Hatco AWD-12 Owner’s Manual

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WARNING

ADVERTENCIA

AVERTISSEMENT

(see page 2)

Atmospheric Hot Water Dispenser

AWD Series

Installation and Operating Manual

Do not operate this equipment unless you
have read and understood the contents of
this manual! Failure to follow the
instructions contained in this manual may
result in serious injury or death. This
manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.

P/N 07.04.356.00 © 2016 Hatco Corporation

No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en este
manual puede resultar en un serio lesión
o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted no
puede entender el contenido de este
manual por favor pregunte a su
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.

Ne pas utiliser cet équipement sans avoir
lu et compris le contenu de ce manuel !
Le non-respect des instructions
contenues dans ce manuel peut entraîner
de graves blessures ou la mort. Ce
manuel contient des informations
importantes concernant l'entretien,
l'utilisation et le fonctionnement de ce
produit. Si vous ne comprenez pas le
contenu de ce manuel, veuillez le signaler
à votre supérieur. Conservez ce manuel
dans un endroit sûr pour pouvoir vous y
référer plus tard.

24 Hour 7 Day Parts and Service
Assistance available in the United States
and Canada by calling 800-558-0607.

WARNING

CAUTION

NOTICE

CONTENTS

Important Owner Information ..............................................2

Introduction...........................................................................2

Important Safety Information...............................................3

Model Description.................................................................4

Model Designation................................................................4

Specifications........................................................................4

Plug Configurations .............................................................4

Electrical Rating Chart .........................................................4

Dimensions ..........................................................................5

Installation.............................................................................6

General ................................................................................6

Operation...............................................................................7

General ................................................................................7

Dispensing Hot Water ..........................................................7

Programming the Dispenser ................................................8

IMPORTANT OWNER INFORMATION

Record the model number, serial number (specification label
located on the lower side of the unit), voltage, and purchase
date of the unit in the spaces below. Please have this
information available when calling Hatco for service assistance.

Model No. ____________________________________

Serial No. ____________________________________

Voltage ______________________________________

Maintenance ..........................................................................9

General ................................................................................9

Daily Cleaning......................................................................9

Draining the Dispenser ........................................................9

De-Liming the Dispenser ...................................................10

Resetting the High Temperature Safety Switch .................11

Troubleshooting Guide ......................................................12

Error Codes .......................................................................12

Options and Accessories...................................................13

Limited Warranty.................................................................15

Authorized Parts Distributors............................Back Cover

Business
Hours: 7:00

Telephone: [phone]

e-mail: [e-mail]

AM to 5:00 PM Central Standard Time (CST)

(Summer Hours: June to September—
7:00

AM to 5:00 PM CST Monday–Thursday

7:00

AM to 4:00 PM CST Friday)

Date of Purchase ______________________________

Register your unit!

Completing online warranty registration will prevent delay in
obtaining warranty coverage. Access the Hatco website at
www.hatcocorp.com, select the Parts & Service pull-down
menu, and click on “Warranty Registration”.

INTRODUCTION

Hatco Atmospheric Hot Water Dispensers quickly provide 2, 3,
or 4 quarts (1.9, 2.8, or 3.8 liters) of hot water for food
preparation or cleaning. A 12 gallon (45 liter) stainless steel tank
provides up to 8 gallons (30 liters) of continuous hot water. The
setpoint temperature can be adjusted from 75–195°F
(24–91°C), with the factory default setting at 195°F (91°C). The
tank can be emptied using the convenient bottom drain.

Hatco Atmospheric Hot Water Dispensers design features
include an electronic temperature controller with a digital
temperature display, POWER ON/OFF (I/O) switch,
premeasure dispense buttons, and a manual dispense button
for additional water volume options.

Standard equipment includes a stainless steel base, a powder
coated body, 4" (102 mm) legs and a 6' (1829 mm) electrical
cord and plug. All electric heating elements are metal sheathed
and controlled by a submersed thermistor. The units are
protected with a high-temperature limit switch and low-water
cutoff.

The unit electrical and plumbing connections are factory­assembled and ready for installation.

Additional information can be found by visiting our web site at
www.hatcocorp.com.

This manual provides the installation, safety, and operating
instructions for Atmospheric Hot Water Dispensers. Hatco
recommends all installation, operating, and safety instructions
appearing in this manual be read prior to installation or
operation of a unit.

Safety information that appears in this manual is identified by
the following signal word panels:

WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.

CAUTION indicates a hazardous situation which, if not
avoided, could result in minor or moderate injury.

NOTICE is used to address practices not related to
personal injury.

2

Form No. AWDM-0916

IMPORTANT SAFETY INFORMATION

WARNING

WARNING

NOTICE

CAUTION

Read the following important safety information before using this equipment to avoid serious
injury or death and to avoid damage to equipment or property.

ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical receptacle
of the correct voltage, size, and plug configuration. If
plug and receptacle do not match, contact a qualified
electrician to determine and install the proper voltage
and size electrical receptacle.

• Unit must be installed by qualified, trained installers.
Installation must conform to all local electrical and
plumbing codes. Installation by unqualified personnel
will void the unit warranty and may lead to electric
shock or burn, as well as damage to unit and/or its
surroundings. Check with local plumbing and electrical
inspectors for proper procedures and codes.

• Turn OFF power switch, unplug power cord, and allow
unit to cool before performing any cleaning,
adjustments, or maintenance.

• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.

• Unit is not weatherproof. Locate unit indoors where
ambient air temperature is a minimum of 70°F (21°C).

• Do not steam clean or use excessive water on unit.

• This unit is not “jet-proof” construction. Do not use jet­clean spray to clean this unit.

• Do not pull unit by power cord.

• Discontinue use if power cord is frayed or worn.

• Do not attempt to repair or replace a damaged power
cord. The cord must be replaced by Hatco, an
Authorized Hatco Service Agent, or a person with
similar qualifications.

• This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.

• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and may
subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some aftermarket or generic replacement parts
do not have the characteristics that will allow them to
operate safely in Hatco equipment.

EXPLOSION HAZARD: Do not store or use gasoline or
other flammable vapors or liquids in the vicinity of this or
any other appliance.

This unit has no “user-serviceable” parts. If service is
required on this unit, contact an Authorized Hatco Service
Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350.

Form No. AWDM-0916

Make sure all operators have been instructed on the safe
and proper use of the unit.

This unit is not intended for use by children or persons
with reduced physical, sensory, or mental capabilities.
Ensure proper supervision of children and keep them away
from the unit.

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Use caution
when touching these areas.

• Drain water may reach temperatures in excess of 200°F
(93°C). Use appropriate plumbing materials when
installing drain.

Auto-Fill units must be installed with adequate backflow
protection and must conform with all federal, state, and
local codes.

All water and waste piping and connections shall comply
with the International Plumbing Code 2003, International
Code Council (ICC), or to the Uniform Plumbing Code 2003,
International Association of Plumbing and Mechanical
Officials (IAPMO).

Locate unit at the proper counter height in an area that is
convenient for use. The location should be level to prevent
the unit or its contents from falling accidentally and strong
enough to support the weight of the unit and contents.

Damage to any countertop material caused by heat
generated from Hatco equipment is not covered under the
Hatco warranty. Contact the manufacturer of the
countertop material for application information.

Do not use deionized water. Deionized water will shorten
the life of water reservoir and heating element.

Transport unit in upright position. If laid on its side, water
must be drained from unit.

Do not over-tighten plumbing connections. Overtightening
may cause leaks.

Incoming water in excess of 3.0 grains of hardness per
gallon (GPG) (0.75 grains of hardness per liter) must be
treated and softened before being supplied to an
Atmospheric Hot Water Dispenser. Water containing over

3.0 GPG (0.75 GPL) will decrease the efficiency and reduce
the operating life of the unit.

Incoming water supply must not exceed 140°F (60°C).
Water pressure must be at least 35 psi (241 kPa) and not
exceed 80 psi (552 kPa).

Use non-abrasive cleaners and cloths only. Abrasive
cleaners and cloths could scratch finish of unit, marring
its appearance and making it susceptible to soil
accumulation.

Clean unit daily to avoid malfunctions and maintain
sanitary operation.

3

MODEL DESCRIPTION

Control
Panel

Removable
Shelf

Drain Valve Handle

A W D - 12

Atmospheric

Water

Tank size in gallons

Dispenser

WARNING

NEMA L6-30P

NEMA 6-30P

All Models

Hatco Atmospheric Hot Water Dispensers are equipped with an
electronic temperature controller, a digital temperature display,
a POWER ON/OFF (I/O) switch, pre-measured dispensing
buttons, and a manual dispense button. The units are protected
with a high-temperature limit switch and low-water cut-off.

Atmospheric Hot Water Dispensers deliver premeasure
2, 3, or 4 quart (1.9, 2.8, 3.8 liter) quantities of hot water at
temperatures up to 195°F (91°C). This compact and durable
unit requires minimal counter space and a removable shelf
allows access to dispense water into large containers.

Standard equipment includes a stainless steel base, a powder
coated body, 4" (102 mm) legs, tank drain valve, and a
6' (1829 mm) electrical cord and plug.

A 12 gallon (45 liter) stainless steel tank provides up to 8 gallons
(30 liters) of continuous, temperature-controlled water ranging
from 75–195°F (24–91°C). The tank is drained easily with a
convenient bottom drain fitting.

NOTE: Refer to the OPTIONS AND ACCESSORIES section for

alternate dispensing volumes, wall mounting, and other
available options and accessories.

MODEL DESIGNATION

Model AWD-12

SPECIFICATIONS

Plug Configurations

Units are supplied from the factory with an electrical cord and
plug installed. Plugs are supplied according to the applications.

ELECTRIC SHOCK HAZARD: Plug unit into a properly
grounded electrical receptacle of the correct voltage, size,
and plug configuration. If plug and receptacle do not
match, contact a qualified electrician to determine and
install the proper voltage and size electrical receptacle.

NOTE: Specification label located on the lower side of the unit.

See label for serial number and verification of unit
electrical information.

NOTE: Receptacle not supplied by Hatco.

Electrical Rating Chart

Model Voltage Kilowatts Amps Plug Configuration Shipping Weight†

AWD-12 208 5 24.0 NEMA 6-30P* 80 lbs. (36 kg)

* NEMA L6-30P is optional.
† Unit weight filled with water capacity (12 gallons [45 liters]) is 180 lbs. (82 kg).

240 5 20.8 NEMA 6-30P* 80 lbs. (36 kg)

Plug Configurations

4

Form No. AWDM-0916

A B

8"

(203 mm)

D E

C

4"
(101 mm)

Dimensions

SPECIFICATIONS

Model

AWD-12

Width

(A)

13-3/8″

(339 mm)

Depth

(B)

27-1/2″

(698 mm)

Height

(C)

28-1/16″

(713 mm)

Footprint
Width (D)

10-3/4″

(273 mm)

Footprint
Depth (E)

14-3/4″

(375 mm)

Water Temperature Recovery Table

60°F

Model kW

AWD-12 5

NOTE: gph is gallons per hour; lph is liters per hour.

(33°C)

33 gph

(125 lph)

70°F

(39°C)

29 gph

(110 lph)

80°F

(44°C)

25 gph

(95 lph)

(50°C)

22 gph

(83 lph)

Cold-Start Heat-Up Time

Model kW

AWD-12

5 22 Minutes 33 Minutes 52 Minutes

60°F

(33°C)

Water Temperature Recovery Time

Model kW

AWD-12

5 15 Minutes* 22 Minutes* 35 Minutes*

60°F

(33°C)

90°F

Degrees of Rise

100°F

(55°C)

20 gph

(75 lph)

110°F

(61°C)

18 gph

(68 lph)

Degrees of Rise

Degrees of Rise

90°F

(50°C)

90°F

(50°C)

120°F

(66°C)

17 gph

(64 lph)

130°F

(72°C)

15 gph

(57 lph)

140°F

(78°C)

14 gph

(53 lph)

150°F

(83°C)

13 gph

(49 lph)

140°F

(78°C)

140°F

(78°C)

160°F

(88°C)

12 gph

(45 lph)

* Recovery times are after 10 gallons (37 liters) of water have been dispensed.

Form No. AWDM-0916

5