3-8. Recommended Spare Parts for Distributors ..................................................... 3-2
106 FM06-021 i
Revised 5-28-10
Page 4
Page 5
Models HHC-90X/HC-15
SECTION 1. TROUBLESHOOTING
1-1. INTRODUCTION
This section provides troubleshooting information in the form of
an easy to read list.
If a problem occurs during the fi rst operation of a new cabinet,
recheck the Installation Section of the Operator’s Manual.
Before troubleshooting, always recheck the Operation Section of
the Operator’s Manual.
1-2. SAFETY Where information is of particular importance or is safety related,
the words NOTICE, CAUTION, or WARNING are used. Their
usage is described below.
SAFETY ALERT SYMBOL is used with DANGER,
WARNING, or CAUTION which indicates a personal
injury type hazard.
NOTICE is used to highlight especially important
information.
CAUTION used without the safety alert symbol indicates
a potentially hazardous situation which, if not avoided,
may result in property damage.
CAUTION used with the safety alert symbol indicates a
potentially hazardous situation which, if not avoided,
may result in minor or moderate injury.
The word WARNING is used to alert you to a
procedure, that if not performed properly, might
cause personal injury.
1-3. TROUBLESHOOTING To isolate a malfunction proceed as follows:
1. Clearly defi ne the problem or symptom and when it occurs.
2. Locate the problem in the troubleshooting table.
3. Review all possible causes, then one at a time work
through the list of corrections until the problem is solved.
If maintenance procedures are not followed correctly,
injuries and/or property damage could result.
203 1-1
Page 6
Models HHC-90X/HC-15
1-3. TROUBLESHOOTING (Continued)
PROBLEM CAUSE CORRECTION
OPERATION
A. Product not • Doors are left open • Keep doors closed except to
holding load and unload product
temperature
• Thermostat set too low • Increase thermostat setting by moving
the knob to a higher number setting
• Gasket torn or worn • Replace gasket per Door Gasket
Replacement Section
• Heater not working • Check heater; replace per Heater Section
• Blower not working • Check blower; replace per Blower Section
• Product held too long • Hold product only for recommended
time
• Low or improper voltage • Using meter, compare receptacle
voltage to data plate voltage
B. Cabinet • Too much humidity inside the cabinet • Empty water from the water pan
steaming - product • Holding product too long • Hold product for recommended time
becoming soggy • Vent not set properly (units • Adjust vent per Operator’s Manual
with vent adjustment only)
C. Product dry • No water in pan • Remove pan and put in approximately
1” of hot water
HEATING SYSTEM
A. Unit will • Faulty thermostat • Check thermostat per Thermostat
not heat Section
• Faulty high limit • Check high limit per High Limit
Section
• Faulty heater • Check heater; replace per Heater Section
• Faulty wiring • Check wiring for loose connections
or broken wires and repair as needed
1-2 203
Page 7
Models HHC-90X/HC-15
1-3. TROUBLESHOOTING (Continued)
PROBLEM CAUSE CORRECTION
HEATING SYSTEM (Continued)
B. Unit will not heat • Faulty blower • Check blower; replace per Blower to desired temp- Section
erature
• Thermometer not indicating • Check cabinet temperature with
true temperature another thermometer; if necessary,
replace per Thermometer Section
• One of heaters defective • Check heater; replace per Heater Section
• Doors being left open too much • Only open doors as necessary
• Gaskets torn or worn • Replace gasket per Door Gasket Replacement Section
• Defective high limit on one of heaters • Check high limit; replace per High
Limit Section
C. Unit overheating • Faulty thermostat • Check thermostat; replace per
Thermostat Section
• Faulty blower • Check blowers; replace per Blower
Section
VENTILATING SYSTEM
A. Both blowers • Faulty blowers • Check blowers; replace per Blower
not working Section
This section provides procedures for the testing and replacement
of the various parts used within the cabinet. Before replacing any
parts, refer to the Troubleshooting Section. It will aid you in determining the cause of the malfunction.
2-2. TEST INSTRUMENTS You may use two test instruments to check the electric
components.
1. A continuity light
2. An ohmmeter
When the manual refers to the circuit being closed, the continuity
light illuminates or the ohmmeter reads zero unless otherwise noted.
When the manual refers to the circuit being open, the continuity
light will not illuminate or the ohmmeter will read 1 (one) or
infi nite resistance.
A continuity tester cannot be used to check coils.
2-3. REMOVAL OF THE
MODULE ACCESS
PANEL
In most procedures of the maintenance section, the access panel
must be removed from the top of the module. This access panel
can easily be removed by taking out the four screws that fasten it
to the module shell.
2-4. MODULE REMOVAL
If the component module of the cabinet has to be removed,
be sure to remove the four screws (one at each corner) before
lifting it from the unit. Also, when work has been completed
on the module, be sure to relocate it properly and reinstall the
screws that fasten the module to the cabinet. Failure to do so
might cause the unit to perform inadequately.
203 2-1
Page 10
Models HHC-90X/HC-15
2-5. REMOVAL OF
MODULE HOUSING
Step 2
Step 3
If the need for extensive service is required on the module components, the entire outer shell of the module can be removed to make
servicing easier. To remove the outer shell of the module, follow
these procedures:
1. Remove the module from the cabinet per Module Removal
Section.
2. Remove the six (6) screws that are located on the sides of the
module.
3. Remove the four (4) screws located at the corners of the
module top.
4. Remove the screws from the control panel and the back
panel, that fasten them to the module housing.
5. Lift the shell of the module off the unit.
6. When work is completed, reassemble in reverse order.
Step 4
Step 5
2-2 803
Page 11
2-6. FUSE
Models HHC-90X/HC-15
All units are not equipped with fuses.
If both blowers quit working at the same time:
1. Remove electrical power supplied to the cabinet.
Step 2
To avoid electrical shock or property damage, move the
power switch to OFF and disconnect main circuit
breaker, or unplug cord at wall receptacle.
2. Remove the cap from the fuse holder by turning it counterclockwise. (Located above the power cord.)
Step 3
Step 4
3. Pull the fuse from the holder.
4. Check the fuse for defectiveness by putting both leads of the
ohmmeter or continuity light on opposite ends of the fuse.
The fuse should be closed, or read no resistance. If the fuse
is found to be defective, replace it with a new one. Be sure to
use an identical fuse as the one being replaced.
5. Replace the cap to the fuse holder.
6. Reconnect the electrical supply to the cabinet.
203 2-3
Page 12
Models HHC-90X/HC-15
2-7. POWER SWITCH
Step 3
1. Disconnect the electrical supply to the cabinet.
To avoid electrical shock or property damage, move the
power switch to OFF and disconnect main circuit
breaker, or unplug cord at wall receptacle.
2. Remove the four (4) screws from the control panel and pull it
down.
3. Remove all wires from the switch. Check across the two
terminals of the switch for continuity. With the switch in the
ON position, the circuit should be closed. With the switch in
the OFF position, the circuit should be open. If the switch is
found to be defective, replace it by continuing with the following instructions in this section.
4. Loosen the nut holding the switch on the back side of the control panel and then remove the nut on the front of the control
panel.
Step 4
5. Remove the switch.
6. Install a new switch in reverse order.
7. Reconnect the wires to the switch on the same terminals that
they were previously on.
8. Push the control panel back in place and put in screws.
9. Reconnect the electrical supply to the cabinet.
2-4 803
Page 13
Models HHC-90X/HC-15
2-8. THERMOSTAT
Step 5
1. Disconnect the electrical supply to the cabinet.
To avoid electrical shock or property damage, move the
power switch to OFF and disconnect main circuit
breaker, or unplug cord at wall receptacle.
2. Remove the access panel from the top of the module.
3. Remove the four (4) screws from the control panel and pull it
down.
4. Remove the wires from the thermostat. With the thermostat set at the maximum setting (all the way clockwise), the
circuit should be closed. With the thermostat in the 0, or OFF,
position (all the way counterclockwise), the circuit should be
open. If the thermostat is found to be defective, replace it by
continuing with the following instructions in this section.
Step 7
Step 8
Step 11
5. Remove the four (4) nuts that hold the blower box to the cabinet.
6. Lift the blower box up to expose the thermometer and
thermostat bulbs.
7. While holding the blower box, remove the two (2) nuts that
secure the bulb retaining clamps and remove the thermostat
bulb from the clamps.
8. Using a 5/64” Allen wrench, loosen the two (2) set screws in
the thermostat knob and remove the knob.
9. Remove the two (2) nuts that hold the thermostat bracket to
the control panel.
10. Remove the thermostat shaft extension with a 1/16” Allen
wrench.
11. Remove the two (2) screws that hold the thermostat to the
bracket.
12. Remove the thermostat from the unit.
203 2-5
Page 14
Models HHC-90X/HC-15
2-8. THERMOSTAT
(Continued)
13. Install a new thermostat in reverse order.
14. Reposition the blower box and secure it with the four (4)
nuts previously removed.
Be sure that both the thermometer and thermostat capillary
tubes pass through the notches in the front corners of the
blower box. Failure to do so could permanently damage the
thermometer or thermostat and cause improper operation of
the cabinet.
15. Reseal the notches in the blower box corners with silicone
rubber sealant.
16. Push the control panel back in place and put in screws.
17. Replace the access panel to the module.
2-9. INDICATING LIGHTS
18. Reconnect the electrical supply to the cabinet.
This section should be followed when replacing either of the
two (2) indicating lights in the control panel.
1. Disconnect the electrical supply to the cabinet.
To avoid electrical shock or property damage, move the
power switch to OFF and disconnect main circuit
breaker, or unplug cord at wall receptacle.
2. Remove the four (4) screws from the control panel and pull it
down.
3. Cut the light wires just behind the body of the light.
2-6 203
Page 15
Models HHC-90X/HC-15
2-9. INDICATING LIGHTS
(Continued)
2-10. THERMOMETER
4. Remove the light by squeezing the retainers on the body and
pushing the light out through the control panel.
5. Install a new light by pushing it through the front of the control panel until it snaps securely in place.
6. Strip the ends of the cut wires and connect them to the new
light with wire nuts.
7. Push the control panel back in place and put in screws.
8. Reconnect the electrical supply to the cabinet.
Step 4
1. Disconnect the electrical supply to the cabinet.
To avoid electrical shock or property damage, move the
power switch to OFF and disconnect main circuit
breaker, or unplug cord at wall receptacle.
Step 4
Step 6
2. Remove the access panel from the top of the module.
3. Remove the four (4) screws from the control panel and pull
it down.
4. Remove the four (4) nuts that hold the blower box to the
cabinet.
5. Lift the blower box up to expose thermometer and thermostat
bulbs.
6. While holding the blower box, remove the two nuts that
secure the bulb retaining clamps and remove the thermometer
bulb from the clamps.
7. Remove the two (2) nuts that hold the mounting brackets
on the back of the thermometer body.
8. Remove the thermometer by pulling the body and capillary
tube through the control panel.
9. Install a new thermometer in reverse order.
Step 7
10. Reposition the blower box and secure it with the four (4)
nuts previously removed.
203 2-7
Page 16
2-10. THERMOMETER
(Continued)
Models HHC-90X/HC-15
Be sure that both the thermometer and thermostat capillary
tubes pass through the notches in the front corners of the
blower box. Failure to do so could permanently damage the
thermometer or thermostat and cause improper operation of
the cabinet.
11. Reseal the notches in the blower box corners with silicone
rubber sealant.
2-11. HEATER
Step 8
Step 3
12. Replace the access panel to the top of the module.
13. Push the control panel back in place and put in screws.
14. Reconnect the electrical supply to the cabinet.
This section should be followed when replacing either of the
two (2) heaters in the cabinet. If there is a heating problem,
both heaters should be checked.
1. Disconnect the electrical supply to the cabinet.
To avoid electrical shock or property damage, move the
power switch to OFF and disconnect main circuit
breaker, or unplug cord at wall receptacle.
2. Remove the access panel from the top of the cabinet.
3. Remove the two (2) screws holding the high limit to the
heater.
Step 5
4. Remove the wires attached to the two (2) heater terminals.
5. Remove the two (2) screws holding the heater to the module.
2-8 203
Page 17
Models HHC-90X/HC-15
2-11. HEATER
(Continued)
2-12. HIGH LIMIT
Step 6
6. Remove the heater.
7. Install a new beater in reverse order.
If you have a 240V, 3,000 W unit, you must install the new
heater so that the coils are spread furthest apart where air
from the blower enters the heater.
8. Reattach the heater wires.
9. Refasten the high limit to the new heater.
10. Replace the access panel to the module.
11. Reconnect the electrical supply to the cabinet.
This section should be followed when replacing either of the
two (2) high limits in the cabinet. If there is a heating problem in the cabinet, both high limits should be tested.
Step 5
1. Disconnect the electrical supply to the cabinet.
To avoid electrical shock or property damage, move the
power switch to OFF and disconnect main circuit
breaker, or unplug cord at wall receptacle.
2. Remove the access panel from the top of the cabinet.
3. Remove the wires attached to the high limit.
4. Check across high limit terminals for continuity. As long
as cabinet temperature is below 210°F and blower has been
operating properly, high limit should be closed, or read no
resistance. If high limit is found to be defective, replace it by
continuing with the following instructions.
5. Remove two (2) screws that hold high limit to the heater.
203 2-9
Page 18
Models HHC-90X/HC-15
2-12. HIGH LIMIT
(Continued)
2-13. BLOWER
6. Remove the high limit.
7. Install a new high limit in reverse order.
8. Reconnect the two wires to the high limit.
9. Replace the access panel to the module.
10. Reconnect the electrical supply to the cabinet.
Procedures for blower motor replacement are the same on
both blowers.
1. Disconnect the electrical supply to the cabinet.
Step 3
Step 4
To avoid electrical shock or property damage, move the
power switch to OFF and disconnect main circuit
breaker, or unplug cord at wall receptacle.
2. Remove the access panel from the top of the cabinet.
3. Remove the three (3) screws that fasten the blower motor to
the blower housing.
4. Cut the two (2) blower wires approximately 2” away from the
blower.
5. Lift the blower motor and wheel out of the blower housing.
6. If replacing motor, fan, and wheel as an assembly, install new
assembly in reverse order. If replacing just the motor, continue onto step 7.
2-10 203
Page 19
2-13. BLOWER
(Continued)
Models HHC-90X/HC-15
The blower motor can be ordered as an assembly. This will
include the motor, the fan, and the wheel. Normally, just
the motor would need replacing if found to be defective. If
you are just replacing the motor, continue with the following
procedures.
7. The fan can be pulled off the shaft of the motor.
8. With a 5/64” Allen wrench, loosen the set screw that holds
Step 7
the blower wheel to the motor shaft and remove the wheel.
9. Remove the four (4) screws that hold the blower cover to the
motor.
10. Install a new blower motor in reverse order.
11. Be sure to put the spacers back between the blower cover and
the motor.
Step 8
When replacing a blower motor, be sure that the motor coil is
positioned away from the heater when reinstalling.
12. Reconnect the two wires to the new blower by stripping the
wire ends and fastening with wire nuts.
13. Replace the access panel to the module.
14. Reconnect the electrical supply to the cabinet.
203 2-11
Page 20
Models HHC-90X/HC-15
2-14. DOOR GASKET
REPLACEMENT
1. Pull the gasket to the side to expose the screws that hold the
retainer to the cabinet.
2. Loosen the screws around the full outside perimeter of the
gasket.
3. With the screws loose, the gasket should slide out from under
the retainer.
4. Remove the gasket and replace with a new one by reversing
the above procedures.
Steps 1 & 2
2-12 203
Page 21
Models HHC-90X/HC-15
2-15. WIRING DIAGRAMS
803 2-13
Page 22
Models HHC-90X/HC-15
2-15. WIRING DIAGRAMS (Continued)
2-14 807
Page 23
Models HHC-90X/HC-15
2-15. WIRING DIAGRAMS (Continued)
807 2-15
Page 24
Models HHC-90X/HC-15
2-15. WIRING DIAGRAMS (Continued)
2-16 807
Page 25
Models HHC-90X/HC-15
2-15. WIRING DIAGRAMS (Continued)
506 2-17
Page 26
Models HHC-90X/HC-15
2-15. WIRING DIAGRAMS (Continued)
2-18 803
Page 27
Models HHC-90X/HC-15
2-15. WIRING DIAGRAMS (Continued)
807 2-19
Page 28
Models HHC-90X/HC-15
2-15. WIRING DIAGRAMS (Continued)
2-20 510
Page 29
Models HHC-90X/HC-15
2-15. WIRING DIAGRAMS (Continued)
803 2-21
Page 30
Models HHC-90X/HC-15
2-15. WIRING DIAGRAMS (Continued)
2-22 807
Page 31
Models HHC-90X/HC-15
2-15. WIRING DIAGRAMS (Continued)
807 2-23
Page 32
Models HHC-90X/HC-15
2-15. WIRING DIAGRAMS (Continued)
2-24 506
Page 33
Models HHC-90X/HC-15
2-15. WIRING DIAGRAMS (Continued)
506 2-25
Page 34
Models HHC-90X/HC-15
2-26 807
Page 35
Models HHC-90X/HC-15
807 2-27
Page 36
Models HHC-90X/HC-15
2-28 1209
Page 37
Models HHC-90X/HC-15
510 2-29
Page 38
Models HHC-90X/HC-15
HHC-900 EM & HC-15, 208-240V/50 or 60 Hz/1 Phase, Non-UL, Non-CE
2-30 510
Page 39
Models HHC-90X/HC-15
HHC-900 CDT, 208-240V/50 or 60 Hz/1 Phase, Non-UL, Non-CE
510 2-31
Page 40
Models HHC-90X/HC-15
LIMITED WARRANTY FOR HENNY PENNY EQUIPMENT
Subject to the following conditions, Henny Penny Corporation makes the following limited warranties to the original pur-
chaser only for Henny Penny appliances and replacement parts:
NEW EQUIPMENT: Any part of a new appliance, except baskets, lamps, and fuses, which proves to be defective in
material or workmanship within two (2) years from date of original installation, will be repaired or replaced without
charge F.O.B. factory, Eaton, Ohio, or F.O.B. authorized distributor. Baskets will be repaired or replaced for ninety (90)
days from date of original installation. Lamps and fuses are not covered under this Limited Warranty. To validate this
warranty, the registration card for the appliance must be mailed to Henny Penny within ten (10) days after installation.
FILTER SYSTEM: Failure of any parts within a fryer fi lter system caused by the use of the non-OEM fi lters or
other unapproved fi lters is not covered under this Limited Warranty.
REPLACEMENT PARTS: Any appliance replacement part, except lamps and fuses, which proves to be defective in
material or workmanship within ninety (90) days from date of original installation will be repaired or replaced without
charge F.O.B. factory, Eaton, Ohio, or F.O.B. authorized distributor.
The warranty for new equipment covers the repair or replacement of the defective part and includes labor charges and
maximum mileage charges of 200 miles round trip for a period of one (1) year from the date of original installation.
The warranty for replacement parts covers only the repair or replacement of the defective part and does not include any
labor charges for the removal and installation of any parts, travel, or other expenses incidental to the repair or replacement of
a part.
EXTENDED FRYPOT WARRANTY: Henny Penny will replace any frypot that fails due to manufacturing or workmanship
issues for a period of up to seven (7) years from date of manufacture. This warranty shall not cover any frypot that fails due to
any misuse or abuse, such as heating of the frypot without shortening.
0 TO 3 YEARS: During this time, any frypot that fails due to manufacturing or workmanship issues will
be replaced at no charge for parts, labor, or freight. Henny Penny will either install a new frypot at no cost
or provide a new or reconditioned replacement fryer at no cost.
3 TO 7 YEARS: During this time, any frypot that fails due to manufacturing or workmanship issues will
be replaced at no charge for the frypot only. Any freight charges and labor costs to install the new frypot
as well as the cost of any other parts replaced, such as insulation, thermal sensors, high limits, fi ttings, and
hardware, will be the responsibility of the owner.
Any claim must be presented to either Henny Penny or the distributor from whom the appliance was purchased. No allowance will be granted for repairs made by anyone else without Henny Penny’s written consent. If damage occurs during shipping,
notify the sender at once so that a claim may be fi led.
THE ABOVE LIMITED WARRANTY SETS FORTH THE SOLE REMEDY AGAINST HENNY PENNY FOR ANY
BREACH OF WARRANTY OR OTHER TERM. BUYER AGREES THAT NO OTHER REMEDY (INCLUDING CLAIMS
FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES) SHALL BE AVAILABLE.
The above limited warranty does not apply (a) to damage resulting from accident, alteration, misuse, or abuse; (b) if the
equipment’s serial number is removed or defaced; or (c) for lamps and fuses. THE ABOVE LIMITED WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND
FITNESS, AND ALL OTHER WARRANTIES ARE EXCLUDED. HENNY PENNY NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO ASSUME FOR IT ANY OTHER OBLIGATION OR LIABILITY.
Revised 01/01/07
2-30 107
Page 41
Models HHC-90X/HC-15
SECTION 3. PARTS INFORMATION
3-1. INTRODUCTION
3-2. GENUINE PARTS
3-3. HOW TO FIND PARTS
3-4. HOW TO ORDER
This section identifi es and lists the replaceable parts of the Henny
Penny Model HHC-900 heated holding cabinet.
Use only genuine Henny Penny parts in your cabinet. Using a part
of lesser quality or substitute design may result in cabinet damage
or personal injury.
To fi nd items you want to order from the Parts List, proceed
as follows:
1. Referring to the illustration in this section, fi nd the part item
number of the part needed.
2. Find the item number in the parts list, which shows the Henny
Penny part number, a description of the part, any model or
usage limitations, and the quantity of parts used.
Once the parts you want to order have been found in the Parts
List, write down the following information:
Example:
Item number 44
Part number 14635
Description Power Switch
From the data plate list the following information:
Example:
Product number HHC-900.0
Serial number 00179
Voltage 120
803 3-1
Page 42
Models HHC-90X/HC-15
3-4. HOW TO ORDER
(Continued)
The following table has been provided as a sample format for you
to use in preparing your spare parts orders. By providing all the
entries, your distributor will be able to ensure the correct parts
will be sent to you. Also, by prepayment your order will be
expedited.
FROM PARTS LIST YOUR ORDER
Item Part Quantity
Number Number Description Ordered Price Each Total
46 25183 Thermometer
Product No. HHC-900.0 Serial No. 00179 Voltage 120
3-5. PRICES
Your distributor has a priced parts list and will be glad to inform
you of the cost of your parts order.
3-6. DELIVERY
Commonly replaced items are stocked by your distributor and
will be sent out when your order is received. Other parts will be
ordered by your distributor from Henny Penny Corporation. Normally, these will be sent to your distributor within three working
days.
3-7. WARRANTY
All replacement parts (except lamps and fuses) are warranted
for 90 days against manufacturing defects and workmanship. If
damage occurs during shipping, notify the sender and the carrier
at once so that a claim may be properly fi led. Refer to warranty in
the front of this section for other rights and limitations.
3-8. RECOMMENDED
SPARE PARTS FOR
DISTRIBUTORS
Recommended replacement parts, stocked by your distributor, are
indicated with in the parts lists. Please use care when order-
ing recommended parts, because all voltages and variations are
marked. Distributors should order parts based upon common
voltages and equipment sold in their territory.
3-2 106
Page 43
Models HHC-90X/HC-15
UL & CE Approved - HHC-900/902/903/904/906/908
Figure 3-1. Control Module Assembly - UL & CE Approved
104 3-3
Page 44
Models HHC-90X/HC-15
UL & CE Approved - HHC-900/902/903/904/906/908
Figure No.
& Item No. Part No. Description Quantity
81* 78082RB Control PC Board Assy - 3 digit - 10 Timer (McD’s 903) ........ 1
81* 39167RB Control PC Board Assy-3 digit-5 & 13 Timer; GV083IE and above 1
81* 73968RB Control PC Board Assy-2 digit-5 & 13 Timer; GV082IE and below 1
81* 70047RB Control PC Board Assy - 2 digit - 6 Timer; GV082IE and below ..... 1
82* 40500 Replaceable Beeper-3 Digit; GV083IE and above ................... 1
82* 36210 Replaceable Beeper-2 Digit; GV082IE and below ................... 1