Hewlett Packard CZ245A User Manual

LASERJET ENTERPRISE M806

User Guide

M806x+M806dn

HP LaserJet Enterprise M806

User Guide

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: CZ244-90904

Edition 1, 10/2013

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UNIX Group.

Table of contents

1 Product introduction ..................................................................................................................................... 1

Product comparison .............................................................................................................................................. 2

Product views ........................................................................................................................................................ 4

Product front view ............................................................................................................................... 4

Product back view ............................................................................................................................... 5

Interface ports ..................................................................................................................................... 6

Control-panel view .............................................................................................................................. 7

Finishing accessory views ...................................................................................................................................... 9

Stapler/stacker .................................................................................................................................... 9

Stapler/stacker with hole punch ....................................................................................................... 10

Booklet maker ................................................................................................................................... 11

Product hardware setup and software installation ............................................................................................ 12

2 Paper trays ................................................................................................................................................. 13

Configure trays for paper type and size .............................................................................................................. 14

Configure a tray when loading paper ............................................................................................... 14

Configure a tray to match print job settings .................................................................................... 14

Configure a tray by using the control panel ..................................................................................... 14

Load Tray 1 .......................................................................................................................................................... 15

Load Tray 2 and Tray 3 ........................................................................................................................................ 19

Load Tray 4 and Tray 5 ........................................................................................................................................ 23

Configure the default staple location ................................................................................................................. 25

Configure the default hole punch location ......................................................................................................... 25

3 Parts, supplies, and accessories ................................................................................................................... 27

Order parts, accessories, and supplies ............................................................................................................... 28

Ordering ............................................................................................................................................. 28

Parts and supplies ............................................................................................................................. 28

Accessories ........................................................................................................................................ 30

Replace the toner cartridge ................................................................................................................................. 31

ENWW iii

4 Print ........................................................................................................................................................... 35

Print tasks (Windows) .......................................................................................................................................... 36

How to print (Windows) ..................................................................................................................... 36

Automatically print on both sides (Windows) .................................................................................. 37

Manually print on both sides (Windows) .......................................................................................... 39

Print multiple pages per sheet (Windows) ....................................................................................... 41

Select the paper type (Windows) ...................................................................................................... 43

Print tasks (Mac OS X) .......................................................................................................................................... 46

How to print (Mac OS X) ..................................................................................................................... 46

Automatically print on both sides (Mac OS X) .................................................................................. 46

Manually print on both sides (Mac OS X) .......................................................................................... 46

Print multiple pages per sheet (Mac OS X) ....................................................................................... 46

Select the paper type (Mac OS X) ...................................................................................................... 47

Store print jobs on the product ........................................................................................................................... 48

Create a stored job (Windows) .......................................................................................................... 48

Create a stored job (Mac OS X) .......................................................................................................... 50

Print a stored job ............................................................................................................................... 51

Delete a stored job ............................................................................................................................ 51

Mobile printing ..................................................................................................................................................... 52

HP ePrint ............................................................................................................................................ 52

HP ePrint software ............................................................................................................................ 52

AirPrint ............................................................................................................................................... 53

Print from the USB port ....................................................................................................................................... 54

Enable the USB port for printing ....................................................................................................... 54

Print USB documents ........................................................................................................................ 54

5 Manage the product ..................................................................................................................................... 55

HP Embedded Web Server ................................................................................................................................... 56

How to access the HP Embedded Web Server (EWS) ........................................................................ 56

HP Utility for Mac OS X ......................................................................................................................................... 57

Open HP Utility .................................................................................................................................. 57

HP Utility features ............................................................................................................................. 57

Use HP Web Jetadmin software .......................................................................................................................... 59

Economy settings ................................................................................................................................................ 60

Print with EconoMode ....................................................................................................................... 60

Set Sleep mode ................................................................................................................................. 60

Set the Sleep Schedule ...................................................................................................................... 61

Product security features .................................................................................................................................... 62

Security statements .......................................................................................................................... 62

IP Security .......................................................................................................................................... 62

Sign in to the product ........................................................................................................................ 62

iv ENWW

Assign a system password ................................................................................................................ 62

Encryption support: HP High Performance Secure Hard Disks ........................................................ 63

Software and firmware updates ......................................................................................................................... 64

6 Solve problems ........................................................................................................................................... 65

Restore factory-set defaults ............................................................................................................................... 66

Control panel help system .................................................................................................................................. 67

A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ...................... 68

Change the “Very Low” settings ....................................................................................................... 68

For products with fax capability ..................................................................................... 68

Order supplies ................................................................................................................................... 69

Product does not pick up paper or misfeeds ...................................................................................................... 70

The product does not pick up paper ................................................................................................. 70

The product picks up multiple sheets of paper ................................................................................ 70

The document feeder jams, skews, or picks up multiple sheets of paper ...................................... 70

Clear jams ............................................................................................................................................................ 72

Auto-navigation for clearing jams .................................................................................................... 72

Experiencing frequent or recurring paper jams? .............................................................................. 72

Clear jams in the front door .............................................................................................................. 73

Clear jams in Tray 1 ........................................................................................................................... 76

Clear jams in the right door ............................................................................................................... 79

Clear jams in Tray 2 and Tray 3 ......................................................................................................... 82

Clear jams in Tray 4 and Tray 5 ......................................................................................................... 83

Clear jams in the duplexer ................................................................................................................ 87

Clear jams in the left door (fuser area) ............................................................................................. 92

Clear jams in the output bin area ...................................................................................................... 95

Clear jams in the stapler/stacker accessory ..................................................................................... 97

Clear jams in the stapler/stacker ................................................................................... 97

Clear connection jams ..................................................................................................... 98

Clear Staple 1 jams ......................................................................................................... 99

Clear jams in the stapler/stacker with hole punch accessory ....................................................... 103

Clear top left door jams in the stapler/stacker with hole punch accessory ................ 103

Clear a connection jam in the stapler/stacker with hole punch accessory ................. 106

Clear Staple 1 jams ....................................................................................................... 110

Clear jams in the booklet maker accessory .................................................................................... 114

Clear jams in the front left door of the booklet maker ................................................ 114

Clear connection jams .................................................................................................. 117

Clear Staple 1 jams ....................................................................................................... 118

Clear staple jams in the booklet maker ....................................................................... 120

Improve print quality ......................................................................................................................................... 125

Print from a different software program ....................................................................................... 125

ENWW v

Check the paper-type setting for the print job ............................................................................... 125

Check the paper type setting (Windows) ..................................................................... 125

Check the paper type setting (Mac OS X) ..................................................................... 126

Check toner-cartridge status .......................................................................................................... 126

Print a cleaning page ...................................................................................................................... 127

Visually inspect the toner-cartridge ............................................................................................... 127

Check paper and the printing environment .................................................................................... 127

Use paper that meets HP specifications ...................................................................... 127

Check the environment ................................................................................................. 128

Check the EconoMode settings ....................................................................................................... 128

Try a different print driver .............................................................................................................. 129

Set the individual tray alignment ................................................................................................... 129

Solve wired network problems ......................................................................................................................... 131

Poor physical connection ................................................................................................................ 131

The computer is using the incorrect IP address for the product ................................................... 131

The computer is unable to communicate with the product ........................................................... 131

The product is using incorrect link and duplex settings for the network ...................................... 132

New software programs might be causing compatibility problems ............................................. 132

The computer or workstation might be set up incorrectly ............................................................ 132

The product is disabled, or other network settings are incorrect ................................................. 132

Index ........................................................................................................................................................... 133

vi ENWW

1 Product introduction

●

Product comparison

●

Product views

●

Finishing accessory views

●

Product hardware setup and software installation

For more information:

In the US, go to

Outside the US, go to Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/support/ljM806.

www.hp.com/support. Select your country/region. Click Product Support &

ENWW 1

Product comparison

M806dn

CZ244A

Paper handling Tray 1 (100-sheet capacity)

Tray 2 and Tray 3 (500-sheet capacity each)

Tray 4 and Tray 5 (combined 3,500-sheet capacity)

Automatic duplex printing

500-sheet output bin

Connectivity 10/100/1000 Ethernet LAN connection with IPv4

Easy-access USB port for printing without a

Wireless direct accessory for “touch” printing from

Storage HP High-Performance Secure Hard Disk

Control-panel display and input Touchscreen control panel

Print Prints 55 pages per minute (ppm) on A4 and Letter-

Easy-access USB printing (no computer required)

and IPv6

computer and upgrading the firmware

mobile devices (optional on some printers)

size paper

M806x+

CZ245A

Wireless direct accessory for “touch” printing from

Mobile printing using the following:

Supported operating systems

Windows Vista, 32-bit and 64-bit

mobile devices (optional on some printers)

●

HP ePrint

●

HP ePrint software

●

HP ePrint Enterprise

●

HP ePrint Home & Biz

●

HP Printer Control

●

Google Cloud Print

●

AirPrint

Windows XP SP2 or later, 32-bit and 64-bit

NOTE: The software installer does not support the

64-bit version, but the print driver supports it.

NOTE: Microsoft retired mainstream support for

Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system.

NOTE: Windows Vista Starter is not supported by

the software installer or the print driver.

2 Chapter 1 Product introduction ENWW

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M806x+

Windows 7, 32-bit and 64-bit

Windows 8, 32-bit and 64-bit

NOTE: UPD PCL 5 is not supported for Windows 8.

Windows 2003 Server SP1 or later, 32-bit and 64-bit

NOTE: The software installer does not support the

64-bit version, but the print driver supports it.

NOTE: Microsoft retired mainstream support for

Windows Server 2003 in July 2010. HP will continue to provide best-effort support for the discontinued Server 2003 operating system.

Windows Server 2008, 32-bit and 64-bit

Windows Server 2008 R2, 64-bit

Windows Server 2012, 64-bit

NOTE: UPD PCL 5 is not supported for Windows

Server 2012.

Mac OS X 10.6, 10.7 Lion, and 10.8 Mountain Lion

The HP ePrint Software supports the following operating systems: Windows® XP SP2 or greater (32-bit) up to ePrint Software version 3; Windows Vista® (32-bit and 64-bit); Windows 7 (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); and Mac OS X versions

10.6, 10.7 Lion, and 10.8 Mountain Lion.

The list of supported operating systems applies to the Windows PCL 6, UPD PCL 6, UPD PCL 5, UPD PS, and Mac print drivers and to the in-box software installation CD. For a current list of supported operating systems, go to all-inclusive help for your product. If you are located outside the US, go to Product Support & Troubleshooting, enter the product name, and then select Search.

The HP Software Installer CD for Windows and Mac installs the HP PCL 6 discrete driver and .NET 3.5 SP1 for Windows operating

www.hp.com/support, select a country/region, click

systems, the .NET 4.0 for Windows 8 and Windows Server 2012, and the Mac driver and Mac Utility for the Mac operating systems. Other optional software is also included on the installation CD.

CZ244A

CZ245A

www.hp.com/support/ljM806 for HP's

ENWW Product comparison 3

Product views

●

Product front view

●

Product back view

●

Interface ports

●

Control-panel view

Product front view

2 3 4

11 10

1 Hardware integration pocket (for connecting accessory and third-party devices)

2 Control panel with color touchscreen display (tilts up for easier viewing)

3 Top output bin

4 Easy-access USB port (for printing without a computer)

NOTE: An administrator must enable this port before use. See

5Tray 1

6 Right-side door (access for clearing jams)

7 Lower-right door (access for clearing jams)

8Tray 4

9Tray 5

10 Tray 3

11 Tray 2

12 On/off button

13 Front door (access to the toner cartridge)

14 Straight-through output bin

4 Chapter 1 Product introduction ENWW

Print from the USB port on page 54.

Product back view

1 Left door (access to the fuser and the duplexer)

2 Power connection

3 Connection for an optional finishing accessory

4 Model and serial number label

5 Formatter (contains the interface ports)

ENWW Product views 5

Interface ports

1 USB port for connecting external USB devices (this port might be covered)

2 Hi-Speed USB 2.0 printing port

3 Local area network (LAN) Ethernet (RJ-45) network port

1 2

NOTE: For Easy-access USB printing, use the USB port near the control panel.

4 Foreign interface harness (for connecting third-party devices)

6 Chapter 1 Product introduction ENWW

Control-panel view

The Home screen provides access to the product features and indicates the current status of the product.

You can return to the Home screen at any time by touching the Home button on the left side of the product control panel. You can also touch the Home button in the upper-left corner of most screens.

NOTE: HP regularly updates features that are available in the product firmware. To take advantage of the

most current features, update the product firmware. To download the most recent firmware update file, go to

www.hp.com/support/ljM806 for HP's all-inclusive help for your product. If you are located outside the US,

go to

www.hp.com/support, select a country/region, click Product Support & Troubleshooting, enter the

product name, and then select Search.

NOTE: The features that appear on the Home screen can vary, depending on the product configuration.

12 11

1 2 3 4 5 6 7 8

1 HP logo or Home button

2 Stop button Touch the Stop button to pause the current job. The Job Status screen opens, and then you can

3 Sign In or Sign Out

button

4 Product status The status line provides information about the overall product status.

5 Language Selection

button

6 Sleep button Touch the Sleep button to put the product into Sleep mode.

7 Network button Touch the Network button to find information about the network connection.

8 Help button Touch the Help button to open the embedded help system.

9 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.

On any screen other than the Home screen, the HP logo changes to a Home

Home

cancel or continue the job.

Touch the Sign In button to access secured features.

Touch the Sign Out button to sign out of the product if you have signed in for access to secured features. After you sign out, the product restores all options to the default settings.

Touch the Language Selection button to select the language for the control-panel display.

button to return to the Home screen.

button. Touch the

ENWW Product views 7

10 Features Depending on the product configuration, the features that appear in this area can include any of the

11 Home button and light Touch to return to the product Home screen at any time.

12 Refresh button Touch the Refresh button to clear changes and restore the default settings.

following items:

●

Quick Sets

●

Retrieve from USB

●

Retrieve from Device Memory

●

Job Status

●

Supplies

●

Trays

●

Administration

●

Device Maintenance

8 Chapter 1 Product introduction ENWW

Finishing accessory views

●

Stapler/stacker

●

Stapler/stacker with hole punch

●

Booklet maker

Stapler/stacker

2 3 4 5

1 Stapler/stacker output bins

2 Stapler/stacker output slot

3 Front door

4Top cover

5 Upper release latch

6Stapler 1

7 Lower release latch

ENWW Finishing accessory views 9

Stapler/stacker with hole punch

2 3 4 5

1 Stapler/stacker output bins

2 Stapler/stacker output slot

3 Front door

4Top cover

5 Upper release latch

6 Hole punch

7 Chad collector

8Stapler 1

9 Lower release latch

10 Chapter 1 Product introduction ENWW

Booklet maker

4 5 6 7

1 Booklet output bin

2 Booklet output slot

3 Stapler/stacker output bins

4 Stapler/stacker output slot

5 Front door

6Top cover

7 Upper release latch

8Stapler 1

9 Upper paper delivery guide

10 Lower paper delivery guide

11 Saddle-stitch carriage, access to stapler 2 and stapler 3

12 Paper-advancement knobs for clearing jams

13 Lower release latch

ENWW Finishing accessory views 11

Product hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web.

In the US, go to

Outside the US, follow these steps:

1. Go to

2. Select your country/region.

3. Click Product Support & Troubleshooting.

4. Enter the product name, and then select Search.

Select your product to find the following support:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/support/ljM806 for HP's all-inclusive help for your product.

www.hp.com/support.

12 Chapter 1 Product introduction ENWW

2 Paper trays

●

Configure trays for paper type and size

●

Load Tray 1

●

Load Tray 2 and Tray 3

●

Load Tray 4 and Tray 5

●

Configure the default staple location

●

Configure the default hole punch location

For more information:

In the US, go to

Outside the US, go to Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software updates

●

Join support forums

●

Find warranty and regulatory information

www.hp.com/support/ljM806.

www.hp.com/support. Select your country/region. Click Product Support &

ENWW 13

Configure trays for paper type and size

The product automatically prompts you to configure a tray for type and size in the following situations:

●

When you load paper into the tray

●

When you specify a particular tray or paper type for a print job through the print driver or a software program and the tray is not configured to match the print-job’s settings

NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is configured for the Any Size

paper size and the Any Type paper type settings. In this situation, if the print job does not specify a tray, the product prints from Tray 1, even if the paper type and size settings in the print job do not match the paper loaded in Tray 1.

Configure a tray when loading paper

1. Load paper in the tray.

2. The tray configuration message displays on the product control panel.

3. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a

different paper size or type.

4. Select the correct type and size, and then touch the OK button.

Configure a tray to match print job settings

1. In the software program, specify the source tray, the paper size, and the paper type.

2. Send the job to the product.

If the tray needs to be configured, a tray configuration message displays on the product control panel.

3. Load the tray with the specified type and size of paper, and then close the tray.

4. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a

different paper size or type.

5. Select the correct type and size, and then touch the OK button.

Configure a tray by using the control panel

You can also configure the trays for type and size without a prompt from the product.

1. From the Home screen on the product control panel, scroll to and touch the Trays button.

2. Touch the line for the tray that you want to configure, and then touch the Modify button.

3. Select the paper type and size from the lists of options.

4. Touch the OK button to save your selection.

14 Chapter 2 Paper trays ENWW

Load Tray 1

CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

1. Open Tray 1.

2. Pull out the tray extension to support the paper.

3. Load paper in the tray. See Table 2-1 Tray 1

paper orientation on page 16.

TIP: To achieve the highest print-quality, HP

recommends that you load the paper long-edge first.

ENWW Load Tray 1 15

4. Make sure that the paper fits under the fill line on

the paper guides.

5. Adjust the side guides so that they lightly touch

the paper stack, but do not bend it.

Table 2-1 Tray 1 paper orientation

Paper type Image orientation Duplex mode How to load paper

Preprinted, letterhead, or labels

Portrait 1-sided printing Face-up

Top edge toward the back of the product

16 Chapter 2 Paper trays ENWW

Table 2-1 Tray 1 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper

Automatic 2-sided printing Face-up

Top edge toward the back of the product

Prepunched Portrait 1-sided printing Face-down

Holes towards the right of the tray

Preprinted or letterhead Landscape 1-sided printing Face-up

Top edge toward the back of the product

ENWW Load Tray 1 17

Table 2-1 Tray 1 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper

Automatic 2-sided printing Face-up

Top edge toward the back of the product

Envelopes Short edge of the envelope

feeding into the product

1-sided printing Face-up

Top edge toward the back of the product

18 Chapter 2 Paper trays ENWW

Load Tray 2 and Tray 3

NOTE: The procedure to load paper for Tray 3 is the same as for Tray 2. Only Tray 2 is shown here.

1. Open the tray.

NOTE: Do not open this tray while it is in use.

2. Adjust the paper-length and paper-width guides

by squeezing the adjustment latches and sliding the guides to the size of the paper being used.

3. Load paper into the tray. Check the paper to

verify the guides lightly touch the stack, but do not bend it.

NOTE: To prevent jams, do not overfill the tray.

Be sure that the top of the stack is below the tray full indicator.

NOTE: If the tray is not adjusted correctly, an

error message might appear during printing or the paper might jam.

ENWW Load Tray 2 and Tray 3 19

4. Close the tray.

5. The control panel shows the tray’s paper type

and size. If the configuration is not correct, follow the instructions on the control panel to change the type or size.

6. For custom-size paper, you need to specify the X

and Y dimensions for the paper when the prompt displays on the product control panel.

Table 2-2 Tray 2 and Tray 3 paper orientation

Paper type Image orientation Duplex mode How to load paper

Preprinted or letterhead Portrait 1-sided printing Face-down

Top edge at the back of the tray

20 Chapter 2 Paper trays ENWW

Table 2-2 Tray 2 and Tray 3 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper

Automatic 2-sided printing Face-up

Top edge at the back of the tray

Landscape 1-sided printing Face-down

Bottom edge toward the right side of the tray

Automatic 2-sided printing Face-up

Bottom edge toward the right side of the tray

ENWW Load Tray 2 and Tray 3 21

Table 2-2 Tray 2 and Tray 3 paper orientation (continued)

Paper type Image orientation Duplex mode How to load paper

Prepunched Portrait 1-sided printing Holes toward the right side of the tray

Automatic 2–sided printing Holes toward the left side of the tray

22 Chapter 2 Paper trays ENWW

+ 116 hidden pages