Honeywell ADEMCO 6271C, ADEMCO 6271CV User Guide

ADEMCO 6271C

ADEMCO 6271CV

TouchCenter Keypads

User Guide

K6249V1 6/07 Rev. A

Table of Contents

ABOUT THE TOUCHCENTER.........................................................................	4
Introduction ...............................................................................................	4
The TouchCenter Interface ........................................................................	4
Navigating through the TouchCenter ..........................................................	5
About Your Home Screen ..........................................................................	5
TouchCenter "Arming" Screen ...................................................................	7
SYSTEM OVERVIEW ......................................................................................	9
Introduction to Your System.......................................................................	9
Burglary Protection....................................................................................	9
Partitions............................................................................................	9
Zones.................................................................................................	9
Entry/Exit Delays ..............................................................................	10
Alarms..............................................................................................	10
Memory of Alarm ..............................................................................	10
Fire Protection.........................................................................................	10
User Codes.............................................................................................	11
Extended Functionality.............................................................................	11
Safe Mode...............................................................................................	11
SECURITY SYSTEM OPERATION ................................................................	13
Introduction to Security System Operation................................................	13
How to Arm the System ...........................................................................	13
How to Arm Multiple Partitions .................................................................	15
How to Display Faults..............................................................................	16
How to Bypass Zones..............................................................................	18
How to Remove Bypassed Zones ............................................................	21
How to Disarm the System.......................................................................	23
How to Check the Status of Other Partitions .............................................	26
How to Send Emergency Messages.........................................................	28
How to View the Event Log ......................................................................	29
FIRE ALARM SYSTEM OPERATION.............................................................	31
Introduction to Fire Alarm System Operation.............................................	31
In Case of Fire Alarm...............................................................................	31
Silencing and Clearing a Fire Alarm .........................................................	31
USER CODE SETUP .....................................................................................	33
Introduction to User Code Setup ..............................................................	33

2

Table of Contents (Cont'd)
Authority Levels.......................................................................................	33
How to Access User Setup ......................................................................	34
How to Add a User ..................................................................................	35
How to Delete a User...............................................................................	39
How to Edit a User...................................................................................	40
ADVANCED SYSTEM FEATURES ................................................................	42
Introduction to Advanced System Features...............................................	42
Console Emulation Mode.........................................................................	42
How to Enter Console Emulation Mode ....................................................	42
VOICE MESSAGES (6271CV ONLY).............................................................	44
Introduction to Recording and Retrieving Messages..................................	44
Recording a Voice Message ....................................................................	45
Retrieving and Deleting a Voice Message ................................................	46
SUMMARY OF TOUCHCENTER LED OPERATION ......................................	47
TouchCenter LED Operation....................................................................	47
TOUCHCENTER SETUP ...............................................................................	48
How to Access TouchCenter Setup Options .............................................	48
How to Access Setup...............................................................................	48
How to Adjust the Touch Screen Contrast ................................................	50
How to Adjust the Volume........................................................................	51
How to Select Screen Backlight Off Activation Time..................................	52
How to Select Homepage After Time........................................................	54
How to Set the Time and Date .................................................................	56
TOUCHCENTER OPERATING MODES.........................................................	61
Operating Modes (Chime, Voice, and Voice Chime)..................................	61
How to Access Operating Modes .............................................................	61
MAINTAINING YOUR SYSTEM .....................................................................	63
How to Clean your TouchCenter ..............................................................	63
Routine Care...........................................................................................	64
GLOSSARY...................................................................................................	65

3

About the TouchCenter

Introduction

Congratulations on your ownership of an Honeywell Security System. You've made a wise decision in choosing it, for it represents the latest in security protection technology today.

This security system offers you burglary protection and may provide fire and emergency protection. To realize the full potential of the system, it is important that you feel comfortable operating it. Your system may consist of:

•One or more 6271C (Color) and/or 6271CV (Color and Voice) TouchCenter Keypads

•One or more other keypads for system control

•Various sensors for perimeter and interior burglary protection, plus a selected number of strategically placed smoke or combustion detectors

•Lighting/switching devices.

UL The home lighting feature has not been evaluated by UL.

The system uses microcomputer technology to monitor all zones, and provides appropriate information for display on the TouchCenter and/or other keypads used with the system. Your system may also have been programmed to automatically transmit alarm or status messages over the phone lines to a central alarm monitoring station.

The TouchCenter Interface

The TouchCenter is an intuitive, graphical interface that combines security and optionally, home lighting control. With clear, simple controls on a touch-screen interface, the entire family will find the TouchCenter both easy to learn and easy to use.

As a security and home-automation interface, the TouchCenter may be used for:

•Quick and easy security system operation

•Message storage and retrieval (6271CV ONLY)

•Home lighting control

4

About the TouchCenter (Cont'd)

Navigating through the TouchCenter

Navigation through the TouchCenter typically begins from the "Home" screen. This is the TouchCenter’s main default screen (starting screen) and is the first screen you will see when the TouchCenter is powered up and initialized. It is from this screen that you will select from the main menu. Once you have made your selection, you will navigate through various sub-menus by touching buttons or icons to perform the function you desire.

About Your Home Screen

Your "Home" screen is the gateway to your TouchCenter Keypad. From this screen you can:

•control your security system, and optionally,

•control your message center (6271CV ONLY), and

•control the premises lighting.

UL The home lighting feature has not been evaluated by UL.

Your "Home" screen is displayed most of the time, except when you select another screen option.

•The background and buttons shown on the “Home” screen in this manual are for example only. Your system installer may have changed the actual background and buttons shown on your “Home” screen.

•The Message button applies to the 6271CV Only. This button is not on the 6271C.

5

About the TouchCenter (cont'd)

Navigation Icon Descriptions

To aid in the navigation of the TouchCenter, a set of user-friendly icons has been provided. The appearance, function, and location of these icons is described below:

ICON	LOCATION	FUNCTION
	"Home"	Allows you to record and retrieve voice
	screen	messages. (6271CV Only)
	"Home"	Allows you to turn certain devices on and
		off (if installed and programmed by your
	screen
		installer.)
		Accesses "Arming" screen.
		Note: The lock symbol and lock color in
		the button indicates security system
	"Home"	status.
	screen	Unlocked and green – system disarmed
		Unlocked and yellow – system disarmed
		and a system trouble exists
		Locked and red – system armed
	Upper left	Returns you to the TouchCenter "Home"
	corner of	screen. This icon is called the Home
	most screens	button within the text of this document.
	Upper right	Reverts to the last screen viewed. This
	corner of	icon is called the Back button within the
	most screens	text of this document.
		Displays Emergency functions (as
		programmed by your installer). This icon
	Lower right	is called the Panic button within the text
		of this document.
	corner of
		Note: This icon is displayed and active
	screen
		on all screens except while in the Clean
		Screen mode and during an LCD Display
		test in Diagnostics.

6

About the TouchCenter (Cont'd)

TouchCenter "Arming" Screen

From the "Home" screen, press SECURITY to access the TouchCenter "Arming" screen. Use this picture and the table that follows to become familiar with the TouchCenter security functions.

Note: The Voice Status Icon () shown in the above illustration indicates that the TouchCenter is a 6271CV. This button causes the TouchCenter to announce system status if depressed at least 10 seconds following its last depression. Note that Voice must be enabled for this button to function correctly during an alarm condition.

ITEM	FUNCTION
AWAY	Press this button to arm when no one will be staying on the
	premises. When armed in AWAY, the system will sound an
	alarm if a protected door or window is opened, or if any
	movement is detected inside the premises. You may leave
	through the entrance door during the exit delay period without
	causing an alarm. You may also re-enter through the entrance
	door, but must disarm the system with your User Code within the
	entry delay period or an alarm will occur.
STAY	Press this button to arm when you are staying home, but might
	expect someone to use the entrance door later.
	When armed in STAY, the system will sound an alarm if a
	protected door or window is opened, but you may otherwise move
	freely throughout the premises. Late arrivals can enter through
	the entrance door without causing an alarm, but they must disarm
	the system within the entry delay period or an alarm will occur.
	NOTE (6271CV only): On some residential systems, if you press
	the Voice Status Icon while armed in the Stay Mode, the exit
	delay time will restart (if the feature was enabled by your
	installer).

7

About the TouchCenter (cont'd)

ITEM	FUNCTION
NIGHT	Press this button to arm when you are staying home and do not
	expect anyone to use the entrance door. Your installer may have
	configured NIGHT Mode differently; have him/her describe the
	actual settings of this mode.
Multi-	Check this circle when you want to arm more than one partition.
Partitions	When Multi-Partitions is checked, all partitions within the system
	can be armed at one time (if the user is so authorized). When the
	Arm Multi-Partitions circle does not contain a check mark, each
	partition must be armed individually. Note: This option may not
	be shown for some single partition systems.
MORE	Press this button for more Security, Lighting, and TouchCenter
CHOICES	setup features.

System Troubles

The “Arming” screen also displays an Icon(s) if a system trouble(s) occurs. The system trouble Icon is displayed to the left of the Panic button. If a trouble Icon is shown, contact your alarm company. The following Icons may be shown as applicable to your system:

ICON	MEANING
	AC Loss – The system is not receiving AC power.
	Bell Failure – The system bell or siren has a problem. Note: This Icon
	will be displayed when interfacing with residential panels only.
	Expander Failure – The system has a failure in an expansion module.
	Low Battery – The system battery, that powers the system during an
	AC power loss, is low.
	LRR Supervision Failure – The Long Range Radio or Alarmnet –I
	used to communicate with the central station has a supervision
	failure. Note: This Icon will be displayed when interfacing with
	residential panels only.
	Pager Failure – The system cannot communicate with an assigned
	pager.
	Phone Line 1 Failure – The system is not able to communicate with
	the central monitoring station over the primary phone line.
	Phone Line 2 Failure – The system is not able to communicate with
	the central monitoring station over the secondary phone line.
	Wireless Failure – The system is not able to communicate with its
	wireless devices.

8

System Overview

Introduction to Your System

This system offers you burglary protection and may offer fire and emergency protection. Monitoring is accomplished with various contact and motion sensors for perimeter and interior burglary protection, plus the system may have strategically placed smoke, heat, or combustion detectors.

Burglary Protection

The burglary protection portion of your system must be turned on or "armed" before it will sense burglary alarm conditions. Your system provides three modes of burglary protection: Away, Stay, and Night, and even allows you to “bypass” selected zones of protection while leaving the rest of the system armed (e.g. this enables you to arm the system but leave upper-story windows open.)

The system also provides a Chime mode (6271C and 6271CV) and Voice mode (6271CV), for alerting users to the opening and closing of doors and windows even while the system is disarmed.

Partitions

This system may be configured to arm and disarm more than one area, each as if it had its own control. These areas are called partitions. Partitions are used when the user wants to disarm certain areas while leaving other areas armed, or to limit access to certain areas to specific individuals. Each user of the system can be authorized to operate all or only some partitions, and can be given different privileges in each. Information about Partitions is presented later in this document.

Zones

Your system's sensing devices have been assigned to various "zones." For example, the sensing device on your Entry/Exit door may have been assigned to zone 01, sensing devices on windows in the master bedroom to zone 02, and so on. These numbers will appear on the display, along with an alpha descriptor for that zone (if programmed), when an alarm or trouble condition occurs.

9

System Overview (cont'd)

Entry/Exit Delays

Your system has preset time delays, referred to as exit delay and entry delay. Whenever you arm your system, exit delay gives you time to leave through the designated exit door without setting off an alarm. Exit delay begins immediately after entering any arming command, and applies to all modes of arming protection. If programmed, a slow beeping will sound throughout the exit delay period. Additionally if programmed, a rapid beeping may sound during the final 10 seconds of the exit delay period.

Note: 6271CV Only – On some systems, pressing the Voice Status Icon restarts the exit delay. Refer to your control panel User Guide to see if this is applicable on your system.

Entry delay gives you time to disarm the system when you reenter through the designated entrance door. But the system must be disarmed before the entry delay period ends, or an alarm will occur. The keypad will beep during the entry delay period, reminding you to disarm the system. Ask your installer about the delay times programmed into your system.

Alarms

When an alarm occurs, the TouchCenter (and any other keypads) and external sounders will sound, and the zone(s) causing the alarm are displayed. If your system is connected to a central monitoring station, an alarm message will also be sent. To stop the alarm sounding, simply disarm the system.

Memory of Alarm

When an alarm condition occurs, the number(s) of the zone(s) that caused the problem are displayed, along with the type of alarm. These remain displayed until cleared.

Note: If you change screens, the alarm in memory can be viewed and cleared by selecting the Display Faults button on the Arming Screen.

Fire Protection

The optional fire protection portion of your security system (if used) is always on and will sound an alarm if a fire condition is detected. Note: If a fire or smoke detector develops a low battery, a “Fire Maintenance” message is displayed. To determine which zone is causing the problem, go to “Display Faults” to determine which zone has the low battery indication.

10

System Overview (Cont'd)

User Codes

Each user must be assigned a name with a corresponding 4-digit user code in order to gain access to various features and functions. Users for the system are programmed in a central user setup location that provides the specific questions for authorization level, partition assignment, and RF button assignment.

Extended Functionality

Extended functions are advanced functions that can be accessed through a standard alpha keypad or through the console emulation mode on your TouchCenter touch screen. Refer to your Control Panel User Guide for these features.

Safe Mode

The TouchCenter contains a Safe Mode of operation. In the rare event that the TouchCenter cannot successfully communicate in its graphic mode with the control panel, the Safe Mode is a backup mode that ensures that you can communicate with your system. In this mode, the TouchCenter operates much like a standard non-graphic keypad so that you can control your system until the problem is corrected.

If this situation occurs, the TouchCenter presents you with a message of “Problems detected. Start Keypad in Safe Mode?” and requests a “Yes” or “No” response. If you answer with “Yes”, the TouchCenter will go into the Safe Mode. If you answer with “No”, the TouchCenter will try communicating with the panel again. After 5 consecutive times of receiving no response, the TouchCenter will enter the Safe Mode automatically.

Note: Use care when providing the “Yes” or “No” response. Touching the screen outside the prescribed area may cause the backgound to come to the front. If this occurs, the Yes/No message that disappeared will time out in 30 seconds even though it is not visible. Then the keypad will reset into the Normal Mode (or Safe Mode if this is the third time that the warning message appeared).

While in the Safe Mode, the Home screen will display the Security button, Panic Button, and a message at the bottom of the screen as shown below:

11

System Overview (cont'd)

Note that this is a limited mode of operation. While in this mode:

•You can use the Security button to access the Console Emulation Mode of operation to try to clear your faults, disarm the system, or enter additional Alpha Keypad commands specified in you panel User Guide. You can perform almost all functions that you can perform from a standard non-graphic alpha keypad.

•You can depress the “Panic” key and generate Emergency Messages as defined in the panels home partition for this TouchCenter.

•The Armed and Ready LEDs on the front of the TouchCenter will indicate the TouchCenter’s home partition status. The Message (6271CV) or Trouble (6271C) LED is not active in the Safe Mode.

•The Chime mode will function in the Safe Mode: however, you will not have Voice, Voice Chime, or Message capability if using the 6271CV.

•When in Safe Mode, the lock on the Security button on the Home screen will always be shown in the unlocked position. Refer to the Armed LED for the true armed status of your system.

•When an alarm occurs in the Safe Mode, it is displayed on the Console mode screen only. It will not be shown on the Home screen and the lock on the Home screen will not change color – it will always be shown in yellow.

To Exit the Safe Mode:

1.Press the ! SAFE MODE ! bar. You will be presented with the following popup message:

2.Select “Yes” to return to the Normal Mode of operation. The TouchCenter will reset and normal operation will return as long as the original conditions that caused the entry into Safe Mode do not still exist.

12

Security System Operation

Introduction to Security System Operation

You can arm your system in one of three arming modes: Away, Stay, and Night. The following table lists the three different arming modes and the results of each.

FEATURES FOR EACH ARMING MODE

Arming	Exit	Entry	Perimeter	Interior
Mode	Delay	Delay	Armed	Armed
Away	Yes	Yes	Yes	Yes
Stay	Yes	Yes	Yes	No
Night*	Yes	Yes (set for Away or	Yes	Yes (set for Away
		Stay Mode)		or Maximum
		No (set for Instant or		Mode)
		Maximum Mode)		No (set for Stay or
				Instant Mode)

*Your installer may have configured Night Mode differently; have your installer write the actual zone settings above.

How to Arm the System

Arming the system in any mode is performed in the same way, as described below.

Note: Close all perimeter windows and doors before arming.

1. From the "Home" screen, press the SECURITY button. The "Arming" screen is displayed.

13

Security System Operation (cont'd)

SCREEN

ACTION

2. On the "Arming" screen, press the selected arming button.

Note: If Quick Arm is Not enabled in your system, you will receive a message to enter your User Code.

o The TouchCenter beeps twice (Away and Night Maximum Modes) or 3 times (Stay and Night Instant Modes)

o a DISARM button appears

o a text message appears stating which zones are arming and whether or not there is an entry delay

o the screen changes to display the remaining exit delay time, and

o an "open lock" appears next the the arming buttons as follows: Away – Next to the Away button

Stay – Next to the Stay button Arming (typical) Instant – Next to the Night button

Night – Next to the Night button

o The exit delay time continues to decrement to one.

When exit delay time expires, the screen automatically changes to indicate the system is "Armed" and the "lock" next to the button changes color and to a closed lock. The system is now armed in the selected mode.

Armed (typical)

14

Security System Operation (Cont'd)

How to Arm Multiple Partitions

Note: Some systems may not have multiple partitions and the “Arm Multi-Partitions” button may not be displayed.

To arm multiple partitions:

1. From the "Home" screen, press the SECURITY button. The "Arming" screen is displayed.

SCREEN	ACTION
	2. Make certain the Multi-Partitions button
	is checked.
	3. Press the appropriate arming mode
	button.
	Note: If any zones are bypassed, a
	Display Faults button will also be
	displayed on this screen.
	4. When prompted, enter the user code
	authorized to access other partition(s).
	If the user code is accepted, the system
	displays the partitions that the user has
	access to.
	Note: A user may have access to some or
	all of the available partitions!
	You have two arming options:
	To arm one or more partitions, highlight
	the partition(s) to be armed by touching it
	on the screen, then press ARM
	SELECTED.
	Press ARM ALL to arm all available
	partitions.

15

Security System Operation (cont'd)

How to Display Faults

The Display Faults function is used when you see a Not Ready Fault message and want to determine were the fault is and what type of fault it is.

To display faults do the following:

1. From the "Home" screen, press the SECURITY button. The "Arming" screen is displayed.

SCREEN	ACTION
	2. From the "Arming" screen, press the
	DISPLAY FAULTS button. The "Display
	Faults" screen is displayed showing a
	listing of faulted and/or bypassed zones.
	The following symbols may be displayed
	on the "Display Faults" screen.
	Zone in alarm
	Zone has trouble
	Zone is faulted
	Zone has low battery
	Zone is bypassed
	3. As applicable, take corrective action
	such as closing a window or door to
	correct the fault. If the fault cannot be
	corrected, you may chose to bypass a
	zone by touching the zone to select it and
	depressing the BYPASS SELECTED
	button or bypass all faulted zones by
	depressing the BYPASS ALL button.
	The "User Authorization" screen is
	displayed with the instructions "To
	Bypass Zones, Enter Code".

•Residential systems will not allow you to bypass fire or emergency zones. On commercial systems, a specified user may be allowed to bypass fire and system zones if the user was enabled by your system installer.

•To bypass zones the system must be disarmed first.

•Limits apply as to how many zones can be bypassed at one time. These limits are ten zones on residential and five zones on commercial systems.

16

Security System Operation (Cont'd)

4. Enter your 4-digit user code. The "Arming" screen is displayed showing the system status as Ready-Bypass

17

Security System Operation (cont'd)

How to Bypass Zones

The Bypass function is used when you want to arm your system with one or more zones left open. Bypassed zones are unprotected and will not cause an alarm when violated while your system is armed.

•Residential systems will not allow you to bypass fire or emergency zones. On commercial systems, a specified user may be allowed to bypass fire and system zones if the user was enabled by your system installer.

•To bypass zones, the system must be disarmed first.

•Limits apply as to how many zones can be bypassed at one time. These limits are ten zones on residential systems and five zones on commercial systems.

To bypass zones do the following:

1. From the "Home" screen, press the SECURITY button. The "Arming" screen is displayed.

	SCREEN	ACTION
		2. From the "Arming" screen, press the
		MORE CHOICES button. The "More
		Choices" screen is displayed.
		Note: If any zones are bypassed or
		faulted, a Display Faults button will also
		be displayed on this screen.
		3. Press the SHOW ZONES button on
		the "More Choices" screen.
		While the TouchCenter is requesting and
		receiving the zone data from the control
		panel, the screen displays "Please Wait!".
		Then the zones, along with their current
		status, are displayed.

18

Security System Operation (Cont'd)

	SCREEN	ACTION
		4. Highlight the zone(s) to be bypassed
		by touching it on the screen when the
		zones are displayed.
		5. Press the BYPASS SELECTED
		button. The "User Authorization" screen
		is displayed with the instructions "To
		Bypass Zones, Enter Code".
		Note: If zones have already been
		bypassed, the top of this screen will
		indicate “Ready Bypass” and the screen
		will contain a Clear Bypasses button.
		6. Enter your 4-digit user code. The
		"More Choices" screen is displayed
		showing the system status as Ready-
		Bypass

19

Security System Operation (cont'd)

SCREEN

ACTION

7. Press the BACK button to return to the “Arming” screen.

20

Security System Operation (Cont'd)

How to Remove Bypassed Zones

A bypassed zone will automatically be unbypassed when you disarm the system. If a zone is bypassed, you can remove the bypass as follows:

SCREEN

ACTION

1. View bypassed zones by pressing the

SHOW ZONES button.

While the TouchCenter is requesting and receiving the zone data from the control panel, the screen displays "Please Wait!". Then the zones, along with their current status, are displayed.

2. Remove zone bypasses by pressing the CLEAR BYPASSES button.

Note: Bypassed zones are indicated by the Bypass icon .

21

Security System Operation (cont'd)

SCREEN

ACTION

3. The "User Authorization" screen is displayed with the instructions To Clear Bypasses, Enter Code.

Note: If the system is armed and you unbypass a zone, it will disarm the system.

Enter your 4-digit user code. The "More Choices" screen is displayed showing the system as Ready to Arm.

Note: This will not occur if any zone(s) is open (not ready).

22