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Battery Information
WARNING: Do not drop, disa ssemble, open, crush, bend,
deform, puncture, shred, microwave, inci nerate, or paint
your c amera or batte ry. Do not inser t foreign objects into any
opening on the c amera, such as the USB- C port. D o not use
your c amera if it’s been damaged—for exam ple, if cracked,
punctured, or h armed by water. Disassembling or puncturing
the integrated battery can cause an explosion or re.
BATTERY DISPOSAL
Most rechargeable lith ium-ion batte ries are c las sied as non-hazardous
waste a nd are safe for dispo sal in the normal m unicipal waste stre am.
Many regions’ laws that req uire battery recycling. Check your lo cal laws to
make s ure that you can dispose of rec harg eable batteries in your regular
trash. To safely dispose of lithium-ion batteries, protect terminal s from
expos ure to other metal with packing, mas king, or e lectrical tape so they
do not cause a re while being transported.
Lithium-ion b atteries , however, do contain recyclable materials and
are accepted for recyclin g by th e Rec harg eable Batter y Recycling
Corp oration’s (RBRC) Batter y Recycli ng Progra m. We e nco urage
you to visit Call2Recycle at call2re cycl e.org or ca ll 1-80 0-BATTERY
in North America to nd a convenient recycling location.
Never dispose of a battery in a re because it may explode.
WARNING: Only use Go Pro repla cement batteries for
your camera.
MY GOPRO WON’T POWER ON
Make sure your GoPro is charged. See Charging (page <?>). If charging
the battery didn’t work, try restarting your camera. See Restarting You r
GoPro (page 70).
MY GOPRO WON’T RESPOND WHEN I PRESS A BUTTON
See Restarting Your GoPro (page 70).
PLAYBACK ON MY COMPUTER IS CHOPPY
Chop py playback is usually not a probl em with the le. If you r footage
skips, one of these issues is probably the cause:
• The computer doesn’t work with HEVC les. Try downloading the
latest version of the Quik desktop app for free at gopro.com/apps.
• Your computer doe sn’t meet the min imum requirements of the
software you’re using for playback.
I FORGOT MY CAMERA’S USERNAME OR PASSWORD
Swipe down to acc ess the Dashb oard, then tap Preferences >
Connections > Cam era Info.
I DON’T KNOW WHAT SOFTWARE VERSION I HAVE
Swipe down to acc ess the Dashb oard, then tap Preferences >
About > Camera Info.
I CAN’T FIND MY CAMERA’S SERIAL NUMBER
The seria l number is stamped in side the batte ry compartm ent of your
camera. You can also nd i t by swipin g down to access the D ashboard,
then tapping Preferences > About > Camera Info.
For more answers to commonly asked questions, see gopro.com/help.
Troubl esh ooting