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Grandstream GXP-2010
User Manual
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Grandstream Networks Grandstream GXP-2010, Grandstream GXP-1200, GXP-2000, GXP-2020, GXP-1200 User Manual

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Grandstream Networks, Inc. GXP User Manual Page 2 of 38
Firmware 1.1.5.15 Last Updated: 12/2007
TABLE OF CONTENTS
GXP USER MANUAL
INSTALLATION.........................................................................................................................................................5
EQUIPMENT PACKAGING .............................................................................................................................................5
CONNECTING YOUR PHONE ........................................................................................................................................5
GXP-2000 EXTENSION UNIT.......................................................................................................................................5
SAFETY COMPLIANCES................................................................................................................................................7
WARRANTY.................................................................................................................................................................7
PRODUCT OVERVIEW............................................................................................................................................8
USING THE GXP SIP ENTERPRISE PHONE.....................................................................................................12
GETTING FAMILIAR WITH THE LCD..........................................................................................................................12
MAKING PHONE CALLS.............................................................................................................................................15
ANSWERING PHONE CALLS .......................................................................................................................................18
PHONE FUNCTIONS DURING A PHONE CALL .............................................................................................................18
CALL FEATURES........................................................................................................................................................20
CUSTOMIZED LCD SCREEN & XML.........................................................................................................................20
CON F I G U R A T I O N G U I D E............................... ................................ .......................... .............................................22
CONFIGURATION VIA KEYPAD..................................................................................................................................22
CONFIGURATION VIA WEB BROWSER......................................................................................................................25
SAVING THE CONFIGURATION CHANGES...................................................................................................................35
REBOOTING THE PHONE REMOTELY .........................................................................................................................35
SOFTWARE UPGRADE & CUSTOMIZATION..................................................................................................36
FIRMWARE UPGRADE THROUGH TFTP/HTTP ..........................................................................................................36
CONFIGURATION FILE DOWNLOAD...........................................................................................................................37
RESTORE FACTORY DEFAULT SETTING.......................................................................................................38
TABLE OF FIGURES
GXP USER MANUAL
Figure 1: Connecting the GXP–2000 and the GXP–Extension ...................................................... 6
Figure 2: GXP–2000 Internal Headset Wiring Schema .................................................................. 7
Figure 3: Key Pad GUI Call Flow .................................................................................................. 24
TABLE OF TABLES
GXP USER MANUAL
Table 1: Equipment Packaging ....................................................................................................... 5
Table 2: GXP Connectors ...............................................................................................................5
Table 3: GXP Product Models ......................................................................................................... 8
Table 4: GXP Comparison Guide .................................................................................................... 8
Table 5: GXP Key Features in a Glance......................................................................................... 9
Table 6: GXP Hardware Specifications...........................................................................................9
Table 7: GXP Technical Specifications.........................................................................................10
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Table 8: LCD Buttons.................................................................................................................... 12
Table 9: LCD Icons .......................................................................................................................12
Table 10: GXP Keypad Buttons .................................................................................................... 14
Table 11: GXP Call Features ........................................................................................................ 20
Table 12: Key Pad Configuration Menu........................................................................................ 22
Table 13: Device Configuration - Status .......................................................................................26
Table 14: Device Configuration – Basic Settings..........................................................................26
Table 15: Advanced Settings ........................................................................................................ 28
Table 16: SIP Account Settings ....................................................................................................31
GUI INTERFACE EXAMPLES
GXP USER MANUAL
(http://www.grandstream.com/user_manuals/GUI/GUI_GXP.rar
)
1. S
CREENSHOT OF CONFIGURATION LOGIN PAGE
2. S
CREENSHOT OF STATUS PAGE
3. S
CREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE
4. S
CREENSHOT OF ADVANCED USER CONFIGURATION PAGE
5. S
CREENSHOT OF SIP ACCOUNT CONFIGURATION
6. S
CREENSHOT OF SAVED CONFIGURATION CHANGES
7. S
CREENSHOT OF REBOOT PAGE
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Welcome
Your Grandstream GXP Series IP phone features a new sophisticated design and is very easy to use. The GXP combines advanced feature functionality with the latest technology to offer excellent audio quality, ease of use, expandability, and broad interoperability with 3
rd
party SIP platforms. It is ideal for
the enterprise customer.
The GXP Series supports a broad range of codecs, security protection, PoE, dual 10/100mbps Ethernet ports and are very easy to manage. Currently, the GXP Series consists of the following four models: GXP-1200, GXP-2000, GXP-2010 and GXP-2010. Each model delivers superior audio quality using either a handset, hands-free speakerphone or headset and supports multi-party conferencing, multi­languages, dual-color LEDs, presence and BLF (on most models). Large easy-to-read backlit graphical displays with multiple XML keys further enhance the user experience. Some models (GXP-2000 currently) are expandable with one or two expansion module.
The series is based on SIP standard and are interoperable with most 3rd party SIP platforms and open­source platforms.
Caution: Changes or modifications to this product not expressly approved by Gr andstream, or operation
of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning: Please do not use a different power adaptor with the GXP as it may cause damage to the
products and void the manufacturer warranty.
• This document is contains links to Grandstream GUI Interfaces. Please download these examples
http://www.grandstream.com/user_manuals/GUI/GUI_GXP.rar
for your reference.
• This document is subject to change without notice. The latest electronic version of this user manual
is available for download @: http://www.grandstream.com/user_manuals/GXP_User_Manual.pdf
• Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
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Installation
EQUIPMENT PACKAGING
Table 1: Equipment Packaging
GXP-1200 GXP-2000 GXP-2010 GXP-2020
Main Case
Yes Yes Yes Yes
Handset
Yes Yes Yes Yes
Phone Cord
Yes Yes Yes Yes
Power Adaptor
Yes Yes Yes Yes
Ethernet Cable
Yes Yes Yes Yes
High Phone Stand
Yes No Yes Yes
Low Phone Stand
No No Yes Yes
Wall Mount Spacers (2)
Yes No Yes Yes
CONNECTING YOUR PHONE
The connectors of the GXP1200/2010/2020 are located on the bottom of the device while they are located on the back side of the GXP2000.
Table 2: GXP Connectors
EXT
Connects the GXP Extension unit directly to the GXP using connection cable. Draws power from PoE if provided by network.
PC
10/100Mbps RJ-45 ports for PC (downlink) connection.
LAN
10/100Mbps RJ-45 port for LAN (uplink) connection. Supports PoE (802.3af). Draws power from either spare line or signal line.
Power Jack
5V DC power port; UL Certified
Headset Jack
RJ22 and 2.5mm for GXP-2010/GXP-2020 RJ22 for GXP-1200
2.5mm for GXP-2000 HW Rev1.0 or later
Handset Jack
RJ11
GXP-2000 EXTENSION UNIT
GXP–2000 supports two (2) extension units, providing up to 112 additional programmable extensions. Each GXP Extension unit has 56 multi–purpose keys, dual color LEDs (red/green) and support BLF (Busy Lamp Field) and Presence.
GXP–2000 Extension package contains:
1) One GXP Extension unit
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2) One PS2 cable
3) One connection plate
4) One Universal Power Adaptor
FIGURE 1: CONNECTING THE GXP–2000 AND THE GXP–EXTENSION
GXP–2000 w/GXP–Extension GXP Extension
Connecting the GXP–2000 w/GXP–Extension
Reverse side of connection w/connection plate
Connect the first GXP –EXT to the GXP–2000 using the PS2 cable found in the GXP Extension package. The first GXP–Ext draws power directly from the phone. Connect the second GXP Extension unit using the connection plate and the PS2 cable. The GXP2000 will automatically reboot and power up the GXP Extensions. Grandstream recommends, though not required, to use a separate power supply with the
second GXP Ext. NOTE: should your system loose power, please unplug your devices and power up
the GXP–2000 first.
Powering up the system:
1. The GXP–2000 will boot up first;
2. The GXP LEDs will be solid red;
3. The status light in the top right corner of the GXP–Ext will blink red;
4. All of the LED indicators on the GXP–Ext will flash three times;
5. The status light at the top right corner of the GXP–Ext will turn to solid green.
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Figure 2: GXP–2000 Internal Headset Wiring Schema
NOTE: For GXP-2000 HW REV. 0.3 and 0.4, a 3.5mm to 2.5mm plug converter is required to use a
2.5mm headset. The converter can be purchased at any electronics store.
SAFETY COMPLIANCES
The GXP phone complies with FCC/CE and various safety standards. The GXP power adaptor is compliant with the UL standard. Only use the universal power adaptor provided with the GXP package. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors.
WARRANTY
If you purchased your GXP from a reseller, please contact the company where you purchased your phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before you return the product. Grandstream reserves the right to remedy warranty policy without prior notification.
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Product Overview
Table 3: GXP Product Models
Model Picture Overview
GXP-1200
GXP1200 is an entry-level SIP phone. It features:
y Two lines y Three XML programmable soft keys
GXP-2000
GXP2000 is a mainstream SIP phone. It features:
y Four lines y Seven programmable hard keys
GXP-2010
GXP2010 is a key system SIP phone. It features:
y Four lines y Eighteen programmable hard keys y Three XML programmable soft keys
GXP-2020
GXP2020 is an executive SIP phone. It features:
y Six lines y Seven programmable hard keys y Four XML programmable soft keys
Table 4: GXP Comparison Guide
Features GXP-1200 GXP-2000 GXP-2010 GXP-2020
LCD Display
128x32 pixel 130x64 pixel 240x120 pixel 320x160 pixel
Number of Lines
2 4 4 6
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Programmable Hard Keys
No 7 18 7
Soft Keys
3 No 3 4
Extension Module
No
Yes, up to 2 Expansion Modules, 56 nodes
each
Yes Yes
Table 5: GXP Key Features in a Glance
Features Benefits
Open Standards Compatible
SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A record and SRV), DHCP (both client and server), PPPoE, TFTP, NTP, Telnet, and TLS.
Superb Audio Qu ality
Advanced Digital Signal Processing (DSP), Silence suppression, VAD, CNG, AGC.
Network Interfaces
Dual 10/100mbps Ethernet ports; headset jack (RJ22 and/or 2.5mm jack).
Feature Rich
Traditional voice features including caller ID, call waiting, hold, transfer, forward, block, autodial, off-hook dial, and click to dial.
Advanced Features
Multi-line support with dual-color LED, multi-party conferencing, line extension interface, large back-lit graphic LCD, 5 navigation keys, dedicated buttons for hold, send, speakerphone, headset, transfer, conference (for up to 5 parties), mute, message, Do-not-disturb, phone book, intercom/paging.
Advanced Functionality
Custom down-loadable ring-tones, SRTP, SIP over TLS (pending), multi-language support and XML enabled, adjustable positioning angles, wall mountable, AES encryption.
Table 6: GXP Hardware Specifications
LAN Interface (Ethernet ports)
Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC port with auto detection
Graphic LCD Display
GXP-1200 GXP-2000 GXP-2010 GXP-2020
128x32 pixel 130x64 pixel 240x120 pixel 320x160 pixel
Expansion Module Support
GXP-1200 GXP-2000 GXP-2010 GXP-2020
No Yes Pending Pending
Headset Jack
GXP-1200 GXP-2000 GXP-2010 GXP-2020
2.5mm and RJ22
2.5mm 2.5mm and RJ22
2.5mm and RJ22
Call Appearance LED
Dual color (green/red)
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GXP-1200 GXP-2000 GXP-2010 GXP-2020
3 11 22 13
Power over Ethernet
Built-in auto-sensing: Cisco and IEEE 802.3af standard: phone draws power from both spare lines or signal lines from Ethernet
Universal Switching
Input: 100-240VAC 50-60 Hz
Power Adaptor
Output: +5VDC, 1200mA, UL certified
Dimension
GXP-1200 210mm(l) x 195mm(w) x 77mm(h)
GXP-2000 220mm(l) x 215mm(w) x 57mm(h)
GXP-2010 210mm(l) x 250mm(w) x 77mm (h)
GXP-2020 251mm(l) x 202mm(w) x 77mm(h)
Weight
1.66kg (3.64lbs)
GXP-1200 GXP-2000 GXP-2010 GXP-2020
0.86kg (1.91lbs)
0.82kg
(1.81lbs)
1.1kg (2.44lbs)
1.66kg (3.64lbs)
Temperature
32 –104
°
F/ 0 – 40°C
Humidity
10% – 90% (non-condensing)
Compliance
FCC / CE / C-Tick
Table 7: GXP Technical Specifications
Lines
Multiple direct lines with independent SIP accounts, programmable speed dial keys, XML programmable soft-keys
Protocol Support
Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP, ICMP, DNS, DHCP, NTP/SNTP, TFTP, SIMPLE/PRESENCE protocols
Support multiple SIP accounts and up to 11 media channels concurrently
Support SIP PUBLISH method (RFC 3903), SIP Presence package (RFC 3856,
3863) for use of 7 MFKs, SIP Dialog package (RFC 4235) Support for SIP MESSAGE method (RFC 3428) Stores up to 100 incoming IM messages (drops IM message 101 plus)
Display
Back-lit graphic LCD display.
Feature Keys
GXP-1200 GXP-2000 GXP-2010 GXP-2020 HOLD Yes Yes Yes Yes SPEAKERPHONE Yes Yes Yes Yes SEND Yes Yes Yes Yes TRANSFER Yes Yes Yes Yes CONF Yes Yes Yes Yes MUTE Yes Yes Yes Yes DND No No Yes Yes HEADSET No Yes Yes Yes INTERCOM No No Yes Yes PHONEBOOK No No Yes Yes
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MSG Yes Yes Yes Yes MENU Yes Yes Yes Yes NAVIGATION (4) Yes Yes Yes Yes
Device Management
NAT-friendly remote software upgrade (via TFTP/HTTP) for deployed devices including behind firewall/NAT
Auto/manual provisioning system, GUI Interface Support Layer 2 (802.1Q, VLAN, 802.1p) and Layer 3 QoS (ToS, DiffServ, MPLS) Expansion interface, Address Book
Audio Features
Full-duplex hands-free speakerphone, headset enabled
Advanced Digital Signal Processing (DSP)
Dynamic negotiation of codec and voice payload length Support for G.723,1 (5.3/6.3K), G.729A/B, G.711 a/µ-law, G.726-32, G.722 (wide-
band), GSM and iLBC codecs
In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)
Silence Suppression, VAD (voice activity detection), CNG (comfort noise
generation), ANG (automatic gain control)
Acoustic Echo Cancellation (AEC) with Acoustic Gain Control (AGC) for
speakerphone mode, Support side tone
Adaptive jitter buffer control (patent-pending) and packet delay & loss concealment
Telephony Features
Intuitive graphic user interface (GUI), downloadable phone book (XML, LDAP),
support for anonymous call using privacy header, MLS (multi language support)
Voice mail indicator, downloadable custom ring-tones, call hold, call transfer
(attended/blind), call forward, call waiting, caller ID, mute, redial, call log, caller ID
display or block, Do-Not-Disturb (DND) and volume control
Multi-party conferencing (up to 5), dial plans, off-hook auto dial, auto answer, early
dial and speed dial
Network and Provisioning
Via keypad/LCD, Web browser, or secure (AES encrypted) central configuration file,
manual or dynamic host configuration protocol (DHCP) network setup
Support NAT traversal using IETF STUN and Symmetric RTP
Support for IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS
Firmware Upgrades
Support firmware upgrade via TFTP or HTTP,
Support for Authenticating configuration file before accepting changes
User specific URL for configuration file and firmware files
Advanced Server Features
Message waiting indication, support DNS SRV Look up and SIP Server Fail Over,
Support customizable idle screen via downloading XML by HTTP/TFTP
Security DIGEST authentication and encryption using MD5 and MD5-sess, SRTP, SIP over
TLS (pending)
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Using the GXP SIP Enterprise Phone
GETTING FAMILIAR WITH THE LCD
GXP-20xx has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen).
Table 8: LCD Buttons
Key Button Key Button Definitions
LINE SELECTORS
Selects the phone line printed on its right-hand side.
SIP PHONE LINES
Displays the available phone lines. Choose a phone line by pressing the corresponding line selector on the left-hand side.
DATE AND TIME
Displays the current date and time. Can be synchronized with Internet time servers.
LOGO
Displays company logo. This logo can be customized. For more information on customizing the logo, please check the document at:
http://www.grandstream.com/documents/XMLApplicationGuide.pdf
NETWORK STATUS
Shows the status of the phone and network. It will indicate whether the network is down, starting or is running (show IP-number). Other messages such as “DO NOT DISTURB” or “## MISSED CALLS” are shown here too.
STATUS BAR
Shows the status of the phone, using icons as shown in the next table.
LINE STATUS INDICATOR
Displays the name of the account that is in use. Select another account by pressing the LINE SELECTOR BUTTONS
SOFT-BUTTONS (Excluding GXP-2000)
The soft-buttons are context sensitive and will change depending on the status of the phone. Typical functions assigned to soft-buttons are:
• NEW CALL Press this button to make a new hand-free call.
• FORWARD ALL Unconditionally forwards the main phone line to another
phone
• MISSED C ALLS This option shows up there were unanswered calls to this
phone. The MissedCalls option shows a list of the missed calls
• CALL RETURN Calls the phone that called/tried to call your phone last.
• REDIAL Redials the last number
• END CALL Hangs up phone
Table 9: LCD Icons
Icon LCD Icon Definitions
Connectivity Status / SIP Proxy/Server Icon:
Solid – connected to SIP Server/IP address received Blinking – physical connection failed Blank – SIP Proxy/Server not registered
Phone Status Icon:
OFF when the handset is on-hook ON when the handset is off-hook
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