Henny Penny HEC-104 User Manual

Model HEC-103/104

SECTION 4. TROUBLESHOOTING

4-1. TROUBLESHOOTING GUIDE

Problem Cause Correction

Product not • Heat value of shelf not high enough • Set higher heat value in controls
holding
temperature • Product not hot when placed in • Place prepackaged

cabinet cabinet

With power switch • Open Circuit • Check to see that unit is plugged in.
on, unit is
completely • Check breaker or fuse at supply
inoperative box
(NO POWER)

• Check control panel fuses behind
bottom, front panel

hot food in

Shelf won’t heat • Shelf not plugged into receptacle • Check that the shelf plug is firmly

properly pushed into receptacle, in the

interior of the cabinet

Light not lit • Shelf not plugged into receptacle • Check that the shelf plug is firmly

properly pushed into receptacle, in the

interior of the unit

4-2. ERROR CODES

DISPLAY CAUSE PANEL BOARD CORRECTION

“E04” Control board Turn unit of f and back on; if display shows “E04”,

overheating the control board is getting too hot; make sure unit is not

overheating

“E41” Memory scrambled Turn unit off and back on; if “E41” still shows on display ,

have PC board intitialized; if “E41” persists replace the
control board

503 4-1