Page 1
The energy you need
Operating instructions
Energy
35 Store-A (H-GB)
GB, IE
Page 2
Contents
2 Operating instructions Energy 0020201110_00
Contents
1 Safety ............................................ 3
1.1 Action-related warnings ................. 3
1.2 Intended use .................................. 3
1.3 General safety information............. 4
2 Notes on the documentation ...... 7
2.1 Observing other applicable
documents ..................................... 7
2.2 Storing documents ......................... 7
2.3 Applicability of the instructions....... 7
3 Product description..................... 7
3.1 CE label ......................................... 7
3.2 Design of the product..................... 7
3.3 Overview of the operator control
elements ........................................ 7
3.4 Description of the display............... 8
3.5 Description of button functions ...... 8
4 Operation...................................... 8
4.1 Starting up the product .................. 8
4.2 Checking the pressure in the
heating installation ......................... 8
4.3 Filling the heating installation......... 9
4.4 Selecting the operating mode ........ 9
4.5 Setting the hot water
temperature ................................... 9
4.6 Setting the heating flow
temperature ................................. 10
4.7 Frost protection ............................ 10
5 Troubleshooting ........................ 11
5.1 Detecting and rectifying faults...... 11
5.2 Fault codes in the display ............ 11
6 Care and maintenance .............. 11
6.1 Maintenance ................................ 11
6.2 Caring for the product .................. 11
6.3 Checking the condensate drain
pipework and tundish................... 11
7 Decommissioning...................... 12
7.1 Temporarily decommissioning
the product ................................... 12
7.2 Permanently decommissioning
the product ................................... 12
8 Recycling and disposal............. 12
9 Guarantee and customer
service ........................................ 12
9.1 Guarantee.................................... 12
9.2 Customer service ......................... 12
Appendix ............................................... 13
A Troubleshooting ........................ 13
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Safety 1
0020201110_00 Energy Operating instructions 3
1 Safety
1.1 Action-related warnings
Classification of action-re-
lated warnings
The action-related warnings
are classified in accordance
with the severity of the possible danger using the following
warning signs and signal words:
Warning symbols and signal
words
Danger!
Imminent danger to life
or risk of severe personal
injury
Danger!
Risk of death from electric
shock
Warning.
Risk of minor personal
injury
Caution.
Risk of material or environmental damage
1.2 Intended use
There is a risk of injury or death
to the user or others, or of damage to the product and other
property in the event of improper use or use for which it
is not intended.
The product is intended as a
heat generator for closed cent-
ral heating installations and for
hot water generation.
Intended use includes the following:
– observance of the operating
instructions included for the
product and any other system
components
– compliance with all inspection
and maintenance conditions
listed in the instructions.
This product can be used by
children over eight years old
and also by persons with limited physical, sensory or mental
capabilities or insufficient experience and/or knowledge if they
are supervised or have been
provided with instructions on
how to safely use the product,
and they understand the risks
resulting from using the product.
Children must not play with the
product. Cleaning and user
maintenance work must not be
carried out by children unless
they are supervised.
Any other use that is not specified in these instructions, or
use beyond that specified in this
document shall be considered
improper use. Any direct commercial or industrial use is also
deemed to be improper.
Caution.
Page 4
1 Safety
4 Operating instructions Energy 0020201110_00
Improper use of any kind is
prohibited.
1.3 General safety
information
1.3.1 Installation by skilled
tradesmen only
The installation, inspection,
maintenance and repair of the
product, as well as the gas ratio
settings, must only be carried
out by a competent person.
1.3.2 Danger caused by
improper operation
Improper operation may present
a danger to you and others, and
cause material damage.
▶ Carefully read the enclosed
instructions and all other applicable documents, particularly the "Safety" section and
the warnings.
1.3.3 Risk of death from
escaping gas
What to do if you smell gas in
the building:
▶ Avoid rooms that smell of
gas.
▶ If possible, open doors and
windows fully and ensure
adequate ventilation.
▶ Do not use naked flames (e.g.
lighters, matches).
▶ Do not smoke.
▶ Do not use any electrical
switches, mains plugs, doorbells, telephones or other
communication systems in
the building.
▶ If it is safe to do so, close the
emergency control valve or
the main isolator.
▶ If possible, close the gas isol-
ator cock on the product.
▶ Warn other occupants in the
building by yelling or banging
on doors or walls.
▶ Leave the building immedi-
ately and ensure that others
do not enter the building.
▶ Notify the gas supply com-
pany or National Grid Transco
+44 (0) 800 111999 by telephone from outside of the
building.
1.3.4 Risk of death due to
blocked or leaking flue
gas routes
What to do if you smell flue gas
in the property:
▶ Open all accessible doors
and windows fully to provide
ventilation.
▶ Switch off the product.
▶ Inform a heating specialist
company.
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Safety 1
0020201110_00 Energy Operating instructions 5
1.3.5 Risk of death from
escaping flue gas
If you operate the product with
an empty condensate siphon,
flue gas may escape into the
room air.
▶ In order to operate the
product, ensure that the condensate siphon is always full.
1.3.6 Risk of death due to
explosive and flammable
materials
▶ Do not use or store explosive
or flammable materials (e.g.
petrol, paper, paint) in the installation room of the product.
1.3.7 Risk of death due to lack
of safety devices
A lack of safety devices (e.g.
expansion relief valve, expansion vessel) can lead to potentially fatal scalding and other
injuries, e.g. due to explosions.
▶ Ask a competent person
to explain how the safety
devices work and where they
are located.
1.3.8 Risk of death due
to changes to the
product or the product
environment
▶ Never remove, bridge or
block the safety devices.
▶ Do not alter the safety
devices in any way.
▶ Do not damage or remove
any seals on components.
▶ Do not make any changes:
– The product itself
– to the gas, air, water and
electricity supplies
– to the entire flue gas install-
ation
– to the entire condensate
drain system
– to the expansion relief valve
– to the drain lines
– to constructional condi-
tions that may affect the
operational reliability of the
product
1.3.9 Risk of poisoning
caused by insufficient
supply of combustion air
Conditions: Open-flued opera-
tion
▶ Ensure that there is a suffi-
cient supply of combustion
air.
1.3.10 Risk of injury and
material damage due
to maintenance and
repairs carried out
incorrectly or not
carried out at all
▶ Never attempt to carry out
maintenance work or repairs
on your product yourself.
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1 Safety
6 Operating instructions Energy 0020201110_00
▶ Faults and damage should
be immediately rectified by a
competent person.
▶ Adhere to the maintenance
intervals specified.
1.3.11 Risk of corrosion
damage due to
unsuitable combustion
and room air
Sprays, solvents, chlorinated
cleaning agents, paint, adhesives, ammonia compounds,
dust or similar substances may
lead to corrosion on the product
and in the flue pipe.
▶ Ensure that the supply of
combustion air is always free
of fluorine, chlorine, sulphur,
dust, etc.
▶ Ensure that no chemical sub-
stances are stored at the installation site.
1.3.12 Cabinet-type casing
Enclosing the product in cabinet-type casing requires
compliance with the applicable
design instructions.
▶ Do not fit the casing on the
product yourself.
▶ If you require cabinet-type
casing for the product, consult
an approved heating specialist company.
1.3.13 Risk of material
damage caused by
frost
▶ Ensure that the heating in-
stallation always remains in
operation during freezing conditions and that all rooms are
sufficiently heated.
▶ If you cannot ensure the op-
eration, have a competent
person drain the heating installation.
Page 7
Notes on the documentation 2
0020201110_00 Energy Operating instructions 7
2 Notes on the
documentation
2.1 Observing other applicable
documents
▶ You must observe all operating instruc-
tions enclosed with the system components.
2.2 Storing documents
▶ Keep this manual and all other applic-
able documents safe for future use.
2.3 Applicability of the
instructions
These instructions apply only to:
Models and article numbers
Great
Britain
Ireland
Energy 35
Store-A
0010017338 0010017338
3 Product description
3.1 CE label
The CE label shows that the products
comply with the basic requirements of the
applicable directives as stated on the identification plate.
The declaration of conformity can be
viewed at the manufacturer's site.
3.2 Design of the product
2
1
1 Magnetic brief op-
erating instructions
with type designation and serial
number
2 Control elements
3.3 Overview of the operator
control elements
reset
21 3 4 5
7 8 9 10
6
1 Fault clearance
key
2 Red LED fault
lamp
3 Orange LED lamp
for burner operation
4 Display
5 Green LED lamp
for product opera-
tion
6 On/off button
7 Hot water temper-
ature setting but-
tons ( ) and
( )
Page 8
4 Operation
8 Operating instructions Energy 0020201110_00
8
DHW mode
9
Heating mode
10Heating flow tem-
perature buttons
( ) and
( )
3.4 Description of the display
1
2
5
43
1 Hot water temper-
ature
2 Fault symbols
3 System pres-
sure/fault
message
4 Burner operation
display
5 Heating flow tem-
perature
3.5 Description of button
functions
Button Meaning
– Selecting hot water handling
mode
– Selecting heating mode
or
– Setting the hot water temperat-
ure
Setting the heating flow temperature
– Reset the product
On/off – Switching the product on/off
Adjustable values flash in the display.
4 Operation
4.1 Starting up the product
4.1.1 Opening the isolator devices
Conditions: The competent person who installed
the product will explain where the isolator devices
are and how to handle them.
▶ Ensure that the valves are open.
4.1.2 Switching on the product
▶ Press the on/off button.
◁ As soon as the product is supplied
with power, the display switches on.
After a few seconds, the product is
ready for operation.
4.2 Checking the pressure in the
heating installation
Note
When checking the pressure, there
must be no heating demand and/or
no hot water request.
1
1 Current filling
pressure
▶ Check the filling pressure for the
product once a month.
– Recommended filling pressure: 1
… 1.5 bar (100,000 … 150,000 Pa)
◁ If the filling pressure is correct, no
action needs to be taken.
▽ If the filling pressure is too low, add
more water to the heating installation.
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Operation 4
0020201110_00 Energy Operating instructions 9
4.3 Filling the heating installation
Caution.
Risk of material damage due
to heating water that is extremely calciferous or corrosive or contaminated by chemicals.
Unsuitable tap water damages
the seals and diaphragms,
blocks components in the
product and heating installation
through which the water flows
and causes noise.
▶ Only fill the heating install-
ation with suitable heating
water.
▶ In case of doubt, ask a com-
petent person for details.
Note
The competent person is responsible for filling the heating installation the first time, any subsequent
top-ups and the water quality.
Of these duties, only the task of
adding water to the heating installation may be undertaken by the
operator.
1. Open all radiator valves (thermostatic
radiator valves) of the heating installation.
2. Slowly open the filling cock on the underside of the product in the way you
were shown by the competent person.
3. Fill with water until the required filling
pressure is reached.
– Recommended filling pressure: 1
… 1.5 bar (100,000 … 150,000 Pa)
4. Check the filling pressure in the
display.
5. Close the filling cock after filling.
4.4 Selecting the operating mode
Note
After every ignition, the product
runs in "Heating + hot water"
mode.
The button lights up when the operating mode is activated.
1.
Press the button to activate/deactivate hot water operating
mode.
2.
Press the button to activate/deactivate heating mode.
Symbol Operating mode
+
Heating + hot water
Heating only
Hot water and frost protection only
‒ Absence/frost protection
4.5 Setting the hot water
temperature
Conditions: The temperature is controlled by the
boiler
▶
Press the or buttons to set
the hot water temperature.
Conditions: The temperature is controlled by the
room thermostat
▶ Set the hot water temperature on the
room thermostat.
Note
If you press the , or
button, the display shows .
4.5.1 Switching ECO mode on and
off
▶ Set the hot water temperature.
Page 10
4 Operation
10 Operating instructions Energy 0020201110_00
Conditions: Hot water temperature: < 50 ℃
–
mode is shown on the display.
Conditions: Hot water temperature: ≥ 50 ℃
–
mode is not shown on the
display.
4.6 Setting the heating flow
temperature
Applicability: Without the outside temperature
sensor, Without the room thermostat
▶
Use ( ) or ( ) to set the heating
flow temperature.
Note
The competent person may
have adjusted the minimum
and maximum possible temperature.
Applicability: Room thermostat
▶
Use ( ) to set the heating flow
temperature to the maximum value.
▶ Set the required heating temperature
at the room thermostat.
◁ The actual heating flow temperat-
ure is automatically regulated by
the room thermostat.
Applicability: Outside temperature sensor
▶ It is not possible to set the heating
flow temperature, even if you press
the ( ) or ( ) button.
◁ The display shows the heating
flow temperature calculated by the
boiler.
◁ The actual heating flow temperat-
ure is automatically regulated by
the boiler.
4.7 Frost protection
4.7.1 The product's frost protection
function
The frost protection function switches on
the boiler and the pump as soon as the
safety temperature in the heating circuit is
reached.
– Protection temperature: 12 ℃
The pump stops once the minimum water temperature in the heating circuit is
reached.
– Minimum water temperature: 15 ℃
Once the burner ignition temperature in
the heating circuit is reached, the burner
ignites until the switch-off temperature is
reached.
– Burner ignition temperature: 7 ℃
– Burner switch-off temperature: 35 ℃
The hot water circuit (cold and hot water)
is not protected by the boiler.
Frost protection for the system can only be
guaranteed by the boiler.
A controller is required to control the temperature of the system.
4.7.2 Frost protection for the
system
Note
Make sure that the product's power
supply and the gas supply are
working correctly.
Conditions: If you are away from home for several
days, Without controller
▶ Select the Away from home/frost pro-
tection (→ Page 9) mode.
◁ Only the water pressure is visible in
the heating circuit.
Page 11
Troubleshooting 5
0020201110_00 Energy Operating instructions 11
Conditions: If you are away from home for several
days, With controller
▶ Program the number of days you will
be away in the controller to activate the
frost protection devices.
Conditions: If you are away from home for a pro-
longed period
▶ Contact a qualified competent person,
who can completely drain the system or
protect the heating circuit by adding a
special frost protection agent for heating
installations.
5 Troubleshooting
5.1 Detecting and rectifying faults
▶ If problems occur whilst operating the
product, you can carry out certain selfchecks with the aid of the table in the
appendix.
Troubleshooting (→ Page 13)
▶ If the product still does not work without
any problems after the checks have
been carried out using the table, contact
Customer Service to rectify the problem.
5.2 Fault codes in the display
Fault codes have priority over all other displays. If several faults occur at the same
time, the corresponding codes are displayed alternately for two seconds each.
▶
If your product displays
xx
, contact
Customer Service.
6 Care and maintenance
6.1 Maintenance
An annual inspection and biennial maintenance of the product carried out by a
competent person is a prerequisite for
ensuring that the product is permanently
ready and safe for operation, reliable, and
has a long working life.
6.2 Caring for the product
Caution.
Risk of material damage
caused by unsuitable cleaning agents.
▶ Do not use sprays, scouring
agents, detergents, solvents
or cleaning agents that contain chlorine.
▶ Clean the casing with a damp cloth and
a little solvent-free soap.
6.3 Checking the condensate
drain pipework and tundish
▶ Regularly check the condensate drain
pipework and tundish for faults and,
particularly, for blockages.
You must not be able to see or feel any
obstructions in the condensate drain pipework and tundish.
▶ If you notice a fault, have it rectified by
Customer Service.
Page 12
7 Decommissioning
12 Operating instructions Energy 0020201110_00
7 Decommissioning
7.1 Temporarily decommissioning
the product
▶ Temporarily decommission the product
only if no frost is expected.
▶ Switch off the product via the main
switch installed on-site.
◁ The display goes out.
▶ When decommissioning the product for
an extended period (e.g. holiday), you
should also close the gas isolator cock
and the cold water stop cock.
7.2 Permanently
decommissioning the product
▶ Have the product permanently decom-
missioned by Customer Service.
8 Recycling and disposal
▶ The competent person who installed
your product is responsible for the disposal of the packaging.
If the product is identified with this
symbol:
▶ In this case, do not dispose of the
product with household waste.
▶ Instead, hand in the product to a collec-
tion centre for old electrical or electronic
appliances.
If the product contains batteries that
are marked with this symbol, these batteries may contain substances that are
hazardous to human health and the environment.
▶ In this case, dispose of the batteries at
a collection point for batteries.
9 Guarantee and customer
service
9.1 Guarantee
For information on the manufacturer's
guarantee, you can write to the contact
address that is provided on the back page.
9.2 Customer service
For contact details for our customer service department, you can write to the address that is provided on the back page, or
you can visit www.glow-worm.co.uk.
Page 13
Appendix
0020201110_00 Energy Operating instructions 13
Appendix
A Troubleshooting
Fault Cause Remedy
No hot water,
heating stays cold;
product does not
start
Building gas isolator cock closed Open the building-side gas isol-
ator cock
Building power supply switched off Switch on building power supply
On/off button on product switched off Switch on the on/off button on the
product
The heating flow temperature is set
too low, the heating water or hot water handling mode is switched off
and/or the hot water temperature is
set too low.
Select the required operating
mode
Set the heating flow temperature
and/or hot water temperature to
the required temperature
Filling pressure of the heating installation insufficient
Add more water to the heating
installation
Air in the heating installation Purging the radiators
If the problem occurs again: Inform the competent person
Ignition malfunction Press the fault clearance key
If the problem occurs again: Inform the competent person
Hot water handling
mode without any
problems; heating
does not start
No heat requirement via the controller
Check the timer programme on
the controller and correct if necessary
Check the room temperature and,
if required, correct the target room
temperature ("Controller operating
instructions")
The heating flow temperature is set
too low or heating mode is switched
on
Switch on heating mode
Set the heating flow temperature
to the required temperature
Air in the heating installation Purging the radiators
If the problem occurs again: Inform the competent person
No hot water, heating mode working
correctly
The hot water temperature set is too
low or hot water handling mode is
switched off
Switch on hot water handling
mode
Set the hot water temperature to
the required temperature
Traces of water
under the product
Condensate drain pipework blocked Check and, if required, clean the
condensate drain pipework
Leak in the system or the product Close the cold water supply to
the product, inform a competent
person
Page 14
Appendix
14 Operating instructions Energy 0020201110_00
Fault Cause Remedy
The display shows Fault Press the fault clearance key (Re-
set) and wait for five
seconds. If the fault persists, inform a competent person.
The display shows
and the pressure
display flashes
< 0.5 bar
( < 50,000 Pa)
Low water pressure in the system Add treated water
If the problem occurs again: Inform the competent person
The pressure
display flashes
≥ 2.5 bar
( ≥ 250,000 Pa)
The system pressure is too high Purge a radiator
If the problem occurs again: Inform the competent person
The display shows
xx
and the
pressure display
flashes
Fault message Inform a competent person
Page 15
Page 16
The energy you need
Publisher/manufacturer
Glow-worm
Nottingham Road ‒ Belper ‒ Derbyshire DE56 1JQ
© These instructions, or parts thereof, are protected by
copyright and may be reproduced or distributed only
with the manufacturer's written consent.
0020201110_00 - 06.02.2015 14:41:44
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