Hewlett Packard T7B32AA Getting Started Guide

HP One Time Battery Replacement Service

HP Care Pack Services

Technical data

HP One Time Battery Replacement Service offers a convenient method for replacing out-of-warranty
batteries. Under this service, one (1) replacement battery will be provided if the originally purchased
battery drops below 50% charge capacity during normal use or if a cell failure has occurred before the
50% limit is reached. This service includes the replacement battery, standard ground shipping and
environmentally responsible disposition of the battery.

This HP Care Pack service terminates after you receive a battery replacement or when the service
period expires on the supported product, whichever event occurs earlier.

To initiate the battery replacement service, the Customer must download and/or run the HP Battery
Check program, call HP for support, and then report the battery check diagnosis in order to validate
that a replacement battery is needed. If the battery meets the replacement criteria, the Customer will be
asked a number of questions regarding the coverage program purchased, the replacement battery
requested, and the address to which the replacement battery should be shipped.

Service benefits

The benefits of the HP One Time Battery Replacement Service include:

Convenient and predictable costs

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Timely battery replacement to improve your personal productivity

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Simplified replacement process to reduce your administrative activities

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Environmentally responsible disposition of battery

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Service feature highlights

Remote problem diagnosis and technical telephone support

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One-time battery replacement

•

HP Technology Services are governed by the HP Single Order Terms for Support or the HP Care Pack
Support Service Agreement, or Customer's purchase agreement with HP.

Standard coverage window

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Disposition of used battery

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Specifications
Table 1. Service features

Feature Delivery specifications

Remote problem
diagnosis and technical
telephone support

When experiencing a battery problem, the Customer must first place a support call to HP. Prior
to sending the replacement battery, HP may ask the Customer to provide relevant information,
start diagnostic tools, and perform other supporting activities on HP’s request.

Once HP has the relevant information, assistance will be provided to fulfill the delivery of a
replacement battery.

One-time battery
replacement

Standard coverage
window

Disposition of used
battery

If, in the judgment of HP, the battery meets the replacement criteria, HP will replace the battery
with a product or part that is new or equivalent to new in performance, but may have minor
cosmetic defects.

The replacement battery is shipped by ground via a carrier or courier to the Customer’s
location free of freight charges. The Customer’s requested ship-to location must not require HP
to ship the replacement battery through international customs.

The coverage window specifies the time during which the described services are delivered.

HP One Time Battery Replacement service is available between the hours of 8:00 a.m. and
5:00 p.m. local time, during HP standard business days, excluding HP holidays.

Service requests received after 2:00 p.m. local time or outside the coverage window will be
logged the next business day.

HP will dispose of the used batteries appropriately. Customers must return the replaced battery
to HP using the packaging and shipping materials sent with the replacement part.

Customer responsibilities

If required by HP, the Customer or HP Authorized Representative must register the hardware product to
be supported within ten (10) days of purchase of this service, using the registration instructions within
the Care Pack or the e-mail document provided by HP, or as otherwise directed by HP. In the event a
covered product changes location, registration (or a proper adjustment to existing HP registration) is to
occur within ten days of the change.

Customers who did not previously register their HP One Time Battery Service Replacement Care Pack
service should note that it is necessary to register the purchase before the Customer's battery
replacement order can be completed, and this will require the Customer to provide “proof of purchase”
at the time of the claim. The Customer should be prepared to provide data from the purchase
documentation to the Call Center representative and to fax or mail a copy of the proof of purchase to
HP.

The Customer will be required, upon HP request, to support HP's remote problem resolution efforts. The
Customer will:

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Provide all information necessary for HP to deliver timely and professional remote support and to
enable HP to determine the level of support eligibility

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Start self-tests and/or install and run other diagnostic tools and programs

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Perform other reasonable activities to help HP identify or resolve problems, as requested by HP
To initiate the battery replacement service, the Customer must download and/or run the HP Battery

Check program, call HP for support, and then report the battery check diagnosis in order to validate
that a replacement battery is needed. If the battery meets the replacement criteria, HP will ask a number
of questions regarding the coverage program purchased, the replacement battery requested, and the
address to which the replacement battery should be shipped.

HP Technology Services are governed by the HP Single Order Terms for Support or the HP Care Pack
Support Service Agreement, or Customer's purchase agreement with HP.

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