Hewlett-Packard ElitePad 1000 G2 Service manual

HP ElitePad 1000 G2 Healthcare Tablet

Maintenance and Service Guide for Thin Client
systems
IMPORTANT! This document is intended for
HP Qualified service channel partners only.

© Copyright 2015 Hewlett-Packard
Development Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Java is a registered
trademark of Oracle and/or its affiliates.
microSD is a trademark or registered
trademark of SD-3C in the United States, other
countries or both. Intel is a U.S. registered
trademark of Intel Corporation. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a trademark
of its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing
herein should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: May 2015

Document Part Number: 818239-001

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for

http://www.microsoft.com details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.

For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 3

Front ....................................................................................................................................................................... 3

Back ........................................................................................................................................................................ 4

Top ......................................................................................................................................................................... 5

Bottom ................................................................................................................................................................... 6

Labels ..................................................................................................................................................................... 6

Changing your tablet's settings ............................................................................................................................. 7

Opening the Control Panel .................................................................................................................. 7

Changing the Control Panel view ........................................................................................................ 7

Changing your tablet's view ................................................................................................................ 7

Using the tablet's autorotate lock feature ....................................................................... 8

Adjusting your tablet's screen brightness ........................................................................ 8

Finding your hardware and software information ................................................................................................ 8

Locating hardware ............................................................................................................................... 8

Locating software ............................................................................................................................... 8

Updating the software installed on the tablet ................................................................................... 9

3 Illustrated parts catalog .............................................................................................................................. 10

Tablet major components ................................................................................................................................... 10

Power components .............................................................................................................................................. 12

Miscellaneous parts ............................................................................................................................................. 13

Jacket major components ................................................................................................................................... 14

Jacket cable kit .................................................................................................................................................... 15

4 Removal and replacement preliminary requirements ..................................................................................... 16

Tools required ...................................................................................................................................................... 16

Service considerations ........................................................................................................................................ 16

Plastic parts ....................................................................................................................................... 16

Cables and connectors ...................................................................................................................... 16

Grounding guidelines ........................................................................................................................................... 16

Electrostatic discharge damage ....................................................................................................... 16

Packaging and transporting guidelines ......................................................................... 18

Workstation guidelines ................................................................................ 18

v

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 20

Jacket component replacement procedures ...................................................................................................... 20

Attaching the hand strap .................................................................................................................. 21

Bottom I/O door—IP-54 rating ......................................................................................................... 22

Smart card ......................................................................................................................................... 23

Connecting a stylus ........................................................................................................................... 24

Jacket, removing from tablet ........................................................................................................... 26

I/O access cover ................................................................................................................................. 28

Back plate .......................................................................................................................................... 29

Back plate components ..................................................................................................................... 30

Card reader cover .............................................................................................................................. 31

Bar code scanner ............................................................................................................................... 32

Scanner button boards (2) ................................................................................................................ 33

70-pin connector ............................................................................................................................... 35

I/O board ............................................................................................................................................ 36

Tablet component replacement procedures ...................................................................................................... 38

Micro SIM or microSD card ................................................................................................................. 38

Display assembly .............................................................................................................................. 40

WWAN module ................................................................................................................................... 46

WLAN module .................................................................................................................................... 48

Microphones ...................................................................................................................................... 50

Rear-facing webcam ......................................................................................................................... 51

Power button board .......................................................................................................................... 52

Volume button board ........................................................................................................................ 54

Audio jack board ................................................................................................................................ 56

TXE board .......................................................................................................................................... 57

Vibrator module ................................................................................................................................ 58

Battery ............................................................................................................................................... 59

System board .................................................................................................................................... 60

Forward-facing webcam ................................................................................................................... 64

Slot cover ........................................................................................................................................... 65

Docking connector cable ................................................................................................................... 66

WLAN antenna ................................................................................................................................... 68

WWAN/GPS auxiliary antenna ........................................................................................................... 70

Speakers ............................................................................................................................................ 71

6 HP PC Hardware Diagnostics (UEFI) ............................................................................................................... 73

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 73

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 73

vi

7 Specifications ............................................................................................................................................. 75

Tablet specifications ........................................................................................................................................... 75

8 Statement of Volatility ................................................................................................................................ 76

Non-volatile memory usage ................................................................................................................................ 77

Questions and answers ....................................................................................................................................... 80

9 Power cord set requirements ........................................................................................................................ 81

Requirements for all countries ........................................................................................................................... 81

Requirements for specific countries and regions ............................................................................................... 81

10 Recycling .................................................................................................................................................. 83

Index ............................................................................................................................................................. 84

vii

viii

1 Product description

Category Description

Product Name HP ElitePad 1000 G2 Healthcare Tablet

Processor Intel® Atom z3795 1.60-GHz processor (core burst up to 2.39-GHz), 1.60-GHz front-side bus (FSB),

2.0-MB L2 cache, up to 778-MHz graphics burst frequency, soldered to system board

Graphics Intel HD Graphics

Panel 10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and MultiTouch capacitive

digitizer, chemically-strengthened glass with anti-smudge

Memory On-board 1067-MHz, LPDDR3, 4096-MB memory (soldered to system board); system supports a

4096-MB × 1 (4 pieces, 128 MB × 32 chips) configuration

Primary storage 64-GB embedded MultiMedia Card (eMMC), soldered to the system board

Optical drive No internal optical drive or USB-powered optical drive is supported

Audio and video 2 integrated stereo speakers, each 1.5 W

HD Audio

SRS Audio

Digital microphone

2 fixed, integrated webcams (1080p, 2.1-MP front-facing webcam; 8.0-MP rear-facing webcam
with LED flash)

Ethernet No direct Ethernet support

Wireless Integrated wireless local area network (WLAN) options by way of wireless module (select models

only)

Integrated WLAN antennas

Support for the Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter

Ports Audio-in (mono microphone)/audio-out (stereo headphone) combo jack

HP ElitePad 900-proprietary docking connector

On-board digital dual array microphones

HDMI port

USB 3.0 port

Sensors Accelerometer + eCompass

Ambient light sensor

Gyroscope

Haptics

Docking HP ElitePad-G1 Docking Station with 4 standard 3.0 USB ports, VGA port, HDMI-out port, audio in/

out jacks, RJ-45 jack, and HP Smart AC adapter connector

Keyboard/pointing devices No integrated keyboard or TouchPad

Support for USB- or Bluetooth-connected external keyboard and mouse

1

Category Description

Power requirements Support for an HP ElitePad-proprietary 10-W AC adapter (3-wire, wall-mount and 2-wire, wall-

mount for use in Japan); connector on AC Adapter connects to the tablet through the docking
connector

Support for 2-cell, 30-Wh, 4.0-Ah, Li-ion battery

Security Support for trusted platform module (TPM; Infineon TPM is SLB9656VQ1.2FW4.32)

Operating system Preinstalled:

Microsoft® Windows® Embedded 8.1 Industry 64 Professional

2 Chapter 1 Product description

2 External component identification

Front

Component Description

(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide

area networks (WWAN).

(2) Front webcam Records video and captures still photographs.

To use the webcam, swipe from the right edge of the touch screen to
display the charms, tap the Search icon, and then tap the search box.
In the search box, type c, and then tap Camera.

(3) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local

area networks (WLAN).

(4) Ambient light sensor The ambient light sensor automatically adjusts the display

brightness based on the lighting conditions in your environment.

(5) Webcam status light (front) On: The webcam is on.

(6) Near Field Communications (NFC) tapping area

(select models only)

(7) Windows button Displays the Start screen.

*The antennas are not visible from the outside of the tablet. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, select the Hewlett-Packard app, and then select HP
Documentation.

Allows you to touch an NFC-compatible device to this area to
wirelessly connect and communicate with the tablet and transfer
data back and forth.

Front 3

Back

Component Description

(1) Hand strap connectors (4) Attach the hand strap on the right or left side.

(2) Smart card reader Supports optional smart cards.

(3) Smart card reader light On: A smart card is fully inserted.

(4) Bar-code scanner buttons (select models only) Press to use the bar-code scanner.

(5) Webcam light On: The webcam is in use.

(6) Webcam Records video and captures photographs. You can

video conference and chat online using streaming
video.

(7) Volume buttons (2) Control the volume.

(8)

Security cable slot Attaches an optional security cable to the tablet.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the tablet from
being mishandled or stolen.

4 Chapter 2 External component identification

Top

Component Description

(1)

(2) Stylus connector Attaches a stylus using a lanyard.

(3) Internal microphones (2) Record sound.

(4)

Audio-out (headphone)/Audio-in
(microphone) combo jack

Power button

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a display audio cable. Also connects
an optional headset microphone. This jack does not
support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices. To access
this guide, from the Start screen, select the Hewlett-

Packard app, and then select HP Documentation.

NOTE: When a device is connected to the jack, the tablet

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and
audio-in (microphone).

●

When the tablet is off, press the button to turn on
the tablet.

●

When the tablet is on, press the button briefly to
initiate Sleep.

●

When the tablet is in the Sleep state, press the
button briefly to exit Sleep.

CAUTION: Pressing and holding down the power button

results in the loss of unsaved information.

If the tablet has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the tablet.

To learn more about your power settings, see your power
options. From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from
the list of applications.

Top 5

Bottom

NOTE: To access the bottom components, lift the I/O door using both thumbs. To close the I/O door, push it

in and then press down until it is firmly seated.

Component Description

(1) Speakers (2) Produce sound.

(2) Shoulder strap connector Connects an optional shoulder strap.

Labels

(3)

(4)

(5)

(6) Bar-code scanner (select models only) Scans bar codes.

HDMI port Connects an optional video or audio device, such as a high-

definition display, any compatible digital or audio
component, or a high-speed HDMI device.

Power connector/Docking connector Connects an AC adapter or an optional docking device.

USB 3.0 port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

The labels affixed to the tablet provide information you may need when you troubleshoot system problems
or travel internationally with the tablet.

IMPORTANT: Check the following location for the labels described in this section: on the back of the tablet.

●

Service label—Provides important information to identify your tablet. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.

●

Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a
Digital Product Key is electronically installed.

NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating

systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery
methods.

●

Regulatory label(s)—Provide(s) regulatory information about the tablet.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

6 Chapter 2 External component identification

●

Laser label(s) (select models only)—Provide information about using the bar-code scanner laser
properly.

Changing your tablet's settings

Opening the Control Panel

You can open the Control Panel using any of the following methods:

▲

Right-click the Windows icon on the taskbar and select Control Panel from the menu.

TIP: A right-click can also be performed by touching and holding the desired location on the touch

screen.

▲

Open the Charms bar and select Settings > Control Panel.

▲

On the Start screen, type Control Panel, and then click Control Panel when it appears in the search
results.

Changing the Control Panel view

The default Control Panel view is by Large icons. You may prefer to change the view to Category mode.

To change the Control Panel view:

1. Click the Start button, and then select Control Panel.

2. In the View by menu, select Category.

3. To return to viewing by large icons, in the View by menu, select Large icons.

Changing your tablet's view

Your tablet's orientation, or view, changes automatically from landscape to portrait view, or from portrait to
landscape view.

Changing your tablet's settings 7

1. To change the view of your tablet from landscape view to portrait view:

Hold the tablet vertically, and then turn it 90 degrees to the right (in a clockwise direction).

2. To change the view of your tablet from portrait view to landscape view:

Hold the tablet vertically, and then turn it 90 degrees to the left (in a counter-clockwise direction).

Using the tablet's autorotate lock feature

To turn on your tablet's autorotate lock feature:

1. Swipe from the right edge of the touch screen to display the charms, and then tap Settings.

2. Tap the screen icon to lock your current tablet screen in place and to prevent rotation. The icon displays

a lock symbol when the autorotate lock is active.

To turn off your tablet's autorotate lock feature:

1. Swipe from the right edge of the touch screen to display the charms, and then tap Settings.

2. Tap the Screen icon at the bottom right, and then tap the autorotate lock icon again.

Adjusting your tablet's screen brightness

To adjust the screen brightness:

1. Swipe from the right edge of the touch screen to display the charms, and then tap Settings.

2. Tap the Screen icon at the bottom right. A vertical slider displays that controls the screen brightness.

NOTE: On the Windows desktop, you can also tap the Power Meter icon in the notification area at the far

right of the taskbar, tap Adjust screen brightness, and then move the slider next to Screen brightness at the
bottom of the screen.

Finding your hardware and software information

Locating hardware

You can use Windows Device Manager to find out what hardware is installed on your tablet. To use Device
Manager, you must be logged in as an Administrator.

To open Device Manager:

1. Open the Control Panel, and then tap Device Manager.

2. To access Device Manager for the first time, select Update device drivers to open the Device Manager

window.

To access Device Manager in subsequent searches, select Device Manager.

A list displays all the devices installed on your tablet.

Locating software

▲

To find out what software is installed on your tablet, on the Start screen, swipe up from the center of
the touch screen to display the Apps screen.

8 Chapter 2 External component identification

Updating the software installed on the tablet

Most software, including the operating system, is updated frequently by the manufacturer or provider.
Important updates to the software included with the tablet may have been released since the tablet left the
factory.

Some updates may affect the way the tablet responds to optional software or external devices. Many
updates provide security enhancements.

Update the operating system and other software installed on the tablet as soon as the tablet is connected to
the Internet. Access the updates on the HP website at

http://www.hp.com.

Finding your hardware and software information 9

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to
follow the on-screen instructions.

Tablet major components

http://partsurfer.hp.com, select your country or region, and then

10 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly (10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and

MultiTouch capacitive digitizer, chemically-strengthened glass with anti-smudge; includes
display panel, display LVDS cable, TouchScreen cable, and display panel support rubber)

Display Cable Kit, includes: 747625-001

(2a) TouchScreen cable

(2b) Display LVDS cable

Button Kit, includes: 747634-001

(3a) Power button actuator

(3b) Volume button actuator

(3c) Autorotate switch actuator

(3d) Slot cover hardware (slot cover, retention bracket, spring bracket)

(3e) Docking connector bracket

Webcam/Microphone Kit, includes: 762828-001

(4a) Left microphone

(4b) Right microphone

(5a) Rear-facing webcam

(5b) Front-facing webcam

747658-001

(6) Power button board (includes cable)

For use only on models equipped with the Windows Embedded 8.1 Industry 64 Professional

operating system

For use only on models without an operating system 753976-001

(7) Volume button board (includes bracket and cable) 759031-001

(8) WWAN module (HP lt4226 LTE/HSPA+ Gobi 4G Module) 736675-005

(9) 2-cell, 30-Wh, 4.0-Ah, Li-ion battery (includes battery cable) 728558-005

(10) System board equipped with an Intel Atom z3795 quad core 1.60-GHz processor (burst up

to 2.39-GHz; 2.0-MB L2 cache), 4096-MB of system memory, and 64-GB of eMMC primary
storage (includes processor, memory, and eMMC)

(11) Audio jack board (includes audio jack and cable) 747627-001

Antenna Kit for use in Japan, includes: 767885-001

(12) WWAN/GPS auxiliary antenna cable and transceiver

(13) WLAN main and auxiliary antenna cables and transceivers

Antenna Kit for use in European countries and regions, North America, and Latin America 799297-001

(13) WLAN main and auxiliary antenna cables and transceivers

(14) Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 723677-005

(15) Vibrator module (includes cable, double-sided adhesive, plastic cover) 747630-001

809878-901

753740-001

(16) Docking connector cable (includes cable and double-sided adhesive) 747631-001

Tablet major components 11

Item Component Spare part number

(17) Speakers (include left and right speakers and cables) 747629-001

(18) TXE board 753977-001

(19) Bottom case (includes the power button actuator and the slot cover and brackets) 747628-001

Power components

Item Component Spare part number

(1) AC adapter

10W, RC, V, 3-wire, wall mount 686120-001

10W, Non-PFC, non-Smart adapter, 2-wire, wall-mount (for use in Japan) 746156-001

40-W Smart AC adapter (RC, V, 3-wire) 693717-001

(2) Duck head power adapter:

For use in Australia 755184-011

For use in Denmark 755184-081

For use in Europe 755184-021

For use in India 755184-D61

For use in Israel 755184-BB1

For use in Italy 755184-061

For use in Japan 720949-291

For use in the People's Republic of China 755184-371

For use in South Africa 755184-AR1

For use in Switzerland 755184-BG1

For use in the United Kingdom and Singapore 755184-031

For use in the United States 755184-001

(3) Power cord:

For use in Australia 490371-011

For use in the People’s Republic of China 490371-AA1

For use in Europe, the Middle East, and Africa 490371-011

12 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Italy 490371-061

For use in Japan 490371-291

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Taiwan 490371-AB1

For use in Switzerland 490371-111

For use in the United Kingdom 490371-031

For use in the United States 490371-001

Miscellaneous parts

Component Spare part number

HP ElitePad Service Tool (includes suction cup) 714222-001

HP ElitePad suction cup 714223-001

Screw Kit 753735-001

Card Reader Cover Kit (not illustrated) 747632-001

Docking station 708621-001

Tape Support Kit 762827-001

Miscellaneous parts 13

Jacket major components

Item Component Spare part number

(1) Bezel Kit 791204-001

(2) Back plate (includes card reader and LED board 791201-001

(3) Scanner button board 791208-001

(4) 70-pin connector 791199-001

(5) I/O board

Includes 70-pin connector 791209-001

Does not include 70-pin connector 791210-001

(6) Bar code scanner 791207-001

(7) Rear cover

Does not include card reader cover 791205-001

Includes card reader cover 799306-001

Does not include bar code reader cover 799307-001

Includes bar code reader cover 799308-001

(8) I/O access cover 791200-001

(9) Pen holder 791214-001

(10) Card reader cover 791203-001

14 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(11) QR plug kit 791215-001

(12) QR pin kit 791212-001

(13) Handle/headphone kit 791213-001

Shoulder strap (not illustrated) 809063-001

Hinge kit (not illustrated) 791206-001

Screw kit (not illustrated) 791211-001

Jacket cable kit

Item Component Spare part number

Jacket cable kit 791202-001

(1) LED cable

(2) Button board cable (right)

(3) Button board cable (left)

(4) Scanner cable

Jacket cable kit 15

4 Removal and replacement preliminary

requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Magnetic screw driver

●

Phillips P0 screw driver

●

Plastic case utility tool

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

Cables and connectors

CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the tablet.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

16 Chapter 4 Removal and replacement preliminary requirements

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the tablet when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines 17

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static­safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

18 Chapter 4 Removal and replacement preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the
skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 19

5 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to
follow the on-screen instructions.

Jacket component replacement procedures

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 35 screws that must be removed, replaced, and/or loosened when servicing the jacket.
Make special note of each screw size and location during removal and replacement.

http://partsurfer.hp.com, select your country or region, and then

20 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Attaching the hand strap

Attach one of the two provided hand straps to either the left or the right side of the tablet. Retain the second
hand strap and use it to replace the first hand strap when it needs to be cleaned.

To attach the hand strap:

1. Position the hand strap over either the right or left hand strap connectors on the back of the tablet.

2. Position the quick-release fasteners over the holes in the hand strap, and then connect the quick-

release fasteners to secure the hand strap.

To remove the hand strap:

1. Press the center of the quick-release fastener and then lift it to remove it from the tablet. Repeat for

the second quick-release fastener.

2. Remove the hand strap from the tablet.

Jacket component replacement procedures 21

Bottom I/O door—IP-54 rating

This tablet is rated IP-54, which means that it is protected against dust and splashing water.

To maintain the IP-54 rating, close the audio-in (headphone)/audio-out (microphone) jack and all I/O doors.

To close the bottom I/O door:

1. Insert the bottom edge of the I/O door beneath the front edge of the tablet (1), and then press the door

to close it (2).

2. Press the door on each side as well as the middle to ensure that there is a good seal. Visually confirm

that it is fully closed.

22 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Smart card

To insert a smart card:

1. Gently lift the I/O door on the back of the tablet to open it.

2. Hold the card label-side up, and gently slide the card into the smart card reader slot until the card is

seated.

TIP: When the card is fully seated, the smart card light turns on.

3. Close the I/O door.

4. Follow the on-screen instructions for logging on to the tablet using the smart card PIN.

Jacket component replacement procedures 23

Connecting a stylus

To connect a stylus to the tablet, follow the stylus manufacturer’s instructions for downloading software and
drivers, if necessary.

To store the stylus:

1. Connect the included stylus holder to the tablet.

NOTE: The stylus holder is not reversible. Verify that you have attached it correctly before continuing.

2. Connect the stylus (not included) to the stylus holder.

To store a stylus using a lanyard:

1. Insert the bottom loop of the lanyard through the stylus connector (1).

24 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Insert the rest of the lanyard through the bottom loop (2), and then pull the lanyard away from the loop

to secure it (3).

Jacket component replacement procedures 25

Jacket, removing from tablet

Description Spare part number

Jacket xxxxxx-001

Before removing the jacket, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

Remove the jacket:

1. Remove the top four Phillips PM2.0×3.2 screws (1), and then remove the eight Phillips PM2.0×3.2

screws from the bottom and sides of the jacket (2). Two of the bottom screws are inside the bottom I/O
door.

26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Carefully lift the edges of the front cover off the jacket, and then remove the cover.

3. Lift the tablet from the jacket at an angle, and then pull the tablet away from the bottom of the jacket

to disconnect the tablet from the connector in the jacket.

Reverse this procedure to install the jacket.

Jacket component replacement procedures 27

I/O access cover

Description Spare part number

I/O access cover 791200-001

Before removing the I/O access cover, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

Remove the I/O access cover:

1. Open the access cover.

2. While grasping the strap near where it enters the tablet, pull on the rubber strap to remove it from

tablet. Getting the strap to release may require moving the strap back and forth while pulling it.

Reverse this procedure to install the I/O access cover.

28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Back plate

Description Spare part number

Back plate 791201-001

Before removing the back plate, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

Remove the back plate:

1. Remove the 13 silver Phillips PM2.0×4.5 screws (1) that secure the back plate to the rear cover.

2. Remove 2 small black PM1.0×3.2 screws (2) from holes on both sides of the 70-pin connector.

3. Lift the back plate off the rear cover (3).

then shut it down through the operating system.

Reverse this procedure to install the back plate.

Jacket component replacement procedures 29

Back plate components

Use the following image to identify the components spared on the back plate.

(1): Button board

(2): Bar code reader

(3): 70-pin connector

(4): I/O board

(5): Button board

NOTE: The smart card scanner board, located in the middle of the back plate and not called out in the

following image, is spared with the back plate. This board is not spared separately.

30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Card reader cover

Description Spare part number

Card reader cover 791203-001

Before removing the card reader cover, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the back plate (see

Back plate on page 29).

Remove the card reader cover:

1. From the inside of the rear cover, remove the six Phillips PM2.0×4.5 screws (1) that secure the card

reader cover.

2. Pull the two 'L' shaped metal pins away from the cover (2).

3. Remove the card reader cover from the rear cover (3).

Reverse this procedure to install the card reader cover.

Jacket component replacement procedures 31

Bar code scanner

Description Spare part number

Bar code scanner 791207-001

Before removing the bar code scanner, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the back plate (see

Back plate on page 29).

Remove the bar code scanner:

1. Remove the three Phillips PM2.0×3.2 screws (1) and the two Phillips PM1.0×3.2 screws that secure the

bar code scanner to the back plate (2). Note that a cable connects to the bottom of the board.

2. Turn over the board to access the connector underneath (3).

3. Lift the tape from atop the connector (4), and then disconnect the cable from the board (5).

Reverse this procedure to install the bar code scanner.

32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Scanner button boards (2)

Description Spare part number

Scanner button boards 791208-001

Use the same procedures to remove either of the two scanner button boards shown by callouts (1) and (5) in
the following image.

Before removing the scanner button boards, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the back plate (see

Back plate on page 29).

Remove the scanner button boards:

1. Lift the tape from atop the connector on the board (1), and then disconnect the cable (2).

2. Remove the two Phillips PM2.0×2.4 screws (3) that secure the board to the back plate..

Jacket component replacement procedures 33

3. Lift the scanner button board from the back plate (4).

Reverse this procedure to install the scanner button boards.

34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

70-pin connector

Description Spare part number

70-pin connector 791199-001

The 70-pin connector connects to the I/O board.

Before removing the 70-pin connector, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the back plate (see

Back plate on page 29).

Remove the 70-pin connector:

1. From the inside of the back plate, remove the two Phillips PM2.0×4.5 screws (1) that secure the

connector to the back plate.

2. Pull the connector out through the slot in the back plate, and then pull it back to gain access to the two

screws underneath (2).

3. Remove the two Phillips PM2.0×4.5 screws (3).

4. Pull the connector out from the back plate to disconnect the connector from I/O board (4).

Reverse this procedure to install the 70-pin connector.

Jacket component replacement procedures 35

I/O board

Before removing the I/O board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

Description Spare part number

I/O board without 70-pin connector 791210-001

I/O board with 70-pin connector 791209-001

then shut it down through the operating system.

4. Remove the back plate (see

5. If installed, remove the 70-pin connector (see

Back plate on page 29).

70-pin connector on page 35).

Remove the I/O board:

1. Remove the three Phillips PM2.0×4.5 screws (1) that secure the I/O board to the back plate.

2. Rotate the board upward to gain access to connectors underneath (2).

3. Disconnect the scanner button board cable (right) (1).

4. Disconnect the LED board cable (2).

5. Disconnect the scanner button board cable (left) (3).

36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6. Disconnect the bar code scanner cable (4).

Reverse this procedure to install the I/O board.

Jacket component replacement procedures 37

Tablet component replacement procedures

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 34 screws that must be removed, replaced, and/or loosened when servicing the tablet.
Make special note of each screw size and location during removal and replacement.

Micro SIM or microSD card

CAUTION: To prevent damage to the connectors, use minimal force when inserting a micro SIM or microSD

card.

WARNING! HP recommends that an authorized, qualified HP service provider, or participants in the HP Self-

Maintainer program perform insertion or removal of a micro SIM or microSD card. Any damage caused by the
customer removing the tablet from the jacket is not covered under the limited warranty of the product. HP
requires that an authorized, qualified HP service provider, or participants in the HP Self-Maintainer program
perform future maintenance operations.

Before removing the micro SIM or microSD card, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the jacket (see

To insert or remove a micro SIM or microSD card, follow these steps:

NOTE: The access door is located on the tablet.

1. Insert the end of a paper clip into the access door release hole (1).

2. Press in gently until the access door is released, and then open the access door (2).

Jacket, removing from tablet on page 26).

38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Insert the micro SIM into the micro SIM slot (3) or the microSD card into the microSD card reader. Then,

press in to lock it into place.

– or –

Release the micro SIM or microSD card by pressing on it. Then, remove it.

4. Reseat the access door hinge (1), and then close the access door (2).

Reverse this procedure to install the micro SIM or microSD card.

Tablet component replacement procedures 39

Display assembly

Description Spare part number

10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and MultiTouch capacitive digitizer,
chemically-strengthened glass with anti-smudge; includes display panel, display LVDS cable,
TouchScreen cable, and display panel support rubber

747658-001

Before disassembling the tablet, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

Remove the display assembly:

1. Remove the two Phillips PM1.4×3.2 screws that secure the display assembly to the tablet.

2. Place the HP ElitePad Service Tool on a flat, sturdy surface.

The HP ElitePad Service Tool is available using spare part number 714222-001.

3. Move the HP ElitePad Service Tool retention bar (1) to the left until the notch (2) in the retention bar

allows the retention gate to open.

40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

4. Open the retention gate (3).

5. Place the tablet on the service tool and slide it (1) forward until the tablet docking connector engages

with the service tool docking connector (2).

Tablet component replacement procedures 41

6. Close the retention gate (1) and release the retention bar (2) to secure the tablet in the service tool.

7. Place the suction cup (1) on the lower right corner of the tablet display glass, making sure to place the

suction cup inside the edges of the border (2) of the display glass.

The suction cup is available using spare part number 714223-001.

8. Raise the suction cup handle (3).

9. Lock the two suction cup handles together (4).

CAUTION: Do not lift the right edge of the display assembly more than ¼-inch from the tablet when

releasing the display assembly. Failure to follow this caution can result in damage to the tablet
components.

42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

10. Firmly lift up on the suction cup to release the right side of the display assembly approximately ¼-inch

from the tablet.

11. Move the retention bar (1) until the notch in the retention bar allows the retention gate to open.

12. Open the retention gate (2).

13. Slide the tablet out of the service tool (3).

14. Disconnect the suction cup handles (1).

15. Lower the suction cup handle (2).

Tablet component replacement procedures 43

16. Remove the suction cup (3).

17. Slide the display assembly (1) to the left until the display assembly cables and connectors

are accessible.

18. Release the zero insertion force (ZIF) connector (2) to which the TouchScreen cable is attached, and

then disconnect the TouchScreen cable (3) from the system board.

19. Release the ZIF connector (4) to which the LVDS cable is attached, and then disconnect the LVDS cable

(5) from the system board.

20. Remove the display assembly and cables.

21. If it is necessary to replace the display assembly cables:

44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

a. Turn the display assembly upside down, with the bottom toward you.

b. Detach the TouchScreen cable (1) from the surface of the display assembly. (The TouchScreen

cable is attached to the display assembly with double-sided adhesive.)

c. Release the ZIF connector (2) to which the TouchScreen cable is attached, and then disconnect the

TouchScreen cable (3) from the display assembly.

d. Detach the display LVDS cable (4) from the surface of the display assembly. (The display LVDS

cable is attached to the display assembly with double-sided adhesive.)

e. Release the ZIF connector (5) to which the display LVDS cable is attached, and then disconnect the

display LVDS cable (6) from the display assembly.

The TouchScreen and display LVDS cables are included in the Display Cable Kit, spare part number
718758-001.

To install the display assembly:

1. Reconnect the display LVDS and TouchScreen cables to the respective ZIF connectors on the display

assembly.

2. Toe the left side of the display assembly into the left side of the bottom case.

3. Swing the right side of the display assembly down into the right side of the bottom case.

4. Firmly press all edges of the display assembly surface to ensure it is fully engaged with the

bottom case.

Tablet component replacement procedures 45

WWAN module

Description Spare part number

HP lt4226 LTE/HSPA+ Gobi 4G Module 736675-005

Before removing the WWAN module, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

Display assembly on page 40).

Remove the WWAN module:

1. Release the grounding tape (1) that secures the WWAN module to the system board.

2. Disconnect the WWAN antenna cables (2) from the terminals on the WWAN module.

NOTE: The WWAN antenna cable labeled “5” connects to the WWAN module “MAIN” terminal labeled

“5”. The WWAN antenna cable labeled “6” connects to the WWAN module “AUX/GPS” terminal labeled
“6”.

3. Remove the Phillips PM1.3×1.5 broad head screw (3) that secures the WWAN module to the

bottom cover.

46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

4. Remove the WWAN module (4) by sliding it away from the socket on the system board.

NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module,

protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

Tablet component replacement procedures 47

WLAN module

Description Spare part number

Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 723677-005

Before removing the WLAN module, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

Display assembly on page 40).

Remove the WLAN module:

1. Release the ZIF connector (1) to which the WLAN ribbon cable is attached, and then disconnect the

WLAN ribbon cable from the system board.

2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “MAIN” terminal labeled

“1”. The WLAN antenna cable labeled “2” connects to the WLAN module “AUX” terminal labeled “2”.

3. Release the shielding (3) to gain access to the bottom screw that secures the WLAN module to the

bottom cover.

4. Remove the two Phillips PM1.3×2.0 screws (4) that secure the WLAN module to the bottom cover.

48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

5. Remove the WLAN module (5).

NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective

sleeves should be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Tablet component replacement procedures 49

Microphones

NOTE: The microphones are included in the Webcam/Microphone Kit, spare part number 762828-001.

Before removing the microphones, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

Remove the microphones:

1. Detach the tape (1) that secures the left microphone cable to the battery.

2. Disconnect the left microphone cable (2) from the power button board.

3. Release the left microphone (3) from the molding built into the bottom cover.

4. Disconnect the right microphone cable (4) from the system board.

5. Release the right microphone (5) from the molding built into the bottom cover.

Display assembly on page 40).

6. Remove the microphones and cables.

Reverse this procedure to install the microphones.

50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Rear-facing webcam

NOTE: The rear-facing webcam is included in the Webcam/Microphone Kit, spare part number 762828-001.

Before removing the rear-facing webcam, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

Remove the rear-facing webcam:

1. Disconnect the rear-facing webcam cable (1) from the power button board.

2. Release the rear-facing webcam (2) from the molding built into the bottom cover.

3. Remove the rear-facing webcam (3) and cable.

Display assembly on page 40).

Reverse this procedure to install the rear-facing webcam.

Tablet component replacement procedures 51

Power button board

Description Spare part number

Power button board for use only on computer models equipped with the Windows Embedded 8.1
Industry 64 Professional operating system

Power button board for use only on models without an operating system 753976-001

809878-901

Before removing the power button board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

5. Disconnect the left microphone cable from the power button board (see

6. Disconnect the rear-facing webcam cable from the power button board (see

Display assembly on page 40).

Microphones on page 50).

Rear-facing webcam

on page 51).

Remove the power button board:

1. Disconnect the volume button board cable (1) from the power button board.

2. Release the support strip (2) that secures the WWAN antenna transceiver to the battery.

3. Release the support strip (3) that secures the power button board cable to the system board.

4. Release the ZIF connector (4) to which the power button board cable is attached, and then disconnect

the power button board cable from the system board.

5. Detach the power button board cable (5) from the surface of the battery. (The power button board cable

is attached to the battery with double-sided adhesive.)

6. Remove the Phillips PM1.3×2.0 broad head screw (1) and the Phillips PM1.3×2.0 screw (2) that secure

the power button board to the bottom cover.

52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

7. Remove the power button board (3) and cable.

NOTE: In the process of removing the power button board, the power button actuator may be accidentally

dislodged from the bottom cover. To replace the power button actuator, refer to the following illustration.

The power button actuator is included in the Button Kit, spare part number 747634-001.

Reverse this procedure to install the power button board.

Tablet component replacement procedures 53

Volume button board

Description Spare part number

Volume button board (includes bracket and cable) 759031-001

Before removing the volume button board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

Display assembly on page 40).

Remove the volume button board:

1. Disconnect the volume button board cable (1) from the power button board.

2. Release the volume button board cable from the retention clips (2) built into the battery.

3. Remove the two Phillips PM1.5×2.0 screws (3) that secure the volume button board to the

bottom cover.

4. Remove the volume button board (4) and cable.

NOTE: In the process of removing the volume button board, the volume button actuator may be

accidentally dislodged from the bottom cover. To replace the volume button actuator, refer to the following
illustration.

The volume button actuator is included in the Button Kit, spare part number 747634-001.

54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Reverse this procedure to install the volume button board.

Tablet component replacement procedures 55

Audio jack board

Description Spare part number

Audio jack board (includes audio jack and cable) 747627-001

Before removing the audio jack board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

Display assembly on page 40).

Remove the audio jack board:

1. Disconnect the audio jack board cable (1) from the system board.

2. Remove the two Phillips PM1.3×2.0 screws (2) that secure the audio jack board to the bottom cover.

3. Remove the audio jack board (3) and cable.

Reverse this procedure to install the audio jack board.

56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

TXE board

Description Spare part number

TXE board 753977-001

Before removing the TXE board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

then shut it down through the operating system.

4. Remove the display assembly (see

Display assembly on page 40).

Remove the TXE board:

1. Remove the two Phillips PM1.3×2.0 screws (1) that secure the board to the bottom cover.

2. Remove the TXE board (2).

Reverse this procedure to install the TXE board.

Tablet component replacement procedures 57

Vibrator module

Description Spare part number

Vibrator module (includes cable, double-sided adhesive, plastic cover) 747630-001

Before removing the vibrator module, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

Display assembly on page 40).

Remove the vibrator module:

1. Disconnect the vibrator module cable (1) from the system board.

2. Detach the vibrator module (2) from the bottom cover. (The vibrator module is attached to the bottom

cover with double-sided adhesive.)

3. Remove the vibrator module and cable.

NOTE: The vibrator module cover is attached to the vibrator module with double-sided adhesive.

Reverse this procedure to install the vibrator module.

58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Battery

Description Spare part number

2-cell, 30-Wh, 4.0-Ah, Li-ion battery (includes battery cable) 728558-005

Before removing the battery, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

5. Remove the power button board (see

Display assembly on page 40).

Power button board on page 52).

Remove the battery:

1. Release the volume button board cable from the retention clips (1) built into the battery.

2. Release the tab (2) built into the bottom cover that secures the WWAN/GPS antenna cables, and then

release the antenna cables (3).

3. Detach the WWAN/GPS main transceiver (4) from the bottom cover. (The WWAN/GPS main transceiver is

attached to the bottom cover with double-sided adhesive.)

4. Remove the six Phillips PM1.3×2.0 screws (5) that secure the battery to the bottom cover.

5. Remove the battery (6).

Tablet component replacement procedures 59

Reverse this procedure to install the battery.

System board

NOTE: The system board spare part kit is equipped with an Intel Atom z3795 quad core 1.60-GHz processor

(burst up to 2.39-GHz; 2.0-MB L2 cache), and 4096-MB of system memory and includes the processor,
memory, and eMMC.

Description Spare part number

Equipped with 64-GB of eMMC primary storage 753740-001

Before removing the system board, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

Display assembly on page 40), and then remove the

following components:

a. WWAN module (see

b. Power button board (see

c. Battery (see

Battery on page 59)

WWAN module on page 46)

Power button board on page 52)

Remove the system board:

1. Release the forward-facing webcam (1) from the molding built into the bottom cover.

2. Disconnect the audio jack board cable (2) from the system board.

60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Release the ZIF connector (3) to which the WLAN ribbon cable is attached, and then disconnect the

WLAN ribbon cable from the WLAN module.

Tablet component replacement procedures 61

4. Remove the five Phillips PM1.3×2.0 screws that secure the battery to the bottom cover.

5. Lift the top edge of the system board (1) and swing it up and forward until it rests upside down above

the tablet.

6. Remove the two Phillips PM1.3×1.5 broad head screws (2) that secure the docking connector cable to

the system board.

62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

7. Disconnect the docking connector cable (3) from the system board.

8. Remove the system board.

NOTE: In the process of removing the system board, the autorotate switch actuator may be accidentally

dislodged from the bottom cover. To replace the autorotate switch actuator, refer to the following
illustration. When installing the autorotate switch actuator, make sure the two tabs (1) on the autorotate
switch actuator engage the autorotate switch (2) on the system board.

The autorotate switch actuator is included in the Button Kit, spare part number 747634-001.

Tablet component replacement procedures 63

Reverse this procedure to install the system board.

Forward-facing webcam

NOTE: The forward-facing webcam is included in the Webcam/Microphone Kit, spare part number

762828-001.

Before removing the forward-facing webcam, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

following components:

a. WWAN module (see

b. Power button board (see

c. Battery (see

d. System board (see

Remove the forward-facing webcam:

1. Turn the system board upside down, with the top toward you.

64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Battery on page 59)

WWAN module on page 46)

System board on page 60)

Display assembly on page 40), and then remove the

Power button board on page 52)

2. Release the ZIF connector (1) to which the forward-facing webcam cable is attached, and then

3. Remove the forward-facing webcam and cable.

Reverse this procedure to install the forward-facing webcam.

Slot cover

NOTE: The slot cover is included in the Button Kit, spare part number 747634-001.

disconnect the forward-facing webcam cable (2) from the system board.

Before removing the slot cover, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

following components:

a. WWAN module (see

b. Power button board (see

c. Battery (see

d. System board (see

Remove the slot cover:

1. Remove the four Phillips PM1.3×2.0 screws (1) that secure the slot cover retention bracket and spring

bracket to the bottom cover.

2. Remove the slot cover retention bracket (2) and the slot cover spring bracket (3).

Battery on page 59)

WWAN module on page 46)

System board on page 60)

Display assembly on page 40), and then remove the

Power button board on page 52)

Tablet component replacement procedures 65

3. Remove the slot cover (4) by pressing it through the bottom cover.

4. Remove the slot cover.

Reverse this procedure to install the slot cover.

Docking connector cable

Description Spare part number

Docking connector cable (includes double-sided adhesive) 747631-001

Before removing the docking connector cable, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

following components:

a. WWAN module (see

b. Power button board (see

c. Battery (see

d. System board (see

Display assembly on page 40), and then remove the

WWAN module on page 46)

Power button board on page 52)

Battery on page 59)

System board on page 60)

Remove the docking connector cable:

66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

1. Disconnect the vibrator module cable (1) from the docking connector cable.

2. Disconnect the speaker cable (2) from the docking connector cable.

3. Remove the two Phillips PM1.3×2.0 screws (3) that secure the docking connector cable bracket to the

bottom cover.

4. Remove the docking connector bracket (4).

The docking connector bracket is included in the Button Kit, spare part number 747634-001.

5. Detach the docking connector cable (1) from the surface of the bottom cover. (The docking connector

cable is attached to the bottom cover with double-sided adhesive.)

6. Release the docking connector (2) from the bottom cover by sliding it away from the opening in the

bottom edge.

Tablet component replacement procedures 67

7. Remove the docking connector cable (3).

Reverse this procedure to install the docking connector cable.

WLAN antenna

NOTE: The WLAN antenna are included in the Antenna Kit and include the WLAN antenna main and auxiliary

cables and transceivers.

Description Spare part number

Antenna Kit for use in European countries and regions, North America, and Latin America 799297-001

Before removing the WLAN antenna, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

Display assembly on page 40), and then remove the

following components:

a. WWAN module (see

b. Power button board (see

c. Battery (see

Battery on page 59)

d. System board (see

WWAN module on page 46)

Power button board on page 52)

System board on page 60)

Remove the WLAN antenna:

1. Release the WLAN antenna cables from the routing channel (1) built into the bottom cover.

2. Detach the WLAN antenna transceivers (2) from the bottom cover.

68 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Release the tabs (3) built into the bottom cover that secure the speaker cable, and then release the

WLAN antenna cables.

4. Remove the WLAN antenna cables and transceivers (4).

Reverse this procedure to install the WLAN antenna.

Tablet component replacement procedures 69

WWAN/GPS auxiliary antenna

NOTE: The WWAN/GPS auxiliary antenna are included in the Antenna Kits and include the WWAN/GPS

auxiliary antenna cable and transceiver.

Description Spare part number

Antenna Kit for use only in Japan 767885-001

Before removing the WWAN/GPS auxiliary antenna, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

then shut it down through the operating system.

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

4. Remove the display assembly (see

Display assembly on page 40), and then remove the

following components:

a. WWAN module (see

b. Power button board (see

c. Battery (see

Battery on page 59)

d. System board (see

WWAN module on page 46)

Power button board on page 52)

System board on page 60)

Remove the WWAN/GPS auxiliary antenna:

1. Detach the WWAN/GPS auxiliary antenna transceiver (1) from the bottom cover.

2. Remove the WWAN/GPS auxiliary antenna cable and transceiver (2).

Reverse this procedure to install the WWAN/GPS auxiliary antenna.

70 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Speakers

Before removing the speakers, follow these steps:

1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and

2. Disconnect the power from the tablet by unplugging the power cord from the tablet.

3. Disconnect all external devices from the tablet.

Description Spare part number

Speakers (include left and right speakers and cables) 747629-001

then shut it down through the operating system.

4. Remove the display assembly (see

Display assembly on page 40), and then remove the

following components:

a. WWAN module (see

b. Power button board (see

c. Battery (see

Battery on page 59)

d. System board (see

e. Docking connector cable (see

WWAN module on page 46)

Power button board on page 52)

System board on page 60)

Docking connector cable on page 66)

Remove the speakers:

1. Release the tabs (1) built into the bottom cover that secure the speaker cable, and then release the

speaker cable.

2. Remove the four Phillips PM1.3×2.0 screws (2) that secure the speakers to the bottom cover.

Tablet component replacement procedures 71

3. Remove the speakers (3).

Reverse this procedure to install the speakers.

72 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6 HP PC Hardware Diagnostics (UEFI)

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the tablet hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.

To start HP PC Hardware Diagnostics UEFI using the touchscreen:

1. Shut down the tablet if it is not already powered off

2. To power on the tablet, press the Power button, and then press the Volume down button.

3. Select System Diagnostics.

4. Select the type of diagnostic test that you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test while it is running, press anywhere on the screen.

To start HP PC Hardware Diagnostics UEFI using a keyboard:

1. Turn on or restart the tablet, quickly press the ESC button on the tablet, and then press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

HP PC Hardware Diagnostics (UEFI) to a USB device on page 73.

b. Hard drive

c. BIOS

2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you

want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.

There are two options to download HP PC Hardware Diagnostics to a USB device:

Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version

1. Go to

2. Click the UEFI Download link, and then select Run.

http://hp.com/go/techcenter/pcdiags.

Option 2: Support and Drivers page—Provides downloads for a specific product for earlier and later
versions

Using HP PC Hardware Diagnostics (UEFI) 73

1. Go to http://www.hp.com.

2. Point to Support, located at the top of the page, and then click Download Drivers.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your tablet model, and then select your operating system.

5. In the Diagnostic section, click HP UEFI Support Environment.

– or –

Click Download, and then select Run.

74 Chapter 6 HP PC Hardware Diagnostics (UEFI)

7 Specifications

Tablet specifications

Metric U.S.

Dimensions

Width 17.80 cm 7.0 in

Depth 26.10 cm 10.28 in

Height 0.92 cm 0.36 in

Weight 0.68 kg 1.50 lbs

Input power

Operating voltage and current 9 V DC @ 1.1A – 10W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

IP (Ingress Protection) Rating 54

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

Tablet specifications 75

8 Statement of Volatility

The purpose of this document is to provide general information regarding non-volatile memory in industry­standards based HP Business Notebook PC systems and provide general instructions for restoring
nonvolatile memory that can contain personal data after the system has been powered off and the hard drive
has been removed.

HP Business Notebook PC products that use Intel-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally
shipped from HP assuming that no subsequent modifications have been made to the system and assuming
that no applications, features, or functionality have been added to or installed on the system.

Following system shutdown and removal of all power sources from an HP Business Notebook PC system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. The steps below will remove personal data from the notebook PC, including the
nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed
in the Maintenance and Service Guides available for HP PC products available on the product support pages at
www.hp.com.

1. Follow steps (a) through (I) below to restore the nonvolatile memory that can contain personal data.

Restoring or re-programming nonvolatile memory that does not store personal data is neither
necessary nor recommended.

a. Enter BIOS (F10) Setup by powering on the system and pressing F10 when prompted near the

bottom of the display, or press the ESC key to display the start up menu, then press F10 . If the
system has a BIOS administrator password, enter the password at the prompt.

b. Select the File menu, then Restore Defaults.

c. Select the System Configuration menu, then Restore Security Defaults.

d. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.

Select System IDs, and then select the tag that has been set. Press the spacebar once to clear the
tag, then press Enter to return to the prior menu.

e. If a DriveLock password is set, select the Security menu, scroll down to DriveLock, then select

DriveLock password. Select the desired hard drive. Click Disable protection, enter the existing

master DriveLock password, then press Enter to confirm and return to the prior menu. Repeat this
procedure if more than one hard drive has a DriveLock password.

f. If an Automatic DriveLock password is set, select the Security menu, scroll down to Automatic

DriveLock, then select the desired hard drive and disable protection. Repeat this procedure if

more than one hard drive has an Automatic DriveLock password.

g. Select the File menu, then Reset BIOS Security to factory default. Click yes at the warning

message.

h. Select the File menu, then Save Changes and Exit.

i. Reboot the system. If the system has a Trusted Platform Module and/or fingerprint sensor, one or

two prompts will appear: one to clear the TPM and the other to reset fingerprint sensor. Press F1
to accept or F2 to reject.

If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel Centrino with VProTM,
reboot the PC and enter BIOS Setup by pressing F10 when prompted. Select System

76 Chapter 8 Statement of Volatility

Configuration, then AMT Options. Then select Un-configure AMT on next boot. Select Save, then
Yes. Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm

that you want to un-configure AMT.

j. If the optional Intel Anti-Theft Technology (AT) was activated, contact the provider to deactivate it.

k. If the optional Absolute® Software Computrace® management and tracking service was activated

on the notebook PC, contact the provider to deactivate it.

l. Remove all power and system batteries for at least 24 hours.

2. Remove and retain the storage drive or clear the contents of the drive.

a. Hard Disk Drive (HDD)

Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that,
ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.

To run HP Disk Sanitizer, enter BIOS Setup by powering on the system and pressing F10 when
prompted near the bottom of the display, or press ESC to display the start up menu, then press

F10. Select the Security menu and scroll down to the Utilities menu. Select Disk Sanitizer and

select the desired drive. For a higher level of protection, select Optimum.

NOTE: This process will take a long time, and the amount of time varies based on the hard drive

capacity.

b. Solid State Drive (SSD)

Clear the SSD contents by using the BIOS Setup Secure Erase command option, or by using a third
party utility designed to erase data from an SSD. To run Secure Erase, enter BIOS Setup by
powering on the system and pressing F10 when prompted near the bottom of the display. Select
the Security menu and scroll down to the Utilities menu. Select Secure Erase and select the
desired hard drive.

Non-volatile memory usage

Non Volatile
Memory Type

Real Time Clock
(RTC) battery
backed-up CMOS
configuration
memory (CMOS)

Controller (NIC)
EEPROM

Amount (Size) Does this

memory store
customer data?

256 Bytes No Yes Stores system

64 KBytes (not
customer
accessible)

No Yes Store NIC

Does this
memory retain
data when
power is
removed?

What is the
purpose of this
memory?

date and time
and limited
keyboard
controller data.

configuration
and NIC
firmware.

How is data
input into this
memory?

Using the F10
Setup utility or
changing the
Microsoft
Windows date
and time.

Using a utility
from the NIC
vendor that can
be run from DOS.

How is this
memory write
protected?

This memory is
not write­protected. HP
recommends
password
protecting the

F10 Setup

utility.

A utility is
required to write
data to this
memory and is
available from
NIC vendor.
Writing data to
this ROM in an
inappropriate
manner will

Non-volatile memory usage 77

Non Volatile
Memory Type

Amount (Size) Does this

memory store
customer data?

Does this
memory retain
data when
power is
removed?

What is the
purpose of this
memory?

How is data
input into this
memory?

How is this
memory write
protected?

render the NIC
nonfunctional.

Keyboard ROM 64 KBytes (not

customer
accessible)

DIMM Serial
Presence Detect
(SPD)
configuration
data

System BIOS 4 to 5 MBytes Yes Yes Store system

256 Bytes per
memory
module, 128
Bytes
programmable
(not customer
accessible)

No Yes Stores firmware

code (keyboard,
mouse, &
battery
management).

No Yes Stores memory

module
information.

BIOS code and
PC configuration
data.

Programmed at
the factory.
Code is updated
when the system
BIOS is updated.

Programmed by
the memory
vendor.

System BIOS
code is
programmed at
the factory.
Code is updated
when the system
BIOS is updated.
Configuration
data and
settings are
input using the

F10 setup utility

or a custom
utility.

A utility is
required for
writing data to
this memory and
is available on
the HP website.
Writing data to
this ROM in an
inappropriate
manner can
render the PC
nonfunctional.

Data cannot be
written to this
memory when
the module is
installed in a PC.
The specific
write protection
method varies
by memory
vendor.

A utility is
required for
writing data to
this memory and
is available on
the HP website.
Writing data to
this ROM in an
inappropriate
manner can
render the PC
nonfunctional.

Intel
Management
Engine Firmware
(present only in
models ending in
a ‘p’ or ‘w’ or
with Intel
Centrino Pro
technology)

1.5 or 5 MBytes Yes Yes Stores

78 Chapter 8 Statement of Volatility

Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third party data
store.

Management
Engine Code is
programmed at
the factory.
Code is updated
via Intel secure
firmware update
utility. Unique
Provisioning
Data can be
entered at the
factory or by an
administrator
using the
Management
Engine (MEBx)
setup utility. The

The Intel chipset
is configured to
enforce
hardware
protection to
block all direct
read/write
access to this
area. An Intel
utility is required
for updating the
firmware. Only
firmware
updates digitally
signed by Intel
can be applied
using this utility.

Non Volatile
Memory Type

Amount (Size) Does this

memory store
customer data?

Does this
memory retain
data when
power is
removed?

What is the
purpose of this
memory?

How is data
input into this
memory?

third party data
store contents
can populated
by a remote
management
console or local
applications
registered by an
administrator to
have access to
the space.

How is this
memory write
protected?

Bluetooth flash 2 MBits No Yes Stores Bluetooth

configuration
and firmware.

802.11 WLAN
EEPROM

Webcam 64 KBits No Yes Store webcam

4 KBytes to 8
KBytes

No Yes Stores

configuration
and calibration
data.

configuration
and firmware.

Programmed at
the factory.
Tools for writing
data to this
memory are not
publicly
available but can
be obtained
from the silicon
vendor.

Programmed at
the factory.
Tools for writing
data to this
memory are not
made public.

Using a utility
from the device
manufacturer
that can be run
from Windows.

A utility is
required for
writing data to
this memory and
is made
available
through newer
versions of the
driver if the flash
requires an
upgrade.

A utility is
required for
writing data to
this memory and
is typically not
made available
to the public
unless a
firmware
upgrade is
necessary to
address a unique
issue.

A utility is
required for
writing data to
this memory and
is typically not
made available
to the public
unless a
firmware
upgrade is
necessary to
address a unique
issue.

Fingerprint
reader

512 KBytes flash Yes Yes Stores

fingerprint
templates.

By enrolling in
HP ProtectTools
Security
Manager.

Only a digitally
signed
application can
make the call to
write to the
flash.

Non-volatile memory usage 79

Questions and answers

1. How can the BIOS settings be restored (returned to default settings)?

a. Turn on or restart the computer and press F10 when prompted near the bottom of the display.

b. Select File, then select Restore defaults.

c. Follow the on-screen instructions.

d. Select File, save changes and exit, then press Enter.

2. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory

module? How would this data be written?

The DIMM SPD memory contains information about the memory module such as size, serial number,
data width, speed/timing, voltage and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third party tools do exist that can write to the EEPROM when the memory module is
not installed in a PC. There are various third party tools available to read SPD memory.

3. Does the “Firmware Hub for System BIOS” contain the BIOS program? Is this chip writable, and if so

how?

The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform the
write function.

4. In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that updates can

be written by the customer. Is this true for these BIOS chips?

Yes, they are flash memory chips.

5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards?”

This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data.

6. Does resetting the CMOS configuration memory return the PC back to factory defaults?

The process of resetting the CMOS will return certain system settings to factory default but will not
reset many of the system data and configuration defaults to their default settings. To return these
system data and configuration defaults to default settings, refer to question and answer 1 and follow
the instructions for returning the BIOS settings to factory defaults.

80 Chapter 8 Statement of Volatility

9 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

South Korea EK 4

Requirements for all countries 81

Country/region Accredited agency Applicable note number

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and

wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.

2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the

Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must
be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall

plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall

plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

82 Chapter 9 Power cord set requirements

10 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at

recycle.

http://www.hp.com/

83

Index

Symbols/Numerics

70-pin connector

removal 35
spare part number 14
spare part numbers 35

A

AC adapter, spare part numbers 12
ambient light sensor, identifying 3
antenna

removal 68, 70
spare part numbers 11, 68, 70

Antenna Kit, spare part numbers

11, 68, 70

audio jack board

removal 56

spare part number 11, 56
audio, product description 1
audio-out (headphone)/audio-in

(mirophone) combo jack,
identifying 5

autorotate switch actuator

installation 63

spare part number 11, 63

B

back plate

removal 29

spare part number 14

spare part numbers 29
back plate components 30
bar code scanner

removal 32

spare part number 14

spare part numbers 32
bar-code scanner

identifying 6
battery

removal 59

spare part numbers 11, 59
bezel

spare part number 14
Bluetooth label 6
bottom 6
bottom case, spare part number 12

Button Kit, spare part number 11
buttons

bar-code scanner 4
power 5

C

cables, service considerations 16
card reader cover

removal 31
spare part number 14
spare part numbers 31

Card Reader Cover Kit, spare part

number 13

components

back 4
bottom 6
front 3

top 5
connector, power 6
connectors, service considerations

16

Control Panel

changing view 7
control panel

methods of opening 7

D

Device Manager, Windows 8
diagnostics 73
display assembly

removal 40

spare part number 11, 40
Display Cable Kit, spare part

number 11, 45

display LVDS cable

removal 45

spare part number 11, 45
Display Panel Kit, spare part

number 11, 40
display panel, product description 1
docking connector bracket

removal 67
spare part number 11, 67

docking connector cable

removal 66

spare part numbers 11, 66
docking connector, identifying 6
docking station, spare part number

13
docking, product description 1
duck head power adapter

illustrated 12
spare part numbers 12

E

electrostatic discharge 16
equipment guidelines 19
Ethernet, product description 1

F

forward-facing webcam

removal 64
spare part number 64

G

graphics, product description 1
grounding guidelines 16
guidelines

equipment 19
grounding 16
packaging 18
transporting 18
workstation 18

H

handle/.headphone kit

spare part number 15

hardware

locating information 8

HDMI port

identifying 6

hinge kit

spare part number 15

HP ElitePad Service Tool, spare part

number 40
HP Mobile Broadband, disabled 38

84 Index

HP PC Hardware Diagnostics (UEFI)

73

downloading 73
using 73

I

I/O access cover

removal 28
spare part number 14
spare part numbers 28

I/O board

removal 36
spare part number 14
spare part numbers 36

integrated webcam light,

identifying 4

internal microphones, identifying 5

J

jacket

major components 14
removal 26

spare part numbers 26
jacket cable kit 15
jacket cable kit, spare part

numbers 15

Java Card

inserting 23

removing 23

K

keyboard, product description 1

L

labels

Bluetooth 6

Microsoft Certificate of

Authenticity 6
regulatory 6
serial number 6
service 6
wireless certification 6
WLAN 6

lights

smart card reader 4

lights, webcam 4

M

memory, product description 1
micro SIM, inserting 38

microphone

product description 1
removal 50

spare part number 50
microSD card, inserting 38
model name 1

N

NFC tapping area 3

O

operating system, product

description 2

optical drive, product description 1

P

packaging guidelines 18
pen holder

spare part number 14
plastic parts, service

considerations 16

pointing device, product

description 1

ports

HDMI 6
ports, product description 1
power button actuator

installation 53

spare part number 11, 53
power button board

removal 52

spare part numbers 11, 52
power button, identifying 5
power components 12
power connector, identifying 6
power cord

illustrated 12

set requirements 81

spare part numbers 12
power requirements, product

description 2

primary storage, product

description 1
processor, product description 1
product description

audio 1
display panel 1
docking 1
Ethernet 1
graphics 1
keyboard 1

memory 1
microphone 1
operating system 2
optical drive 1
pointing device 1
ports 1
power requirements 2
primary storage 1
processor 1
product name 1
security 2
sensors 1
video 1

wireless 1
product name 1
product name and number,

computer 6

Q

QR pin kit

spare part number 15
QR plug kit

spare part number 15

R

Rear cover

spare part number 14
rear-facing webcam

removal 51

spare part number 51
regulatory information

regulatory label 6

wireless certification labels 6
removal/replacement procedures

20, 38

S

scanner button boards

removal 33

spare part numbers 33
screw kit

spare part number 15
Screw Kit, spare part numbers 13
security cable slot, identifying 4
security, product description 2
sensors, product description 1
serial number 6
serial number, computer 6
service considerations

cables 16

Index 85

connectors 16

plastic parts 16
service labels, locating 6
service tool, spare part number 13
shoulder strap

spare part number 15
slot cover

removal 65

spare part number 11, 65
slot, security cable 4
smart card

inserting 23

removing 23
smart card reader 4
software

Windows Device Manager 8
speakers

removal 71

spare part number 12, 71
speakers, identifying 6
specifications 75
suction cup, spare part number 13,

42

system board

removal 60

spare part numbers 11, 60

T

tablet

major components 10

specifications 75
Tape Support Kit, spare part

number 13
tools required 16
TouchScreen cable

removal 45

spare part number 11, 45
transporting guidelines 18
traveling with the computer 6
TXE board

removal 57

spare part number 12, 57

U

UEFI 73
USB 3.0 port 6
USB ports, identifying 6

V

vibrator module

removal 58

spare part number 11, 58
video, product description 1
volume button actuator

installation 54

spare part number 11, 54
volume button board

removal 54

spare part number 11, 54

W

webcam 3

identifying 4

removal 51, 64

spare part numbers 11, 51, 64
webcam light, identifying 4
Webcam/Microphone Kit, spare part

number 11
Windows button, identifying 3
Windows Device Manager 8
wireless antenna

removal 68, 70

spare part numbers 11, 68, 70
wireless antennas, identifying 3
wireless certification label 6
wireless, product description 1
WLAN

antennas, identifying 3
WLAN antenna

removal 68

spare part numbers 68
WLAN device 6
WLAN label 6
WLAN module

removal 48

spare part number 11, 48
workstation guidelines 18
WWAN

antennas, identifying 3
WWAN module

removal 46

spare part numbers 46
WWAN/GPS auxiliary antenna

removal 70

spare part numbers 70

X

xxxx

spare part number 14

86 Index