there is no zone descript or in its dat abase for a part icular zone. The descript or in
the dat abase takes pr ecedence over what might be in the security system control panel.
If you want to copy the zone descriptor that is in the control panel, simply delete the zone
descriptor from t he database (Remote Access > Setup > Name Zones), then click Save Zone
Names. When you start anot her session, the zone type, along with its descriptive name, is
retrieved from the control panel.
Text Message or SMS Commands ( TC1 only)
"Command issued,
status unknown"
reply message
commands
GOTO command
multiple text
message series
out of order replies Under certain net w ork conditions, emails received by the user may be out of order.
out put relay
partit ion number
remot e keypad – Full
Cont rol
remot e keypad –
Keypad Only
short codes
When the network does not have sufficient informat ion from the control panel to formulate a
message in response to a command, instead of sending a "blank" r eply message, it will send
"Command issued, stat us unknow n" to alert t he user t o ret ry getting status. Likewise, if
the control panel information is not available at t he time that t he remote services application
collects the stat us, the text message reply may be truncated.
When a Remote Access session is active (using a PC), text message commands cannot be used
to control the security system. I f you desire to do text messaging, please shutdown the
remot e PC session and w ait 15 seconds prior t o sending a text command.
SMS Text Message commands do not support the GOTO command (applies to partitioned
systems only).
When the need or desire arises to send a series of text message comm ands, allow a 2-minut e
period aft er the reply of t he first t ext message before sending the next text message.
You will not receive text m essage verification for turning an output relay on or off. You will,
how ever, receive a system status message.
If you do not see the part ition number in a reply message, cont act your securit y system
services provider to enable t he control panel's “ Display Partition Number” field.
If the remote keypad is set to “ Full Control,” sending a text message command for arming or
disarming a part itioned system without specifying a partit ion constit utes a global command for
all partit ions. If the user does not have global authorization, no action will be performed.
Please make sure this is understood by the user when offering this service.
If the remote keypad is set to " Keypad Only," sending a t ext message command for arming or
disarming a part itioned system without specifying a partit ion will affect only the partition the
keypad is assigned t o. Likewise, only t he status of the partition assigned t o t he remote keypad
will be retrieved.
Some wireless carrier service plans do not fully support SMS Text Message com mands with
short codes. While this is rare, the Total Connect service may not work with certain plans from
your current carrier. Please consult with your carrier if this happens as you may need to
upgrade your w ireless plan to one that support s short codes.
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• For GSMV/IGSMV/GSMX and 7847i communicators, ensure “ Remote Access” Enabled
Contents
text m essage
commands
text message
verification
text messaging
service
Trouble Messages
"Console ECP:2"
message
"Panel Failed to
Respond" message
Setup/ Programming
Error message
When a Remote Access session is active (using a PC), t ext message commands cannot be used
to control the security system. I f you desire to do text messaging, please shutdown the
remot e PC session and w ait 15 seconds prior t o sending a text command.
You will not receive text m essage verification for turning an output relay on or off. You will,
how ever, receive a system status message.
Currently, the SMS Text Message command service operates in conjunction with a wireless
service hosting company to support the short code used by Honeywell, which is “ALARM” or
25276. This hosting service covers t he vast majorit y of carriers supporting SMS service t oday.
Whereas we r ealize the supported list is very broad, if for some reason the short code does not
work with your wireless carrier, please cont act them for assistance.
If the following screen appear s, cont act your securit y system services provider t o program the
control panel wit h the Remot e Access keypad address t hat exists in the radio.
If, while using t he SMS text m essage command feature, you receive a " Panel Failed to
Respond, Please Retry" m essage, it may be a result of heavy netw ork traffic, or the panel is
busy responding to another Remote Access user. Please w ait a minute and t hen t ry again.
Setup/ Programming Error is caused due to the lack of PSD (Panel Security Data) being sent
from the Control Panel to Total Connect 2.0. There ar e a few causes, such as; no initial PSD
received, incorrect Control Panel programming, or incorrect AlarmNet 360 programming.
To resolve this issue, try the follow ing:
1. Arm and disarm the security system. This will force the PSD message to be sent if
everything is programmed properly.
2. Ensure the following Control Panel sett ings are programmed:
• For all control panels, verify “ RIS” or “Delayed Reports” is enabled.
• For Vista 15/ 20 control panels, verify field 91 is programmed to 8, 2. (I n AlarmNet
360, the Device must be set to 25.)
• For Vista Turbo control panels, one ECP address (recommended address 25) needs t o
be set t o Type 12 RIS. Also in AlarmNet, the Device multimode address must match
the multimode Device progr ammed in the cont rol panel.
• For LYNX series controls, verify the “ Remot e Access” is Enabled and “Email
Notifications” are set to Tot al Connect 2.0 (Enhanced Rpts) in AlarmNet 360.
3. Ensure the following AlarmNet 360 settings are programmed.
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and “Email Notifications” are set to Total Connect 2.0 ( Enhanced Rpts) and MultiMode
Address is either 25 for Vista 10/ 15/ 20 or mat ches t he panel for Vista Turbo.
Contents
• For LYNX series controls, verif y t he “Remote Access” is Enabled and “ Email
Notifications” are set to Tot al Connect 2.0 (Enhanced Rpts) in AlarmNet 360.
4. After verifying t he AlarmNet 360 device programming, ensure that the data is in the device
by performing a “Send Dat a” command from the “ Show Programmed Devices” page of
AlarmNet 360.
5. Verify the “Transferred Date(ET)” show s a recent dat e and time and the arrow indicates
down.
6. I f you still have t he Error 1000 ensure the control panel and AlarmNet device revision
levels are support Total Connect 2.0. (Refer to the “
” t opic in this help guide.)
Devices
Total Connect 2.0 Compatible
7. If this issue has not been cleared, Contact AlarmNet Technical Support.
VI STA commercial
arming command
fire zone
out put relay
sluggish response
VI STA resident ial
restart exit delay If t he Restart Exit Delay field ( 91) is enabled, sending text message commands to a
When sending an arm t ext message command t o a commercial panel wit h zero exit delay and a
bypassed zone, the t ext message reply m ay not display that a zone is bypassed.
If a fir e zone is in a trouble condition (wit h all part itions disarmed) , and you attempt to send a
text message command t o globally Arm Away, the reply message will indicate that all partitions
are Arm ed Away, but may not indicate a fire trouble.
Even if a programmed output relay is restricted from being accessed in the cont rol panel, its
operation will funct ion when commanded by an SMS text message.
For security syst ems that are heavily populat ed with a large number of zones and w ireless
devices, etc., the Remote Access response may be sluggish.
resident ial control panel ( e.g., Vist-10P, Vista-15P), may put the panel in an exit delay
countdown condition before a successful completion of the command is sent.
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Refe re nc e Inform a tion
Total Connect 2 .0 Compatible Devices
Contr ol Panels Version Comment
For control panels verify compatibility by checking the product carton for a blue “TC2 Ready” label, or checking
the version number that appears on t he product carton and on the PCB board PROM label.
LYNX 5100 ALL
LYNX 5000 ALL
LYNX L3000 20.1
VISTA-15P / FA148CP 9.12
VISTA-15PCN / FA148CP-CN 9.12
VISTA-15PSI A / FA148CPSIA 9.12
VISTA-20P / FA168CPS 9.12
VISTA-20PCN / FA168CPS-CN 9.12
VISTA-20PSIA / FA168CPSSIA 9.12
VISTA-21iP / VISTA-21iPSIA 3.12
VISTA-128BPT / VI STA-128BPTSIA 10.1
VISTA-250BPT / VI STA-250BPTSIA 10.3
FA1660CT 10.1
Communicat ors 2G Version Comment
For communicators, verify compatibility by checking the product carton for a blue “TC2 Ready” label, or checking
the version number using the 7720P Programming Tool.
GSMVLP5 / iGSMVLP5 ALL used with LYNX, see above
GSMVLP / GSMVLPCN 2.6.42 used wit h LYNX, see above
GSMV / GSMVCN 2.6.42
GSMX / GSMXCN 2.6.42
IGSMV / IGSMVCN 2.6.42
VISTA-GSM / VISTA-GSMCN ALL used with VISTA-21iP, see above
7847i 2.6.42
7847i-L 2.6.42 internet only, used with LYNX, see above
Communicat ors 3G / 4G Version Comment
All ALL
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Tasks
Agre e m ent Docum e nt s
Click on the follow ing links to ret rieve t hese document s.
AlarmNet Overview of Netw ork Services
US – Subscriber Agreement
Canada – Subscriber Agreem ent
Tec hnica l Support
Before you contact Technical Support, be sure you:
• Referred to the online help.
• Entered all data correct ly and did not enter the let ter O for t he number zero.
• Tried using t he Feedback tool on t he websit e to get help.
• Note your customer number and/ or com pany name.
Having this information handy will make it easier for us to serve you quickly and effectively.
AlarmNet3 60 Online Help Guide
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Support Contact I nform ation
U.S. and Canada:
Latin America & Caribbean
region:
MyWebTech
(Online technical database.)
1-800- 2 2 2 - 6525:
option 1 – Alarm Net Tech Support
Monday thru Friday, 8: 00 am to 9: 00 pm ET. Not e, bet w een 6 pm and 9 pm
some AlarmNet products are not support ed.
Extended support hours for GSM and activation ONLY. Saturday 9:00 am to
5:30 pm ET.
option 2 – Alarm Net General Product I nform ation
Monday thru Friday, 8: 00 am to 5: 00 pm ET.
option 3 – AlarmNet administrat ion and w ebsite support
Monday thru Friday, 8: 00 am to 5: 00 pm ET.
305-805- 8 1 8 8 : Monday thru Friday, 8: 00 am t o 5:00 pm ET.
http:/ / www.security.honeywell.com/ hsc/resources/ MyWebTech/
Notes
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TRADEMARKS
Honeywell, and AlarmNet are registered trademarks of Honeywell International I nc.
Total Connect is a trademark of Honeywell I nternat ional I nc.
All other tradem arks are the properties of their respective owners.
Ê800- 112486Š
800-11248 11/ 13/ 15 Rev. J
2 Corporate Center Drive, Suite 100
P.O. Box 9040
Melville, NY 11747
Copyright 2012 Honeywell I nternational Inc.
www.honeywell.com/ security
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