Grandstream GXW4004, GXW4008 User Manual
Grandstream Networks, Inc.
Analog IP Gateway GXW400X
4 or 8 FXS Ports
User Manual
GXW400X USER MANUAL
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GXW400X USER MANUAL
INDEX
GNU GPL INFORMATION .......................................................................... 4
CHANGE LOG ........................................................................................... 5
CHANGES FROM 1.0.13.3 USER MANUAL ........................................................................................ 5
CHANGES FROM 1.0.12.4 USER MANUAL ........................................................................................ 5
CHANGES FROM 1.0.12.1 USER MANUAL ........................................................................................ 5
CHANGES FROM 1.0.11.3 USER MANUAL ......................................................................................... 5
CHANGES FROM 1.0.10.9 USER MANUAL ........................................................................................ 6
CHANGES FROM 1.0.7.6 USER MANUAL .......................................................................................... 6
CHANGES FROM 1.0.6.8 USER MANUAL .......................................................................................... 6
WELCOME ................................................................................................. 7
GATEWAY GXW400X OVERVIEW ....................................................................................................... 7
SAFETY COMPLIANCE ........................................................................................................................ 7
WARRANTY ........................................................................................................................................... 7
CONNECT YOUR GXW400X GATEWAY ................................................... 9
EQUIPMENT PACKAGING ................................................................................................................... 9
CONNECT THE GXW400X ................................................................................................................... 9
GXW400X FEATURES ............................................................................. 13
SOFTWARE FEATURES OVERVIEW ................................................................................................ 13
HARDWARE SPECIFICATION ............................................................................................................ 15
BASIC OPERATIONS .............................................................................. 17
UNDERSTANDING GXW VOICE PROMPTS ..................................................................................... 17
PLACING A PHONE CALL .................................................................................................................. 19
PHONE OR EXTENSION NUMBERS .......................................................................................... 19
DIRECT IP CALLS ........................................................................................................................ 19
CALL HOLD ......................................................................................................................................... 20
CALL WAITING .................................................................................................................................... 20
CALL TRANSFER ................................................................................................................................ 20
BLIND TRANSFER ....................................................................................................................... 20
ATTENDED TRANSFER .............................................................................................................. 21
3-WAY CONFERENCING .................................................................................................................... 21
HUNTING GROUP .............................................................................................................................. 21
INTER-PORT CALLING ....................................................................................................................... 23
PSTN PASS THROUGH/LIFE LINE .................................................................................................... 24
SENDING AND RECEIVING FAX ....................................................................................................... 24
FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 1 of 60
SUPPORT RADIUS PROTOCOL ........................................................................................................ 24
CALL FEATURES .................................................................................... 25
CONFIGURATION GUIDE ........................................................................ 27
CONFIGURING GXW400X VIA VOICE PROMPT .............................................................................. 27
CONFIGURING GXW400X WITH WEB BROWSER .......................................................................... 27
ACCESS THE WEB CONFIGURATION MENU ........................................................................... 28
IMPORTANT SETTINGS ..................................................................................................................... 29
NAT SETTINGS ............................................................................................................................ 29
DTMF METHODS ......................................................................................................................... 29
PREFERRED VOCODER (CODEC) ............................................................................................ 29
SAVING THE CONFIGURATION CHANGES...................................................................................... 52
REBOOTING FROM REMOTE ........................................................................................................... 52
CONFIGURATION THROUGH A CENTRAL SERVER ....................................................................... 52
SOFTWARE UPGRADE ........................................................................... 55
FIRMWARE UPGRADE THROUGH TFTP/HTTP/HTTPS .................................................................. 55
INSTRUCTIONS FOR LOCAL FIRMWARE UPGRADE: .................................................................... 56
CONFIGURATION FILE DOWNLOAD ................................................................................................ 56
FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX .................................................. 57
MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD .............................................. 57
RESTORE FACTORY DEFAULT SETTING ............................................. 59
FACTORY RESET ............................................................................................................................... 59
RESET BUTTON ................................................................................................................................. 59
IVR COMMAND ................................................................................................................................... 59
FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 2 of 60
TABLE OF FIGURES
GXW400X User Manual
FIGURE 1: DIAGRAM OF GXW4004-8 BACK PANEL ............................................................................. 10
FIGURE 2: DIAGRAM OF GXW4004-8 DISPLAY PANEL ........................................................................ 11
TABLE OF TABLES
GXW400X User Manual
TABLE 1: DEFINITIONS OF THE GXW CONNECTORS .......................................................................... 10
TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL ........................................................................ 11
TABLE 3: GXW400X SOFTWARE FEATURES ......................................................................................... 13
TABLE 4: HARDWARE SPECIFICATION OF GXW400X SERIES GATEWAYS ...................................... 15
TABLE 5: DEFINITIONS OF THE GXW VOICE PROMPTS ..................................................................... 17
TABLE 6: CALL FEATURES TABLE (STAR CODE) .................................................................................. 25
TABLE 7: BASIC SETTINGS ..................................................................................................................... 30
TABLE 8: STATUS PAGE ........................................................................................................................... 33
TABLE 9: ADVANCED SETTINGS ............................................................................................................ 35
TABLE 10: FXS PORTS SETTINGS .......................................................................................................... 40
TABLE 11: PROFILE SETTINGS ............................................................................................................... 42
CONFIGURATION GUI INTERFACE EXAMPLES
GXW400X User Manual
http://www.grandstream.com/products/gxw_series/gxw400x/documents/gxw400x_gui.zip
1. SCREENSHOT OF ADVANCED SETTINGS CONFIGURATION PAGE
2. SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE
3. SCREENSHOT OF FXS PORTS CONFIGURATION LOGIN PAGE
4. SCREENSHOT OF PROFILE 1 CONFIGURATION PAGE
5. SCREENSHOT OF PROFILE 2 CONFIGURATION PAGE
6. SCREENSHOT OF STATUS PAGE
FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 3 of 60
GNU GPL INFORMATION
GXW400X firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu_gpl .
FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 4 of 60
CHANGE Log
This section documents significant changes from previous versions of GXW400X user manuals. Only
major new features or major document updates are listed here. Minor updates for corrections or editing
are not documented here.
CHANGES FROM 1.0.13.3 USER MANUAL
Added feature [Hold Target Before ReferHold Target Before ReferHold Target Before ReferHold Target
Before ReferHold Target Before ReferHold Target Before ReferHold Target Before ReferHold Target
Before ReferHold Target Before Refer] in profile settings, which allows user to hold or not hold the phone
call before refer.
Added feature [Crypto Life Time] in profile settings, which allows user to enable or disable Crypto life
time when using SRTP.
Added feature [Play busy/reorder tone before Loop Current Disconnect] in profile settings, which allows
user to configure if it will play busy/reorder tone before loop current disconnect upon call fail.
CHANGES FROM 1.0.12.4 USER MANUAL
Added option [SIP Timer D] to configure RFC 3261 timer D in Advanced Settings.
Changed option name from [Allow DHCP Option 66 to override server] to [Allow DHCP Option 66 or 160
to override server]. Now option160 will be accepted by unit along with option 66 when enabled.
Added feature [Download Device XML Configuration] in advanced settings, which allows user to
download device configuration to local directory in xml format.
Added feature [Upload firmware] in advanced settings, which allows user to upload firmware file from
local directory.
Added feature [Upload configuration] in advanced settings, which allows user to upload configuration
file from local directory.
CHANGES FROM 1.0.12.1 USER MANUAL
Added the options to enable/disable [Always send HTTP Basic Authentication Information]
Added the options to restrict the m field sent in SDP [Disable Multiple m line in SDPDisable Multiple m
line in SDP]
CHANGES FROM 1.0.11.3 USER MANUAL
Added the options to enable/disable [Do Not Escape '#' as %23 in SIP URI]
FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 5 of 60
Added network whist/black list function on WAN port [White list for WAN side] [Black list for WAN side]
CHANGES FROM 1.0.10.9 USER MANUAL
Added the options to enable/disable [Use P-Preferred-Identity Header] and [Use Privacy Header]
Added the option to enable/disable [Add Auth Header On Initial REGISTER]
CHANGES FROM 1.0.7.6 USER MANUAL
Added option to enable/disable SIP NOTIFY Authentication. [Disable SIP NOTIFY Authentication]
Added option [Use Configured IP ] in DNS mode. Added configurable parameter [Primary IP][Backup
IP1][Backup IP2]
Added option to set [Reregister before Expiration]
Added option [Use Request Routing ID in SIP INVITE Header] to allow user to replace From and Contact
headers for outgoing calls by [Request URI Routing ID]
Added field [Request URI Routing ID] to allow device to route the calls to individual fxs ports based on
the Request URI user ID in the incoming INVITE.
CHANGES FROM 1.0.6.8 USER MANUAL
Added the option to enable/disable hook flash. [Enable Hook Flash]
Added two CPE SSL configuration [CPE SSL Certificate][CPE SSL Private Key]
Added a configuration parameter to set the [Connection Request Port]
Removed DHCP Domain from Web UI
Removed Enable Ring-transfer from Web UI
Added a configuration parameter to set the [Offhook Auto-Dial Delay]
Changed the SSL Web UI description to [SIP TLS Certificate][SIP TLS Private Key] and [SIP TLS Private
Key Password]
FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 6 of 60
WELCOME
Thank you for purchasing the Grandstream GXW400X Analog FXS IP Gateway. The GXW400X offers an
easy to manage, easy to configure IP communications solution for any business with virtual and/or branch
locations. The GXW400X supports popular voice codecs and is designed for full SIP compatibility and
interoperability with third party SIP providers, thus enabling you to fully leverage the benefits of VoIP
technology, integrate a traditional phone system into a VoIP network, and efficiently manage
communication costs.
This manual will help you learn how to operate and manage your GXW FXS Analog IP Gateway and
make the best use of its many upgraded features including simple and quick installation, multi-party
conferencing, and direct IP-IP Calling. This IP Analog Gateway is very easy to manage and scalable,
specifically designed to be an easy to use and affordable VoIP solution for the small – medium business
or enterprise.
GATEWAY GXW400X OVERVIEW
The new GXW400X series has a compact and quiet design (no fans) and offers superb audio quality, rich
feature functionality, strong security protection, and good manageability. It is auto-configurable, remotely
manageable and scalable.
The GXW400X features 4 or 8 port FXS interface for analog telephones, dual 10M/100Mbps network
ports with integrated router, PSTN life line in case of power failure, and an RS232 serial for administration.
In addition, it supports the option of 3 SIP Server profiles, caller ID for various countries/regions, T.38 fax,
flexible dialing plans, security protection (SIPS/TLS), comprehensive voice codec including G.711 (a/u-
law), G.723.1, G.726(16/24/32/48 bit rates), G.729A/B/E and iLBC.
SAFETY COMPLIANCE
The GXW400X is compliant with various safety standards including FCC/CE. Its power adapter is
compliant with UL standard. Warning: use only the power adapter included in the GXW400X package.
Use of alternative power adapter may permanently damage the unit.
WARRANTY
Grandstream has a reseller agreement with our reseller customers. End users should contact the
FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 7 of 60
company from whom the product was purchased, for replacement, repair or refund.
If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service
Representative for an RMA (Return Materials Authorization) number. Grandstream reserves the right to
change the warranty policy without prior notification.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation
of this product in any way other than as detailed by this User Manual, could void your manufacturer
warranty.
This document is contains links to Grandstream GUI Interfaces. Please download these examples
http://www.grandstream.com/products/gxw_series/gxw400x/documents/gxw400x_gui.zip for your
reference.
This document is subject to change without notice. The latest electronic version of this user manual
is located at
http://www.grandstream.com/products/gxw_series/gxw400x/documents/gxw400x_usermanual_englis
h.pdf
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 8 of 60
CONNECT YOUR GXW400X GATEWAY
Connecting the GXW400X gateway is easy. Before you begin, please verify the contents of the
GXW400X package.
EQUIPMENT PACKAGING
Unpack and check all accessories. Equipment includes:
one device unit
one RJ45 Ethernet cable
one 12V universal power adapter
CONNECT THE GXW400X
Follow these four (4) steps to connect your GXW400X gateway to the Internet and access the unit’s
configuration pages.
1. Connect standard touch-tone analog phones to the FXS ports.
2. Insert an RJ45 Ethernet cable into the WAN port of GXW400X and connect the other end to an
uplink port (a router or a modem, etc.) Note: If the gateway is used in router mode, connect a PC
to the LAN port of GXW400X for initial configuration.
3. Plug the power adapter into the GXW400X gateway into a power outlet.
Follow the instructions from the topic “Configuring GXW 400X with Web Browser” for initial configuration.
The GUI pages will guide you through the remaining steps to set-up your gateway. Examples of the GUI
Interfaces can be downloaded from:
http://www.grandstream.com/products/gxw_series/gxw400x/documents/gxw400x_gui.zip.
FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 9 of 60
LAN
WAN
RESET
DC 12V
CONSOLE
LINE
FXS1
– FXS8
GXW 400x
LAN/WAN
RJ-45 Ethernet
Ports
Reset
Power
Supply
Console
Connection
(PC
connection)
PSTN
Line
FXS
Ports
FIGURE 1: DIAGRAM OF GXW4004-8 BACK PANEL
TABLE 1: DEFINITIONS OF THE GXW CONNECTORS
Connect the LAN port with an Ethernet cable to your PC.
Connect to the internal LAN network or router.
Factory Reset button. Press for 7 seconds to reset factory default settings.
Power adapter connection
Console connection for a PC.
When the unit loses power or unit became unregistered, FXS port 1 will be able to
make/receive calls from the PSTN line connected to this port.
FXS port to be connected to analog phones / fax machines.
Note: Once the GXW400X is turned on and configured, the front display panel indicates the status of the
unit.
FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 10 of 60
Power LED
Ready LED
Console
LAN LED
WAN
LED
LED 1
–8
FXS port
GXW4008
Display
NOTE:
LEDs
status
FIGURE 2: DIAGRAM OF GXW4004-8 DISPLAY PANEL
TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL
Indicates Power. Remains ON when Power is connected and turned ON.
Remains ON after boot-up.
Turns ON when Console port is being used.
Indicates LAN (or WAN) port activity
Indicates PC (or LAN) port activity
Indicate status of the respective FXS Ports on the back panel
Busy - ON (Solid Green)
Available - OFF
Slow blinking FXS LEDs indicates Voice Mail for that port.
All LED lights display green when ON.
Slow blinking of READY, WAN and LAN LED together indicates a firmware upgrade or
provisioning state.
LED POWER, READY and WAN lights are ON when device is up and running and successfully
registered to the SIP Server.
Slow blinking of READY LED indicates that device has not registered with any SIP Service
provider.
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GXW400X FEATURES
The GXW4000 series is a next generation IP voice gateway that is interoperable and compatible with
leading IP-PBXs, Softswitches and SIP platforms. The GXW4000 series FXS gateway is auto-
configurable, remotely manageable and scalable. The GXW4000 series gateways come in two models -
the GXW-4004 and GXW-4008, each offering superb voice quality, traditional telephony functionality, easy
deployment, and 4 and 8 FXS ports respectively. Each model features flexible dialing plans, integrated
call routing to support a pure IP network call and an external power supply.
SOFTWARE FEATURES OVERVIEW
4 or 8 FXS ports
Two RJ-45 ports (switched or routed)
Multiple SIP accounts & profiles (4,8 / configurable through 2 profiles)
Supports Voice Codecs:
G711(a/µ, Annex I & II), G723.1A, G726 (ADPCM with 16/24/32/40 bit rates), G729 A/B/E, iLBC
T.38 Fax
Comprehensive Dial Plan support for Outgoing calls.
G.168 Echo Cancellation
Voice Activation Detection (VAD), Comfort Noise Generation (CNG), and Packet Loss
Concealment (PLC)
Supports PSTN/PBX analog telephone sets or analog trunks
TABLE 3: GXW400X SOFTWARE FEATURES
GXW4004 GXW4008
Telephone Interfaces
SIP Provisioning
Network Interface
4 FXS ports 8 FXS ports
4 SIP accounts, 2 profiles 8 SIP accounts, 2 profiles
Two (2) 10M/100 Mbps, RJ-45 Two (2) 10M/100 Mbps, RJ-45
Number of Concurrent Calls
(except when using SRTP)
Voice over Packet
Capabilities
FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 13 of 60
4 Concurrent Calls 8 Concurrent Calls
Voice Activity Detection (VAD) with
CNG (comfort noise generation) and
PLC (packet loss concealment), AEC
with NLP Packetized Voice Protocol
Voice Activity Detection (VAD) with CNG
(comfort noise generation) and PLC
(packet loss concealment), AEC with
NLP Packetized Voice Protocol Unit
Unit (supports RTP and AAL2
protocol), G.168 compliant Echo
Cancellation, Dynamic Jitter Buffer,
Modem detection & auto-switch to
G.711
(supports RTP and AAL2 protocol),
G.168 compliant Echo Cancellation,
Dynamic Jitter Buffer, Modem detection
& auto-switch to G.711
PSTN Fail-over
Voice Compression
DHCP Server/Client
Fax over IP
PSTN failover port on power failure PSTN failover port on power failure
G.711 + Annex I (PLC), Annex II
(VAD/CNG format) encoder and
decoder, G.723.1A, G.726(ADPCM
with 16/24/32/40 bit rates),
G.729A/B/E, iLBC
G.726 provides proprietary VAD, CNG,
and signal power estimation, Voice
Play Out unit (reordering, fixed and
adaptive jitter buffer, clock
synchronization), AGC (automatic gain
control),
Status output, Decoder controlling via
voice packet header
Yes, NAT Router or Switched Mode Yes, NAT Router or Switched Mode
T.38 compliant Group 3 Fax Relay up
to 14.4kpbs and auto-switch to G.711
for Fax Pass-through,
G.711 + Annex I (PLC), Annex II
(VAD/CNG format) encoder and
decoder, G.723.1A, G.726(ADPCM with
16/24/32/40 bit rates), G.729A/B/E, iLBC
G.726 provides proprietary VAD, CNG,
and signal power estimation, Voice Play
Out unit (reordering, fixed and adaptive
jitter buffer, clock synchronization), AGC
(automatic gain control),
Status output, Decoder controlling via
voice packet header
T.38 compliant Group 3 Fax Relay up to
14.4kpbs and auto-switch to G.711 for
Fax Pass-through,
QoS
Transport Protocol
DTMF Method
IP Signaling
Provisioning
Control
Management
Dial Plan
UPnP Support
Caller ID
Fax Datapump V.17, V.19, V.27ter,
V.29 for T.38 fax relay
Diffserv, TOS, 802.1 P/Q VLAN
tagging
RTP RTP
In-audio, RFC2833, and/or SIP Info In-audio, RFC2833, and/or SIP Info
SIP (RFC 3261) SIP (RFC 3261)
TFTP, HTTP, HTTPS TFTP, HTTP, HTTPS
TLS/SIPS TLS/SIPS
Syslog support, HTTP and Telnet
access
Yes Yes
Yes Yes
Bellcore Type 1 & 2, ETSI, BT, NTT, Bellcore Type 1 & 2, ETSI, BT, NTT, and
Fax Datapump V.17, V.19, V.27ter, V.29
for T.38 fax relay
Diffserv, TOS, 802.1 P/Q VLAN tagging
Syslog support, HTTP and Telnet access
FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 14 of 60
and DTMF-based CID DTMF-based CID
Polarity Reversal / Wink
EMC
Yes Yes
EN55022/EN55024 and FCC part15
Class B
EN55022/EN55024 and FCC part15
Class B
HARDWARE SPECIFICATION
The hardware specifications of the GXW FXS series are detailed in Table 4.
TABLE 4: HARDWARE SPECIFICATION OF GXW400X SERIES GATEWAYS
GXW4004 GXW4008
Ports
Network interface
4 FXS Ports 8 FXS Ports
1 RJ45 for LAN, 10/100 Base-TX,
Full Duplex
1 RJ45 for WAN,10/100Base-TX,
Full Duplex
1 RJ45 for LAN, 10/100 Base-TX, Full
Duplex
1 RJ45 for WAN,10/100Base-TX, Full
Duplex
PSTN Port
Console
Universal Switching
Power Adaptor
Short Haul Loop
Mounting
Dimension
Weight
Temperature
Humidity
Safety
Compliance
PSTN fail-over port PSTN fail-over port
DB9 Serial port DB9 Serial port
Input: 100-240V AC, 50/60Hz, 0.3A
Max
Output: 12V DC, 1.25A
UL certified
2REN: Up to 1km on 24 AWG wire 2REN: Up to 1km on 24 AWG wire
Wall mount, Desktop Wall mount, Desktop
225mm (L) x 135mm (W) x 35mm (H) 225mm (L) x 135mm (W) x 35mm (H)
0.29 lbs (3.5 oz) 0.29 lbs (3.5 oz)
32~104°F / 0~40°C 32~104°F / 0~40°C
10% - 90% (non-condensing) 10% - 90% (non-condensing)
UL UL
FCC, CE FCC, CE
Input: 100-240V AC, 50/60Hz, 0.3A
Max
Output: 12V DC, 1.25A
UL certified
FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 15 of 60
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Menu
Voice Prompt
User’s Options
Main Menu
01
02
03
04
05
07
BASIC OPERATIONS
UNDERSTANDING GXW VOICE PROMPTS
GXW400X has a built-in voice prompt menu for simple device configuration. To enter the voice prompt
menu, press *** on the standard analog phone connected to any FXS port.
TABLE 5: DEFINITIONS OF THE GXW VOICE PROMPTS
“Enter a Menu Option” Enter “*” for the next menu option
Enter “#” to return to the main menu
Enter 01 – 05, 07,10 - 17, 47, 86 or 99 Menu option
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“DHCP Mode”, “PPPoE
Mode ”or “Static IP Mode”
“IP Address “ + IP address The current WAN IP address is announced
“Subnet “ + IP address Same as Menu option 02
“Gateway “ + IP address Same as Menu option 02
“DNS Server “ + IP address Same as Menu option 02
Preferred Vocoder Enter “9” to go to the next selection in the list:
Enter ‘9’ to toggle the selection
If user selects “Static IP Mode”, user need configure all the IP
address information through menu 02 to 05. If user selects
“Dynamic IP Mode”, the device will retrieve all IP address
information from DHCP server automatically when user reboots
the device.
Enter 12-digit new IP address if in Static IP Mode.
PCM U
PCM A
iLBC
G-726
G-723
G-729
FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 17 of 60
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