Henny Penny CW-114, CW-216 User Manual

Henny Penny

Display Counter Warmer

Model CW-216/CW-114

OPERATOR’S MANUAL

REGISTER WARRANTY ONLINE AT WWW .HENNYPENNY.COM

Model CW-216/CW-114

LIMITED WARRANTY FOR HENNY PENNY EQUIPMENT

Subject to the following conditions, Henny Penny Corporation makes the following limited warranties to the original

purchaser only for Henny Penny appliances and replacement parts:

NEW EQUIPMENT: Any part of a new appliance, except baskets, lamps, and fuses, which proves to be defective in
material or workmanship within two (2) years from date of original installation, will be repaired or replaced without
charge F .O.B. factory , Eaton, Ohio, or F .O.B. authorized distributor . Baskets will be repaired or replaced for ninety (90)
days from date of original installation. Lamps and fuses are not covered under this Limited W arranty. T o validate this
warranty, the registration card for the appliance must be mailed to Henny Penny within ten (10) days after installation.

FILTER SYSTEM: Failure of any parts within a fryer filter system caused by the use of the non-OEM filters or
other unapproved filters is not covered under this Limited Warranty .

REPLACEMENT PARTS: Any appliance replacement part, except lamps and fuses, which proves to be defective in
material or workmanship within ninety (90) days from date of original installation will be repaired or replaced without
charge F .O.B. factory , Eaton, Ohio, or F .O.B. authorized distributor .

The warranty for new equipment covers the repair or replacement of the defective part and includes labor charges and

maximum mileage charges of 200 miles round trip for a period of one (1) year from the date of original installation.

The warranty for replacement parts covers only the repair or replacement of the defective part and does not include any
labor charges for the removal and installation of any parts, travel, or other expenses incidental to the repair or replacement of
a part.

EXTENDED FRYPOT WARRANTY: Henny Penny will replace any frypot that fails due to manufacturing or workmanship
issues for a period of up to seven (7) years from date of manufacture. This warranty shall not cover any frypot that fails due to
any misuse or abuse, such as heating of the frypot without shortening.

0 TO 3 YEARS: During this time, any frypot that fails due to manufacturing or workmanship issues will
be replaced at no charge for parts, labor, or freight. Henny Penny will either install a new frypot at no cost or
provide a new or reconditioned replacement fryer at no cost.

3 TO 7 YEARS: During this time, any frypot that fails due to manufacturing or workmanship issues will
be replaced at no charge for the frypot only . Any freight charges and labor costs to install the new frypot as
well as the cost of any other parts replaced, such as insulation, thermal sensors, high limits, fittings, and
hardware, will be the responsibility of the owner.

Any claim must be presented to either Henny Penny or the distributor from whom the appliance was purchased. No
allowance will be granted for repairs made by anyone else without Henny Penny’s written consent. If damage occurs during
shipping, notify the sender at once so that a claim may be filed.

THE ABOVE LIMITED WARRANTY SETS FORTH THE SOLE REMEDY AGAINST HENNY PENNY FOR ANY BREACH
OF W ARRANTY OR OTHER TERM. BUYER AGREES THA T NO OTHER REMEDY (INCLUDING CLAIMS FOR ANY INCI­DENT AL OR CONSEQUENTIAL DAMAGES) SHALL BE AV AILABLE.

The above limited warranty does not apply (a) to damage resulting from accident, alteration, misuse, or abuse; (b) if the
equipment’s serial number is removed or defaced; or (c) for lamps and fuses. THE ABOVE LIMITED WARRANTY IS EX­PRESSL Y IN LIEU OF ALL OTHER W ARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANT ABILITY AND FIT­NESS, AND ALL OTHER W ARRANTIES ARE EXCLUDED. HENNY PENNY NEITHER ASSUMES NOR AUTHORIZES ANY
PERSON TO ASSUME FOR IT ANY OTHER OBLIGA TION OR LIABILITY.

Revised 01/01/07

FM05-020-F

Revised 11-27-07

Model CW-216/CW-114

TABLE OF CONTENTS

Section Page

Section 1. INTRODUCTION ....................................................................................................... 1-1

1-1. Display Counter W armer ..................................................................................... 1-1

1-2. Features .............................................................................................................. 1-1

1-3. Proper Care........................................................................................................ 1-1

1-4. Assistance ........................................................................................................... 1-1

1-5. Safety ................................................................................................................. 1-2

Section 2. INST ALLATION ......................................................................................................... 2-1

2-1. Introduction......................................................................................................... 2-1

2-2. Unpacking........................................................................................................... 2-1

2-3. Location.............................................................................................................. 2-3

2-4. Remove Control End Panel.................................................................................. 2-3

2-5. Drain Connection ................................................................................................ 2-4

2-6. Electric Connection ............................................................................................. 2-4

2-7. Electric Data T able .............................................................................................. 2-5

2-8. Water Supply Connection.................................................................................... 2-5

2-9. Light Bulbs and Glass Panels ............................................................................... 2-6

2-10. Cabinet Dimensions ............................................................................................. 2-7

Section 3. OPERA TION............................................................................................................... 3-1

3-1. Introduction......................................................................................................... 3-1

3-2. Operating Controls .............................................................................................. 3-1

3-3. Start-Up ............................................................................................................. 3-5

3-4. Operation with Product ....................................................................................... 3-6

3-5. Shut-Down and Clean-Up................................................................................... 3-7

Section 4. TROUBLESHOOTING ............................................................................................... 4-1

4-1. Troubleshooting Guide ......................................................................................... 4-1

GLOSSARY............................................................................................................................ G-1

Distributor Lists - Domestic and International

i 1105

Model CW-216/CW-114

SECTION 1. INTRODUCTION

1-1. DISPLA Y COUNTER The Henny Penny Display Counter W armer is a basic unit of

WARMER food processing equipment used to display the food product and

maintain the temperature of hot foods in the commercial food
service operation. This highly efficient, quality-built cabinet will
keep hot foods at proper holding temperature with controlled
humidity . The Henny Penny Display Counter W armer has
see-thru doors which allow viewing and also access to the hot
foods. The CW -216 is a two tier cabinet and the CW -114 single
base cabinet.

As of August 16, 2005, the W aste Electrical and Electronic Equip­ment directive went into effect for the European Union. Our
products have been evaluated to the WEEE directive. W e have
also reviewed our products to determine if they comply with the
Restriction of Hazardous Substances directive (RoHS) and have
redesigned our products as needed in order to comply . T o continue
compliance with these directives, this unit must not be disposed as
unsorted municipal waste. For proper disposal, please contact
your nearest Henny Penny distributor .

1-2. FEA TURES • Large, ten gallon water well

• Automatic water fill system with manual bypass

• Four removable sliding glass doors

• Stainless steel four pan display well (bottom)

• Thermostatic and thermometer water control

• Easy to keep clean

• Individual heater control

• Removable access panels for easy maintenance

1-3. PROPER CARE As in any unit of food service equipment, the display counter

warmer does require care and maintenance. Suggestions for
this maintenance are contained in this manual. When repairs are
required, they may be accomplished by following the repair steps
contained in this manual.

1-4. ASSISTANCE Should you require outside assistance, just call your local

independent Henny Penny distributor in your area, call Henny
Penny Corp. at 1-800-417-8405 toll free or 1-937-456-8405, or
go to Henny Penny online at www .hennypenny.com.

207 1-1

Model CW-216/CW-114

1-5. SAFETY The only way to insure safe operation of the Henny Penny

Display Counter W armer is to fully understand the proper
installation, operation, and maintenance procedures. The
instructions in this manual have been prepared to aid you in
learning the proper procedures. Where information is of
particular importance or is safety related, the words NOTICE,
CAUTION, or WARNING are used. Their usage is described
below .

SAFETY ALER T SYMBOL is used with DANGER,
W ARNING, or CAUTION which indicates a personal injury
type hazard.

NOTICE is used to highlight especially important information.

CAUTION used without the safety alert symbol indicates a
potentially hazardous situation which, if not avoided, may
result in pr operty damage.

CAUTION indicates a potentially hazardous situation
which, if not avoided, may result in minor or moderate
injury.

The word WARNING is used to alert you to a procedure,
that if not performed properly , might cause personal
injury.

1-2 203

Model CW-216/CW-114

SECTION 2. INSTALLATION

2-1. INTRODUCTION This section provides the installation instructions for the Henny

Penny Display Counter W armer .

Installation of this unit should be performed only by a qualified
service technician.

Do not puncture the skin of the unit with drills or
screws as component damage or electrical shock
could result.

2-2. UNP ACKING The Henny Penny Display Counter W armer is tested, inspected,

and expertly packed to insure arrival at its destination in the best
possible condition. The cabinet has been bolted to a wooden skid.
All glass items have been packed in cartons and taped inside the
unit. The unit is then packed inside a triple wall corrugated carton
with sufficient padding to withstand normal shipping treatment.

Any shipping damages should be noted in presence of delivery
agent and signed prior to his or her departure.

T o remove the Henny Penny Display Counter W armer from the
carton, you should:

1. Carefully cut banding straps.

1105 2-1

2-2. UNP ACKING (Continued)

Step 2

Model CW-216/CW-114

2. Open top flaps and remove packing.

3. Lift carton off skid.

Step 3

Step 4

4. Remove four bolts from under skid.

2-2 203

Model CW-216/CW-114

2-3. LOCA TION Place the unit on a table, preferably with a cut-out opening below

the cabinet to allow easy service connections and serviceability .
When setting up the Henny Penny Display Counter W armer,
be sure to level the table.

The unit has built-in draining capabilities, but this becomes
ineffective when set on an unlevel table.

After the Henny Penny Display Counter W armer has been
leveled on the table, run a bead of silicone rubber (or equivalent
sealant) around the perimeter of the unit, sealing it to the table
top. You are now ready to make the electrical and drain
connections to the unit.

2-4. REMOVE CONTROL END 1. Remove the seven screws fastening the end panel to the

PANEL cabinet.

2. Slide bottom of end panel out first allowing top to drop
below shelf edge.

Step 2

203 2-3

Model CW-216/CW-114

2-5. DRAIN CONNECTION The drain can be connected to a 1 inch N.P .T . directly below

the water well or to a 3/4 inch N.P .T . from the operator’ s side.
W e recommend the 1 inch N.P .T . connection as this allows
straight down draining of the water.

2-6. ELECTRIC CONNECTION The display counter warmer is available from the factory wired

for 208 or 230 volts, single phase 3-wire (includes neutral) or
three phase 4-wire (includes neutral) 60 Hertz service. The
proper power service cable must be provided at installation.
Check the data plate on the side panel of the control end to
determine the correct power supply .

This unit must be adequately and safely grounded. Refer
to local electrical codes for correct grounding procedures.
If unit is not adequately grounded, electrical shock could
result.

(FOR EQUIPMENT WITH CE MARK ONL Y!)
T o prevent electric shock hazard this appliance must be
bonded to other appliances or touchable metal surfaces in
close proximity to this appliance with an equipotential
bonding conductor . This appliance is equipped with an
equipotential lug for this purpose. The equipotential lug is
marked with the following symbol

A separate disconnect switch with proper capacity fuses or
breakers must be installed at a convenient location between the
cabinet and the power source. The field supply wiring to the
cabinet should be an insulated copper conductor rated for 600
volts and 90ºC.

2-4 1004

Model CW-216/CW-114

2-6. ELECTRIC CONNECTION The electrical power can be connected from the bottom or from

(Continued) the operator’s side. There is a 1-3/32 inch diameter hole from

either connection. Again, we recommend the bottom connection
as this will give a cleaner appearance to the unit. Please observe
the electrical connection information on the data plate located on
the side panel of the control end.

To avoid damage to unit, voltage potential of L

and L2 to

1

ground cannot exceed 125 volts.

2-7. ELECTRIC DA TA

TABLE Model Volts Phase Watts Amps

CW-114 230 3 3400 13.2
CW-114 230 1 3400 16.3
CW-114 208 3 3400 13.8
CW-114 208 1 3400 17.6
CW-216 230 3 4160 14.4
CW-216 230 1 4160 21.0
CW-216 208 3 4160 15.3
CW-216 208 1 4160 22.5

2-8. WATER SUPPLY The automatic water system has a 1/4 inch compression fitting for

CONNECTION copper tubing. Hot water would be preferred. W e recommend

using the automatic water system as this will allow the unit to
maintain a more even water temperature and help ensure that the
unit never runs dry of water .

A straight-through bulkhead fitting is furnished with the unit for 1/4
inch copper tubing to protect the water line where it passes through
the sheet metal.

Reinstall the end panel.

203 2-5

Model CW-216/CW-114

2-8. WATER SUPPLY

CONNECTION
(Continued)

This unit as manufactured requires the installation of an appro­priate back-siphoning device (as per National Plumbing Code
ASA-A40:8-1955) to be connected to the water inlet line.
This device to be connected in accordance with basic plumbing
code of the Building Officials and Code Administrators Interna
tional, Inc. (BOCA), and the Food Service Sanitation Manual
of the Food and Drug Administration (FDA).

Install a water shut-off valve in a convenient location.

2-9. LIGHT BULBS AND 1. Cut the tape holding the doors shut and remove all boxes and

GLASS P ANELS boxes and packing. One carton contains the glass panels and

the other contains the light bulbs.

2. Install the light bulbs and glass panels.

3. The unit is now ready to be cleaned per instructions in the
Operations Section of this manual.

Replacing Light Bulbs

Step 2

Light bulbs and glass may be hot. Severe burns could
result.

1. Remove the glass panel by carefully pushing up on back of
panel and sliding away from you. The panel will fall into
your hand. See photo at left.

2. Remove the light bulb.

3. Replace the light bulb with a W estinghouse #60A19/35,
130 V olt bulb.

Step 1 If this bulb is not available, a standard 60 watt bulb will work

until a long life bulb can be obtained.

4. Replace the glass panel.

2-6 203

2-10. CABINET DIMENSIONS

Model CW-216/CW-114

203 2-7

Model CW-216/CW-114

SECTION 3. OPERATION

3-1. INTRODUCTION This section provides the daily operating procedure for your

display counter warmer . Read the Introduction Section and this
section before operating the cabinet. Also, refer to the Installation
Section to be sure the cabinet has been properly installed.

3-2. OPERA TING CONTROLS The following figures identify and describe the function of all

the operating controls and the major components of the cabinet.

203 3-1

3-2. OPERA TING CONTROLS (Continued)

Figure 3-1 Figure 3-2

Model CW-216/CW-114

Figure 3-3

8

Figure 3-4 Figure 3-5

3-2 1107

3-2. OPERA TING CONTROLS (Continued)

Figure 3-6 Figure 3-7

Model CW-216/CW-114

Figure 3-8 Figure 3-9

Figure 3-10 Figure 3-11

1107 3-3

Model CW-216/CW-114

3-2. OPERA TING CONTROLS (Continued)

Fig. Item
No. No. Description Function

3-1 1 Water valve An electrical solenoid valve energized by the float switch or the

water control switch (in manual position); when open, it allows

water to flow into the water pan
3-1 2 Water strainer A filter to prevent particles from plugging the water valve
3-1 3 Contactor The relay that directs power to the water heaters
3-1 4 Relay Shuts the heat off to the water pan when a low water

condition is sensed by the float switch
3-2 5 Radiant heater A long tubular heater mounted in a reflector located in the ceiling

panel of the unit
3-3 6 Hi-limit thermostat A safety device mounted to the bottom of the water pan which

detects an over temperature condition if the water pan runs dry
3-4 8 W ater pan insert Holds the pans in place over the water
3-5 9 Pan support-top Tilts the pans used in the top toward the customer side of the unit
3-6 10 Light bulb A 60 watt rated long-life bulb that should be replaced by a bulb of

the same rating
3-7 11 Lamp socket A high temperature ceramic socket for holding the light bulb
3-8 12 Tinted glass panel Specially tempered colored glass with a thin film of silicone that

protect the light bulbs and colors the light
3-9 13 W ater control switch A three-position switch on which the center position is off; in the

position marked AUT OMA TIC (up), water level in the unit will

be controlled by the float switch; in the position marked MANUAL

(down), water valve is opened directly by the switch; the

MANUAL position is spring loaded so that the water valve will

close when the switch is released
3-9 14 W ater light A light, operated directly by the float switch, that indicates low

water conditions, regardless of the position of the water control

switch; the low water level is indicated when the light is illuminated
3-9 15 Thermometer Indicates the water temperature
3-9 16 W ater Thermostat An electro-mechanical device used to regulate the water

temperature
3-9 17 Power Switch A two-position, three pole switch used to turn on and off the heat

and water control systems

3-4 1107

Model CW-216/CW-114

3-2. OPERA TING CONTROLS (Continued)

Fig. Item
No. No. Description Function

3-9 18 Power Light Illuminates when the power switch is on and the heat and

water system controls are energized; if the power light goes off

during normal operation, this means the water pan hi-limit device

has opened indicating that the unit is out of water

3-9 19 Radiant Heat The infinite regulator is a time proportioning controller; the higher

Infinite Regulator the number set means the radiant heat will be on a greater

percentage of time
3-9 20 Light Switch The light switch is a two-position, two pole switch used to turn the

lights on and off
3-9 21 Light Fuse Holder The fuse holder is a protective device for the lighting circuit; the

fuse is a 15 amp rating and must be replaced by a fuse of the same

size and rating
3-10 22 Float Switch An electro-mechanical sensing device used to automatically control

the water level in the water pan; the sensor can be inactivated by

the water control switch; the sensor illuminates the low water light

when it senses a low water condition

3-11 23 W ater Heater The water heater is a flat strip heater which measures approximately

3” wide by 25” long; there are two heaters rated at 1020 watts

each attached to the bottom of the water pan

3-3. ST ART-UP

Before using, the Henny Penny Display Counter W armer should
be thoroughly cleaned as indicated in the Shut-down and
Clean-up section of this manual.

1. Move all switches and controls on the cabinet to the OFF
position.

2. Turn on power supply for the cabinet at the main circuit
breaker.

Step 2

1107 3-5

3-3. ST ART-UP (Continued)

Model CW-216/CW-114

3. Place pans into the water pan insert.

4. Install and close the doors.

5. Turn the power switch to the ON position.

6. Turn the light switch to the ON position.

7. Turn the radiant heat switch to the desired setting. W e
recommend stating at 6 for the lower radiant. If you have
upper radiant, start at 4. These settings are adjustable and
may change as you become familiar with the food product in

Step 3 this unit.

8. Turn the water control switch to automatic.

9. After approximately 1 minute, turn the water thermostat to
the desired setting. W e recommend about 3.5 to 4 or a
water temperature of 150ºF (66ºC).

3-4. OPERA TION WITH 1. Place product in the pans.

PRODUCT

2. Serve product from the outside edges first. The product
closest to the door opened often will cool fastest.

3. Only leave the doors open when demand requires. During
slow periods, keep the doors closed.

Open the doors only when product is being placed in or
removed from the unit. Leaving the doors open for an
extended period of time may create an improper environment
for the product.

When checking the CW to make sure it’ s holding the
product properly , use a temperature probe or pocket
thermometer on the product and the water in the bottom of
the unit. The product is kept warm by radiant heat and
checking the air temperature inside the CW will NOT
indicate if the product is holding at the proper temperature.
Also, even though the unit has a thermometer on the controls for
the water temperature, it may not accurate.

3-6 1105

3-5. SHUT -DOWN AND 1. Turn the water thermostat to OFF .

CLEAN-UP

2. Turn the radiant heat to OFF .

3. Turn the water control switch to OFF .

4. Remove the doors.

5. Remove all the pans.

6. Remove the drain standpipe.

7. Remove the insert from the water pan and clean with soap
and water at sink.

8. If you have a two tier unit (CW -216), remove wire pan support
from top section and clean with soap and water at sink.

Model CW-216/CW-114

Do not use steel wool, other abrasive cleaners, or
cleaners/sanitizers containing chlorine, bromine, iodine,
or ammonia chemicals, as these will deteriorate the
stainless steel, and glass material, and shorten the life of
the unit. DO NOT USE ABRASIV

E CLEANERS, OR CLEANERS Do not use a water jet (pressure sprayer) to clean the unit,

or component failure could r esult.

9. Clean all surfaces with a soft cloth, soap, and water.

10. Clean around electrical controls with a damp cloth.

11. Install the drain standpipe and insert.

12. Turn off the lights.

13. Turn off the power switch.

14. Leave the doors open until ready to use again.

703 3-7

Model CW-216/CW-114

SECTION 4. TROUBLESHOOTING

4-1. TROUBLESHOOTING GUIDE

PROBLEM CAUSE CORRECTION

Product not

• Doors are not kept closed • Keep doors closed when

holding possible
temperature

• Product held too long • Only hold product for

recommended times

• Water temperature too low • Turn to higher setting

• Radiant heat too low • Turn to higher setting

• Light bulbs out • Replace as required, per

Light Bulbs and Glass Panels
Section

Doors are

• Doors left open too much • Keep doors closed when

fogging allowing doors to cool and possible

cause condensation

• Radiant heat not high enough • Turn to higher setting

• Water temperature too high • See recommended settings

and temperatures

W ater will

• Water supply has been shut- • Check the water supply

not fill off or disconnected

Lights will

• Defective fuse • Replace 15 amp fuse

not turn on

Not all lights

• Faulty light bulbs • Replace with recommended

on bulb, per Light Bulbs and Glass

Panels Section

W ater will not

• Bun pans are not over water • Place perforated bun pans

reach desired over water
temperature

More detailed troubleshooting information is available in the T echnical Manual, available at www .hennypenny .com,

or 800-417-8405 or 937-456-8405.

4-1 203

Model CW-216/CW-114

G L O S S A R Y

HENNY PENNY HOLDING CABINETS

air temperature probe a round device located inside the cabinet that measures the inside air

temperature and sends that information to the control panel

concentration ring assembly a metal assembly located in the water pan in the bottom of the unit that

helps keep an even humidity level inside the cabinet

clean water pan setpoint a preset temperature at which a sensor warns the operator that the water pan

has excessive lime deposits

control panel the components that control the operating systems of the unit; the panel is

located on the top front surface of the cabinet

deliming agent a cleaner used to remove lime deposits in the water pan

drain valve a device that lets the water drain from the water pan into a shallow pan on

the floor; the valve should be closed while the unit is in use if humidity is
desired

float switch a device that senses low water levels in the water pan

food probe a sensor located outside the cabinet that, when inserted into the product,

communicates the temperature of the product to the control panel

food probe receptacle the connection where the food probe is inserted in order to communicate

with the control panel

humidity sensor a device that measures the percentage of humidity inside the cabinet during

use

humidity setting a preset moisture level at which the cabinet operates; this setting is

programmed at the factory but can be changed in the field

LED an electronic light on the control panel

minimum holding temperature the lowest temperature at which a food product can be safely held for

human consumption

module the removable top part of the cabinet that contains all of the operating

system

out of water trip point a preset temperature at which a sensor warns the operator that the water

pan needs refilled

parameters a preset group of setpoints designed for holding specific food products at

certain temperature and humidity levels

power switch the ON/OFF switch that sends electricity to the unit’s operating systems;

this switch does not disconnect the electrical power from the wall to the unit

pressure sprayer a device that shoots a stream of water under pressure; this device should

NOT be used to clean a holding cabinet

203 G-1

Model CW-216/CW-114

probe clip a metal holder that attaches to the outside of the control panel to hold the

food probe when not in use; the clip is an optional accessory

product load capacity the highest recommended number of pounds/kilograms of food product that

can be safely held in the cabinet

proof function a program used for allowing bread to rise

relative humidity the humidity level outside the cabinet

setpoint a preset temperature or humidity; the setpoint is a programmable feature

system initialization a programming process that resets factory settings

temperature setting a preset temperature up to which the cabinet will heat; this setting is

programmed at the factory but can be changed in the field

vent activation switch an automatic control that opens and closes the vent on the rear of the

cabinet to maintain the preset humidity level

vented panels openings on the cabinet that allow air access on the sides and rear of the

module

water fill line the line marked on the inside of the water pan that shows the maximum

water level to prevent overflow onto the floor

water heater sensor a part in the water heater that sends a message to the controls when the

water pan is limed up or empty

water jet a device that shoots a stream of water under pressure; this type of device

should NOT be used to clean a holding cabinet

water pan the area in the cabinet that holds water for creating humidity inside the

cabinet

G-2 203

*FM05

-

020

-F*

Henny Penny Corp., Eaton, Ohio 45320, Revised 11-27-07

Henny Penny Corporation
P.O.Box 60
Eaton,OH 45320

1-937-456-8400
1-937-456-8402 Fax

Toll free in USA
1-800-417-8417
1-800-417-8434 Fax

www.hennypenny.com