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name: AllPro
model numbers: HS-20, HS-20R
“Clean and sanitize nearly everything in
& around your home.”
Instruction Manual
HAAN® Corporation
1828 William Penn Way
Lancaster, PA 17601
phone: 877-422-6347
www.HAANusa.com
HS20_IS0012a
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HAAN® Corporation
1828 William Penn Way
Lancaster, PA 17601
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Copyright ©2011 HAAN® Corporation
All rights reserved. No part of this
document may be photocopied,
reproduced or translated to another language
without prior written
consent of HAAN® Corporation.
HAAN® is a registered trademark of
the HAAN® Corporation.
HAAN® Experience Steam. Discover Clean.™
is a trademark of the HAAN® Corporation.
Notice
The information contained in this
document is subject to change
without notice.
HAAN® Corporation assumes no
responsibility for any errors that may
appear in this document nor does it
make expressed or implied warranty
of any kind with regard to this material,
including, but not limited to, the implied
warranties of merchantability and
fitness for a particular purpose.
HAAN® Corporation shall not be liable
for incidental or consequential damages in connection with or arising out of
the furnishing, performance, or use of
this document and the program materials which it describes.
Product Registration
Please fill out and mail this Product Registration Card within thirty
(30) days of purchase in order to validate the fore said Limited
Warranty. The registration will allow us to contact you in the unlikely
event of a product safety notification. By returning this card you
acknowledge that you have read and understood the instructions for
use and the warnings set forth within the instructions.
Warranty Notice: FAILURE TO COMPLETE AND RETURN THIS
PRODUCT REGISTRATION CARD WILL NOT DIMINISH YOUR WAR-
RANTY RIGHTS.
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services including new product releases, events and special of-
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process your registration, thereby allowing you to receive the benets
of being a registered user, and for use in post-sales services. Other
uses of your information are governed by the choices you make in
answering the questions and the HAAN privacy policy. For information
on this policy contact 877- HAAN DIRECT.
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Introduction
Congratulations on purchasing a HAAN
®
product. Now
you have an easy way to clean just about anything in and
around your home.
Your handheld steam cleaner uses steam to remove tough
grease, dirt and grime. Steam is nature’s purest and most
powerful cleaner for safely cleaning all hard surfaces in
your home without harsh chemicals, for a perfectly ecological approach. No film, no residue – just clean, germ-
free floors.
HAAN
®
products are so easy to assemble, you can put
them to use right away – anywhere you want to clean
and sanitize – from your kitchen and living room to your
bathroom floors.
Backed with a one-year limited warranty, your quality
HAAN
®
product is sure to give you years of dependability. And our Customer Care representatives are available
to answer any of your questions about your new floor
sanitizer.
Thousands of HAAN® customers have already fallen in
love with HAAN® steam cleaners. We’re confident you
will, too.
Thank you again for purchasing the HAAN® AllPro handheld steam cleaner.
The HAAN
®
Team
1
One-Year Limited Warranty
Your HAAN® handheld cleaner is warranted to be free from defects in material and
workmanship for a period of one (1) year from the date of purchase when utilized for
normal household use by the original purchaser only. The included Warranty Registration Card should be filled out and returned within thirty (30) days of purchase. This
will register your product. Should any defect covered by the terms of the limited warranty
be discovered within one year, HAAN® Corporation will repair or replace the defective part, provided the unit is returned by the original purchaser, freight prepaid, to :
HAAN® Corporation, 1828 William Penn Way, Lancaster, PA 17601. Proof of pur-
chase is required and should accompany the return.
The liability under this warranty is limited solely to the cost of the replacement parts
or the complete unit at our option. Labor charges are not included.
This warranty is extended to the original purchaser of the unit and excludes all other
legal and/or conventional warranties. The responsibility of HAAN® Corporation, if
any, is limited to the specific obligations expressly assumed by it under the terms of
the limited warranty. In no event is HAAN® Corporation liable for incidental or consequential damages of any nature whatsoever. Some states/provinces do not permit the
exclusion or limitation of incidental or consequential damages, so the above may not
apply to you. This warranty gives you specific legal rights which vary from state to
state or province to province.
IMPORTANT: Before packing be sure to attach a tag to item with your name, complete
address, phone number and a note giving purchase information, model number and
what you believe to be the problem with the item. Carefully pack item to avoid damage
in shipping. To expedite your repair, we request that you call Customer Care to report
the problem prior to shipping your product back. We also recommend that you insure
the package (as dam age in shipping is not covered by our warranty). Mark the outside
of your package “ATTENTION CUSTOMER CARE.” We are constantly striving to improve
our products; therefore, the specifications contained herein are subject to change without notice.
Warranty Notice: FAILURE TO COMPLETE AND RETURN THE PRODUCT
REGISTRATION CARD WILL NOT DIMINISH YOUR WARRANTY RIGHTS.
Product Specifications: Model HS-20, HS-20R
Size
Weight
Voltage/Hz
Wattage
Cord Length
Tank Capacity
Heat-up Time
Operating Time
*Base Dimensions approximated. Base depth measured without nozzle or attachments.
5.2” W x 8.8” D x 8.5” H
2.8 lb
12V, 60Hz
1000 watts
14’ 9”
6.76 fluid ounces (200ml)
less than 3 minutes
15 minutes before refill is needed
2
Basic precautions should be observed when using
an electrical appliance, including the following:
1. Do not direct steam at people, animals, or
at electrical outlets.
2. Do not expose to rain.
3. Store indoors.
4. Unplug from outlet when not in use and
before conducting service maintenance or
trouble-shooting.
5. Do not leave steam cleaner unattended.
6. Do not leave the steam cleaner connected
to an electrical outlet when not in use.
7. Do not service steam cleaner when it is
plugged in.
8. Do not use with damaged cord or plug.
9. Do not use steam cleaner if it has been
dropped, damaged, left outdoors or
dropped into water. Return to a service
center.
10. Do not handle steam cleaner with wet
hands.
11. Do not pull or carry by cord, use cord as a
handle, close door on cord, pull cord
around sharp corners or expose cord to
heated surfaces.
12. Do not unplug by pulling on cord.
13. Do not use appliance in an enclosed space
filled with vapor given off by oil-base paint
thinner, some moth-proofing substances,
flammable dust, or other explosive or toxic
vapors.
14. Do not allow to be used as a toy.
15. Do not use on leather, wax polished
furniture or floors, synthetic fabrics, velvet
or other delicate, steam-sensitive
materials.
16. Do not immerse in water or any other liquid.
17. Do not use for any purpose other than
described in this User Manual.
18. Use only manufacturer’s recommended
attachments – use of attachments not
provided or sold by HAAN® may cause fire,
electric shock or injury.
Important Safety Instructions
IMPORTANT
Be sure to read ALL
instructions and warnings
before using your HAAN®
Steam Cleaning Sanitizer.
SAVE THESE
INSTRUCTIONS:
For household use only.
Any other use of this
appliance will void the
manufacturer’s warranty.
CAUTION
The unit emits steam
at 212˚F to sanitize
the area of use. This
means that the steam
head, Ultra-Microfiber
Pads and Carpet Glide
get very hot during
use. Care should be
taken when using this
appliance. DO NOT
touch them during use
except in the approved
manner as outlined in
this manual.
Risk of electrical
shock: Be sure to read
and follow all instructions and warnings.
WARNING
11
Q: What surfaces can be sanitized by using the steam cleaner?
A: Your steam cleaner is designed to clean hard surfaces like laminates & countertops, stovetops and tile, ceramic and glass as well as upholstery; any surface that will
withstand high heat.
DO NOT use on soft plastic and cold glass. On surfaces that have been treated with
wax, or on some no-wax floors, the sheen may be removed by the heat and steam.
DO NOT use on unsealed wood. This could cause the wood panel to rise. It is recommended that an isolated surface area be tested to verify suitability before proceeding
to the rest of the area.
Q: Why does the “Steam Ready” light go on and off when steam cleaning?
A: This indicates the unit is re-pressurizing itself or is out of water.
Q: How long does a tank of water last?
A: A full tank will last approximately 15 minutes.
Q: Do I have to use distilled water?
A: No. But if the tap water in your area is hard it is recommended that distilled/purified water be used to extend the life of your handheld cleaner.
Q: Does the HAAN work on pet stains?
A: Yes, the HAAN is able to spot clean fresh pet stains by loosening and lifting the
stain.
Q: Why can’t I open the Pressure Locking Safety Cap during operation?
A: The high water temperature and pressure inside the tank present a safety hazard.
The cap is designed so that it can only be removed when the internal tank pressure
and or temperature is low.
Q: Will the HAAN AllPro HS-20 clean grout?
A: Yes, but it needs a little help. Steam the grout to loosen dirt and then scrub with
the Detail Brush attachment.
Q: Where does the dirt go?
A: The HS-20 does not have a suction feature, so it does not pick up loose dirt. Before steaming, vacuum or sweep away loose dirt. After steaming it is recommended
that the steamed area be wiped down with a towel to remove any loosened dirt.
Commonly Asked Questions
Couldn’t find the Answer to your Question?
Call Customer Care at 877-HAAN DIRECT / 877-422-6347
3
19. Never put descaling, aromatic, alcoholic or
detergent products into the steam cleaner,
as this may damage it or make it unsafe for use.
20. Unplug by grasping the plug, not the cord.
21. Close attention is necessary when used by or
near children.
22. If the circuit breaker activates while using the steam
function, discontinue product use immediately and
contact the customer support center. (Beware of the
risk of electrical shock.)
23. Do not allow the product to be disassembled and/
or modified by anyone other than an authorized
service technician. (Doing so can result in fire and/
or electrical shock.)
24. This product is NOT for space heating purposes.
Important Safety Instructions
10
Grounding Instructions:
The handheld cleaner must be connected to a grounded
(3-prong) wiring system. Grounding provides a safe path of
least resistance for electrical current in the event the unit
should malfunction or break down, thereby reducing the
risk of electrical shock. The cord for this product has an
equipment-grounding conductor and a grounding plug. Do
not plug it into an outlet that is not properly installed and
grounded in accordance with all local codes and ordinances.
Check with a qualified electrician or service person if you
aren’t sure if the outlet is properly grounded. If it will not fit
the outlet, have a proper outlet installed by a qualified electrician. This appliance is designed for use on a nominal 120volt circuit and has a grounding attachment plug as illustrated below. Make certain that the appliance is connected to
an outlet having the same configuration as the plug. No plug
adapter should be used with this appliance.
IMPORTANT
DO NOT modify
the plug. Improper
connection of the
equipment-grounding
conductor can result
in a risk of electrical
shock.
If an extension cord is
necessary, a minimum of 15 ampere/14
gauge cord should be
used. Cords rated for
less may overheat.
Grounded Pin Grounded
Outlet
WARNING
Water leaks from nozzle.
Steam emitted when refilling the water tank.
Unit does not emit steam.
Accessory is loose.
Unit not operating.
• Use no more than 200ml of water in the tank per use.
• Ensure unit is in an upright position.
• Wait until the start-up heating cycle is complete.
• Allow unit to completely cool before relling.
• Pour water slowly when lling tank.
• Ensure water tank is lled with water.
• Reattach accessory and ensure it is tight and properly attached.
• Ensure plug is set rmly in outlet.
• Replace fuse or reset breaker.
Problem Solution
Troubleshooting
To order additional accessories or replacement parts call
customer care at:
877-HAAN DIRECT / 877-422-6347
Or visit:
www.HAANusa.com
94
Operating Instructions
Care & Maintenance
1. Unplug the handheld steamer from the
electrical outlet after every use.
2. When storing, organize the power cord by
using the supplied twist tie.
3. After each use, unplug the power cord and
press the steam button to fully discharge all
remaining pressure.
4. Let the handheld steamer cool completely
before storing.
5. When finished cleaning always empty the
water tank. Failure to do so can lead to
unpleasent stagnant water odors and tank
discoloration.
6. Do not introduce detergents and/or soap to
the water tank.
NOTE: Tap water can be used in the handheld
steamer. If the water in your area is hard, it
is recommended that distilled/purified water
be used. Doing so can extend the life
of the product.
7. To clean the body of your handheld cleaner
wipe it down with a damp cloth.
8. Store the unit upright in a protected
dry cool area.
IMPORTANT
Always ensure that your
handheld steamer is
UNPLUGGED from the
wall receptacle prior to
cleaning or emptying the
water tank.
CAUTION
Do not immerse your
handheld steamer in water or any other liquid.
Using The Accessories Continued
Flexible Extension Hose:
Adds maneuverability when cleaning hard to reach areas.
Wire Bristle Brush Attachment:
Can be used with the Concentrator Nozzle and Flexible Extension Hose.
Perfect for scrubbing and steam cleaning hardened and oily grime from
kitchen countertops, stovetops, cutting boards, outdoor grilles, etc.
Detail Brush Attachment:
Can be used with the Concentrator Nozzle and Flexible Extension Hose.
Great for cleaning small areas and delicate items such as tile grout, automotive interior detailing, faucets, etc.
Angled Nozzle Attachment:
Can be used with the Concentrator Nozzle and Flexible Extension Hose.
Effectively clean and sanitize under the toilet rim. Also great for cleaning
hard to reach corners and openings.
Garment/Surface Attachment (with or without cleaning sock):
Use to clean, freshen and disinfect sofas, carpets, bedding, pillows,
curtains, clothing and other soft surfaces throughout the home. Great for
cleaning pet beds and plush toys. When used with the cleaning sock it
removes hair and lint.
NOTE: The cleaning sock is machine washable. It can be ma-
chine dried on a low setting, however, for a longer life air drying is
recommended.
DO NOT USE FABRIC SOFTENER WHEN WASHING THE
CLEANING SOCK.
58
Product Parts
1. Steam Nozzle
2. Pressure Locking Safety Cap
3. Easy Control Trigger
4. Continuous Steam Lock
5. Main Body / Water Tank
6. Indicator Lights
7. Power Cord
8. Concentrator Nozzle
9. Wire Bristle Brush
10. Detail Brush
11. Angled Nozzle
12. Accessory Bag
13. Flexible Extension Hose
14. Measuring Cup
15. Garment/Surface Attachment
16. Cleaning Sock
Concentrator Nozzle:
Use for general steam cleaning. Perfect for cleaning household areas like window frames, shelves, tile, etc. Also can
be used in the garage and yard to clean wheel rims, recycling bins, garbage cans, sports equipment, gym bags and
athletic shoes.
LOCK
STEAM READY
POWER
UNLOCK
1
2
3
4
5
6
7
8
9 10 11
12 13
15
16
(200ml)FULL
170ml
1 CUP
2/3 CUP
1/3 CUP
150ml
100ml
14
Refilling The Water Tank During Use
1
4
Steam will stop being emitted
from the nozzle when the Water Tank is empty. The Steam
Ready Light will also go off
when the tank is empty.
WAIT AT LEAST 3 MINUTES
BEFORE REMOVING THE
PRESSURE LOCKING SAFETY
CAP. This allows the pressure
inside the tank to dissipate.
2
5
Unplug the unit from the electrical outlet.
Follow operating instructions
3-12 to continue steam cleaning with the Handheld cleaner.
3
Press the Easy Control Trigger
to release all steam remaining
inside the tank.
LOCK
STEAM READY
POWER
UNLOCK
LOCK
UNLO CK
LOCK
UNLO CK
1
2
LOC K
UNL OCK
NOTE: When finished
steam cleaning always
empty any left over water
from the water tank. Turn
the unit upside down and
allow water to drain from
the tank.
Using The Accessories
6 7
Before Using Your Handheld Cleaner
Be sure to read ALL instructions and warnings before using
your Handheld Cleaner.
After plugging in the power cord and beginning to heat, a fixed amount of water is
released due to the build-up of internal pressure. After heating is complete, spray
the steam 2 to 3 times before affixing or switching any additional attachment.
Using Your Handheld Cleaner - Operating Instructions
LOCK
UNLO CK
LOCK
UNLO CK
CLOSE
OPEN
LOCK
STEAM READY
POWER
UNLOCK
1
1
2
4
7
10
Push down on the Pressure
Locking Safety Cap until the
cap “clicks”. While cap is
pressed, turn counterclockwise to remove.
Turn the Pressure Locking
Safety Cap clockwise to tighten. The cap will spin freely
when properly tightened.
The accessory attachment
will be locked into position
when the indicator line is lined
up with the handheld double
indicator line.
The Steam Ready Indicator
will light up when the unit is
ready to use.
LOC K
UNLO CK
OPEN
OPEN
CLOSE
CLOSE
LOCK
UNLO CK
2
5
8
11
Remove Pressure Locking
Safety Cap. The Continuous
Steam Lock should be in the
“Unlocked” position.
NOTE: During extended periods of constant steaming the unit will need to occasion-
ally re-pressurize. While building up pressure the Steam Ready Light will go off. When
the unit has re-pressurized the Steam Ready Light will light up.
NOTE: A slight odor may occur when using the unit for the first time.
To attach the Concentrator
Nozzle, Flexible Extension
Hose or Garment/Surface Attachment, line up the indicator
line on the accessory attachment with the indicator line on
the handheld unit.
With an accessory attachment secured to the unit, turn
unit on by plugging into a
grounded electrical outlet.
Press the Easy Control Trigger
2-3 times before steam cleaning
to release any residual water
built up in the nozzle.
3
6
9
12
Fill the Measuring Cup with
200ml of water and pour into
the water tank.
Press accessory attachment
onto the Steam Nozzle and
rotate to the “Closed”
position.
When plugged in the green
Power Indicator will light up.
Wait 2-3 minutes for unit to
heat up.
To access continuous steam
push the Continuous Steam
Lock to the “locked” position.
LOC K
UNL OCK
OPEN
CLOSE
OPEN
CLOSE
LOCK
STEAM READY
POWER
UNLOCK
LO CK
UN LO CK
CAUTION
CAUTION
CAUTION
CAUTION
Use a grounded receptacle. Use only a heavy duty extension cord rated for 15 amps
minimum – DO NOT use an ordinary extension cord. To provide continued protection against the risk of electric shock, connect to properly grounded outlet only.
After use, pressure will exist within the product. Press the Control Trigger to eliminate this pressure prior to opening the Pressure Locking Safety Cap.
The handheld cleaner is designed to clean hard surfaces and upholstery that will
withstand high heat. DO NOT use on soft plastic and cold glass. On surfaces that
have been treated with wax, or on some no-wax floors, the sheen may be removed
by the heat and steam action. DO NOT use on unsealed wood. This could cause
the wood panel to rise. It is recommended that an isolated surface area be tested
to verify suitability before proceeding to the rest of the area.
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