Hewlett-Packard Animated User Manual

HP LaserJet 1160 and 1320 Series Printers - How to
Clear a Paper Jam

In this document:

Print cartridge area

Input trays

Output bin

Straight-through output path

Automatic two-sided printing (duplexing) path

Occasionally, media becomes jammed during a print job. You are notified of a media jam by an
error in the software and the printer control panel lights.

The following are some of the causes of media jams:

• The input trays are loaded improperly or too full. See "Loading media into the input trays"
in the electronic User's Guide located on the CD-ROM that shipped with the printer for
more information.

When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from
feeding through the printer at one time, reducing media jams.

• The media does not meet HP specifications. See "Printer media specifications" in the
electronic User's Guide located on the CD-ROM that shipped with the printer for more
information.

• The printer might need to be cleaned to remove paper dust and other particles from the
paper path. See "Cleaning the printer" in the electronic User's Guide located on the CD­ROM that shipped with the printer for instructions.

There might be loose toner in the printer after a media jam. This toner clears up after a few
sheets print.

CAUTION: Media jams might result in loose toner on the page. If you get any toner on
your clothes, wash them in cold water. Hot water will permanently set the toner into the

fabric.

Print cartridge area

To clear a jam in the print cartridge area, perform the following steps:

CAUTION: Do not use sharp objects, such as tweezers or needlenose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.

1. Open the print cartridge door, and remove the print cartridge.

Figure 1: Print cartridge door

removing print cartridge

To prevent damage to the print cartridge, minimize its exposure to direct light.

2. Open the straight-through output door.

Figure 2: Straight-through output door

opening the straight-through output door

3. Rotate the green pressure release levers downward.

Figure 3: Green pressure release levers

rotating the pressure

release levers

4. With both hands, grasp the side of the media that is most visible (this includes the
middle), and carefully pull it free from the printer.

Figure 4: Remove jammed media

removing jammed media

5. Replace the print cartridge, and close the print cartridge door.

Figure 5: Print cartridge

reinstalling the print cartridge

Input trays

To clear a jam in the input trays, perform the following steps:

CAUTION: Do not use sharp objects, such as tweezers or needlenose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.

1. Open the straight-through output door.

Figure 6: Straight-through output door

opening the straight-through output door

2. Rotate the green pressure release levers downward.

Figure 7: Green pressure release levers

rotating the pressure

release levers

3. Open the single-sheet priority input slot (Tray 1) door.

Figure 8: Single-sheet priority input slot (tray 1)

opening single-sheet priority input slot