Do not operate this equipment unless you have
read and understood the contents of this manual!
Failure to follow the instructions contained in this
manual may result in serious injury or death. This
manual contains important safety information
concerning the maintenance, use, and operation
of this product. If you’re unable to understand the
contents of this manual, please bring it to the
attention of your supervisor. Keep this manual in
a safe location for future reference.
No opere este equipo al menos que haya leído y
comprendido el contenido de este manual!
Cualquier falla en el seguimiento de las
instrucciones contenidas en este manual puede
resultar en un serio lesión o muerte. Este manual
contiene importante información sobre seguridad
concerniente al mantenimiento, uso y operación
de este producto. Si usted no puede entender el
contenido de este manual por favor pregunte a su
supervisor. Almacenar este manual en una
localización segura para la referencia futura.
Record the model number, serial number, voltage, and
purchase date of the unit in the spaces below (specification
label located on the back of the unit). Please have this
information available when calling Hatco for service assistance.
Authorized Parts Distributors............................Back Cover
Business8:00
Hours:Central Standard Time (C.S.T.)
Telephone: (800) 558-0607; (414) 671-6350
Fax:(800) 690-2966 (Parts and Service)
AM to 5:00 PM
(Summer Hours: June to September –
8:00
AM to 5:00 PM C.S.T.
Monday through Thursday
8:00
AM to 2:30 PM C.S.T. Friday)
(414) 671-3976 (International)
INTRODUCTION
The Hatco Convected Drawer Warmer is designed to keep
foods at optimum serving temperatures without affecting quality.
It is built for tough kitchen duty with rugged stainless steel
construction, heavy-duty hardware, stainless steel slides, and
positive-closing drawers. The Convected Drawer Warmer’s
unique air-flow forces warm air throughout the unit, creating a
blanket-effect of dry heat around the food product.
The Convected Drawer Warmer is a product of extensive
research and field testing. The materials used were selected
for maximum durability, attractive appearance, and optimum
performance. Every unit is inspected and tested thoroughly
prior to shipment.
This manual provides the installation, safety, and operating
instructions for the Convected Drawer Warmer. Hatco
recommends all installation, operating, and safety instructions
appearing in this manual be read prior to installation or
operation of the unit.
24 Hour 7 Day Parts and Service Assistance
available in the United States and Canada by
calling (800) 558-0607.
Additional information can be found by visiting our web site at
www.hatcocorp.com.
Safety information that appears in this manual is identified by
the following signal word panels:
WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.
NOTICE is used to address practices not related to personal
injury.
i
Form No. CDWM-0509
Page 3
IMPORTANT SAFETY INFORMATION
CAUTION
NOTICE
WARNING
Read the following important safety information before using this equipment to avoid serious injury or death
and to avoid damage to equipment or property.
ELECTRIC SHOCK HAZARD:
• Plug unit into a properly grounded electrical receptacle
of the correct voltage, size, and plug configuration. If
the plug and receptacle do not match, contact a
qualified electrician to determine and install the proper
voltage and size electrical receptacle.
• Turn power switch OFF, unplug power cord, and allow
unit to cool before performing any maintenance or
cleaning.
• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.
• Unit is not weatherproof. Locate unit indoors where the
ambient air temperature is a minimum of 70°F (21°C).
• Do not pull unit by power cord.
• Discontinue use if power cord is frayed or worn.
• Do not attempt to repair or replace a damaged power
cord. The cord must be replaced by Hatco, an
Authorized Hatco Service Agent, or a person with
similar qualifications.
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use jetclean spray to clean this unit.
• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts may subject operators of the
equipment to hazardous electrical voltage, resulting in
electrical shock or burn. Genuine Hatco Replacement
Parts are specified to operate safely in the
environments in which they are used. Some aftermarket
or generic replacement parts do not have the
characteristics that will allow them to operate safely in
Hatco equipment.
BURN HAZARD:
• Some exterior surfaces on unit will get hot. Use caution
when touching these areas.
• Use caution when opening drawer. Hot air escapes
when drawer is open.
Do not lay unit on the front or back side or damage to the
unit could occur.
Use non-abrasive cleaners only. Abrasive cleaners could
scratch the finish of the unit, marring its appearance and
making it susceptible to soil accumulation.
FIRE HAZARD: Locate unit a minimum of 1″ (25 mm) from
combustible walls and materials. If safe distances are not
maintained, discoloration or combustion could occur.
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
This unit has no “user-serviceable” parts. If service is
required on this unit, contact an Authorized Hatco Service
Agent or contact the Hatco Service Department at 800-5580607 or 414-671-6350; fax 800-690-2966; or International fax
414-671-3976.
Form No. CDWM-0509
1
Page 4
MODEL DESIGNATION
Digital
Temperature
Controller
POWER ON/OFF Switch
WARNING
NEMA 5-15P
C D W - X N
Convected Drawer Warmer
Quantity of Drawers
Narrow Width Unit
MODEL DESCRIPTION
Figure 1. Model Designation
All Models
Hatco Convected Drawer Warmers are designed to keep foods
hot, flavor-fresh, and crisp until served. They are nonhumidified, single cavity/single temperature controlled units that
provide even, dry heat for food product that does not require
humidity or moisture. Convected Drawer Warmers are
constructed of rugged stainless steel with durable nylon rollers,
12-gauge stainless steel slides, and heavy-duty hardware. The
insulated top and sides of the drawer warmers provide
maximum energy efficiency.
Various accessories are available to customize Convected
Drawer Warmers. Refer to the OPTIONS AND ACCESSORIES
section near the back of this manual for details.
Model CDW-3N
The CDW-3N model has three individual drawers that each hold
a full-size food pan up to 6″ deep. It features a digital
temperature controller and a POWER ON/OFF switch that
control the temperature and power for the entire unit.
Figure 2. Model CDW-3N
SPECIFICATIONS
Plug Configurations
Units are supplied from the factory with an electrical cord and
plug installed. Plugs are supplied according to the applications.
ELECTRIC SHOCK HAZARD: Plug unit into a properly
grounded electrical receptacle of the correct voltage, size,
and plug configuration. If the plug and receptacle do not
match, contact a qualified electrician to determine and
install the proper voltage and size electrical receptacle.
NOTE: Specification label located on the back of the unit. See
label for serial number and verification of unit electrical
information.
The Convected Drawer Warmer is shipped with most
components pre-assembled. Casters must be installed on
location. Care should be taken when unpacking the shipping
carton to avoid damage to unit and the components enclosed.
ELECTRIC SHOCK HAZARD: Unit is not weatherproof.
Locate the unit indoors where the ambient air temperature
is a minimum of 70°F (21°C).
FIRE HAZARD: Locate unit a minimum of 1″ (25 mm) from
combustible walls and materials. If safe distances are not
maintained, discoloration or combustion could occur.
NOTE: The unit must be transported in the upright position.
INSTALLATION
1. Remove the unit from the carton.
2. Remove the information packet.
NOTE: To prevent delay in obtaining warranty coverage,fill out
and mail in the warranty card to Hatco.
3. Remove tape and protective packaging from all surfaces
of the unit
4. Install the casters onto the unit. Refer to the installation
procedure in this section.
5. Place the unit in the desired location.
• Locate the unit in an area where the ambient air
temperature is constant and a minimum of 70°F (21°C).
Avoid areas that may be subject to active air movements
or currents (i.e., near exhaust fans/hoods and air
conditioning ducts).
• Make sure the unit is located on solid, level flooring.
• Make sure the unit is at the proper height in an area
convenient for use.
Form No. CDWM-0509
3
Page 6
INSTALLATION
Digital Temperature Controller
POWER ON/OFF Switch
Caster Plate
Mounting
Bracket
Bolt
NOTICE
WARNING
CAUTION
Down Arrow
Key
Up Arrow
Key
“out 1”
Fahrenheit
Symbol
SET
Key
Installing Casters
Use the following procedure to install casters onto the bottom
of the unit.
Do not lay unit on the front or back side or damage to the
unit could occur.
1. Remove any pans from the drawers of the unit.
2. Carefully lay the unit on its left or right side (requires two
people).
3. Align the four holes on the caster plate with the four holes
in the unit mounting bracket at one corner of the unit
4. Install a bolt through each of the holes in the caster plate
and into the unit mounting bracket. Tighten securely.
OPERATION
Figure 5. Installing Casters
5. Repeat steps #3 and #4 for the remaining three casters.
6. Return the unit to the upright position (requires two
people).
General
Use the following procedures to operate a Convected Drawer
Warmer.
Read all safety messages in the IMPORTANT SAFETY
INFORMATION section before operating this equipment.
1. Plug the unit into an electrical outlet of the correct voltage,
size, and plug configuration. See the SPECIFICATIONS
section for details.
2. Move the POWER ON/OFF switch to the ON position (see
Figure 8). The switch will illuminate.
• The digital temperature controller will energize and the
current temperature of the unit will appear on the display.
• The phrase “out 1” will appear in the upper left corner of
the display to show that the unit is in heat mode.
BURN HAZARD:
• Some exterior surfaces on unit will get hot. Use caution
when touching these areas.
• Use caution when opening drawer. Hot air escapes
when drawer is open.
3. Press and release thekey on the digital temperature
controller to verify the setpoint temperature.
• The setpoint temperature will be shown for 15 seconds.
After 15 seconds, the display will revert to the current
temperature of the unit. To change the setpoint
temperature,referto“ChangingtheSetpoint
Temperature” in this section.
Figure 7. Digital Temperature Controller
NOTE: The digitaltemperaturecontrolleris pre-setto asetpoint
temperature of 195°F (91°C) at the factory. Once the
setpoint temperature is changed, the new setpoint
temperature will remain in memory until it is changed
again. The maximum setpoint temperature is 195°F
(91°C).
4. Allow the unit 15–20 minutes to reach operating
temperature before loading preheated food product.
Figure 8. Model HDW-3N-MN Control Panel
4
Form No. CDWM-0509
Page 7
OPERATION
WARNING
NOTICE
Changing the Setpoint Temperature
Use the following procedure to change the setpoint temperature
of the unit.
1. Press and release thekey. The current setpoint
temperature will be shown on the display and ”out 1” will
flash in the upper left corner.
2. Press thekey orkey within 15 seconds to
change the setpoint temperature. If no key is pressed
within 15 seconds, the display will revert to the current
temperature of the unit.
3. Press thekey or wait 15 seconds to lock in the new
setpoint temperature.
General
The Hatco Convected Drawer Warmer is designed for
maximumdurability and performancewith minimum
maintenance.
ELECTRIC SHOCK HAZARD:
• Turn power switch OFF, unplug power cord, and allow
unit to cool before performing any maintenance or
cleaning.
• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use jetclean spray to clean this unit.
Locking/Unlocking the Digital Temperature
Controller
The keys on the digital temperature controller can be locked to
prevent unauthorized changes to the settings.
To lock the keys of the digital temperature controller:
• Press and hold both thekey andkey at the
same time for over two seconds. The message “Loc” will
appear on the display.
To unlock the keys of the digital temperature controller:
• Press and hold both thekey andkey at the
same time until the message “UnL” appears on the display.
MAINTENANCE
Cleaning
To preserve the finish of the unit as well as maintain
performance, it is recommended that the unit be cleaned daily.
1. Turn off the unit, unplug the power cord, and allow the unit
to cool.
2. Remove and wash all food pans.
3. Wipe down all stainless steel surfaces using a damp cloth.
Stubborn stains may be removed with a good non-abrasive
cleaner. Hard to reach areas should be cleaned with a
small brush and mild soap.
Use non-abrasive cleaners only. Abrasive cleaners could
scratch the finish of the unit, marring its appearance and
making it susceptible to soil accumulation.
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
This unit has no “user-serviceable” parts. If service is
required on this unit, contact an Authorized Hatco Service
Agent or contact the Hatco Service Department at 800-5580607 or 414-671-6350; fax 800-690-2966; or International
fax 414-671-3976.
Form No. CDWM-0509
5
Page 8
TROUBLESHOOTING GUIDE
WARNING
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
ELECTRIC SHOCK HAZARD: Turn power switch OFF,
unplug power cord, and allow unit to cool before
performing any maintenance or cleaning.
SymptomProbable CauseCorrective Action
Unit too hot.Setpoint temperature too high.Change the setpoint temperature to a lower setting.
Unit not hot enough.
Unit not working at all.
Unit plugged into incorrect power
supply.
Digitaltemperaturecontroller
defective.
Unit not allowed enough time to
preheat.
Setpoint temperature too low.Change the setpoint temperature to a higher setting.
Location of unit is susceptible to air
currents (air conditioning ducts or
exhaust fans).
Drawer(s) not closed completely.Make sure all drawers are closed completely.
Digital temperature controller is
defective.
Unit not plugged in.Plug unit into proper power supply.
Verify with qualified personnel that power supply
matches unit specification.
Contact Authorized Service Agent or Hatco for
assistance.
Allow unit 15–20 minutes to reach operating
temperature.
Block air currents or relocate unit.
Contact Authorized Service Agent or Hatco for
assistance.
Unit not turned on.
Circuit breaker tripped.
POWER ON/OFF switch defective.
Digital temperature controller is
defective.
Heating element burned out.Contact Authorized Service Agent or Hatco for
Move POWER ON/OFF switch to the ON position.
Reset circuit breaker.
Contact Authorized Service Agent or Hatco for
assistance.
Contact Authorized Service Agent or Hatco for
assistance.
assistance.
6
Form No. CDWM-0509
Page 9
OPTIONS AND ACCESSORIES
Full Pan, 2-1/2″ Deep
Full Pan, 4″ Deep
Full Pan, 6″ Deep
1/2 Trivet
Full Trivet
Food Pans
Accessory stainless steel food pans are available in various
sizes.
ST PAN 2................Full size stainless steel pan at 2-1/2″ (64
mm) deep — 12-3/4″W x 20-3/4″D x 2-1/2″H
(324 x 527 x 64 mm)
ST PAN 4................Full size stainless steel pan at 4″ (102 mm)
deep — 12-3/4″W x 20-3/4″D x 4″H
(324 x 527 x 102 mm)
HDW 6″ PAN..........Full size stainless steel pan at 6″ (152 mm)
deep — 12-3/4″W x 20-3/4″D x 6″H
(324 x 527 x 152 mm)
Trivets
Accessory stainless steel or nickel-plated trivets are available in
various sizes.
Hatco warrants the products that it manufactures (the
“Products”) to be free from defects in materials and
workmanship, under normal use and service, for a period of
one (1) year from the date of purchase when installed and
maintained in accordance with Hatco’s written instructions or
18 months from the date of shipment from Hatco. Buyer must
establish the Product’s purchase date by returning Hatco’s
Warranty Registration Card or by other means satisfactory to
Hatco in its sole discretion.
Hatco warrants the following Product components to be free
from defects in materials and workmanship from the date of
purchase (subject to the foregoing conditions) for the period(s)
of time and on the conditions listed below:
a) One (1) Year Parts and Labor PLUS One
(1) Additional Year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Food Warmer Elements (metal sheathed)
Display Warmer Elements
(metal sheathed air heating)
Holding Cabinet Elements
(metal sheathed air heating)
Built-In Heated Well Elements
(metal sheathed)
b) One (1) Year Parts and Labor PLUS Four
(4) Years Parts-Only Warranty on
pro-rated terms that Hatco will explain
at Buyer’s request:
3CS and FR Tanks
c) One (1) Year Parts and Labor PLUS Nine
(9) Years Parts-Only Warranty on:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN
LIEU OF ANY OTHER WARRANTY, EXPRESSED OR
IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULARPURPOSEOR PATENTOR OTHER
INTELLECTUALPROPERTY RIGHTINFRINGEMENT.
Without limiting the generality of the foregoing, SUCH
WARRANTIES DO NOT COVER: Coated incandescent light
bulbs, fluorescent lights, decorative heat lamp bulbs, coated
halogen light bulbs, halogen heat lamp bulbs, heated glass
shelves, glass components, and fuses; Product failure in
booster tank, fin tube heat exchanger, or other water heating
equipment caused by liming, sediment buildup, chemical attack,
or freezing; or Product misuse, tampering or misapplication,
improper installation, or application of improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco’s liability and Buyer’s exclusive remedy hereunder will be
limited solely, at Hatco’s option, to repair or replacement using
new or refurbished parts or Product by Hatco or a Hatcoauthorized service agency (other than where Buyer is located
outside of the United States, Canada, United Kingdom, or
Australia, in which case Hatco’s liability and Buyer’s exclusive
remedy hereunder will be limited solely to replacement of part
under warranty) with respect to any claim made within the
applicable warranty period referred to above. Hatco reserves
the right to accept or reject any such claim in whole or in part.
In the context of this Limited Warranty, “refurbished” means a
part or Product that has been returned to its original
specifications by Hatco or a Hatco-authorized service agency.
Hatco will not accept the return of any Product without prior
written approval from Hatco, and all such approved returns shall
be made at Buyer’s sole expense. HATCO WILL NOT BE
LIABLE,UNDERANYCIRCUMSTANCES,FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING
BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS
RESULTING FROM THE USE OF OR INABILITY TO USE THE
PRODUCTSORFROMTHEPRODUCTSBEING
INCORPORATED IN OR BECOMING A COMPONENT OF
ANY OTHER PRODUCT OR GOODS.
d) Ninety (90) Day Parts-Only Warranty:
Replacement Parts
8
Form No. CDWM-0509
Page 11
NOTES
Form No. CDWM-0509
9
Page 12
HATCO CORPORATION
P.O. Box 340500
Milwaukee, WI 53234-0500 U.S.A.
(800) 558-0607(414) 671-6350
Parts and Service Fax (800) 690-2966
International Fax (414) 671-3976
www.hatcocorp.com
HATCO AUTHORIZED PARTS DISTRIBUTORS
ALABAMA
Jones McLeod Appl. Svc.
Birmingham205-251-0159
ARIZONA
Service Solutions Group
Phoenix602-234-2443
Byassee Equipment Co.
Phoenix602-252-0402
CALIFORNIA
Industrial Electric
Commercial Parts & Service, Inc.
Huntington Beach714-379-7100
Chapman Appl. Service
San Diego619-298-7106
P & D Appliance
Commercial Parts & Service, Inc.
S. San Francisco650-635-1900