ADMINISTRATORS GUIDE
ACR-5100 ACENDOTM CORETM
MEETING COLLABORATION SYSTEM
AV FOR AN IT WORLD®
AMX Limited Warranty and Disclaimer
This Limited Warranty and Disclaimer extends only to products purchased directly from AMX or an AMX Authorized Partner which include AMX Dealers, Distributors, VIP’s or other AMX authorized entity.
AMX warrants its products to be free of defects in material and workmanship under normal use for three (3) years from the date of purchase, with the following exceptions:
•Electroluminescent and LCD Control Panels are warranted for three (3) years, except for the display and touch overlay components are warranted for a period of one (1) year.
•Disk drive mechanisms, pan/tilt heads, power supplies, and MX Series products are warranted for a period of one (1) year.
•AMX lighting products are guaranteed to switch on and off any load that is properly connected to our lighting products, as long as the AMX lighting products are under warranty. AMX also guarantees the control of dimmable loads that are properly connected to our lighting products. The dimming performance or quality there of is not guaranteed, impart due to the random combinations of dimmers, lamps and ballasts or transformers.
•AMX software is warranted for a period of ninety (90) days.
•Batteries and incandescent lamps are not covered under the warranty.
•AMX AutoPatch Epica, Modula, Modula Series4, Modula CatPro Series and 8Y-3000 product models will be free of defects in materials and manufacture at the time of sale and will remain in good working order for a period of three (3) years following the date of the original sales invoice from AMX. The three-year warranty period will be extended to the life of the product (Limited Lifetime Warranty) if the warranty card is filled out by the dealer and/or end user and returned to AMX so that AMX receives it within thirty (30) days of the installation of equipment but no later than six (6) months from original AMX sales invoice date. The life of the product extends until five (5) years after AMX ceases manufacturing the product model. The Limited Lifetime Warranty applies to products in their original installation only. If a product is moved to a different installation, the Limited Lifetime Warranty will no longer apply, and the product warranty will instead be the three (3) year Limited
Warranty.
All products returned to AMX require a Return Material Authorization (RMA) number. The RMA number is obtained from the AMX RMA Department. The RMA number must be clearly marked on the outside of each box. The RMA is valid for a 30-day period. After the 30-day period the RMA will be canceled. Any shipments received not consistent with the RMA, or after the RMA is canceled, will be refused. AMX is not responsible for products returned without a valid RMA number.
AMX is not liable for any damages caused by its products or for the failure of its products to perform. This includes any lost profits, lost savings, incidental damages, or consequential damages. AMX is not liable for any claim made by a third party or by an AMX Authorized Partner for a third party.
This Limited Warranty does not apply to (a) any AMX product that has been modified, altered or repaired by an unauthorized agent or improperly transported, stored, installed, used, or maintained; (b) damage caused by acts of nature, including flood, erosion, or earthquake; (c) damage caused by a sustained low or high voltage situation or by a low or high voltage disturbance, including brownouts, sags, spikes, or power outages; or (d) damage caused by war, vandalism, theft, depletion, or obsolescence.
This limitation of liability applies whether damages are sought, or a claim is made, under this warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or amended by any person. This limitation of liability will be effective even if AMX or an authorized representative of AMX has been advised of the possibility of any such damages. This limitation of liability, however, will not apply to claims for personal injury.
Some states do not allow a limitation of how long an implied warranty last. Some states do not allow the limitation or exclusion of incidental or consequential damages for consumer products. In such states, the limitation or exclusion of the Limited Warranty may not apply. This Limited
Warranty gives the owner specific legal rights. The owner may also have other rights that vary from state to state. The owner is advised to consult applicable state laws for full determination of rights.
EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, AMX MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AMX EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS LIMITED WARRANTY. EXCEPT AS OTHERWISE LIMITED BY APPLICABLE LAW, AMX RESERVES THE RIGHT TO MODIFY OR DISCONTINUE DESIGNS, SPECIFICATIONS, WARRANTIES, PRICES, AND POLICIES WITHOUT NOTICE.
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Table of Contents |
Table of Contents |
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Overview ................................................................................................................................. |
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Features............................................................................................................................. |
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Enclosure...................................................................................................................... |
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Front Panel Features.................................................................................................... |
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Power Button................................................................................................................ |
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USB............................................................................................................................... |
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Rear Panel Features..................................................................................................... |
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Power............................................................................................................................ |
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USB............................................................................................................................... |
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Dual Network Connections........................................................................................... |
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Dual HDMI Outputs....................................................................................................... |
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Stereo Audio Line Output............................................................................................. |
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Microphone Audio Input.............................................................................................. |
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Specifications.................................................................................................................... |
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Acendo Core Welcome Screen.......................................................................................... |
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User Login.................................................................................................................... |
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Admin Login.................................................................................................................. |
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Acendo Core Home Screen................................................................................................ |
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Window Service Plan Information..................................................................................... |
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Installation ................................................................................................................................. |
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Overview............................................................................................................................ |
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Installation......................................................................................................................... |
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What’s in the Box?............................................................................................................. |
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Physical Installation..................................................................................................................... |
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Attach Mounting Plate....................................................................................................... |
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Attaching to Mounting Plate.............................................................................................. |
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Connections....................................................................................................................... |
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Acendo Core Power Up...................................................................................................... |
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Connecting a Keyboard and Mouse............................................................................. |
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Connecting Power........................................................................................................ |
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Disconnecting Power.................................................................................................... |
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Acendo Core System Settings...................................................................................................... |
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Login ................................................................................................................................. |
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Experience......................................................................................................................... |
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About............................................................................................................................ |
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Documents.................................................................................................................... |
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Applications.................................................................................................................. |
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Applications Listed....................................................................................................... |
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Web Apps Listed........................................................................................................... |
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Application Favorites................................................................................................... |
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Background.................................................................................................................. |
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Room Booking.................................................................................................................... |
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Skype for Business............................................................................................................ |
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Unexpected Behaviors....................................................................................................... |
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Microsoft Teams................................................................................................................ |
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Zoom Meeting.................................................................................................................... |
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Email ................................................................................................................................. |
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User Profiles...................................................................................................................... |
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System Settings............................................................................................................................ |
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Device - Options................................................................................................................. |
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Display Scale...................................................................................................................... |
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Screen Sharing.................................................................................................................. |
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Share Internet Connection................................................................................................ |
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Language........................................................................................................................... |
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NetLinx............................................................................................................................... |
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Content Sharing................................................................................................................. |
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System - Acendo Core Updates......................................................................................... |
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Automatic Updates............................................................................................................ |
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Import/Export................................................................................................................... |
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System Recovery and Backup........................................................................................... |
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Exchange/Office 365 Set Up........................................................................................................ |
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Introduction....................................................................................................................... |
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Acendo Core Service Account........................................................................................... |
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Microsoft Exchange / Office 365: Username and Calendar Email IDs........................ |
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Requirements............................................................................................................... |
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Microsoft Documentation............................................................................................. |
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Why Impersonation is Recommended for Exchange/Office 365................................ |
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Creating Room Mailboxes............................................................................................................ |
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Overview............................................................................................................................ |
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Creating a New Room Mailbox: Exchange 2013 and Exchange 2016.............................. |
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Additional Documentation........................................................................................... |
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Creating a New Room Mailbox: Office 365........................................................................ |
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Additional Documentation........................................................................................... |
53 |
Domain Group Policy Definition Requirements............................................................................ |
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Screen Sharing............................................................................................................................. |
56 |
Wireless Presentation (AirServer).................................................................................... |
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Disabling USB Drives and WPD Devices....................................................................................... |
59 |
Disabling USB Removable Drives and WPD Devices using Group Policies....................... |
59 |
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Implementing the Group Policy to Disable Removable Storage Devices |
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NetLinx Programming................................................................................................................... |
61 |
Overview............................................................................................................................ |
61 |
Device Ports:................................................................................................................. |
61 |
NetLinx Commands...................................................................................................... |
61 |
Acendo Core System Responses................................................................................. |
64 |
Troubleshooting........................................................................................................................... |
65 |
Room Booking Issues........................................................................................................ |
65 |
Wireless Presentation Issues....................................................................................... |
65 |
ACR-5100 Acendo Core Administrators Guide
Overview
Overview
Delivering a flawless start to any meeting, Acendo Core Meeting Collaboration System (FG4051-00) includes wide support for Web Conferencing Platforms including one-click Skype for Business meeting launch, document sharing, web browsing, room scheduling, and more, directly from the meeting space touch display or keyboard and mouse. This chapter provides a brief overview of the functional capabilities, details about connections and wiring, and product specifications of the Acendo
Core System.
Features
Wide support for Web Conferencing Platforms, including one-click Skype for Business – Users can quickly and easily join a scheduled Skype for Business meeting without having to find a link or meeting invite, enhancing productivity by reducing wait time.
•Built-inDocumentViewers–Userscanpresentcontentwithoutbringinganydevicestotheroom.Userssimplywalkinto the room, start a session, navigate to their document (USB drive, network drive, or the web), and start their presentation.
•NetworkDriveSupport–Manyenterpriseschoosetohavealltheirdocumentsstoredonnetworkdrives.Ifauser authenticates into a meeting, they will have access to content stored on those drives. As Core is always on, there is no waiting for boot up time allowing users to access their network content quickly enhancing workforce productivity.
•ActiveDirectoryAuthentication–BynativelyintegratingwithActiveDirectory,userscanauthenticateintoAcendoCore and access network drives. Furthermore, administrators have the option to require authentication in order to use Core for secure document and network access.
•SimpleandIntuitiveOn-screenScheduling–Ataglanceuserscanseethestatusofthemeetingroom.Fromthestart screen, users can book the room if it is available, start their meeting, or book a nearby room quickly, therefore minimizing wait time and improving productivity
•End-of-MeetingNotifications–Meetingsstartontimebecausethepreviousmeetingendedontime.Meetingshavean opportunity to wrap up cleanly and capture actions effectively because users are provided with a calender icon changing to amber 5 minutes prior to the end of the scheduled meeting time.
The following table highlights Acendo Core’s primary functions.
Functional Capabilities
Management Interface: |
On-screen configuration for Administrative users |
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Supported Documents: |
• Word documents, View, print and copy even without Word installed (.doc, .docx, .rtf, .txt. |
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.wpd, .wps). |
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• Excel, Open, view, copy, and print workbooks, even without Excel installed (.xls, .xlsx). |
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PowerPoint, View and print presentations but not edit them (.ppt, .pptx). |
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Adobe Acrobat Files (.pdf) |
Supported Document Sourc |
• Local Downloads |
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Remote Shared Drives |
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NOTE: Document sources can be disabled. |
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Supported Images: |
• Portable Network Graphic (.png) |
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• Joint Photographic Experts Group (.jpg) |
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BitMap Images (.bmp) |
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Graphics Interchange Format (.gif) |
Supported Videos: |
• .mp4 with H.264 video and AAC audio |
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Max video playback resolution is 1080p |
Dual Display |
• Supported dual setups: 4k + 4k OR 1080p + 1080p OR 720p + 720p. Acendo Core does |
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not support dual displays with different resolutions. |
Email: |
• SMTP with SSL or TLS encryption |
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NOTE: Email can be disabled. |
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Supported Web Browser: |
• Microsoft Edge web browser that supports HTML5. Plug-ins, including Flash, are not |
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supported. |
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NOTE: Web browsing can be disabled. |
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Wallpaper: |
• Supported Formats: .png |
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• Resolutions: any |
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Customizable: A single wallpaper applied to all screens |
Enclosure
The Acendo Core (ACR-5100) is passive cooled without the need for fans and constructed of silver powder-coated sheet metal. Its dimensions are 1.37” x 7.06” x 7.937” (34.8mm x179 mm x 201.6 mm) H x W x D and requires 1RU slot when mounted in a 19” rack. The device is equipped with feet for tabletop usage. See Installation on page 11 for mounting instructions.
Front Panel Features
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Overview
The Acendo Core front panel is intended to only be used for quick access for USB for document access and storage. The following section lists the features on the front panel of the ACR-5100.
Power Button |
USB Thumb Drives |
FIG. 1 ACR-5100 Acendo Core Front Panel
Power Button
When power is applied, the power button on the front panel lights up white. The device usually takes about 30 seconds to boot.
USB
The front panel features two Type-A USB 2.0 connectors for serial communication, touch screens, mouse and keyboard functionality, USB cameras, microphones, speakers, or reading from and writing to a mass storage device, such as USB hard drive or flash drive. (USB external hard drives may require their own power sources. The maximum current is 900mA per port).
Rear Panel Features
The following section lists the components on the rear panel of the Acendo Core.
Antenna Port |
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USB 3.0 Peripherals (camera, microphone, speakers, mouse, keyboard, etc.) |
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Antenna Port |
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Stereo Audio Line Out |
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3.5 mm Mini-phone Jacks |
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Micorphone In |
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Power |
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HDMI Output |
Dual Network Connectors |
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(to 1-2 Displays) |
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FIG. 2 ACR-5100 Acendo Core (Rear Panel)
Power
The Acendo Core power input requires +12VDC 5A from a barrel connector on an AC-DC power brick (100-240VAC) and cable that is included with the device.
USB
The rear panel features four Type-A USB 3.0 connectors (Two double-stacked USB connectors) for mouse and keyboard functionality, reading from and writing to a mass storage device such as USB hard drives or flash drives, microphone, speakers,
AMX’s Acendo Vibe or USB cameras such as AMX’s Sereno Video Conferencing Camera.
NOTE: USB external hard drives may require their own power sources. The maximum current allowed across all USB ports is 4W.
NOTE: The USB connectors support USB mass storage devices using either FAT, FAT32, exFAT, or NTFS file system format.
NOTE: Once a USB drive is connected and Acendo Core mounts the drive, the files on it may be accessed. If a message stating the USB drive is mounted is not received, Acendo Core did not recognize the drive.
AMX Acendo Vibe
One of the USB ports can be connected to an AMX Acendo Vibe Conferencing Sound Bar to provide video conferencing capabilities. The USB connection from Acendo Vibe passes microphone audio and camera video. The HDMI connection from Acendo Core provides audio signal to Acendo Vibe while the video is passed through by Acendo Vibe to the display.
FIG. 3 ACR-5100 Acendo Core (With Vibe Connected to Rear Panel)
Dual Network Connections
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Overview
The rear panel features two 10/100/1000 Base-T RJ-45 (8P8C) LAN ports for network connection via Cat5 cable. Port2 is disabled by default. FIG. 4 provides the pin outs and signals for the LAN connector and cable.
FIG. 4 RJ-45 Wiring Diagram
FIG. 5 describes the blink activity for the LAN connector and cable.
FIG. 5 LAN Connector / LEDs
Dual HDMI Outputs
The rear panel features dual HDMI 2.0 video outputs that can be used for dual display or extended desktop as configured by the system administrator in the Windows Display settings. These ports support the following:
•CEC protocol for high-level control functions
•Reading the E-EDID and first CEA Extension to determine the capabilities supported by the attached display device
•Chooses a default minimal resolution if no E-EDID is received
•Supports the following digital video output resolutions:
NOTE: Does not support dual displays with different resolutions. Both displays must use only one of these listed resolutions.
•720p @ 60Hz
•1080p @ 60Hz
•4K @ 60Hz
•Support an audio/video interface for transferring uncompressed video data and compressed or uncompressed audio data from the HDMI source device to a display
The following table describes the pin-out configuration of the HDMI OUT connector:
HDMI OUT Connector Pin-outs and Functions
Pin |
Signal |
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Signal |
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TMDS Data 2+ |
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TMDS Clock Shield |
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TMDS Data 2 Shield |
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TMDS Clock- |
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TMDS Data 2- |
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CEC |
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TMDS Data 1+ |
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Reserved, HEC Data |
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TMDS Data 1 Shield |
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SCL |
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TMDS Data 1- |
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SDA |
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TMDS Data 0+ |
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DDC/CEC/HEC Ground |
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TMDS Data 0 Shield |
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+5V Power (max 50mA) |
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TMDS Data 0- |
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Hot Plug Detect, HEC Data+ |
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TMDS Clock+ |
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FIG. 6 displays the pin locations for the HDMI connector:
Stereo Audio Line Output
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Overview
FIG. 6 HDMI Pin-outs
The rear panel features one 3.5mm mini-phono connector for stereo audio output jack with the right channel on the ring and the left channel on the tip.
Microphone Audio Input
The rear panel features one 3.5mm mini-phono connector for audio Input jack with the right channel on the ring and the left channel on the tip. This can be used to connect to AMX’s Alero 8-channel microphone mixer for conference room meetings.
Wireless
Included in the Acendo Core device is a built-in IEEE 802.11 a/b/g/n/ac plus Bluetooth 4.0 wireless network card.
The wireless card also supports Miracast communications for screen and content sharing. MiracastTM is a groundbreaking solution for seamlessly displaying multimedia between devices, without cables or a network connection. Users can do things like view pictures from a SmartPhone on a big screen television, share a laptop screen with the conference room projector in real-time, and watch live programs from a home cable box on a tablet.
Specifications
The following table lists the specifications for Acendo Core:
ACR-5100 Specif ications
Dimensions: |
1.37” x 7.06” x 7.937” (34.8mm x179 mm x 201.6 mm) H x W x D |
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Weight: |
1.1 lbs. (1.1 kg) TBA |
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Mounting Options |
• Surface Mount: Wall-Mount racket included |
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Rack Mount Adapter: NMX-MM-RKA, Acendo Core Rack Mount Adapter (FG3211-60), not |
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included. The rack mount adapter is designed for use with V Style Rack Mounting Tray (FG1010- |
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720/721) and V Style Rack Mounting Shelf (FG3201-60), also not included |
Regulatory Compliance: |
• FCC - 47 CFR Part 15, Subpart B, Class B/IEEE ANSI C63.4-2014 |
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IC |
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CE EN 55022 Class A |
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CE EN 55022 Class B |
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CE EN 55024 |
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CE EN 60950-1 |
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UL 60950-1 |
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IEC 60950-1 |
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IEC 61000-4-2-2008 |
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C-Tick |
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VCCI |
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RoHS |
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REACH |
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WEEE |
Power Requirements: |
• Power Consumption: 60W (Max) |
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Input voltage: 100 – 240Vac |
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Rated Output current: 5.417A |
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Rated Output Voltage: +12 VDC |
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Connector: 5.5mm barrel connector |
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External universal power supply with AC-DC converter brick, 100/240 VAC, 50/60 Hz, included. |
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Power Indicator: (1) LED (red/green), solid red at start of boot, blinking green during boot, solid |
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green after boot is complete |
Environmental: |
• Operating Temperature: 32° to 104° F (0° to 40° C) |
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Storage Temperature: –4o to 158o F (–20o to 70o C) |
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Rated Altitude: 5000 Meters |
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Operating Humidity: 5% to 85%, non-condensing |
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Storage Humidity: 5% to 90%, non-condensing |
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S/N (Signal-to-Noise) ratio, input to output, 90dB (weighted) |
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Audio Total Harmonic Distortion plus Noise (THD+N), input to output, 0.01%. |
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Overview
ACR-5100 Specif ications
Control |
NetLinx: |
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• Master Code: URL, Auto, Listen |
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ICSP Security: Yes |
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RS-232: |
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• Supported through USB using USB-DB9 adapter cable |
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Operation Button: |
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Quick press: Sleep |
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Press-and-hold: System Settings |
Port Usage |
• 8888 TCP Group Manager |
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• 1319 TCP Remote Logging |
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23 TCP Telnet logging |
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80 TCP Default port for AmxShare |
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1319 UDP NetLinx |
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587 Email Port |
Processor: |
• a quad core Intel Celeron SoC |
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x64 architecture and instruction set of 1.6 GHz which contains a burst option to 2.24 GHz |
Operating System: |
• Windows 10 IoT Enterprise |
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Memory: |
• 4GBRAM |
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120GB solid state drive (SSD) as the primary internal storage media |
Supported Calendar |
• Microsoft Exchange 2013 SP1 or higher |
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Microsoft Exchange 2016 |
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Exchange Online (Office 365) |
Bluetooth: |
• 802.11a/b/g/n/ac standard protocol and frequency bands |
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• Bluetooth 4.0 |
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Meets Bluetooth SIG standards |
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Bluetooth range (Min): 10 meters |
HDMI Out: |
Two HDMI 2.0 Type A connectors for video output: |
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• Supports CEC protocol for display control |
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HDCP specification 1.4 |
Analog Audio: |
One 3.5mm mini-phono connector for stereo output: |
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• Supports two channels (left/right) |
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Output Connection: 3.5 mm stereo audio jack |
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Output Level (Max): 0 dBV (1 Vrms) |
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Output Impedance: 100 Ohms |
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Frequency Response: 20-20 kHz |
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Dynamic Range: 90 dB |
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One 3.5mm mini-phono connector for single sided balanced audio input: |
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• Supports two channels (left/Right) |
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Input Level (Max): 0 dBV (1 Vrms) |
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Sampling frequencies: 32 kHz, 44.1 kHz, 48 kHz at both 16 bits and 24 bits |
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Input impedance: 10k Ohms |
Ethernet: |
Two 10/100/1000 Base T LAN ports for network connection via Cat5 cable. |
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• Connection: (2) RJ-45, Auto MDI/MDI-X |
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Link/Act Indicator: (1) LED (green), |
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a. on when link is up |
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b. blink off for packet activity |
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c. off when link is down |
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Speed Indicator: (1) LED |
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d. solid green when the speed on the link is 1000 Mbps |
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e. solid amber at 100 Mbps |
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f. off when the speed is 10 Mbps |
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Support half and full-duplex |
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Support IEEE 802.1X port-based Network Access Control (PNAC) |
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Support WoL (Wake-on-LAN) feature (system awakens by a network message) |
ACR-5100 Acendo Core Administrators Guide |
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Overview |
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ACR-5100 Specif ications |
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USB: |
USB connectors support connecting peripheral devices such as a USB keyboard or mouse, a mass |
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storage device such as a USB hard drive or flash drive, touch screens, or USB Cameras (UVC1.4). |
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Connection: |
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• Two USB 2.0 Type A, 500mA, 480 Mbps |
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Four USB 3.0 Type A, 900mA, 4.8 Gbps |
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+5V Current Output (Max): 4 W total across all USB connections |
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Wireless Keyboard & Mouse: |
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Supports 2.4 GHz RF wireless keyboard and mouse using wireless dongle (not included) |
Applications: |
• Viewers for PowerPoint, Word, Excel, and PDF document |
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• Viewers for images and videos |
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Microsoft Edge web browser |
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Skype for Business Client (note: customers will need to supply a Skype for Business user account |
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for each Acendo Core) |
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Microsoft Teams |
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Zoom Meeting |
Optional Accessories: |
• Acendo Vibe: |
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ACV-5100 FG4151-00 GR/BL |
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ACV-5100 FG4121-00 GR/BL |
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• CBL-HDMI-FL, HDMI High Speed Flat Cable with RedMere® Technology (FG10-2180-16) |
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CBL-USB2-FL-16 (FG10-2220-16) 16ft USB 3.0 Flat Cable |
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CBL-USB2-FL-33 (FG10-2220-33) 33ft USB 2.0 Flat Cable |
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CBL-USB-FL2 (FG10-2197-16) 16ft USB 3.0 My Turn Ready Flat Cable |
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CBL-ETH-FL2-16 (FG10-2194-16) 16ft CAT6 Ethernet Cable |
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CBL-HDMI-FL2-16 (FG10-2192-16) 16ft HDMI My Turn Ready Flat Cable |
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AVB-VSTYLE-RMK-1U V-Style Box Tray (FG1010-720) |
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AVB-VSTYLE-RMK-FILL-1U,V-Style Box Tray with Fill Plates (FG1010-721) |
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NMX-VRK V-Style Rack Shelf (FG3201-60) |
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NMX-MM-RKA (FG3211-60) |
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Overview
Acendo Core Welcome Screen
The Acendo Core Welcome screen provides users with room booking abilities, a 48 hour scheduler view, Admin sign on feature. The Admin username and password must be entered to view or change any of the system settings.
User Login
Users can access the user Home screen by clicking on the blue Use Room Now button at the center of the welcome screen (FIG. 7).
Admin Login
1.Administrators can login by clicking on the Key/Door icon in the bottom left of the screen (FIG. 7).
Administrators press on the Key/Door icon to make changes to the system).
FIG. 7 Acendo Core Main Screen
2.The login screen appears (FIG. 8).
NOTE: The Domain field will not be visible if unit is off domain. Additionally, Log In and Login In as Guest will not be visible if off domain.
FIG. 8 Login Screen - On Domain (left) and Off Domain (right)
3.Log into the session on the Acendo Core using Admin credentials:
•Username -coreadmin
•Password - c0r3@dmiN (c “zero” r3@dmiN)
NOTE: Remote access into Rome (RDP) is not supported. You can use the RDP client on Rome to remotely login and access other nonRome PCs. Due to Rome’s ecosystem only local single sign-on is allowed.
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Overview
Acendo Core Home Screen
The Acendo Core Home screen provides users with access to default applications and up to four additional Admin assigned App Favorites in the Applications tool bar (FIG. 9). Some features in the System Tool Bar are not available to non Admin users such as
System Settings and the Windows control panel defined later in this chapter.
1.After an Admin user Login, the system displays the following screen with an app tool bar down the left side and additional settings lower right.
FIG. 9 Administrator Session Screen
System Tool Bar
The System Tool bar provides at-a-glance system statuses and for Administrators, access to system settings (see Acendo Core System Settings section on page 15) and System Shortcuts (FIG. 10). The System Shortcuts are standard Windows locations used to make system-wide changes. Shortcuts are as follows:
• File Explorer - Opens a view of file folders and network locations.
NOTE: Both guest and domain users are able to view Program files (though they are not able to edit these files), create folders on the C drive and write to the C drive. Files and folders written to the root of the C drive that were not there at the beginning of a session will, in fact, be purged upon logout.
•Windows Settings - Opens Windows Settings to make system changes to privacy, accounts, network, devices, etc.
•Control Panel - Opens the Windows system Control Panel to make changes to network locations, hardware changes, etc.
•Computer Management opens the Windows system Computer Management screen to view performance, folders, etc.
•Command Prompt - opens a Command Prompt window for DOS users/
System Settings |
System Shortcuts |
Wired Network Status |
System Volume Options |
FIG. 10 System Toolbar
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Overview
System Clock
Clicking on the System time will bring up the Day of the Week, Date and Time view as shown in FIG. 11. Furthermore, click on the Change Date and Time link to bring up the Windows System clock to make changes.
Click on Change Date and Time to bring up the Windows clock.
Click on the time to bring up this view.
FIG. 11 System Clock
Application Manager
The Application Manager is used to show the current applications that have open windows FIG. 12. Users can then select one of the apps to reopen, or close each window by selecting the “X” in the top right corner or each app.
FIG. 12 System Clock
Finish - Log Off
To exit a session, users should select the Finish button in the bottom right of the screen and select from the options shown (FIG. 13).
FIG. 13 Finish Session Options
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Overview
When users and guests logoff the system the following user folders are deleted for ALL users:
•CD Burning
•Cookies
•Desktop
•Documents
•Downloads
•Music
•Pictures
•Public Desktop
•Public Documents
•Public Downloads
•Public Music
•Public Pictures
•Public Ringtones
•Public Videos
•Ringtones
•Videos
And the following for the Core Guest account only:
•Application Shortcuts
•Favorites
•History
•Internet Cache
•Links
•Recent
•Saved Searches
•Search History
In addition, for all accounts but Core Admin, files or folders created in the root of the C:\ drive will be deleted. This only applies to the root and does not track into any sub-folders of C:\.
Window Service Plan Information
The following link provides Microsoft’s overview of Windows as a service: https://docs.microsoft.com/en-us/windows/deployment/update/waas-overview#servicing-channels Acendo Core Release 1 service plan:
1.Acendo Core is aligned with the Microsoft’s Semi-Annual Channel.
2.Acendo Core will utilize a group Policy enabling the full 365 day deferment period of all feature updates (from the date they are released) in order to support feature update integration.
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Installation
Installation
Overview
The Acendo Core (ACR-5100) is passive cooled without the need for fans and constructed of silver powder-coated sheet metal. Its dimensions are 1.37” x 7.06” x 7.937” (34.8mm x179 mm x 201.6 mm) H x W x D and requires 1RU slot when mounted in a 19” rack. The device is equipped with feet for tabletop usage. See Installation on page 11 for mounting instructions. The recommended installation locations are:
•Wall mounted behind a display
•Mounted underneath a table
•Inside credenza
•Out on top of the credenza
•In a rack shelf.
Installing Acendo Core is a quick and simple process. Before connecting the ACR-5100 to its peripheral devices and powering the device, be sure to mount the device using the desired method detailed below.
Installation
What’s in the Box?
The Acendo Core Meeting Collaboration System includes the following accessories:
•Power supply/cord
•1 Mounting Plate and 2 Stand-off Screws
•Safety Instructions and a Quick Start Guide
Physical Installation
To install Acendo Core, the following items are needed:
•1 HDMI cable (Type A male)
•thernet cable
•1 HDMI touch screen or HDMI monitor with USB keyboard and/or mouse
•Mounting screws are needed for wall or under desk mounting options
Acendo Core can be mounted using the included mounting plate for wall or under desk mount or can be used as a table-top device.
Attach Mounting Plate
1.Using the mounting plate as a template, place it into the desired position and mark four of the wall screw holes with a pencil.
Note: If mounting on a wall, a level can be used to set the plate level for aesthetics.
2.Pre drill the holes for your wall screws.
Note: Use a drill bit smaller in diameter than your wall screws.
3.Place the plate back onto the mounting surface, insert wall screws and tighten.
FIG. 14 BACKPLATE - INSERT SCREWS AND TIGHTEN
Attaching to Mounting Plate
1.Insert the included stand-off screws into two adjacent holes on the bottom. Align the stand-off screws on the Acendo Core unit with the slotted holes in the plate and push through. Slide to lock.
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Physical Installation
FIG. 15 ATTACH STAND-OFF SCREWS, INSERT THROUGH BACKPLATE
Connections
FIG. 16 displays the ports provided on Acendo Core.
FIG. 16 ACENDO CORE CONNECTIONS
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Physical Installation
Acendo Core Power Up
This section describes the required steps to successfully power up the Acendo Core ACR-5100. FIG. 17 provides references to the Acendo Core rear access ports that will have connections made to peripheral devices, monitors, and power.
FIG. 17 ACR-5100 Acendo Core (Rear Panel)
Connecting to a Video Output
The ACR-5100 uses standard HDMI cabling to connect to a monitor/projector.
1.Use an HDMI cable to connect the HDMI Port1 on the Acendo Core rear panel to the display monitor.
2.To use Dual displays, use an HDMI cable to connect a second monitor to the additional HDMI Port on the rear panel. Some configuration will be required in Windows to set up the dual displays. Go to the Windows Control Panel as shown in FIG. 18.
Note: Does not support dual displays with different resolutions. Both displays much use only one of these listed resolutions:
–720p @ 60Hz
–1080p @ 60Hz
–4K @ 60Hz
FIG. 18 Windows Control Panel - Devices and Printers
3.Right click on the display to select Display Settings. FIG. 18 appears. Select the Extend these displays options to combine two displays to create a larger desktop.
FIG. 19 Windows Control Panel - Display Settings
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Physical Installation
Connecting a Keyboard and Mouse
Acendo Core front and rear panels each feature Type-A USB ports for mouse and keyboard functionality, two on the front and four on the rear. The ports may also be used for reading from a mass storage device, such as a USB hard drive or flash drive. (USB external hard drives may require their own power sources. The maximum power allowed across all USB ports is 4W.)
NOTE: In addition to a directly connected USB keyboard and mouse, the ACR-5100 also supports using a 2.4 GHz RF wireless keyboard and mouse using a wireless dongle. Bluetooth devices are NOT supported.
NOTE: The USB connectors support USB mass storage devices using either FAT FAT32, exFAT, or NTFS file system format.
NOTE: Once connected to a USB drive and Acendo Core mounts the drive, the files on it may be accessed. If a message stating the USB drive is mounted is not received, Acendo Core did not recognize the drive. A storage device’s contents are not accessible if the device is connected while another storage device occupies a USB port. If a first USB drive is connected, mounted, and unmounted, a second USB drive will still not be recognized unless the first USB drive is removed from the Acendo Core device.
Connecting Power
Connecting power to the ACR-5100 requires the AC-DC power brick and cable provided with the device.
1.Insert the barrel plug into the ACR-5100 power input marked +12VDC 5A.
2.Connect the power brick to an AC outlet (100-240VAC) using a standard power cord.
3.Verify that the front panel led lights up. When power is applied, the POWER LED on the front panel lights up white. The device usually takes 20-30 seconds to boot. When booting is complete, the ACR-5100 opens to the Acendo Core desktop (FIG. 20
FIG. 20 Acendo Core Desktop
Disconnecting Power
To disconnect power from the AcendoCore unit, follow these steps:
1.Click on FINISH in the lower right-hand corner to bring up the menu (FIG. 20).
FIG. 21 Acendo Core Finish Menu
2.Select Shut down to allow the unit to close its apps and turn off.
3.Remove the wall plug from the AC outlet.
4.Unplug the barrel plug from the rear of the units input marked +12VDC 5A.
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Acendo Core System Settings
Acendo Core System Settings
Login
The Acendo Core System Settings are only available to system Administrators. The Admin username and password must be entered to view or change any of the system settings.
1.Press the Key/Door icon in the bottom left of the screen next to the Power Icon to bring up the login screen.
FIG. 22 Acendo Core Main Screen
2.The login screen appears (FIG. 23).
NOTE: The Domain field will not be visible if unit is off domain. Additionally, Log In and Login In as Guest will not be visible if off domain
FIG. 23 Login Screen - On Domain (left) and Off Domain (right)
3.Log into the session on the Acendo Core using Admin credentials:
•Username -coreadmin
•Password - c0r3@dmiN (c zero r 3@dmiN)
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Acendo Core System Settings
4.After an Admin user Login, the system displays the following screen with an app toolbar down the left side and additional settings lower right.
FIG. 24 Acendo Core Main Screen
Experience
1.Clicking on the Acendo Core Settings button brings the user to the About Acendo Core screen.
FIG. 25 Acendo Core Settings - About
Refer to a section listed below for complete details on specific settings:
•About on page 17
•Documents on page 17
•Applications on page 17
•Background on page 21
•Room Booking on page 21
•Skype for Business on page 29
•Microsoft Teams on page 31
•Email on page 31
•Zoom Meeting on page 32
•User Profiles on page 32
•Device - Options on page 33
•Screen Sharing on page 40
•Share Internet Connection on page 41
•NetLinx on page 42
•Language on page 43’
•Content Sharing on page 43
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Acendo Core System Settings
•System - Acendo Core Updates on page 45
•Import/Export on page 46
•System Recovery and Backup on page 48
About
Selecting About (FIG. 25 above) will display this specific Acendo Core unit’s configuration such as:
•Room Name - Assign a room name to this unit so it can be uniquely identified.
•Product - Static information defining this unit as an Acendo Core
•Model - Static information defining this model as ACR-5100
•Serial Number - Serial number of this unit. Each Core unit will have a unique number assigned from the factory.
•Copyright - AMX copyright protecting interests of the company.
•Support Contact Name and Contact Number - Add an AMX or Dealer contact information for easy access to this information should issues arise.
•Export Diagnostics - Selects a folder to save diagnostics to on your local system.
Documents
Select Documents to bring up the following options:
•Documents - Enable or disable users ability to access documents for display from Local Downloads, Remote Shared Drives or USB Drives. Disabling documents will remove the document icon from the left tool panel.
NOTE: The most straightforward method for an Admin to disable USB devices is using group policies. See Wireless Presentation Issues section on page 63
•Local Downloads - Enable or Disable access to this source.
•Remote Shared Drives - Enable or Disable access to this source.
•USB Drives - Enable or Disable access to this source.
FIG. 26 Acendo Core Settings - Documents
Applications
1.The Applications section enables Admins to turn access to Applications on or off, add more apps to the device, or specify default Favorites (up to four) that will be displayed on the Home screen.
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