Grandstream Networks ENTERPRISE GXP1200, GXP2000, GXP2010, GXP2020, ENTERPRISE GXP280/GXP285 User Manual
...
Grandstream Networks, Inc.
GXP2020/GXP2010/GXP2000/GXP1200/GXP280/GXP285
Enterprise IP Phones
GXP-1200
Grandstream Networks, Inc. GXP User Manual Page 1 of 44
Firmware 1.2.5.3 Last Updated: 03/2011
GXP-2020 GXP-2010
GXP-280/GXP-285 GXP-2000
TABLE OF CONTENTS
GXP USER MANUAL
WELCOME ................................................................................................................................................................. 4
INSTALLATION......................................................................................................................................................... 5
EQUIPMENT PACKAGING ............................................................................................................................................. 5
CONNECTING YOUR PHONE ........................................................................................................................................ 5
GXP-2000 EXTENSION UNIT ....................................................................................................................................... 5
SAFETY COMPLIANCES ................................................................................................................................................ 7
WARRANTY ................................................................................................................................................................. 7
PRODUCT OVERVIEW ............................................................................................................................................ 8
USING THE GXP SIP ENTERPRISE PHONE ..................................................................................................... 13
GETTING FAMILIAR WITH THE LCD .......................................................................................................................... 13
MAKING PHONE CALLS ............................................................................................................................................. 17
ANSWERING PHONE CALLS ....................................................................................................................................... 20
PHONE FUNCTIONS DURING A PHONE CALL ............................................................................................................. 20
CALL FEATURES ........................................................................................................................................................ 23
CUSTOMIZED LCD SCREEN & XML ......................................................................................................................... 23
CONFIGURATION GUIDE ...................................................................................................................................... 24
CONFIGURATION VIA KEYPAD .................................................................................................................................. 24
CONFIGURATION VIA WEB BROWSER ...................................................................................................................... 27
SAVING THE CONFIGURATION CHANGES ................................................................................................................... 41
REBOOTING THE PHONE REMOTELY ......................................................................................................................... 41
SOFTWARE UPGRADE & CUSTOMIZATION .................................................................................................. 42
FIRMWARE UPGRADE THROUGH TFTP/HTTP .......................................................................................................... 42
CONFIGURATION FILE DOWNLOAD ........................................................................................................................... 43
RESTORE FACTORY DEFAULT SETTING ....................................................................................................... 44
TABLE OF FIGURES
GXP USER MANUAL
Figure 1: Connecting the GXP–2000 and the GX P –Extension
Figure 2: GXP–2000 Internal Headset Wiring Schema
Table 10: GXP Keypad Buttons
Figure 3: Keypad GUI Flow
TABLE OF TABLES
GXP USER MANUAL
Table 1: Equipment Packaging
Table 2: GXP Connectors
Table 3: GXP Product Models
Table 4: GXP Comparison Guide
Table 5: GXP Key Features in a Glance
Table 6: GXP Hardware Specifications
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Firmware 1.2.5.3 Last Updated: 03/2011
...................................................... 6
.................................................................. 7
.................................................................................................... 16
............................................................................................................ 26
....................................................................................................... 5
............................................................................................................... 5
......................................................................................................... 8
.................................................................................................... 9
......................................................................................... 9
......................................................................................... 10
Table 7: GXP Technical Specifications ......................................................................................... 11
Table 8: LCD Buttons
Table 9: LCD Icons
Table 11: GXP Call Features
Table 12: Key Pad Configuration Menu
Table 13: Device Configuration - Status
Table 14: Device Configuration – Basic Settings
Table 15: Advanced Settings
Table 16: SIP Account Settings
GUI INTERFACE EXAMPLES
GXP USER MANUAL
(http://www.grandstream.com/support/gxp_series/general/documents/gxp_gui.zip)
1. S
CREENSHOT OF CONFIGURATION LOGIN PAGE
2. S
CREENSHOT OF STATUS PAGE
3. S
CREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE
4. S
CREENSHOT OF ADVANCED USER CONFIGURATION PAGE
5. S
CREENSHOT OF SIP ACCOUNT CONFIGURATION
6. S
CREENSHOT OF SAVED CONFIGURATION CHANGES
7. S
CREENSHOT OF REBOOT PAGE
.................................................................................................................... 13
....................................................................................................................... 14
........................................................................................................ 23
........................................................................................ 24
....................................................................................... 28
.......................................................................... 28
........................................................................................................ 31
.................................................................................................... 37
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Firmware 1.2.5.3 Last Updated: 03/2011
Welcome
Your Grandstream GXP Series IP phone features a new sophisticated design and is very easy to use.
The GXP combines advanced feature functionality with the latest technology to offer excellent audio
quality, ease of use, expandability, and broad interoperability with 3
the enterprise customer.
The GXP Series supports a broad range of codecs, security protection, PoE (not supported on GXP-280),
dual 10/100mbps Ethernet ports and are very easy to manage. Currently, the GXP Series consists of the
following six models: GXP-280, GXP-285, GXP-1200, GX P-2000, GXP-2010 and GXP-2020. Each model
delivers superior audio quality using either a handset, hands-free speakerphone or headset (except for
GXP2000) and supports multi-party conferencing, multi-languages, dual-color LEDs, presence and BLF
(on most models). Large easy-to-read backlit graphical displays with multiple XML keys further enhance
the user experience (not supported on GXP-280/285). Some models (GXP-2000, GXP2010 and
GXP2020 currently) are expandable with one or two expansion module.
The series is based on SIP standard and are interoperable with most 3rd party SIP platforms and opensource platforms.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation
of this product in any way other than as detailed by this User Manual, could void your manufacturer
warranty.
Warning: Please do not use a different power adaptor with the GXP as it may cause damage to the
products and void the manufacturer warranty.
• This document is contains links to Grandstream GUI Interfaces. Please download these exam ples
http://www.grandstream.com/support/gxp_series/general/documents/gxp_gui.zip for your
from
reference.
• This document is subject to change without notic e. The latest electronic version of this user manual
is available for download
http://www.grandstream.com/support/gxp_series/general/documents/gxp_usermanual_english.pdf
@:
• Reproduction or transmittal of the enti re or any part, in any form or by any means, electronic or print,
for any purpose without the express written permission of Grandstream Networks, Inc. is not
permitted.
rd
party SIP platforms. It is ideal for
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Firmware 1.2.5.3 Last Updated: 03/2011
GXP-280/285
GXP-1200
GXP-2000
GXP-2010
GXP-2020
Main Case
Yes
Yes
Yes
Yes
Yes
Handset
Yes
Yes
Yes
Yes
Yes
Phone Cord
Yes
Yes
Yes
Yes
Yes
Power Adaptor
Yes
Yes
Yes
Yes
Yes
Ethernet Cable
Yes
Yes
Yes
Yes
Yes
High Phone Stand
No
Yes
No
Yes
Yes
Low Phone Stand
Yes
No
No
Yes
Yes
Wall Mount Spacers (2)
No
Yes
No
Yes
Yes
EXT
Connects the GXP Extension unit directly to the GXP using connection cable.
Draws power from PoE if provided by network.
PC
10/100Mbps RJ-45 ports for PC (downlink) connection.
10/100Mbps RJ-45 port for LAN (uplink) connection. Supports PoE (802.3af).
Draws power from either spare line or signal line.
Power Jack
5V DC power port; UL Certified
RJ22 and 2.5mm for GXP-280/285/2010/2020
2.5mm for GXP-2000 HW Rev1.0 or later
Handset Jack
RJ11
Installation
EQUIPMENT PACKAGING
Table 1: Equipment Packaging
CONNECTING YOUR PHONE
The connectors of the GXP1200/2010/2020 are locat ed on the bottom of the device while they are located on
the back side of the GXP280/285/2000.
Table 2: GXP Connectors
LAN
Headset Jack
RJ22 for GXP-1200
GXP-2000 EXTENSION UNIT
GXP–2000 supports two (2) extension units, providing up to 112 additi onal programmable extensions. Each
GXP Extension unit has 56 multi–purpose keys, dual color LEDs (red/green) and support BLF (Busy Lamp
Field) and Presence.
GXP–2000 Extension package contains:
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Firmware 1.2.5.3 Last Updated: 03/2011
1) One GXP Extension unit
GXP–2000 w/GXP–Extension
GXP Extension
2) One PS2 ca ble
3) One conn ect ion plate
4) One Univ ersal Power Adaptor
FIGURE 1: CONNECTING THE GXP–2000 AND THE GXP–EXTENSION
Connecting the GXP–2000
w/GXP–Extension
Reverse side of connection
w/connection plate
Connect the first GXP –EXT to the GXP–2000 using the PS2 cable found in the GXP Extension package.
The first GXP–Ext draws power directly from the phone. Connect the second GXP Extension unit using the
connection plate and the PS2 cable. The GXP2000 will automatically reboot and power up the GXP
Extensions. Grandstream recommends, though not required, to use a separate power supply with the
second GXP Ext.
NOTE: should your system lose power, please unplug your devices and power up the GXP–2000 first.
Powering up the system:
1. The GXP–2000 will boot up first;
2. The GXP LEDs will be solid red;
3. The status light in the top right corner of the GXP–Ext will blink red;
4. All of the LED indicators on the GXP–Ext will flash three times;
5. The status light at the top right corner of the GXP–E xt will turn to solid green.
NOTE: 1. Extension for GXP2010 and GXP2020 does not support hot-swap. Once connected, user should
reboot the phone to ensure the set up will work correctly.
2. GXP2010/GXP2020 can drive 2 extension modules. I ndependent power adapters are not needed
for extension modules.
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Firmware 1.2.5.3 Last Updated: 03/2011
Figure 2: GXP–2000 Internal Headset Wiring Schema
NOTE: For GXP-2000 HW REV. 0.3 and 0.4, a 3.5mm to 2.5mm plug converter is required to use a 2.5mm
headset. The converter can be purchased at any electronics store.
SAFETY COMPLIANCES
The GXP phone complies with FCC/CE and various safety standards. The GXP power adaptor is compliant
with the UL standard. Only use the universal power adaptor provided with the GXP package. The
manufacturer’s warranty does not cover dam ages to the phone caused by unsupported power adaptors.
WARRANTY
If you purchased your GXP from a reseller, please contact the company where you purchased your phone
for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your
Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before
you return the product. Grandstream reserves t he right to remedy warranty policy without prior notification.
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Firmware 1.2.5.3 Last Updated: 03/2011
Product Overview
GXP280 is an entry-level SIP phone. It features:
GXP285 is an entry-level SIP phone. It features:
GXP1200 is an entry-level SIP phone. It features:
GXP2000 is a mainstream SIP phone. It feature s:
GXP2010 is a key system SIP phone. It features:
Table 3: GXP Product Models
Model Picture Overview
Single line
Three soft keys
GXP-280
GXP-285
Single line
Three soft keys
PoE Supported
GXP-1200
GXP-2000
GXP-2010
Two lines
Three soft keys
PoE Supported
Four lines
Seven programmable hard keys
PoE Supported
Four lines
Eighteen programmable hard keys
Three XML programmable soft keys
PoE Supported
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GXP2020 is an executive SIP phone. It features:
, up to 2
Modules, 56
, up to 2
Modules, 56
Silence suppression,
Traditional voice features including caller ID, call waiting, hold,
navigation keys,
ble positioning angles, wall mountable, AES
Six lines
Seven programmable hard keys
Four XML programmable soft keys
GXP-2020
PoE Supported
Table 4: GXP Comparison Guide
Features GXP-280/285 GXP-1200 GXP-2000 GXP-2010 GXP-2020
LCD Display
Number of Lines
Programmable
Hard Keys
Soft Keys
Extension Module
128x32 pixel 128x32 pixel 130x64 pixel 240x 120 pixel 320x160 pixel
1 2 4 4 6
No No 7 18 7
3 3 No 3 4
No No
Yes, up to 2
Expansion
Yes
Expansion
Yes
Expansion
Modules, 56
nodes each
nodes each
nodes each
Table 5: GXP Key Features in a Glance
Features Benefits
Open Standards Compatible
SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP,
DNS (A record and SRV), DHCP (both client and server), PPPoE,
TFTP, NTP, Telnet.
Superb Audio Quality
Advanced Digital Signal Processing (DSP),
VAD, CNG, AGC.
Network Interfaces
Dual 10/100mbps Ethernet ports, headset jack (RJ22 and/or 2.5mm
jack).
Feature Rich
transfer, forward, block, and off-hook dial, click to dial
Advanced Features
Multi-line support with dual-color LED (except on GXP-280/285),
multi-party conferencing, line extension interface, large back-lit
(except on GXP-280/285) graphic LCD, 5 or 3
dedicated buttons for hold, send, speakerphone, headset, transfer,
conference (for up to 5 parties depending on model), mute, message,
Do-not-disturb, phone book, intercom/paging.
Advanced Functionality
Custom downloadable ring-tones, SRTP, multi-language support and
XML enabled, adjusta
encryption.
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Firmware 1.2.5.3 Last Updated: 03/2011
Table 6: GXP Hardware Specifications
LAN Interface (Ethernet
ports)
Graphic LCD Display
Expansion Module Support
Headset Jack
Call Appearance LED
Power over Ethernet
Universal Switching
Power Adaptor
Dimension
Weight
Temperature
Humidity
Compliance
Two (2) 10/100 Mbps Full/H alf Duplex Ethernet Switch with LAN and PC port with
auto detection
GXP-280/285 GXP-1200 GXP-2000 GXP-2010 GXP-2020
128x32
pixel
GXP-280/285 GXP-1200 GXP-2000 GXP-2010 GXP-2020
No No Yes Yes Yes
GXP-280/285 GXP-1200 GXP-2000 GXP-2010 GXP-2020
2.5mm and
RJ22
128x32 pixel 130x64
pixel
240x120
pixel
RJ22 2.5mm 2.5mm and
RJ22
320x160
pixel
2.5mm and
RJ22
Dual color (green/red)
GXP-280/285 GXP-
1200
GXP-2000 GXP-2010 GXP-2020
No 3 11 22 13
Built-in auto-sensing: Cisco and IEEE 802.3af standard: phone draws
power from Ethernet (except on GXP-280)
Input: 100-240VAC 50-60 Hz
Output: +5VDC, 1200mA, UL certified
GXP-280/285 168mm(l) x 200mm(w) x 89.5mm(h)
GXP-1200 210mm(l) x 195mm(w) x 77mm(h)
GXP-2000 220mm(l) x 215mm(w) x 57mm(h)
GXP-2010 210mm(l) x 250mm(w) x 77mm (h)
GXP-2020 251mm(l) x 202mm(w) x 77mm(h)
GXP-280/285 GXP-1200 GXP-2000 GXP-2010 GXP-2020
0.62kg
(1.37lbs)
0.86kg
(1.91lbs)
0.82kg
(1.81lbs)
1.1kg
(2.44lbs)
1.66kg
(3.64lbs)
32 –104° F/ 0 – 40°C
10% – 90% (non-condensing)
FCC / CE / C-Tick
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Table 7: GXP Technical Specifications
friendly remote software upgrade (via TFTP/HTTP) for deployed devices including
tones, call hold, call transfer
Lines
Multiple direct lines with independent SIP accounts, program mable speed dial keys,
XML programmable soft-keys (non programmable on GXP-280/285, GXP1200, GXP2000).
Protocol
Support
Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP,
ICMP, DNS, DHCP, NTP, TFTP, SIMPLE/PRESENCE protocols
Supports multiple SIP accounts
Supports SIP PUBLISH method (RFC 3903), SIP Presence package (RFC 3856, 3863) for
use of 7 MFKs, SIP Dialog package (RFC 4235)
Supports SIP MESSAGE method (RFC 3428)
Stores up to 100 incoming IM messages
Display
Feature
Keys
Back-lit graphic LCD display. (GXP-280/285 display is not back-lit)
GXP-280/285 GXP-1200 GXP-2000 GXP-2010 GXP-2020
HOLD Yes Yes Yes Yes Yes
SPEAKERPHONE Yes Yes Yes Yes Yes
SEND Yes Yes Yes Yes Yes
TRANSFER Yes Yes Yes Yes Yes
CONF Yes Yes Yes Yes Yes
MUTE Yes Yes Yes Yes Yes
DND Yes Yes Yes Yes Yes
HEADSET Yes Yes Yes Yes Yes
INTERCOM No No No Yes Yes
PHONEBOOK No No No Yes Yes
MSG Yes Yes Yes Yes Yes
MENU Yes Yes Yes Yes Yes
NAVIGATION (4) Yes (3) Yes Yes Yes Yes
Device
Management
NATbehind firewall/NAT
Auto/manual provisioning system, GUI Interface
Support Layer 2 (802.1Q, VLAN, 802.1p) and Layer 3 QoS (ToS, DiffServ, MPLS)
Expansion interface, Address Book
Audio
Features
Full-duplex hands-free speakerphone, headset enabled
Advanced Digital Signal Processing (DSP)
Dynamic negotiation of codec and voice payload length
Support for G.723,1 (5.3/6.3K), G.729A/B, G.711 a/µ-law, G.726-32, G.722 (wide-band),
GSM and iLBC codecs
In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)
Silence Suppression, VAD (voice activity detection), CNG (comfort noise generation), AGC
(automatic gain control)
Acoustic Echo Cancellation (AEC) with Automati c Gain Control (AGC) for speakerphone
mode, Support side tone
Adaptive jitter buffer control and packet delay & loss concealment
Telephony
Features
Intuitive graphic user interface (GUI), downloadable phone book (XML, LDAP), support for
anonymous call using privacy header, MLS (multi language support )
Voice mail indicator, downloadable custom ring-
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(attended/blind), call forward, call waiting, caller ID, mute, redial, call log, caller ID display or
block, Do-Not-Disturb (DND) and volume control
Provisioning
Features
Security
Multi-party conferencing (up to 5), dial plan prefix, off-hook auto dial, auto answer, early dial
and speed dial (on some models)
Network and
Via keypad/LCD, Web browser, or secure (AES encrypted) central configuration file, manual
or dynamic host configuration protocol (DHCP ) network setup
Support NAT traversal using IETF STUN and Sy m m etric RTP
Support for IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS
Firmware
Upgrades
Support firmware upgrade via TFTP or HTTP,
Support for Authenticating configuration file before accepting changes
User specific URL for configuration file and firmware files
Advanced
Server
Message waiting indication, support DNS SRV Look up and SIP Server Fail Over, Support
customizable idle screen via downloading XML by HT T P /TFTP
DIGEST authentication and encryption using MD5 and MD5-sess, SRTP
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Firmware 1.2.5.3 Last Updated: 03/2011
Using the GXP SIP Enterprise Pho ne
Key Button
Key Button Definitions
LINE
SELECTORS
Selects the phone line printed on it s right-hand side.
LINES
selector on the left-hand side.
DATE AND
TIME
logo, please check page 24.
Shows the status of the phone and network. It will indicate whether the ne twork is down, starting or
CALLS” are shown here too.
BAR
LINE
INDICATOR
The soft-buttons are context sensitive and will change depending on the st atus of the phone.
GETTING FAMILIAR WITH THE LCD
GXP-2xxx has a dynamic and customizable screen. The screen displays differently depending on whether
the phone is idle or in use (active screen).
Table 8: LCD Buttons
SIP PHONE
LOGO
NETWORK
STATUS
STATUS
STATUS
SOFTBUTTONS
(Excluding
GXP-2000)
Displays the available phone lines. Choose a phone line by pressing the co rresponding line
Displays the current date and time. Can be synchronized with Internet time servers.
Displays company logo. This logo ca n be cu stomized. For more information on customizing the
is running (show IP address). Other messages such as “DO NOT DISTURB” or “## MISSED
Shows the status of the phone, using icons as shown in the next table.
Displays the name of the account that is i n use. Select another account by pressing the LINE
SELECTOR BUTTONS
Typical functions assigned to soft-buttons are:
• NEW CALL Press this button to make a new hand-free call .
• FORWARD ALL Unconditionally forwards the main phone line to another phone
• MISSED CALLS This option shows up there were unanswered calls to this phone. The
MissedCalls option shows a list of the missed calls
• CALL RETURN Calls the phone that called/tried to call your phone last.
• REDIAL Redials the last num ber
• END CALL Hangs up the call
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SPECIAL
Icon
LCD Icon Definitions
Connectivity Status / SIP Proxy/Server Icon:
Blank – SIP Proxy/Server not registered
Phone Status Icon:
Speaker Phone Status Icon:
ON when the speakerphone is on
DND Icon:
Activate by pressing MUTE/DEL button once
SOFT
BUTTONS
(Excluding
GXP2000
and Only
When
Integrated
with
GXE5024/50
28)
Call Parking: FOR GXP2020/GXP2010 ONLY. Refer to the GXE5024/5028 Online User Manual
for more information.
• CallPark When a GXP2020 dials out, the Call Park soft button will display
on screen. To park the call, press the ‘Call Park’ button.
• PickUp When another GXP2020 goes off-hook the Call Pickup soft button
will display on screen. To pickup the parked call, press the ‘Call
Pickup’ button.
Call Queue:
Manual for more information.
• SignIn Press this button to sign in to the call queue. Agent will be prompted in
• SignOut Press this button to sign out of the call queue. Press’ m enu’ button on
PUBLIC MODE (Also mentioned on p.31 of t his manual): This useful mode complements the
Call Queue feature by allowing va r i ous user agents to log in/log off, shar i ng the same phone.
When enabled, all other accounts on t he phone will not be active. For more information, refer
to http://www.grandstream.com/support/gxe_series/gxe502x/documents/gxe502X_call_queue_
with_gxp.pdf
• LogIn Press this button to log i n the user agent into the call queue.
• Tab Press this button to jump to toggle between UserName and Password
• Backspace Press this button to erase the previo usly typed digit, letter, or character.
• LogOut Press this button to log out the user agent out of the call queue.
FOR GXP2020/2010 and 1200 only. Refer to the GXE5024/5028 Online User
the LCD display to select the call queue to join. Press ‘menu’ button on
keypad to select ‘ok’. Once the agent completely signs in, the agent will
be brought back to the main screen.
keypad to select ‘ok’. This will be displayed once the agent is signed in to
the call queue.
entry fields.
Table 9: LCD Icons
Solid – connected to SIP Server/IP address recei ved
Blinking – physical connection failed
OFF when the handset is on-hook
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ON when the handset is off-hook
FLASH when phone rings or a call is pe nding
OFF when the speakerphone is off
ON when the “do not disturb” is activated
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