Health O Meter 2450KL User Manual

PRO PLUSTM PORTABLE WHEELCHAIR SCALE

MODEL 2450KL

BALANCE PORTATIVE PRO PLUSTM

POUR FAUTEUIL ROULANT

MODELE 2450KL

BALANZA PORTABLE PRO PLUSTM PARA

SILLA DE RUEDAS

MODELO 2450KL

OPERATION MANUAL

MODE D'EMPLOI

MANUAL DE OPERACIÓN

PRO PLUSTM PORTABLE WHEELCHAIR SCALE

MODEL 2450KL

Thank you

Please read this manual carefully and keep it handy for ready reference.

Merci

Veuillez lire attentivement ce manuel et le garder à portée de main pour pouvoir le consulter à
tout moment

d'avoir acheté ce produit.

Gracias

Lea por favor este manual cuidadosamente y manténgalo a su alcance para una pronta
referencia.

for your purchase of this product.

por la adquisición de este producto.

ENGLISH............................................................................................ 1

FRANÇAIS ......................................................................................... 23

ESPAÑOL .......................................................................................... 45

TABLE OF CONTENTS

CAUTION AND WARNING.................................................................................................... 2

SPECIFICATIONS.................................................................................................................2

SET UP..................................................................................................................................3

OPERATION INSTRUCTIONS.............................................................................................. 6

MAINTENANCE.....................................................................................................................17

TROUBLESHOOTING........................................................................................................... 18

CALIBRATION PATH ............................................................................................................ 19

EXPLODED VIEW OF SCALE .............................................................................................. 19

PARTS LIST ..........................................................................................................................21

WARRANTY ..........................................................................................................................22

1

CAUTION AND WARNING

To prevent injury and damage to your scale, please follow these instructions very carefully.

• For accurate weighing the scale must be placed on a flat and a stable surface, locking screw
is locked properly and the scale bottom is not touching the floor.

• For accurate weighing, verify proper operation according to the procedure described in this
manual before each use.

• Do not use in the presence of flammable materials.

• Operating at other voltages and frequencies than specified could damage the equipment.

• If the “LOW BAT” indicator activates, for accurate weighing, replace the batteries or connect

the scale to an AC power source as soon as possible.

SPECIFICATIONS

GENERAL

Health o meter’s Pro PlusTM Portable Wheelchair Scale Model 2450KL uses highly sophisticated
microprocessor technology. Each precision instrument is designed to provide accurate, reliable
and repeatable weight measurements and features that make the weighing process simple, fast
and convenient.
The scale is set up to use motion-sensing weighing technology, to determine the actual weight
of a moving patient. The scale may be changed to measure live weight; see page 13 for
instructions on changing the scale setting.
The weight can be display in pounds (decimals, fractions of a lb or lb/oz) or in kilograms. The
scale features low self-weight, width-adjustment mechanism to fit wheelchair various dimensions
and a display assembly stand.
The unit can be operated using its AC adapter or by 6-D cell batteries (not included).

SCALE SPECIFICATIONS

Capacity and Resolution

Power Requirements

Environmental

Physical Dimensions Adjustable Platform

600 Lb x 0.2 Lb / ¼ lb / 4 oz (270 Kg x 0.1 Kg)

Adapter 120VAC - 6VDC - 60Hz or 6 x D size batteries

Operating temperatures: 50°F to 95°F (10°C to 35°C)
Storage temperatures: 30°F to 125°F (0°C to 50°C)
Humidity: 85%

Length: 31¾” (80 cm)
Width: 23½” to 31¾”
(60 cm to 80 cm)
Weight: 23.6 Lb (10.7 Kg)

2

SET UP

Parts List:
(1) Scale Assembly (1) AC Adapter

(1) Display Assembly (1) Load Cell Cable
(4) Plastic Feet Assemblies

Tools required:
Remove each assembly from the carton and unwrap packing material carefully to prevent

scratching the unit’s parts.

Phillips head screwdriver.

Figure 1. Assembly After Shipment

Scale - Opening and Assembly Instructions

1. Begin with the scale in the folded upright position resting on its ramps, as in Figure 2a.

2. Lightly slide up the display assembly in the direction of the handle and remove it from the
scale.

3. Open the stand at the back of the display assembly and place the display assembly on a
flat, stable table or on the floor.

4. Open the scale and place it upside down on a level floor.

5. Screw in the four plastic feet assemblies; do not tighten. Turn the scale assembly right
side up on its feet.

6. Tighten the locking knob located on the carrying handle

NOTE

: For accurate weighing, the locking knob must be completely tightened.

7. Make sure that all scale parts are leveled at least ½” from the floor (pay special attention to
the two folding hinges in the center). If necessary, raise the scale by opening all four
plastic feet.

8. Bring the wheelchair close to the scale ramps. Unscrew the width adjusting knob and
adjust the scale width by moving the left ramp.

NOTE

: Often front and rear wheels on wheelchairs are not perfectly aligned. Make sure that

both front and rear wheels mount the ramps.

3

SET UP

Figure 2a Figure 2b

9. Tighten the width adjusting knob in order to lock the width adjusting mechanism.

10. Remove the stand at the rear of the display assembly by unscrewing 4 screws, in order to
connect load cell cable and power cord to the display assembly (see Figure 3).

11. Connect the load cell cable connector to the load cell port on the rear of the display
assembly and insert and secure the cable into the center channel in the display.

12. Connect power cord to the power port in the display assembly and insert and secure the
cable into the 2nd channel from the left in the display.

13. Install the stand on the rear of the display assembly and secure with four screws.

14. Connect the load cell cable connector to the load cell port on the inner side of the right
ramp.

15. Screw/unscrew the plastic feet to level the scale.

16. After the first assembly, for scale folding and moving purposes, leave the four plastic feet,
power cord and load cell cable connected to the display assembly for the next use.

Figure 3.

4

SET UP

Preparing the Scale for Use

1. Remove protective plastic film from keypad and display.

2. Place batteries in the battery holder (see “Replacing Batteries”).

3. Plug the scale’s AC adapter into the power source.

4. Press the ON/OFF button to turn the scale on. The display will show “Health o Meter

Pro-Plus” and then ”000

5. Place a weight [not to exceed 600 Lb (270 Kg)] on the scale. The display should read

“WEIGHING“ until the weight calculation is complete and the weight is displayed.

6. Press the KG/LB button to select the weight mode (Lb/Kg).

7. Press the REWEIGH button; the scale should perform the weighting process again.

8. Remove the weight from the scale, the scale will return to zero and the display will read

“ZERO” on the left upper side of the screen along with

9. Disconnect the scale’s AC adapter from the power source. The scale will shut off. Press

On/Off and the scale will switch to battery power.

Lb00oz

(a)

”.

(b)

*

”000Lb00oz”.

NOTE

: If the set up procedure failed, refer to the troubleshooting instructions. If the problem is

not corrected, refer to qualified service personnel.

(a)

To adjust the display backlight and/or contrast, please refer to page 13.

(b)

To change the display mode in pounds to fractions or decimals, please refer to page 8.

Replacing Batteries

Figure 4. Replacing Batteries

#

(refer to the Parts List on page 21 for details on parts followed by

)

1. Unplug the scale.

2. Remove the battery cover from the display assembly.

3. Disconnect battery holder cable connector from the scale-battery connector.

4. Carefully remove the battery holder by sliding it out the display assembly.

5. Replace the batteries with new ones.**

6. Carefully position the battery holder into the display assembly.

7. Plug the battery holder cable connector to the scale-battery connector.

8. Attach the battery cover to the display assembly and install the screw.

* To change the scale default units to kilograms, or to deactivate the LB/KG button,

please contact Technical Support at 1 800 638-3722 or [phone].

** We recommend the use of EVEREADY Energizer

®

e2TM batteries.

5

OPERATION INSTRUCTIONS

1. Press the ON/OFF button to turn the scale on.

2. Wait until ”000

3. Bring the wheelchair close to the scale ramps. Unscrew the width adjusting knob and
adjust the scale width by moving the left ramp.

NOTE

4. Tighten the width adjusting knob in order to lock the width adjusting mechanism.

5. Make sure that all scale parts are leveled at least ½” from the floor (pay special attention

6. If the wheelchair weight is known, enter the TARE value according to instructions in the

7. Move the wheelchair and patient over the ramps until the front wheelchair wheels are

8. We recommend reweighing after the patient is sitting still on the wheelchair on the platform

9. Remove the wheelchair and patient from the scale by moving straight back off the ramp.

: Often front and rear wheels on wheelchairs are not perfectly aligned. Make sure that

both front and rear wheels mount the ramps.

for two folding hinges in the center). If necessary, raise the scale by opening all four plastic
feet.

“Menu”, para 02. If the wheelchair weight is unknown, place the wheelchair only on the
platform; press REWEIGH. Enter the Automatic TARE by pressing the TARE button.
Display will read ”000

stopped by the ramp guardrails. The display should read “WEIGHING“ until the weight of
the patient is displayed.

by pressing the REWEIGH button.

” and “ZERO” on the left side of the display will appear.

Lb00oz

”.

Lb00oz

NOTE

: The scale will always default to the settings and units last used.

6

OPERATION INSTRUCTIONS

Figure 5. Keypad

ITEM DESCRIPTION FUNCTION

POWER Turns scale ON and OFF.

ZERO Zeros the scale prior to weighing.

Holds the value of the weighed object on the display until

HOLD/RELEASE

REWEIGH

KG/LB button

MENU Enters the menu of the scale.

BMI

PRINT Prints patient’s data (if printer is connected to the scale).

ID

TARE

EXIT

the button is pressed again to clear the value. Also used to
scroll down in the menu.

Allows repeated weighing of the patient without stepping
off the scale.

Toggles between kilograms or pounds. Also used to scroll
up in the menu.

Prompts entry of data to calculate the patient’s Body Mass
Index (BMI).

Prompts entry of patient’s identification number (ID). This
ID will be stored with all the weighing made until is cleared
or a different ID is stored.

Prompts entry of TARE value that will be deducted from
the weight on the platform. Also releases tare weight
(returns display to zero).

Reverts back one step when in the menu and data entry
modes.

ENTER Used to enter commands and values into the scale.

7

OPERATION INSTRUCTIONS

MENU

In the menu screen the user can set preferences and/or instruct the scale how to handle stored
data. The menu can be navigated using the up and down keys (cd) or by entering the
associated menu position number with the keypad. The menu has a “roll-over” way of working:
when the user scrolls to the bottom of the menu and presses the down button, it will return to the
top of the menu.

Figure 6. Main Menu

01 WEIGHT DISPLAY MODE

(only applies to pound values, NOT the metric values)

The user can set the screen display value in either fraction of pound (¼, ½ or ¾ lb), in pounds
and ounces (resolution of 4 ounces) or in decimals (resolution of 0.2 lb). When kg is selected as
the units of use, these settings have no effect. The mode that is selected is used through all the
screens.

Figure 7. Weight Display Mode

8

OPERATION INSTRUCTIONS

02 TARE WEIGHT

NOTE: Due to the scale’s sensitivity, we recommend using the REWEIGH function prior to

setting the TARE weight, in order to eliminate any operator interference with the item to
be tared out.

There are two ways to manually enter a tare weight (such as the weight of a wheelchair, shoes,
etc): press MENU (1) and select option 02-Tare Weight or press TARE (9). If there is no weight
on the scale platform (value displayed is zero and there is no tare) and the user presses the
TARE button (9), the Tare Weight window appears and prompts the user to enter the TARE
value and to press ENTER. NOTE: The tare weight must be entered using the following
increments: 4oz, 0.2lb, ¼lb. The value entered will display in minus (-). After the TARE has been
entered, the scale goes back to normal operation. This TARE value is stored in memory until
changed or cleared.

Important: The TARE weight cannot exceed 125 lb.

The number that is to be changed will
flash and will move from the left to the
right after the appropriate number was
entered or by using the c key (left)
and the d key (right).

TARE display
indicates the weight
that has been tared
out

Figure 8. Tare Weight

Automatic Tare

The user can set a tare weight by pressing the TARE button (9) while there is a weight on the
scale platform. The display will come to zero and TARE will be displayed to indicate there is a
tare value in the memory (as displayed in Figure 8 above).

Removing the Tare

Additional pressing of the TARE button will delete the tare value from memory, TARE will
disappear from the display and the scale will resume normal operation.

03 DATA MANAGEMENT

The scale manages patient data including patient ID, weight, height, tare and BMI. The value is
stored in memory or transferred to PC. This function is performed by opening a new data file.

OPENING A NEW DATA FILE:

1. Press the ID button (7).

2. Using the keypad, type in the identification number.

3. Press ENTER.
This scale will also calculate Body Mass Index (BMI).

CALCULATING BMI:

1. Place the patient on the scale platform.

2. Press the BMI button (2).

9

OPERATION INSTRUCTIONS

3. The scale will prompt you to enter the patient’s height. Use the keypad to enter the height in

1/4" (1=1/4, 2=1/2, 3=3/4) or 1 cm increments (use inches for weight in lb, cm for kg). Press
ENTER.

4. Display will read the patient’s BMI.

The scale offers you two options to manage your information: to transfer/download the values or
to store them. The first option automatically downloads (transfers) the value to your PC. The
second option stores the value in memory. The maximum capacity of the scale is 270 files of
different data.

01 Auto Download

02 Store in memory

03 Do not store data

Automatic Download is the default option and will transfer the
value to the PC as soon as the patient steps off the scale or
when the user presses the HOLD/RELEASE button if it was
kept in “HOLD”. If no PC is connected, the value is not
transferred and not stored and will be lost after the load is
removed from the scale.

The value is stored in memory
for later download to PC.
If the memory is close to full
the user will be warned and
given the option to transfer all
values to the PC or to clear
the memory of all values.

All the data will be cleared.

10

OPERATION INSTRUCTIONS

04 Transfer now

05 Clear memory

04 SCALE SETTINGS

All the values stored in memory are transferred to the PC and
the scale memory is cleared of all values. If the transfer was
unsuccessful, the values are kept in memory until
successfully transferred or cleared.

All the values stored in memory will be cleared.

01 Auto Hold Time

02 Sleep Time

The user can determine how long to display the weight
reading once it is determined, regardless of whether the
patient remains on the platform. The scale defaults to no Auto
Hold Time. The maximum setting is 20 seconds Hold Time.

The user can set the time elapsed before the scale goes into
the sleep mode. The default is 1 minute. When the scale
goes into sleep mode, STANDBY is displayed on the screen.

11

OPERATION INSTRUCTIONS

03 Auto Off Time

04 Tone Volume

The user can determine how long the scale will operate
before turning off automatically due to inactivity. Default
time is 10 minutes. If the value is set to zero, the auto off
function is disabled.

There is an option to adjust the beeping tone of the scale.
This tone should sound when the scale has determined
the weight on the platform, when a key is pressed, after
the scale is turned on, at the end of self-test, or in the case
of fault or warning.

Use the c and d keys on the keypad to adjust the
volume.
Whenever the user presses the key to change a volume, a
beep will sound to indicate the set volume level.

05 Display Date and Time

This option will turn on or
turn off the date and time
display.

12

OPERATION INSTRUCTIONS

06 Display Backlight

07 Display Contrast

08 Live Weight

The user can set the brightness of the backlight.

The user can set the brightness of the LCD.

By selecting “Yes” the user can set the Live Weight mode
to deactivate the motion-sensing mode. In the Live Weight
mode the weight displayed will fluctuate with the patient’s
movement; the scale will not lock on quickly to the weight
as is the case in the motion-sensing mode.
Press the REWEIGH button to operate the motion-sensing
mode and to determine the correct weight on the screen.
To revert back to motion-sensing mode, change the Live
Weight setting to “No”.

05 SYSTEM SETTINGS

01 Set Time & Date
The user can set the time and date using the keypad.

To set the time move between hours, minutes and
seconds using the up and down keys cd and enter the
values on the keypad. To jump to the AM/PM line press
the ENTER button once.

13

OPERATION INSTRUCTIONS

Set the date using the up and down keys cd and enter the
values on the keypad.

02 About

06 SYSTEM TEST

This screen displays the software version of the scale.

01 Battery Test

02 USB Connection

The scale will display the estimated amount of battery life
remaining until the batteries will have to be replaced.

NOTE: In order to complete the battery test, the scale must be
powered by batteries only. Unplug the scale from AC power
source prior to battery test.

The scale will test the connection to the PC and will display a
message “Connection is OK” or ”NO Connection”.
If “NO Connection” is displayed, check your USB connections
on the scale and on your PC and retest the connection. Refer
to qualified service personnel if problem persists.

14

OPERATION INSTRUCTIONS

03 UI Test

The scale has a diagnostic routine where it tests the User
Interface (UI) hardware functionality (LCD, keypad). In order to
do this the user has to press all the keys according to the
messages displayed on the screen.

07 USER SETTINGS

If the requested command was not received or wrong button
was pressed, the following message will be displayed.

If after 10 seconds the requested command was not received,
the following message will be displayed. If “UI Error Failure” is
displayed, refer to qualified service personnel.

01 Retain Entered Values

This option allows the user to use the same values for ID,
height and TARE between weighing. If this option is disabled,
the user has to re-enter these values for each reading. If the
values are not entered, only the weight is stored.
NOTE: These values cannot be retained by ID number.

15

OPERATION INSTRUCTIONS

02 Disp Height & ID

When the user selects to
display the height and ID of the
user, it will be displayed at the
bottom of the screen. We
recommend the use of this
function to ensure that the
patient’s correct ID and height
have been entered.

03 Prompt For Height

04 Prompt For ID

When this option is activated,
the user will be asked to enter
the patient’s height after every
weighing.

When this option is activated,
the user will be asked to enter
the patient’s ID number after
every weighing.

16

MAINTENANCE

GENERAL

This section provides instructions for maintenance, cleaning, troubleshooting and operator
replaceable parts for the Pro Plus
operations other than those described in this section should be performed by qualified service
personnel.

TM

Portable Wheelchair Scale Model 2450KL. Maintenance

MAINTENANCE

Before first use and after periods of non-use, check the scale for proper operation and function.
If the scale does not operate correctly, refer to qualified service personnel.

1. Check overall appearance of the total scale for any obvious damage, wear and tear.

2. Inspect AC adapter for cord cracking or fraying or for broken or bent prongs.

CLEANING

Proper care and cleaning is essential to ensure a long life of accurate and effective operation.

Disconnect the scale from the AC power source.

1. Clean all external surfaces with a clean damp cloth or tissue. Mild soap and water solution

may be used. Dry with a clean soft cloth.

2. Do not immerse the scale into cleaning or other liquid solution.

3. Do not use Isopropyl Alcohol or other solutions to clean the display surface.

17

TROUBLESHOOTING

Refer to the following instructions to check and correct any failure before contacting service
personnel.

SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION

Scale does not turn on 1. Dead Battery

2. Faulty electrical outlet

3. Bad power supply

Questionable weight or
the scale does not zero

1. External object
interfering with the scale

2. The display did not show
”0.0” before weighing

1. Replace batteries

2. Use a different outlet

3. Replace adapter

1. Remove interfering object
from the scale

2. Ask the patient to get off
the scale, zero the scale
and begin weighing
process again

3. Scale is not placed on a
level floor

3. Place the scale on a level
floor and begin weighing
process again

4. Scale is out of calibration 4. Check weight with known
weight value

5. Improper Tare 5. Place the item to be tared
on the scale ramps. Press
REWEIGH. Once the
weight of the item is
displayed, press TARE.
Place the patient and the
tared item back on the
scale. Press REWEIGH
again.

Weighing is performed but
the display shows “weigh”
and “reweigh” every few
seconds; the weighing
process takes too long and
no weight is displayed.

The display shows
“Overload” message

The display shows
“LOW BAT” message

The display shows
“Load Cell Error” message

The patient is not sitting still Ask the patient to be still or

you can change to live weight
setting

The load on the scale
exceeds the capacity
(600 Lbs)

Remove the excess weight
and use the scale according to
its limits

The batteries are empty Replace batteries according to

instructions

There is a problem with one
or more load cells or the load
cell cable is disconnected.

Check load cell cable
connection at the display and
platform assembly ports. If the
problem is not corrected, refer
to qualified service personnel
to replace the defective load
cell

18

CALIBRATION PATH

The calibration is performed in Kg or Lb, according to the units of measure used upon entering
into the calibration path.

Operator Action Display

1. Press ON/OFF button and immediately press and
hold HOLD/RELEASE button for 3-4 seconds

2. Press ENTER Enter load weight

3. Using cd keys and/or the keypad, set the
calibration load to at least 200 lbs (for best results
and greater accuracy, use a 600 lb weight). Press
ENTER

4. Please clear the scale platform and press ENTER Zero calibration

5. Please wait without touching or shaking the scale
until the zero calibration process is finished

6. Load the scale platform with the required weight
and press ENTER

7. Please wait without touching or shaking the scale
until the calibration process is finished

8. Press ENTER Calibration

9. Please remove weight from the scale platform Rebooting

10. Please wait until the scale resumes normal
operation

Calibration

Process

600.0
Zero calibration
Please clear the scale

Please wait

Weight calibration

Put: XXX.X

Weight calibration

Please wait
Calibration
factor: X.XXXXX

Please clear the scale

Please wait
Health O Meter
Pro Plus

EXPLODED VIEW OF SCALE

19

EXPLODED VIEW OF SCALE (continue)

20

PARTS LIST

Key No. Part No. Description Qty.

1 1109402-0 DISPLAY ASSEMBLY 1
2 3824801-0 HEAD STAND 1
3 PHIL. PAN HEAD SCREW NC8-32*5/16” 4
4 2033702-0 MAIN BOARD TO CONNECTION CABLE 1
5 PHIL. PAN HEAD SCREW NC6-32*1/4” 5
6 2138902-0 RIGHT CONNECTION DIGITAL BOARD 1
7 COUNTERSUNK PHIL. HEAD SCREW M4*6 14
8 3825201-0 LOAD CELL MOUNTING PLATE 4

9 1304202-0 LOAD CELL 4
10 401298 STRAIN RELIEF BUSHING SR-5L-1 2
11 RIGHT RAIL BASE 1

12 SOCKET HEAD CAP SCREW NC5/16-18*3/4” 8
13 MODEL LABEL 1
14 2034001-0 RIGHT CONN. BOARD TO LEFT CON. CABLE 1
15 PHIL. PAN HEAD SCREW NC10-24*3/8” 3
16 CENTER SECTION B 1
17 SOCKET HEAD SCREW NC1/4-20*5/8” 8
18 HINGE - SUGATSUNE SMH-83 2
19 COUNTERSUNK PHIL. HEAD SCREW M4*8 6
20 COUNTERSUNK PHIL. HEAD SCREW M4*12 6
21 400117 PANDVIT CCS19-S8-C 1
22 LOCKING TV BAR 1
23 T BAR 1
24 DELRIN SPACER 1
25 CENTER SECTION A 1
26 2267501-0 PLASTIC FOOT NC3/8" ASSEMBLY 4
27 3825801-0 LEXAN 0.5 SPACER 1
28 LEFT RAIL BASE 1
29 3824901-0 PLASTIC HANDLE 1
30 3825001-0 KNOB 1
31 3826001-0 RUNNER TEC ASSEMBLY 2
32 2138903-0 LEFT CONNECTION DIGITAL BOARD 1
33 3825901-0 MAT 2
34 420988 ADAPTER UNIT 6VDC 120VAC 1
35 411193 KEYPAD 600LB 1
36 HEAD TOP 1
37 LCD WINDOW 1
38 LCD BOARD 1
39 WN1412 CROSS HEAD SCREW K22L6 4
40 DISPLAY TO EAGLE P.C.B CABLE 1
41 WN1412 CROSS HEAD SCREW K30L6 4
42 EAGLE BOARD 1
43 HEAD BASE 1
44 PHIL. PAN HEAD SCREW NC6-32*3/8” 6
45 MODEL LABEL 1
46 3245801-0 INPUT/OUTPUT PORTS LABEL 1
47 PHIL. PAN HEAD SCREW NC4-40*1/4” 1
48 3822801-0 BATTERY COVER 1
49 400152 RUBBER O RING 1
50 2033801-0 BATTERY HOLDER 1

21

WARRANTY

LIMITED WARRANTY

What does the Warranty Cover?

Pelstar LLC scales are warranted from date of purchase against defects of materials or in
workmanship for a period of one (1) year. If product fails to function properly, return the product,
freight prepaid and properly packed to Pelstar. See “To Get Warranty Service” below for
instructions. If manufacturer determines that a defect of material or in workmanship exists,
customers' sole remedy will be repair or replacement of scale at no charge. Replacement will be
made with a new or remanufactured product or component. If the product is no longer available,
replacement may be made with a similar product of equal or greater value. All parts including
repaired and replaced parts are covered only for the original warranty period.

Who is Covered?

The original purchaser of the product must have proof of purchase to receive warranty service.
Pelstar dealers or retail stores selling Pelstar products do not have the right to alter, or modify or
any way change the terms and conditions of this warranty.

What is Excluded?

Your warranty does not cover normal wear of parts or damage resulting from any of the
following: negligent use or misuse of the product, use on improper voltage or current, use
contrary to the operating instruction, abuse including tampering, damage in transit, or
unauthorized repair or alternations. Further, the warranty does not cover Acts of God, such as
fire, flood, hurricanes and tornadoes. This warranty gives you specific legal rights, and you may
also have other rights that vary from country to country, state to state, province to province or
jurisdiction to jurisdiction.

To get Warranty Service
Make sure you keep your sales receipt or document showing proof of purchase.

Call 1 [phone] or 1 [phone] to receive a return authorization number. Attach
proof of purchase to your defective product along with your name, address, daytime telephone
number and description of the problem. Carefully package the product and send with shipping
and insurance prepaid to:
Pelstar LLC
Attention R/A#_____________
Repair Department
7400 W. 100th Place
Bridgeview, IL 60455
If your scale is not covered by warranty, or has been damaged, an estimate of repair costs or
replacement costs will be provided to you for approval prior to servicing or replacing.

Pelstar LLC

7400 West 100th Place, Bridgeview IL 60455 • 1-800-638-3722 or 1-708-598-9100

www.healthometermedical.com

Health o meter ProPlus products are manufactured, designed and owned by Pelstar LLC.
Health o meter® is a registered trademark of Sunbeam Products Inc., Boca Raton, FL 33431.
ProPlus

TM

is a trademark of Pelstar LLC

Patents Pending

22