Hewlett-Packard ElitePad 1000 G2 Service manual
HP ElitePad 1000 G2 Healthcare Tablet
Maintenance and Service Guide for Thin Client
systems
IMPORTANT! This document is intended for
HP Qualified service channel partners only.
© Copyright 2015 Hewlett-Packard
Development Company, L.P.
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Microsoft Corporation. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing
herein should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2015
Document Part Number: 818239-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a refund subject
to the refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 3
Front ....................................................................................................................................................................... 3
Back ........................................................................................................................................................................ 4
Top ......................................................................................................................................................................... 5
Bottom ................................................................................................................................................................... 6
Labels ..................................................................................................................................................................... 6
Changing your tablet's settings ............................................................................................................................. 7
Opening the Control Panel .................................................................................................................. 7
Changing the Control Panel view ........................................................................................................ 7
Changing your tablet's view ................................................................................................................ 7
Using the tablet's autorotate lock feature ....................................................................... 8
Adjusting your tablet's screen brightness ........................................................................ 8
Finding your hardware and software information ................................................................................................ 8
Locating hardware ............................................................................................................................... 8
Locating software ............................................................................................................................... 8
Updating the software installed on the tablet ................................................................................... 9
3 Illustrated parts catalog .............................................................................................................................. 10
Tablet major components ................................................................................................................................... 10
Power components .............................................................................................................................................. 12
Miscellaneous parts ............................................................................................................................................. 13
Jacket major components ................................................................................................................................... 14
Jacket cable kit .................................................................................................................................................... 15
4 Removal and replacement preliminary requirements ..................................................................................... 16
Tools required ...................................................................................................................................................... 16
Service considerations ........................................................................................................................................ 16
Plastic parts ....................................................................................................................................... 16
Cables and connectors ...................................................................................................................... 16
Grounding guidelines ........................................................................................................................................... 16
Electrostatic discharge damage ....................................................................................................... 16
Packaging and transporting guidelines ......................................................................... 18
Workstation guidelines ................................................................................ 18
v
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 20
Jacket component replacement procedures ...................................................................................................... 20
Attaching the hand strap .................................................................................................................. 21
Bottom I/O door—IP-54 rating ......................................................................................................... 22
Smart card ......................................................................................................................................... 23
Connecting a stylus ........................................................................................................................... 24
Jacket, removing from tablet ........................................................................................................... 26
I/O access cover ................................................................................................................................. 28
Back plate .......................................................................................................................................... 29
Back plate components ..................................................................................................................... 30
Card reader cover .............................................................................................................................. 31
Bar code scanner ............................................................................................................................... 32
Scanner button boards (2) ................................................................................................................ 33
70-pin connector ............................................................................................................................... 35
I/O board ............................................................................................................................................ 36
Tablet component replacement procedures ...................................................................................................... 38
Micro SIM or microSD card ................................................................................................................. 38
Display assembly .............................................................................................................................. 40
WWAN module ................................................................................................................................... 46
WLAN module .................................................................................................................................... 48
Microphones ...................................................................................................................................... 50
Rear-facing webcam ......................................................................................................................... 51
Power button board .......................................................................................................................... 52
Volume button board ........................................................................................................................ 54
Audio jack board ................................................................................................................................ 56
TXE board .......................................................................................................................................... 57
Vibrator module ................................................................................................................................ 58
Battery ............................................................................................................................................... 59
System board .................................................................................................................................... 60
Forward-facing webcam ................................................................................................................... 64
Slot cover ........................................................................................................................................... 65
Docking connector cable ................................................................................................................... 66
WLAN antenna ................................................................................................................................... 68
WWAN/GPS auxiliary antenna ........................................................................................................... 70
Speakers ............................................................................................................................................ 71
6 HP PC Hardware Diagnostics (UEFI) ............................................................................................................... 73
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 73
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 73
vi
7 Specifications ............................................................................................................................................. 75
Tablet specifications ........................................................................................................................................... 75
8 Statement of Volatility ................................................................................................................................ 76
Non-volatile memory usage ................................................................................................................................ 77
Questions and answers ....................................................................................................................................... 80
9 Power cord set requirements ........................................................................................................................ 81
Requirements for all countries ........................................................................................................................... 81
Requirements for specific countries and regions ............................................................................................... 81
10 Recycling .................................................................................................................................................. 83
Index ............................................................................................................................................................. 84
vii
viii
1 Product description
Category Description
Product Name HP ElitePad 1000 G2 Healthcare Tablet
Processor Intel® Atom z3795 1.60-GHz processor (core burst up to 2.39-GHz), 1.60-GHz front-side bus (FSB),
2.0-MB L2 cache, up to 778-MHz graphics burst frequency, soldered to system board
Graphics Intel HD Graphics
Panel 10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and MultiTouch capacitive
digitizer, chemically-strengthened glass with anti-smudge
Memory On-board 1067-MHz, LPDDR3, 4096-MB memory (soldered to system board); system supports a
4096-MB × 1 (4 pieces, 128 MB × 32 chips) configuration
Primary storage 64-GB embedded MultiMedia Card (eMMC), soldered to the system board
Optical drive No internal optical drive or USB-powered optical drive is supported
Audio and video 2 integrated stereo speakers, each 1.5 W
HD Audio
SRS Audio
Digital microphone
2 fixed, integrated webcams (1080p, 2.1-MP front-facing webcam; 8.0-MP rear-facing webcam
with LED flash)
Ethernet No direct Ethernet support
Wireless Integrated wireless local area network (WLAN) options by way of wireless module (select models
only)
Integrated WLAN antennas
Support for the Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter
Ports Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
HP ElitePad 900-proprietary docking connector
On-board digital dual array microphones
HDMI port
USB 3.0 port
Sensors Accelerometer + eCompass
Ambient light sensor
Gyroscope
Haptics
Docking HP ElitePad-G1 Docking Station with 4 standard 3.0 USB ports, VGA port, HDMI-out port, audio in/
out jacks, RJ-45 jack, and HP Smart AC adapter connector
Keyboard/pointing devices No integrated keyboard or TouchPad
Support for USB- or Bluetooth-connected external keyboard and mouse
1
Category Description
Power requirements Support for an HP ElitePad-proprietary 10-W AC adapter (3-wire, wall-mount and 2-wire, wall-
mount for use in Japan); connector on AC Adapter connects to the tablet through the docking
connector
Support for 2-cell, 30-Wh, 4.0-Ah, Li-ion battery
Security Support for trusted platform module (TPM; Infineon TPM is SLB9656VQ1.2FW4.32)
Operating system Preinstalled:
Microsoft® Windows® Embedded 8.1 Industry 64 Professional
2 Chapter 1 Product description
2 External component identification
Front
Component Description
(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(2) Front webcam Records video and captures still photographs.
To use the webcam, swipe from the right edge of the touch screen to
display the charms, tap the Search icon, and then tap the search box.
In the search box, type c, and then tap Camera.
(3) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(4) Ambient light sensor The ambient light sensor automatically adjusts the display
brightness based on the lighting conditions in your environment.
(5) Webcam status light (front) On: The webcam is on.
(6) Near Field Communications (NFC) tapping area
(select models only)
(7) Windows button Displays the Start screen.
*The antennas are not visible from the outside of the tablet. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, select the Hewlett-Packard app, and then select HP
Documentation.
Allows you to touch an NFC-compatible device to this area to
wirelessly connect and communicate with the tablet and transfer
data back and forth.
Front 3
Back
Component Description
(1) Hand strap connectors (4) Attach the hand strap on the right or left side.
(2) Smart card reader Supports optional smart cards.
(3) Smart card reader light On: A smart card is fully inserted.
(4) Bar-code scanner buttons (select models only) Press to use the bar-code scanner.
(5) Webcam light On: The webcam is in use.
(6) Webcam Records video and captures photographs. You can
video conference and chat online using streaming
video.
(7) Volume buttons (2) Control the volume.
(8)
Security cable slot Attaches an optional security cable to the tablet.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the tablet from
being mishandled or stolen.
4 Chapter 2 External component identification
Top
Component Description
(1)
(2) Stylus connector Attaches a stylus using a lanyard.
(3) Internal microphones (2) Record sound.
(4)
Audio-out (headphone)/Audio-in
(microphone) combo jack
Power button
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a display audio cable. Also connects
an optional headset microphone. This jack does not
support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices. To access
this guide, from the Start screen, select the Hewlett-
Packard app, and then select HP Documentation.
NOTE: When a device is connected to the jack, the tablet
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
●
When the tablet is off, press the button to turn on
the tablet.
●
When the tablet is on, press the button briefly to
initiate Sleep.
●
When the tablet is in the Sleep state, press the
button briefly to exit Sleep.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the tablet has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the tablet.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from
the list of applications.
Top 5
Bottom
NOTE: To access the bottom components, lift the I/O door using both thumbs. To close the I/O door, push it
in and then press down until it is firmly seated.
Component Description
(1) Speakers (2) Produce sound.
(2) Shoulder strap connector Connects an optional shoulder strap.
Labels
(3)
(4)
(5)
(6) Bar-code scanner (select models only) Scans bar codes.
HDMI port Connects an optional video or audio device, such as a high-
definition display, any compatible digital or audio
component, or a high-speed HDMI device.
Power connector/Docking connector Connects an AC adapter or an optional docking device.
USB 3.0 port Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
The labels affixed to the tablet provide information you may need when you troubleshoot system problems
or travel internationally with the tablet.
IMPORTANT: Check the following location for the labels described in this section: on the back of the tablet.
●
Service label—Provides important information to identify your tablet. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
●
Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a
Digital Product Key is electronically installed.
NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating
systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery
methods.
●
Regulatory label(s)—Provide(s) regulatory information about the tablet.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
6 Chapter 2 External component identification
●
Laser label(s) (select models only)—Provide information about using the bar-code scanner laser
properly.
Changing your tablet's settings
Opening the Control Panel
You can open the Control Panel using any of the following methods:
▲
Right-click the Windows icon on the taskbar and select Control Panel from the menu.
TIP: A right-click can also be performed by touching and holding the desired location on the touch
screen.
▲
Open the Charms bar and select Settings > Control Panel.
▲
On the Start screen, type Control Panel, and then click Control Panel when it appears in the search
results.
Changing the Control Panel view
The default Control Panel view is by Large icons. You may prefer to change the view to Category mode.
To change the Control Panel view:
1. Click the Start button, and then select Control Panel.
2. In the View by menu, select Category.
3. To return to viewing by large icons, in the View by menu, select Large icons.
Changing your tablet's view
Your tablet's orientation, or view, changes automatically from landscape to portrait view, or from portrait to
landscape view.
Changing your tablet's settings 7
1. To change the view of your tablet from landscape view to portrait view:
Hold the tablet vertically, and then turn it 90 degrees to the right (in a clockwise direction).
2. To change the view of your tablet from portrait view to landscape view:
Hold the tablet vertically, and then turn it 90 degrees to the left (in a counter-clockwise direction).
Using the tablet's autorotate lock feature
To turn on your tablet's autorotate lock feature:
1. Swipe from the right edge of the touch screen to display the charms, and then tap Settings.
2. Tap the screen icon to lock your current tablet screen in place and to prevent rotation. The icon displays
a lock symbol when the autorotate lock is active.
To turn off your tablet's autorotate lock feature:
1. Swipe from the right edge of the touch screen to display the charms, and then tap Settings.
2. Tap the Screen icon at the bottom right, and then tap the autorotate lock icon again.
Adjusting your tablet's screen brightness
To adjust the screen brightness:
1. Swipe from the right edge of the touch screen to display the charms, and then tap Settings.
2. Tap the Screen icon at the bottom right. A vertical slider displays that controls the screen brightness.
NOTE: On the Windows desktop, you can also tap the Power Meter icon in the notification area at the far
right of the taskbar, tap Adjust screen brightness, and then move the slider next to Screen brightness at the
bottom of the screen.
Finding your hardware and software information
Locating hardware
You can use Windows Device Manager to find out what hardware is installed on your tablet. To use Device
Manager, you must be logged in as an Administrator.
To open Device Manager:
1. Open the Control Panel, and then tap Device Manager.
2. To access Device Manager for the first time, select Update device drivers to open the Device Manager
window.
To access Device Manager in subsequent searches, select Device Manager.
A list displays all the devices installed on your tablet.
Locating software
▲
To find out what software is installed on your tablet, on the Start screen, swipe up from the center of
the touch screen to display the Apps screen.
8 Chapter 2 External component identification
Updating the software installed on the tablet
Most software, including the operating system, is updated frequently by the manufacturer or provider.
Important updates to the software included with the tablet may have been released since the tablet left the
factory.
Some updates may affect the way the tablet responds to optional software or external devices. Many
updates provide security enhancements.
Update the operating system and other software installed on the tablet as soon as the tablet is connected to
the Internet. Access the updates on the HP website at
http://www.hp.com.
Finding your hardware and software information 9
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
Tablet major components
http://partsurfer.hp.com, select your country or region, and then
10 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly (10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and
MultiTouch capacitive digitizer, chemically-strengthened glass with anti-smudge; includes
display panel, display LVDS cable, TouchScreen cable, and display panel support rubber)
Display Cable Kit, includes: 747625-001
(2a) TouchScreen cable
(2b) Display LVDS cable
Button Kit, includes: 747634-001
(3a) Power button actuator
(3b) Volume button actuator
(3c) Autorotate switch actuator
(3d) Slot cover hardware (slot cover, retention bracket, spring bracket)
(3e) Docking connector bracket
Webcam/Microphone Kit, includes: 762828-001
(4a) Left microphone
(4b) Right microphone
(5a) Rear-facing webcam
(5b) Front-facing webcam
747658-001
(6) Power button board (includes cable)
For use only on models equipped with the Windows Embedded 8.1 Industry 64 Professional
operating system
For use only on models without an operating system 753976-001
(7) Volume button board (includes bracket and cable) 759031-001
(8) WWAN module (HP lt4226 LTE/HSPA+ Gobi 4G Module) 736675-005
(9) 2-cell, 30-Wh, 4.0-Ah, Li-ion battery (includes battery cable) 728558-005
(10) System board equipped with an Intel Atom z3795 quad core 1.60-GHz processor (burst up
to 2.39-GHz; 2.0-MB L2 cache), 4096-MB of system memory, and 64-GB of eMMC primary
storage (includes processor, memory, and eMMC)
(11) Audio jack board (includes audio jack and cable) 747627-001
Antenna Kit for use in Japan, includes: 767885-001
(12) WWAN/GPS auxiliary antenna cable and transceiver
(13) WLAN main and auxiliary antenna cables and transceivers
Antenna Kit for use in European countries and regions, North America, and Latin America 799297-001
(13) WLAN main and auxiliary antenna cables and transceivers
(14) Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 723677-005
(15) Vibrator module (includes cable, double-sided adhesive, plastic cover) 747630-001
809878-901
753740-001
(16) Docking connector cable (includes cable and double-sided adhesive) 747631-001
Tablet major components 11
Item Component Spare part number
(17) Speakers (include left and right speakers and cables) 747629-001
(18) TXE board 753977-001
(19) Bottom case (includes the power button actuator and the slot cover and brackets) 747628-001
Power components
Item Component Spare part number
(1) AC adapter
10W, RC, V, 3-wire, wall mount 686120-001
10W, Non-PFC, non-Smart adapter, 2-wire, wall-mount (for use in Japan) 746156-001
40-W Smart AC adapter (RC, V, 3-wire) 693717-001
(2) Duck head power adapter:
For use in Australia 755184-011
For use in Denmark 755184-081
For use in Europe 755184-021
For use in India 755184-D61
For use in Israel 755184-BB1
For use in Italy 755184-061
For use in Japan 720949-291
For use in the People's Republic of China 755184-371
For use in South Africa 755184-AR1
For use in Switzerland 755184-BG1
For use in the United Kingdom and Singapore 755184-031
For use in the United States 755184-001
(3) Power cord:
For use in Australia 490371-011
For use in the People’s Republic of China 490371-AA1
For use in Europe, the Middle East, and Africa 490371-011
12 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in India 490371-D61
For use in Israel 490371-BB1
For use in Italy 490371-061
For use in Japan 490371-291
For use in South Africa 490371-AR1
For use in South Korea 490371-AD1
For use in Taiwan 490371-AB1
For use in Switzerland 490371-111
For use in the United Kingdom 490371-031
For use in the United States 490371-001
Miscellaneous parts
Component Spare part number
HP ElitePad Service Tool (includes suction cup) 714222-001
HP ElitePad suction cup 714223-001
Screw Kit 753735-001
Card Reader Cover Kit (not illustrated) 747632-001
Docking station 708621-001
Tape Support Kit 762827-001
Miscellaneous parts 13
Jacket major components
Item Component Spare part number
(1) Bezel Kit 791204-001
(2) Back plate (includes card reader and LED board 791201-001
(3) Scanner button board 791208-001
(4) 70-pin connector 791199-001
(5) I/O board
Includes 70-pin connector 791209-001
Does not include 70-pin connector 791210-001
(6) Bar code scanner 791207-001
(7) Rear cover
Does not include card reader cover 791205-001
Includes card reader cover 799306-001
Does not include bar code reader cover 799307-001
Includes bar code reader cover 799308-001
(8) I/O access cover 791200-001
(9) Pen holder 791214-001
(10) Card reader cover 791203-001
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(11) QR plug kit 791215-001
(12) QR pin kit 791212-001
(13) Handle/headphone kit 791213-001
Shoulder strap (not illustrated) 809063-001
Hinge kit (not illustrated) 791206-001
Screw kit (not illustrated) 791211-001
Jacket cable kit
Item Component Spare part number
Jacket cable kit 791202-001
(1) LED cable
(2) Button board cable (right)
(3) Button board cable (left)
(4) Scanner cable
Jacket cable kit 15
4 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Magnetic screw driver
●
Phillips P0 screw driver
●
Plastic case utility tool
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the tablet.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
16 Chapter 4 Removal and replacement preliminary requirements
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the tablet when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 17
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive field service tools, such as cutters, screw drivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
18 Chapter 4 Removal and replacement preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the
skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 19
5 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to
follow the on-screen instructions.
Jacket component replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 35 screws that must be removed, replaced, and/or loosened when servicing the jacket.
Make special note of each screw size and location during removal and replacement.
http://partsurfer.hp.com, select your country or region, and then
20 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Attaching the hand strap
Attach one of the two provided hand straps to either the left or the right side of the tablet. Retain the second
hand strap and use it to replace the first hand strap when it needs to be cleaned.
To attach the hand strap:
1. Position the hand strap over either the right or left hand strap connectors on the back of the tablet.
2. Position the quick-release fasteners over the holes in the hand strap, and then connect the quick-
release fasteners to secure the hand strap.
To remove the hand strap:
1. Press the center of the quick-release fastener and then lift it to remove it from the tablet. Repeat for
the second quick-release fastener.
2. Remove the hand strap from the tablet.
Jacket component replacement procedures 21
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