HP Installation and Startup Service for
HP Superdome 2
HP Services
Technical data
The HP Installation and Startup Service for HP Superdome 2 is designed to provide onsite installation of the HP
Superdome 2 Server. The service can be complemented by Factory Express services to provide additional design and
factory integration services.
This service provides comprehensive site evaluation, preparation, and verication; installation planning and
management; consolidated shipment, unpacking, moving to nal location, and plug-in of the system with removal of
packing materials; and power-up, basic connectivity testing, and (if boot disks were enabled in the factory) booting of
the operating system.
Service benets
• A deployment manager to manage the implementation of the service engagement
• Verication prior to installation that all service prerequisites are met
• Installation and startup by an HP technical specialist
• Availability of an HP service specialist to answer basic questions during the delivery of this service
• Expedited installation, provided all service prerequisites are met prior to commencement of service
• More eective utilization of the HP product facilitated by knowledge gained from the HP service specialist during
onsite delivery of the service
Service feature highlights
• Deployment management
• Comprehensive site environmental readiness review
• Customized installation plan
• Installation and startup
• Installation verication tests (IVT)
• Knowledge transfer
Specications
Table 1. Service features
Feature
Deployment management
Comprehensive site
environmental readiness
review
Customized installation
plan
Installation and star tup
Delivery specifications
As the desired configuration is solidified, an HP deployment manager will be assigned to
verify the successful deployment of the HP Superdome 2 solution. Working closely with the
Customer, this manager will:
• Determine the preferred delivery strategy
• Coordinate and track performance of all deployment activities (site readiness,
manufacturing/build status, delivery schedules, and installation resources)
• Resolve any issues concerning delivery and installation
• Enable a smooth transition to operation
An HP installation specialist will work with the Customer to evaluate the site and see that it is
set up to handle the physical requirements of the HP Superdome 2 solution. Evaluation areas
include:
• Room size, ooring structure, and openings for power and cables
• Accessibility from building entrance to designated position in data center
• Fire detection and suppression
• Electrical/Static characteristics, grounding, power, surge protection, and backup
• Power infrastructure in data center for adequate and appropriate powering of the SD2 rack
• Interference (RMI, EMI, etc.)
• Air conditioning
• Maintenance practices and equipment conditioning
At the conclusion of this review, a report will be created with detailed recommendations for
actions that need to be taken prior to the Superdome 2 installation.
The HP deployment manager will:
• Plan and arrange for the onsite server installation
• Conrm the installation dates with the Customer and the HP service delivery specialist
• Communicate and conrm the planned hardware delivery date with the Customer and the HP
service deliver y specialist
Once the system has been configured at the factory and delivered to the Customer site, the HP
service delivery specialist will arrive onsite to get the HP Superdome 2 solution up and running
quickly to the Customer’s expectations. Activities include:
• Conrming the Superdome 2 delivery date and coordinating the logistics of the onsite
installation
• Unpacking, positioning, and powering up the system
• Booting each factory-congured partition and verifying that all applicable patches have
been applied
• Establishing connectivity to key system peripherals
• Conguring remote support tools (HP Insight Remote Support)
• Conguring the Customer’s network to specications and verifying end-to-end data
transfer between the Superdome 2 and one other local system (if network conguration is
purchased)
• Cleaning up and disposing of unnecessary packaging material
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HP Techno logy Serv ices are gove rned by the applicable HP terms and conditions of serv ice provided or indicated to Cu stomer at the time of p urchase.
Installation verification
tests
Knowledge transfer
HP will run the appropriate installation verification tests required for this service. The HP
service delivery specialist will:
• Verify that all cables are connected by performing a visual inspection
• Verify that the hardware is working in operation mode by viewing the LED status
• Verify the installation by accessing the HP Superdome 2 server using a remote connection
• Verify that the OS is running properly (if it was factor y loaded and congured)
• Verify network connectivity
• Verify HP Instant Capacity (iCAP) conguration (if applicable)
• Verify that the latest rmware revisions for all Superdome 2 components (server, Onboard
Administrator, Integrated Lights-Out [iLO], etc.) are installed
Upon completion of the service, the HP service delivery specialist will conduct an orientation
session on product usage and special features and will be available to answer questions, as
appropriate.
The knowledge transfer session will include but is not limited to:
• Accessing the HP Superdome 2 Server
• Reviewing the HP Superdome 2 User Service Guide and discussing Superdome 2
management tools
• Launching the Onboard Administrator interface
• Demonstrating access to the console for each factor y-congured partition from iLo
• Reviewing proper system startup, shutdown, and maintenance procedures
• Providing the Customer with access to the technical documentation
Service eligibility
Customers are eligible for the delivery of this service if they meet the following prerequisites:
• The Customer must have ordered a new Superdome 2 Server with a supported HP operating system with a valid
license.
• The Customer must have all power and data cables in place and functioning.
• The Customer must ensure that the site, cable runs, and power outlets conform to all local re and electrical
codes and to HP’s recommended specications.
• The Customer must have documented basic server and network customization requirements, such as network
settings (host name, IP address, subnet, and gateway), prior to arrival of the HP service delivery specialist.
• The Customer must follow the recommendations provided in the site environment readiness report.
HP Techno logy Serv ices are gove rned by the applicable HP terms and conditions of serv ice provided or indicated to Cu stomer at the time of p urchase.
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Customer responsibilities
The Customer will:
• Contact an HP service specialist within 90 days of date of purchase to schedule the delivery of the service
• Ensure that all service prerequisites as identied in the ‘Service eligibility’ section have been met
• Assign a designated person from the Customer’s sta who, on behalf of the Customer, will grant all approvals;
provide information; ensure that all hardware, rmware, and software that the HP service specialist will need
in order to deliver this service are available and that software products are properly licensed; and otherwise be
available to assist HP in facilitating the delivery of this service
• Adhere to licensing terms and conditions regarding the use of any HP service tools used to facilitate the delivery
of this service, if applicable
• Be responsible for all data backup and restore operations
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power,
and any network connections required
• Allow HP full and unrestricted access to all locations where the service is to be performed
• Complete all readiness activities mentioned in the site environment readiness review prior to the agreed
installation date
General provisions/Other exclusions
HP reserves the right to charge, on a time and materials basis, for any additional work over and above the service
package pricing that may result from work required to address service prerequisites or other requirements that
are not met by the Customer.
HP reserves the right to re-price this service if the Customer does not schedule and provide for subsequent
delivery within 90 days of purchase.
HP’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HP, as well as
the accuracy and completeness of any information and data the Customer provides to HP.
Portions of the service are delivered remotely or onsite, at HP’s discretion.
Activities such as, but not limited to, the following are excluded from this service:
• Service deployment on hardware not covered by an HP warranty or service maintenance contract
• Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install,
repair, maintain, or modify hardware, rmware, or software
• Any services not clearly specied in this document
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HP Techno logy Serv ices are gove rned by the applicable HP terms and conditions of serv ice provided or indicated to Cu stomer at the time of p urchase.
Ordering information
Services can be ordered using the following service package part numbers:
• HP Startup Superdome 2 Service:
− For rst server on the order: HA124A1#571
− For additional servers on the same order: HA124A1#5QP
• HP Superdome 2 32s Starter Pkg Upgrade Installation and Startup Service: HA114A1#5RD
• HP Superdome 2 16s to 32s Upgrade Installation and Startup Service: HA114A1#5RE
For more information
For more information on HP Services, contact any of our worldwide sales oices or visit our website at:
www.hp.com/services/alwayson
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© Copyr ight 2010, 2011, 2012 Hewlett- Packard Develop ment Compa ny, L.P. The inform ation conta ined herein is subject to change
witho ut notice. Th e only warranties for HP products and ser vices are set for th in the express wa rranty st atements accomp anying
such pr oducts an d services. Nothing herein shou ld be constru ed as constit uting an add itional warranty. HP sh all not be liable for
techn ical or editoria l errors or om issions contained herein.
HP Techno logy Serv ices are gove rned by the applicable HP terms and conditions of serv ice provided or indicated to Cu stomer at the
time of p urchase.
4AA0-9635EEE , Rev. 1, September 2012
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