Harman ACR-5100 User Manual

ADMINISTRATORS GUIDE

ACR-5100 ACENDOTM CORETM

MEETING COLLABORATION SYSTEM

AV FOR AN IT WORLD

AMX Limited Warranty and Disclaimer

This Limited Warranty and Disclaimer extends only to products purchased directly from AMX or an AMX Authorized Partner which include AMX Dealers, Distributors, VIP’s or other AMX authorized entity.

AMX warrants its products to be free of defects in material and workmanship under normal use for three (3) years from the date of purchase, with the following exceptions:

• Electroluminescent and LCD Control Panels are warranted for three (3) years, except for the display and touch overlay components are warranted

for a period of one (1) year.

• Disk drive mechanisms, pan/tilt heads, power supplies, and MX Series products are warranted for a period of one (1) year.

• AMX lighting products are guaranteed to switch on and o any load that is properly connected to our lighting products, as long as the AMX

lighting products are under warranty. AMX also guarantees the control of dimmable loads that are properly connected to our lighting prod- ucts. The dimming performance or quality there of is not guaranteed, impart due to the random combinations of dimmers, lamps and bal- lasts or transformers.

• AMX software is warranted for a period of ninety (90) days.

• Batteries and incandescent lamps are not covered under the warranty.

• AMX AutoPatch Epica, Modula, Modula Series4, Modula CatPro Series and 8Y-3000 product models will be free of defects in materials and

manufacture at the time of sale and will remain in good working order for a period of three (3) years following the date of the original sales invoice from AMX. The three-year warranty period will be extended to the life of the product (Limited Lifetime Warranty) if the war- ranty card

is lled out by the dealer and/or end user and returned to AMX so that AMX receives it within thirty (30) days of the installation of equipment but no later than six (6) months from original AMX sales invoice date. The life of the product extends until ve (5) years after AMX ceases

manufacturing the product model. The Limited Lifetime Warranty applies to products in their original installation only. If a product is moved to

a dierent installation, the Limited Lifetime Warranty will no longer apply, and the product warranty will instead be the three (3) year Limited

Warranty.

All products returned to AMX require a Return Material Authorization (RMA) number. The RMA number is obtained from the AMX RMA Depart- ment. The RMA number must be clearly marked on the outside of each box. The RMA is valid for a 30-day period. After the 30-day period the RMA will be canceled. Any shipments received not consistent with the RMA, or after the RMA is canceled, will be refused. AMX is not responsi- ble for products returned without a valid RMA number.

AMX is not liable for any damages caused by its products or for the failure of its products to perform. This includes any lost prots, lost savings,

incidental damages, or consequential damages. AMX is not liable for any claim made by a third party or by an AMX Authorized Partner for a third party.

This Limited Warranty does not apply to (a) any AMX product that has been modied, altered or repaired by an unauthorized agent or improp- erly transported, stored, installed, used, or maintained; (b) damage caused by acts of nature, including ood, erosion, or earthquake; (c) dam- age caused

by a sustained low or high voltage situation or by a low or high voltage disturbance, including brownouts, sags, spikes, or power outages; or (d) damage caused by war, vandalism, theft, depletion, or obsolescence.

This limitation of liability applies whether damages are sought, or a claim is made, under this warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or amended by any person. This lim- itation of

liability will be eective even if AMX or an authorized representative of AMX has been advised of the possibility of any such damages. This limitation of

liability, however, will not apply to claims for personal injury.

Some states do not allow a limitation of how long an implied warranty last. Some states do not allow the limitation or exclusion of incidental or consequential damages for consumer products. In such states, the limitation or exclusion of the Limited Warranty may not apply. This Limited

Warranty gives the owner specic legal rights. The owner may also have other rights that vary from state to state. The owner is advised to con- sult

applicable state laws for full determination of rights.

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, AMX MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AMX EXPRESSLY DIS- CLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS LIMITED WARRANTY. EXCEPT AS OTHERWISE LIMITED BY APPLICABLE LAW, AMX RESERVES THE RIGHT TO MODIFY OR DISCONTINUE DESIGNS, SPECIFICATIONS, WARRANTIES, PRICES, AND POLICIES WITH- OUT NOTICE.

Table of Contents

Overview ................................................................................................................................ 1

Features ............................................................................................................................1

Enclosure ..................................................................................................................... 1

Front Panel Features ................................................................................................... 1

Power Button ............................................................................................................... 2

USB .............................................................................................................................. 2

Rear Panel Features .....................................................................................................2

Power ........................................................................................................................... 2

USB .............................................................................................................................. 2

Dual Network Connections .......................................................................................... 2

Dual HDMI Outputs ...................................................................................................... 3

Stereo Audio Line Output ............................................................................................ 3

Microphone Audio Input .............................................................................................. 4

Specications .................................................................................................................... 4

Acendo Core Welcome Screen ..........................................................................................7

User Login .................................................................................................................... 7

Admin Login ................................................................................................................. 7

Acendo Core Home Screen ............................................................................................... 8

Window Service Plan Information .................................................................................... 10

Installation ................................................................................................................................ 11

Overview ............................................................................................................................ 11

Installation ........................................................................................................................ 11

What’s in the Box? ............................................................................................................ 11

Physical Installation .................................................................................................................... 11

Attach Mounting Plate ...................................................................................................... 11

Attaching to Mounting Plate ............................................................................................. 11

Connections ...................................................................................................................... 12

Acendo Core Power Up ..................................................................................................... 13

Connecting a Keyboard and Mouse ............................................................................ 14

Connecting Power ....................................................................................................... 14

Disconnecting Power ................................................................................................... 14

Acendo Core System Settings ..................................................................................................... 15

Login ................................................................................................................................ 15

Experience ......................................................................................................................... 16

About ........................................................................................................................... 17

Documents ................................................................................................................... 17

Applications ................................................................................................................. 17

Applications Listed ...................................................................................................... 19

ACR-5100 Acendo Core Administrators Guide

Table of Contents

Web Apps Listed ..........................................................................................................19

Application Favorites ................................................................................................... 20

Background .................................................................................................................. 21

Room Booking ................................................................................................................... 21

Skype for Business ............................................................................................................ 29

Unexpected Behaviors ...................................................................................................... 30

Microsoft Teams ................................................................................................................ 31

Zoom Meeting ................................................................................................................... 31

Email ................................................................................................................................ 33

User Proles ...................................................................................................................... 34

System Settings ........................................................................................................................... 34

Device - Options ................................................................................................................ 35

Display Scale ..................................................................................................................... 36

Screen Sharing .................................................................................................................. 42

Share Internet Connection ............................................................................................... 43

Language ........................................................................................................................... 45

NetLinx .............................................................................................................................. 45

Content Sharing ................................................................................................................ 46

System - Acendo Core Updates ........................................................................................ 47

Automatic Updates ........................................................................................................... 47

Import/Export ................................................................................................................... 48

System Recovery and Backup ...........................................................................................50

Exchange/Oce 365 Set Up ....................................................................................................... 51

Introduction ...................................................................................................................... 51

Acendo Core Service Account .......................................................................................... 51

Microsoft Exchange / Oce 365: Username and Calendar Email IDs ....................... 51

Requirements............................................................................................................... 52

Microsoft Documentation ............................................................................................ 52

Why Impersonation is Recommended for Exchange/Oce 365 ............................... 52

Creating Room Mailboxes ............................................................................................................ 53

Overview ............................................................................................................................ 53

Creating a New Room Mailbox: Exchange 2013 and Exchange 2016 ............................. 53

Additional Documentation ........................................................................................... 53

Creating a New Room Mailbox: Oce 365 ....................................................................... 53

Additional Documentation ........................................................................................... 53

Domain Group Policy Denition Requirements ........................................................................... 54

Screen Sharing ............................................................................................................................ 56

Wireless Presentation (AirServer) .................................................................................... 58

Disabling USB Drives and WPD Devices ...................................................................................... 59

Disabling USB Removable Drives and WPD Devices using Group Policies ...................... 59

ACR-5100 Acendo Core Administrators Guide

Table of Contents

Implementing the Group Policy to Disable Removable Storage Devices ................... 60

NetLinx Programming .................................................................................................................. 61

Overview ............................................................................................................................ 61

Device Ports: ................................................................................................................ 61

NetLinx Commands ...................................................................................................... 61

Acendo Core System Responses ................................................................................. 64

Troubleshooting ........................................................................................................................... 65

Room Booking Issues ....................................................................................................... 65

Wireless Presentation Issues. ..................................................................................... 65

ACR-5100 Acendo Core Administrators Guide

Overview

Delivering a awless start to any meeting, Acendo Core Meeting Collaboration System (FG4051-00) includes wide support

for Web Conferencing Platforms including one-click Skype for Business meeting launch, document sharing, web browsing, room scheduling, and more, directly from the meeting space touch display or keyboard and mouse. This chapter provides a

brief overview of the functional capabilities, details about connections and wiring, and product specications of the Acendo

Core System.

Features

Wide support for Web Conferencing Platforms, including one-click Skype for Business – Users can quickly and easily join a

scheduled Skype for Business meeting without having to nd a link or meeting invite, enhancing productivity by reducing

wait time.

• Built-inDocumentViewers–Userscanpresentcontentwithoutbringinganydevicestotheroom.Userssimplywalkinto the room, start

• NetworkDriveSupport–Manyenterpriseschoosetohavealltheirdocumentsstoredonnetworkdrives.Ifauser authenticates into a

• ActiveDirectoryAuthentication–BynativelyintegratingwithActiveDirectory,userscanauthenticateintoAcendoCore and access

• SimpleandIntuitiveOn-screenScheduling–Ataglanceuserscanseethestatusofthemeetingroom.Fromthestart screen, users

Overview

a session, navigate to their document (USB drive, network drive, or the web), and start their presentation.

meeting, they will have access to content stored on those drives. As Core is always on, there is no waiting for boot up time allowing users to access their network content quickly enhancing workforce productivity.

network drives. Furthermore, administrators have the option to require authentication in order to use Core for secure document and network access.

can book the room if it is available, start their meeting, or book a nearby room quickly, therefore minimizing wait time and improving productivity

• End-of-MeetingNotications–Meetingsstartontimebecausethepreviousmeetingendedontime.Meetingshavean opportunity

to wrap up cleanly and capture actions eectively because users are provided with a calender icon changing to amber 5

minutes prior to the end of the scheduled meeting time.

The following table highlights Acendo Core’s primary functions.

Functional Capabilities

Management Interface: On-screen conguration for Administrative users Supported Documents: • Word documents, View, print and copy even without Word installed (.doc, .docx, .rtf, .txt.

.wpd, .wps).

• Excel, Open, view, copy, and print workbooks, even without Excel installed (.xls, .xlsx).

• PowerPoint, View and print presentations but not edit them (.ppt, .pptx).

• Adobe Acrobat Files (.pdf)

Supported Document Sourc • Local Downloads

• Remote Shared Drives

NOTE: Document sources can be disabled.

Supported Images: • Portable Network Graphic (.png)

• Joint Photographic Experts Group (.jpg)

• BitMap Images (.bmp)

• Graphics Interchange Format (.gif)

Supported Videos: • .mp4 with H.264 video and AAC audio

• Max video playback resolution is 1080p

Dual Display • Supported dual setups: 4k + 4k OR 1080p + 1080p OR 720p + 720p. Acendo Core does

Email: • SMTP with SSL or TLS encryption

Supported Web Browser: • Microsoft Edge web browser that supports HTML5. Plug-ins, including Flash, are not

Wallpaper: • Supported Formats: .png

not support dual displays with dierent resolutions.

NOTE: Email can be disabled.

supported.

NOTE: Web browsing can be disabled.

• Resolutions: any

• Customizable: A single wallpaper applied to all screens

Enclosure

The Acendo Core (ACR-5100) is passive cooled without the need for fans and constructed of silver powder-coated

sheet metal. Its dimensions are 1.37” x 7.06” x 7.937” (34.8mm x179 mm x 201.6 mm) H x W x D and requires 1RU slot when mounted in a 19” rack. The device is equipped with feet for tabletop usage. See Installation on page 11 for mounting instructions.

Front Panel Features

ACR-5100 Acendo Core Administrators Guide

Overview

The Acendo Core front panel is intended to only be used for quick access for USB for document access and storage. The following

section lists the features on the front panel of the ACR-5100.

Power Button USB Thumb Drives

FIG. 1 ACR-5100 Acendo Core Front Panel

Power Button

When power is applied, the power button on the front panel lights up white. The device usually takes about 30 seconds to boot.

USB

The front panel features two Type-A USB 2.0 connectors for serial communication, touch screens, mouse and keyboard functionality, USB cameras, microphones, speakers, or reading from and writing to a mass storage device, such as USB hard drive

or ash drive. (USB external hard drives may require their own power sources. The maximum current is 900mA per port).

Rear Panel Features

The following section lists the components on the rear panel of the Acendo Core.

Antenna Port

Power HDMI Output

USB 3.0 Peripherals (camera, microphone, speakers, mouse, keyboard, etc.)

Antenna Port

Stereo Audio Line Out

3.5 mm Mini-phone Jacks

Micorphone In

(to 1-2 Displays)

Dual Network Connectors

FIG. 2 ACR-5100 Acendo Core (Rear Panel)

Power

The Acendo Core power input requires +12VDC 5A from a barrel connector on an AC-DC power brick (100-240VAC) and cable

that is included with the device.

USB

The rear panel features four Type-A USB 3.0 connectors (Two double-stacked USB connectors) for mouse and keyboard

functionality, reading from and writing to a mass storage device such as USB hard drives or ash drives, microphone, speakers,

AMX’s Acendo Vibe or USB cameras such as AMX’s Sereno Video Conferencing Camera.

NOTE: USB external hard drives may require their own power sources. The maximum current allowed across all USB ports is 4W. NOTE: The USB connectors support USB mass storage devices using either FAT, FAT32, exFAT, or NTFS le system format. NOTE: Once a USB drive is connected and Acendo Core mounts the drive, the les on it may be accessed. If a message stating the USB drive is mounted is not

received, Acendo Core did not recognize the drive.

AMX Acendo Vibe

One of the USB ports can be connected to an AMX Acendo Vibe Conferencing Sound Bar to provide video conferencing capabilities. The USB connection from Acendo Vibe passes microphone audio and camera video. The HDMI connection from Acendo Core provides audio signal to Acendo Vibe while the video is passed through by Acendo Vibe to the display.

FIG. 3 ACR-5100 Acendo Core (With Vibe Connected to Rear Panel)

Dual Network Connections

ACR-5100 Acendo Core Administrators Guide

The rear panel features two 10/100/1000 Base-T RJ-45 (8P8C) LAN ports for network connection via Cat5 cable. Port2 is

disabled by default. FIG. 4 provides the pin outs and signals for the LAN connector and cable.

FIG. 4 RJ-45 Wiring Diagram

FIG. 5 describes the blink activity for the LAN connector and cable.

Overview

FIG. 5 LAN Connector / LEDs

Dual HDMI Outputs

The rear panel features dual HDMI 2.0 video outputs that can be used for dual display or extended desktop as congured by the

system administrator in the Windows Display settings. These ports support the following:

• CEC protocol for high-level control functions

• Reading the E-EDID and rst CEA Extension to determine the capabilities supported by the attached display device

• Chooses a default minimal resolution if no E-EDID is received

• Supports the following digital video output resolutions:

NOTE: Does not support dual displays with dierent resolutions. Both displays must use only one of these listed resolutions.

• 720p @ 60Hz

• 1080p @ 60Hz

• 4K @ 60Hz

• Support an audio/video interface for transferring uncompressed video data and compressed or uncompressed audio data

from the HDMI source device to a display

The following table describes the pin-out conguration of the HDMI OUT connector:

HDMI OUT Connector Pin-outs and Functions

Pin Signal Pin Signal

1 TMDS Data 2+ 11 TMDS Clock Shield

2 TMDS Data 2 Shield 12 TMDS Clock-

3 TMDS Data 2- 13 CEC

4 TMDS Data 1+ 14 Reserved, HEC Data

5 TMDS Data 1 Shield 15 SCL

6 TMDS Data 1- 16 SDA

7 TMDS Data 0+ 17 DDC/CEC/HEC Ground

8 TMDS Data 0 Shield 18 +5V Power (max 50mA)

9 TMDS Data 0- 19 Hot Plug Detect, HEC Data+

10 TMDS Clock+

FIG. 6 displays the pin locations for the HDMI connector:

Stereo Audio Line Output

ACR-5100 Acendo Core Administrators Guide

Overview

FIG. 6 HDMI Pin-outs

The rear panel features one 3.5mm mini-phono connector for stereo audio output jack with the right channel on the ring and the

left channel on the tip.

Microphone Audio Input

The rear panel features one 3.5mm mini-phono connector for audio Input jack with the right channel on the ring and the left

channel on the tip. This can be used to connect to AMX’s Alero 8-channel microphone mixer for conference room meetings.

Wireless

Included in the Acendo Core device is a built-in IEEE 802.11 a/b/g/n/ac plus Bluetooth 4.0 wireless network card.

The wireless card also supports Miracast communications for screen and content sharing. MiracastTM is a groundbreaking solution for seamlessly displaying multimedia between devices, without cables or a network connection. Users can do things like view pictures from a SmartPhone on a big screen television, share a laptop screen with the conference room projector in real-time, and watch live programs from a home cable box on a tablet.

Specications

The following table lists the specications for Acendo Core:

ACR-5100 Specif ications

Dimensions: 1.37” x 7.06” x 7.937” (34.8mm x179 mm x 201.6 mm) H x W x D

Weight: 1.1 lbs. (1.1 kg) TBA Mounting Options • Surface Mount: Wall-Mount racket included

• Rack Mount Adapter: NMX-MM-RKA, Acendo Core Rack Mount Adapter (FG3211-60), not

included. The rack mount adapter is designed for use with V Style Rack Mounting Tray (FG1010720/721) and V Style Rack Mounting Shelf (FG3201-60), also not included

Regulatory Compliance: • FCC - 47 CFR Part 15, Subpart B, Class B/IEEE ANSI C63.4-2014

• IC

• CE EN 55022 Class A

• CE EN 55022 Class B

• CE EN 55024

• CE EN 60950-1

• UL 60950-1

• IEC 60950-1

• IEC 61000-4-2-2008

• C-Tick

• VCCI

• RoHS

• REACH

• WEEE

Power Requirements: • Power Consumption: 60W (Max)

• Input voltage: 100 – 240Vac

• Rated Output current: 5.417A

• Rated Output Voltage: +12 VDC

• Connector: 5.5mm barrel connector

• External universal power supply with AC-DC converter brick, 100/240 VAC, 50/60 Hz, included.

• Power Indicator: (1) LED (red/green), solid red at start of boot, blinking green during boot, solid

green after boot is complete

Environmental: • Operating Temperature: 32° to 104° F (0° to 40° C)

• Storage Temperature: –4o to 158o F (–20o to 70o C)

• Rated Altitude: 5000 Meters

• Operating Humidity: 5% to 85%, non-condensing

• Storage Humidity: 5% to 90%, non-condensing

• S/N (Signal-to-Noise) ratio, input to output, 90dB (weighted)

• Audio Total Harmonic Distortion plus Noise (THD+N), input to output, 0.01%.

ACR-5100 Acendo Core Administrators Guide

ACR-5100 Specif ications

Control NetLinx:

• Master Code: URL, Auto, Listen

• ICSP Security: Yes

RS-232:

• Supported through USB using USB-DB9 adapter cable

Operation Button:

• Quick press: Sleep

• Press-and-hold: System Settings

Port Usage • 8888 TCP Group Manager

• 1319 TCP Remote Logging

• 23 TCP Telnet logging

• 80 TCP Default port for AmxShare

• 1319 UDP NetLinx

• 587 Email Port

Processor: • a quad core Intel Celeron SoC

• x64 architecture and instruction set of 1.6 GHz which contains a burst option to 2.24 GHz

Operating System: • Windows 10 IoT Enterprise Memory: • 4GBRAM

• 120GB solid state drive (SSD) as the primary internal storage media

Supported Calendar Systems:

• Microsoft Exchange 2013 SP1 or higher

• Microsoft Exchange 2016

• Exchange Online (Oce 365)

Bluetooth: • 802.11a/b/g/n/ac standard protocol and frequency bands

• Bluetooth 4.0

• Meets Bluetooth SIG standards

• Bluetooth range (Min): 10 meters

HDMI Out: Two HDMI 2.0 Type A connectors for video output:

• Supports CEC protocol for display control

• HDCP specication 1.4

Analog Audio: One 3.5mm mini-phono connector for stereo output:

• Supports two channels (left/right)

• Output Connection: 3.5 mm stereo audio jack

• Output Level (Max): 0 dBV (1 Vrms)

• Output Impedance: 100 Ohms

• Frequency Response: 20-20 kHz

• Dynamic Range: 90 dB

One 3.5mm mini-phono connector for single sided balanced audio input:

• Supports two channels (left/Right)

• Input Level (Max): 0 dBV (1 Vrms)

• Sampling frequencies: 32 kHz, 44.1 kHz, 48 kHz at both 16 bits and 24 bits

• Input impedance: 10k Ohms

Ethernet: Two 10/100/1000 Base T LAN ports for network connection via Cat5 cable.

• Connection: (2) RJ-45, Auto MDI/MDI-X

• Link/Act Indicator: (1) LED (green),

a. on when link is up b. blink o for packet activity c. o when link is down

• Speed Indicator: (1) LED

d. solid green when the speed on the link is 1000 Mbps e. solid amber at 100 Mbps f. o when the speed is 10 Mbps

• Support half and full-duplex

• Support IEEE 802.1X port-based Network Access Control (PNAC)

• Support WoL (Wake-on-LAN) feature (system awakens by a network message)

Overview

ACR-5100 Acendo Core Administrators Guide

Overview

ACR-5100 Specif ications

USB: USB connectors support connecting peripheral devices such as a USB keyboard or mouse, a mass

storage device such as a USB hard drive or ash drive, touch screens, or USB Cameras (UVC1.4).

Connection:

• Two USB 2.0 Type A, 500mA, 480 Mbps

• Four USB 3.0 Type A, 900mA, 4.8 Gbps

• +5V Current Output (Max): 4 W total across all USB connections

Wireless Keyboard & Mouse:

• Supports 2.4 GHz RF wireless keyboard and mouse using wireless dongle (not included)

Applications: • Viewers for PowerPoint, Word, Excel, and PDF document

• Viewers for images and videos

• Microsoft Edge web browser

• Skype for Business Client (note: customers will need to supply a Skype for Business user account

for each Acendo Core)

• Microsoft Teams

• Zoom Meeting

Optional Accessories: • Acendo Vibe:

ACV-5100 FG4151-00 GR/BL ACV-5100 FG4121-00 GR/BL

• CBL-HDMI-FL, HDMI High Speed Flat Cable with RedMere® Technology (FG10-2180-16)

• CBL-USB2-FL-16 (FG10-2220-16) 16ft USB 3.0 Flat Cable

• CBL-USB2-FL-33 (FG10-2220-33) 33ft USB 2.0 Flat Cable

• CBL-USB-FL2 (FG10-2197-16) 16ft USB 3.0 My Turn Ready Flat Cable

• CBL-ETH-FL2-16 (FG10-2194-16) 16ft CAT6 Ethernet Cable

• CBL-HDMI-FL2-16 (FG10-2192-16) 16ft HDMI My Turn Ready Flat Cable

• AVB-VSTYLE-RMK-1U V-Style Box Tray (FG1010-720)

• AVB-VSTYLE-RMK-FILL-1U,V-Style Box Tray with Fill Plates (FG1010-721)

• NMX-VRK V-Style Rack Shelf (FG3201-60)

• NMX-MM-RKA (FG3211-60)

ACR-5100 Acendo Core Administrators Guide

Overview

Acendo Core Welcome Screen

The Acendo Core Welcome screen provides users with room booking abilities, a 48 hour scheduler view, Admin sign on feature. The Admin username and password must be entered to view or change any of the system settings.

User Login

Users can access the user Home screen by clicking on the blue Use Room Now button at the center of the welcome screen (FIG. 7).

Admin Login

1. Administrators can login by clicking on the Key/Door icon in the bottom left of the screen (FIG. 7).

Administrators press on the Key/Door icon to make changes to the system).

FIG. 7 Acendo Core Main Screen

2. The login screen appears (FIG. 8).

NOTE: The Domain eld will not be visible if unit is o domain. Additionally, Log In and Login In as Guest will not be visible if o domain.

FIG. 8 Login Screen - On Domain (left) and O Domain (right)

3. Log into the session on the Acendo Core using Admin credentials:

• Username -coreadmin

• Password - c0r3@dmiN (c “zero” r3@dmiN)

NOTE: Remote access into Rome (RDP) is not supported. You can use the RDP client on Rome to remotely login and access other non- Rome PCs. Due to Rome’s ecosystem only local single sign-on is allowed.

ACR-5100 Acendo Core Administrators Guide

Overview

Acendo Core Home Screen

The Acendo Core Home screen provides users with access to default applications and up to four additional Admin assigned App Favorites in the Applications tool bar (FIG. 9). Some features in the System Tool Bar are not available to non Admin users such as

System Settings and the Windows control panel dened later in this chapter.

1. After an Admin user Login, the system displays the following screen with an app tool bar down the left side and additional

settings lower right.

FIG. 9 Administrator Session Screen

System Tool Bar

The System Tool bar provides at-a-glance system statuses and for Administrators, access to system settings (see Acendo Core System Settings section on page 15) and System Shortcuts (FIG. 10). The System Shortcuts are standard Windows locations used

to make system-wide changes. Shortcuts are as follows:

• File Explorer - Opens a view of le folders and network locations.

NOTE: Both guest and domain users are able to view Program les (though they are not able to edit these les), create folders on

the C drive and write to the C drive. Files and folders written to the root of the C drive that were not there at the beginning of a

session will, in fact, be purged upon logout.

• Windows Settings - Opens Windows Settings to make system changes to privacy, accounts, network, devices, etc.

• Control Panel - Opens the Windows system Control Panel to make changes to network locations, hardware changes, etc.

• Computer Management opens the Windows system Computer Management screen to view performance, folders, etc.

• Command Prompt - opens a Command Prompt window for DOS users/

System Settings System Shortcuts Wired Network Status System Volume Options

FIG. 10 System Toolbar

ACR-5100 Acendo Core Administrators Guide

Overview

System Clock

Clicking on the System time will bring up the Day of the Week, Date and Time view as shown in FIG. 11. Furthermore, click on the Change Date and Time link to bring up the Windows System clock to make changes.

Click on Change Date and Time to bring up the Windows clock.

Click on the time to bring up this view.

FIG. 11 System Clock

Application Manager

The Application Manager is used to show the current applications that have open windows FIG. 12. Users can then select one of the apps to reopen, or close each window by selecting the “X” in the top right corner or each app.

FIG. 12 System Clock

Finish - Log O

To exit a session, users should select the Finish button in the bottom right of the screen and select from the options shown (FIG. 13).

FIG. 13 Finish Session Options

ACR-5100 Acendo Core Administrators Guide

Overview

When users and guests logo the system the following user folders are deleted for ALL users:

• CD Burning

• Cookies

• Desktop

• Documents

• Downloads

• Music

• Pictures

• Public Desktop

• Public Documents

• Public Downloads

• Public Music

• Public Pictures

• Public Ringtones

• Public Videos

• Ringtones

• Videos

And the following for the Core Guest account only:

• Application Shortcuts

• Favorites

• History

• Internet Cache

• Links

• Recent

• Saved Searches

• Search History

In addition, for all accounts but Core Admin, les or folders created in the root of the C:\ drive will be deleted. This only applies to the root and does not track into any sub-folders of C:\.

Window Service Plan Information

The following link provides Microsoft’s overview of Windows as a service:

https://docs.microsoft.com/en-us/windows/deployment/update/waas-overview#servicing-channels

Acendo Core Release 1 service plan:

1. Acendo Core is aligned with the Microsoft’s Semi-Annual Channel.

2. Acendo Core will utilize a group Policy enabling the full 365 day deferment period of all feature updates (from the date they

are released) in order to support feature update integration.

ACR-5100 Acendo Core Administrators Guide

Installation

Overview

The Acendo Core (ACR-5100) is passive cooled without the need for fans and constructed of silver powder-coated sheet

metal. Its dimensions are 1.37” x 7.06” x 7.937” (34.8mm x179 mm x 201.6 mm) H x W x D and requires 1RU slot when mounted in a 19” rack. The device is equipped with feet for tabletop usage. See Installation on page 11 for mounting instructions. The recommended installation locations are:

• Wall mounted behind a display

• Mounted underneath a table

• Inside credenza

• Out on top of the credenza

• In a rack shelf.

Installing Acendo Core is a quick and simple process. Before connecting the ACR-5100 to its peripheral devices and powering the

device, be sure to mount the device using the desired method detailed below.

Installation What’s in the Box?

The Acendo Core Meeting Collaboration System includes the following accessories:

• Power supply/cord

• 1 Mounting Plate and 2 Stand-o Screws

• Safety Instructions and a Quick Start Guide

Installation

Physical Installation

To install Acendo Core, the following items are needed:

• 1 HDMI cable (Type A male)

• thernet cable

• 1 HDMI touch screen or HDMI monitor with USB keyboard and/or mouse

• Mounting screws are needed for wall or under desk mounting options

Acendo Core can be mounted using the included mounting plate for wall or under desk mount or can be used as a table-top device.

Attach Mounting Plate

1. Using the mounting plate as a template, place it into the desired position and mark four of the wall screw holes with a pencil.

Note: If mounting on a wall, a level can be used to set the plate level for aesthetics.

2. Pre drill the holes for your wall screws.

Note: Use a drill bit smaller in diameter than your wall screws.

3. Place the plate back onto the mounting surface, insert wall screws and tighten.

FIG. 14 BACKPLATE - INSERT SCREWS AND TIGHTEN

Attaching to Mounting Plate

1. Insert the included stand-o screws into two adjacent holes on the bottom. Align the stand-o screws on the Acendo Core

unit with the slotted holes in the plate and push through. Slide to lock.

ACR-5100 Acendo Core Administrators Guide

FIG. 15 ATTACH STAND-OFF SCREWS, INSERT THROUGH BACKPLATE

Connections

FIG. 16 displays the ports provided on Acendo Core.

Physical Installation

FIG. 16 ACENDO CORE CONNECTIONS

ACR-5100 Acendo Core Administrators Guide

Physical Installation

Acendo Core Power Up

This section describes the required steps to successfully power up the Acendo Core ACR-5100. FIG. 17 provides references

to the Acendo Core rear access ports that will have connections made to peripheral devices, monitors, and power.

FIG. 17 ACR-5100 Acendo Core (Rear Panel)

Connecting to a Video Output

The ACR-5100 uses standard HDMI cabling to connect to a monitor/projector.

1. Use an HDMI cable to connect the HDMI Port1 on the Acendo Core rear panel to the display monitor.

2. To use Dual displays, use an HDMI cable to connect a second monitor to the additional HDMI Port on the rear panel. Some

conguration will be required in Windows to set up the dual displays. Go to the Windows Control Panel as shown in FIG. 18.

Note: Does not support dual displays with dierent resolutions. Both displays much use only one of these listed resolutions:

– 720p @ 60Hz

– 1080p @ 60Hz

– 4K @ 60Hz

FIG. 18 Windows Control Panel - Devices and Printers

3. Right click on the display to select Display Settings. FIG. 18 appears. Select the Extend these displays options to combine

two displays to create a larger desktop.

FIG. 19 Windows Control Panel - Display Settings

ACR-5100 Acendo Core Administrators Guide

Physical Installation

Connecting a Keyboard and Mouse

Acendo Core front and rear panels each feature Type-A USB ports for mouse and keyboard functionality, two on the front and four on the rear. The ports may also be used for reading from a mass storage device, such as a USB hard drive or flash drive. (USB external hard drives may require their own power sources. The maximum power allowed across all USB ports is 4W.)

NOTE: In addition to a directly connected USB keyboard and mouse, the ACR-5100 also supports using a 2.4 GHz RF wireless

keyboard and mouse using a wireless dongle. Bluetooth devices are NOT supported.

NOTE: The USB connectors support USB mass storage devices using either FAT FAT32, exFAT, or NTFS le system format.

NOTE: Once connected to a USB drive and Acendo Core mounts the drive, the les on it may be accessed. If a message stating the

USB drive is mounted is not received, Acendo Core did not recognize the drive. A storage device’s contents are not accessible if the device is connected while another storage device occupies a USB port. If a rst USB drive is connected, mounted, and unmounted, a second USB drive will still not be recognized unless the rst USB drive is removed from the Acendo Core device.

Connecting Power

Connecting power to the ACR-5100 requires the AC-DC power brick and cable provided with the device.

1. Insert the barrel plug into the ACR-5100 power input marked +12VDC 5A.

2. Connect the power brick to an AC outlet (100-240VAC) using a standard power cord.

3. Verify that the front panel led lights up. When power is applied, the POWER LED on the front panel lights up white. The device

usually takes 20-30 seconds to boot. When booting is complete, the ACR-5100 opens to the Acendo Core desktop (FIG. 20

FIG. 20 Acendo Core Desktop

Disconnecting Power

To disconnect power from the AcendoCore unit, follow these steps:

1. Click on FINISH in the lower right-hand corner to bring up the menu (FIG. 20).

FIG. 21 Acendo Core Finish Menu

2. Select Shut down to allow the unit to close its apps and turn o.

3. Remove the wall plug from the AC outlet.

4. Unplug the barrel plug from the rear of the units input marked +12VDC 5A.

ACR-5100 Acendo Core Administrators Guide

Acendo Core System Settings

The Acendo Core System Settings are only available to system Administrators. The Admin username and password must be entered to view or change any of the system settings.

1. Press the Key/Door icon in the bottom left of the screen next to the Power Icon to bring up the login screen.

Acendo Core System Settings

FIG. 22 Acendo Core Main Screen

2. The login screen appears (FIG. 23).

NOTE: The Domain eld will not be visible if unit is o domain. Additionally, Log In and Login In as Guest will not be visible if o domain

FIG. 23 Login Screen - On Domain (left) and O Domain (right)

3. Log into the session on the Acendo Core using Admin credentials:

• Username -coreadmin

• Password - c0r3@dmiN (c zero r 3@dmiN)

ACR-5100 Acendo Core Administrators Guide

Acendo Core System Settings

4. After an Admin user Login, the system displays the following screen with an app toolbar down the left side and

additional settings lower right.

FIG. 24 Acendo Core Main Screen

Experience

1. Clicking on the Acendo Core Settings button brings the user to the About Acendo Core screen.

FIG. 25 Acendo Core Settings - About

Refer to a section listed below for complete details on specic settings:

• About on page 17

• Documents on page 17

• Applications on page 17

• Background on page 21

• Room Booking on page 21

• Skype for Business on page 29

• Microsoft Teams on page 31

• Email on page 31

• Zoom Meeting on page 32

• User Proles on page 32

• Device - Options on page 33

• Screen Sharing on page 40

• Share Internet Connection on page 41

• NetLinx on page 42

• Language on page 43’

• Content Sharing on page 43

ACR-5100 Acendo Core Administrators Guide

Acendo Core System Settings

• System - Acendo Core Updates on page 45

• Import/Export on page 46

• System Recovery and Backup on page 48

About

Selecting About (FIG. 25 above) will display this specic Acendo Core unit’s conguration such as:

• Room Name - Assign a room name to this unit so it can be uniquely identied.

• Product - Static information dening this unit as an Acendo Core

• Model - Static information dening this model as ACR-5100

• Serial Number - Serial number of this unit. Each Core unit will have a unique number assigned from the factory.

• Copyright - AMX copyright protecting interests of the company.

• Support Contact Name and Contact Number - Add an AMX or Dealer contact information for easy access to this

information should issues arise.

• Export Diagnostics - Selects a folder to save diagnostics to on your local system.

Documents

Select Documents to bring up the following options:

• Documents - Enable or disable users ability to access documents for display from Local Downloads, Remote Shared

Drives or USB Drives. Disabling documents will remove the document icon from the left tool panel.

NOTE: The most straightforward method for an Admin to disable USB devices is using group policies. See Wireless Presentation Issues section on page 63

• Local Downloads - Enable or Disable access to this source.

• Remote Shared Drives - Enable or Disable access to this source.

• USB Drives - Enable or Disable access to this source.

FIG. 26 Acendo Core Settings - Documents

Applications

1. The Applications section enables Admins to turn access to Applications on or o, add more apps to the device, or

specify default Favorites (up to four) that will be displayed on the Home screen.

ACR-5100 Acendo Core Administrators Guide

+ 49 hidden pages