Hewlett-Packard ENVY M6 x360, ENVY 15 x360 Service manual
HP Envy x360 m6 Convertible PC (model
numbers m6-aq1XX and m6-aq0XX)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: July 2016
First Edition: April 2016
Document Part Number: 854271-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 6
Locating hardware ................................................................................................................................................. 6
Locating software .................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keys ........................................................................................................................................................................ 8
Lights ...................................................................................................................................................................... 9
Speakers .............................................................................................................................................................. 10
TouchPad .............................................................................................................................................................. 11
Left side ............................................................................................................................................................... 12
Right side ............................................................................................................................................................. 14
Bottom ................................................................................................................................................................. 15
3 Illustrated parts catalog .............................................................................................................................. 16
Service tag ........................................................................................................................................................... 16
Computer major components .............................................................................................................................. 17
Display components ............................................................................................................................................ 20
Miscellaneous parts ............................................................................................................................................. 21
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 23
Grounding guidelines ........................................................................................................................................... 24
Electrostatic discharge damage ........................................................................................................ 24
Packaging and transporting guidelines .......................................................................... 25
Workstation guidelines ................................................................................................... 25
Equipment guidelines ..................................................................................................... 26
5 Removal and replacement procedures ........................................................................................................... 27
Component replacement procedures .................................................................................................................. 27
Bottom cover ..................................................................................................................................... 27
Battery ............................................................................................................................................... 29
v
Hard drive .......................................................................................................................................... 30
RTC battery ........................................................................................................................................ 32
TouchPad cable .................................................................................................................................. 33
TouchPad ........................................................................................................................................... 33
Memory module ................................................................................................................................ 35
WLAN module .................................................................................................................................... 36
Solid-state drive ................................................................................................................................ 38
Fan/heat sink assembly .................................................................................................................... 39
Speakers ............................................................................................................................................ 40
Connector board ................................................................................................................................ 42
System board .................................................................................................................................... 43
Display assembly ............................................................................................................................... 46
Power connector cable ...................................................................................................................... 54
6 Using Setup Utility (BIOS) ............................................................................................................................. 55
Starting Setup Utility (BIOS) ................................................................................................................................ 55
Updating Setup Utility (BIOS) .............................................................................................................................. 55
Determining the BIOS version ........................................................................................................... 55
Downloading a BIOS update .............................................................................................................. 56
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 57
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 57
8 Specications .............................................................................................................................................. 59
Computer specications ...................................................................................................................................... 59
9 Backing up, restoring, and recovering ........................................................................................................... 61
Creating recovery media and backups ................................................................................................................ 61
Creating HP Recovery media (select products only) ......................................................................... 61
Using Windows tools ........................................................................................................................................... 62
Restore and recovery ........................................................................................................................................... 63
Recovering using HP Recovery Manager ........................................................................................... 63
What you need to know before you get started ............................................................. 63
Using the HP Recovery partition (select products only) ................................................. 64
Using HP Recovery media to recover .............................................................................. 64
Changing the computer boot order ................................................................................ 65
Removing the HP Recovery partition (select products only) ......................................... 66
10 Power cord set requirements ...................................................................................................................... 67
Requirements for all countries ............................................................................................................................ 67
vi
Requirements for specic countries and regions ................................................................................................ 67
11 Recycling .................................................................................................................................................. 69
Index ............................................................................................................................................................. 70
vii
viii
1 Product description
Category Description HP Envy x360 m6 Convertible
PC (model number m6 aq1XX)
Product Name HP Envy x360 m6 Convertible PC
(model number m6 aq1XX)
HP Envy x360 m6 Convertible PC
(model number m6 aq0XX)
Processors
●
Intel® CoreT™ i7-7500U
2.70-GHz (SC turbo up to
3.50-GHz) processor
(2133-MHz FSB, 4.0-MB L3
cache, dual core, 15 W)
●
Intel Core™ i5-7200U 2.50GHz (SC turbo up to 3.10GHz) processor (2133-MHz
FSB, 3.0-MB L3 cache,
dual core, 15 W)
●
Intel® Core™ i7-6560U
2.20-GHz (SC turbo up to
3.20-GHz) processor
(2133-MHz FSB, 4.0-MB L3
cache, dual core, 15-W)
●
Intel Core i7-6500U 2.50GHz (SC turbo up to 3.10GHz) processor (2133-MHz
FSB, 4.0-MB L3 cache,
dual core, 15-W)
●
Intel Core i5-6200U 2.30GHz (SC turbo up to 2.80GHz) processor (2133-MHz
FSB, 3.0-MB L3 cache,
dual core, 15-W)
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HP Envy x360 m6 Convertible
PC (model number m6 aq0XX)
Chipset Integrated soldered-on-circuit
(SoC)
Graphics Internal graphics:
Intel Graphics 620 on computer
models equipped with an Intel
CoreT i7-7500U or Intel Core
i5-7200U processor
Intel Iris™ Graphics 540 on
computer models equipped with
an Intel Core i7-6560U processor
Intel Iris Graphics 520 on
computer models equipped with
an Intel Core i7-6500U or Intel
Core i5-6200U processor
Universal memory architecture
(UMA) graphics
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1
Category Description HP Envy x360 m6 Convertible
PC (model number m6 aq1XX)
HP Envy x360 m6 Convertible
PC (model number m6 aq0XX)
Graphics (continued) Support for HD decode, DX12,
Panel 15.6-in, RGBW, ultra-high-
Memory module Two SODIMM slots, non-
and high-denition multimedia
interface (HDMI) v1.4
denition (UHD), AntiGlare (AG;
3840×2160), white lightemitting diode (WLED), UWVA,
in-plane switching (IPS),
ultraslim-at (2.68-mm),
TouchScreen display, ush glass
design, multitouch enabled, 300
nits, 16:9 ultra wide aspect ratio;
15.6-in, full high-denition
(FHD), BrightView (1920×1080),
white light-emitting diode
(WLED), UWVA, in-plane
switching (IPS), slim (3.2-mm),
TouchScreen display, ush glass
design, multitouch enabled, 220
nits, 16:9 ultra wide aspect ratio;
Typical brightness: 220 nits
accessible/non-upgradeable
Support for DDR4 2133
dual channel
Support for up to 16-GB
maximum system memory in
the following congurations:
●
16384-MB: (8192-MB × 2)
●
12288-MB: (8192-MB
+ 4096-MB)
●
8192-MB: (8192-MB × 1)
●
8192-MB: (4096-MB × 2)
●
6144-MB: (4096-MB
+ 2048-MB)
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Storage Hard drives:
2 Chapter 1 Product description
Support for all 1P, 7.0-mm
and 2P, 9.5-mm, SATA, 2.5-in
hard drives
Support for Accelerometer hard
drive protection
Support for the following
hard drives:
●
2-TB, 5400-rpm, SATA, 9.5mm hard drive
●
1-TB, 7200-rpm, SATA, 9.5mm hard drive
√ √
Category Description HP Envy x360 m6 Convertible
PC (model number m6 aq1XX)
HP Envy x360 m6 Convertible
PC (model number m6 aq0XX)
Storage (continued)
128-MB, M2.2280, SATA-3, solid-
Optical drive HP external DVD±RW DL
Audio and video HP Wide Vision HD webcam with
●
1-TB, 5400-rpm, SATA, 8GB hybrid, 9.5-mm
hard drive
Solid-state drives:
Support for: 256-MB, M2.2280,
solid-state drive supporting
triple-level cell (TLC)
state drive
SuperMulti Drive
indicator light, 720p by 30
frames per second, BSI sensor,
f2.0, 88° wide eld of vision;
Support for Windows Hello
Bang & Olufsen audio
Dual speakers with subwoofer
HD Audio (Conexant CX7700)
Integrated dual-array
microphones with appropriate
beam-forming, echocancellation, and noise
suppression software
Support for Conexant
Smart Amp
Support for voice recognition
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Ethernet Integrated 10/100/1000
network interface controller
(NIC)
Sensors Accelerometer (one for hard
drive protection / CoolSense,
another for display panel
rotation detection to lock the
keyboard and TouchPad
function) (STMicro HP2DC2TR)
E-compass
Gyroscope
Sensor hub (STMicro HP9DS1TR)
Wireless Integrated wireless local area
network (WLAN) options by way
of wireless module
Support for the Intel Dual
Band Wireless-AC 7265 802.11
AC 2×2 WiFi + Bluetooth 4.2
Combo Adapter
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3
Category Description HP Envy x360 m6 Convertible
PC (model number m6 aq1XX)
HP Envy x360 m6 Convertible
PC (model number m6 aq0XX)
External media cards Micro-Secure Digital (SD) media
Ports
Keyboard/pointing
devices
reader slot
●
Audio-in (mono
microphone)/audio-out
(stereo headphone)
combination
●
AC Smart Pin adapter plug
●
HDMI v1.4 supporting up to
1920×1080(4K/2K) @
60 Hz
●
RJ-45/Ethernet
●
USB 3.1 Gen 1 port with
Type-A connector (2)
●
USB 3.1 Gen 1 port with
Type-C connector
Full-size, backlit with keyboard
with numeric keypad in Pike
silver nish
TouchPad requirements:
●
ClickPad with image sensor
●
Multitouch gestures
enabled
●
Support for Windows
modern trackpad gestures
●
Taps enabled as default
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Power requirements Support for 45-W HP Smart AC
adapter (non-PFC, 4.5-mm with
mount) and 45-W HP Smart
AC adapter (RC, 4.5-mm, slim)
with C5, 1.00-meter (3.28-feet)
power cord
Support for 4-cell, 55-Wh, 3.62Ah, Li-ion battery
Security
Operating system Preinstalled: Windows 10 64-bit
●
Support for Discret Trusted
Platfom Module (TPM) 2.0
●
Support for fTPM 2.0
●
Support for security
cable lock
and Windows 10 Professional
64-bit
For developed market (ML):
Windows 10 Home ML
and Windows 10 Home High End
ML
For emerging market (EM/SL):
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4 Chapter 1 Product description
Category Description HP Envy x360 m6 Convertible
PC (model number m6 aq1XX)
HP Envy x360 m6 Convertible
PC (model number m6 aq0XX)
Operating system
(continued)
Serviceability End user replaceable part: AC
●
Windows 10 Home EM/SL
●
Windows 10 Home High
End EM/SL
●
Ubuntu Standard
●
Ubuntu Kylin
adapter
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5
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
6 Chapter 2 External component identication
Display
Item Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate
with WLANs.
(2) Infrared camera lights (2; select computer models only) The infrared camera is in use.
(3) Internal microphones (2) Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some products
allow you to video conference and chat online using
streaming video.
To use a webcam (integrated camera):
▲
Type camera in the taskbar search box, and then
select Camera.
(6) Infrared camera (select computer models only) Allows a facial recognition logon to Windows, instead of
a password.
*The antennas are not visible from the outside of the computer, and the antenna location may vary. For optimal transmission, keep
the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 7
Keys
NOTE: Your computer may look slightly dierent from the illustration below.
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns
the keyboard backlight feature o or on.
(5) num lock key (select products only) Alternates between the navigational and numeric functions
on the integrated numeric keypad.
(6) Integrated numeric keypad (select products only) When num lock is on, the keypad can be used like an external
numeric keypad.
8 Chapter 2 External component identication
Lights
NOTE: Your computer may look slightly dierent from the illustration below.
Item Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Lights 9
Speakers
NOTE: Your computer may look slightly dierent from the illustration below.
Component Description
Speakers Produce sound.
10 Chapter 2 External component identication
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 11
Left side
Item Component Description
(1) Power button
(2) Power light
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press
the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select
Power Options.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to
the display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation
is a power-saving state that uses the least amount
of power.
(3) Security cable slot Attaches an optional security cable to the computer.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(5) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
12 Chapter 2 External component identication
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
external drive, printer, scanner, or USB hub.
earbuds, a headset, or a television audio cable. Also connects
Item Component Description
(5) Audio-out (headphone)/Audio-in (microphone) combo jack
(continued)
(6) Volume button Control speaker volume on the computer.
(7) Drive light
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲
Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
1. To increase speaker volume, press the back edge of
the button.
2. To decrease speaker volume, press the front edge of
the button.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
NOTE: On select products, the drive light will always
remain o.
Left side 13
Right side
Item Component Description
(1) Memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from
the memory card reader.
(2) USB Type-C port Connects an optional USB device with a Type-C connector.
(3) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub. Standard USB
ports will not charge all USB devices or will charge using a
low current. Some USB devices require power and require
you to use a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
(5) AC adapter and battery light
(6) Power connector Connects an AC adapter.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected
and the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
14 Chapter 2 External component identication
Bottom
Component Description
Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 15
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
Item Description Function
(1) Model description This is the alphanumeric identier used to locate
(2) Serial number (s/n) This is an alphanumeric identier that is unique to
(3) Part number/Product number (p/n) This number provides specic information about
(4) Warranty period This number describes the duration of the warranty period
16 Chapter 3 Illustrated parts catalog
documents, drivers, and support for the computer.
each product.
the product's hardware components. The part number helps
a service technician to determine what components
and parts are needed.
for the computer.
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