Hewlett-Packard ENVY 8 Note 5000 Service manual
HP ENVY 8 Note 5000 Tablet
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
© Copyright 2015 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Atom are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is a trademark of the Microsoft group
of companies. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: September 2015
Document Part Number: 822093-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your tablet.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this tablet, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the tablet, please contact your local
point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the tablet, do not place the
tablet directly on your lap. Do not allow a soft surface, such as pillows or rugs or clothing, to block airow.
Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs
or clothing, during operation. The tablet and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment
(IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
3 Illustrated parts catalog ................................................................................................................................ 5
Locating the serial number and model number .................................................................................................... 5
Tablet major components ...................................................................................................................................... 6
Miscellaneous parts ............................................................................................................................................... 7
4 Removal and replacement preliminary requirements ..................................................................................... 10
Tools required ...................................................................................................................................................... 10
Service considerations ......................................................................................................................................... 10
Plastic parts ....................................................................................................................................... 10
Cables and connectors ...................................................................................................................... 10
Grounding guidelines ........................................................................................................................................... 11
Electrostatic discharge damage ........................................................................................................ 11
Packaging and transporting guidelines .......................................................................... 12
Workstation guidelines ................................................................................ 12
5 Removal and replacement procedures ........................................................................................................... 14
Tablet component replacement procedures ....................................................................................................... 14
Micro SIM/microSD card tray ............................................................................................................................... 14
White back cover .................................................................................................................................................. 15
Black back cover .................................................................................................................................................. 16
Middle frame ........................................................................................................................................................ 19
Side key buttons .................................................................................................................................................. 21
Battery ................................................................................................................................................................. 22
Side key button cable ........................................................................................................................................... 24
Front-facing camera ............................................................................................................................................ 25
Rear-facing camera ............................................................................................................................................. 27
Microphones ........................................................................................................................................................ 28
LCM display cable ................................................................................................................................................. 30
WWAN module ..................................................................................................................................................... 32
WWAN antennas .................................................................................................................................................. 34
WLAN antennas .................................................................................................................................................... 36
Micro USB board cable ......................................................................................................................................... 38
v
Micro USB board and bracket ............................................................................................................................... 39
System board ....................................................................................................................................................... 42
Audio bracket ....................................................................................................................................................... 44
6 Specications .............................................................................................................................................. 46
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 47
Downloading HP PC Hardware Diagnostics (UEFI) .............................................................................................. 47
8 Backing up and recovering ............................................................................................................................ 49
Backing up your information ............................................................................................................................... 49
Performing a system recovery ............................................................................................................................ 49
Changing the boot device order ........................................................................................................ 49
Using Windows reset tools ................................................................................................................ 50
9 Power adapter requirements ........................................................................................................................ 51
Requirements for all countries ............................................................................................................................ 51
Requirements for specic countries and regions ................................................................................................ 51
10 Recycling .................................................................................................................................................. 53
Index ............................................................................................................................................................. 54
vi
1 Product description
Category Description
Product Name HP ENVY 8 Note 5000 Tablet
Processor
Panel 8 inch 1920 x 1200 (WUXGA) TFT LCD with BLU integrated (16:10) UWVA 85/85/85/85
Memory 2 GB RAM LPDDR3 memory, 1x64 (16 Gb 1600 Mbps 1.2 v LPDDR3 128Mx32x4 FBGA253)
Storage 32 GB eMMC, integrated onto system board (version 4.5.1 or above)
Audio and video Two noise cancellation microphones
Sensors Accelerometer
Intel® AtomTM T3 Z8300, 1.8 GHz, Quad Core, Intel HD graphics
10-point support for Active Pen and Multitouch
Gorilla Glass 3
Typical brightness 335 nits (cd/m2)
integrated
8 MB Serial Peripheral Interface (SPI) NOR ash memory
Tablet has read/write support for SDXC microSD cards up to 64 GB.
Speaker with B & O Play
5.0 MP full-frame high-denition rear-facing camera
2.0 MP full-frame high-denition front-facing camera
Supports full HD (1080P) video at 24fps min
Supports 3.5 mm headset mic combo
Gyroscope
Ambient light sensor
GPS
GNSS/GPS (select products only)
Proximity / SAR Sensor
Hall Sensor Eect
Wireless networking Integrated WLAN option: Intel Dual Band Wireless-AC 7265 M.2, 2X2 AC + Bluetooth® 4.0 LE WIFI
802.11ac
WWAN (SIM Module, 4 FF/micro SIM, M.2 3042 S3 module):
●
Huawei ME936 2/3/4G LTE SKU for EMEA. Supports LTE 1,2, 3, 4, 5, 7, 8, 13, 17, 20 (25, 26
not supported). HSPA+ 1, 2, 4, 5, 8. EDGE-GPRS 1900, 1800, 900, 850
●
Huawei ME206 4G LTE on Intel XMM 7160 (North America only), Supports LTE 2,4,5,13,17.
42x30 size
Supports HP DataPass (select countries).
External expansion Integrated SDXC microSD card reader expandable up to 64 GB.
1
Category Description
Ports
Keyboard HP ENVY Note Keyboard Folio
Pen HP x2 Active Pen
Power requirements >4000mAH, non-user removable battery
Operating system Preinstalled:
Serviceability End user replaceable parts:
●
Audio: headphone/microphone combo 3.5 mm jack
●
MicroSD card reader
●
Micro SIM card slot
●
Micro USB 2.0 Type B
10” Keyboard module with touch pad and foldable ip cover. Broadcom 20730 Bluetooth
controller
93% Island style
Battery: 360 mAH minimum
10 W Charger (5 V, 2 A) micro USB Type B (100% attached) (Micro USB Adapter) cable and localized
cable plug support
●
Windows 10 Home 64 Small Tablet + 2-in-1 Notebook Standard Version
●
Windows 10 Home 64 Small Tablet + 2-in-1 Notebook Single Language (only available for
emerging markets)
●
AC adapter
●
USB cable
●
Keyboard
●
Pen
2 Chapter 1 Product description
2 External component identication
Component Description
(1) Speaker Produces sound.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) WWAN antennas* Send and receive wireless signals to communicate with wireless
(4) AC adapter and battery light
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before using headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety and
Environmental Notices.
NOTE: When a device is connected to the jack, the tablet
speakers are disabled.
wide area networks (WWANs).
●
White: The AC adapter is connected and the battery is fully
charged.
3
Component Description
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
(5) Front and back cameras Record video and capture photographs, and also allow you to
video conference and chat online using streaming video.
To use a camera:
▲
Type camera in the taskbar search box, and then select
Camera.
(6) Power button
(7) Volume button Press to increase or decrease sound.
(8) Internal microphones Receive sound.
(9) Micro SIM card slot Supports a wireless subscriber identity module (SIM) card..
(10) MicroSD card reader Reads microSD cards that store, manage, share, or access
●
When the tablet is o, press the button to turn on the
tablet.
●
When the tablet is on, press the button briey to initiate
Sleep.
●
When the tablet is in the Sleep state, press the button
briey to exit Sleep.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
NOTE: Although you can turn o the tablet with the power
button, the recommended procedure is to use the Windows Shut
down command.
To learn more about your power settings, see your power
options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
information.
NOTE: Your tablet has read/write support for SDXC microSD
cards up to 64 GB.
(11) WLAN antennas* Send and receive wireless signals to communicate with wireless
(12) Micro USB 2.0 type B port Connects an optional USB device, such as a keyboard, mouse,
*The antennas are not visible from the outside of the tablet. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
4 Chapter 2 External component identication
local area networks (WLANs).
external drive, printer, scanner or USB hub. Also used to charge
the tablet.
3 Illustrated parts catalog
Locating the serial number and model number
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
The model number (1) and serial number (2) of your tablet are located on the back cover of the tablet. You
may need the information when you travel internationally or when you contact support.
Locating the serial number and model number 5
Tablet major components
Item Component Spare part number
(1) White back cover 834308-001
(2) Black back cover 834313-001
(3) Side key buttons 834316-001
(4) Micro SIM/microSD card tray (included in Plastics Kit) 834320-001
(5) Middle frame 834312-001
(6) Battery 827562-001
(7) Thermal pad, black plastic 834591-001
(8) and
(9)
(10) Side key button cable 834311-001
(11) Liquid Crystal Module (LCM) display cable 834310-001
(12) Microphone 834592-001
WWAN antennas 834306-001
6 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(13) WWAN module
(14) Microphone and cable (part of the microphones and cables) 834592-001
(15) and
(16)
(17) Rear-facing camera (includes cable) 834325-001
(18) Micro USB board cable 834309-001
(19) Front-facing camera (includes cable) 834324-001
(20) RF shielding (part of Hardware Miscellaneous Kit)
(21) System board, includes WLAN module and thermal pads
(22) Micro USB connector board 834318-001
(23) Audio bracket 834314-001
(24) Micro USB connector board bracket 834315-001
(25) 8 inch WUXGA (1920x1200) UWVA 335 nits (cd/m2) MIPI Touchscreen display panel
●
Huawei ME936 LT4110 LTE/HSPA+ M.2 756993-005
●
Huawei ME206 LT4114 LTE M.2 761233-005
WLAN antennas 834307-001
●
Equipped with Intel Atom x5-Z8300 Quad Core 2 GB RAM memory, 32 GB eMMC, LTE,
Bluetooth, (WLAN soldered on)
●
Equipped with Intel Atom x5-Z8300 Quad Core 2 GB RAM memory, 32 GB eMMC,
Verizon LTE, Bluetooth, ( WLAN soldered on)
assembly, includes touchscreen LCD module
834274-601
837404-601
834321-001
Miscellaneous parts
Component Spare part number
AC adapter 10 W charger
●
For use in Australia 747662-001
●
For use in Europe 747654-001
●
For use in North America 745229-001
●
For use in the United Kingdom 747655-001
Hardware Miscellaneous Kit, includes RF shielding, battery adhesive tape, microphone rubber gasket 834317-001
HP ENVY Note Keyboard Folio, 10 inch with TouchPad, battery, ip cover
●
For use in Arabia 833736-171
●
For use in Belgium 833736-A41
●
For use in France 833736-051
●
For use in Germany 833736-041
●
For use in Greece 833736-151
Miscellaneous parts 7
Component Spare part number
●
For use Internationally 833736-B31
●
For use in Italy 833736-061
●
For use in the Nordic Region 833736-DH1
●
For use in Poland 833736-241
●
For use in Portugal 833736-131
●
For use in Russia 833736-251
●
For use in Spain 833736-071
●
For use in Switzerland 833736-BG1
●
For use in Turkey 833736-141
●
For use in the United Kingdom 833736-031
●
For use in the United States 833736-001
HP x2 Active Pen 834590-001
HP ENVY 8 Note 5000 Tablet
●
For use in Arabia 833735-171
●
For use in Asia Pacic 833735-371
●
For use in Australia 833735-011
●
For use in Belgium 833735-A41
●
For use in Canada 833735-DB1
●
For use in Europe 833735-021
●
For use in France 833735-051
●
For use in Germany 833735-041
●
For use in Greece 833735-151
●
For use in India 833735-D61
●
For use in Indonesia 833735-BW1
●
For use in Italy 833735-061
●
For use in the Netherlands 833735-331
●
For use in the Nordic Region 833735-DH1
●
For use in Poland 833735-241
●
For use in Portugal 833735-131
●
For use in Russia 833735-251
●
For use in Spain 833735-071
●
For use in Saudi Arabia 833735-DL1
●
For use in South Africa 833735-AR1
●
For use in Switzerland 833735-BG1
8 Chapter 3 Illustrated parts catalog
Component Spare part number
●
For use in Turkey 833735-141
●
For use in the United Kingdom 833735-031
●
For use in the United States, supports Verizon 833734-001
Plastics Kit, includes the micro SIM/microSD card tray and dummy cards 834320-001
Screw Kit 834323-001
Tapes and Shields Kit, for repair use
●
Insulating patches to replace insulation in the following areas:
◦
Front camera connector
◦
Back camera connector
◦
Micro USB board connector
◦
Antenna cables between the battery pack and system board
◦
SIM card slot on the system board
◦
LCD connector on the system board
◦
Micro USB connector
◦
Speaker connector and position sensor connector on the system board
●
Conductive tape to replace tape in the following areas:
◦
Back camera area on the panel module bracket
◦
Micro USB connector board FPC cable and WWAN module
◦
Front camera
◦
Side key button cable
◦
WWAN module
●
Shielding for the following components:
◦
Touch panel control board and micro USB board
◦
LCM connector
843121-001
Tape for white back cover 842501-001
USB cable, external 832874-001
Miscellaneous parts 9
4 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Heat gun
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips head P0 screw driver
●
Phillips head P1 screw driver
●
Plastic pry tool
●
Tweezers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions.
Cables and connectors
CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the tablet.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
10 Chapter 4 Removal and replacement preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the tablet when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 11
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
12 Chapter 4 Removal and replacement preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service Kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 13
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