15
Troubleshooting
Below are a few common problems and how to solve them.
Problem: I am not able to mount the Feeder to my scanner.
Solution: First, make sure you are using the latest version of FlexColor.
en, use the soware-guided procedure for mounting the
Feeder as described in “Mounting the Feeder” on page 5.
Problem: The Feeder is not recognized by the scanner or FlexColor
software.
Solution: e electronic connection between the scanner and Feeder is
probably not secure enough. Gently, but rmly, press the Feeder
down against the scanner. When the connection is good and
the scanner is turned on, the diodes on the front of the Feeder
will light. (See also “Mounting the Feeder” on page 5).
Problem: I get an error message that says that the “Feeder cannot
nd the magazine position.”
Solution 1: Make sure that the magazine is pressed fully into the drawer
hinge. (See also “Loading Slides” on page 10).
Solution 2: Move the magazine to its home position. To do this, run
FlexColor and select Maintenance > Feeder to open the
Feeder window. en set the Feeder position drop-down
list to “home”. Try scanning again.
Problem: I get an error message that says that the “Feeder cannot
nd the frame position.”
Solution 1: Check that the holder is mounted correctly. It should be per-
fectly straight (not angled to either side) and be pressed into
the scanner so that it is held by the clasp on the virtual drum (it
can sometimes get caught on the front edge of the clasp instead
of sliding into it). (See also “Mounting the Feeder” on page 5).
Solution 2: Move the drum to its home position. To do this, run FlexColor
and select Maintenance > Feeder to open the Feeder window.
en set the Drum position drop-down list to “home”. Try
scanning again.
Solution 3: Make sure that the magazine is pressed fully into the drawer
hinge. (See also “Loading Slides” on page 10).
Solution 4: Check that light is not shining directly into the scanner. e
Feeder uses an optical system to monitor the position of the
original holder; this system can be confused if outside light is
shining directly into the scanner.
Solution 5: Check the alignment of the Feeder to make sure the slide original
holder is centered. (See “Aligning the Feeder” below).
Aligning the Feeder
e Feeder is pre-adjusted to align perfectly with most individual scanners. However,
some scanners may have a drum that is aligned slightly outside of the tolerance range of
the Feeder. If the slide original holder is not being drawn correctly into the scanner, then
you may need to adjust your Feeder alignment as described below. In most cases, however,
this is not necessary. Usually, you will need to do this just once if at all.
Checking the Alignment
To check the alignment, mount the Feeder to your scanner and insert the slide original