Hatco QW-6 Installation Manual

®

GLO-RAY

Que Warmer

QW-6 Series

Installation and Operating Manual

I&W #07.05.128.00

Do not operate this equipment unless you
have read and understood the contents of
this manual! Failure to follow the
instructions contained in this manual may
result in serious injury or death. This
manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.

No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en este
manual puede resultar en un serio lesión
o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted no
puede entender el contenido de este
manual por favor pregunte a su
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.

© 2008 Hatco Corporation

CONTENTS

WARNING

NOTICE

CAUTION

Important Owner Information...............................i

Introduction ...........................................................i

Important Safety Information..............................1

Model Description ................................................2

Model Designation ...............................................2

Specifications.......................................................3

Plug Configurations .........................................3

Electrical Rating Chart.....................................3

Dimensions......................................................3

Installation ............................................................4

General............................................................4

Operation ..............................................................4

Maintenance .........................................................5

Troubleshooting Guide........................................6

Hatco Limited Warranty.......................................9

Authorized Parts Distributors ...........Back Cover

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage
and purchase date of your Glo-Ray®Que Warmer in
the spaces below. Please have this information
available when contacting Hatco for service
assistance.

Model No. ____________________________________

Serial No. ____________________________________

Voltage ______________________________________

Date of Purchase ______________________________

Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time

Telephone: [phone]

Fax: [phone] (Parts and Service)

General............................................................4

General............................................................5

Cleaning...........................................................5

(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.S.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.S.T. Friday)

[phone] (International)

24 Hour 7 Day Parts and Service

Assistance available in the
United States and Canada
by calling [phone].

INTRODUCTION

The Hatco Glo-Ray Que Warmer is designed to hold
melted, liquid, or soft food product such as butter,
syrup, gravy, and mashed potatoes at 170°F (77°C).
It will keep the food product at optimum serving
temperatures without affecting quality. An internal,
preset temperature control and uniform heat
distribution along the sides and bottom of the pan
ensure even heating and holding.

The Glo-Ray Que Warmer is a product of extensive
research and field testing. The materials used were
selected for maximum durability, attractive
appearance, and optimum performance. Every unit
is inspected and tested thoroughly prior to shipment.

This manual provides the installation, safety, and
operating instructions for the Glo-Ray Que Warmer.
Hatco recommends all installation, operating, and
safety instructions appearing in this manual be read
prior to installation or operation of the Glo-Ray Que
Warmer.

Additional information can be found by visiting our
web site at www.hatcocorp.com.

Safety information that appears in this manual is
identified by the following signal word panels:

WARNING indicates a hazardous situation
which, if not avoided, could result in death or
serious injury.

CAUTION indicates a hazardous situation which,
if not avoided, could result in minor or moderate
injury.

NOTICE is used to address practices not related
to personal injury.

i

Form No. QWM-0208

IMPORTANT SAFETY INFORMATION

WARNING

WARNING

NOTICE

CAUTION

Read the following important safety information before using this equipment to avoid
serious injury or death and to avoid damage to equipment or property.

ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical
outlet of the correct voltage, size, and plug
configuration. If the plug and receptacle do
not match, contact a qualified electrician to
determine and install the proper voltage and
size electrical outlet.

• Turn the power switch OFF, unplug the power
cord, and allow the unit to cool before
performing any maintenance or cleaning.

• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.

• Unit is not weatherproof. Locate the unit
indoors where the ambient air temperature is
a minimum of 70°F (21°C).

• Do not pull unit by power cord.

• Discontinue use if power cord is frayed or
worn.

• Do not attempt to repair or replace a
damaged power cord. The cord must be
replaced by Hatco, an Authorized Hatco
Service Agent, or a person with similar
qualifications.

• Do not use corrosive cleaning agents to
clean the unit. Corrosive cleaning agents
may eat through the unit, allowing liquids
into the housing.

• Use only Genuine Hatco Replacement Parts
when service is required. Failure to use
Genuine Hatco Replacement Parts may
subject operators of the equipment to
hazardous electrical voltage, resulting in
electrical shock or burn. Genuine Hatco
Replacement Parts are specified to operate
safely in the environments in which they are
used. Some aftermarket or generic
replacement parts do not have the
characteristics that will allow them to operate
safely in Hatco equipment.

FIRE HAZARD: Locate the unit a minimum of 1″
(25 mm) from combustible walls and materials. If
safe distances are not maintained, combustion
or discoloration could occur.

Make sure food product has been heated to the
proper food-safe temperature before placing in
the unit. Failure to heat food product properly
may result in serious health risks. This unit is
for holding pre-heated food product only.

This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax [phone]; or International
fax [phone].

BURN HAZARD:

• Some exterior surfaces on the unit will get
hot. Use caution when touching these areas.

• Do not move or relocate unit while it contains
food product. Remove product pan and allow
unit to cool completely before moving or
cleaning.

Locate the unit at the proper counter height in
an area that is convenient for use. The location
should be level to prevent the unit or its
contents from falling accidentally and strong
enough to support the weight of the unit and its
contents.

Do not lay unit on the side with the control panel
or damage to the unit could occur.

Use non-abrasive cleaners only. Abrasive
cleaners could scratch the finish of the unit,
marring its appearance and making it
susceptible to soil accumulation.

Form No. QWM-0208

1