Heartland 9800 User Manual

Classic 9800 - 30” Built-in Wall Oven

HEARTLAND

®

A P P L I A N C E S

Use & Care Guide

PART #9809 280408

Table of Contents

Warranty.........................2

Safety..............................3

Installation Instructions.......6

Oven Cooking.................11

Oven racks......................18

More Options...................19

Favorites..........................26

Setup...............................28

Help................................31

Care & Cleaning...............32

Maintenance....................35

Troubleshooting................36

Installer: Please leave this manual with this appliance.
Consumer: Please read and keep this manual for future

reference. Keep sales receipt and/or canceled check as proof
of purchase.

Model Number __________________________________
Serial Number __________________________________
Date of Purchase ________________________________
If you have questions, call:
Heartland Appliances Service
1-877-650-5775
(Mon.-Fri., 8 am-8 pm Eastern Time)
Internet: www.heartlandapp.com
In our continuing effort to improve the quality and

performance of our cooking products, it may be necessary to
make changes to the appliance without revising this guide.

For service information, see page 31.

Classic 9800

1

Classic 9800

HEARTLAND

®

A P P L I A N C E S

Electric Self Clean Model 9800

CONSUMER WARRANTY

ENTIRE PRODUCT – LIMITED ONE YEAR WARRANTY

HEARTLAND warrants the replacement or repair of all parts, of this appliance which prove to be defective in material or
workmanship, with the exception of the painted or porcelain enamel finish or plated surfaces, for one year from the date of
original purchase. Such parts will be repaired or replaced at the option of Heartland without charge, subject to the terms
and conditions set out below.

The warranty period against defects in the painted or porcelain enamel finish, or plated surfaces, is 90 days from date of
original purchase. The warranty does not include replacement of oven lamps or filters.

OVEN ELEMENTS - LIMITED SECOND THROUGH THIRD YEAR WARRANTY

HEARTLAND warrants the oven heating elements against defects in material or workmanship for an additional two
years. These parts will be repaired or replaced at the option of Heartland without charge, but you pay for labour and
transportation subject to the terms and conditions set out below.

TERMS AND CONDITIONS

This warranty applies only for single family domestic use when the appliance has been properly installed according to

1.
the instructions supplied by Heartland and is connected to an adequate and proper utility service. Damage due to faulty
installation, improper usage and care, abuse, accident, fire, flood, acts of God, commercial, business or rental use,
and alteration, or the removal or defacing of the serial plate, cancels all obligations of this warranty.Service during this
warranty must be performed by a factory Authorized Service Person.

Warranty applies to product only in the country in which it was purchased.

2.
Heartland is not liable for any claims or damages resulting from any failure of the Cookstove or from service delays

3.
beyond their reasonable control.

To obtain warranty service, the original purchaser must present the original Bill of Sale, Model and Serial number.

4.
Components repaired or replaced are warranted through the remainder of the original warranty period only.

The warranty does not cover expense involved in making this appliance readily accessible for servicing.

5.
This warranty gives you specific legal rights. Additional warranty rights may be provided by law in some areas.

6.
Adjustments such as calibrations, levelling, tightening of fasteners, or utility connections normally associated with

7.
original installation are the responsibility of the dealer or installer and not that of the Company.

TO ENSURE PROMPT WARRANTY SERVICE, SEND IN YOUR WARRANTY CARD WITHIN 10 DAYS
OF PURCHASE.

If further help is needed concerning this warranty, contact:
Customer Service Place of Purchace________________________________________
1050 Fountain St. N. Date of Purchase_________________________________________
Cambridge, Ontario Serial Number___________________________________________
Canada N3H 4R7 Model Number__________________________________________
Phone: [phone]
Fax: [phone]
www.heartlandapp.com

2

Classic 9800

SAFETY

IMPORTANT SAFETY
INSTRUCTIONS

Warning and Important Safety Instructions appearing in this
guide are not meant to cover all possible conditions and
situations that may occur. Common sense, caution, and care
must be exercised when installing, maintaining, or operating
the appliance.

Always contact your dealer, distributor, service agent, or
manufacturer about problems or conditions you do not
understand.

Recognize Safety Symbols, Words, Labels

WARNING

WARNING – Hazards or unsafe practices which COULD
result in severe personal injury or death.

CAUTION

CAUTION – Hazards or unsafe practices which COULD
result in minor personal injury.

Read and follow all instructions before using this appliance
to prevent the potential risk of fire, electric shock, personal
injury or damage to the appliance as a result of improper
usage of the appliance. Use appliance only for its intended
purpose as described in this guide.

To ensure proper and safe operation: Appliance must be
properly installed and grounded by a qualified technician.
Do not attempt to adjust, repair, service, or replace any
part of your appliance unless it is specifically recommended
in this guide. All other servicing should be referred to a
qualified servicer.

Always disconnect power to appliance before servicing.

To Prevent Fire or Smoke Damage

•

Be sure all packing materials are removed from the
appliance before operating it.

•

Keep area around appliance clear and free from
combustible materials. Flammable materials should not
be stored in an oven.

•

Many plastics are vulnerable to heat. Keep plastics
away from parts of the appliance that may become
warm or hot.

•

To prevent grease fires, do not let cooking grease or
other flammable materials accumulate in or near the
appliance.

In Case of Fire

• Use dry chemical or foam-type extinguisher or baking
soda to smother fire or flame. Never use water on a grease
fire.

Turn off appliance to avoid spreading the flame.

1.
NEVER pick up or move a flaming pan.

2.
Smother fire or flame by closing the oven door.

3.

Child Safety

CAUTION

NEVER store items of interest to children in cabinets above
an appliance. Children climbing on the appliance or
on the appliance door to reach items could be seriously
injured.

NEVER leave children alone or unsupervised near the

•
appliance when it is in use or is still hot. Children should
never be allowed to sit or stand on any part of the
appliance as they could be injured or burned.

Children must be taught that the appliance and utensils

•
in it can be hot. Let hot utensils cool in a safeplace, out of
reach of small children. Children should be taught that an
appliance is not a toy. Children should not be allowed to
play with controls or other parts of the appliance.

About Your Appliance

CAUTION

NEVER use an appliance as a step to reach cabinets above.
Misuse of appliance doors, such as stepping, leaning or
sitting on the door, may result in possible tipping of the
appliance, breakage of door, and serious injuries.

To prevent potential hazard to the user and damage to the

•
appliance, do not use appliance as a space heater to heat
or warm a room. Also, do not use the oven as a storage
area for food or cooking utensils.

Do not obstruct the flow of air by blocking the oven vent.

•
DO NOT TOUCH HEATING ELEMENTS OR INTERIOR

•
SURFACES OF OVEN. Heating elements may be hot
even though they are dark in color. Interior surfaces of
any oven become hot enough to cause burns. During and
after use, do not touch, or let clothing or other flammable
materials contact heating elements or interior surfaces
of oven until they have had sufficient time to cool. Other
surfaces of the appliance may become hot enough to
cause burns – among these surfaces are: oven vent
openings and surfaces near these openings, oven doors,
windows of oven doors.

3

Classic 9800

Do not touch a hot oven light bulb with a damp cloth as

•
the bulb could break. Should the bulb break, disconnect
power to the appliance before removing bulb to avoid
electrical shock.

A cooling fan should be heard whenever the oven is

•
operating. If you do not hear the fan, call an authorized
servicer.

NEVER use aluminum foil to cover an oven rack or oven

•
bottom. Misuse could result in risk of electric shock, fire,
or damage to the appliance. Use foil only as directed in
this guide.

Cooking Safety

Never heat an unopened food container in the oven.

•
Pressure build-up may cause container to burst resulting in
serious personal injury or damage to the appliance.

Use dry, sturdy potholders. Damp potholders may cause

•
burns from steam. Dish towels or other substitutes should
never be used as potholders because they can trail across
hot elements and ignite or get caught on appliance parts.

Wear proper apparel. Loose fitting or long hanging

•
sleeved apparel should not be worn while cooking.
Clothing may ignite and cause burns if garment comes in
contact with heating elements.

Always place oven racks in the desired positions while

•
oven is cool. Slide oven rack out to add or remove food,
using dry, sturdy potholders. Always avoid reaching into
the oven to add or remove food. If a rack must be moved
while hot, use a dry potholder. Do not let potholder
contact hot element in oven.

Use racks only in the oven in which they were shipped/

•
purchased.

Use care when opening the oven door. Let hot air or

•
steam escape before removing or replacing food.

PREPARED FOOD WARNING: Follow food manufacturer’s

•
instructions. If a plastic frozen food container and/or its
cover distorts, warps, or is otherwise damaged during
cooking, immediately discard the food and its container.
The food could be contaminated.

Do not allow aluminum foil or meat probe to contact

•
heating element.

Always turn off all controls when cooking is completed.

•

Utensil Safety

Follow the manufacturer’s directions when using oven

•
cooking bags.

This appliance has been tested for safe performance

•
using conventional cookware. Do not use any devices
or accessories that are not specifically recommended in
this guide. Do not use add-on oven convection systems.
The use of devices or accessories that are not expressly

recommended in this guide can create serious safety
hazards, result in performance problems, and reduce the
life of the components of the appliance.

Only certain types of glass, glass/ceramic, ceramic,

•
earthenware, or other glazed utensils are suitable for
oven service without breaking due to the sudden change
in temperature. Follow utensil manufacturer’s instructions
when using glass.

Cleaning Safety

Turn off all controls and wait for appliance parts to cool

•
before touching or cleaning. Clean with caution. Use care
to avoid steam burns if a wet sponge or cloth is used to
wipe spills on a hot surface. Some cleaners can produce
noxious fumes if applied to a hot surface.

Clean only parts listed in this guide.

•

Self-Clean Oven

CAUTION

Do not leave racks, broiling pan, food or cooking utensils,
etc. in the oven during the self-clean cycle.

Do not clean door gasket. The door gasket is essential for

•
a good seal. Care should be taken not to rub, damage, or
move the gasket.

Do not use oven cleaners or oven liners of any kind in or

•
around any part of the self-clean oven.

Before self-cleaning the oven, remove broiler pan,

•
oven racks and other utensils, and wipe off excessive
spillovers to prevent excessive smoke or flare ups.

Important Safety Notice and Warning

The California Safe Drinking Water and Toxic Enforcement
Act of 1986 (Proposition 65) requires the Governor of
California to publish a list of substances known to the State
of California to cause cancer or reproductive harm, and
requires businesses to warn customers of potential exposures
to such substances.

Users of this appliance are hereby warned that when
the oven is engaged in the self-clean cycle, there may be
some low-level exposure to some of the listed substances,
including carbon monoxide. Exposure to these substances
can be minimized by properly venting the oven to the
outdoors by opening the windows and/ or door in the room
where the appliance is located during the self-clean cycle.

IMPORTANT NOTICE REGARDING PET BIRDS:

Never keep pet birds in the kitchen or in rooms where
the fumes from the kitchen could reach. Birds have a very
sensitive respiratory system. Fumes released during an oven
self-cleaning cycle may be harmful or fatal to birds. Fumes
released due to overheated cooking oil, fat, margarine and
overheated non-stick cookware may be equally harmful.

4

Note: For microwave oven operation (select models) refer
to the use

Save These Instructions for Future
Reference

Classic 9800

5

Classic 9800

Remove lower screws from hinge
receptacle plates. Align lower trim
and reinstall screws.

Installation Instructions

Cut hole in cabinet to mount oven. Cutout in cabinet

1.
should be level and straight.

NOTE: There are no provisions to level the unit after it is
installed. An oven that is not level could cause poor baking
results.

Install plywood floor as shown on page 7 or 8 for floor

2.
installation.

Remove oven door(s). See Oven Door Removal

3.
procedure.

Attach unit to the cabinet with four No. 8 x 1 screws

4.
supplied with unit inside of envelope containing these
instructions. Pre-drill holes in cabinet for attachment
screws using 1/8 drill. Oven mounting holes are
provided in side trim.

Install bottom trim.

5.
Replace oven door(s). See Oven Door Replacement

6.
procedure. (page 9)

See instructions at right for electrical hook-up.

7.
See Use and Care Manual for operating instructions.

8.

Installing Bottom Trim Piece

Electrical Connections

Electrical hookup must be performed by a licenced

•
electrician

3.6kW@ 240 Volts 60Hz

•
A licensed Electrician must be used to hardwire house

•
unit to a junction power supply box. A power supply
junction box must be mounted in the cupboard below
the unit in a wall mounted installation or in the cabinet
adjacent to in an undercounter installation. Once the
appliance is in place, secure power supply box.

Stove must be electrically grounded in compliance with

•
local codes. In the absence of local codes, refer to the
National Electrical code ANSI/NFPA 70 “Latest Edition”
in the US or in Canada with the Canadian Electrical
Code, Part I, CSA Standard C22, or the Local National
Electrical Code.

Interrupt the source of electricity to the unit when

•
attempting to repair or service the oven. Failure to do
this could result in a dangerous or even fatal shock

CAUTION

For European style cabinets (flush front) the required
clearance for operation of the oven door is minimum
spacing of 7/8 between the cutout and the door, hinge or
drawer of the cabinet.

Some built-in cabinets may not be wide enough, due to
their construction, to allow this installation.

DO NOT INSTALL BOTTOM TRIM UNTIL UNIT IS ATTACHED
TO THE CABINET.

WARNING

Improper installation of the grounding circuit can result in
a risk of electric shock.

Consult a qualified electrician or service technician if the
grounding instructions are not completely understood, or if
doubt exists as whether the appliance is properly grounded.

Important: Save these installation
instructions for local electrical
inspector’s use.

6

30” SINGLE WALL OVEN

C

D

1

2

E

A

B

I

H

F

G

Z

H

F

G

Z

J

I

W

Y

C

B

K

E

D

1

2

A

1 1¼” Dia. Conduit Access Hole*
2 5/8” Plywood Floor (Must Support 250lbs.)

DIMENSIONS

Inches cm
A 30 min 76.5
B 24 min 61
C 29-1/16 +/- 1/16 74
D 24 min 61

E 28½ +/- 1/16 72.5

F 29½ 75
G 29¾ 76
H 25-7/16 65

I 4 to 31 10.5 to 79

30” WALL OVEN UNDER COUNTER

1 1¼” Dia. Conduit Access Hole*
2 5/8” Plywood Floor (Must Support 250lbs.)

Classic 9800

DIMENSIONS

Inches cm
A 25 63.5
B 24 min 61
C 29-1/16 +/- 1/16 74
D 24 min 61
E 28½ 72.5
F 29½ 75

G 29¾ 76
H 25-7/16 65

I 36 91.5

J 1½ 4

K All Cooktops 3 max 8 max

NOTES

Z Do not block air exhaust slots along bottom of

oven.

Y Gas or electric cooktops may be installed over

W Electrical connection for electric cooktop must be

in adjacent accessible location. Cooktop and wall

oven must be on separate 120/240 or 120/208

volt 60Hz AC circuits.

ovens. See cooktop installation instructions for

NOTE: * Hole must be cut as close to corner of cabinet as possible.

cutout size. (See page 10)

7

Classic 9800

Side and/or top fillers
may be necessary if unit
is positioned between
existing cabinets. Be
sure they are attached
securely, since they will
anchor the oven in the
cabinet.

Distance from rear cabinet wall to

inside of cabinet kick plate minus 1/8”

Note: This dimension varies

depending on cabinet construction.

Paint black (optional)

Top surface and side edges of plywood

If unit is positioned between existing

cabinets, it may be necessary to add a

cabinet kick plate to support platform.

Do not add if cabinet has kick plate

under the walloven cut-out.

Paint black (optional)
Front edge of plywood and
front of kick plate if needed

30” WALL OVEN UNDER COUNTER

1 1¼” Dia. Conduit Access Hole*
2 5/8” Plywood Floor (Must Support 250 lbs.)

See below for Support Platform Construction.

DIMENSIONS

Inches cm
A 25 63.5
B 24 min 61

C 29-1/16 +/- 1/16 74

D 24 min 61
E 28½ 72.5

I 36 91.5
J 1½ 4

K 3 max 8 max

Z Do not block air exhaust slots along bottom of

oven.

Y Gas or electric cooktops may be installed over

ovens.

NOTE: * Hole must be cut as close to corner of cabinet as
possible.

NOTES

W Electrical connection for electric cooktop must be

in adjacent accessible location.

8

Classic 9800

Hinge Locking L ever

(Locked Position)

Figure 1

Hinge Locking Lever

(Unlocked Position)

Figure 2

Figure 3

Hinge Arm

Hinge Arm Slots

Figure 4

Hinge Receiver

Horizontal Pins

Figure 5

Oven Door Removal

For ease of installation, remove oven door(s) before placing
unit into cutout. This will reduce the weight of the unit by
about 35 pounds per door. Remove the oven door as
follows:

Open oven door to the “Full Open” position (see Figure

•

1).
Rotate hinge locking lever DOWN, to unlock hinge from

•
the unit (see Figure 2).

Close oven door to the “Removal” position (until it stops;

•
see Figure 3).

Grasp the door firmly on each side and lift the door

•
straight up and off the unit.

NOTE: The oven door is heavy. Be sure you have a firm grip
before lifting the oven door off the unit.

Do not lift the door by the handle!

Oven Door Replacement

Replace oven door after placing unit into cutout. Replace
oven door as follows:

Grasp oven door firmly on each side, hold oven door

•
at approximately a 30° angle and align oven door
hinge arm (see Figure 4) with hinge receiver on unit (see
Figure 5).

Insert oven door hinge arm into hinge receiver until the

•
hinge arm slots (see Figure 4) align with horizontal pins
on the hinge receiver (see Figure 5) and place hinge
arm onto the hinge receiver.

Once the hinge arms are resting on the hinge receiver

•
pins (see Figure 3) open oven door slowly to the “Full
Open” position (see Figure 2).

Rotate hinge locking lever UP to the locked position to

•
secure the oven door to the unit (see Figure 1).

NOTE: Make sure that hinge locking lever is rotated fully UP
to the locked position as shown (see Figure 1) before closing
oven door.

CAUTION

Door will not close all the way and could fall off when
opened if the hinge locking levers are not rotated fully UP
to the locked position.

If hinge locking lever will not rotate fully UP to the locked
position as shown (see Figure 1) then the hinge arm is not
properly seated on the receiver. Rotate the hinge locking
lever DOWN to the unlocked position (see Figure 2) and
remove oven door as outlined in the Oven Door Removal
procedure. Then replace the oven door as outlined in the
Oven Door Replacement procedure, making sure that the
hinge arm slots are fully seated on the horizontal pins in the
hinge receiver.

Once the hinge locking lever is rotated fully UP to the

•
locked position (see Figure 1) close the oven door.

9

Classic 9800

3-13/16 MAX

BURNER BOX DEPTH

36 MIN

29-1/16 + 1/16

WALL OVEN CUT OUT

HEIGHT

3 MAX

SUPPORT PLATFORM HEIGHT

Cooktop Shown For Reference Only.

See Cooktop Installation Instructions For Cutout Size

30” Under Counter Wall Oven

with Cooktop

10

Classic 9800

Cancel

Bake

Oven
Light

More

Options

Clean

Broil

Timer 1 Timer 2

Help

Favorites

Setup

1 2 3

4 5 6

7 8 9

0

On/Off On/Off

abc def

jklghi mno

tuv

Space

pqrs wxyz

Back

Lock

Enter

HE A RT LA N D

Convect

A B C D E F G

Oven Cooking

Control Panel

The control panel is designed for ease in programming. The display window shows options for each function and moves
from step to step through the programming process.

A Function Pads Use to program the oven for wall

oven.

B Quickset pads Use to select options in display

window (next to display window
on both sides).

C Display

window

Displays oven functions, options
and time of day.

Note: Four seconds after entering the function, option,
number or letter, the function will automatically be
entered. If more than 30 seconds elapse between steps
in programming, the function will be canceled and the
display will return to the previous display.

D Favorites Use to access, program or save

baking cycles.

E Help Press for on-screen help
F Setup Use to view or change factory

default.

G Number Pads Use to enter time and temperature,

or to enter Favorites names.

Clock

Quickset Pads

Quickset pads are located on each side of the display
window and are used to select the desired function or option
in the display window. To select the option or function, press
the Quickset pad next to the word.

If you need to back out of a function or option in the display,
press the Back pad. When your programming is complete,
press the Enter pad or wait four seconds and the function
will start automatically.

Up or Down arrows indicate additional screens with
additional options. Press the Quickset pads next to the
arrows to scroll through the display.

Setting the Clock:

Press the Setup pad.

1.
Select Clock using the Quickset pads.

2.
Select Time.

3.
Enter the time using the number pads.

4.
Press Enter.

5.
Select AM or PM in 12 hour mode. (For 24 hour clock,

6.
see page 12.)

Select Set.

7.
To exit the Setup mode, press Setup.

8.

Entering the day of the week:

Press Setup pad.

1.
Select Clock.

2.

11