HP EliteBook Folio 1040 G3 Notebook PC
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: January 2016
Document Part Number: 840246-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Display .................................................................................................................................................................... 4
Top .......................................................................................................................................................................... 6
TouchPad ............................................................................................................................................. 6
Lights ................................................................................................................................................... 7
Buttons, speakers, and ngerprint reader (select models only) ........................................................ 8
Special function keys ........................................................................................................................... 9
Using the hot keys ............................................................................................................................. 10
Left ....................................................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Right ..................................................................................................................................................................... 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Plastics/Rubber Kit .............................................................................................................................................. 18
Cable Kit ............................................................................................................................................................... 19
Mass storage devices ........................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ......................................................................................................................................... 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 24
Grounding guidelines ........................................................................................................................................... 24
Electrostatic discharge damage ........................................................................................................ 24
Packaging and transporting guidelines .......................................................................... 25
Workstation guidelines ................................................................................ 25
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 27
Component replacement procedures .................................................................................................................. 27
Bottom cover ..................................................................................................................................... 28
v
Battery ............................................................................................................................................... 29
RTC battery ........................................................................................................................................ 31
SSD drive ............................................................................................................................................ 32
WWAN module ................................................................................................................................... 33
WLAN module .................................................................................................................................... 36
Power connector ............................................................................................................................... 38
Display assembly ............................................................................................................................... 39
Keyboard ........................................................................................................................................... 41
TouchPad ........................................................................................................................................... 44
NFC module ....................................................................................................................................... 45
Heat sink/fan assembly .................................................................................................................... 46
System board .................................................................................................................................... 48
Updating DMI ................................................................................................................... 52
Access the update menu .............................................................................. 52
Required information ................................................................................... 53
Smart Card reader ............................................................................................................................. 54
Light pipe ........................................................................................................................................... 55
Buttons (power, function) ................................................................................................................. 56
Multi-function board ......................................................................................................................... 57
Audio board ....................................................................................................................................... 58
Fingerprint reader board ................................................................................................................... 59
Speaker assembly ............................................................................................................................. 60
6 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ......................................................................... 61
Using Computer Setup ......................................................................................................................................... 61
Starting Computer Setup .................................................................................................................. 61
Navigating and selecting in Computer Setup ................................................................................... 61
Restoring factory settings in Computer Setup ................................................................................. 62
Updating the BIOS ............................................................................................................................. 62
Determining the BIOS version ......................................................................................... 62
Downloading a BIOS update ........................................................................................... 63
Changing the boot order using the f9 prompt .................................................................................. 64
TPM BIOS settings (select products only) ........................................................................................................... 64
Using HP Sure Start (select products only) ......................................................................................................... 64
7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 65
Using Computer Setup ......................................................................................................................................... 65
Starting Computer Setup .................................................................................................................. 65
Navigating and selecting in Computer Setup ................................................................................... 65
Restoring factory settings in Computer Setup ................................................................................. 66
Updating the BIOS ............................................................................................................................. 67
vi
Determining the BIOS version ......................................................................................... 67
Downloading a BIOS update ........................................................................................... 67
Changing the boot order using the f9 prompt .................................................................................. 68
TPM BIOS settings (select products only) ........................................................................................................... 68
Using HP Sure Start (select products only) ......................................................................................................... 69
8 DMI programming procedures ....................................................................................................................... 70
HP Common Core BIOS Programming Process .................................................................................................... 70
Programming steps ............................................................................................................................................. 71
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 74
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 74
10 Backup and recovery in Windows 7 .............................................................................................................. 76
Creating recovery media and backups ................................................................................................................ 76
Guidelines .......................................................................................................................................... 76
Creating recovery media with HP Recovery Disc Creator ................................................................. 76
Creating recovery media ................................................................................................. 77
Backing up your information ............................................................................................................. 77
Performing a system recovery ............................................................................................................................ 78
Using the Windows recovery tools .................................................................................................... 78
Using f11 recovery tools (select products only) ............................................................................... 79
Using Windows 7 operating system media ....................................................................................... 79
11 Backup and recovery in Windows 10 ............................................................................................................ 81
Creating recovery media and backups ................................................................................................................ 81
Creating HP Recovery media (select products only) ......................................................................... 81
Using Windows tools ........................................................................................................................................... 82
Restore and recovery ........................................................................................................................................... 83
Recovering using HP Recovery Manager ........................................................................................... 83
What you need to know before you get started ............................................................. 83
Using the HP Recovery partition (select products only) ................................................. 84
Using HP Recovery media to recover .............................................................................. 84
Changing the computer boot order ................................................................................ 85
Removing the HP Recovery partition (select products only) ......................................... 86
12 Specications ............................................................................................................................................ 87
Computer specications ...................................................................................................................................... 87
35.6-cm (14.0-in) display specications ............................................................................................................. 88
M.2 solid-state drive specications .................................................................................................................... 89
vii
M.2 PCIe solid-state drive specications ............................................................................................................ 90
13 Statement of memory volatility .................................................................................................................. 91
Nonvolatile memory usage ................................................................................................................................. 95
Questions and answers ....................................................................................................................................... 97
Using HP Sure Start (select models only) ............................................................................................................ 98
14 Power cord set requirements ...................................................................................................................... 99
Requirements for all countries ............................................................................................................................ 99
Requirements for specic countries and regions ................................................................................................ 99
15 Recycling ................................................................................................................................................ 101
Index ........................................................................................................................................................... 102
viii
1 Product description
Category Description
Product Name HP EliteBook Folio 1040 G3 Notebook PC
Processors 6th Generation Intel® Core® processors:
●
i7-6600U 2.6-GHz (max turbo frequency 3.4-GHz), 4-MB L3 Cache, 15W
●
i7-6500U 2.5-GHz (max turbo frequency 3.1-GHz), 4-MB L3 Cache, 15W
●
i5-6300U 2.4-GHz (max turbo frequency 3.0-GHz), 3-MB L3 Cache, 15W
●
i5-6200U 2.3-GHz (max turbo frequency 2.8-GHz), 3-MB L3 Cache, 15W
Chipset Integrated with processor
Graphics Intel HD Graphics 520
Panels 35.6-cm (14.0-in)
Full high-denition (FHD), SVA, 1920×1080, AntiGlare (AG), eDP 1.2, 300 nits, with
and without webcam and WWAN
Quad high-denition (QHD), UWVA, 2560×1440, eDP 1.3, 340 nits, with and without
webcam and WWAN (non-touch)
Quad high-denition (QHD), UWVA, 2560×1440, eDP 1.3, 340 nits, with webcam
and/or WWAN (touch)
Memory Memory down (not upgradeable)
PC4-1866; Dual channel support
Supports up to 16-GB of system RAM in the following congurations:
●
16-GB
●
8-GB
Primary storage Supports the following M.2 (NGFF) 2280 Solid-state drives:
●
512-GB SATA-3 TLC
●
256-GB SATA-3 TLC
●
256-GB, PCIe-3x4 SS NVMe
●
256-GB, SED, OPAL2
●
240-GB SATA-3 MLC
●
180-GB, SATA-3 MLC
●
180-GB, SED, OPAL2
●
128-GB SATA-3 TLC
Audio and video Two stereo speakers
HD audio with DTS Studio Sound
Integrated 720p webcam (supports no camera option)
Intel Spart Sound Technology
1
Category Description
Microphone (dual array)
Ethernet Intel I218LM Gigabit Network Connection (10/100/1000) with iAMT
S3/S4/S5 wake on LAN
Wireless WLAN options via M.2:
Support "No WLAN/No Bluetooth" option
Two WLAN antennas built into display assembly
Support for the following WLAN format:
●
Intel Dual Band Wireless-AC 8260 3rd Gen Intel 802.11ac, Dual Band, 2x2 Wi-Fi
+ Bluetooth 4.2
WWAN
SIM module (3FF/micro-SIM)(user-accessible)
Secured by subscriber identity module (SIM, user-accessible on the side of the
computer)
Support for the following WWAN formats:
●
HP lt4120 Qualcomm® Snapdragon™ X5 LTE Mobile Broadband Module
●
HP 3110 HSPA+ Mobile Broadband Module
Supports no WWAN option
NFC
Integrated NFC module
NFC antenna only congured on NFC SKUs
Supports no NFC option
Docking HP Docking Station
Ports Headphone/Microphone Combo
HDMI 1.4
Docking connector
Multi-Pin AC port (4.5 mm)
(1) USB-C 3.0 charging port
(2) USB 3.0 charging ports
Keyboard/pointing devices Keyboard
Dura keys, backlit, spill-resistant with drain
TouchPad
Gestures enabled by default: two-nger scrolling, two-nger pinch-zoom
Taps enabled by default
Glass with chemical etched surface
Power requirements AC adapters:
2 Chapter 1 Product description
45-W HP Smart AC adapter
45-W, 2-prong AC adapter
Category Description
65-W HP Smart EM AC adapter
65-W Slim AC adapter
Power cords:
2-wire plug (4.5 mm) (1.0 m)
3-wire plug with ground pin (4.5 mm) (1.0 m)
3-wire plug with ground pin (4.5 mm) (1.8 m)
Battery:
Supports a 6-cell, 45.6-Whr battery
Security Security lock
Fingerprint reader
Supports Trusted Platform Module (TPM) 1.2 (Inneon, soldered down)
Integrated Smart Card reader (active)
Full volume encryption
Preboot authentication (password, smart card)
Operating system Preinstalled:
●
Windows 7 Professional 64
●
Windows 10 Pro 64
●
Windows 10 Pro 64 Downgrade to Windows 7 64
●
Windows 10 Home 64 Chinese Market CPPP
●
Windows 10 Home High-end
●
FreeDOS 2.0
Restore media DRDVD:
●
Windows 7
●
Windows 10
Restore media–OS-DVD:
●
Windows 7 Professional 64
Certied:
●
Microsoft WHQL
Web-only support:
●
Windows 10 Enterprise
●
Windows 8.1 Enterprise 64-bit
●
Windows 7 Professional 32
●
Windows 7 Enterprise 64
●
Windows 7 Enterprise 32
Serviceability End user replaceable parts:
●
AC adapter
3
2 External component identication
Display
Component Description
(1) WWAN antennas (2)* (select products only) Send and receive wireless signals to communicate with wireless wide
(2) Internal microphones (2) Record sound.
(3) Webcam light (select products only) On: The webcam is in use.
(4) Webcam (select products only) Records video and captures photographs. Some models allow you to
(5) WLAN antennas (2) * (select products only) Send and receive wireless signals to communicate with wireless local
4 Chapter 2 External component identication
area networks (WWANs).
video conference and chat online using streaming video.
To use the webcam in Windows 10:
▲
Type camera in the taskbar search box, and then select
Camera.
To use the webcam in Windows 7:
For information on using the webcam, select Start > All Programs >
Communication and Chat > HP WebCam.
area networks (WLANs).
Component Description
(6) Near Field Communication (NFC) antenna* (select
products only)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide in Windows 10:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
To access the user guides in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation.
Sends and receives wireless signals to communicate and transfer
data/info to and from your NFC-compatible devices.
Display 5
Top
TouchPad
Component Description
(1) TouchPad on/o button Turns the TouchPad on and o.
(2) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
6 Chapter 2 External component identication
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Microphone mute light
(4) Num lock light On: Num lock is on.
(5) Wireless light White: An integrated wireless device, such as a wireless local area
(6) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
(7) TouchPad light
●
On: The TouchPad is o.
●
O: The TouchPad is on.
Top 7
Buttons, speakers, and ngerprint reader (select models only)
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options
in Windows 10.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
To learn more about your power settings in Windows 7, select
Start > Control Panel > System and Security > Power Options.
(2) Speakers (2) Produce sound.
8 Chapter 2 External component identication
Component Description
(3) Wireless button Turns the wireless feature on or o but does not establish a
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
Special function keys
wireless connection.
A wireless network must be set up before a wireless connection is
possible.
logon.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lock key, or the esc
key.
See Using the hot keys on page 10
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys that enables you to add, subtract, and perform other
numeric tasks. When num lock is on, the keypad can be used like
an external numeric keypad.
(5) Windows application key Displays options for a selected object.
(6) num lock key Turns the embedded numeric keypad on and o.
Top 9
Using the hot keys
To use a hot key:
▲
Press the fn key, and then press the correct function key represented by the icons below.
Press fn+function
key
Description
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved.
To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer via the optional docking device, fn+f4 alternates the screen image from computer
display to monitor display to simultaneous display on both the computer and the monitor.
Most external monitors receive video information on the computer using the external VGA video standard.
The fn+f4 hot key can also alternate images among other devices that are receiving video information on the
computer.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
R Pauses or breaks an operation. This replaces the break key.
C Locks cell. This replaces the scroll lock key.
S Sends a programming query. The replaces the sys rq key.
10 Chapter 2 External component identication
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide in Windows 10:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
To access the user guides in Windows 7, select Start > All
Programs > HP Help and Support > HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Left 11
Bottom
Component Description
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
(5) Smart card reader Supports optional Smart cards.
Component Description
(1) Docking device receptors (2) Connect an optional docking device.
(2) Vents (2) Enable airow to cool internal components.
12 Chapter 2 External component identication
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Right
Component Description
(1) SIM slot plug (select products only) Supports a wireless subscriber identity module (SIM).
NOTE: The SIM slot plug is removable on models that include
HP Mobile Broadband.
(2) USB Type-C (charging) port Connects any USB device with a Type-C connector.
NOTE: USB Type-C ports charge products such as cell phones,
laptops, tablets, and MP3 players, even when the computer is
o. Also, some USB Type-C ports connect DisplayPort, VGA,
HDMI, Thunderbolt and other video devices to provide video
output.
NOTE: Adapters (purchased separately) may be required.
(3) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low
current. Some USB devices require power and require you to use
a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(5) Docking connector Connects an optional docking device.
(6) Battery light When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
(7) Power connector Connects an AC adapter.
Right 13
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
14 Chapter 2 External component identication
3 Illustrated parts catalog
Computer major components
Computer major components 15
Item Component Spare part number
Display assembly (35.6-cm [14.0-inch], LED)
The display is spared only as a full hinge-up. Individual subcomponents are not spared.
(1) Touch screen displays:
(2) Non-touch screen displays:
(3) Keyboard (backlit; includes keyboard cable and backlight cable):
(4) Top cover 844390-001
(5) Function board 844420-001
(6) Speaker (includes cable) 844409-001
●
Without WWAN and with webcam 844386-001
●
With WWAN and with webcam 849783-001
●
FHD, SVA 846579-001
●
QHD, UWVA 846580-001
●
FHD, SVA, with WWAN 849777-001
●
FHD, SVA, with webcam 849778-001
●
FHD, SVA, with WWAN and webcam 849779-001
●
QHD, UWVA, with WWAN 849780-001
●
QHD, UWVA, with webcam 849781-001
●
QHD, UWVA, with WWAN and webcam 849782-001
NOTE: For a detailed list of keyboard country codes, see Keyboard on page 41.
844423-xx1
(7) TouchPad 844394-001
(8) Smart Card reader (includes cable) 844412-001
(9) Fingerprint reader board (includes cable)
NOTE: The ngerprint reader bracket is included in the Bracket Kit, spare part number
844411-001.
(10) NFC module 844392-001
NFC antenna (not illustrated) 857632-001
(11) System board (includes processor and replacement thermal material):
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 10 operating system
Models with 16 GB of system memory
Models with 8 GB of system memory
●
Intel Core i7-6600U processor 844418-xxx
●
Intel Core i5-6300U processor 844416-xxx
●
Intel Core i7-6600U processor 844417-xxx
844410-001
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(12) Audio board 844421-001
(13) Heat sink/thermal module with fans (includes replacement thermal material): 844425-001
(14) Solid-state drives (M.2)
512-GB, TLC 848878-001
256-GB, SED, OPAL2, MLC 844406-001
256-GB, PCIe, MLC 844405-001
256-GB, TLC 844408-001
240-GB, TLC 844407-001
180-GB, MLC 844403-001
180-GB, SED, OPAL2, MLC 844404-001
128-GB, TLC 844402-001
(15) AC power connector 844424-001
(16) WLAN module
●
Intel Core i7-6500U processor 844419-xxx
●
Intel Core i5-6300U processor 844415-xxx
●
Intel Core i5-6200U processor 844414-xxx
Intel Dual Band Wireless-AC 8260 802.11ac 2×2 WiFi + Bluetooth 4.2 806721-005
(17) WWAN modules
The WWAN rubber insert is included in the Plastics/Rubber Kit, spare part number 844400-001.
HP lt4120 Qualcomm Snapdragon X5 LTE Mobile Broadband Module 800870-005
HP hs3110 HSPA+ Mobile Broadband Module 822829-005
(18) Battery (6-cell, 45-Wh, 2.0-Ah, Li ion; includes Mylar) 805096-005
(19) RTC battery (includes double-sided tape) 637193-001
(20) Bottom cover (includes feet) 844389-001
Computer major components 17
Plastics/Rubber Kit
Item Component Spare part number
Plastics/Rubber Kit 844400-001
(1) Smart card insert
(2) SIM card slot insert
(3) Power button
(4) Function button
(5) Foam strip for use on WWAN modules
Rubber insert for use in the WWAN socket (not illustrated)
Rubber strip for use near the solid-state drive (not illustrated)
18 Chapter 3 Illustrated parts catalog
Cable Kit
Item Component Spare part number
Cable Kit 844396-001
(1) TouchPad cable
(2) Function board cable
(3) NFC cable
Mass storage devices
Description Spare part number
Solid-State Drive (SATA III)
512-GB, TLC 848878-001
256-GB, SED, OPAL2, MLC 844406-001
256-GB, PCIe, MLC 844405-001
256-GB, TLC 844408-001
240-GB, TLC 844407-001
180-GB, MLC 844403-001
180-GB, SED, OPAL2, MLC 844404-001
128-GB, TLC 844402-001
Cable Kit 19
Miscellaneous parts
Component Spare part number
AC adapter:
45-W HP Smart AC adapter (non-PFC) – non-slim 741727-001
45-W AC adapter (non-PFC), 2-prong 742436-001
65-W HP Smart AC adapter, 4.5 mm, EM 714657-001
65-W HP Smart AC travel adapter
NOTE: Use with cable 736697-001.
65-W HP Smart AC adapter (RC/V EM) for use in Asia, India, and the People’s Republic of China 693710-001
65-W HP Smart AC adapter 693711-001
Smart AC adapter dongle, 7.4mm 734734-001
Power cord (3-pin, black, 1.83-m):
For use in Argentina 401300-001
For use in Australia 213356-001
For use in Brazil 438722-001
For use in the People’s Republic of China 286497-001
For use in Denmark 213353-001
For use in Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) 213350-001
For use in India 404827-001
For use in Israel 398063-001
For use in Italy 213352-001
For use in Japan 349756-001
693716-001
For use in North America 213349-001
For use in South Africa 361240-001
For use in South Korea 267836-001
For use in Switzerland 213354-001
For use in Taiwan 393313-001
For use in Thailand 285096-001
For use in the United Kingdom and Singapore 213351-001
Power cord (3-pin, black, 1.00-m):
For use in Argentina 401300-007
For use in Australia 213356-008
For use in Brazil 438722-004
For use in the People’s Republic of China 286497-008
For use in Denmark 213353-008
20 Chapter 3 Illustrated parts catalog
Component Spare part number
For use in Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) 213350-009
For use in India 404827-003
For use in Israel 398063-003
For use in Italy 213352-008
For use in Japan 349756-002
For use in North America 213349-009
For use in South Africa 361240-002
For use in South Korea 267836-008
For use in Switzerland 213354-008
For use in Taiwan 393313-003
For use in Thailand 285096-006
For use in the United Kingdom and Singapore 213351-008
Power cord (1.0 m, 2-pin)
For use in Japan 190548-003
Screw Kit 844391-001
Cable, detachable, with tips
NOTE: Use with AC travel adapter 693716-001.
SIM, HP Mobile Connect 714749-001
Adapters:
Docking connector to ethernet/VGA adapter 797848-001
HP USB-C to USB 3.0 adapter 814618-001
HDMI to DVI-D adapter 691227-001
HDMI to VGA adapter 701943-001
HP Elite USB-C Docking Station 844550-001
HP USB Travel Dock 844551-001
HP Docking Station 732252-001
Cable Lock Docking Station 575921-001
HP Ultraslim Keyed Cable Lock 703372-001
External USB DVD±RW Drive 747080-001
Mouse
HP USB optical travel mouse 757770-001
736697-001
HP USB Laser 674318-001
Cases
HP Professional Slim Top Load Case 703888-001
Miscellaneous parts 21
Component Spare part number
Essential Top Load Case 679921-001
HP Business Backpack 718548-001
22 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Torx T8 screw driver
●
Phillips P0 and P1 screw drivers
●
Non-marking pry tool
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.
Tools required 23
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
24 Chapter 4 Removal and replacement procedures preliminary requirements
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Typical electrostatic voltage levels
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 25
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
26 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 14 for details.
This chapter provides removal and replacement procedures.
Make special note of each screw size and location during removal and replacement.
Component replacement procedures 27
Bottom cover
Description Spare part number
Bottom cover (includes feet) 844389-001
Before removing the bottom cover, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 29).
Remove the bottom cover:
1. Remove the 11 inner Torx T8M2.0×5.0 screws (1) that secure the bottom cover to the computer.
2. Starting near the hinge, work your way around while prying the bottom cover up and o the computer
(2).
Reverse the removal procedures to install the bottom cover.
28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Battery
Description Spare part number
6-cell, 45-Wh, 2.0-Ah, Li ion battery (includes Mylar) 805096-005
Before disassembling the computer, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28).
Remove the battery:
1. Disconnect the battery cable from the system board.
2. Remove the six Phillips PM2.0×4.0 screws (1) that secure the battery to the computer.
Component replacement procedures 29
3. Lift the battery out of the computer (2).
NOTE: In the locked position there will be no red color shown in the latch slot.
30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
RTC battery
Description Spare part number
RTC battery (includes double-sided tape) 637193-001
Before removing the RTC battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28).
5. Disconnect the battery (see Battery on page 29).
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
2. Detach the RTC battery (2) from the computer.
computer on, and then shut it down through the operating system.
3. Remove the RTC battery.
Reverse this procedure to install the RTC battery.
Component replacement procedures 31
SSD drive
Before removing the hard drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
Description Spare part number
Solid-state drive
512-GB, TLC 848878-001
256-GB, SED, OPAL2, MLC 844406-001
256-GB, PCIe, MLC 844405-001
256-GB, TLC 844408-001
240-GB, TLC 844407-001
180-GB, MLC 844403-001
180-GB, SED, OPAL2, MLC 844404-001
128-GB, TLC 844402-001
computer on, and then shut it down through the operating system.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28).
5. Disconnect the battery (see Battery on page 29).
Remove the SSD:
1. Remove the Phillips PM2.0×3.0 screw (1) that secures the drive to the system board.
2. Remove the drive (2) by pulling it away from the connector.
NOTE: mSATA drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to reassemble and install the SSD drive.
32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
WWAN module
NOTE: The WWAN module and the WLAN module are not interchangeable.
NOTE: Models that do not have a WWAN module installed will have a rubber insert installed in the WWAN
socket. Either a WWAN module or a rubber insert must be installed in the WWAN socket. The socket must
never be empty.
The rubber insert is included in the Plastics/Rubber Kit, spare part number 844400-001.
Description Spare part number
HP lt4120 Qualcomm Snapdragon X5 LTE Mobile Broadband Module 800870-005
HP hs3110 HSPA+ Mobile Broadband Module 822829-005
Before removing the WWAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28).
5. Disconnect the battery (see Battery on page 29).
Remove the WWAN module:
1. If you are installing a WWAN module onto a system board with a rubber insert installed, remove the
insert.
2. If you are replacing an existing WWAN module, gently peel the foam strip from atop the antenna
connectors and screw (1).
NOTE: The foam strip is available in the Plastics/Rubber Kit, spare part number 844400-001.
Component replacement procedures 33
3. Disconnect the WWAN antenna cables (2) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The blue
WWAN antenna cable is connected to the WWAN module “Aux” terminal.
4. Remove the Phillips PM2.0×3.0 screw (3) that secures the WWAN module to the system board.
5. Remove the WWAN module (4) by pulling the module away from the slot.
NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
When installing a WWAN module, make sure the conductive foam (1) covers the antenna connectors and
metal part of the module. Also make sure the mounting screw is partially covered as shown in the following
illustration.
34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Component replacement procedures 35
WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 8260 802.11ac 2×2 WiFi + Bluetooth 4.2 806721-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28).
5. Disconnect the battery (see Battery on page 29).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If the
computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to
the middle terminal on the WLAN module.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 37
Power connector
Description Spare part number
Power connector 844424-001
Before removing the power connector, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28).
5. Disconnect the battery (see Battery on page 29).
Remove the power connector:
1. Disconnect the power connector cable from the system board (1).
2. Remove the power connector cable from the clip built into the chassis (2).
3. Remove the Phillips PM2.0×4.0 screw (3) that secures the power connector cable to the computer.
4. Lift the power connector from the computer (4).
Reverse this procedure to install the power connector.
38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
Description Spare part number
Touch screen displays:
●
Without WWAN and with webcam 844386-001
●
With WWAN and with webcam 849783-001
Non-touch screen displays:
●
FHD, SVA 846579-001
●
QHD, UWVA 846580-001
●
FHD, SVA, with WWAN 849777-001
●
FHD, SVA, with webcam 849778-001
●
FHD, SVA, with WWAN and webcam 849779-001
●
QHD, UWVA, with WWAN 849780-001
●
QHD, UWVA, with webcam 849781-001
●
QHD, UWVA, with WWAN and webcam 849782-001
NOTE: The display is spared only as a full hinge-up. Individual subcomponents are not spared.
Before removing the display assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Bottom cover (see Bottom cover on page 28).
5. Disconnect the battery (see Battery on page 29).
Remove the display assembly:
1. Close the computer and place it upside down.
2. Remove the WWAN antennas from the clips in the left fan and the WWAN module (1).
3. Remove the WLAN antennas from the clips in the left fan and the WLAN module (2).
4. Remove the display cable from the clips in the chassis, and then disconnect the cable from the system
board (3).
Component replacement procedures 39
5. Remove the touch cable from the right fan, and then disconnect the cable from the system board (4).
6. Remove the four Phillips PM2.0×4.0 screws (1) that secure the display assembly to the computer.
7. Open the display up to a 45 degree angle and position it with the base enclosure on a table and the
display hanging down (2).
8. Remove the computer from the display assembly (3).
Reverse this procedure to reassemble and install the display assembly.
40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Keyboard
In this section, the rst table provides the main spare part number for the keyboard. The second table
provides the country codes.
Description Spare part number
Keyboard (backlit; includes keyboard cable and backlight cable) 844423-xx1
For use in country
or region
Belgium -A41 India -D61 Saudi Arabia -171
Brazil -201 Israel -BB1 Slovenia -BA1
Bulgaria -261 Italy -061 South Korea -AD1
Canada -DB1 Japan -291 Spain -071
Czech Republic
and Slovakia
Denmark -081 The Netherlands -B31 Switzerland -BG1
Denmark, Finland, and
Norway
France -051 Norway -091 Thailand -281
Germany -041 Portugal -131 Turkey -141
Greece -151 Romania -271 United Kingdom -031
Hungary -211 Russia -251 United States -001
Iceland -DD1
Spare part
number
-FL1 Latin America -161 Sweden and Finland -B71
-DH1 Northern Africa -FP1 Taiwan -AB1
For use in country
or region
Spare part
number
For use in country
or region
Spare part
number
Before removing the keyboard, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28).
5. Remove the battery (see Battery on page 29).
Remove the keyboard:
1. Disconnect the keyboard cable (1) and the keyboard backlight cable (2) from the system board.
Component replacement procedures 41
2. Remove the two Phillips PM2.0×3.0 screws (3) that secure the keyboard to the computer.
3. Position the computer so you can access the bottom while the keyboard is free to be disengaged.
4. Insert a screwdriver or similar thin tool into the keyboard release opening, and then press on the back of
the keyboard until the keyboard disengages from the computer (1).
5. Rotate the keyboard o the top cover (2).
6. Position the computer upright and open as far as possible.
42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
7. Pry around the edges of the keyboard to disengage it (1), and the lift the keyboard o the computer (2).
Reverse this procedure to install the keyboard.
When you install the keyboard, you have to insert the cables through the slots in the top cover (under the
keyboard).
Component replacement procedures 43
TouchPad
NOTE: The TouchPad cable is available in the Cable Kit, spare part number 844396-001. The NFC antenna is
available using spare part number 857632-001.
Before removing the TouchPad, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28).
5. Remove the battery (see Battery on page 29).
Remove the TouchPad:
1. Disconnect the TouchPad cable (1) and the NFC module cable (2) from the system board.
2. Remove the six Phillips PM2.0×2.0 screws (3) that secure the TouchPad to the computer.
Description Spare part number
TouchPad 844394-001
computer on, and then shut it down through the operating system.
NOTE: You must replace the existing NFC antenna on the replacement touchpad. Please note the
position of the antenna for proper reattachment and alignment.
3. Gently peel the NFC antenna up from right to left (4).
4. Lift the TouchPad o the computer (5).
Reverse the removal procedures to install the TouchPad.
When replacing the touchpad, ensure the NFC cable will line up with the system board (2), and then adhere
the antenna using the white line as a guide.
44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
NFC module
Description Spare part number
NFC (Near Field Communication) module 844392-001
Before removing the NFC module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28)
5. Remove the battery (see Battery on page 29).
Remove the NFC module:
1. Disconnect the system board cable from the module (1) and the NFC antenna from the module (2).
2. Lift up on module to disengage the adhesive, and then remove it (3).
computer on, and then shut it down through the operating system.
NOTE: The NFC module cable is available in the Cable Kit, spare part number 844396-001. The NFC
antenna is available using spare part number 857632-001.
Reverse the removal procedures to install the NFC module.
Component replacement procedures 45
Heat sink/fan assembly
NOTE: The heat sink/fan assembly spare part kit includes replacement thermal material.
Description Spare part number
Heat sink/thermal module with fans 844425-001
Before removing the heat sink/fan assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28)
5. Remove the battery (see Battery on page 29).
Remove the heat sink/fan assembly:
1. Disconnect both fan cables (1) from the system board.
2. Remove the four Phillips PM2.0×4.0 screws (2) from the fans.
3. Following the sequence stamped into the heat sink, loosen the four captive Philllips screws (3) that
secure the heat sink to the system board.
46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
4. Using both hands, lift up both fans at the same time and remove the assembly (4).
CAUTION: Take extreme care when removing the heat sink and fan assembly. The heatpipes between
the fans are very fragile and can be easily damaged and bent during removal.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the
system board components each time the heat sink is removed. Replacement thermal material is
included with the heat sink, processor, and system board spare part kits.
The following illustration shows the replacement thermal material locations. Thermal paste is used on
the processor (1) and heat sink (2).
Reverse this procedure to install the heat sink/fan assembly.
Component replacement procedures 47
System board
NOTE: The system board spare part kit includes replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 10 operating system
Description Spare part number
Models with 16 GB of system memory
Intel Core i7-6600U processor 844418-xxx
Intel Core i5-6300U processor 844416-xxx
Models with 8 GB of system memory
Intel Core i7-6600U processor 844417-xxx
Intel Core i7-6500U processor 844419-xxx
Intel Core i5-6300U processor 844415-xxx
Intel Core i5-6200U processor 844414-xxx
Before removing the system board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28)
5. Remove the keyboard (see Keyboard on page 41)
6. Remove the battery (see Battery on page 29).
NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
●
SSD drive (see SSD drive on page 32)
●
WWAN module (see WWAN module on page 33)
NOTE: Models that do not have a WWAN module installed will have a rubber insert installed in the
WWAN socket. Either a WWAN module or a rubber insert must be installed in the WWAN socket. The
socket must never be empty.
●
WLAN module (see WLAN module on page 36)
●
Heat sink/fan assembly (see Heat sink/fan assembly on page 46)
Remove the system board:
1. Disconnect the following cables:
48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
●
(1): Power connector
●
(2): WWAN module
●
(3): WLAN module
●
(4): Left fan
●
(5): Function board
●
(6): Keyboard
●
(7): Keyboard backlight
●
(8): Touchpad
●
(9): Fingerprint reader
●
(10): RTC battery
2. Disconnect the following cables:
●
(1): Speaker
●
(2): Display panel
●
(3): Webcam/microphone
Component replacement procedures 49
●
(4): Right fan
●
(5): NFC module
●
(6): Audio board
3. Remove the seven Phillips PM2.0×4.0 screws (1) that secure the system board to the computer.
4. Remove the four Phillips PM2.0×4.0 screws (2) that secure the fans to the computer.
50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
5. Remove the two Phillips PM2.0×3.0 screws (3) that secure the keyboard to the computer.
Lift the left side of the system board up to an approximate 45 degree angle (1).
Pull the system board to the left to remove it from the computer (2).
Reverse this procedure to install the system board.
Component replacement procedures 51
Updating DMI
After replacing a system board in an HP EliteBook product, you must congure and customize the
replacement system board with notebook-specic information, such as the serial number, product name, and
number. The information is programmed to the Electrically Erasable Programmable Read-Only Memory
(EEPROM) of the system board. The DMI update process usually involves the following procedures:
1. BIOS update—This involves updating the BIOS to the latest version or a specic version requested by the
customer.
2. DMI update—This involves updating the system board's DMI information to match the removed system
board to support the installed hardware and software.
3. Verication—Conrm that the system is not in MPM mode. Customers should receive locked systems
only.
Access the update menu
In the past, commercial notebooks required a special utility called WNDMIFIT (or DMIFIT) to update DMI
information after a system board replacement. With the HP Common Core BIOS, those tools are no longer
required.
When the notebook is in MPM unlock mode, the Set Machine Unique Data option appears in the Main Menu of
the HP Computer Setup utility:
Selecting this option presents the following menu, which allows the service technician to enter the required
information directly from Computer Setup.
After all of the required information is populated, the service technician is prompted to save changes and exit.
Another prompt asks the technician to lock the MPM.
52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Required information
The following table summarizes the required DMI information entered during the ashing process.
Location Information Description
Service label Serial number The customer system's serial number.
Feature bytes System Conguration ID Feature Bytes is a unique number that is used to identify
On system board CT number The CT number is used to uniquely identify a system
SKU number (Product Number) The customer system's SKU (stock-keeping unit) number.
Notebook Model (Product Name) The customer system's model name.
CTO localization (commercial only) The CTO localization denes the language and other
regional features.
the feature and software conguration for a specic
notebook.
board.
HP Setup Utility - System
Information
UUID The UUID (Universal Unique Identier) is a 128-bit
number automatically generated to uniquely identify the
system.
For more information about the DMI process, see DMI programming procedures on page 70.
Component replacement procedures 53
Smart Card reader
Description Spare part number
Smart Card reader (includes cable)
NOTE: The Smart Card reader insert is included in the Plastics/Rubber Kit, spare part number
844400-001.
844412-001
Before removing the Smart Card reader, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28)
5. Remove the battery (see Battery on page 29).
6. Remove the system board (see System board on page 48).
Remove the Smart Card reader:
1. Remove the three Phillips PM2.0×3.0 screws (1) that secure the reader to the computer.
2. Remove the Smart Card reader from the computer (2).
Reverse the removal procedures to install the Smart Card reader.
54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Light pipe
Before removing the light pipe, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28)
5. Remove the battery (see Battery on page 29).
6. Remove the system board (see System board on page 48).
Remove the light pipe:
1. Remove the Phillips PM2.0×3.0 screw (1) that secures the light pipe to the computer.
2. Remove the light pipe from the computer (2).
computer on, and then shut it down through the operating system.
Reverse the removal procedures to install the light pipe.
Component replacement procedures 55
Buttons (power, function)
NOTE: The power button and function button are included in the Plastics/Rubber Kit, spare part number
844400-001.
Description Spare part number
Plastics/Rubber Kit 844400-001
Before removing the power button and function button, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28)
5. Remove the battery (see Battery on page 29).
6. Remove the system board (see System board on page 48).
Remove the buttons:
1. Remove the Phillips PM2.5×2.5 screw (1) that secures each button to the base enclosure.
2. Remove the buttons from the computer (2).
3. Remove the buttons
Reverse this procedure to install the buttons.
56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Multi-function board
Description Spare part number
Function board 844420-001
Before removing the function board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28)
5. Remove the battery (see Battery on page 29).
6. Remove the system board (see System board on page 48).
Remove the function board:
1. Remove the two Phillips PM2.0×3.0 screws (1) that secure the board to the computer.
2. Lift the board up to access the connector underneath (2).
3. Disconnect the cable from the bottom of the board (3), and then lift the board up and o the computer.
NOTE: The function board cable is available in the Cable Kit, spare part number 844396-001.
Reverse the removal procedures to install the function board.
Component replacement procedures 57
Audio board
Description Spare part number
Audio board 844421-001
Before removing the audio board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28)
5. Remove the battery (see Battery on page 29).
6. Remove the system board (see System board on page 48).
Remove the audio board:
▲
computer on, and then shut it down through the operating system.
Rotate the side of the board upward (1), and then lift the board up and o the computer (2).
Reverse the removal procedures to install the audio board.
58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Fingerprint reader board
Description Spare part number
Fingerprint reader board (includes cable)
NOTE: The ngerprint reader bracket is included in the Bracket Kit, spare part number 844411-001.
844410-001
Before removing the ngerprint reader board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28)
5. Remove the battery (see Battery on page 29).
6. Remove the system board (see System board on page 48).
Remove the ngerprint reader board:
1. Remove the two Phillips PM2.0×2.0 screws (1) that secure the board to the computer.
2. Remove the bracket from atop the ngerprint reader board (2).
3. Remove the ngerprint reader board and cable from the computer (3).
Reverse this procedure to install the ngerprint reader board.
Component replacement procedures 59
Speaker assembly
Description Spare part number
Speaker assembly (includes cable) 844409-001
Before removing the speaker assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 28)
5. Remove the battery (see Battery on page 29).
6. Remove the system board (see System board on page 48).
Remove the speaker assembly:
1. Remove the function board cable from atop the speaker (1).
2. Use a tool to pry the speaker and disengage the adhesive that secures it to the computer (2).
3. Remove the speaker (3) from the computer.
Reverse this procedure to install the speakers.
60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
6 Computer Setup (BIOS), TPM, and HP Sure
Start in Windows 7
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
▲
Start Computer Setup.
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
●
Tablets without keyboards:
▲
Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.
Navigating and selecting in Computer Setup
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your nger to make selections.
●
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
Using Computer Setup 61
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 61.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3. Follow the on-screen instructions.
4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
62 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7
1. Start Computer Setup. See Starting Computer Setup on page 61.
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 63.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Access Help and Support by selecting Start > All Programs > HP Help and Support > HP Support
Assistant.
2. Make the selection for updates.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Select Start > Computer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
Using Computer Setup 63
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
●
Tablets without keyboards:
▲
Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
2. Select a boot device, then press enter.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Starting Computer Setup on page 61.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
64 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7
7 Computer Setup (BIOS), TPM, and HP Sure
Start in Windows 10
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
▲
Start Computer Setup.
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
●
Tablets without keyboards:
▲
Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.
Navigating and selecting in Computer Setup
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your nger to make selections.
●
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
Using Computer Setup 65
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 61.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3. Follow the on-screen instructions.
4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
66 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 61.
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 67.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
Using Computer Setup 67
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
●
Tablets without keyboards:
▲
Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
2. Select a boot device, then press enter.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Starting Computer Setup on page 61.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
68 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
Using HP Sure Start (select products only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
Using HP Sure Start (select products only) 69
8 DMI programming procedures
HP Commercial Notebooks that use the HP Common Core BIOS no longer require the WNDIFIT tool to update
DMI information. Instead, the DMI information can be entered directly into the HP Computer Setup utility
when the notebook is in MPM Unlock mode.
HP Common Core BIOS Programming Process
After system board replacement, the BIOS should be in Manufacturer’s Programming Mode (MPM), and ‘Panic
Mode’. In this state, the board is unlocked and prompts for DMI programming by showing which elds require
programming at the start of each boot cycle.
NOTE: ‘Panic Mode’ is a warning screen designed to highlight which DMI elds require programming. Other
BIOS features remain unchanged and the system can boot to the OS.
The system board can be in the following states relative to DMI programming:
State Description
MPM unlocked and Panic Mode This is the state the replacement boards are in. The boards remain in this state for 35
boot cycles, or until they are programmed and locked.
MPM unlocked System Boards can be in MPM and not display the Panic Screen. The Panic Screen will
be shown after 35 boot cycles if the board remains unprogrammed.
MPM locked and Panic Mode If the board is not programmed within the 35 boot cycles after the Panic Screen is
rst shown, the MPM is automatically disabled and the board is locked, but the Panic
Screen is still displayed showing which information is not programmed.
An SMC key must be obtained to unlock the board and complete programming.
MPM locked
70 Chapter 8 DMI programming procedures
Programming steps
This is the process for the HP Common Core BIOS.
WARNING! Completing the DMI programming process allows you to lock the system at the conclusion
preventing further programming. A system-specic MPM unlock key is required to reprogram the system
after it has been locked.
1. Start the computer. The computer should be in MPM mode and ready for DMI Programming.
NOTE: If the computer is not in MPM mode, you will be unable to program it and you must obtain a
SMC.BIN le to unlock the system.
2. When you boot the system, the BIOS might be in ‘Panic Mode’, which shows what DMI information is
missing. From here you can continue to boot the system to the operating system or enter BIOS to
program the required elds.
NOTE: If the system supports Panic Mode, this screen displays until all the elds are populated.
3. Set the System Clock in Windows or a bootable EFI shell.
Programming steps 71
IMPORTANT: The system clock must be set correctly to generate a valid UUID.
●
To set the system clock in Windows, right-click the clock on the bottom right corner of the screen
and select Adjust date/time.
●
To set the system clock using an EFI-bootable shell:
Create a bootable EFI Shell DOK:
◦
On a FAT32-formatted DOK and create a directory called EFI\boot\
◦
Copy shellfull.e to it. (See http://tianocore.sourceforge.net/wiki/E-shell)
◦
Rename shellfull.e to bootx64.e.
Boot to EFI and select the shell.
Use the date and time commands to set the system clock. There is help at the command line for
exact syntax.
4. Start the HP Setup Utility, and then select Main > Set Machine Unique Data.
5. Select each of the DMI elds and enter the appropriate information.
●
Feature Byte (if populated, overwrite with Feature Byte from Label)
●
Build ID
●
Serial number
●
Product family
●
System board CT number
●
Product name
72 Chapter 8 DMI programming procedures
6. Program each eld:
7. When complete, select Main > Save Changes and Exit.
8. After populating all DMI elds, you are prompted to conrm the data and lock the MPM. Click Conrm.
Click Cancel to skip locking the system and boot to the operating system.
NOTE: The conrmation screen displays on each boot until the system is locked.
9. Press the enter key to exit the BIOS and restart the computer. Conrm that the system is not in MPM
mode.
Programming steps 73
9 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 74.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
74 Chapter 9 Using HP PC Hardware Diagnostics (UEFI)
3. Use the categories listed to nd your product.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 75
10 Backup and recovery in Windows 7
Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you
ever need to. These tools will help you return your computer to a proper working state, all with simple steps.
This section provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1. After you successfully set up the computer, create HP Recovery media. This step creates a Windows 7
operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery
DVD installs specic drivers and applications. See Creating recovery media with HP Recovery Disc
Creator on page 76.
2. Use Windows Backup and Recovery tools to perform the following:
●
Back up individual les and folders
●
Back up your entire hard drive (select products only)
●
Create system repair discs (select products only) with the installed optical drive (select products
only) or an optional external optical drive
●
Create system restore points
NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details
about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of
system instability.
In case of system failure, you can use the backup les to restore the contents of your computer. See Backing
up your information on page 77.
Guidelines
●
When creating recovery media or backing up to discs, use any of the following types of discs (purchased
separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type
of optical drive you are using.
●
Be sure that the computer is connected to AC power before you start the recovery media creation
process or the backup process.
Creating recovery media with HP Recovery Disc Creator
HP Recovery Disc Creator is a software program that oers an alternative way to create recovery media. After
you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This
recovery media allows you to reinstall your original operating system as well as select drivers and
76 Chapter 10 Backup and recovery in Windows 7
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery
DVDs:
●
Windows 7 operating system DVD—Installs the operating system without additional drivers or
applications.
●
Driver Recovery DVD—Installs specic drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that
media will not be available after you create a Windows DVD.
To create the Windows DVD:
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Windows disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Driver disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process.
Backing up your information
You should create system repair media and your initial backup immediately after initial system setup. As you
add new software and data les, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. You should also create Windows system repair media (select products only) which
can be used to start up (boot) the computer and repair the operating system in case of system instability or
failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
●
Store personal les in the Documents library, and back it up regularly.
●
Back up templates that are stored in their associated directories.
●
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.
●
When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
Creating recovery media and backups 77
To create a backup using Windows Backup and Restore:
NOTE: The backup process may take over an hour, depending on le size and the speed of the computer.
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up your backup, create a system image (select products only),
or create system repair media (select products only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your les:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Startup Repair to x problems that might prevent
Windows from starting correctly.
●
f11 recovery tools (select products only): You can use the f11 recovery tools to recover your original
hard drive image. The image includes the Windows operating system and software programs installed at
the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select products only), you must purchase Windows 7 operating system media to reboot
the computer and repair the operating system. For additional information, see Using Windows 7 operating
system media on page 79.
Using the Windows recovery tools
Using the Windows recovery tools, you can:
●
Recover individual les
●
Restore the computer to a previous system restore point
●
Recover information using recovery tools
NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics
in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
To recover information you previously backed up:
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to recover your system settings, your computer (select products only),
or your les.
To recover your information using Startup Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All les you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
78 Chapter 10 Backup and recovery in Windows 7
1. If possible, back up all personal les.
2. If possible, check for the presence of the Windows partition.
To check for the Windows partition, select Start > Computer.
NOTE: If the Windows partition is not listed, you must recover your operating system and programs
using the Windows 7 operating system DVD and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 79.
3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating
system loads.
4. Select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, select Start > Help
and Support.
Using f11 recovery tools (select products only)
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All les that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal les.
2. If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click
Manage, and then click Disk Management.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs
using the Windows 7 operating system media and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 79.
3. If the HP Recovery partition is listed, restart the computer, and then press f11 before the Windows
operating system loads.
4. Follow the on-screen instructions.
Using Windows 7 operating system media
If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select
products only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the
operating system.
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to
http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the
Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats
the hard drive. All les that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 operating system DVD:
Performing a system recovery 79
NOTE: This process takes several minutes.
1. If possible, back up all personal les.
2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before
the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
5. Click Next.
6. Select Repair your computer.
7. Follow the on-screen instructions.
After the repair is completed:
1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.
2. Install the Hardware Enabling Drivers rst, and then install Recommended Applications.
80 Chapter 10 Backup and recovery in Windows 7
11 Backup and recovery in Windows 10
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 81. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 82.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 83.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 81
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 82.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more. Do not interrupt the creation process.
◦
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 83.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
82 Chapter 11 Backup and recovery in Windows 10
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲
Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 83. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 81.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 83.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 86.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 81.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 81.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 81.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 83
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 85.
3. Follow the on-screen instructions.
84 Chapter 11 Backup and recovery in Windows 10
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Restore and recovery 85
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 81.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
86 Chapter 11 Backup and recovery in Windows 10
12 Specications
Computer specications
Metric U.S.
Dimensions
Width 33.70 cm 13.27 in
Depth 23.5 cm 9.23 in
Height (non-touch) 1.58 cm 0.62 in
Height (touch) 1.65 cm 0.65 in
Weight (weight varies based on conguration)
Non-touch 1.43 kg 3.15 lbs
Touch 1.54 kg 3.4 lbs
Input power
Operating voltage and current 18.5 V dc @ 3.5 A - 65 W
– or –
19.0 V dc @ 4.74 A - 90 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specications 87
35.6-cm (14.0-in) display specications
Metric U.S.
Dimensions
Height 17.6 cm 6.93 in
Width 31.2 cm 12.28 in
Diagonal 35.7 cm 14.06 in
Resolution FHD panel: 1920x1080
QHD panel: 2560x1440
Viewing angle FHD panel: Standard View Angle (SVA)
QHD panel: Ultra Wide View Angle (UWVA)
Brightness FHD panel: 300 nits (typical)
QHD panel: 340 nits (typical)
Backlight LED
Display panel interface Embedded DisplayPort (eDP)
88 Chapter 12 Specications
M.2 solid-state drive specications
128-GB* 180-GB* 240-GB* 256-GB* 512-GB*
Dimensions
Height 1 mm 1 mm 1 mm 1 mm 1 mm
Length 50.8 mm 50.8 mm 50.8 mm 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm 28.9 mm 28.9 mm 28.9 mm
Weight < 10 g < 10 g < 10 g < 10 g < 10 g
Interface type ATA-7 ATA-7 ATA-7 ATA-7 ATA-7
Transfer rate
Sequential Read
Random Read
Sequential Write
Random Write
Ready time, Maximum (to not busy) 1.0 s 1.0 s 1.0 s 1.0 s 3.0 s
Access times
Logical 0.1 ms 0.1 ms 0.1 ms 0.1 0.1
Total logical sectors 250,069,680 351,651,888 468,862,128 500,118,192 1.000.215.216
Operating temperature
Operating
Non-operating
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Up to 520 MB/s
Up to 60K IOPs
Up to 160 MB/s
Up to 34K IOPs
0° to 70°C (32°F
to 158°F)
-40° to 95°C
(-40°F to
203°F)
Up to 540 MB/s
Up to 41K IOPs
Up to 490 MB/s
Up to 49K IOPs
0° to 70°C (32°F
to 158°F)
-40° to 85°C
(-40°F to
185°F)
Up to 540 MB/s
Up to 41K IOPs
Up to 490 MB/s
Up to 80K IOPs
0° to 70°C (32°F
to 158°F)
-40° to 85°C
(-40°F to
185°F)
Up to 540 MB/s
Up to 85K IOPs
Up to 280 MB/s
Up to 67K IOPs
0° to 70°C (32°F
to 158°F)
-55° to 90°C
(-67°F to
194°F)
Up to 500 MB/s
Up to 84K IOPs
Up to 455 MB/s
Up to 59K IOPs
0° to 70°C (32°F
to 158°F)
-40° to 85°C
(-40°F to
185°F)
M.2 solid-state drive specications 89
M.2 PCIe solid-state drive specications
256-GB*
Dimensions
Height 1 mm
Length 50.8 mm
Width 28.9 mm
Weight < 10 g
Interface type ATA-7
Transfer rate
Sequential Read
Random Read
Sequential Write
Random Write
Ready time, Maximum (to not busy) 1.0 s
Access times
Logical 0.1
Total logical sectors 500,118,192
Operating temperature
Operating
Non-operating
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Up to 2150 MB/s
Up to 300.,000 IOPs
Up to 1260 MB/s
Up to 100,000 IOPs
0° to 70°C (32°F to 158°F)
-40° to 80°C (-40°F to 176°F)
90 Chapter 12 Specications
13 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered o and the hard drive has been removed.
HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
The amount of nonvolatile memory present in the system depends upon the system
based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from
HP, assuming that no subsequent modications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business PC system, personal data
can remain on volatile system memory (DIMMs) for a nite period of time and will also remain in nonvolatile
memory. Use the steps below to remove personal data from the PC, including the nonvolatile memory found
in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
Current BIOS steps
1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
conguration. Intel-
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
IMPORTANT: If the Main menu displays Restore Defaults instead of Apply Factory Defaults and
Exit, go to Legacy BIOS Steps on page 92.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
The computer will reboot.
e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
91
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
The computer will reboot.
i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
●
Remove and retain the storage drive.
– or –
●
– or –
●
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
Legacy BIOS Steps
Use the steps for older versions of BIOS.
NOTE: If you already completed the steps in Current BIOS steps on page 91, skip this section.
1. Follow steps (a) through (i) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
Clear the drive contents by using a third party utility designed to erase data from an SSD.
Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
message is displayed at the bottom of the screen.
then follow the on-screen instructions to continue.
NOTE: If you have not already done so, access the BIOS menu.
●
Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
92 Chapter 13 Statement of memory volatility
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