HP One Time Battery Replacement Service
HP Care Pack Services
Technical data
HP One Time Battery Replacement Service offers a convenient method for replacing out-of-warranty
batteries. Under this service, one (1) replacement battery will be provided if the originally purchased
battery drops below 50% charge capacity during normal use or if a cell failure has occurred before the
50% limit is reached. This service includes the replacement battery, standard ground shipping and
environmentally responsible disposition of the battery.
This HP Care Pack service terminates after you receive a battery replacement or when the service
period expires on the supported product, whichever event occurs earlier.
To initiate the battery replacement service, the Customer must download and/or run the HP Battery
Check program, call HP for support, and then report the battery check diagnosis in order to validate
that a replacement battery is needed. If the battery meets the replacement criteria, the Customer will be
asked a number of questions regarding the coverage program purchased, the replacement battery
requested, and the address to which the replacement battery should be shipped.
Service benefits
The benefits of the HP One Time Battery Replacement Service include:
Convenient and predictable costs
•
Timely battery replacement to improve your personal productivity
•
Simplified replacement process to reduce your administrative activities
•
Environmentally responsible disposition of battery
•
Service feature highlights
Remote problem diagnosis and technical telephone support
•
One-time battery replacement
•
HP Technology Services are governed by the HP Single Order Terms for Support or the HP Care Pack
Support Service Agreement, or Customer's purchase agreement with HP.
Standard coverage window
•
Disposition of used battery
•
Specifications
Table 1. Service features
Feature Delivery specifications
Remote problem
diagnosis and technical
telephone support
When experiencing a battery problem, the Customer must first place a support call to HP. Prior
to sending the replacement battery, HP may ask the Customer to provide relevant information,
start diagnostic tools, and perform other supporting activities on HP’s request.
Once HP has the relevant information, assistance will be provided to fulfill the delivery of a
replacement battery.
One-time battery
replacement
Standard coverage
window
Disposition of used
battery
If, in the judgment of HP, the battery meets the replacement criteria, HP will replace the battery
with a product or part that is new or equivalent to new in performance, but may have minor
cosmetic defects.
The replacement battery is shipped by ground via a carrier or courier to the Customer’s
location free of freight charges. The Customer’s requested ship-to location must not require HP
to ship the replacement battery through international customs.
The coverage window specifies the time during which the described services are delivered.
HP One Time Battery Replacement service is available between the hours of 8:00 a.m. and
5:00 p.m. local time, during HP standard business days, excluding HP holidays.
Service requests received after 2:00 p.m. local time or outside the coverage window will be
logged the next business day.
HP will dispose of the used batteries appropriately. Customers must return the replaced battery
to HP using the packaging and shipping materials sent with the replacement part.
Customer responsibilities
If required by HP, the Customer or HP Authorized Representative must register the hardware product to
be supported within ten (10) days of purchase of this service, using the registration instructions within
the Care Pack or the e-mail document provided by HP, or as otherwise directed by HP. In the event a
covered product changes location, registration (or a proper adjustment to existing HP registration) is to
occur within ten days of the change.
Customers who did not previously register their HP One Time Battery Service Replacement Care Pack
service should note that it is necessary to register the purchase before the Customer's battery
replacement order can be completed, and this will require the Customer to provide “proof of purchase”
at the time of the claim. The Customer should be prepared to provide data from the purchase
documentation to the Call Center representative and to fax or mail a copy of the proof of purchase to
HP.
The Customer will be required, upon HP request, to support HP's remote problem resolution efforts. The
Customer will:
•
Provide all information necessary for HP to deliver timely and professional remote support and to
enable HP to determine the level of support eligibility
•
Start self-tests and/or install and run other diagnostic tools and programs
•
Perform other reasonable activities to help HP identify or resolve problems, as requested by HP
To initiate the battery replacement service, the Customer must download and/or run the HP Battery
Check program, call HP for support, and then report the battery check diagnosis in order to validate
that a replacement battery is needed. If the battery meets the replacement criteria, HP will ask a number
of questions regarding the coverage program purchased, the replacement battery requested, and the
address to which the replacement battery should be shipped.
HP Technology Services are governed by the HP Single Order Terms for Support or the HP Care Pack
Support Service Agreement, or Customer's purchase agreement with HP.
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Replacement products will usually be delivered to the Customer’s reception desk or goods reception
area, if the specified Customer address is a business address. If required, the Customer must
acknowledge the receipt of the replacement product by signing the freight carrier air bill at the time of
delivery.
Customers must return replaced batteries within a time period designated by H.P. In the event HP does
not receive the replaced part within the designated time period or if the part is physically damaged
upon receipt, the Customer will be required to pay a fee for the non-returned part, as determined by
HP.
Service limitations
This Care Pack service must be purchased within 90 days of the hardware purchase. Customers who
do not purchase the HP One-time Battery Replacement Service Care Pack at time of hardware purchase
have an option to purchase an after-market battery option kit from HP.
This service is for one (1) battery replacement per notebook under contract within the term of the
coverage of the HP Care Pack service.
Coverage is limited to the primary battery that was originally configured and purchased with the
notebook. Under this service, one (1) replacement battery will be provided if the originally purchased
battery drops below 50% charge capacity during normal use or if a cell failure has occurred before the
50% limit is reached.
Excluded from this service are activities such as, but not limited to, the following:
•
Any repair beyond replacement of the battery; should the Customer's notebook need any such repairs
•
Additional part replacements (There will be a separate charge for this service.)
•
Replacement of secondary or accessory batteries purchased after purchase of the original configuration
(This includes long-life and travel batteries.)
•
Coverage beyond the term of the service, as indicated in the HP Care Pack service description.
Requests for multiple batteries for multiple systems (batching) may only be made by self-servicing HP
commercial or educational Customers or their agents, and may result in a delay of parts delivery.
This service is not available in all countries or regions. Please contact your HP Sales Representative for
service availability.
Ordering information
Availability of service features and service levels may vary according to local resources and may be
restricted to eligible products and geographic locations. To obtain further information or to order HP
One Time Battery Replacement Service, please contact a local HP sales representative.
HP Technology Services are governed by the HP Single Order Terms for Support or the HP Care Pack
Support Service Agreement, or Customer's purchase agreement with HP.
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For more information
For more information on HP Services, contact any of our worldwide sales offices or visit our website at:
HP support services: www.hp.com/hps/support
HP Care Pack services: www.hp.com/hps/carepack
© Copyright 2010 Hewlett-Packard Development Company, L.P. The information contained herein
is subject to change without notice. The only warranties for HP products and services are set forth
in the express warranty statements accompanying such products and services. Nothing herein
should be construed as constituting an additional warranty or condition, express or implied, in fact
or in law. HP shall not be liable for technical or editorial errors or omissions contained herein.
HP Technology Services are governed by the HP Single Order Terms for Support or the HP Care
Pack Support Service Agreement, or Customer's purchase agreement with HP.
4AA2-2480ENW, March 2010
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