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Network Bullet Camera
Quick Start Guide
UD04363B-A
Network Bullet Camera·Quick Start Guide
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Quick Start Guide
COPYRIGHT © 2018 Hangzhou Hikvision Digital Technology Co., Ltd.
ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures,
graphs are the properties of Hangzhou Hikvision Digital Technology
Co., Ltd. or its subsidiaries (hereinafter referred to be “Hikvision”).
This user manual (hereinafter referred to be “the Manual”) cannot be
reproduced, changed, translated, or distributed, partially or wholly,
by any means, without the prior written permission of Hikvision.
Unless otherwise stipulated, Hikvision does not make any warranties,
guarantees or representations, express or implied, regarding to the
Manual.
About this Manual
This Manual is applicable to Network Bullet Camera.
The Manual includes instructions for using and managing the
product. Pictures, charts, images and all other information
hereinafter are for description and explanation only. The information
contained in the Manual is subject to change, without notice, due to
firmware updates or other reasons. Please find the latest version in
the company website (http://overseas.hikvision.com/en/).
Please use this user manual under the guidance of professionals.
Trademarks Acknowledgement
and other Hikvision’s trademarks and logos are the
properties of Hikvision in various jurisdictions. Other trademarks and
logos mentioned below are the properties of their respective owners.
Legal Disclaimer
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TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE
PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND
FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS,
AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, MERCHANTABILITY,
SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION,
ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO
YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT
DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR
DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS
PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF
PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL
NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION,
PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER
ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET
SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY
TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL
RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS
PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS THE
APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT
THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE
APPLICABLE LAW, THE LATER PREVAILS.
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Regulatory Information
FCC Information
Please take attention that changes or modification not expressly
approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
FCC compliance: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
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1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.
EU Conformity Statement
This product and - if applicable - the supplied
accessories too are marked with "CE" and comply
therefore with the applicable harmonized European
standards listed under the EMC Directive 2014/30/EU, the RoHS
Directive 2011/65/EU
2012/19/EU (WEEE directive): Products marked with
this symbol cannot be disposed of as unsorted
municipal waste in the European Union. For proper
recycling, return this product to your local supplier
upon the purchase of equivalent new equipment, or dispose of it at
designated collection points. For more information see:
www.recyclethis.info
2006/66/EC (battery directive): This product contains
a battery that cannot be disposed of as unsorted
municipal waste in the European Union. See the
product documentation for specific battery
information. The battery is marked with this symbol,
which may include lettering to indicate cadmium (Cd), lead (Pb), or
mercury (Hg). For proper recycling, return the battery to your supplier
or to a designated collection point. For more information see:
www.recyclethis.info
Industry Canada ICES-003 Compliance
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This device meets the CAN ICES-3 (B)/NMB-3(B) standards
requirements.
Safety Instruction
These instructions are intended to ensure that user can use the
product correctly to avoid danger or property loss.
The precaution measure is divided into “Warnings” and “Cautions”
Warnings: Serious injury or death may occur if any of the warnings
are neglected.
Cautions: Injury or equipment damage may occur if any of the
cautions are neglected.
Warnings
● Proper configuration of all passwords and other security settings
is the responsibility of the installer and/or end-user.
● In the use of the product, you must be in strict compliance with
the electrical safety regulations of the nation and region. Please
refer to technical specifications for detailed information.
Warnings Follow these
safeguards to prevent
serious injury or death.
Cautions Follow these
precautions to prevent potential
injury or material damage.
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● Input voltage should meet both the SELV (Safety Extra Low
Voltage) and the Limited Power Source with 24 VAC or 12 VDC
according to the IEC60950-1 standard. Please refer to technical
specifications for detailed information.
● Do not connect several devices to one power adapter as adapter
overload may cause over-heating or a fire hazard.
● Please make sure that the plug is firmly connected to the power
socket. When the product is mounted on wall or ceiling, the
device shall be firmly fixed.
● If smoke, odor or noise rise from the device, turn off the power
at once and unplug the power cable, and then please contact
the service center.
Cautions
● If the camera fails to synchronize the local time with that of the
network, you need to set the camera time manually. Visit the
camera (via web browser or client software) and enter the
system settings interface for the time settings.
● Make sure the power supply voltage is correct before using the
camera.
● Do not drop the camera or subject it to physical shock.
● Do not touch sensor modules with fingers. If cleaning is
necessary, use clean cloth with a bit of ethanol and wipe it
gently. If the camera will not be used for an extended period,
please replace the lens cap to protect the sensor from dirt.
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● Do not aim the camera at the sun or extra bright places.
Blooming or smearing may occur otherwise (which is not a
malfunction), and affect the endurance of sensor at the same
time.
● The sensor may be burned out by a laser beam, so when any
laser equipment is in using, make sure that the surface of sensor
will not be exposed to the laser beam.
● Do not place the camera in extremely hot, cold (the operating
temperature shall be -30°C ~+60°C, or -40°C ~ +60°C if the
camera model has an “H” in its suffix), dusty or damp locations,
and do not expose it to high electromagnetic radiation.
● To avoid heat accumulation, good ventilation is required for
operating environment.
● Keep the camera away from liquid while in use.
● While in delivery, the camera shall be packed in its original
packing, or packing of the same texture.
● Regular part replacement: a few parts (e.g. electrolytic
capacitor) of the equipment shall be replaced regularly
according to their average enduring time. The average time
varies because of differences between operating environment
and using history, so regular checking is recommended for all the
users. Please contact with your dealer for more details.
● Improper use or replacement of the battery may result in hazard
of explosion. Replace with the same or equivalent type only.
Dispose of used batteries according to the instructions provided
by the battery manufacturer.
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● If the product does not work properly, please contact your
dealer or the nearest service center. Never attempt to
disassemble the camera yourself. (We shall not assume any
responsibility for problems caused by unauthorized repair or
maintenance.)
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Table of Contents
Appearance Description ............................................................... 10
Type I ............................................................................ 10
Type II ........................................................................... 12
Resetting the Camera ......................................... 13
Setting the WPS Protocol.................................... 14
Type III .......................................................................... 16
2 Installation .................................................................................... 18
Installation of Memory Card ......................................... 19
Installation of Camera ................................................... 20
Installation of Network Cable Waterproof Jacket
(Optional) ................................................................................. 22
3 Setting the Network Camera over the LAN .................................. 25
Wiring ........................................................................... 25
Activating the Camera ................................................... 26
Activation via Web Browser ................................ 26
Activation via SADP Software ............................. 27
Modifying the IP Address .............................................. 29
4 Accessing via Web Browser .......................................................... 32
5 Operating via Hik-Connect App .................................................... 35
5.1 Enable Hik-Connect Service on Camera ......................... 35
Enable Hik-Connect Service via SADP Software .. 35
Enable Hik-Connect Service via Web Browser..... 36
5.2 Hik-Connect Setup......................................................... 38
5.3 Adding Camera to Hik-Connect ..................................... 38
5.4 Initializing the Memory Card ......................................... 40
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Appearance Description
Type I
1
2
3
4
5
6
9
7
8
Type I Bullet Camera
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Description
No.
Description
No.
Description
1
Mounting Base
4
Lens
2
Back Case
5
Sun Shield 3 Front Case
6
Power Cable
7
Reset Button
8
GND Screw
9
10/100M Self-adaptive
Ethernet Interface
Note:
Type I camera does not support the function of Wi-Fi or memory
card.
Press Reset button about 10s when the camera is power on or
rebooting to restore the default settings, including the user name,
password, IP address, port No., etc.
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Type II
1
2
4
3
5
6
7
9
8
10
11
Type II Bullet Camera
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Description
No.
Description
No.
Description
1
Mounting Base
7
Memory Card Slot
2
Back Case
8
Power Supply Interface
3
Sun Shield
9
10/100M Self-adaptive
Ethernet Interface
4
Lens
10
PoE Cable
5
Adjusting Nut
11
GND Screw
6
WPS/RESET Button
Note:
This type of bullet camera supports PoE power supply. You can
power the camera by connecting both DC 12V interface and the
Ethernet interface. Or you can connect the Ethernet interface only.
WPS/RESET Button
WPS function and Reset function share the same button. The
button works as a reset button only when you press it when the
camera is powered on.
Resetting the Camera
Press WPS/RESET button about 10s when the camera is power on or
rebooting to restore the default settings, including the user name,
password, IP address, port No., etc.
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WPS/RESET
WPS/RESET Button
Setting the WPS Protocol
A wireless router with the WPS function is required to enable the
WPS function of the camera.
Steps:
1. Enable the WPS function of your router. Refer to the operation
guide of your router for detailed procedures.
2. Press the WPS/RESET button (about 2s) on the camera to join in
the wireless network.
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WPS/RESET
WPS/RESET Button
Note:
You can also press the WPS button on the camera first and then
enable the WPS function on the router to establish the
connection. But the WPS function of the router must be turned
on within 120s right after pressing the WPS/RESET button on the
camera.
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Type III
1
3
2
4
5
7
6
8
9
10
Type III Bullet Camera
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Description
No.
Description
No.
Description
1
Mounting Base
6
Grounding Screw
2
Back Case
7
10/100M Self-adaptive
Ethernet Interface (PoE)
3
Front Case
8
Power Supply (DC 12V)
4
Lens
9
Memory Card Slot
5
Sun Shield
10
Reset Button
Note:
This type of bullet camera supports PoE power supply. You can
power the camera by connecting both DC 12V interface and the
Ethernet interface. Or you can connect the Ethernet interface only.
Press and hold the reset button about 10s when the camera is
powering on or rebooting to restore the default settings, including
the user name, password, IP address, port No., etc.
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2 Installation
Before you start:
● Make sure the device in the package is in good condition and all
the assembly parts are included.
● The standard power supply is 12V DC or 24V AC, please make
sure your power supply matches with your camera.
● Make sure all the related equipment is power-off during the
installation.
● Check the specification of the products for the installation
environment.
● Make sure that the wall is strong enough to withstand four times
the weight of the camera and the bracket.
For the camera that supports IR, you are required to pay attention to
the following precautions to prevent IR reflection:
● Dust or grease on the dome cover will cause IR reflection. Please
do not remove the dome cover film until the installation is
finished. If there is dust or grease on the dome cover, clean the
dome cover with clean soft cloth and isopropyl alcohol.
● Make sure that there is no reflective surface too close to the
camera lens. The IR light from the camera may reflect back into
the lens causing reflection.
● The foam ring around the lens must be seated flush against the
inner surface of the bubble to isolate the lens from the IR LEDS.
Fasten the dome cover to camera body so that the foam ring and
the dome cover are attached seamlessly.
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Installation of Memory Card
Type II and Type III camera support memory card function. Follow the
steps to mount and unmount a memory card.
Steps:
1. Unscrew the cover on back case to expose memory card slot.
Cover
Unscrew the Cover
2. Insert the memory card into the memory card slot.
Memory Card Slot
Type II
Memory Card Slot
Type III
Insert Memory Card
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3. (Optional)To unmount the memory card, push to get it ejected.
4. Screw the cover back to the camera.
Installation of Camera
Note:
Both wall mounting and ceiling mounting are suitable for the bullet
camera. Wall mounting will be taken as an example in this section.
You can take steps of wall mounting for reference if ceiling mounting
is adopted.
Steps:
1. Drill the screw holes in the wall according to the drill template.
Ceiling Mounting
Hole
Hole
Hole
Drill Template
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2. Route the corresponding cables.
3. Secure the camera to the wall with the supplied Screws.
Secure the Camera to the Ceiling
4. Connect the cables and power on the camera to view live view
image.
5. Adjust the surveillance angle.
Tilt: 0° to 90°
Adjusting Nut
Pan:
0° to 360°
Rotate:
0° to 360°
3-axis Adjustment
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1). Loosen the adjusting nut.
2). Adjust the pan direction [0° to 360°].
3). Adjust the tilt direction [0° to 90°].
4). Rotate the camera [0° to 360°] to adjust the lens to the desired
surveillance angle.
5). Tighten the adjusting nut to complete the installation.
Installation of Network Cable Waterproof
Jacket (Optional)
Purpose:
If the camera is installed outdoor, you can use the waterproof
accessory for the network cable after the camera is secured on the
installation surface.
①
②
③
④
⑤
⑥ ⑦
Figure 2-6 Waterproof Accessory Components
Table 2-1 Components
No.
Components
1
Camera’s Network Interface Socket
2
O-Type Gasket
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No.
Components
3
Network Plug
4
Waterproof Endcap
5
Waterproof Rubber Gasket
6
Lock Nut
7
Network Cable from Router/Switch
Camera
Switch/Router
Align the snap and notch.
i. Insert ⑤ into ④.
ii. Secure ⑥ with ④.
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Waterproof Accessory Installation
Steps:
Feed the plugless network cable ⑦ through the lock nut ⑥,
waterproof rubber gasket ⑤ (rubber gasket inset ridge must
face waterproof endcap), and the waterproof endcap ④ in
order.
Crimp an RJ-45 network plug ③onto the end of the cable,
taking care to insert the twisted pairs of wires in correct order.
Place the O-type gasket ② onto the end of the camera’s
network interface socket ①.
Insert the network plug ③ into the camera’s network interface
socket ①.
Insert the waterproof rubber gasket ⑤ into the waterproof
endcap ④, and secure lock nut ⑥ with the waterproof endcap
④.
Align the snap on the waterproof endcap ④ with the notch on
the camera’s network interface socket ①, and then secure the
waterproof endcap ④ to the camera’s network interface socket
① to finish installation.
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3 Setting the Network Camera over the
LAN
Note:
You shall acknowledge that the use of the product with Internet
access might be under network security risks. For avoidance of any
network attacks and information leakage, please strengthen your own
protection.
If the product does not work properly, contact your dealer or the
nearest service center for help.
Wiring
Connect the camera to network according to the following figures.
Network Cable
or
Network Camera
Computer
Connecting Directly
Network Cable
Network Cable
or
or
Network Camera Computer
Connecting via a Switch or a Router
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Activating the Camera
You are required to activate the camera first by setting a strong
password for it before you can use the camera.
Activation via Web Browser, Activation via SADP, and Activation via
Client Software are all supported. We will take activation via SADP
software and Activation via Web Browser as examples to introduce
the camera activation.
Note:
Refer to the User Manual of Network Camera for Activation via Client
Software.
Activation via Web Browser
Steps:
1. Power on the camera. Connect the camera to your computer or
the switch/router which your computer connects to.
2. Input the IP address into the address bar of the web browser, and
press Enter to enter the activation interface.
Notes:
The default IP address of the camera is 192.168.1.64.
The computer and the camera should belong to the same
subnet.
For the camera enables the DHCP by default, you need to use
the SADP software to search the IP address.
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Activation Interface(Web)
3. Create a password and input the password into the password field.
STRONG PASSWORD RECOMMENDED– W e highly
recommend you create a strong password of your own
choosing (using a minimum of 8 characters, including
upper case letters, lower case letters, numbers, and
special characters) in order to increase the security of
your product. And we recommend you reset your
password regularly, especially in the high security
system, resetting the password monthly or weekly can
better protect your product.
4. Confirm the password.
5. Click OK to save the password and enter the live view interface.
Activation via SADP Software
SADP software is used for detecting the online device, activating the
camera, and resetting the password.
Get the SADP software from the supplied disk or the official website,
and install the SADP according to the prompts.
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Follow the steps to activate the camera.
Steps:
1. Run the SADP software to search the online devices.
2. Check the device status from the device list, and select the inactive
device.
Select inactive device.
Input and confirm
password.
SADP Interface
Note:
The SADP software supports activating the camera in batch. Refer
to the user manual of SADP software for details.
3. Create and input the new password in the password field, and
confirm the password.
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STRONG PASSWORD RECOMMENDED– W e highly
recommend you create a strong password of your own
choosing (using a minimum of 8 characters, including
upper case letters, lower case letters, numbers, and
special characters) in order to increase the security of
your product. And we recommend you reset your
password regularly, especially in the high security
system, resetting the password monthly or weekly can
better protect your product.
Note:
You can enable the Hik-Connect service for the device during
activation. Refer to Chapter 5.1 for detailed information.
4. Click Activate to start activation.
You can check whether the activation is completed on the popup
window. If activation failed, make sure that the password meets
the requirement and try again.
Modifying the IP Address
Purpose:
To view and configure the camera via LAN (Local Area Network), you
need to connect the network camera in the same subnet with your
PC.
Use the SADP software or client software to search and change the IP
address of the device. We take modifying the IP Address via SADP
software as an example to introduce the IP address modification.
For IP address modification via client software, refer to the user
manual of client software.
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Steps:
1. Run the SADP software.
2. Select an active device.
3. Change the device IP address to the same subnet with your
computer by either modifying the IP address manually or checking
the checkbox of Enable DHCP.
Modify the IP Address
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Note:
You can enable the Hik-Connect service for the device during
activation. Refer to Chapter 5.1 for detailed information.
4. Input the admin password and click Modify to activate your IP
address modification.
The batch IP address modification is supported by the SADP. Refer to
the user manual of SADP for details.
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4 Accessing via Web Browser
System Requirement:
Operating System:
Microsoft Windows XP and above version
Mac OS X 10.8 and above version
CPU: 3.0 GHz or higher
RAM: 1G or higher
Display: 1024×768 resolution or higher
Web Browser: Internet Explorer 8.0 and above version, Mozilla Firefox
30.0-51, Google Chrome 31.0-44, Apple Safari 8.0 and above version
Steps:
1. Open the web browser.
2. In the browser address bar, input the IP address of the network
camera, and press the Enter key to enter the login interface.
Note:
The default IP address is 192.168.1.64. You are recommended
to change the IP address to the same subnet with your
computer.
3. Input the user name and password.
The admin user should configure the device accounts and
user/operator permissions properly. Delete the unnecessary
accounts and user/operator permissions.
Note:
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The device IP address gets locked if the admin user performs 7
failed password attempts (5 attempts for the user/operator).
4. Click Login.
Login Interface
5. Install the plug-in before viewing the live video and managing the
camera. Follow the installation prompts to install the plug-in.
Note:
You may have to close the web browser to finish the installation of
the plug-in.
Download Plug-in
6. Reopen the web browser after the installation of the plug-in and
repeat steps 2 to 4 to login.
Note:
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For detailed instructions of further configuration, please refer to
the user manual of network camera.
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5 Operating via Hik-Connect App
Purpose:
Hik-Connect is an application for mobile devices. With the App, you
can view live image of the camera, receive alarm notification and so
on.
Note:
Hik-Connect service is not supported by certain camera models.
5.1 Enable Hik-Connect Service on Camera
Purpose:
Hik-Connect service should be enabled on your camera before using
the service.
You can enable the service through SADP software or web browser.
Enable Hik-Connect Service via SADP Software
Steps:
1. Check the checkbox of Enable Hik-Connect on:
1). "Activate the Device" page during camera activation, refer to
Chapter 3.2.2.
2). Or "Modify Network Parameters" page during modifying IP
address, refer to Chapter 3.3.
2. Create a verification code or change the verification code.
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Verification Code Setting (SADP)
Note:
The verification code is required when you add the camera to HikConnect app.
3. Click and read "Terms of Service" and "Privacy Policy".
4. Confirm the settings.
Enable Hik-Connect Service via Web Browser
Before you start:
You need to activate the camera before enabling the service. Refer to
Chapter 3.2.
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Steps:
1. Access the camera via web browser. Refer to Chapter 4.
2. Enter platform access configuration interface: Configuration >
Network > Advanced Settings > Platform Access
Platform Access Configuration (Web)
3. Select Platform Access Mode as Hik-Connect.
4. Check the checkbox of Enable.
5. Click and read "Terms of Service" and "Privacy Policy" in pop-up
window.
6. Create a verification code or change the verification code for the
camera.
Note:
The verification code is required when you add the camera to HikConnect app.
7. Save the settings.
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5.2 Hik-Connect Setup
Steps:
1. Download and install the Hik-Connect app by searching “Hik-
Connect” in App Store or Google PlayTM.
2. Launch the app and register for a Hik-Connect user account.
3. Log in Hik-Connect app after registration.
5.3 Adding Camera to Hik-Connect
Before you start:
You need to enable the Hik-Connect service on camera before adding
it to your Hik-Connect account. Refer to Chapter 5.1.
Steps:
1. Use a network cable to connect the camera with a router if the
camera does not support Wi-Fi.
Figure 5-3 Connect a Router
Note:
After the camera connects to the network, please wait one minute
before any operation on the camera using Hik-Connect app.
2. In the Hik-Connect app, tap “+” on the upper-right corner and then
scan the QR code of the camera to add the camera.
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You can find the QR code on the camera or on the cover of the
Quick Start Guide of the camera in the package.
Figure 5-4 Scan QR Code
Note:
If the QR code is missing or too blur to be recognized, you can also
add the camera by tapping the icon and inputting the camera's
serial number.
3. Input the verification code of your camera.
Note:
● The required verification code is the code you create or
change when you enabling Hik-Connect service on camera.
● If you forget the verification code, you can check the current
verification code on Platform Access configuration page via
web browser.
4. Follow the prompts to set the network connection and add the
camera to your Hik-Connect account.
Note:
For detailed information, refer to the user manual of the HikConnect app.
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5.4 Initializing the Memory Card
Steps:
Check the memory card status by tapping on the Storage Status in
the Device Settings interface.
If the memory card status displays as Uninitialized, tap to initialize
it. The status will then change to Normal. You can then start
recording any event triggered video in the camera such as motion
detection.
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