Henny Penny HDS-300 Service Manual
Henny Penny
Holding Display Station
Model HDS-300
TECHNICAL MANUAL
LIMITED WARRANTY FOR HENNY PENNY EQUIPMENT
Subject to the following conditions, Henny Penny Corporation makes the following limited warranties to the original
purchaser only for Henny Penny appliances and replacement parts:
NEW EQUIPMENT: Any part of a new appliance, except baskets, lamps, and fuses, which proves to be defective in
material or workmanship within two (2) years from date of original installation, will be repaired or replaced without
charge F .O.B. factory , Eaton, Ohio, or F .O.B. authorized distributor . Baskets will be repaired or replaced for ninety (90)
days from date of original installation. Lamps and fuses are not covered under this Limited W arranty. T o validate this
warranty, the registration card for the appliance must be mailed to Henny Penny within ten (10) days after installation.
FILTER SYSTEM: Failure of any parts within a fryer filter system caused by the use of the non-OEM filters or
other unapproved filters is not covered under this Limited Warranty.
REPLACEMENT PARTS: Any appliance replacement part, except lamps and fuses, which proves to be defective in
material or workmanship within ninety (90) days from date of original installation will be repaired or replaced without
charge F .O.B. factory , Eaton, Ohio, or F .O.B. authorized distributor .
The warranty for new equipment covers the repair or replacement of the defective part and includes labor charges and
maximum mileage charges of 200 miles round trip for a period of one (1) year from the date of original installation.
The warranty for replacement parts covers only the repair or replacement of the defective part and does not include any
labor charges for the removal and installation of any parts, travel, or other expenses incidental to the repair or replacement of
a part.
EXTENDED FRYPOT WARRANTY: Henny Penny will replace any frypot that fails due to manufacturing or workmanship
issues for a period of up to seven (7) years from date of manufacture. This warranty shall not cover any frypot that fails due to
any misuse or abuse, such as heating of the frypot without shortening.
0 TO 3 YEARS: During this time, any frypot that fails due to manufacturing or workmanship issues will
be replaced at no charge for parts, labor, or freight. Henny Penny will either install a new frypot at no cost or
provide a new or reconditioned replacement fryer at no cost.
3 TO 7 YEARS: During this time, any frypot that fails due to manufacturing or workmanship issues will
be replaced at no charge for the frypot only . Any freight charges and labor costs to install the new frypot as
well as the cost of any other parts replaced, such as insulation, thermal sensors, high limits, fittings, and
hardware, will be the responsibility of the owner.
Any claim must be presented to either Henny Penny or the distributor from whom the appliance was purchased. No
allowance will be granted for repairs made by anyone else without Henny Penny’s written consent. If damage occurs during
shipping, notify the sender at once so that a claim may be filed.
THE ABOVE LIMITED WARRANTY SETS FORTH THE SOLE REMEDY AGAINST HENNY PENNY FOR ANY BREACH
OF W ARRANTY OR OTHER TERM. BUYER AGREES THA T NO OTHER REMEDY (INCLUDING CLAIMS FOR ANY INCIDENT AL OR CONSEQUENTIAL DAMAGES) SHALL BE AVAILABLE.
The above limited warranty does not apply (a) to damage resulting from accident, alteration, misuse, or abuse; (b) if the
equipment’s serial number is removed or defaced; or (c) for lamps and fuses. THE ABOVE LIMITED WARRANTY IS EXPRESSL Y IN LIEU OF ALL OTHER W ARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANT ABILITY AND FITNESS, AND ALL OTHER W ARRANTIES ARE EXCLUDED. HENNY PENNY NEITHER ASSUMES NOR AUTHORIZES ANY
PERSON TO ASSUME FOR IT ANY OTHER OBLIGA TION OR LIABILITY.
Revised 01/01/07
FM06-036
Revised 01-02-08
Model HDS-300
TABLE OF CONTENTS
Section Page
Section 1. TROUBLESHOOTING
1-1. Introduction ........................................................................................................... 1-1
1-2 Safety.................................................................................................................... 1-1
1-3. Troubleshooting ..................................................................................................... 1-1
1-4. Error Codes and Warnings.................................................................................... 1-5
Section 2. SPECIAL PROGRAM MODE
2-1. Introduction ........................................................................................................... 1-1
2-2 Special Program Steps .......................................................................................... 1-1
2-3. Troubleshooting ..................................................................................................... 1-1
2-4. Error Codes and Warnings.................................................................................... 1-5
Section 3. MAINTENANCE
3-1. Introduction ........................................................................................................... 3-1
3-2. Maintenance Hints ................................................................................................ 3-1
3-3. Lamp Socket Replacement ................................................................................... 3-1
Wiring Diagrams.............................................................................................................. 3-4
Section 4. PARTS INFORMATION
4-1. Introduction ........................................................................................................... 3-1
4-2. Genuine Parts ....................................................................................................... 3-1
4-3. How to Order ....................................................................................................... 3-1
4-4. Prices .................................................................................................................... 3-1
4-5. Delivery ................................................................................................................ 3-1
4-6. W arranty ............................................................................................................... 3-1
4-7. Recommended Spare Parts for Distributors......................................................... 3-1
506 i
Model HDS-300
SECTION 1. TROUBLESHOOTING
1-1. INTRODUCTION This section provides troubleshooting information in the form of
and easy to read table.
If a problem occurs during the first operation of a new unit,
recheck the Installation Section of the Operator’s Manual.
Before troubleshooting, always recheck the operating
procedure per the Operation Section of the Operator’s Manual.
1-2. SAFETY
Where information is of particular importance or is safety related,
the words, NOTICE, CAUTION, or WARNING are used.
Their usage is described below .
SAFETY ALER T SYMBOL is used with DANGER, W ARNING,
or CAUTION which indicates a personal injury type hazard.
NOTICE is used to highlight especially important information.
CAUTION used without the safety alert symbol indicates
a potentially hazardous situation which, if not avoided,
may result in property damage.
CAUTION used with the safety alert symbol indicates a
potentially hazardous situation which, if not avoided, may
result in minor or moderate injury.
W ARNING indicates a potentially hazardous situation
which, if not avoided, could result in death or serious injury .
1-3. TROUBLESHOOTING T o isolate a malfunction, proceed as follows:
1. Clearly define the problem (or symptom) and when it
occurs.
2. Locate the problem in the troubleshooting table.
3. Review all possible causes. Then, one-at-a-time work
through the list of corrections until the problem is solved.
1-1 506
Model HDS-300
1-3. TROUBLESHOOTING (Continued)
PROBLEM CAUSE CORRECTION
With power switch in • Open circuit • Check to see that unit is plugged in
POWER position, unit
is completely inoperative • Check breaker or fuse at supply box
(no power)
• Check voltage at wall receptacle
• Check POWER switch;
replace if defective
• Check cord and plug for loose
connections
• Control board defective • Check for 12 volt input from
transformer; replace if defective
• Transformer defective • Check input and output voltage;
replace if defective
Unit will not heat • Control board not calling • Check set point reading; if unit
for heat below setpoint and not calling
for heat, control board defective
• Faulty contactor • Check contactor and replace if
necessary
No shelf heat • Faulty shelf or radiant heat relay • Check and replace if necessary
• Faulty shelf heater • Check and replace if necessary
• Faulty control or outputs board • Replace PC board
• T emperature setting “OFF” • Enter Special Programming and set dc2
to 8
A top shelf radiant heater • Faulty radiant heat relay • Check and replace if necessary
not heating
• Faulty contactor • Check contactor and replace if
necessary
• Faulty radiant heater • Check and replace if necessary
• Faulty control or outputs board • Replace PC board
• T emperature setting “OFF” • Enter Special Programming and set dc1
to 8
506 1-2
Model HDS-300
1-3. TROUBLESHOOTING (Continued)
PROBLEM CAUSE CORRECTION
Hot well not heating • Faulty hot well relay • Check and replace if necessary
• Faulty contactor • Check contactor and replace if
necessary
• Faulty control or outputs board • Replace PC board
• T emperature setting “OFF” • Enter Special Programming and set dc4
to 8
• Open circuit • Check to see that hot well is plugged in,
under the table-top
• Check cord and plug for loose
connections
• Faulty hot well receptacle • Check and replace if necessary
No french-fry well radiant • Faulty fries relay • Check and replace if necessary
heat
• Faulty contactor • Check contactor and replace if
necessary
• Faulty control or outputs board • Replace PC board
• T emperature setting “OFF” • Enter Special Programming and set dc3
to 8
No light(s) • Faulty contactor • Check contactor and replace if
necessary
• Light socket shorted • Replace light socket
• Faulty light bulb • Replace light bulb
• Blown fuse • Check fuse per fuse section
1-3 506
Model HDS-300
1-3. TROUBLESHOOTING (Continued)
PROBLEM CAUSE CORRECTION
Refrigeration unit not • Faulty hot well, fries or shelf heat • Check and replace if necessary
working relay
• Faulty contactor • Check contactor and replace if
necessary
• Faulty control or outputs board • Replace PC board
• T emperature setting “OFF” • Open refrigeration unit access panel
and set control to a setting of 6
• Open circuit • Check to see that refrigeration unit is
plugged in, under the table-top
• Check cord and plug for loose
connections
• Check fuse per fuse section
• Faulty refrigeration receptacle • Check and replace if necessary
Refrigeration unit runs • Frost build-up • Defrost unit
constantly
• Condensor coil dirty • Clean condenser coil
Product not holding • Settings too low • Check heat and refrigeration settings
temperature and set to a higher setting if necessary
• Low or improper voltage • Using meter, compare receptacle
voltage to data plate voltage
• Product held too long • Hold product for recommended time
• Product not placed correctly in unit • Place product in unit as per
Operation with Product Section of
Operator’s Manual
• Compressor overheated • Clean condenser coil
• Product not hot when placed in unit • Be sure product is at proper
temperature before placing into unit
• A 208V unit set for 240V • Enter Special Programming and set the
controls to 208V
506 1-4
Model HDS-300
1-3. TROUBLESHOOTING (Continued)
PROBLEM CAUSE CORRECTION
Product drying out • Settings too high • Check heat settings and set to a lower
setting if necessary
• High or improper voltage • Using meter, compare receptacle
voltage to data plate voltage
• Product held too long • Hold product for recommended time
• Product not placed correctly in unit • Place product in unit as per
Operation with Product Section of
Operator’s Manual
• A 240V unit set for 208V • Enter Special Programming and set the
controls to 240V
1-4. ERROR CODES AND The display shows the following error codes and warnings when a
WARNINGS fault is detected, along with an alarm sound. Both the heat and
humidity systems shut down, except when specified otherwise.
DISPLAY
“E-4”
CAUSE
• Control board temperature above
o
F (60o C)
140
• Check unit for overheating; if not
CORRECTION
overheating and “E04” persists,
replace PC board
“E-41
• Scrambled PC board memory
• Press UP button to clear “E41”; if
“E41” persists, replace PC board
“HI”
• Unit over-heating; faulty relay or
control board
• Replace relay or control board, if
necessary
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