Grandstream GRP2612, GRP2612P, GRP2612W, GRP2613, GRP2614 Instruction manual

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Grandstream Networks, Inc.

GRP2612/GRP2612P/GRP2612W | GRP2613 GRP2614 | GRP2615 | GRP2616 Carrier-Grade IP Phones

Administration Guide

GRP2612 / GRP2612P / GRP2612W

GRP2613

GRP2614

GRP2615

GRP2616

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transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without

the express written permission of Grandstream Networks, Inc. is not permitted.

The latest electronic version of this guide is available for download here:

http://www.grandstream.com/support

Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.

in the United States, Europe and other countries.

CAUTION

Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.

WARNING

Please do not use a different power adaptor with devices as it may cause damage to the products and void the manufacturer warranty.

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U.S. FCC Part 68 Regulatory Information

This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains,

among other information, the ACTA registration number and ringer equivalence number (REN). If requested,

this information must be provided to the telephone company.

The REN is used to determine the quantity of devices which may be connected to the telephone line.

Excessive REN’s on the telephone line may result in the devices not ringing in response to an incoming

call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the

number of devices that may be connected to the line, as determined by the total REN’s contact the

telephone company to determine the maximum REN for the calling area.

This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line

Service is subject to State Tariffs.

If this equipment causes harm to the telephone network, the telephone company will notify you in advance

that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone

company will notify the customer as soon as possible. Also, you will be advised of your right the file a

complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could

affect the operation of the equipment. If this happens, the telephone company will provide advance notice

in order for you to make the necessary modifications in order to maintain uninterrupted service.

If trouble is experienced with this equipment, please contact (Agent in the US):

Company Name: Grandstream Networks, Inc. Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA Tel: 1-617-5669300 Fax: 1-617-2491987

If the trouble is causing harm to the telephone network, the telephone company may request you to remove the equipment from the network until the problem is resolved.

This equipment uses the following USOC jacks: RJ45C.

It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is

connected. This is to avoid damaging the equipment caused by local lightning strikes and other electrical

surges.

Since this device has the HAC function, the earpiece is easy to absorb small, please take care to avoid

scratching.

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U.S. FCC Part 15 Regulatory Information

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) this device must accept any interference

received, including interference that may cause undesired operation.

Any Changes or modifications not expressly approved by the party responsible for compliance could void

the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or television reception,

which can be determined by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This

equipment should be installed and operated with minimum distance 20cm between the radiator& your body.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

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Directive 2014/53/EU Regulatory Information

This applies to GRP2612W/GRP2614/GRP2615/GRP2616 only

Operating Frequency Band (RF)

Max Power

2402-2480MHz (TX&RX)

BT-EDR

8.15dBm

2402-2480MHz (TX&RX)

BT-BLE

7.21dBm

2412-2472MHz (TX&RX)

802.11b

18.15dBm

802.11g

18.42dBm

802.11n-20

19.06dBm

5150-5250MHz (TX&RX)

802.11a

19.28dBm

802.11n-20

18.78dBm

802.11n-40

19.10dBm

802.11ac20

18.89dBm

802.11ac40

18.66dBm

802.11ac80

15.80dBm

5250-5350MHz (TX&RX)

802.11a

18.63dBm

802.11n-20

18.60dBm

802.11n-40

18.93dBm

802.11ac20

18.59dBm

802.11ac40

18.38dBm

802.11ac80

15.85dBm

5470-5725MHz (TX&RX)

802.11a

18.19dBm

802.11n-20

18.32dBm

802.11n-40

18.34dBm

802.11ac20

18.44dBm

802.11ac40

17.72dBm

802.11ac80

15.45dBm

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Caution: Exposure to Radio Frequency Radiation

This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This

equipment should be installed and operated with minimum distance of 20 cm between the radiator and your

body.

CE Authentication

Hereby, Grandstream Networks, Inc. declares that the radio equipment GRP2612W, GRP2614, GRP2615

and GRP2616 are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address :

http://www.grandstream.com/support/resources/

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GNU GPL INFORMATION

GRP261x firmware contains third-party software licensed under the GNU General Public License (GPL).

Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public

License (GPL) for the exact terms and conditions of the license.

Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:

http://www.grandstream.com/sites/default/files/Resources/grp261x_gnu_gpl.zip

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Table of Contents

DOCUMENT PURPOSE ............................................................................................... 13

CHANGE LOG .............................................................................................................. 14

Firmware Version 1.0.5.45.................................................................................................................. 14

Firmware Version 1.0.5.44.................................................................................................................. 14

Firmware Version 1.0.5.36.................................................................................................................. 14

Firmware Version 1.0.5.33.................................................................................................................. 14

Firmware Version 1.0.5.15.................................................................................................................. 14

Firmware Version 1.0.3.6 ................................................................................................................... 15

Firmware Version 1.0.1.23.................................................................................................................. 15

Firmware Version 1.0.1.17.................................................................................................................. 15

Firmware Version 1.0.1.7 ................................................................................................................... 15

Firmware Version 1.0.0.31.................................................................................................................. 15

Firmware Version 1.0.0.16.................................................................................................................. 15

GUI INTERFACE EXAMPLES ...................................................................................... 16

WELCOME ................................................................................................................... 17

PRODUCT OVERVIEW ................................ ................................ ................................ 18

Feature Highlights .............................................................................................................................. 18

Technical Specifications ..................................................................................................................... 19

GETTING STARTED ..................................................................................................... 26

Equipment Packaging ........................................................................................................................ 26

GRP261X Phone Setup ..................................................................................................................... 27

Using the Phone Stand ................................................................................................................... 27

Using the Slots for Wall Mounting ................................................................................................... 27

Connecting the GRP261X .................................................................................................................. 28

Configuration via Keypad ................................................................................................................... 28

Configuration via Web Browser .......................................................................................................... 36

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Saving Configuration Changes ................................................................ ........................................... 37

Rebooting from Remote Locations ..................................................................................................... 37

CONFIGURATION GUIDE ............................................................................................ 38

Status Page Definitions ...................................................................................................................... 38

Account Page Definitions ................................................................................................................... 40

Settings Page Definitions ................................................................................................................... 57

Network Page Definitions ................................................................................................................... 89

Maintenance Page Definitions ............................................................................................................ 95

Directory Page Definitions ................................ ................................................................................ 102

BLF LED PATTERNS ................................................................................................. 106

NAT SETTINGS .......................................................................................................... 108

BLUETOOTH (AVAILABLE ON GRP2614/GRP2615 & GRP2616 ONLY) ................ 109

PACKET CAPTURE ................................................................................................... 110

CLICK-TO-DIAL ...........................................................................................................111

OUTBOUND NOTIFICATION SUPPORT ................................................................... 112

UPGRADING AND PROVISIONING........................................................................... 124

Unified Firmware .............................................................................................................................. 124

Dual-image Firmware ....................................................................................................................... 124

Firmware Upgrade ........................................................................................................................... 125

Upgrade via Keypad Menu ........................................................................................................... 125

Upgrade via Web GUI ................................................................................................................... 126

No Local TFTP/FTP/HTTP Servers ............................................................................................... 126

Phone Provisioning .......................................................................................................................... 127

Configuration File Download ................................ ......................................................................... 127

No Touch Provisioning .................................................................................................................. 129

Shortcut of Upgrade and Provision via Keypad Menu ....................................................................... 129

GRP261X TOOLS ....................................................................................................... 130

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RESTORE FACTORY DEFAULT SETTING ............................................................... 131

Restore Factory settings using LCD Menu ........................................................................................ 131

EXPERIENCING GRP261X ........................................................................................ 132

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Table of Tables

Table 1: GRP261x Features in a Glance ................................................................................................ 18

Table 2: GRP2612/GRP2612P/GRP2612W Technical Specifications ..................................................... 19

Table 3: GRP2613 Technical Specifications ........................................................................................... 21

Table 4: GRP2614 Technical Specifications ........................................................................................... 22

Table 5: GRP2615 Technical Specifications ........................................................................................... 23

Table 6: GRP2616 Technical Specifications ........................................................................................... 24

Table 7: Equipment Packaging ............................................................................................................... 26

Table 8: Configuration Menu .................................................................................................................. 29

Table 9: Status Page Definitions ................................................................................................ ............ 38

Table 10: Account Page Definitions ........................................................................................................ 40

Table 11: Settings Page Definitions ........................................................................................................ 57

Table 12: Network Page Definitions........................................................................................................ 89

Table 13 : Maintenance Page Definitions ............................................................................................... 95

Table 14: BLF LED Patterns................................................................................................................. 106

Table 15: Action URL - Supported Events............................................................................................. 112

Table 16: Action URL - Supported Dynamic Variables .......................................................................... 113

Table 17: Action URL Parameters P-values .......................................................................................... 114

Table 18: Action URL – Add Destination Settings ................................................................................. 116

Table 19: Action URL - Destination P-values ........................................................................................ 116

Table 20: Action URL – Notification Options ......................................................................................... 117

Table 21: Action URL Notification – Events and Dynamic Attributes ...................................................... 118

Table 22: Action URL Notification P-values ........................................................................................... 122

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Table of Figures

Figure 1: GRP261X Package Content .................................................................................................... 26

Figure 2: Phone Stand and Mounting Slots on the GRP261X ................................................................. 27

Figure 3: Tab on the Handset Cradle ...................................................................................................... 27

Figure 4: GRP261X Back / Side View .................................................................................................... 28

Figure 5: Packet Capture in Idle ........................................................................................................... 110

Figure 6: Packet Capture when running ............................................................................................... 110

Figure 7: Click-to-Dial Feature .............................................................................................................. 111

Figure 8: Action URL Settings Page ................................................................ ..................................... 113

Figure 9: Action URL Packet ................................................................................................................ 114

Figure 10: Action URL - Add Destination ................................................................ .............................. 115

Figure 11: Action URL - Add Notification ............................................................................................... 117

Figure 12: GRP261X Unified Firmware ................................................................................................ 124

Figure 13: Alternative Firmware - Rollback ........................................................................................... 125

Figure 14: Config File Download .......................................................................................................... 127

Figure 15: Certificates Files Download ................................................................................................. 129

Figure 16: GRP261X Tools .................................................................................................................. 130

Figure 17: Factory Reset using LCD Menu........................................................................................... 131

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DOCUMENT PURPOSE

This document describes how to configure GRP261X features via phone’s LCD menu and Web GUI menu.

The intended audiences of this document are phone administrators.

To learn the basic functions of GRP2612 / GRP2612P / GRP2612W / GRP2613 / GRP2614 / GRP2615 /

GRP2616, please visit http://www.grandstream.com/support to download the latest “GRP261x User Guide”.

This guide covers the following topics:

 Product Overview  Getting Started  Configuration Guide  BLF LED Patterns  NAT Settings  Bluetooth (GRP2614/GRP2615/GRP2616 only)  Packet Capture  Click-to-Dial  Outbound Notification Support  Upgrading and Provisioning  GRP261x Tools  Restore Factory Default Settings  Experiencing GRP261x

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CHANGE LOG

This section documents significant changes from previous versions of user manuals for GRP261x. Only

major new features or major document updates are listed here. Minor updates for corrections or editing are

not documented here.

Firmware Version 1.0.5.45

 No major changes.

Firmware Version 1.0.5.44

 No major changes.

Firmware Version 1.0.5.36

 Added support for a power-saving feature of turning off the LCD display automatically according to a

configurable schedule. [Office Hour]

 Added support for a power-saving feature of turning off the LCD display automatically according to a

timer when not during office hours. [Power Saving Timeout]

 Added support for using variables on the configuration server path. [Config Server Path][Firmware

Server Path]

Firmware Version 1.0.5.33

 Added support for choosing between RTCP and RTCP-XR. [Enable RTCP]  Added support for Blacklist/Whitelist IP addresses for web access. [Web Access Control]  Added support for disabling the feature of selecting an account from LCD. [Select account from LCD]  Added “Disable Active MPK Page” option for GRP2614/2616, before it only existed for GRP2615.

[Disable Active MPK Page]

 Extended the amount of text that can be displayed on the Extension label. [Use Long Label]  Allows use of Primary SIP server URI in REGISTER for both Primary and Secondary SIP servers

Firmware Version 1.0.5.15

 Added support to provision new config file “dev[MAC ADDRESS].cfg”. [Configuration File Download]  Added option to adjust Call Tone Volume. [Call Tone Volume]  Added ability to enable EDRC feature. [Enable EDRC Feature]  Line status indicator on LCD will now show account name while VPK label on LCD will show VPK

description. [Virtual Multi-Purpose Keys]

 Added GUV300x USB headset support.

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Firmware Version 1.0.3.6

 Added support for exact match lookup method for LDAP search. [Exact Match Search]

Firmware Version 1.0.1.23

 Improved DNS SRV Failover Design for NetSapiens servers and other server types. [Register Before

DNS SRV Failover]

Firmware Version 1.0.1.17

 Added the ability to add the MAC address to the User-Agent [MAC in User-Agent]  Added support for Chile time zone. [Time Zone]  Added support for new provision file. [Configuration File Download]

Firmware Version 1.0.1.7

 Added support for GRP2615.  Added support for GRP2616.

Firmware Version 1.0.0.31

 Added Presence Event list mode to VPK/MPK modes. [Presence EventList]  Added GDS DoorOpen mode to VPK/MPK modes. [GDS DoorOpen]  Changed Screensaver Default value to “On if no VPK is active”. [Screensaver]

Firmware Version 1.0.0.16

 This is the initial version for GRP261x.

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GUI INTERFACE EXAMPLES

http://www.grandstream.com/sites/default/files/Resources/GRP261x _web_gui.zip

1. Screenshot of Login Page

2. Screenshots of Status Pages

3. Screenshots of Accounts Pages

4. Screenshots of Settings Pages

5. Screenshots of Network Pages

6. Screenshots of Maintenance Pages

7. Screenshots of Phonebook Pages

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WELCOME

Thank you for purchasing Grandstream GRP261x Carrier-Grade IP Phones.

GRP2612/GRP2612P/GRP2612W is featuring 4 dual-color line keys (can be digitally programmed as up to

16 provisionable BLF/fast-dial keys), 2.4” (320x240) TFT color LCD, 4 programmable context-sensitive soft

keys, 100M network ports, integrated PoE (GRP2612P & GRP2612W only), integrated dual-band WiFi

(GRP2612W only), 3-way conference, and Electronic Hook Switch (EHS).

GRP2613 is featuring 6 dual-color line keys (can be digitally programmed as up to 24 provisionable BLF/fast-dial keys), 2.8” (320x240) TFT color LCD, 4 programmable context-sensitive soft keys, 1000M network ports, integrated PoE, 3-way conference, and Electronic Hook Switch (EHS).

GRP2614 is featuring 4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys), 2.8” (320x240) TFT color LCD, 4 programmable context-sensitive soft keys, 2.4” (320x240) additional screen dedicated to up to 24 multi-purpose keys, 1000M network ports, integrated PoE, Wi-Fi and Bluetooth support, 3-way conference and Electronic Hook Switch (EHS).

GRP2615 is featuring 10 dual-color line keys (can be digitally programmed as up to 40 provisionable BLF/fast-dial keys), 4.3” (480x272) TFT color LCD, 5 programmable context-sensitive soft keys, 1000M network ports, integrated PoE, Wi-Fi and Bluetooth support, 3-way conference and Electronic Hook Switch (EHS).

GRP2616 is a next generation enterprise IP Phone featuring 6 dual-color line keys (can be digitally programmed as up to 24 provisionable BLF/fast-dial keys), 4.3” (480x272) TFT color LCD, 5 programmable context-sensitive soft keys, 2.4” (320x240) additional screen dedicated to up to 24 multi-purpose keys, USB port, 1000M network ports, integrated PoE, Wi-Fi and Bluetooth sup-port, 3-way conference and Electronic Hook Switch (EHS).

The GRP261x series deliver superior HD audio quality, rich and leading-edge telephony features, protection for privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms. GRP261x series is the perfect choice for enterprise users looking for a high quality, feature rich multi-line executive IP phone with advanced functionalities and performance.

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PRODUCT OVERVIEW

Feature Highlights

The following table contains the major features of the GRP261x phones:

Table 1: GRP261x Features in a Glance

GRP2612

GRP2612P

GRP2612W

 4 dual-color line keys (can be digitally programmed as up

to 16 provisionable BLF/fast-dial keys).

 2.4” (320x240) TFT color LCD.  4 programmable context-sensitive soft keys.  100M network ports.  Integrated PoE (GRP2612P & GRP2612W only).  3-way conference.  Electronic Hook Switch (EHS).  Wi-Fi support (GRP2612W only).

GRP2613

 6 dual-color line keys (can be digitally programmed as up

to 24 provisionable BLF/fast-dial keys).

 2.8” (320x240) TFT color LCD.  4 programmable context-sensitive soft keys.  1000M network ports.  Integrated PoE.  3-way conference.  Electronic Hook Switch (EHS).

GRP2614

 4 dual-color line keys (can be digitally programmed as

up to 16 provisionable BLF/fast-dial keys).

 2.8” (320x240) TFT color LCD.  4 programmable context-sensitive soft keys.  2.4” (320x240) additional screen dedicated to up to 24

multi-purpose keys.

 1000M network ports.  Integrated PoE.  Wi-Fi and Bluetooth support.  3-way conference.  Electronic Hook Switch (EHS).

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GRP2615

 10 dual-color line keys (can be digitally programmed as

up to 40 provisionable BLF/fast-dial keys).

 4.3” (480x272) TFT color LCD.  5 programmable context-sensitive soft keys.  1000M network ports.  Integrated PoE.  Wi-Fi and Bluetooth support.  3-way conference.  Electronic Hook Switch (EHS).

GRP2616

 6 dual-color line keys (can be digitally programmed as

up to 24 provisionable BLF/fast-dial keys).

 4.3” (480x272) TFT color LCD.  5 programmable context-sensitive soft keys.  2.4” (320x240) additional screen dedicated to up to 24

multi-purpose keys.

 1000M network ports.  Integrated PoE.  Wi-Fi and Bluetooth support.  3-way conference.  Electronic Hook Switch (EHS).

Technical Specifications

The following table resumes all the technical specifications including the protocols / standards supported,

voice codecs, telephony features, languages and upgrade/provisioning settings for the GRP261x series.

Table 2: GRP2612/GRP2612P/GRP2612W Technical Specifications

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP,

STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6

Network Interfaces

Dual switched auto-sensing 10/100 Mbps Ethernet ports, with integrated PoE

(only GRP2612P/GRP2612W)

Graphic Display

2.4 inch (320x240) TFT color LCD

Feature Keys

4 line keys with up to 2 SIP accounts, 4 programmable contexts sensitive Softkeys, 5 navigation/menu keys, 9 dedicated function keys for: MESSAGE (with LED indicator), TRANSFER, HOLD, HEADSET, MUTE, SEND/REDIAL,

SPEAKERPHONE, VOLUME+, VOLUME-

Voice Codec

Support for G.729A/B, G723.1, G.711µ/a-law, G.726, G.722 (wide-band), OPUS,

iLBC and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)

Auxiliary Ports

RJ9 headset jack (allowing EHS with Plantronics headsets)

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Telephony Features

Hold, transfer, forward, 3-way conference, call park, call pickup, shared-callappearance (SCA), bridged-line-appearance (BLA), downloadable phonebook (XML, LDAP, up to 1000 items), call waiting, call log (up to 2000 records), customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot desking, personalized music ringtones and music on hold, server

redundancy and fail-over

HD audio

Yes, both on handset and full-duplex handsfree speakerphone

Base Stand

Yes, allow 2 angle positions

Wall Mountable

Yes, (*wall mount sold separately)

QoS

Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security

User and administrator level passwords, MD5 and MD5-sess based authentication, AES based secure configuration file, SRTP, TLS, 802.1x media

access control

Multi-language

English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,

Spanish, Turkish

Upgrade/Provisioning

Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using

TR-069 or encrypted XML configuration file

Power & Green

Energy Efficiency

Universal power adapter included: Input:100-240 VAC; Output: +5VDC, 0.5A; Integrated Power-over-Ethernet (802.3af)

Physical

Dimension : 203mm x 193mm x 52.1mm Unit weight : 554g Package weight : 936g

Temperature and

Humidity

32-104℉ / 0～40℃, 10-90% (non- condensing)

Package Content

GRP2612/GRP2612P/GRP2612W phone, handset with cord, base stand, universal power supply (except GRP2612P), network cable, Quick Installation

Guide

Compliance

GRP2612/GRP2612P:

FCC: FCC Part 15B, Class B；FCC Part 68 HAC. CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1. RCM: AS/NZS CISPR 32；AS/NZS 62368.1；AS/CA S004.

GRP2612W:

FCC: FCC Part 15B, Class B; FCC Part 15 Subpart C; FCC Part 15 Subpart E;

FCC Part 68 HAC.

CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301

489-1/-17; EN 300 328; EN 301 893; EN 62311; RCM: AS/NZS CISPR 32；AS/NZS 62368.1；AS/NZS 4268; AS/CA S004.

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Table 3: GRP2613 Technical Specifications

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS NTP,

STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6

Network Interfaces

Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated

PoE

Graphic Display

2.8 inch (320x240) TFT color LCD

Feature Keys

6 line keys with up to 3 SIP accounts, 5 navigation/menu keys, 9 dedicated function keys for: MESSAGE (with LED indicator), TRANSFER, HOLD,

HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOLUME+, VOLUME-

Voice Codec

Support for G.723.1, G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), OPUS,

iLBC and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)

Auxiliary Ports

RJ9 headset jack (allowing EHS with Plantronics headsets).

Telephony Features

Hold, transfer, forward, 3-way conference, call park, call pickup, shared-callappearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook (XML, LDAP, up to 1000 items), call waiting, call log (up to 2000 records), customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot desking, personalized music ringtones and music on hold, server

redundancy and fail-over

HD audio

Yes, both on handset and full-duplex handsfree speakerphone

Base Stand

Yes, allow 2 angle positions

Wall Mountable

Yes, (*wall mount sold separately)

QoS

Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security

User and administrator level passwords, MD5 and MD5-sess based authentication, AES based secure configuration file, SRTP, TLS, 802.1x media

access control

Multi-language

English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,

Spanish, Turkish

Upgrade/Provisioning

Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using

TR-069 or encrypted XML configuration file

Power & Green

Energy Efficiency

Universal power adapter included: Input:100-240 VAC; Output: +5VDC, 0.5A; Integrated Power-over-Ethernet (802.3af) Max power consumption 6W.

Physical

Dimension : 203mm x 193mm x 52.1mm Unit weight : 554g Package weight : 936g

Temperature and

32-104℉ / 0～40℃, 10-90% (non- condensing)

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Humidity

Package Content

GRP2613 phone, handset with cord, base stand, universal power supply, network

cable, Quick Installation Guide

Compliance

FCC: FCC Part 15B, Class B；FCC Part 68 HAC. CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1. RCM: AS/NZS CISPR 32；AS/NZS 62368.1；AS/CA S004.

Table 4: GRP2614 Technical Specifications

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP,

STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6

Network Interfaces

Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated

PoE

Graphic Display

2.8 inch (320x240) TFT color LCD – 2.4 inch MPK color LCD

Bluetooth

Yes, Bluetooth version 5

Wi-Fi

Yes, dual-band

Feature Keys

4 line keys with up to 4 SIP accounts, 24 speed-dial/BLF extension keys with dual-color LED, 4 programmable contexts sensitive Softkeys, 5 navigation/menu keys, 11 dedicated function keys for: MESSAGE (with LED indicator), PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET, MUTE,

SEND/REDIAL, SPEAKERPHONE, VOLUME+, VOLUME-

Voice Codec

Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), OPUS, iLBC

and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)

Auxiliary Ports

RJ9 headset jack (allowing EHS with Plantronics headsets).

Telephony Features

Hold, transfer, forward, 3-way conference, call park, call pickup, shared-callappearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook (XML, LDAP, up to 2000 items), call waiting, call log (up to 2000 records), customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial plan, Hot Desking, personalized music ringtones and music on hold, server

redundancy and fail-over

HD audio

Yes, both on handset and full-duplex handsfree speakerphone

Base Stand

Yes, allow 2 angle positions

Wall Mountable

Yes, (*wall mount sold separately)

QoS

Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security

User and administrator level passwords, MD5 & MD5-sess based authentication,

AES based secure configuration file, SRTP, TLS, 802.1x media access control

Multi-language

English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,

Spanish, Turkish

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Upgrade/Provisioning

Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using

TR-069 or encrypted XML configuration file

Power & Green

Energy Efficiency

Universal power adapter included: Input:100-240V; Output: +12V, 0.5A; Integrated Power-over-Ethernet (802.3af) Max power consumption: 6W

Physical

Dimension : 234mm x 213mm x 82.2mm Unit weight : 950g Package weight : 1460g

Temperature and

Humidity

32-104℉ / 0～40℃, 10-90% (non- condensing)

Package Content

GRP2614 phone, handset with cord, base stand, universal power supply, network

cable, Quick Installation Guide

Compliance

FCC: FCC Part 15B, Class B; FCC Part 15 Subpart C; FCC Part 15 Subpart E;

FCC Part 68 HAC.

CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301

489-1/-17; EN 300 328; EN 301 893; EN 62311; RCM: AS/NZS CISPR 32；AS/NZS 60950.1；AS/NZS 4268; AS/CA S004.

Table 5: GRP2615 Technical Specifications

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP,

STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6

Network Interfaces

Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated

PoE

Graphic Display

4.3 inch (480x272) TFT color LCD

Bluetooth

Yes, Bluetooth version 5

Wi-Fi

Yes, dual-band

Feature Keys

10 line keys with up to 5 SIP accounts, 40 speed-dial/BLF extension keys with dual-color LED, 5 programmable contexts sensitive Softkeys, 5 navigation/menu keys, 9 dedicated function keys for: MESSAGE (with LED indicator), TRANSFER, HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOLUME+,

VOLUME-

Voice Codec

Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), OPUS, iLBC

and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)

Auxiliary Ports

RJ9 headset jack (allowing EHS with Plantronics headsets), USB port.

Telephony Features

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redundancy and fail-over

HD audio

Yes, both on handset and full-duplex handsfree speakerphone

Extension Module

Yes, can power up to 4 GBX20 modules which features 4.3” Color LCD, 20 quick-

dial/BLF keys which dual-color LED, 2 navigation keys.

Base Stand

Yes, allow 2 angle positions

Wall Mountable

Yes, (*wall mount sold separately)

QoS

Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security

User and administrator level passwords, MD5 & MD5-sess based authentication,

AES based secure configuration file, SRTP, TLS, 802.1x media access control

Multi-language

English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,

Spanish, Turkish

Upgrade/Provisioning

Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using

TR-069 or encrypted XML configuration file

Power & Green

Energy Efficiency

Universal power adapter included: Input:100-240V; Output: +12V, 0.5A; Integrated Power-over-Ethernet (802.3af)

Physical

Dimensions : 243mm x 210mm x 82.3mm Unit weight:970g Package weight:1480g

Temperature and

Humidity

32-104℉ / 0～40℃, 10-90% (non- condensing)

Package Content

GRP2615 phone, handset with cord, base stand, universal power supply, network

cable, Quick Installation Guide

Compliance

FCC: FCC Part 15B, Class B; FCC Part 15 Subpart C; FCC Part 15 Subpart E;

FCC Part 68 HAC.

CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301

489-1/-17; EN 300 328; EN 301 893; EN 62311; RCM: AS/NZS CISPR 32；AS/NZS 60950.1；AS/NZS 4268; AS/CA S004.

Table 6: GRP2616 Technical Specifications

Protocols/Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP,

STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6

Network Interfaces

Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated

PoE

Graphic Display

4.3 inch (480x272) TFT color LCD - 2.4 inch MPK color LCD

Bluetooth

Yes, Bluetooth version 5

Wi-Fi

Yes, dual-band

Feature Keys

6 line keys with up to 6 SIP accounts, 24 speed-dial/BLF extension keys with

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dual-color LED, 5 programmable contexts sensitive Softkeys, 5 navigation/menu keys, 11 dedicated function keys for: MESSAGE (with LED indicator), PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET, MUTE,

SEND/REDIAL, SPEAKERPHONE, VOLUME+, VOLUME-

Voice Codec

Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), OPUS, iLBC

and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)

Auxiliary Ports

RJ9 headset jack (allowing EHS with Plantronics headsets), USB port.

Telephony Features

redundancy and fail-over

HD audio

Yes, both on handset and full-duplex handsfree speakerphone

Base Stand

Yes, allow 2 angle positions

Wall Mountable

Yes

QoS

Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS

Security

User and administrator level passwords, MD5 & MD5-sess based authentication,

AES based secure configuration file, SRTP, TLS, 802.1x media access control

Multi-language

English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,

Spanish, Turkish

Upgrade/Provisioning

Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using

TR-069 or encrypted XML configuration file

Power & Green

Energy Efficiency

Universal power adapter included: Input:100-240V; Output: +12V, 0.5A; Integrated Power-over-Ethernet (802.3af)

Temperature and

Humidity

32-104℉ / 0～40℃, 10-90% (non- condensing)

Package Content

GRP2616 phone, handset with cord, base stand, universal power supply, network

cable, Quick Installation Guide

Compliance

FCC: FCC Part 15B, Class B; FCC Part 15 Subpart C; FCC Part 15 Subpart E;

FCC Part 68 HAC.

CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301

489-1/-17; EN 300 328; EN 301 893; EN 62311; RCM: AS/NZS CISPR 32；AS/NZS 60950.1；AS/NZS 4268; AS/CA S004.

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GETTING STARTED

This chapter provides basic installation instructions including the list of the packaging contents and also

information for obtaining the best performance with the GRP261x phone.

Equipment Packaging

Table 7: Equipment Packaging

Figure 1: GRP261X Package Content

Note: Check the package before installation. If you find anything missing, contact your system administrator.

GRP261x

 1 x GRP261x Main Case.  1 x Handset.  1 x Phone Stand.  1 x Ethernet Cable.  1 x Power Adapter.  1 x Phone cord.  1 x Quick Installation Guide.  1 x GPL License.

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GRP261X Phone Setup

The GRP261X phones can be installed on the desktop using the phone stand or attached on the wall using

the slots for wall mounting.

Figure 2: Phone Stand and Mounting Slots on the GRP261X

Using the Phone Stand

For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the

phone where there is a slot for the phone stand. (Upper half, bottom part).

Using the Slots for Wall Mounting

1. Attach the wall mount spacers to the slot for wall mount spacers on the back of the phone.

2. Attach the phone to the wall via the wall mount hole.

3. Pull out the tab from the handset cradle (See figure below).

4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the

phone is mounted on the wall (See figure below).

Figure 3: Tab on the Handset Cradle

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Connecting the GRP261X

To setup the GRP261X, follow the steps below:

1. Connect the handset and main phone case with the phone cord.

2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router)

using the Ethernet cable.

3. Connect the PSU output plug to the power jack on the phone; plug the power adapter into an electrical

outlet. If PoE switch is used in step 2, this step could be skipped.

4. The LCD will display provisioning or firmware upgrade information. Before continuing, please wait for the

date/time display to show up.

5. Using the phone embedded web server or keypad configuration menu, you can further configure the

phone using either a static IP or DHCP.

Figure 4: GRP261X Back / Side View

Configuration via Keypad

To configure the LCD menu using phone’s keypad, follow the instructions below:

 Enter MENU options. When the phone is in idle, press the round MENU button to enter the

configuration menu.

 Navigate in the menu options. Press the arrow keys up/down/left/right to navigate in the menu options.  Enter/Confirm selection. Press the round MENU button or “Select” Softkey to enter the selected

option.

 Exit. Press “Exit” Softkey to exit to the previous menu.  Return to Home page.

In the Main menu, press Home Softkey to return home screen.

In sub menu, press and hold “Exit” Softkey until Exit Softkey changes to Home Softkey, then release

the Softkey.

 The phone automatically exits MENU mode with an incoming call, when the phone is off hook or the

MENU mode if left idle for more than 60 seconds.

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 When the phone is in idle, pressing and holding the UP-navigation key for 3 seconds can see phone’s

IP address, IP setting, MAC address and software address.

The MENU options are listed in the following table.

Table 8: Configuration Menu

Call History

Displays Local call logs:

All Calls/Answered Calls/Dialed Calls/Missed Calls/Transferred Calls

Status

Displays account status, network status, software version number and Hardware

 Account status.  Network status.

Press to enter the sub menu for MAC address, IP setting information (DHCP/Static IP/PPPoE), Ipv4 address, Ipv6 address, Subnet Mask, Gateway

and DNS server.

 System Information

Press to enter the sub menu for Hardware version, P/N number. Boot, Core,

Base, Prog version and IP Geographic Information.

 Provider Status

Shows the provider’s status based on the Special Feature set on each account.

It provides also functions related to that specific provider.

Contacts

Contacts sub menu includes the following options:

 Local Phonebook  Local Group  LDAP Directory

Contacts sub menu is for Local Phonebook, Local Group, LDAP Directory and

Broadsoft Phonebooks. User could configure phonebooks/groups/LDAP options here, download phonebook XML to the phone and search phonebook/LDAP

directory.

Messages

Message sub menu include the following options:

 Instant Message

Displays received instant messages;

 Voice Mails

Displays voicemail message information in the format below: new messages/all

messages (urgent messages/all urgent messages).

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Preference

Preference sub menu includes the following options:

 Do Not Disturb

Enables/disables Do Not Disturb on the phone.

 Keypad Lock

Turns on/off keypad lock feature and configures keypad lock password. The default keypad lock password is null. If user enabled Star Key lock without configuring password, user can unlock keypad by holding * key 4 seconds and pressing “OK” button.

 Sounds

o Ring Tone

Configures different ring tones for incoming call.

o Ring Volume

Adjusts ring volume by pressing left/right arrow key.

 Appearance

o Active LCD Brightness

Adjusts active LCD brightness by pressing left/right arrow key

o Idle LCD Brightness

Adjusts idle LCD brightness by pressing left/right arrow key

o Active LCD Timeout

Adjusts the minute of active backlight timeout.

o Screensaver

Enables/Disables Screensaver

o Screensaver Timeout

Configures the minutes of idle before the screensaver activates. Valid range is 3 to 60.

 MPK LCD Settings (Available on GRP2614/GRP2616 only)

o MPK LCD Display Order

Choose MPK LCD Display Order whether to be Sequential or

Alternating

o Display Contact on MPK LCD

Enable / Disable Display Contact on MPK Order

 Language and Input

o Display Language

Selects the language to be displayed on the phone’s LCD. Users could select Automatic for local language based on IP location if available.

By default, it is Auto.

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o Default Input Selection

Selects the Input mode from Multi-Tap and Shiftable. By default, it is

Multi-Tap.

Multi-Tap: User may tap the same key multiple times to switch to the

desired character.

Shiftable: After pressing the number button, user will see the IDs of the characters that matching to the button. User can select the desired

character by entering the corresponding ID on keypad.

 Date Time

o Allow DHCP Option 42 to override NTP server o Allow DHCP Option 2 to override Time Zone setting o Time Settings

It is used to configure date and time on the phone.

 Search Mode

Specifies the phonebook search mode to QuickMatch or

ExactMatch. By default, it is QuickMatch.

Phone

Phone sub menu includes the following options:  SIP

Configures SIP Proxy, Outbound Proxy, SIP User ID, SIP Auth ID, SIP Password,

SIP Transport and Audio information to register SIP account on the phone.

 Call Features

Configures call forward features for Forward All, Forward Busy, Forward No

Answer and No Answer Timeout.

System

System sub menu includes the following options:

 Network

o Internet Protocol

Selects Prefer IPv4 / Prefer IPv6 / IPv4 only or IPv6 only. The default

setting is “Prefer IPv4”.

o IP Setting

Selects IP mode (DHCP/Static IP/PPPoE); Configures PPPoE account ID and password; Configures static IP address, Netmask, Gateway,

DNS Server 1 and DNS Server 2.

o 802.1X

Enables/Disables 802.1X mode; Configures 802.1x identity and MD5

password.

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o Layer 2 QoS

Configures 802.1Q/VLAN Tag and priority value. Select “Reset VLAN

Config” to reset VLAN configuration.

 Wi-Fi Settings (GRP2612W & GRP2614 & GRP2615 & GRP2616 only)

o Enables/disables Wi-Fi

Enables/disables Wi-Fi

o Scan

Scan available Wi-Fi networks.

 Bluetooth Settings (GRP2614/GRP2615 & GRP2616 only)

o Bluetooth Status

Displays the status of Bluetooth

o Bluetooth MAC

Displays the GRP phone’s Bluetooth MAC address. (Bluetooth MAC address is GRP phone’s MAC address plus 1)

o Power

Turns on/off the Bluetooth feature.

o Handsfree Mode

Enables/Disables Handsfree mode

o Bluetooth Name

Specifies GRP phone name when discovered by other Bluetooth

devices.

o Start Scan

Starts to scan other Bluetooth devices around the phone. If found, user could press “Pair” Softkey, and enter Pin code to pair to other Bluetooth

devices.

 Web Access

o Web Access Mode o HTTP web port o HTTPs web port

 Upgrade

o Firmware Server

Configures firmware server for upgrading the phone.

o Config Server

Configures config server for provisioning the phone.

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o Upgrade Via

Specifies upgrade/provisioning via TFTP/FTP/FTPS/HTTP/HTTPS.

o Start Provision

Starts Provision immediately.

 Language Download

o Auto Language Download o Language Download

 Factory Functions

o Diagnostic Mode

All LEDs will light up. All keys’ name will display in red on LCD screen before diagnosing. Press any key on the keypad to diagnose the key’s function. When done, the key’s name will display in blue on LCD. Lift and put back the handset to exit diagnostic mode.

o Audio Loopback

Speak to the phone using speaker/handset/headset. If you can

hear your voice, your audio is working fine. Press “Exit” Softkey

to exit audio loopback mode.

o LCD on/off

Selects this option to turn off LCD. Press any button to turn on

LCD.

o LCD Diagnostic

Enters this option and press Left/Right Navigation key to do LCD

Diagnostic. Press “Exit” Softkey to quit.

o Certificate Verification

This is used to validate certificate chain for the server’s

certificate.

 UCM Detect

Detect/connect UCM server to process auto-provision. Manually input the IP and port of the UCM server phone wants to bind with; Or select from the available

UCM server in network.

 Authentication

o Admin Password

This is used to change the admin password for Web UI access.

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o End User Password

This is used to change end user password for Web UI access.

o Settings

Turns on/off Test Password Strength feature. This will allow only passwords with some constraints to ensure better security.

 Operations

o Factory Reset

It is used to restore the phone to factory default settings.

o Ping and Traceroute

It is used to show the route taken by packets across to an URL.

o Alternative firmware

It is used to show current and alternative firmware versions available on the phone. Users can “rollback” to alternative firmware from this menu.

Reboot

Reboots the phone.

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The following picture shows the keypad MENU configuration flow:

Call History

Status

Contacts

Messages

Preference

Phone

System

Reboot

Account Status

Network Status

System information

Provider Status

SIP

Call Features

Network

Wi-Fi Settings (GRP2612W,

GRP2614, GRP2615 & GRP2616 only)

Bluetooth (GRP2614, GRP2615 &

GRP2616 only)

Web Access Upgrade Language Download Factory Functions UCM Detect Authentication Factory Reset

Ping and traceroute Alternative Firmware

Local Phonebook

Local Group

LDAP Directory

Do Not Disturb

Keypad Lock

Sounds Appearance Language and Input Date Time Office Hours

Search Mode

Instant Messages Voice Mails

Ring Tone Ring Volume

Enable/Disable Password

Active LCD Brightness

Idle LCD Brightness Active LCD Timeout Power Saving Timeout Screensaver

Screensaver Timeout

Bluetooth status

Bluetooth MAC

Power

Handsfree Mode Bluetooth Name

Start Scan

Firmware Server

Config Server Upgrade via

Start Provision

Internet Protocol

IP Settings Preferred DNS Server DNS Server 1 DNS Servers 2

802.1X

Layer 2 QoS

Diagnostic Mode

Audio Loopback

LCD on/off

LCD Diagnostic

Certificate Verification

Local Call Logs

Display Language

Default Input Selection

Web Access Mode

HTTP web port

HTTPS web port

Enable/Disable Scan

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Configuration via Web Browser

The GRP261X embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Google Chrome, Mozilla

Firefox and Microsoft’s IE. To access the Web GUI:

1. Connect the computer to the same network as the phone.

2. Make sure the phone is turned on and shows its IP address. You may check the IP address by pressing and holding UP arrow button for 3 seconds when phone is at idle state.

3. Open a Web browser on your computer.

4. Enter the phone’s IP address in the address bar of the browser.

5. Enter the administrator’s login and password to access the Web Configuration Menu.

Notes:

 The computer must be connected to the same sub-network as the phone. This can be easily done by

connecting the computer to the same hub or switch as the phone connected to. In absence of a hub/switch (or free ports on the hub/switch), please connect the computer directly to the PC port on the

back of the phone;

 If the phone is properly connected to a working Internet connection, the IP address of the phone will

display in MENUStatusNetwork Status. This address has the format: xxx.xxx.xxx.xxx, where xxx

stands for a number from 0-255. Users will need this number to access the Web GUI. For example, if the phone has IP address 192.168.40.154, please enter “http://192.168.40.154” in the address bar of

the browser;

 There are two default passwords for the login page:

User Level

User

Password

Web Pages Allowed

End User Level

user

123

Only Status and Basic

Settings

Administrator Level

admin

Random password available on the sticker at the back of

the unit.

Browse all pages

 When changing any settings, always SUBMIT them by pressing the “Save” or “Save and Apply” button

on the bottom of the page. If the change is saved only but not applied, after making all the changes, click on the “APPLY” button on top of the page to submit. After submitting the changes in all the Web GUI pages, reboot the phone to have the changes take effect if necessary (All the options under “Accounts” page and “Phonebook” page do not require reboot. Most of the options under “Settings”

page do not require reboot).

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Saving Configuration Changes

After users makes changes to the configuration, press the "Save" button will save but not apply the changes until the "Apply" button on the top of web GUI page is clicked. Or, users could directly press "Save and Apply" button. We recommend rebooting or powering cycle the phone after applying all the changes.

Rebooting from Remote Locations

Press the "Reboot" button on the top right corner of the web GUI page to reboot the phone remotely. The web browser will then display a reboot message. Wait for about 1 minute to log in again.

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CONFIGURATION GUIDE

This section describes the options in the phone’s Web GUI. As mentioned, you can log in as an administrator or an end user.

 Status: Displays the Account status, Network status, and System Info of the phone.  Account: To configure the SIP account.  Settings: To configure call features, ring tone, audio control, LCD display, date and time, Web services,

XML applications, programmable keys etc.

 Network: To configure network settings.  Maintenance: To configure web access, upgrading and provisioning, syslog, language settings, TR-

069, security etc.

 Directory: To manage Phonebook and LDAP.

Status Page Definitions

Table 9: Status Page Definitions

Status  Account Status

Account

Account index.

 For GRP2612/GRP2612P/GRP2612W: up to 2 SIP accounts  For GRP2613: up to 3 SIP accounts  For GRP2614: up to 4 SIP accounts  For GRP2615: up to 5 SIP accounts  For GRP2616: up to 6 SIP accounts

SIP User ID

Displays the configured SIP User ID for the account.

SIP Server

Displays the configured SIP Server address, URL or IP address, and port of

the SIP server.

SIP Registration

Displays SIP registration status for the SIP account, it will display Yes/No

with Green/Red background.

Status  Network Status

MAC Address

Global unique ID of device, in HEX format. The MAC address will be used

for provisioning and can be found on the label coming with original box and

on the label located on the back of the device.

IP Setting

The configured address type: DHCP, Static IP or PPPoE.

IPv4 Address

The IPv4 address obtained on the phone.

IPv6 Address

The IPv6 address obtained on the phone.

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OpenVPN® IP

The OpenVPN® IP obtained on the phone.

Subnet Mask

The subnet mask obtained on the phone.

Gateway

The gateway address obtained on the phone.

DNS Server 1

The DNS server address 1 obtained on the phone.

DNS Server 2

The DNS server address 2 obtained on the phone.

Affinity Broadcast

The status of Affinity Broadcast on the phone. (Available on GRP2614,

GRP2615 & GRP2616 only).

PPPoE Link Up

PPPoE connection status.

NAT Type

The type of NAT connection used by the phone.

NAT Traversal

Display the status of NAT connection for each account on the phone.

Status  System Info

Product Model

Product model of the phone.

Part Number

Product part number.

Software Version

 Boot: boot version number;  Core: core version number;  Base: base version number;  Prog: program version number. This is the main firmware release

number, which is always used for identifying the software system of the

phone;

 Locale: locale version number;  Recovery: recovery version number.

IP Geographic

Information

 City: displaying phone location;  Language: displaying language;  Time Zone: displaying time zone;  Country Code: displaying country code for Wi-Fi; (Available on

GRP2612W & GRP2614 & GRP2615 & GRP2616 only)

Special Feature

 OpenVPN® Support: displaying if the phone supports OpenVPN®.

System Up Time

System up time since the last reboot.

System Time

Current system time on the phone system.

Service Status

GUI, Phone and CPE service status.

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System Information

Download system information

User Space

Shows the percentage of the user space used and the status of the Database

Core Dump

Shows the status of the core dump and the core dump files generated if any.

It also gives the ability to generate GUI/Phone core dump files manually.

Screenshot

Download captured screenshots. Press “Start” button to clear screenshots.

Status  Programmable Keys Status Virtual Multi-Purpose Keys

VPKs Status

 Mode  Account  Description  Value

Status  Programmable Keys Status  Multi-Purpose Keys

MPKs Status

 Mode  Account  Description  Value

Status  Programmable Keys Status  Softkeys

Softkeys

 Mode  Account  Description  Value

Account Page Definitions

Table 10: Account Page Definitions

Account x  General Settings

Account Active

This field indicates whether the account is active. The default setting is “No”.

Account Name

The name associated with each account to be displayed on the LCD.

SIP Server

The URL or IP address, and port of the SIP server. This is provided by your VoIP service provider (ITSP).

Secondary SIP Server

The URL or IP address, and port of the SIP server. When configured, phone

will register to both Primary and Secondary SIP Server. If Primary SIP Server is not reachable then the phone will use Secondary SIP Server for phone

services (including making/receiving calls).

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Outbound Proxy

IP address or Domain name of the Primary Outbound Proxy, Media Gateway, or Session Border Controller. It’s used by the phone for Firewall or NAT penetration in different network environments. If a symmetric NAT is detected, STUN will not work and ONLY an Outbound Proxy can provide a solution.

Backup Outbound

Proxy

IP address or Domain name of the Secondary Outbound Proxy which will be used when the primary proxy cannot be connected.

BLF Server

Optional server used for SUBSCRIBE requests to indicate other extensions status on the SIP server.

SIP User ID

User account information provided by your VoIP service provider (ITSP). It’s usually in the form of digits like phone number or actually a phone number.

Authenticate ID

SIP service subscriber’s Authenticate ID used for authentication. It can be identical to or different from the SIP User ID.

Authenticate

Password

The account password required for the phone to authenticate with the ITSP (SIP) server before the account can be registered. After it is saved, this will appear as hidden for security purpose.

Name

The SIP server subscriber’s name (optional) that will be used for Caller ID display.

Voice Mail Access

Number

This parameter allows you to access voice messages by pressing the MESSAGE button on the phone. This ID is usually the VM portal access number. For example, in UCM6xxx IPPBX, *97 could be used.

Picture

Specifies account’s picture that will be sent to the caller/callee when making

calls.

Account Display

This option allows you to configure how your SIP account label will be

displayed on the phone’s screen.

If set to “Username”, LCD account label will display the Account Name configured for this SIP account. If set to “User ID”, it will then display the SIP

User ID configured for this SIP account.

Account x  Dial Plan

Name

Enter the name for the configured rules.

Rule

Enter the rule settings (number pattern, prefix to add …etc).

Type

Choose the type of the rule (pattern, block, dial now, prefix & second tone).

Account x  Network Settings

DNS Mode

This parameter controls how the Search Appliance looks up IP addresses for hostnames. There are four modes: A Record, SRV, NATPTR/SRV, Use Configured IP. The default setting is “A Record”.

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If the user wishes to locate the server by DNS SRV, the user may select “SRV” or “NATPTR/SRV”. If “Use Configured IP” is selected, please fill in the three fields below:

 Primary IP  Backup IP 1  Backup IP 2

If SIP server is configured as domain name, phone will not send DNS query,

but use “Primary IP” or “Backup IP x” to send SIP message if at least one of

them are not empty.

Phone will try to use “Primary IP” first. After 3 tries without any response, it will switch to “Backup IP x”, and then it will switch back to “Primary IP” after

3 re-tries.

If SIP server is already an IP address, phone will use it directly even “User

Configured IP” is selected.

DNS SRV Fail-over

Mode

The option will decide which IP is going to be used in sending SIP packets after IPs for SIP server host are resolved with DNS SRV.  Default If the option is set with “default”, it will again try to send register messages to one IP at a time, and the process repeats.  Saved one until DNS TTL If the option is set with “Saved one until DNS TTL”, it will send register messages to the previously registered IP first. If no response, it will try to send one at a time for each IP. This behavior lasts if DNS TTL (time-to-live) is up.  Saved one until no responses If the option is set with “Saved one until no responses”, it will send register messages to the previously registered IP first, but this behavior will persist until the registered server does not respond.

SRV Failover

Indicates whether a REGISTER request will be initiated when a server failover occurred under DNS SRV mode. Default setting is No.

Primary IP

Configures the primary IP address where the phone sends DNS query to when “Use Configured IP” is selected for DNS mode.

Backup IP 1

Configures the backup IP1 address where the phone sends DNS query to when “Use Configured IP” is selected for DNS mode.

Backup IP 2

Configures the backup IP2 address where the phone sends DNS query to

when “Use Configured IP” is selected for DNS mode.

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NAT Traversal

This parameter configures whether the NAT traversal mechanism is activated. Users could select the mechanism from No, STUN, Keep-alive, UPnP, Auto or VPN. The default setting is “Auto”.

If set to “STUN” and STUN server is configured, the phone will route according to the STUN server. If NAT type is Full Cone, Restricted Cone or Port-Restricted Cone, the phone will try to use public IP addresses and port number in all the SIP&SDP messages. The phone will send empty SDP packet to the SIP server periodically to keep the NAT port open if it is configured to be “Keep-alive”. Configure this to be “No” if an outbound proxy is used. “STUN” cannot be used if the detected NAT is symmetric NAT. Set this to “VPN” if OpenVPN is used.

Proxy-Require

A SIP Extension to notify the SIP server that the phone is behind a NAT/Firewall. Do not configure this parameter unless this feature is supported on the SIP server.

Use SBC

Indicate whether or not an SBC server is used. If users want to work under SBC associated with 3CX, they should enable this feature to have better communication with the server.

Account x  SIP Settings  Basic Settings

TEL URI

If the phone has an assigned PSTN telephone number, this field should be set to “User=Phone”. Then a “User=Phone” parameter will be attached to the Request-Line and “TO” header in the SIP request to indicate the E.164 number. If set to “Enable”, “Tel:” will be used instead of “SIP:” in the SIP request. The default setting is “Disabled”.

SIP Registration

Selects whether the phone will send SIP Register messages to the proxy/server. The default setting is “Yes”.

Unregister On Reboot

Allows the SIP user’s registration information to be cleared when the phone reboots. The SIP REGISTER message will contain “Expires: 0” to unbind the

connection. Three options are available: The default setting is “No”.

 If set to “All”, the SIP user’s registration information will be cleared when

the phone reboots. The SIP Contact header will contain “*” to notify the

server to unbind the connection.

 If set to “Instance”, the SIP user will be unregistered on current phone

only.

 If set to “No”, the phone will not unregister the SIP account when

rebooting.

Specifies the frequency (in minutes) in which the phone refreshes its registration with the specified registrar. The default value is 60 minutes. The maximum value is 64800 minutes (about 45 days).

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Subscribe Expiration

Specifies the frequency (in minutes) in which the phone refreshes its subscription with the specified registrar. The maximum value is 64800 (about 45 days). The default value is 60 minutes.

Reregister Before

Expiration

Specifies the time frequency (in seconds) that the phone sends reregistration request before the Register Expiration. The default value is 0.

Enable OPTIONS Keep

Alive

Enable OPTIONS Keep Alive to check SIP Server. Default is “Yes”.

OPTIONS Keep Alive

Interval

Time interval for OPTIONS Keep Alive feature in seconds. Default is “30” seconds.

OPTIONS Keep Alive

Max Lost

Number of max lost packets for OPTIONS Keep Alive feature before the phone re-registration. Default is “3”.

Local SIP Port

Defines the local SIP port used to listen and transmit. The default value is 5060 for Account 1, 5062 for Account 2, 5064 for Account 3, 5066 for Account 4, 5068 for Account 5, 5070 for Account 6. The valid range is from 1 to 65535.

SIP Registration Failure

Retry Wait Time

Specifies the interval to retry registration if the process is failed. The valid range is 1 to 3600. The default value is 20 seconds.

SIP T1 Timeout

SIP T1 Timeout is an estimate of the round-trip time of transactions between a client and server. If no response is received the timeout is increased, and request re-transmit retries would continue until a maximum amount of time define by T2. The default setting is 0.5 seconds.

SIP T2 Timeout

SIP T2 Timeout is the maximum retransmit time of any SIP request messages (excluding the INVITE message). The re-transmitting and doubling of T1 continues until it reaches the T2 value. Default is 4 seconds.

SIP Transport

Determines the network protocol used for the SIP transport. Users can choose from TCP, UDP and TLS. The default setting is “UDP”.

SIP Listening Mode

Determines whether or not to listen to multiple SIP protocols.

 Transport Only: will listen to configured transport protocol only.

 Dual: will listen to TCP when UDP is selected.  Dual (Secured): will listen to TLS/TCP when UDP is selected. If TCP or

TLS/TCP is selected, UDP will be listened to

 Dual (BLF Enforced): will try to enforce BLF subscriptions to use TCP

protocol by adding 'transport=tcp' to the Contact header.

The default setting is “Transport Only”.

SIP URI Scheme when

using TLS

Specifies if “sip” or “sips” will be used when TLS/TCP is selected for SIP Transport. The default setting is “sips”.

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Use Actual Ephemeral

Port in Contact with

TCP/TLS

This option is used to control the port information in the Via header and Contact header. If set to No, these port numbers will use the permanent listening port on the phone. Otherwise, they will use the ephemeral port for

the connection. The default setting is “No”.

Outbound Proxy Mode

The Outbound proxy mode is placed in the route header when sending SIP

messages, or they can be always sent to outbound proxy.

 In route  Not in route  Always send to

Default is “in route”.

Support SIP Instance ID

Defines whether SIP Instance ID is supported or not. Default setting is “Yes”.

SUBSCRIBE for MWI

When set to “Yes”, a SUBSCRIBE for Message Waiting Indication will be sent periodically. The phone supports synchronized and non-synchronized MWI. The default setting is “No”.

SUBSCRIBE for

Registration

When set to “Yes”, a SUBSCRIBE for Registration will be sent out periodically. The default setting is “No”.

Enable 100rel

The use of the PRACK (Provisional Acknowledgment) method enables reliability to SIP provisional responses (1xx series). This is very important to support PSTN internetworking. To invoke a reliable provisional response, the 100rel tag is appended to the value of the required header of the initial signaling messages. The default setting is “No”.

Callee ID Display

Determines from where to locate callee ID to display or not on the phone.

 Auto: The phone will update the callee ID in the order of P-Asserted

Identity Header, Remote-Party-ID Header and To Header in the 180

Ringing.

 Disabled: Callee ID will be displayed as “Unavailable”.  To Header: Callee ID will not be updated and displayed as To Header.

The default setting is “Auto”.

Caller ID Display

Determines from where to locate caller ID to display or not on the phone

 Auto: The phone will look for the caller ID in the order of P-Asserted

Identity Header, Remote-Party-ID Header and From Header in the incoming SIP INVITE.

 Disabled: All incoming calls are displayed with “Unavailable”.  From Header: the phone will display the caller ID based on the From

Header in the incoming SIP INVITE.

The default setting is “From Header”.

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Add Auth Header on

Initial REGISTER

To define whether authorization Header will be added on initial REGISTER from the first REGISTER. The default setting is “No”.

Allow SIP Reset

This is used to perform a factory reset through SIP NOTIFY. When the phone receives the NOTIFY with Event: reset, the phone should perform a factory reset after the authentication. The default setting is “No”.

Ignore Alert-Info

header

This option is used to configure default ringtone. If set to “Yes”, configured

default ringtone will be played. The default setting is “No”.

Account x  SIP Settings  Custom SIP Headers

Use Privacy Header

Controls whether the Privacy header will present in the SIP INVITE message or not, whether the header contains the caller info.

 Default: The Privacy Header will show in INVITE only when “Huawei

IMS” special feature is on.

 Yes: The Privacy Header will always show in INVITE.  No: The Privacy Header will not show in INVITE.

The default setting is “default”.

Use P-PreferredIdentity Header

Controls whether the P-Preferred-Identity Header will present in the SIP INVITE message.

 Default: The P-Preferred-Identity Header will show in INVITE unless

“Huawei IMS” special feature is on.

 Yes: The P-Preferred-Identity Header will always show in INVITE.

 No: The P-Preferred-Identity Header will not show in INVITE.

The default setting is “default”.

Use X-GrandstreamPBX Header

Enables / disables the use of X-Grandstream-PBX header in SIP request. When disabled, the SIP message sent from the phone will not include the selected header. Default setting is “Yes”.

Use P-AccessNetwork-Info Header

Enables / disables the use of P-Access-Network-Info header in SIP request. When disabled, the SIP message sent from the phone will not include the selected header. Default setting is “Yes”.

Use P-Emergency-Info Header

Enables / disables the use of P-Emergency-Info header in SIP request. When disabled, the SIP message sent from the phone will not include the selected header. Default setting is “Yes”.

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Use MAC Header

 If Yes for REGISTER only, the sip message for register or unregister

will contains MAC address in the header, and all the outgoing SIP messages except REGISTER message will attach the MAC address to the User-Agent header;

 If Yes to all SIP, the sip message for register or unregister will contains

MAC address in the header, and all the outgoing SIP message including REGISTER will attach the MAC address to the User-Agent header;

 If No, neither will the MAC header be included in the register or

unregister message nor the MAC address be attached to the User-Agent header for any outgoing SIP message.

The default setting is “No”.

Add MAC in UserAgent

The users can choose to add the MAC address in the User-Agent header.

 If set to “No” (Default), the phone won’t attach the MAC address to the

User-Agent header for any outgoing SIP messages.

 If set to “Yes except REGISTER”, the SIP messages for register or

unregister will not contain the MAC address in the User-Agent header and all the other outgoing SIP messages will attach the MAC address to

the User-Agent header.

 If set to “Yes to all SIP”, all the outgoing SIP messages will attach the

MAC address to the User-Agent header.

Account x  SIP Settings  Advanced Features

Line-Seize Timeout

For Shared Call Appearance, phone must send a SUBSCRIBE-request for the line-seize event package whenever a user attempt to take the shared line off hook. “Line Seize Timeout” is the line-seize event expiration timer. The

default value is 15 seconds. The valid range is from 15 to 60.

Presence Eventlist URI

Configures Presence Eventlist URI to monitor the extensions on MultiPurpose Keys. If the server supports this feature, users need to configure a Presence Eventlist URI on the service side first (i.e., presence@myserver.com) with a list of extensions included. On the phone, in this “Presence Eventlist URI” field, fill in the URI without the domain (i.e., presence). To monitor the extensions in the list, under Web GUISettingsProgrammable Keys page, please select “Presence Watcher” in the key mode, choose account, enter the value of each extension in the list.

Eventlist BLF URI

Configures the Eventlist BLF URI on the phone to monitor the extensions in the list with Multi-Purpose Key. If the server supports this feature, users need to configure an Eventlist BLF URI on the service side first (i.e., BLF1006@myserver.com) with a list of extensions included. On the phone, in this “Eventlist BLF URI” field, fill in the URI without the domain (i.e., BLF1006). To monitor the extensions in the list, under Web GUISettingsProgrammable Keys page, please select “Eventlist BLF”

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in the key mode, choose account, enter the value of each extension in the list.

Auto Provision

Eventlist BLFs

When option is enabled, empty multi-purpose keys will be automatically provisioned to the monitored extensions in the “Eventlist BLF” or “Presence Eventlist”.

 Disabled  BLF Eventlist  Presence Eventlist

The default setting is “Disabled”.

Conference URI

Configures Conference URI for N-way conference (Broadsoft Standard).

Music On Hold URI

Configures Music On Hold URI to call when a call is on hold. This feature must be supported on the server side.

BLF Call-pickup

Configures BLF Call-pickup method:

 Auto:

The phone will do either Prefix or barge in code for BLF pickup depend on which on is set.

 Force BLF Call-pickup by prefix:

The phone will only use Prefix as BLF pickup method.

 Disabled:

The phone will ignore both BLF pickup method, now the monitored VPK will only dial the extension if pressed.

The default setting is “Auto”.

BLF Call-pickup Prefix

Configures the prefix prepended to the BLF extension when the phone picks up a call with BLF key. The default setting is **.

Call Pickup Barge-In

Code

Set feature access code of Call Pickup with Barge-In feature.

PUBLISH for Presence

Enables presence feature on the phone. The default setting is “Disabled”.

Omit charset=UTF-8 in

MESSAGE

Omit charset=UTF-8 in MESSAGE content-type. The default setting is “Disabled”.

Allow Unsolicited

REFER

Allow Unsolicited REFER to accomplish an outgoing call.

 Disabled  Enabled  Enabled/Force Auth

The default setting is “Disabled”.

Special Feature

Different soft switch vendors have special requirements. Therefore, users may need select special features to meet these requirements. Users can choose from Standard, Nortel MCS, Broadsoft, CBCOM, RNK, Sylantro, Huawei IMS, PhonePower and UCM Call center depending on the server

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type. The default setting is “Standard”.

Broadsoft

Broadsoft Call Center

When set to “Yes”, a Softkey “BSCCenter” is displayed on LCD. User can

access different Broadsoft Call Center agent features via this Softkey.

Please note that “Feature Key Synchronization” will be enabled regardless

of this setting. Default setting is “Disabled”. Note: To activate this feature, users need to change the special feature to Broadsoft and setup the Broadsoft Call Center to take effect.

Hoteling Event

Broadsoft Hoteling event feature. Default setting is “Disabled”. With “Hoteling Event” enabled, user can access the Hoteling feature option by pressing the

“BSCCenter” softkey.

Call Center Status

When set to “Yes”, the phone will send SUBSCRIBE to the server to obtain call center status. The default setting is “Disabled”.

Broadsoft Executive

Assistant

When enabled, Feature Key Synchronization will be enabled regardless of

web settings.

Feature Key

Synchronization

This feature is used for Broadsoft call feature synchronization. When it’s enabled, DND, Call Forward features and Call Center Agent status can be

synchronized between Broadsoft server and phone. Default is “Disabled”.

Broadsoft Call Park

When enabled, it will send SUBSCRIBE to Broadsoft server to obtain Call

Park notifications. The default setting is “Disabled”.

VQ RTCP-XR

VQ RTCP-XR Collector

Name

Configures the host name of the central report collector that accepts voice

quality reports contained in SIP PUBLISH messages.

VQ RTCP-XR Collector

Address

Configures the IP address of the central report collector that accepts voice

quality reports contained in SIP PUBLISH messages.

VQ RTCP-XR Collector

Port

Configure the port of the central report collector that accepts voice quality

reports contained in SIP PUBLISH messages. Default is “5060”.

Enable RTCP

Enables user to select to use RTCP, RTCP-XR, or disable the feature.

Account x  SIP Settings  Session Timer

Enable Session Timer

This option is used to enable or disable session timer on the phone side when server side can provide both session timer UPDATE or session audit UPDATE. The default setting is “No”.

Session Expiration

The SIP Session Timer extension (in seconds) that enables SIP sessions to be periodically “refreshed” via a SIP request (UPDATE, or re-INVITE). If there is no refresh via an UPDATE or re-INVITE message, the session will be terminated once the session interval expires. Session Expiration is the time (in seconds) where the session is considered timed out, provided no

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successful session refresh transaction occurs beforehand. The default setting is 180. The valid range is from 90 to 64800.

Min-SE

The minimum session expiration (in seconds). The default value is 90 seconds. The valid range is from 90 to 64800.

Caller Request Timer

If set to “Yes” and the remote party supports session timers, the phone will use a session timer when it makes outbound calls. The default setting is “No”.

Callee Request Timer

If set to “Yes” and the remote party supports session timers, the phone will use a session timer when it receives inbound calls. Default setting is “No”.

Force Timer

If Force Timer is set to “Yes”, the phone will use the session timer even if the remote party does not support this feature. If Force Timer is set to “No”, the phone will enable the session timer only when the remote party supports this feature. To turn off the session timer, select “No”. The default setting is “No”.

UAC Specify Refresher

As a Caller, select UAC to use the phone as the refresher; or select UAS to use the Callee or proxy server as the refresher. The default setting is “UAC”.

UAS Specify Refresher

As a Callee, select UAC to use caller or proxy server as the refresher; or select UAS to use the phone as the refresher. The default setting is “UAC”.

Force INVITE

The Session Timer can be refreshed using the INVITE method or the UPDATE method. Select “Yes” to use the INVITE method to refresh the session timer. The default setting is “No”.

Account x  SIP Settings  Security Settings

Check Domain

Certificates

Choose whether the domain certificates will be checked or not when TLS/TCP is used for SIP Transport. The default setting is “No”.

Validate Certificate

Chain

Validate certification chain when TCP/TLS is configured. Default setting is “No”.

Validate Incoming

Messages

Choose whether the incoming messages will be validated or not. The default setting is “No”.

Check SIP User ID for

Incoming INVITE

If set to “Yes”, SIP User ID will be checked in the Request URI of the incoming INVITE. If it doesn’t match the phone’s SIP User ID, the call will be rejected.

The default setting is “No”.

Accept Incoming SIP

from Proxy Only

When set to “Yes”, the SIP address of the Request URL in the incoming SIP message will be checked. If it doesn’t match the SIP server address of the

account, the call will be rejected. The default setting is “No”.

Authenticate Incoming

INVITE

If set to “Yes”, the phone will challenge the incoming INVITE for

authentication with SIP 401 Unauthorized response. Default setting is “No”.

Account x  Audio Settings

Preferred Vocoder (Choice 1 – 8)

Multiple vocoder types are supported on the phone, the vocoders in the list is a higher preference. Users can configure vocoders in a preference list that is included with the same preference order in SDP message.

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Use First Matching

Vocoder in 200OK SDP

When it is set to “Yes”, the device will use the first matching vocoder in the received 200OK SDP as the codec. The default setting is “No”.

Codec Negotiation

Priority

Configures the phone to use which codec sequence to negotiate as the

callee. When set to “Caller”, the phone negotiates by SDP codec sequence

from received SIP Invite. When set to “Callee”, the phone negotiates by audio

codec sequence on the phone. The default setting is “Callee”.

Hide Vocoder

When option Hide Vocoder is set as Yes, the coded will be hidden from call screen as bellow. The default setting is “No”.

Disable Multiple m line

in SDP

When it is set to “No”, the device will reply with multiple m lines; Otherwise,

it will reply 1 m line. The default setting is “No”.

SRTP Mode

Enable SRTP mode based on your selection from the drop-down menu.

 No  Enabled But Not forced  Enabled and Forced  Optional

The default setting is “No”.

SRTP Key Length

Allows users to specify the length of the SRTP calls. Available options are:

 AES 128&256 bit  AES 128 bit  AES 256 bit

Default setting is: AES 128&256 bit

Crypto Life Time

Enable or disable the crypto life time when using SRTP. If users set to disable this option, phone does not add the crypto life time to SRTP header. The default setting is “Yes”.

Symmetric RTP

Defines whether symmetric RTP is supported or not. Default setting is “No”.

Silence Suppression

Controls the silence suppression/VAD feature of the audio codecs except

forG.723 (pending) and G.729. If set to “Yes”, a small quantity of RTP

packets containing comfort noise will be sent during the periods of silence. If set to “No”, this feature is disabled. Default setting is “No”

Jitter Buffer Type

Selects either Fixed or Adaptive for jitter buffer type, based on network conditions. The default setting is “Adaptive”.

Jitter Buffer Length

Selects jitter buffer length from 100ms to 800ms, based on network conditions. The default setting is “300ms”.

Voice Frames Per TX

Configures the number of voice frames transmitted per packet. When configuring this, it should be noted that the “ptime” value for the SDP will change with different configurations here. This value is related to the codec used and the actual frames transmitted during the in-payload call. For end users, it is recommended to use the default setting, as incorrect settings may influence the audio quality. The default setting is 2.

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G723 Rate

This option determines the encoding rate for G723 codec. Users can choose from 6.3kbps encoding rate and 5.3kbps encoding rate. The default setting is “5.3kbps encoding rate”.

G.726-32 Packing

Mode

Selects “ITU” or “IETF” for G726-32 packing mode. The default setting is “ITU”.

iLBC Frame Size

This option determines the iLBC packet frame size. Users can choose from 20ms and 30ms. The default setting is “30ms”.

iLBC Payload Type

This option is used to specify iLBC payload type. Valid range is 96 to 127. The default setting is “97”.

OPUS Payload Type

Specifies OPUS payload type. Valid range is 96 to 127. Cannot be the same as iLBC or DTMF Payload Type. Default value is 123.

DTMF Payload Type

Configures the payload type for DTMF using RFC2833. Cannot be the same as iLBC or OPUS payload type.

Send DTMF

This parameter specifies the mechanism to transmit DTMF digits. There are 3 supported modes:

 In audio: DTMF is combined in the audio signal (not very reliable

with low-bit-rate codecs);

 RFC2833 sends DTMF with RTP packet. Users can check the RTP

packet to see the DTMFs sent as well as the number pressed.

 SIP INFO uses SIP INFO to carry DTMF.

Default setting is “RFC2833”.

DTMF Delay

Configures the delay between sending DTMF during MPK/VPK use (in milliseconds). Default is “250” ms.

Account x  Call Settings

Early Dial

Selects whether to enable early dial. If it’s set to “Yes”, the SIP proxy must support 484 responses. Early Dial means that the phone sends for each pressed digit a SIP INVITE message to SIP server. SIP server considers its extensions and, if no match happened yet, it sends back a “484 Address Incomplete” message. Otherwise, it executes the action. The default setting is “No”.

Dial Plan Prefix

Configures the prefix to be added to each dialed number.

Dial Plan

A dial plan establishes the expected number and pattern of digits for a telephone number. This parameter configures the allowed dial plan for the phone. Default setting is “{ x+ | \+x+ | *x+ | *xx*x+ }”. Dial Plan Rules:

1. Accepted Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d;

2. Grammar:

x – any digit from 0-9 X – digits from 0-9, and letters from a-z, A-Z.

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a) xx+ - at least 2-digit numbers b) xx — only 2-digit numbers c) ^ — exclude d) [3-5] — any digit of 3, 4, or 5 e) [147] — any digit of 1, 4, or 7 f) <2=011> - replace digit 2 with 011 when dialing g) | — the OR operand h) , - second dial tone. For example: {0,x+} will play second dial tone

after dialing 0 and all digits will be sent including 0 i) {X123} — match Z123, e123, 5123, … j) Flag T when adding a “T” at the end of the dial plan, the phone will

wait for 3 seconds before dialing out. This gives users more flexibility

on their dial plan setup. E.g. with dial plan 1XXT, phone will wait for

3 seconds to let user dial more than just 3 digits if needed. Originally

the phone will dial out immediately after dialing the third digit.

k) Back slash “\” — can be used to escape specific letters. E.g. if

{ \p\a\r\k\+60 } dial plan is configured, park+60 should be able to

pass dial plan check. This also can be used to escape Mark and

User-unreserved characters.

Mark = “-“ / “_” / “.” / “!” / “~” / “*” / “’” / “(“ / “)”

User-unreserved = “&” / “=” / “+” / “$” / “,” / “;” / “?” / “/”

 Example 1: {[369]11 | 1617xxxxxxx} Allow 311, 611, and 911 or any 10 digit numbers with leading digits 1617;  Example 2: {^1900x+ | <=1617>xxxxxxx} Block any number of leading digits 1900 or add prefix 1617 for any dialed 7 digit numbers;  Example 3: {1xxx[2-9]xxxxxx | <2=011>x+} Allows any number with leading digit 1 followed by a 3-digit number, followed by any number between 2 and 9, followed by any 7-digit number OR Allows any length of numbers with leading digit 2, replacing the 2 with 011 when dialed.  Example 4: If we set the dial plan with {\*123}, it should allow input *123

to pass dial plan check.

 Example 5: If we set the dial plan with {\$123}, it should allow input $123

to pass dial plan check.

 Example 6: If we set the dial plan with {12\_3}, it should allow input 12_3

to pass dial plan check.

Example of a simple dial plan used in a Home/Office in the US: { ^1900x. | <=1617>[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [3469]11 }

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Explanation of example rule (reading from left to right):

 ^1900x. — prevents dialing any number started with 1900;  <=1617>[2-9]xxxxxx — allows dialing to local area code (617) numbers

by dialing 7 numbers and 1617 area code will be added automatically;

 1[2-9]xx[2-9]xxxxxx |- allows dialing to any US/Canada Number with 11

digits length.

 011[2-9]x — allows international calls starting with 011;  [3469]11 — allows dialing special and emergency numbers 311, 411,

611 and 911.

Note: In some cases, where the user wishes to dial strings such as *123 to activate voice mail or other applications provided by their service provider, the * should be predefined inside the dial plan feature. An example dial plan will be: {*x+} which allows the user to dial * followed by any length of numbers.

Bypass Dial Plan

Enable/Disable the dial plan bypass while dialing through:

 Contact  Call History Incoming Call  Call History Outgoing Call  Dialing Page  MPK  API

The default setting is “MPK”.

Call Log

Configures Call Log setting on the phone.

 Log All Calls  Log incoming/Outgoing Only (missed calls NOT recorded)  Disable Call Log

The default setting is “Log All Calls”.

Send Anonymous

If set to “Yes”, the “From” header in outgoing INVITE messages will be set to

anonymous, blocking the Caller ID to be displayed. Default is “No”.

Anonymous Call

Rejection

If set to “Yes”, anonymous calls will be rejected. The default setting is “No”.

Auto Answer

If set to “Yes”, the phone will automatically turn on the speaker phone to

answer incoming calls after a short reminding beep. Default setting is “No”.

Refer-To Use Target

Contact

If set to “Yes”, the “Refer-To ” header uses the transferred target’s Contact

header information for attended transfer. The default setting is “No”.

Transfer on

Conference Hang-up

If set to “Yes”, when the phone hangs up as the conference initiator, the conference call will be transferred to the other parties so that other parties

will remain in the conference call. The default setting is “No”.

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Disable Recovery on

Blind Transfer

Disables recovery to the call to the transferee on failing blind transfer to the

target. The default setting is “No”.

Notes:

1) This feature only applies to blind transfer;

2) This feature depends on how server handles transfer. If there is any NOTIFY from server, this feature won’t take effect. If server responds 4xx,

phone should try to recover regardless of this option.

3) During blind transfer, after transferor received 200/202 for REFER, but there is no NOTIFY from server after 7 seconds, transferor will decide to recover the call with transferee or not depending on the options. This is the

only case that this option will be applied.

Blind Transfer Wait

Timeout

Defines the timeout (in seconds) for waiting SIP frag response in blind

transfer. Valid range is 30 to 300. Default setting is “30”.

No Key Entry Timeout

Defines the timeout (in seconds) for no key entry. If no key is pressed after the timeout, the digits will be sent out. The default value is 4 seconds. The

valid range is from 1 to 15.

Key As Send

Allows users to configure either the “*” or “#” keys as the “Send” key. Please make sure the dial plan is properly configured to allow dialing * and # out.

The default setting is “Pound (#)”.

On Hold Reminder

Tone

If set to “Enabled”, phone will play a reminder tone when it has a call on hold.

The default setting is “Enabled”.

RFC2543 Hold

Allows users to toggle between RFC2543 hold and RFC3261 hold. RFC2543 hold (0.0.0.0) allows user to disable the hold music sent to the other side. RFC3261 (a line) will play the hold music to the other side. The default setting

is “No”.

Hide Dialing Password

Allows users to hide the password when the dialing number matches the

configured prefix.

Disable Call Waiting

Enables / disables the call waiting feature for the current account. When set

to “Default”, global call feature setting will be used. Default value is “Default”.

Ringtone

Account Ring Tone

Allows users to configure the ringtone for the account. Users can choose

from different ringtones from the dropdown menu.

Note: User can also choose silent ring tone.

Match Incoming Caller

Specifies matching rules with number, pattern or Alert Info text (up to 10 matching rules). When the incoming caller ID or Alert Info matches the rule, the phone will ring with selected distinctive ringtone. Matching rules:

 Specific caller ID number. For example, 8321123;  A defined pattern with certain length using x and + to specify, where x

could be any digit from 0 to 9. Samples:

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xx+ : at least 2-digit number; xx : only 2-digit number;

[345]xx: 3-digit number with the leading digit of 3, 4 or 5; [6-9]xx: 3-digit number with the leading digit from 6 to 9.

 Alert Info text

Users could configure the matching rule as certain text (e.g., priority) and select the custom ring tone mapped to it. The custom ring tone will be used if the phone receives SIP INVITE with Alert-Info header in the following format: Alert-Info: <http://127.0.0.1>; info=priority

Selects the distinctive ring tone for the matching rule. When the incoming caller ID or Alert Info matches one of the 10 rules, the phone will ring with the associated ringtone.

Ring Timeout

Defines the timeout (in seconds) for the rings on no answer. The default

setting is 60. The valid range is from 10 to 300.

Account x  Intercom Settings

Allow Auto Answer by

Call-Info/Alert-Info

Allows the phone to automatically turn on the speaker phone to answer incoming calls after a short reminding beep when enabled, based on the SIP

Call-Info/Alert-Info header sent from the server/proxy. Default is “Yes”.

Allow Barging by Call-

Info/Alert-Info

When enabled, the phone will automatically put the current call on hold and answer the incoming call based on the SIP Call-Info/Alert-Info header sent from the server/proxy. However, if the current call was answered based on the SIP Call-Info/Alert-Info header, then all other incoming calls with SIP Call-

Info/Alert-Info headers will be rejected automatically. Default setting is “No”.

Mute on answer

Intercom call

When enabled, the phone will mute the incoming intercom call. The default

value is “No”.

Play warning tone for

Auto Answer Intercom

When enabled, the phone will play warning tone when auto answer Intercom.

The default value is “Yes”.

Custom Alert-Info for

Auto Answer

Allows to customize Alert-Info header for auto answer. The phone will auto

answer only if matching content of the custom Alert-info header.

Account x  Feature Codes

Enable Local Call

Features

When enabled, Do Not Disturb, Call Forwarding and other call features can be used via the local feature codes on the phone. Otherwise, the provisioned feature codes from the server will be used. User configured feature codes will be used only if server provisioned feature codes are not provided. And once feature codes are configured, either via server provisioning or local

setting, a Softkey named “Features” will show on the LCD screen.

Note : If the device is registered with Broadsoft account, it doesn’t matter if local call features are enabled or disabled, once the Broadsoft account is set, special feature to Broadsoft and Feature Key Synchronization is enabled, the

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call feature will be handled by Broadsoft server, not by the phone.

Do Not Disturb

(DND)—On

Configures DND feature code to turn on DND.

Do Not Disturb

(DND)—Off

Configures DND feature code to turn off DND.

Call Forward

Unconditionally (All)—

Configures Call Forward All feature code to activate unconditional call

forwarding.

Call Forward

Unconditionally (All)—

Off

Configures Call Forward All feature code to deactivate unconditional call

forwarding

Target

Configures the extension that the call will be forwarded to.

Call Forward Busy—

Configures Call Forward Busy feature code to activate busy call forwarding.

Call Forward Busy—

Off

Configures Call Forward Busy feature code to deactivate busy call

forwarding.

Target

Configures the extension that the call will be forwarded to.

Call Forward Delayed

(No Answer)—On

Configures Call Forward Delayed feature code to activate no answer call

forwarding.

Call Forward Delayed

(No Answer)—Off

Configures Call Forward Delayed feature code to activate no answer call

forwarding.

Target

Configures the extension that the call will be forwarded to.

Delayed Call Forward

Wait Time

Defines the timeout (in seconds) before the call is forwarded on no answer.

The default value is 20 seconds. The valid range is 1 to 120.

Accounts  Account Swap

Swap Account

Settings

Allows users to swap the two accounts that they have configured. This will

Increase the flexibility of account management. Note: Make sure to press “Start” to complete the process.

Settings Page Definitions

Table 11: Settings Page Definitions

Settings  General Settings

Local RTP Port

This parameter defines the local RTP port used to listen and transmit. It is the base RTP port for channel 0. When configured, channel 0 will use this port _value for RTP; channel 1 will use port_value+2 for RTP. Local RTP port ranges from 1024 to 65400 and must be even. Default value is 5004.

Local RTP Port Range

Gives users the ability to define the parameter of the local RTP port used to listen and transmit. This parameter defines the local RTP port from 48 to

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10000. This range will be adjusted if local RTP port + local RTP port range

is greater than 65486. Default setting is 200.

Use Random Port

When set to “Yes”, this parameter will force random generation of both the local SIP and RTP ports. This is usually necessary when multiple phones are behind the same full cone NAT. The default setting is “Yes”

Note: This parameter must be set to “No” for Direct IP Calling to work.

Keep-alive Interval

Specifies how often the phone sends a blank UDP packet to the SIP server to keep the “ping hole” on the NAT router to open. The default setting is 20 seconds. The valid range is from 10 to 160.

Use NAT IP

The NAT IP address used in SIP/SDP messages. This field is blank at the default settings. It should ONLY be used if it’s required by your ITSP.

STUN Server

The IP address or Domain name of the STUN server. STUN resolution results are displayed in the STATUS page of the Web GUI. Only non-symmetric NAT routers work with STUN.

Delay Registration

Configures specific time that the account will be registered after booting up.

Test Password Strength

Only allow password with these constraints to ensure better security: The password has to be more than 9 characters/digits and has to fulfill at least 3 options among 4 options below:

1) Numeric (0-9)

2) Capital letters (A-Z)

3) Lower case (a-z)

4) Special characters (!, @, #, $, %, ^, &, *, (, ), etc) Default setting is “No”.

Public Mode

Enable Public Mode

Configures to turn on/off the public mode for hot desking feature. The default setting is “Disabled”.

Enable Fix for RTP Timestamp Jump

Makes RTP timestamps be continuous, if there is audio loss caused by timestamp jump. Default is “No”

Public Mode Username Prefix

Used as prefix of public mode login, when public mode is enabled

Public Mode Username Suffix

Used as suffix of user name in public mode login, when public mode is enabled.

Enable Remote Synchronization

Enables phone to automatically download current account's setting from remote server and upload to the server. Default setting is “Disabled”.

Server Type

Allows users to choose the type of the server (TFTP, FTP or HTTP) that stores personal files of public account. Default is “TFTP”

Server Path

Defines server path that stores personal files of public account.

FTP/HTTP User Name

Specifies User Name to access FTP/HTTP server.

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FTP/HTTP Password

Specifies Password to access FTP/HTTP server.

Outbound Notification

Enable Outbound Notification

Indicates whether Outbound Notification feature is enabled. Default is “Enabled”. For more details refer to [OUTBOUND NOTIFICATION

SUPPORT].

Settings  Broadsoft  Broadsoft XSI

XSI

Configures XSI Directory.

 Server

Configure the BroadWorks Xsi server URI. If the server uses

HTTPS, please add the header “HTTPS” ahead of the Server URI.

For instance, “https://SERVER_URI”.

 Port

Configure the BroadWorks Xsi server port. The default port is 80. If

the server uses HTTPS, please configure 443.

 XSI Actions Path

This feature allows users to configure the deployment path for

Broadsoft XSI Actions. If it is empty, the path “com.broadsoft.xsi-

actions” will be used.

 Broadsoft Contact Download Interval

Configures the Broadsoft phonebook download interval (in minutes).

If set to 0, automatic download will be disabled. Valid range is 5 to

4320. Default value is 360.

 XSI Authentication Type:

o Login Credentials o SIP Credentials o Account 1/2/3/4/5/6

Select XSI Authentication Type. SIP User ID need to be configured

if SIP account is selected.

 Login Credentials

o Login Username.

Configure the Username for the BroadWorks XSI server.

o Login Password.

Configure the password for the BroadWorks XSI server.

 SIP Credentials

o SIP User Name.

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Configure SIP Username for the BroadWorks XSI server.

o SIP User ID.

Configure SIP User ID for the BroadWorks XSI server.

o SIP Password

Configure SIP Password for the BroadWorks XSI server.

 Sort Phonebook by

Select to sort phonebook entries by “Last Name” or “First Name”.

The default setting is “Last Name”.

Network Directories

Enable/Disable Broadsoft Network directories and defines the directory name.

The directory types are:

 Group Directory

Enable/Disable and rename the BroadWorks Xsi Group Directory

features on the phone. If keep the Name box blank, the phone will

use the default name “Group” for it.  Enterprise Directory

Enable/Disable and rename the BroadWorks XSI Enterprise

Directory features on the phone. If keep the Name box blank, the

phone will use the default name “Enterprise” for it.  Group Common

Enable/Disable and rename the BroadWorks XSI Group Common

Directory features on the phone. If keep the Name box blank, the

phone will use the default name “Group Common” for it.  Enterprise Common

Enable/Disable and rename the BroadWorks XSI Enterprise

Common Directory features on the phone. If keep the Name box

blank, the phone will use default name “Enterprise Common” for it.  Personal Directory

Enable/Disable and rename the BroadWorks XSI Personal Directory

features on the phone. If keep the Name box blank, the phone will

use the default name “Personal” for it.  Missed Call Log

Enable/Disable and rename the BroadWorks XSI Missed Call Log

features on the phone. If keep the Name box blank, the phone will

use the default name “Missed” for it.  Placed Call Log

Enable/Disable and rename the BroadWorks XSI Placed Call Log

features on the phone. If keep the Name box blank, the phone will

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use the default name “Outgoing” for it.  Received Call Log

Enable/Disable and rename the BroadWorks XSI Placed Call Log

features on the phone. If keep the Name box blank, the phone will

use the default name “Incoming” for it.

Settings  Broadsoft  Broadsoft IM&P

 Server

Broadsoft IM&P server address. Usually not necessary to configure

and can already be found in the Broadsoft IM&P username.

 Port

Port for the Broadsoft IM&P server. Default port is 5222.

 Username

Broadsoft IM&P username, not the Broadsoft account username.

 Password

Broadsoft IM&P password, not the Broadsoft account password.

Broadsoft IM&P

Enables Broadsoft Instant Message and Presence feature. The default setting is “Disabled”.

Associated Broadsoft

Account

Specifies the associated account. User could choose each account on the

phone.

Auto Login

Choose to whether login to the Broadsoft IM&P account at boot-up. The default setting is “No”.

Display Non XMPP

Contacts

Choose whether to display non-xmpp contacts associated with the Broadsoft IM&P user. Non-xmpp contacts will not display a presence or status message. The default setting is “No”.

Settings  External Service

Order (1 – 10)

Displays the order of the service.

Service Type

Specifies the service’s type. Two options are available:

 None  GDS

Default setting is “None”. Note: The GRP261x supports up 10 GDS items.

For more details, refer to Connecting GDS3710 with GRP26XX Guide

Account

Specifies the account on which the service will be applied.

System Identification

Specifies the name to identify the service.

System Number

Specifies the system number, in case the service type option is set to GDS, the system number is the SIP user ID configured on GDS3710/GDS3705, or the IP address of the GDS3710/GDS3705 itself if it’s using IP call.

Access Password

Determines the access password, in case the service type option is set to

GDS, the access password is the one configured on “Remote PIN to Open

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the Door” field on GDS3710/GDS3705 settings.

Settings  Call Features

Preferred default

Account

Selects the preferred default account when offhook/onhook dialing. When selected account is unavailable, system will fall back to use the first available

account instead.

Select account from

LCD

Configures whether the user can use the Up/Down key to select an account

in the idle screen.

Predictive Dialing

Feature

Allows users to show/hide predictive dialing feature, when disabled, users will not see any predictive numbers while dialing a number. Default setting is

“Enabled”.

Predictive Dialing

Source

Searches sequentially then number while dialing based on the selected sources from these: Call History, Local Phonebook, Remote Phonebook,

Feature Code. Press “Modify” to edit available options.

Onhook Dial Barging

Allows incoming call to interrupt on-hook dialing when set to “Enabled”.

Default setting is “Enabled”.

Off-hook Auto Dial

Configures a User ID/extension to dial automatically when the phone is off

hook. The phone will use the first account to dial out. Default setting is “No”.

Off-hook Auto Delay

Configures the number of seconds during which the phone will wait before

dialing out when off-hood auto dial number is configured. The default is 4.

Off-hook Timeout

If configured, when the phone is off hook, it will go on hook after the timeout

(in seconds). The default value is 30 seconds. Valid range is from 10 to 60.

Enable Live DialPad

Enables to Dial out automatically the number punched in after the number of seconds that the user had set when the phone is off-hook. Default value

is “No”

Live DialPad Expire

Time

Sets the Live DialPad expire time before initiating the call using Live DialPad

feature. Interval is between 2s and 15s. Default value is 5s.

Last Call Forward All

Configures to enable storing the last input number when entering number in

the call screen after pressing the ForwardAll softkey. Default is “No”.

Enable Automatic

Redial

Enables the phone to redial automatically when called number is busy.

If enabled, the phone will prompt the user to start “automatic redial” or no. If yes, the phone will redial called number several times [Automatic Redial Times] with [Automatic Redial Interval] between each call. The user is guided via different prompts on phone’s LCD displaying number of remaining attempts, count-down to initiate next auto redial and allowing user to manually initiate the call without waiting for the specified interval [Automatic Redial Interval]. The phone will stop automatic redial after successful attempt (called party not busy) or after unsuccessful attempts [Automatic

Redial Times]. The default setting is “No”.

Automatic Redial

The number of times to attempt to call using Automatic Redial feature. The

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Times

valid range is 1 – 200. The default value is “10”.

Automatic Redial

Interval

The interval between each call attempt using Automatic Redial feature. The

valid range is 1 – 360. The default value is “10”.

Bypass Dial Plan

Through Call History

and Directories

Enable/Disable the dial plan check while dialing through the call history and

any phonebook directories. The default setting is “No”.

Disable Call Waiting

Disables the call waiting feature. The default setting is “No”.

Disable Call Waiting

Tone

Disables the call waiting tone when call waiting is on. Default setting is “No”.

Ring For Call Waiting

Disables / enables ringing instead of playing call-waiting tone when audio is

on handset or headset. The default setting is “No”.

Disable Busy Tone on

Remote Disconnect

Disables the busy tone heard in the handset when call is disconnected

remotely. The default setting is “No”.

Disable Direct IP Call

Disables Direct IP Call. The default setting is “No”.

Use Quick IP Call

mode

When set to “Yes”, users can dial an IP address under the same LAN/VPN

segment by entering the last octet in the IP address.

To dial quick IP call, off hook the phone, press # to switch to “Direct IP Call” mode and dial XXX (X is 0-9 and XXX <=255), phone will make direct IP call to aaa.bbb.ccc.XXX where aaa.bbb.ccc comes from the local IP address REGARDLESS of subnet mask. XX or X are also valid so leading 0 is not required (but OK). No SIP server is required to make quick IP call. The

default setting is “No”.

Disable Conference

Disables the Conference function. The default setting is “No”.

Disable in-call DTMF

Display

Enables/disables the display of entered DTMF digits on the phone LCD during the call. The default setting is “No”.

Enable Sending DTMF

via specific MPKs

Allows certain MPKs to send DTMF in-call. This option doesn’t affect Dial

DTMF. The default setting is “No”.

Disable Active MPK

Page

When option is enabled, Active MPK Page on the extension boards will be

disabled. The default setting is “No”.

Enable Active VPK

Page

Enables Active VPK Page to be displayed on LCD when there are active

VPKs. The default setting is “No”.

Enable DND Feature

If set to “No”, the user cannot turn on Do Not Disturb feature via MUTE key,

MPK, or menu on LCD.

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The default setting is “Yes”.

Mute Key Functions

While Idle

Specifies the function of mute key in idle. Default setting is “DND”.

When select “Idle Mute” and press Mute key while idle, the future incoming call will be answered with mute. When select “Disabled”, Mute key will not

take effect while idle. The default setting is “DND”.

DND Override

Allows the phone to accept certain incoming calls while set to DND mode.

 Off: all incoming calls will not be accepted.  Allow all: all incoming calls will be allowed.  Allow Only Contacts: only incoming calls from numbers in the local

phonebook will be accepted.

 Allow Only Favorites: only incoming calls from favorite numbers in the

local phonebook will be accepted.

The default setting is “Off”.

Disable Transfer

Enables/disables transfer feature. If disabled, call transfer will not be possible. Default setting is “No”.

In-call Dial Number on

Pressing Transfer Key

Configures the number to be dialed as DTMF using TRANSFER button.

Attended Transfer

Mode

If set to "Static", attended transfers can only be performed with preestablished calls. If set to "Dynamic", attended transfers can be performed with pre-established calls OR be initiated during the transfer process. This

option does not affect the user's ability to perform blind transfers. The default setting is “Dynamic”. For more details about “Static” / “Dynamic” transfer, refer to the user guide.

Transfer Mode via VPK

Perform “Blind Transfer”, “Attended Transfer”, or a “New Call” with the specified number in the Value field when a user presses "Transfer" virtual

multiple-purpose key. Default is “Blind Transfer”.

Hold Call in Transfer

When set to "No", phone will neither hold the current call in transfer window nor hold the call with the transfer target before referring the call in the

attended transfer. The default setting is “Yes”.

Show On Hold

Duration

Show the duration of holding a call on the LCD. The default setting is “Yes”.

Do Not Escape #

as %23 in SIP URI

Specifies whether to replace # by %23 or not for some special situations.

The default setting is “No”.

Click-To-Dial Feature

Enables Click-To-Dial feature. If this feature is enabled, user could click the

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green dial button on left top corner of phone’s Web GUI, then choose

the account and dial to the target number. The default setting is “Disabled”. For more details refer to [CLICK-TO-DIAL].

Default call log type

Sets the default call log list after select MENUCALL HISTORY. Broadsoft Call Log or Local Call Log option will only show its own list. Default option will keep both call log lists. The default setting is “Default”.

Return Code When

Refusing Incoming

Call

When refusing the incoming call. The phone will send the selected type of SIP message of the call. Available options are:

 Busy (486).  Temporarily Unavailable (480).  Not found (404).  Decline (603).

Default setting is “Busy 486”.

Return Code When

Enable DND

When DND is enabled, the phone will send the selected type of SIP message. Available options are:

 Busy (486).  Temporarily Unavailable (480).  Not found (404).  Decline (603).

Default setting is “Temporarily Unavailable (480)”.

Enable BLF Pickup

Screen

By enabling BLF Pickup Screen, when monitored BLF is ringing, GRP261x

will pop up a BLF information window. The default setting is “No”.

Enable BLF Pickup

Sound

Gives the user the ability to set sound notification to the monitoring BLF line when it’s ringing, GRP261x will play a sound to inform user. The default

setting is “No”.

BLF Pickup Sound

Except List

Configures the list to be playing BLF sound notification for “All Except” extensions in the list [BLF Pickup Sound Except List] or “Only Allow” extensions in the list [BLF Pickup Sound Only List]. The default setting is

“Allow Except”.

BLF Pickup Sound

Only list

Configures play BLF sound notification only for the list below.

Local Call Recording

Feature

Gives the ability to record calls locally while on the call screen. The default setting is “Disabled”.

Replace the oldest call

record

When enabled, the oldest call record will be replaced with the newest one when the storage is full. If the option is disabled, the call recording feature

will stop recording automatically. Default is “Disabled”.

Download Local Call

Recordings

When there are recordings presented, you may download them here.

Enable IM Popup

If set to "No", phone will not show a pop up when receiving an IM. The default

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setting is “Yes”.

Instant Message Popup Timeout

Configures the number of seconds that the message will remain on screen.

The valid range is 10 – 900. The default setting is “10”.

Play Tone On Receiving IM

If enabled, phone will play a short tone when receiving an IM during idle

state. Default setting is “Disabled”.

Allow Incoming Call Before Ringing

This allows incoming calls after dialed but before ringing. This can be used

under custom user configuration based on need. Default setting is “No”.

User-Agent Prefix

Configures the prefix in the User-Agent header.

Auto Provision List

Starting Point

Users could select “VPK” or “MPK” which will be used first when the phone is being automatically provisioned with Eventlist BLF. The default setting is

“VPK”. This feature is supported only on GRP2614.

Hide BLF Remote

Status

Allows users to hide the Caller ID from showing at the BLF VPK and MPK.

 No: The VPK will flash between the Caller ID and the BLF account.  Yes: The VPK will stay under the monitored account and only notify that

there is an incoming call.

The default setting is “No”.

Show SIP Error

Response

Shows SIP error response information on LCD screen. The default setting is

“Yes”.

Enable Missed Call

Notification

Allows users to show/hide the notification popup for missed calls. The default setting is “Yes”.

Note: Currently the manually rejected calls are counted as missed calls.

Enable Call

Completion Service

When the automatic redial and call completion service are enabled, and the user makes a call to callee, when the callee is busy at the moment, phone will monitor callee’s status. Once the callee is available, phone will ask if

user wants to redial again. The default setting is “No”.

Enable Incoming Call

Popup

If set to “Yes”, phone will pop up an incoming call window to notify the call.

If set to “No”, there will be no notification pop up on LCD when there is an incoming call. This way users will not get disrupted by unexpected popup

call but still get notified by the flashing line LED. The default setting is “Yes”.

Enable Enhanced

Acoustic Echo

Canceller

Enables/Disables Enhanced Acoustic Echo Canceller (EAC) providing acoustic echo reduction which is required for full-duplex handsfree speaker

phone functions on the phone. The default setting is “Yes”.

Auto Answer Delay

Configure the delay for automatically answering the incoming call. Valid range is 0 to 10 (second). The default value is 0 (which means auto answer

is disabled).

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Settings  Multicast Paging

Allowed in DND Mode

Allow Multicast Paging when DND mode is enabled. Default Setting is “No”.

Paging Barge

During active call, if incoming multicast page is higher priority (1 being the highest) than this value, the call will be held and multicast page will be played. The default setting is “Disabled”.

Paging Priority Active

If enabled, during a multicast page if another multicast is received with higher priority (1 being the highest) that one will be played instead. The default setting is “Enabled”.

Multicast Paging

Codec

The codec for sending multicast pages, there are 5 codecs could be used: PCMU, PCMA, G.726-32, G.729A/B, G.722 (wide band), G.723.1. Default setting is “G.722(wide band)”.

Multicast Channel

Number

Multicast Channel Number (0-50). 0 for normal RTP packets, 1-50 for Polycom multicast format packets.

Multicast Sender ID

Outgoing caller ID that displays to your page group recipients (for multicast channel 1 – 50).

Multicast Listening

Defines multicast listening addresses and labels. For example:

 “Listening Address” should match the sender’s Value such as

“237.11.10.11:6767”  “Label” could be the description you want to use.

For details, please check the “Multicast Paging User Guide” on our Website.

Settings  Outbound Notification

Action URL

For detailed instruction for this part, please refer to [OUTBOUND NOTIFICATION SUPPORT] section in this Administration Guide.

 Setup Completed  Registered  Unregistered  Register Failed  Off Hook  On Hook  Incoming Call  Outgoing Call  Missed Call  Answered Call  Rejected Call  Forwarded Call  Established Call

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 Terminated Call  Idle to Busy  Busy to Idle  Open DND  Close DND  Open Forward  Close Forward  Open Unconditional Forward  Close Unconditional Forward  Open Busy Forward  Close Busy Forward  Open No Answer Forward  Close No Answer Forward  Blind Transfer  Attended Transfer  Transfer Finished  Transfer Failed  Hold Call  UnHold Call  Mute Call  IP Change  Auto-Provision Finish

Destination

Up to 10 destinations can be configured here. For detailed instruction for this part, please refer to [OUTBOUND NOTIFICATION SUPPORT] section in this Administration Guide.

Notification

Specifies the message body of the notification for each event that can be customized with embedded dynamic attributes. For more details, refer to [OUTBOUND NOTIFICATION SUPPORT] section in this Administration Guide.

Settings  Preferences  Audio Control

Headset

Headset Key Mode

When headset is connected to the phone, users could use the HEADSET button in “Default Mode” or “Toggle Headset/Speaker”.

1. Default Mode:

 When the phone is in idle, press HEADSET button to off hook the

phone and make calls by using headset. Headset icon will display

on the screen in dialing/talking status.  When there is an incoming call, press HEADSET button to pick up

the call using headset.

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 When there is an active call using headset, press HEADSET button

to hang up the call.  When Speaker/Handset is being used in dialing/talking status, press

HEADSET button to switch to headset. Press it again to hang up the

call. Or press speaker/Handset to switch back to the previous mode.

2. Toggle Headset/Speaker:

 When the phone is in idle, press HEADSET button to switch to

Headset mode. The headset icon will display on the left side of the

screen. In this mode, if pressing Speaker button or Line key to off

hook the phone, headset will be used.  When there is an active call, press HEADSET button to toggle

between Headset and Speaker.

Headset Type

Selects whether the connected headset is normal RJ11 headset, Plantronics EHS headset. Default setting is “Normal”.

EHS Headset Ringtone

Selects normal ringtone or Plantronics EHS ringtone for Plantronics EHS headset. Default is “Normal”. Note: It also requires to set "Headset Key Mode" to "Toggle

Headset/Speaker” and manually press the HEADSET button on the keypad

to switch to Headset mode.

Always Ring Speaker

Configures to enable or disable the speaker to ring when headset is used on “Toggle Headset/Speaker” mode.

 If set to “Yes, both”, when the phone is in Headset “Toggle

Headset/Speaker” mode, both headset and speaker will ring on

incoming call.  If set to “Yes, speaker only”, when the phone is in Headset “Toggle

Headset/Speaker” mode, only speaker will ring on incoming call.

The default setting is “No”.

Enable EDRC Feature

Enable EDRC feature, the remote party won't hear the environmental noise during a call and thus enhance the communication quality.

Headset TX gain

Configures the transmission gain of the headset. Available values: -6dB, 0dB or +6dB.The default value is 0dB.

Headset RX gain

Configures the receiving gain of the headset. Available values: -6dB, 0dB or +6dB. The default value is 0dB.

Handset

Handset TX gain

Configures the transmission gain of the handset. Available values: -6dB, 0dB or +6dB. The default value is 0dB.

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Settings  Preferences  Date and Time

NTP Server

Defines the URL or IP address of the NTP server. The phone may obtain the date and time from the server. The default setting is “pool.ntp.org”.

Secondary NTP Server

Defines the URL or IP address of the NTP server. The phone may obtain the date and time from the server. Allow user to configure 2 NTP server domain names. GRP will loop through all of the IP addresses resolved from them.

NTP Update Interval

Time interval for updating time from the NTP server. Valid time value is in between 5 to 1440 minutes. The default setting is “1440” minutes.

Allow DHCP Option 42

Override NTP Server

Defines whether DHCP Option 42 should override NTP server or not. When

enabled, DHCP Option 42 will override the NTP server if it’s set up on the

LAN. The default setting is “No”.

Time Zone

Configures the date/time used on the phone according to the specified time zone. The default setting is “Auto”.

Allow DHCP Option 2

to Override Time Zone

Setting

Allows device to get provisioned for Time Zone from DHCP Option 2 in the local server. The default setting is enabled.

Self-Defined Time

Zone

This parameter allows the users to define their own time zone, when “Time Zone” parameter is set to “Self-Defined Time Zone”.

The syntax is: std offset dst [offset], start [/time], end [/time] Default is set to: MTZ+6MDT+5,M4.1.0,M11.1.0

MTZ+6MDT+5 This indicates a time zone with 6 hours offset with 1 hour ahead (when daylight saving) which is U.S central time. If it is positive (+) if the local time zone is west of the Prime Meridian (A.K.A: International or Greenwich Meridian) and negative (-) if it is east.

M4.1.0,M11.1.0 The 1st number indicates Month: 1,2,3.., 12 (for Jan, Feb, .., Dec)

The 2nd number indicates the nth iteration of the weekday: (1st Sunday, 3rd

Tuesday…) The 3rd number indicates weekday: 0,1,2,..,6( for Sun, Mon, Tues, … ,Sat)

Therefore, this example is the DST which starts from the First Sunday of April to the 1

Sunday of November.

Date Display Format

Configures the date display format on the LCD. The following formats are supported.

 yyyy-mm-dd: 2019-03-02  mm-dd-yyyy: 03-02-2019  dd-mm-yyyy: 02-03-2019

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 dddd, MMMM dd: Saturday, March 02  MMMM dd, dddd: March 02, Saturday

The default setting is yyyy-mm-dd.

Time Display Format

Configures the time display in 12-hour or 24-hour format on the LCD. The default setting is in 12-hour format.

Show Date on Status

Bar

Allows users to display time and date on the top panel of the LCD screen. Default setting is “No”.

Settings  Preferences  Office Hour

Office Hour

Allows users to configure the office hours for each day.

Settings  Preferences  Language

Display Language

Selects display language on the phone. There are 21 languages can be set

as display language, user could also choose “Auto” or “Downloaded

Language” as display language. The default setting is “Auto”.

Default Input Selection

Configures the default input selection.

 Multi-Tap: multi-tap to switch character;  Shiftable: select input from available characters.

The default setting is “Multi-Tap”.

Auto language

download

This is used to configure the device to download language files automatically

from server. The default setting is “No”.

Settings  Preferences  LCD Display

Backlight Brightness:

Active

Configures the LCD brightness when the phone is active. Valid range is 10 to 100 where 100 is the brightest. Default value is “100”.

Backlight Brightness:

Idle

Configures the LCD brightness when the phone is idle. Valid range is 0 to 100 where 0 is off and 100 is the brightest. Default value is “60”.

Active Backlight

Timeout

Allows user to set up the backlight time (in minutes). Valid range from 0 to

90. Default value is “1”.

Note: When Active Backlight Timeout is set to 0, the backlight will be constantly on.

Power Saving Timeout

Configures how long to wait before it turns off the LCD automatically during non-office hours. The valid range is 0 to 90 minutes, where 0 means

disabling the feature.

Disable Missed Call

Backlight

Disables/enables LCD backlight when there is a missed call notification.

 If set to “Yes”, the screen will turn off the LCD backlight even if there

is a missed call on the phone.  If set to “Yes, but flash MWI LED”, the phone will turn off LCD

backlight but MWI will not be deemed when there is a missed call.

 If set to “No”, the phone will not turn off LCD backlight when there is

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a missed call.

The default setting is “No”.

Wallpaper

Wallpaper Source

Specifies the wallpaper source mode: Default, Download, Uploaded and Color Background. User could upload a wallpaper source into your phone or download it from file server with the server path.

Note: If you choose “Color Background”, you need to enter a HEX color code

based on your preference. The color codes could be found here:

http://htmlcolorcodes.com/ . If an invalid code is configured, the phone will

use default value #000000 instead.

Wallpaper Server Path

Specifies the wallpaper server path. This option will take effect when wallpaper source is “Download”.

Upload Wallpaper

Click on the “Upload” button to browse and upload the desired wallpaper file.

This option will take effect when wallpaper source is “Uploaded”.

Color Background

Enter a color you wish to use in HEX format. E.g. #000000 Reference: http://htmlcolorcodes.com

Please note the user must select “Color Background” in “Wallpaper Source”

option in order to use the configurable color background code.

Screensaver

Configures Screensaver Feature, or “to enable Screensaver feature if no

VPK is active”. Please note this option is also available under LCD Menu Preference Appearance. The phone will consider the page

active if VPK is in Early (ringing), Trying (dialing) and Confirmed (talking) status when VPK is configured with mode “BLF”, “Eventlist BLF” or

“Presence”. By default, screensaver is set to “On if no VPK is active”.

Screensaver Source

Sets the location where screensaver is loaded from.

Show Date and Time

Allows to see time and date on phone’s screensaver mode. Default setting is “Yes”.

Screensaver Timeout

Configures the minutes of idle before the screensaver activates. Valid range is 3 to 60. The default time is 3 minutes.

Screensaver Server

Path

Configures the server path which contains download screensaver definition XML.

Screensaver XML

Download Interval

Configures the screensaver XML download interval (in minutes). If set to 0, automatic download will be disabled. Valid range is 5 to 720. The default setting is “0”.

Settings  Preferences  MPK LCD Settings (Available on GRP2614 only)

MPK LCD Display

Order

Selects display mode for MPK LCD.

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 Sequential mode: MPKs will be displayed from left side to right side.  Alternating Mode: MPKs with even ID will be displayed on left side

while MPKs with odd ID will be displayed on right.

The default setting is “Sequential”.

Display Contact on

MPK LCD

Select whether or not to display contact on MPK LCD. The default setting is “No”.

Wallpaper

Wallpaper Source for

MPK LCD

Specifies the location where wallpapers for MPK LCD are stored. Default or Uploaded. The default setting is “Default”.

Upload Wallpaper for

MPK LCD

Upload an image for the MPK LCD wallpaper.

Note: Must be in PNG format. 500 KB or smaller.

Settings  Preferences  LED Control

BLF LED Pattern

Configures the color and pattern of the LED based on status updates. The default setting is “Default”. The BLF LED Patterns are listed in [BLF LED PATTERNS].

Disable VM/MSG power light flash

The VM/MSG light cannot flash even though there’s an unread voice mail or

message when set to “Yes”. Default settings is “No”.

Line LED Color Scheme

Configures the line key led color scheme.

 Default : off(idle)/green(in use)  Light up: green(idle)/red(in use)

BLF LED Pattern Explanation Form

Users could view the color and pattern of the LED status based on the BLF status update.

Settings  Ringtone

Call Progresses

Tones:

 System Ring Tone  Dial Tone  Second Dial Tone  Message Waiting  Ring Back Tone  Call-Waiting Tone  Busy Tone  Reorder Tone

Configures ring or tone frequencies based on parameters from local telecom. The default value is North American standard. Frequencies should be configured with known values to avoid uncomfortable high pitch sounds.

Syntax: f1=val,f2=val[,c=on1/off1[-on2/off2[-on3/off3]]]; (Frequencies are in Hz and cadence on and off are in 10ms)

ON is the period of ringing (“On time” in ‘ms’) while OFF is the period of

silence. In order to set a continuous ring, OFF should be zero. Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern. Up to three cadences are supported.

Call Waiting Tone Gain

Configures the call waiting tone gain to adjust call waiting tone volume (Low,

Medium or High). The default setting is “Low”.

Speaker Ring Volume

Configures speaker ring volume. The valid range is 0 to 7. The default setting is 5.

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Notification Tone

Volume

Configures notification tone volume. The valid range is 0 to 7 and default setting is 5.

Call Tone Volume

Used to configure the call tones’ level in dB. Values range from -15 to 15.

Lock Speaker Volume

Lock volume adjustment when the option is enabled so it cannot be changed

from phone LCD. The option can be set to: “No”, “Ring”, “Talk” or “Both”. Default setting is “No”.

Default Ringtone

Allows to set Default Ringtone as their Global ringtone.

Note: The ring tone set in individual accounts have higher priority to this setting. If the user wants the default ring tone to be used globally, he needs to set the ring tone of each account to Default Ring Tone; Otherwise, it will

be whichever the ring tone you set.

Important: The Priority goes as: Contact Ring Tone  Account Ring Tone  Default Ring Tone.

Settings  Programmable Keys  Virtual Multi-Purpose Keys Settings

Idle Screen Settings

Show Label

Background

If enabled, the VPK label’s background will match the status of the VPK and

will no longer be transparent. The default setting is “No”.

Use Long Label

If enabled, the VPK label will extend as far as possible. The default setting is “Yes”.

Call Screen Settings

Key Mode

If set to “Line Mode”, the amount of VPKs will be the amount of lines you can have. If set to “Account Mode”, the lines will be grouped by account, so the VPKs could hold more lines in one account. For example, with line mode, when the line is in use, by pressing the VPK, nothing is going to happen. In Account Mode, when the line is in use, by

pressing the VPK, a new line will be initiated. The default setting is “Account Mode”.

Transfer Mode via VPK

Allows users to configure “Transfer” VPK to do either Blind or Attended Transfer. They can also set their Transfer key to make a new call with the

configured number. The default setting is “Blind Transfer”.

Enable Transfer via

non-Transfer MPK

MPK with type BLF, Speed dial, etc. will perform as transfer MPK under

active call. The default setting is “No”.

Show Keys Label

 If set to “Show” side labels will be shown during calls.  If set to “Hide”, side labels will be hidden during calls for more space to

display the user information.

 If set to “Toggle”, a softkey will appear so that users can click to

Show/Hide the side labels.

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The default setting is “Toggle”.

Settings  Programmable Keys  Virtual Multi-Purpose Keys

Mode

Assigns a function to the corresponding line key. The key mode options are:

 None

 Default

Regular line key to open up a line and switch line. The Value field can be left blank.

 Shared

Share line for Shared Line Appearance feature. Select the Account registered as Shared line for the line key. The Value field can be left blank.

Note: Users can either show or hide VPK shared line display description,

This only can be done with provisioning using the Pvalue P8484 (Value

= 0; No . Value = 1; Yes)

 Speed Dial

Select the Account to dial from. And enter the Speed Dial number in the Value field to be dialed, or enter the IP address to set the Direct IP call as Speed Dial.

 Busy Lamp Field (BLF)

Select the Account to monitor the BLF status. Enter the extension number in the Value field to be monitored.

 Presence Watcher

This option has to be supported by a presence server and it is tied to the “Do Not Disturb” status of the phone’s extension.

 Eventlist BLF

This option is similar to the BLF option but in this case the PBX collects the information from the phones and sends it out in one single notify message. PBX server has to support this feature.

 Speed Dial via active account

Similar to Speed Dial but it will dial based on the current active account. For example, if the phone is offhook and account 2 is active, it will call the configured Speed Dial number using account 2.

 Dial DTMF

Enter a series of DTMF digits in the Value field to be dialed during the

call. “Enable MPK Sending DTMF” has to be set to “Yes” first.

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 Voice Mail

Select Account and enter Voice Mail access number in the Value field.

 Call Return

The last answered calls can be dialed out by using Call Return. The Value field should be left blank. Also, this option is not binding to the account and the call will be returned based on the account with the last answered call.

 Transfer

Select Account, and enter the number in the Value field to be transferred (blind transfer) during the call.

 Call Park

Select Account, and enter the call park extension in the Value field to park/pick up the call.

 Monitored Call Park

Select account from Account field, and enter the call park extension in the Value field to park/pick up the call, and also monitor the parked call via Line Key’s light.

 Intercom

Select Account, and enter the extension number in the Value field to do the intercom.

 LDAP Search

This option is to narrow the LDAP search scope. Enter the LDAP search base in the Description field. It could be the same or different from the Base in LDAP configuration under Advanced Settings. The Base in LDAP configuration will be used if the Description field is left blank. Enter the LDAP Name/Number filter in the Value field. For example: If users set MPK 1 as “LDAP Search” for “Account 1”, and set filters:

Description -> ou=video,ou=SZ,dc=grandstream,dc=com Value -> sn=Li

Since the Base for LDAP server configuration is:

“dc=grandstream,dc=com”, “ou=video,ou=SZ” is added to narrow the LDAP search scope. “sn=Li” is the example to filter the last name.

 Conference

Allow user to set their Multi-Purpose Key to “Conference” mode to trigger

a conference.

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By setting the extension number in the value box, the users will be able to activate a 3-way conference by simply press the assigned MPK

button.

 Multicast Paging

This option is for multicast sending. Enter Line key description in Description field and multicast sending address in Value field.

 Record

This option is for Recording calls. Enter Line key description in Description filed and the recorded extension number in Value field. Please make sure whether your VOIP provider supports this feature before using it.

 Call Log

Select Account and enter account number in the Value field to allow configuration of call log for other extension.

 Menu

Select this feature in order to display the Menu from the MPK buttons, no field dis required for configuration.

 XML Application

Select this feature in order to start the XML Application from the MPK buttons, no field dis required for configuration.

 Information

Select this feature in order to display the Information popup to show the firmware version, MAC address, IP address and IP Settings from the MPK buttons, no field dis required for configuration.

 Message

Select this feature in order to display the Message menu from the MPK buttons, no field dis required for configuration

 Forward

Set the MPK Button to perform call forwarding to the destination number configured on the “Value Field”. During ringing press the button to perform the call forward.

 DND

Press the configured key to enabled/Disable DND.

 Redial

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On this mode, the configured key can be used to redial numbers.

 Instant Messages

On this mode, the configured key can be used to enter IM menu and send new messages.

 Multicast Listen Address

The MPK button can be used to access directly to the Multicast listening IP list.

 Keypad Lock

Configure the VPK button to be used to lock/unlock the keypad.

 GDS DoorOpen

Configure the VPK button to be used as GDS DoorOpen. Set PIN code in value field.

 Presence Eventlist

This option is similar to the Presence Watcher option but in this case the PBX collects the information from the phones and sends it out in one single notify message. Note: The PBX server has to support this feature.

 Provision

Select this feature in order to make the phone trigger an instant provisioning.

Accounts

Selects the account to be used with specific VPK.

Description

Enters a label for VPK.

Value

Specifies value for VPK depending on the mode selected.

Locked

Locks the VPK.

Settings  Programmable Keys  Physical Multi-Purpose Keys (GRP2614 & GRP2616 only)

Order (1 – 24)

Displays MPK index.

Mode

Assigns a function to the corresponding physical MPK. This feature is available on GRP2614 & GRP2616 only. The key mode options are:

 Speed Dial

Select the Account to dial from. And enter the Speed Dial number in the Value field to be dialed, or enter the IP address to set the Direct IP call as Speed Dial.

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 Busy Lamp Field (BLF)

Select the Account to monitor the BLF status. Enter the extension number in the Value field to be monitored.

 Presence Watcher

This option has to be supported by a presence server and it is tied to the “Do Not Disturb” status of the phone’s extension.

 Eventlist BLF

This option is similar to the BLF option but in this case the PBX collects the information from the phones and sends it out in one single notify message. PBX server has to support this feature.

 Speed Dial via active account

 Dial DTMF

Enter a series of DTMF digits in the Value field to be dialed during the call. “Enable MPK Sending DTMF” has to be set to “Yes” first.

 Voice Mail

Select Account and enter the Voice Mail access number in the Value field.

 Call Return

 Transfer

Select Account, and enter the number in the Value field to be transferred (blind transfer) during the call.

 Call Park

Select Account, and enter the call park extension in the Value field to park /pick up the call.

 Monitored Call Park

Select account from Account field, and enter the call park extension in the Value field to park/pick up the call, and also monitor the parked call

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via Line Key’s light.

 Intercom

Select Account, and enter the extension number in the Value field to do the intercom.

 LDAP Search

Description -> ou=video,ou=SZ,dc=grandstream,dc=com Value -> sn=Li

Since the Base for LDAP server configuration is:

“dc=80randstream,dc=com”, “ou=video,ou=SZ” is added to narrow the LDAP search scope. “sn=Li” is the example to filter the last name.

 Conference

Allow user to set their Multi-Purpose Key to “Conference” mode to trigger

a conference.

By setting the extension number in the value box, the users will be able to activate a 3-way conference by simply press the assigned MPK

button.

 Multicast Paging

This option is for multicast sending. Enter Line key description in Description field and multicast sending address in Value field.

 Record

This option is for Recording calls. Enter Line key description in Description filed and the recorded extension number in Value field. Make sure whether your VoIP provider supports this feature before using it.

 Call Log

Select Account and enter account number in the Value field to allow configuration of call log for other extension.

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 Menu

Select this feature in order to display the Menu from the MPK buttons, no field dis required for configuration.

 XML Application

Select this feature in order to start the XML Application from the MPK buttons, no field dis required for configuration.

 Information

Select this feature in order to display the Information popup to show the firmware version, MAC address, IP address and IP Settings from the MPK buttons, no field dis required for configuration.

 Message

Select this feature in order to display the Message menu from the MPK buttons, no field dis required for configuration

 Forward

Set the MPK Button to perform call forwarding to the destination number configured on the “Value Field”. During ringing press the button to perform the call forward.

 DND

Press the configured key to enabled/Disable DND.

 Redial

On this mode, the configured key can be used to redial numbers.

 Instant Messages

On this mode, the configured key can be used to enter IM menu and send new messages

 Multicast Listen Address

The MPK button can be used to access directly to the Multicast listening IP list.

 Keypad Lock

Configure the MPK button to be used to lock/unlock the keypad.

 GDS DoorOpen

Configure the VPK button to be used as GDS DoorOpen. Set PIN code

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in value field.

 Presence Eventlist

This option is similar to the Presence Watcher option but in this case the PBX collects the information from the phones and sends it out in one single notify message. PBX server has to support this feature.

 Provision

Select this feature in order to make the phone trigger an instant provisioning.

Account

Selects the account to be used with specific MPK.

Description

Enters a label for MPK.

Value

Specifies value for MPK depending on the mode selected.

Settings  Programmable Keys  Softkeys Settings

More Softkey Display

Mode

Allows users to choose from the original Toggle mode or the enhanced Menu

mode.

With the enhanced Menu mode, the MORE softkey now will not need the user to tap multiple times on MORE to get to next pages, instead, pressing MORE will have a popup window and allow users to choose from the list. With Toggle mode, users need to press MORE softkey to switch between

options. The default setting is “Menu”.

Show Target Softkey

Allows users to remove target softkey by toggle Yes/No option during the off-

hook dial screen and transfer screen. The default setting is “Yes”.

Softkey Layout

Custom Softkey

Layout

Enables/Disables custom softkey layout. The default setting is “Disabled”.

Enforce Softkey

Layout Position

Whether to enforce the custom softkey layout position.

When enabled, GUI will still preserve the space if the configured softkey is

unable to show. The default setting is “No”.

Idle Screen Softkey Layout

Hide System Softkey

on Main Page

Configures to hide the system generated softkey (Next, History, ForwardAll,

Redial) on main page. Default value is none.

Custom Call Screen Softkey Layout

Dialing State

Customizes softkey layout when device is under Dialing State.

 Available Softkeys: Phonebook(BT), BT On/Off, EndCall, ReConf,

ConfRoom, Redial, Dial, Backspace, PickUp, Target, Show/Hide Label, Custom Softkey 1, Custom Softkey 2, Custom Softkey 3

 Default Softkeys: Phonebook(BT), BT On/Off, EndCall, ReConf,

ConfRoom, Redial, Dial, Backspace, PickUp, Target.

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Onhook Dialing State

Customizes softkey layout when device is under OnHook Dialing State.

 Available Softkeys: Phonebook(BT), DirectIP, Onhook, Cancel, Dial,

Backspace, Target Show/Hide Label, Custom Softkey 1, Custom Softkey 2, Custom Softkey 3.

 Default Softkeys: Phonebook(BT), DirectIP, Onhook, Cancel, Dial,

Backspace, Target

Ringing State

Customizes softkey layout when device is under Ringing State.

 Available Softkeys: Answer, Reject, Forward, ReConf, Show/Hide

Label, Silence, Custom Softkey 1, Custom Softkey 2, Custom Softkey

 Default Softkeys: Answer, Reject, Forward, ReConf.

Calling State

Customizes softkey layout when device is under calling State.

 Available Softkeys: BT On/Off, Cancel, EndCall, ReConf, ConfRoom,

ConfCall. Show/Hide Label, Custom Softky 1, Custom Softkey 2,

Custom Softkey 3.

 Default Softkeys: BT On/Off, Cancel, EndCall, ReConf, ConfRoom,

ConfCall.

Call Connected State

Customizes softkey layout when device is under call connected State.

 Available Softkeys: Phonebook(BT), BT On/Off, EndCall, ReConf,

ConfRoom, ConfCall, Cancel, NewCall, Swap, Transfer, Trnf>VM, DialDTMF, BS-CCenter, Record On/Off(UCM), Record On/Off, CallPark(UCM), PrivateHold, CallPark. Show/Hide Label, Hold, Conference, Mute, Custom Softkey 1, Custom Softkey 2, Custom

Softkey 3.

 Default Softkeys: Phonebook(BT), BT On/Off, EndCall, ReConf,

ConfRoom, ConfCall, Cancel, NewCall, Swap, Transfer, Trnf>VM, DialDTMF, BS-CCenter, Record On/Off(UCM), Record On/Off,

CallPark(UCM), PrivateHold, CallPark.

Conference Connected

State

Customizes softkey layout when device is under Conference Connected

State.

 Available Softkeys: BT On/Off, EndCall, Kick, NewCall, Trnf>VM,

DialDTMF, BS-CCenter, Record On/Off(UCM), Record On/Off, ConfRoom, Add, Show/Hide Label, Hold, Split, Mute, Custom Softkey

1, Custom Softkey 2, Custom Softkey 3.

 Default Softkeys: BT On/Off, EndCall, Kick, NewCall, Trnf>VM,

DialDTMF, BS-CCenter, Record On/Off(UCM), Record On/Off,

ConfRoom, Add.

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On Hold State

Customizes softkey layout when device is under On Hold State.

 Available Softkeys: ReConf, Resume, Transfer, ConfCall, Add,

Show/Hide Label, NewCall, EndCall, Custom Softkey 1, Custom Softkey 2, Custom Softkey 3.

 Default Softkeys: ReConf, Resume, Transfer, ConfCall, Add.

Call Failed State

Customizes softkey layout when device is under Call Failed State.

 Available Softkeys: EndCall, ReConf, ConfRoom, Show/Hide Label,

NewCall, Custom Softkey 1, Custom Softkey 2, Custom Softkey 3.

 Default Softkeys: EndCall, ReConf, ConfRoom.

Transfer State

Customizes softkey layout when device is under Transfer State.

 Available Softkeys: BT On/Off, Cancel, BlindTrnf, AttTrnf, Backspace,

Target, Show/Hide Label, Custom Softkey 1, Custom Softkey 2, Custom

Softkey 3.

 Default Softkeys: BT On/Off, Cancel, BlindTrnf, AttTrnf, Backspace,

Target.

Conference State

Customizes softkey layout when device is under Conference State.

 Available Softkeys: BT On/Off, Cancel, Dial, Backspace, Target,

Show/Hide Label, Custom Softkey 1, Custom Softkey 2, Custom

Softkey 3.

 Default Softkeys: BT On/Off, Cancel, Dial, Backspace, Target.

Settings  Programmable Keys  Idle Screen Softkeys

Order (1 – 2)

Displays Idle Screen Softkeys index. (1 – 2) The GRP261x support 4 configurable Softkeys.

Note: The first and last Softkeys are reserved for Exit/More functionality.

Mode

Assigns a function to the corresponding Softkeys. The key mode options are:

 Speed Dial

Select the Account to dial from. And enter the Speed Dial number in the Value field to be dialed.

 Speed Dial via active account

 Voice Mail

Select Account & enter the Voice Mail access number in the Value field.

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 Call Return

 Intercom

Select Account, and enter the extension number in the Value field to do the intercom.

 LDAP Search

For example: If users set MPK 1 as “LDAP Search” for “Account 1”, and

set filters:

Description -> ou=video,ou=SZ,dc=grandstream,dc=com Value -> sn=Li

Since the Base for LDAP server configuration is

“dc=85randstream,dc=com”, “ou=video,ou=SZ” is added to narrow the LDAP search scope. “sn=Li” is the example to filter the last name.

 Call Log

Select Account and enter account number in the Value field to access to the Call Log of that selected account.

 Menu

Select this feature in order to display the Menu from the MPK buttons, no field dis required for configuration.

 Information

Select this feature in order to display the Information popup to show the firmware version, MAC address, IP address and IP Settings from the MPK buttons, no field dis required for configuration.

 Message

Select this feature in order to display the Message menu from the MPK buttons, no field dis required for configuration

Account

Selects the account to be used with specific softkey.

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Description

Enters a label for softkey.

Value

Specifies value for softkey depending on the mode selected.

Settings  Programmable Keys  Call Screen Softkeys

Order (1 – 3)

Displays Idle Screen Softkeys index. (1 – 3)

Note: Make sure “Custom Softkey 1/2/3” are selected in [Custom Call Screen Softkey Layout].

Call Screen Softkeys

Assigns a function to the corresponding Call Screen Softkeys.  Speed Dial

Select the Account to dial from. And enter the Speed Dial number in the Value field to be dialed.

 Speed Dial via active account

 Dial DTMF

Enter a series of DTMF digits in the Value field to be dialed during the call. “Enable MPK Sending DTMF” has to be set to “Yes” first.

 Voice Mail

Select Account & enter the Voice Mail access number in the Value field.

 Call Return

 Intercom

Select Account, and enter the extension number in the Value field to do the intercom.

 LDAP Search

For example: If users set MPK 1 as “LDAP Search” for “Account 1”, and

set filters:

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Description -> ou=video,ou=SZ,dc=grandstream,dc=com Value -> sn=Li

Since the Base for LDAP server configuration is

“dc=87randstream,dc=com”, “ou=video,ou=SZ” is added to narrow the LDAP search scope. “sn=Li” is the example to filter the last name.

 Call Log

Select Account and enter account number in the Value field to access to the Call Log of that selected account.

 Information

Select this feature in order to display the Information popup to show the firmware version, MAC address, IP address and IP Settings from the MPK buttons, no field dis required for configuration.

 Message

Select this feature in order to display the Message menu from the MPK buttons, no field dis required for configuration

Account

Selects the account to be used with specific softkey.

Description

Enters a label for softkey.

Value

Specifies value for softkey depending on the mode selected.

Settings  Web Service

Use Auto Location

Service

Configures to enable or disable auto location services on the phone. (Reboot Required). The default setting is “Yes”.

Auto Service Update

Enables or disables automatic service update on phone. This configuration can enable the auto service update only when the Use Auto Location Service configuration is enabled. Default is “Yes”.

Settings  XML Application

Server Path

Configures the server path to download the idle screen XML file. This field could be IP address or URL, with up to 256 characters.

Softkey Label

Specifies the Softkey name displayed on the idle screen for the users to enter XML application. The default Softkey Label is “XMLApp”.

Default Background

Color

Enters a color to use in HEX format. Default will be transparent. E.g. #000000. Reference: http://htmlcolorcodes.com

Block Call Screen

Permits to block auto-switching to call screen when XML application is running. Default is disabled.

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Settings  Voice Monitoring

Session Report

VQ RTCP-XR Session

Report

When enabled, phone will send a session quality report to the central report collector at the end of each call. The default setting is “Disabled”.

Interval Report

VQ RTCP-XR Interval

Report

When enabled, phone will send an interval quality report to the central report collector periodically throughout a call. The default setting is “Disabled”.

VQ RTCP-XR Interval

Report Period

Configure the interval (in seconds) of phone sending an interval quality report to the central report collector periodically throughout a call. Default is 20 seconds.

Alert Report

Warning Threshold for

MosIq

Configure the threshold value of listening MOS score (MOS-LQ) multiplied by 10. The threshold value of MOS-LQ causes the phone to send a warning alert quality report to the central report collector. The valid range is 0 – 49. The default value is “0”.

Critical Threshold for

MosIq

Configure the threshold value of listening MOS score (MOS-LQ) multiplied by 10. The threshold value of MOS-LQ causes the phone to send a critical alert quality report to the central report collector. The valid range is 0 – 49. The default value is “0”.

Warning Threshold for

Delay

Configure the threshold value of one way delay (in milliseconds) that causes the phone to send a warning alert quality report to the central report collector. The valid range is 0 – 65535 The default value is “0”.

Critical Threshold for

Delay

Display Report

Display Report on Web

When enabled, phone will display quality report on WEB UI. The default setting is “Disabled”.

Display Report on LCD

When enabled, phone will display quality report on LCD. The default setting is “Disabled”

Custom Display

Layout on LCD

When enabled, phone will display quality report on LCD. Press “Modify” button to select info to display. Available/Default options are: Start Time, Stop Time, Local User ID, Remote User ID, Local User IP, Remote User IP, Local User Codec, Remote User Codec, Jitter, Jitter Buffer Max, Packets Lost, Network Packet Loss Rate, MOS-LQ, MOS-CQ, Round Trip Delay, End System Delay, Symmetric One Way Delay.

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Network Page Definitions

Table 12: Network Page Definitions

Network  Basic Settings

Internet Protocol

Selects “IPv4 Only”, “IPv6 Only”, “Both, prefer IPv4” or “Both, prefer IPv6”. The default setting is “IPv4 only”.

IPv4 Address

Allows users to configure the appropriate network settings on the phone to obtain IPv4 address. Users could select “DHCP”, “Static IP” or “PPPoE”. By default, it is set to “DHCP”.

Host name (Option 12)

Specifies the name of the client. This field is optional but may be required by some Internet Service Providers.

DHCP Vendor Class ID (Option 60)

Used by clients and servers to exchange vendor class ID. The default setting is “Grandstream GRP2612” for GRP2612, “Grandstream GRP2612P” for GRP2612P, “Grandstream GRP2612W” for GRP2612W, “Grandstream GRP2613” for GRP2613, “Grandstream GRP2614” for GRP2614, “Grandstream GRP2615” for GRP2615 and “Grandstream GRP2616” for GRP2616.

PPPoE Account ID

Enter the PPPoE account ID.

PPPoE Password

Enter the PPPoE Password.

PPPoE Service Name

Enter the PPPoE Service Name.

Ipv4 Address

Enter the IP address when static IP is used.

Subnet Mask

Enter the Subnet Mask when static IP is used for IPv4.

Gateway

Enter the Default Gateway when static IP is used for IPv4.

DNS Server 1

Enter the DNS Server 1 when static IP is used for IPv4.

DNS Server 2

Enter the DNS Server 2 when static IP is used for IPv4.

Preferred DNS Server

Enters the Preferred DNS Server for Ipv4.

IPv6 Address

IPv6 Address Type

Allows users to configure the appropriate network settings on the phone to obtain IPv6 address. Users could select “Auto-configured” or “Statically configured” for the IPv6 address type.

Static IPv6 Address

Enter the static IPv6 address when Full Static is used in “Statically configured” Ipv6 address type.

IPv6 Prefix Length

Enter the IPv6 prefix length when Full Static is used in “Statically configured” Ipv6 address type.

Ipv6 Prefix

Enter the IPv6 Prefix (64 bits) when Prefix Static is used in “Statically configured” IPv6 address type.

DNS Server 1

Enter the DNS Server 1 for IPv6.

DNS Server 2

Enter the DNS Server 2 for IPv6.

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Preferred DNS server

Enter the Preferred DNS Server for IPv6.

Network  Advanced Settings

802.1X mode

Allows the user to enable/disable 802.1X mode on the phone. The default value is disabled. To enable 802.1X mode, this field should be set to EAPMD5, users may also choose EAP-TLS, or EAP-PEAPv0/MSCHAPv2.

802.1X Identity

Enter the Identity information for the 802.1x mode.

Note: Letters, digits and special characters including @ and – are accepted.

MD5 Password

Enter the MD5 Password for the 802.1X mode.

Note: Letters, digits and special characters including @ and – are accepted.

802.1X CA Certificate

Uploads / deletes the 802.1X CA certificate to the phone; or delete existed

802.1X CA certificate from the phone.

802.1X Client Certificate

Uploads / deletes 802.1X Client certificate to the phone; or delete existed

802.1X Client certificate from the phone.

HTTP Proxy

Specifies the HTTP proxy URL for the phone to send packets to. The proxy server will act as an intermediary to route the packets to the destination.

HTTPS Proxy

Specifies the HTTPS proxy URL for the phone to send packets to. The proxy server will act as an intermediary to route the packets to the destination.

Bypass Proxy For

Enter host names that do not require a proxy to reach. Those names should

be separated by commas.

Layer 3 QoS for SIP

Defines the Layer 3 QoS parameter for SIP. This value is used for IP Precedence, Diff-Serv or MPLS. The default value is 26.

Layer 3 QoS for RTP

Defines the Layer 3 QoS parameter for RTP. This value is used for IP Precedence, Diff-Serv or MPLS. The default value is 46.

Enable DHCP VLAN

Enables auto configure for VLAN settings through DHCP. Disabled by default.

Enable Manual VLAN Configuration

Enables/disables manual VLAN configuration. When this option is set to Disabled, the phone will bypass VLAN configuration and only use the DHCP VLAN to configure VLAN tag and priority. Default is “Enabled”.

Layer 2 QoS

802.1Q/VLAN Tag

Assigns the VLAN Tag of the Layer 2 QoS packets. The valid range is 0 –

4094.The default value is 0.

Layer 2 QoS 802.1p Priority Value

Assigns the priority value of the Layer2 QoS packets. The valid range is 0 –

7. The default value is 0.

PC Port Mode

Configure the PC port mode. When set to “Mirrored”, the traffic in the LAN port will go through PC port as well and packets can be captured by connecting a PC to the PC port. The default setting is “Enabled”.

PC Port VLAN Tag

Assigns the VLAN Tag of the PC port. The valid range is 0 – 4094.The default value is 0.

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PC Port Priority Value

Assigns the priority value of the PC port. The valid range is 0 – 7. The default value is 0.

Enable CDP

Enables/Disables CDP “Cisco Discovery Protocol”. The default setting is “Enabled”.

Enable LLDP

Controls the LLDP (Link Layer Discovery Protocol) service. The default setting is “Enabled”.

LLDP TX Interval

Defines LLDP TX Interval (in seconds). Valid range is 1 to 3600. The default setting is “60”.

Maximum Transmission Unit (MTU)

Defines the MTU in bytes. The valid range is 576 – 1500. The default value is 1500 bytes.

Network  Remote Control

Action URI Support

Enables/disables action URI feature on the phone. The default setting is “Enabled”.

Remote control Pop up window support

Indicates whether the phone is enabled to pop up allow remote control. The default setting is “Enabled”.

Action URI allowed IP list

List of allowed IP address from which the phone receives action URI. The Allowed IP addresses are separated by a comma such as

“192.168.1.1,192.168.1.2”. Set this field to “any” to allow any IP address to

send Action URL to the phone. The default value is empty string which means no IP address is allowed for remotely control the phone.

CSTA Control

Indicates whether CSTA Control feature is enabled. Change of this configuration will need the system to reboot to take effect. The default setting is “Disabled”.

Network  Affinity Settings (GRP2614, GRP2615 & GRP2616 only)

Affinity Support

Allows communication with GS Affinity CTI application to manage telephone calls from computer. If enabled, a reboot is required to establish the communication. Default is “Disabled”. GS Affinity CTI Application is available HERE and its User Guide HERE.

Preferred Account

Selects the account on which CTI support is enabled.

Network  Bluetooth Settings (GRP2614, GRP2615 & GRP2616 only)

Bluetooth Power

Configures Bluetooth to power “On”, “Off” or “Off & Hide Menu From LCD”. If set “Off & Hide Menu From LCD”, Bluetooth will be disabled, and users will

not find Bluetooth settings on phone LCD Menu, while if set to “No”, Bluetooth will be disabled, and Bluetooth Settings menu will be available, and user can enable it. The default setting is “On”.

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Handsfree Mode

Enable / disable Bluetooth handsfree feature. Default setting is “Off”.

Bluetooth Name

Specifies the Bluetooth device name.

Network  OpenVPN® Settings

OpenVPN® Enable

Enables/Disables OpenVPN® feature. Default is “No”.

OpenVPN® Server Address

Specify the IP address or FQDN for the OpenVPN® Server.

OpenVPN® Port

Specify the listening port of the OpenVPN® server. The valid range is 1 –

65535. The default value is “1194”.

OpenVPN® Transport

Specify the Transport Type of OpenVPN® whether UDP or TCP. The default value is “UDP”.

OpenVPN® CA

Click on “Upload” to upload the Certification Authority of OpenVPN®. For a

new upload, users could click on “Delete” to erase the last certificate, and

then upload a new one.

OpenVPN® Certificate

Click on “Upload” to upload OpenVPN® certificate. For a new upload, users

could click on “Delete” to erase the last certificate, and then upload a new

one.

OpenVPN® Client Key

Click on “Upload” to upload OpenVPN® Key. For a new upload, users could click on “Delete” to erase the last certificate, and then upload a new one.

OpenVPN® Cipher Method

Specifies the Cipher method used by the OpenVPN® server. The available options are:

 Blowfish  AES-128  AES-256  Triple-DES

The default setting is “Blowfish”.

OpenVPN® Username

Configures the optional username for authentication if the OpenVPN server supports it.

OpenVPN® Password

Configures the optional password for authentication if the OpenVPN server supports it.

Additional Options

Additional options to be appended to the OpenVPN® config file, separated by semicolons. For example, comp-lzo no;auth SHA256 Note: Please use this option with caution. Make sure that the options are recognizable by OpenVPN® and do not unnecessarily override the other configurations above.

Network  SNMP Settings

Enable SNMP

Enables/Disables the SNMP feature. Default settings is “No”.

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Version

SNMP version. Select Version 1, Version 2 or Version 3. Default is “Version 3”.

Port

SNMP port. The valid range is 161, 1025-65535. The default value is “161”.

Community

SNMP Community.

SNMP Trap Version

Trap version of the SNMP trap receiver.

 Trap Version 1  Trap Version 2  Trap Version 3

The default is “Trap Version 2”.

SNMP Trap IP

IP address of the SNMP trap receiver.

SNMP Trap Port

Port of the SNMP trap receiver. The valid range is 162, 1025-65535. The

default value is “162”.

SNMP Trap Interval

The interval between each trap sent to the trap receiver. The valid range is 1

– 1440.The default value is “5”.

SNMP Trap Community

Community string associated to the trap. It must match the community string

of the trap receiver.

SNMP Username

Username for SNMPv3

Security Level

 noAuthUser: Users with security level noAuthnoPriv and context name

as noAuth.

 authUser: Users with security level authNoPriv and context name as

auth.

 privUser: Users with security level authPriv and context name as priv.

Authentication Protocol

Select the Authentication Protocol:

 None  MD5  SHA

The default setting is “None”.

Privacy Protocol

Select the Privacy Protocol:

 None  DES  AES

The default setting is “None”.

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Authentication Key

Enter the Authentication Key.

Privacy Key

Enter the Privacy Key.

SNMP Trap Username

Username for SNMPv3 Trap.

Trap Security Level

 noAuthUser: Users with security level noAuthnoPriv and context name

as noAuth.

 authUser: Users with security level authNoPriv and context name as

auth.

 privUser: Users with security level authPriv and context name as priv.

Trap Authentication Protocol

Select the Trap Authentication Protocol:

 None  MD5  SHA

The default setting is “None”.

Trap Privacy Protocol

Select the Trap Privacy Protocol:

 None  DES  AES

The default setting is “None”.

Trap Authentication Key

Enter the Trap Authentication Key

Trap Privacy Key

Enter the Trap Privacy Key.

Network  WiFi Settings (Available on GRP2612W & GRP2614 & GRP2615 & GRP2616 only)

Enable/Disable WiFi

Enables / Disables the WiFi on the phone. Three options are available:

 No: Disables WiFi. User has ability to enable WiFi from LCD Menu.  Off & Hide Menu from LCD: Disables WiFi and hides “WiFi

Settings” menu from phone LCD.

 Yes: Enables WiFi to connect to WiFi network.

Default setting is “No”.

Country

Specifies the Wi-Fi encryption type.

Access Point (1 - 10)

SSID

Enters WiFi SSID name to connect.

Password

Configures the authentication password to access WiFi Network.

Security Type

Specifies the WiFi encryption type. The available options are the following: None, WEP, WPA, WPA Enterprise and Auto. Default settings is None.

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Maintenance Page Definitions

Table 13 : Maintenance Page Definitions

Maintenance  Web Access

User Password

New Password

Set new password for web GUI access as User. This field is case sensitive.

Confirm Password

Enter the new User password again to confirm.

Admin Password

Current Password

The current admin password is required for setting a new admin password.

New Password

Set new password for web GUI access as Admin. This field is case sensitive.

Confirm Password

Enter the new Admin password again to confirm.

Maintenance  Upgrade and Provisioning

Firmware Upgrade and Provisioning

Specifies how firmware upgrading and provisioning request to be sent: Always Check for New Firmware, Check New Firmware only when F/W pre/suffix changes, Always Skip the Firmware Check. The default setting is “Always Check for New Firmware”.

Always Authenticate

Before Challenge

Only applies to HTTP/HTTPS. If enabled, the phone will send credentials before being challenged by the server. The default setting is “No”.

Validate Hostname

in Certificate

Allows to validate the hostname in the SSL certificate. The default setting is “No”.

Allow DHCP Option

43 and Option 66

Override Server

DHCP option 66 originally was only designed for TFTP server. Later on, it was extended to support an HTTP URL. GRP phones support both TFTP and HTTP server via option 66. Users can also use DHCP option 43 vendor specific

option to do this.

DHCP option 43 approach has priorities. The phone is allowed to fall back to

the original server path configured in case the server from option 66 fails. The default setting is “Yes”.

Additional Override

DHCP Option

When enabled, users could select Option 150 or Option 160 to override the firmware server instead of using the configured firmware server path or the server from option 43 and option 66 in the local network. Please note this option will be effective only when option “Allow DHCP Option 43 and Option

66 to Override Server” is enabled. The default setting is “None”.

Allow DHCP Option

120 to override SIP

Server

Enables DHCP Option 120 from local server to override the SIP Server on the phone. The default setting is “No”.

3CX Auto Provision

Enables automatic provisioning feature (PNP) on the phone when 3CX is used as the SIP server. The default setting is “Yes”.

Automatic Upgrade

Enables automatic upgrade and provisioning. The default setting is “No”.

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Randomized

Automatic Upgrade

Randomized Automatic Upgrade within the range of hours of the day or postpone the upgrade every X minute(s) by random 1 to X minute(s). The default setting is “No”.

Hour of the Day (0-

23)

Defines the hour of the day to check the HTTP/TFTP/FTP server for firmware upgrades or configuration files changes. The default value is 1.

Day of the Week (0-

Defines the day of the week to check HTTP/TFTP/FTP server for firmware upgrades or configuration files changes. The default value is 1.

Disable SIP NOTIFY

Authentication

Device will not challenge NOTIFY with 401 when set to “Yes”. Default setting is “No”.

Firmware Upgrade

Confirmation

If set to "Yes", the phone will ask the user to upgrade. If there is no response, the phone will proceed with the upgrade. If set to "No", the phone will automatically upgrade without user input. Default is Yes.

Config

Config Upgrade Via

Allows users to choose the config upgrade method: TFTP, FTP, FTPS, HTTP or HTTPS. The default setting is “HTTPS”.

Config Server Path

Defines the server path for provisioning.

Currently, the following variables are supported in the provisioning server URL:

• $PN: it is used to identify the directory name of the provisioning server

directory where the corresponding boot files and configuration files are located.

• $MAC: it is used to identify the MAC address of the IP phone.

Variables $PN and $MAC can be embedded in server URL setting in Web UI

and also in DHCP Option 66. Example (Web UI): /192.168.0.2/$PN_$MAC

Example (DHCP Option 66): tftp://192.168.0.2/$PN_$MAC $PN will be

replaced with phone model, e.g., GRP2615 $MAC will be replaced with

phone's MAC address, e.g., c074ad132f60

Config HTTP/HTTPS

User Name

The user name for the HTTP/HTTPS server.

Config HTTP/HTTPS

Password

The password for the HTTP/HTTPS server.

Config File Prefix

Enables your ITSP to lock configuration updates. If configured, only the configuration file with the matching encrypted prefix will be downloaded and flashed into the phone.

Config File Postfix

Enables your ITSP to lock configuration updates. If configured, only the configuration file with the matching encrypted postfix will be downloaded and flashed into the phone.

XML Config File

Password

The password for encrypting XML configuration file using OpenSSL. This is

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required for the phone to decrypt the encrypted XML configuration file.

Authenticate Conf File

Sets the phone system to authenticate configuration file before applying it. When set to “Yes”, the configuration file must include value P1 with phone system’s administration password. If it is missed or does not match the

password, the phone system will not apply it. Default setting is “No”.

Download Device Configuration

Click to download phone’s configuration file in .txt format.

Note: Configuration file doesn’t include passwords or CA/Custom certificate

Download Device Configuration (XML)

Click to download phone’s configuration file in .xml format.

Note: Configuration file doesn’t include passwords or CA/Custom certificate

User protection

When user protection is on, pvalues that user sets will not be changed by

provision or provider.

 If “User protection” is OFF, everyone (Provider, user or admin) has

access to most of the Pvalues.  If “User protection” is ON, only those (normally user or admin) who

have privilege can modify the configuration.

The default setting is “Off”.

Download and Process All Available Config Files

By default, device will provision the first available config in the order of cfgMAC, cfgMAC.xml, cfgMODEL.xml and cfg.xml (corresponding to device specific,

model specific and global configs).

If this option is enabled, the phone will inverse the downloading process to cfg.xml > cfgGRP261x.xml > cfgMAC.bin > cfgMAC.xml. The following files will

override the files that has already been load and processed. The default setting is “No”.

Download User configuration

This allows users to download part of the configuration that does not include any personal settings like Username and Passwords. Also, it will include all the changes manually made by user from web UI, or config file uploaded from “Upload Device Configuration”, but not include the changes from the server

provision via TFTP/FTP/FTPS/HTTP/HTTPS.

Upload Device Configuration

Uploads configuration file to phone.

Export backup Package

Export backup package which contains device configuration along with personal data.

Restore from Backup package

Click to upload backup package and restore.

Firmware

Firmware Upgrade

Via

Allows users to choose the firmware upgrade method: TFTP, FTP, FTPS, HTTP or HTTPS. The default setting is “HTTP”.

Firmware Server

Defines the server path for the firmware server.

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Path

Currently, the following variables are supported in the firmware server URL:

• $PN: it is used to identify the directory name of the firmware server directory

where the corresponding boot files and configuration files are located.

• $MAC: it is used to identify the MAC address of the IP phone.

Variables $PN and $MAC can be embedded in server URL setting in Web UI and also in DHCP Option 66. Example (Web UI): /192.168.0.2/$PN_$MAC Example (DHCP Option 66): tftp://192.168.0.2/$PN_$MAC $PN will be replaced with phone model, e.g., GRP2615 $MAC will be replaced with

phone's MAC address, e.g., c074ad132f60

Firmware

HTTP/HTTPS User

Name

The user name for the HTTP/HTTPS server.

Firmware

HTTP/HTTPS

Password

The password for the HTTP/HTTPS server.

Firmware File Prefix

Enables your ITSP to lock firmware updates. If configured, only the firmware with the matching encrypted prefix will be downloaded and flashed into the phone.

Firmware File

Postfix

Enables your ITSP to lock firmware updates. If configured, only the firmware with the matching encrypted postfix will be downloaded and flashed into the phone.

Maintenance  Syslog

Syslog Protocol

If set to SSL/TLS, the syslog messages will be sent through secured TLS protocol to syslog server. Default setting is “UDP”. Note: The CA certificate is required to connect with the TLS server.

Syslog Server

The URL or IP address of the syslog server for the phone to send syslog to. Note: By adding port number to the Syslog server field (i.e 172.18.1.1:1000), the phone will send syslog to the corresponding port of that IP.

Syslog Level

Selects the level of logging for syslog. The default setting is “None”. There are 4 levels: DEBUG, INFO, WARNING and ERROR. Syslog messages are sent based on the following events:

 Product model/version on boot up (INFO level);  NAT related info (INFO level);  sent or received SIP message (DEBUG level);  SIP message summary (INFO level);  inbound and outbound calls (INFO level);  registration status change (INFO level);  negotiated codec (INFO level);

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 Ethernet link up (INFO level);  SLIC chip exception (WARNING and ERROR levels);  Memory exception (ERROR level).

Syslog Keyword

Filtering

Syslog will be filtered based on keywords provided. If you enter multiple

keywords, it should be separated by ‘,’. Please note that no spaces are

allowed.

Send SIP Log

Configures whether the SIP log will be included in the syslog messages. The default setting is “No”. Note: By setting Send SIP Log to Yes, the phone will still send SIP log from syslog even when Syslog Level set to NONE.

Show Internet Down

Message

If enabled, the internet down warning message will display when internet is down. The default setting is “No”.

Auto Recover From Abnormal

If set to “Yes”, the phone will automatically recover when running abnormal.

The default setting is “Yes”.

Maintenance  TR-069

ACS URL

Specifies URL of TR-069 ACS (e.g.,http://acs.mycompany.com), or IP address. Default setting is “https://acs.gdms.cloud”

TR-069 Username

ACS username for TR-069.

TR-069 Password

ACS password for TR-069.

Periodic Inform

Enable

Enables periodic inform. If set to “Yes”, device will send inform packets to the ACS. The valid range is 1 – 4294967295. The default setting is “Yes”.

Periodic Inform

Interval

Sets up the periodic inform interval to send the inform packets to the ACS. The default value is “86400”.

Connection Request

Username

The username for the ACS to connect to the phone.

Connection Request

Password

The password for the ACS to connect to the phone.

Connection Request

Port

The port for the ACS to connect to the phone. The default value is “7547”.

CPE SSL Certificate

The Cert File for the phone to connect to the ACS via SSL.

CPE SSL Private Key

The Cert Key for the phone to connect to the ACS via SSL.

Randomized TR069

Startup

When enabled, this option allows users to randomize the sending of TR069 INFORM packets. The default setting is “Disabled”.

Maintenance  Security Settings Security

Configuration via

Keypad Menu

Configures the access control for the users to configure from keypad Menu.

There are three different options:

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 Unrestricted: All the options can be accessed in keypad Menu.  Basic settings only: The SIP option under Phone submenu, and

Network, Upgrade, UCM Detect and Factory Reset options under System

submenu will not be available in LCD Menu.

 Constraint Mode: The phone will require administration password to

change the Network, Upgrade and Factory Reset options under System

submenu, and SIP option under Phone submenu as well.

 Locked Mode: The phone menu and changing MPK/VPK/Line are

disabled.

The default setting is “Unrestricted”.

Allow Configure

MPK through LCD

Enable/Disable configuration of MPKs through LCD by long pressing MPKs. This option is available on GRP2614 & GRP2616 only. The default setting is

“Yes”.

Validate Server

Certificates

After enabling this feature, phone will validate the server’s certificate. If the server that our phone tries to register on is not on our list, it will not allow server

to access the phone.

SIP TLS Certificate

SSL Certificate used for SIP Transport in TLS/TCP.

SIP TLS Private Key

SSL Private key used for SIP Transport in TLS/TCP.

SIP TLS Private Key

Password

SSL Private key password used for SIP Transport in TLS/TCP.

Custom Certificate

The uploaded custom certificate will be used for SSL/TLS communication instead of the GRP phone default certificate.

Web Access Mode

Sets the protocol for web interface.

 HTTPS  HTTP  Disabled  Both HTTP and HTTPS

The default setting is “HTTP”.

Enable User Web

Access

Administrator can disable or enable user web access. The default setting is

“Enabled”.

HTTP Web Port

Configures the HTTP port under the HTTP web access mode. The valid range

is 80 – 65535. The default value is “80”.

HTTPS Web Port

Configures the HTTPS port under the HTTPS web access mode. The valid

range is 443 – 65535. The default setting is “443”.

Web Access Control

Web Access Control lets you choose if you want to follow a whitelisting or

blacklisting scheme for choosing who to allow to access the Web UI.

Web Access Control

List

Web Access Control List will list out the IP addresses that you allow or won’t

allow depending on what you selected on Web Access Control.

Grandstream GRP2612, GRP2612P, GRP2612W, GRP2613, GRP2614 Instruction manual

Specifications and Main Features

Frequently Asked Questions

User Manual

DOCUMENT PURPOSE

CHANGE LOG

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GUI INTERFACE EXAMPLES

WELCOME

PRODUCT OVERVIEW

Feature Highlights

Technical Specifications

GETTING STARTED

Equipment Packaging

GRP261X Phone Setup

Using the Phone Stand

Using the Slots for Wall Mounting

Connecting the GRP261X

Configuration via Keypad

Configuration via Web Browser

Saving Configuration Changes

Rebooting from Remote Locations

CONFIGURATION GUIDE

Status Page Definitions

Account Page Definitions

Settings Page Definitions

Network Page Definitions

Maintenance Page Definitions