Gn netcom GN 6210 User Manual

GN 6210 Troubleshooting

GN 6210 - Bluetooth® Wireless Headset for use in the
office, at home or even on the move

USE WITH MOBILE PHONES AND PAIRING

Does the GN 6210 work the same way with all Bluetooth-enabled
mobile phones?

Mobile phones are produced by many manufacturers and come in a very wide
range of makes and models. While the GN 6210 is compatible with them, there
may be slight variances with setting up and using your GN 6210 with your
specific mobile phone. For example, procedures for pairing your headset to
your mobile phone and the pairing profile used by your mobile can vary
depending on the mobile phone type.

On some mobile phones, you may have to delete former unused pairings in
order to pair with the GN 6210.

See the GN 6210 Pairing Guide for mobile phone-specific pairing instructions,
which is posted at www.gnnetcom.com/gn6210/support/

Pairing my GN 6210 with my mobile phone was unsuccessful, what
should I do?

If your headset doesn’t work with or works poorly with your mobile phone,
delete any existing GN 6210 pairing and check the compatibility chart from the
Pairing Guide, which is posted at www.gnnetcom.com/gn6210/support/

When pairing the headset to a mobile phone, remember to either disconnect
the power supply to the base unit or ensure the headset is at least 10 m (30
ft.) away from the base.

My headset’s pairing to the base has been lost or doesn’t seem to work
properly, what should I do?

You may need to reset both your base unit and headset. To reset your base,
use a pointed object (such as an unfolded paperclip) to press the base’s reset
button (on bottom of base unit) for 2 seconds. To reset the headset, press and
hold the headset’s volume down button and then simultaneously press the
headset’s Multifunction button down for 5 seconds.

To use my headset at home as well as in the office, can I pair my
headset to several bases?

Yes, you can use the same headset on up to 2 base units. For example, you
may have one base unit at the office and another at home.

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GN 6210 Troubleshooting

Can I pair multiple GN 6210 headsets to my base unit?

Unfortunately, this is not possible. However, in case you lose or break your
original headset, a replacement headset may be paired to the original base
unit.

Do I lose pairing if I move out of range from either my base unit or
mobile phone?

The pairing will not be lost if you move out of range, and you will be able to
link up again when you are back within range.

I’m still confused. My current Bluetooth headset can pair to more than
one device. How is the GN 6210 any different?

Yes, other headsets can pair to mu ltiple devices. However, with those
headsets, the user must manually select the active pairing, instructing the
headset to connect to a particular device. The GN 6210’s pairings to its base
(which connects to the desktop phone) and to the Bluetooth mobile phone are
active simultaneously. This means the headset is continuously “listen ing” for
an incoming phone call at all times from both devices.

What happens when my mobile phone and my desk phone ring at the
same time?

If you get calls from your mobile and desk phones at the same time, the call
that is put through to the headset is the one whose signal reaches the GN
6210 first. GN Netcom offers an accessory, the GN 1000 Remote Handset
Lifter, which attaches to the GN 6210 base and the desk phone. When the GN
1000 RHL is used with the GN 6210, the headset gives you one ring tone when
the call is from the desk phone and a different tone when the call is from the
mobile phone, so you will always know which phone you are answering.

How does the headset select which device to use for outbound calls?

To make an outbound call, the user must press the multifunction button. The
length of time the button is pressed determines which phone the GN 6210
connects to. A short press of the button connects to the landline (desk phone)
and a long (2-3 seconds) press connects to the mobile phone.

I have a Nokia mobile phone, and I find it inconvenient to have to
press both the mobile’s answer button and the headset’s Multifunction
button to take calls. Can I do anything about this?

Yes, you only need to press the headset’s Multifunction button for 3 seconds to
take the call.