GE GUV27ESSMWW, GUD27ESPMDG, GUD27GSPMDG User Manual

SAFETY INFORMATION .........3

GETTING STARTED

Washer ............................. 6

Dryer .............................. 14

CARE AND CLEANING

Washer ..............................13

Dryer ................................15

TROUBLESHOOTING TIPS

Washer ..............................16

Dryer ............................... 20

CONSUMER SUPPORT

Warranty ........................... 23

Consumer Support ................... 24

OWNER’S MANUAL

GUV27 GUD27 GUD24

ENGLISH/FRANÇAIS/

ESPAÑOL

Write the model and serial numbers here:

Model # _________________

Serial # _________________

Open dryer door for model and

WASHER/DRYER

GE is a trademark of the General Electric Company. Manufactured under trademark license.

serial number tag.

234D2664P001

49-90581-2 12-17 GEA

THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.

Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.

We take pride in the craftsmanship, innovation and design that goes into every GE Appliances

product, and we think you will too. Among other things, registration of your appliance ensures that we

can deliver important product information and warranty details when you need them.

Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration

card included in the packing material.

2 49-90581-2

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

SAFETY INFORMATION

WARNING

DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with

gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode.

DO NOT place items exposed to cooking oils in your dryer. Items contaminated with cooking oils may

contribute to a chemical reaction that could cause a load to catch fire. To reduce the risk of fire due to contaminated loads, the final part of the tumble dryer cycle occurs without heat (cool down period). Avoid stopping a tumble dryer before the end of the drying cycle unless all items are quickly removed and spread out so that the heat is dissipated.

DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water.

These substances give off vapors that could ignite or explode.

Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for

2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time.

DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this

appliance is used near children. Before the appliance is removed from service or discarded, remove the door and lid to the drying and washing compartments. Failure to follow these instructions may result in death or injury to persons.

DO NOT reach into the appliance if the drum, tub or agitator is moving to prevent accidental entanglement.

DO NOT dry articles containing foam rubber or similarly textured rubber-like materials.

Clean lint screen before or after each load.

DO NOT operate the dryer without the lint filter in place.

DO NOT use fabric softeners or products to eliminate static unless recommended by the manufacturer of the

fabric softener or product.

D O N O T store combustible materials, gasoline or other flammable liquids near the dryer. Keep area around

the exhaust opening and adjacent surrounding areas free from the accumulation of lint, dust and dirt.

The interior of the appliance and exhaust duct should be cleaned periodically by qualified service personnel.

DO NOT install or store this appliance where it will be exposed to the weather.

DO NOT tamper with controls.

DO NOT

in the user maintenance instructions or in published user repair instructions that you understand and have the skills to carry out.

DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or

broken parts including a damaged cord or plug.

Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power or Start/Pause

button DOES NOT disconnect power.

DO NOT spray any type of aerosol into, on or near appliance, at any time. Do not use any type of spray

cleaner when cleaning dryer interior. Hazardous fumes or electrical shock could occur.

DO NOT store items that may burn or melt (such as clothing, paper material, plastics or plastic containers,

etc.) on top of the appliance nor hang them from the door.

Never climb on or stand on this stacked unit.

See “Electrical Requirements” located in the Installation Instructions for grounding instructions.

To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using

your appliance, follow basic precautions, including the following:

repair or replace any part of this appliance or attempt any servicing unless specifically recommended

READ AND SAVE THESE INSTRUCTIONS

49-90581-2 3

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

ADDITIONAL WASHER SAFETY

START-UP SEQUENCE

Any time the washer is being started or restarts after the washer lid has been opened and closed, the washer

will turn on the cold water valve for two short periods followed by a 10 second pause before continuing. If the lid is opened during this period, the washer will pause. You will have to push the Start button again to restart the cycle.

AUTOMATIC DRAIN SEQUENCE

Machine will automatically drain any time the lid is left open for more than 15 minutes and water is present.

Machine will automatically drain if left in a paused state with the lid closed for more than 24 hours and water is

SAFETY INFORMATION

present.

WHEN NOT IN USE

Turn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill

hoses; GE Appliances recommends changing the hoses every 5 years.

READ AND SAVE THESE INSTRUCTIONS

4 49-90581-2

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

ADDITIONAL GAS DRYER WARNINGS

SAFETY INFORMATION

WARNING

Failure to follow safety warnings exactly could result in serious injury, death, or property damage.

- DO NOT store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

- WHAT TO DO IF YOU SMELL GAS:

DO NOT try to light any appliance.

DO NOT touch any electrical switch; DO NOT use any phone in your building.

Clear the room, building, or area of any occupants.

Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s

instructions.

If you cannot reach your gas supplier, call the fire department.

- Installation and service must be performed by a qualified installer, service agency, or the gas supplier.

- Fire or Explosion Hazard

State of California Proposition 65 Warnings

WARNING

Gas appliances can cause low-level exposure to some of these substances, including benzene, carbon monoxide, formaldehyde, and soot, caused primarily by the incomplete combustion of natural gas or LP fuels. Exposure to these substances can be minimized by properly venting the dryer to the outdoors.

This product contains one or more chemicals known to the State of California to cause cancer, and birth defects or other reproductive harm.

READ AND SAVE THESE INSTRUCTIONS

49-90581-2 5

Getting started - Washer

WARNING

To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY

INFORMATION before operating this appliance.

Throughout this manual, features and appearance may vary from your model.

Step 1

Detergent

Fabric Softener

Liquid Bleach

• Add detergent

USING THE WASHER

• Add fabric softener (optional)

• Add bleach (optional).

Your washer has a security system that prevents opening the lid during the spin cycle. The lid lock prevents anyone (especially children) from reaching into the washer while the basket is spinning. The lid lock will release within 5 seconds after the basket stops spinning.

NOTE: This appliance is designed so that the washer and dryer can be operated at the same time.

Step 2 Step 3

• Loosely add items. Overloading may negatively impact wash performance.

• Select washer cycle.

• Select options.

See page 11 for suggested loading.

Trying to open the lid while locked could result in injuries. If the lid does not unlock after spinning, please contact service.

NOTE: If there is a power outage the lid lock can take 3 minutes to release.

Washer models:

Medium

Normal

Heavy

Colors

Light

Whites

O

Light Drain & Spin

Medium Bulky Items

Heavy

WASHER CYCLES

Speed Wash

Delicates

Casuals

GUD27 GUV27

Step 4

• Close lid.

• Press the Start/Pause button.

EDCBGA

Washer model:

GUD24

Colors

Medium

Normal

Heavy

Whites

Light

Medium

Heavy

Off

Drain

& Spin

Speed

Wash

Delicates

Casuals

Bulky Items

FDCBGA

6 49-90581-2

Getting started - Washer

Washer Cycles

The washer cycle controls the type of washing process. The cycle selector knob can be turned in either direction. Turning the knob after starting a cycle will stop the washer and change the cycle to the new selection. Press Start to begin the new cycle selection.

The chart below will help you match the items to be washed with the best washer cycle settings. For optimal performance, select the cycle that most closely matches the items being washed. Selections shown in bold are the recommended settings for that cycle.

Off - Washer is turned off and the Start button does not function. NOTE: When the control is turned to Off, the Status lights are off.

NOTE: The cycle selector does not rotate during the operation of the washer.

Items to Wash Cycle Wash Temp Cycle Details

Cycle for normal, regular, or typical use for washing up to a full load of normally soiled cotton clothing.

Whites and household linens Whites Hot

Large coats, bed spreads, mattress covers, sleeping bags, and similar large bulky items.

Casual clothes, lightly soiled office wear.

Lingerie and special care fabrics with light soil.

Small loads of lightly soiled items that are needed in a hurry.

Wet load of items. For items that need only to be rinsed, use this cycle with 2nd Rinse option (on some models).

Colors

Medium/

Normal

Bulky Items

Casuals Hot

Delicates Hot

Speed

Wash

Drain &

Spin

Hot

Warm

Colors

Cool Cold

Tap Cold

Warm

Colors

Cool Cold

Tap Cold

Hot

Warm

Colors

Cool Cold

Tap Cold

Warm

Colors

Cool Cold

Tap Cold

Warm

Colors

Cool

Cold

Tap Cold

Hot

Warm

Colors

Cool Cold

Tap Cold

Use Colors Medium/Normal cycle for normal, regular, or typical use for washing up to a full load of normally soiled cotton clothing. Choose the Warm or Hot water temperature selection as appropriate for your clothes load for a higher degree of cleaning. Incorporates multi-stage fills and wash periods to provide optimal fabric care.

Cycle tailored to clean and brighten your whites.

Provides a max fill wash water level to wash bulky items. Also incorporates a deep fill rinse to effectively rinse bulky items.

Wash cycle tailored to care for casual clothes and office wear items. Incorporates multi-stage fills and wash periods to provide optimal fabric care.

Utilizes a gentle agitate profile and a low spin speed to provide special care to delicate fabrics. It is recommended to place small or ultra delicate items in mesh bags before washing.

Utilizes an expedited wash cycle and time-saving continuous spray rinse to clean small lightly soiled loads in the fastest time possible.

Utilizes a high speed spin to extract water from wet items. For items that need to be rinsed, select the 2nd Rinse option (on some models) when using this cycle.

USING THE WASHER

49-90581-2 7

Getting started - Washer

Deep Rinse

Set this option when adding fabric softener to the washer.

Status lights

The Status lights show the stage the washer is in. When the selector knob is set to a new cycle, the Status lights will flash momentarily, showing the stages the cycle will go through.

Status light Illuminates

On When the fabric softener option has been selected. Wash When the washer is in the wash portion of the cycle. Rinse When the washer is in the rinse portion of the cycle.

Spin When the washer is draining and/or spinning.

USING THE WASHER

Lid Locked

NOTE: If the Status lights are blinking, the operation of the washer has been paused. To resume operation press the Start button (the lid must be closed).

Temperature

Select the water temperature for the washer cycle (all rinses use cold water). Always follow fabric manufacturer’s care label or instructions when laundering.

Tap Cold* uses incoming tap water, which can provide energy savings. For all other temperature selections, a mixture of hot and cold water is used to achieve the ideal temperature for each temperature setting.

* Please note that some detergents do not fully dissolve in very cold water. If you experience this, it is

When the washer lid is locked. This feature prevents the lid from being opened while the washer is in the spin cycle or coasting to a stop.

recommended you choose a setting other than Tap Cold.

Load Size

Loosely load clothes no higher than the top row of holes in the washer basket. Precise Fill - This selection automatically provides the correct amount of water suited to the

size and type of load placed in the unit. If you prefer to manually select the water level, select Small through Super. While Precise

Fill is best for most loads and general washing, you may want to manually select the load size for specialty items such as bulky, lightweight comforters or pillows, where you want to ensure a larger water level is applied. Manual load size selections should be made for wet items placed in the washer, such as soaked towels or garments.

Options (on some models)

Pre-Soak 15 mins. - This option begins with a brief agitation, soaks for this specified period of time, then moves through the rest of the cycle automatically.

2nd Rinse - When you use extra detergent or bleach to clean heavily soiled clothes, use the 2nd Rinse option to better remove additional residues.

Pre-Soak + 2nd Rinse - Turns both options on. Off - Turns these options off.

Start

Press Start to begin the cycle. With the lid closed pressing Start again will pause the cycle and Status lights will blink. To continue the cycle, close the lid and press Start again. The water fill will continue with the lid opened, except when Precise Fill (on some models) is selected as the load size. The lid must be closed to continue filling when Precise Fill (on some models) is selected.

If the lid is opened during the cycle, the cycle will pause and the Status lights will blink. To resume the cycle, close the lid and press Start.

If the machine is paused for more than 24 hours, the cycle will be cancelled. To stop the cycle, turn the Cycle Selector to the Off position. NOTE: Machine will automatically cancel and drain when water is present and the lid is left open for 15 minutes or the unit is left in a paused state for 24 hours with the lid closed. Select cycle and press Start to begin new cycle.

(on some models)

8 49-90581-2

Getting started - Washer

USING THE WASHER

Consumer Help Indicator

Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy for some situations that you can perform without the need to call for service. The chart below describes the helpful lights you may notice flashing on the display.

Spin and Rinse lights blinking

Wash and Rinse lights blinking (Water not entering washer)

Lid Locked light Lid Locked light will flash if 3 cycles have been started without opening the lid. The washer will not

If an out-of-balance condition is detected by the washer, the Spin and Rinse lights will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Drain & Spin cycle.

Check your house water supply. Did you forget to turn on one or both supply valves after installation or coming back from vacation? As soon as the lights start to flash, the washer will initiate a 4 minute lockout period. The washer controls won’t respond/change during this time. After the 4 minutes, you can begin your cycle again. If you try to bypass the lock-out period by unplugging the washer, the 4 minute timer will start over again.

start another cycle until the lid is opened. Try opening, then closing the lid and starting a new cycle. If the problem persists, call GE Appliances at 800.GE.CARES (800.432.2737) for service.

49-90581-2 9

Getting started - Washer

The Fabric Softener Dispenser

The fabric softener dispenser automatically releases

liquid fabric softener at the proper time during the cycle.

Do not stop the washer during the first spin. This will cause the dispenser to empty too soon.

To use, follow these steps:

Make sure dispenser is securely attached to agitator.

Use only diluted liquid fabric softener. Pour into

dispenser, using amount recommended on package.

USING THE WASHER

Never pour fabric softener directly on clothes. It may stain them.

NOTE: Do not pour bleach into FABRIC SOFTENER

dispenser.

Add water to dispenser until it reaches the maximum

fill line.

Do not pour anything into the agitator

if the dispenser is removed.

Select Deep Rinse button on control panel for proper

dispersion of the fabric softener.

Liquid Bleach Funnel

The water fill dilutes liquid chlorine bleach as the washer fills for the washer cycle.

Check clothing care labels for special instructions.

Measure liquid bleach carefully, following instructions

on the bottle.

Never pour undiluted liquid chlorine bleach directly

onto clothes or into the wash basket.

Do not pour powdered bleach into bleach funnel.

Before starting the washer, pour measured amount of

bleach directly into bleach funnel. Avoid splashing or over-filling dispenser. If you prefer to use powdered bleach, add it into the wash basket with your detergent.

Do not mix chlorine bleach with an oxi pre-treatment,

ammonia or acids such as vinegar and/or rust remover. Mixing can produce a toxic gas which may cause death.

NOTE: Do not pour bleach into FABRIC SOFTENER dispenser.

10 49-90581-2

Getting started - Washer

Always follow fabric manufacturer’s care label when laundering.

Sorting Wash Loads

Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton towels and socks separate from lint collectors including synthetic garments and dress pants.

USING THE WASHER

WARNING

DO NOT wash fabrics soiled with flammable liquids or cleaning solvents. No washer can completely remove oil. DO NOT wash or dry anything that has been soaked in or spotted with any type of oil (including cooking oils). Follow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance. DO NOT reach into the washer until all moving parts have stopped. Doing so can result in death, explosion, fire or amputation.

- Fire Hazard

Loading the Washer

Load dry items loosely, no higher than the top row of holes in the washer basket. When loading wet items, make sure you set the load/water level high enough to allow the items to move freely. Water level should just cover the clothes. To add items after washer has started, lift the lid and submerge additional items next to the agitator.

Average Small Load Average Medium Load Average Large Load

clothes

Ŷ

Do not wrap long items like sheets or pants around the agitator.

Ŷ

Do not wash fabrics containing flammable materials (waxes, cleaning fluids, etc.).

Agitation will not start with the lid up.

clothes

water

level

Proper Use of Detergent

Using too little or too much detergent is a common cause of laundry problems.

Use less detergent if you have soft water, a smaller load or a lightly soiled load.

For spots, apply pre-treatment to items as recommended on the product label. Application should be made in the basket to prevent overspray which may cause the coloring on the lid or graphics to fade.

Place detergent packets in the bottom of the wash basket before adding clothes.

water level

GE Appliances recommends the use of High Efficiency detergents such as in your energy efficient washer. HE detergents are formulated to work with low water wash and rinse systems. HE detergents reduce the oversudsing problems commonly associated with regular detergents.

When using high efficiency or concentrated detergents, consult the product label to determine amount required for optimum performance. Excessive detergent will negatively impact wash performance.

49-90581-2 11

Getting started - Washer

WiFi Connect (For customers in the United States only)

Your laundry center’s washer is GE Appliances WiFi Connect compatible using the optional GE Appliances ConnectPlus module.

To connect this appliance to the internet you will need to purchase a GE Appliances ConnectPlus and attach the module to your appliance through the communication port in the appliance. The GE Appliances ConnectPlus will allow your appliance to communicate with your smartphone for remote appliance monitoring, control and notifications.

Please visit www.GEAppliances.com/connect to learn more about connected appliance features and to learn what connected appliance app’s will work with your smartphone.

USING THE WASHER

WiFi Connectivity: For assistance with the appliance or the ConnectPlus network connectivity, please call GE Appliances at 800.GE.CARES.

Visit your local authorized GE Appliances Parts distributor or order by phone at 800.661.1616 during normal business hours.

Part Number Accessory

PBX10W00Y0 WiFi ConnectPlus module

12 49-90581-2

Care And Cleaning - Washer

Exterior of the Washer

Immediately wipe off any spills with a damp cloth.

Interior of the Washer

Leave the lid open after washing to allow moisture to evaporate. If you want to clean the basket, use a clean soft cloth dampened with liquid detergent; then rinse. (Do not use harsh or gritty cleaners.)

Cleaning the Fabric Softener Dispenser (on some models)

Remove the dispenser from the top of the agitator.

Separate the dispenser cup from the cover by grasping the top and pushing down on the

inside of the cup with your fingers. Dispenser cup will pop free from the cover. To clean the dispenser, soak both the dispenser cup and the dispenser cover in the following

solution:

1 US gallon (3.8 liters) warm water

1/4 cup (60 ml) heavy-duty liquid detergent

1 cup (240 ml) bleach

If necessary, loosen buildup with a clean, soft cloth after soaking. Do not use a stiff brush; you

may roughen the surface of the dispenser. Rinse and reassemble dispenser. Place dispenser back on the agitator.

CARE AND CLEANING - WASHER

Separate for cleaning

Water Supply Hoses

Hoses connecting washer to faucet should be replaced every 5 years.

Moving and Storage

Ask the service technician to remove water from drain pump and hoses. Do not store the washer where it will be exposed to the weather.

Long Vacations

Be sure water supply is shut off at faucets. Drain all water from hoses and water filter pump area if weather will be below freezing.

49-90581-2 13

Getting started - Dryer

WARNING

• Keep flammable materials and vapors, such as gasoline, away from dryer.

• DO NOT dry anything that has ever had anything flammable on it (even after washing).

• No washer can completely remove oil.

• DO NOT dry anything that has ever had any type of oil on it (including cooking oils).

To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY

INFORMATION before operating this appliance.

- Fire Hazard

• Items containing foam, rubber, or plastic must be dried on a clothesline.

• Follow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.

• Failure to do so can result in death, explosion, or fire.

USING THE DRYER

Throughout this manual, features and appearance may vary from your model.

Step 1

• Loosely add items.

• Close door. NOTE: Dryer will not

start with door open.

Step 2

• Select a dry cycle.

Step 3

• Press the Start button.

IMPORTANT: Clean the lint filter each time you use the dryer.

NOTE: This appliance is designed so that the washer and dryer can be operated at the same time.

Fabric Care/Temperature

Cottons (High Heat) For regular to heavy cottons. Easy Care (Med Heat) For synthetics, blends, delicates and items labeled permanent press. Delicates (Low Heat) For delicates, synthetics and items labeled tumble dry low. Quick Fluff (No Heat) For fluffing items without heat. Use the Timed Dry cycle.

Dryer Cycles

Cottons For cottons and most linens. For most loads, select Optimum dry. Easy Care For wrinkle-free, permanent press and delicate items, and knits. Delicates For delicate items, special-care fabrics and knits. Timed Dry Set the Cycle Selector at the desired drying time. Dewrinkle For removing wrinkles from items that are clean and dry or that are very lightly damp.

Quick Fluff

Automatic cycles determine fabric dryness and provide automatic sensored drying. The timer does not rotate during the cycle until the thermostats sense that the clothes are dry, then the timer rotates automatically to Off. Select Less Dry if you want your clothes slightly damp at the end of the drying cycle. Select More Dry if you want them to feel drier. Timed cycles run for a selected time.

For freshening or fluffing up already dry clothing, fabrics, linens and pillows. Use with

Fluff No Heat. Provides 10 minutes of no heat tumbling.

Timed Cycle

Timed Dry For manual drying. The timer rotates during the entire cycle.

Start - Close the dryer door. Press Start. Opening the door during operation will stop the dryer. To restart the

dryer, close the door and select Start to complete the cycle.

14 49-90581-2

Venting - Dryer

Venting the Dryer

For the best drying performance, the dryer needs to be properly vented. The dryer will use more energy and run longer if it is not vented to the specifications below. Carefully follow the details on Exhausting in the Installation Instructions.

USING THE DRYER

Correct Venting

WARNING

This dryer MUST be exhausted to the outdoors. Use only 4” rigid metal ducting for the home exhaust duct. Use only 4” rigid metal or UL-listed dryer transition duct to connect the dryer to the home exhaust.

DO NOT use a plastic vent. DO NOT exhaust into a chimney, kitchen exhaust, gas vent, wall, ceiling, attic, crawl space, or

concealed space of a building.

DO NOT install a screen in or over the exhaust duct. DO NOT install a booster fan in the exhaust duct.

DO NOT use duct longer than specified in the exhaust length table.

Failure to follow these instructions can result in death or fire.

- Fire Hazard

Incorrect

Venting

Care and Cleaning - Dryer

The Exterior: Wipe or dust any spills or washing

compounds with a damp cloth. Dryer control panel and finishes may be damaged by some laundry pretreatment soil and stain remover products. Apply these products away from the dryer. The fabric may then be washed and dried normally. Damage to your dryer caused by these products is not covered by your warranty.

The Lint Filter: Clean the lint filter before each use.

Slide out the grid that covers the filter. Run your fingers across the filter. A waxy buildup may form on the lint filter from using dryer-added fabric softener sheets. To remove this buildup, wash the lint screen in warm, soapy water. Dry thoroughly and replace. Do not operate the dryer without the lint filter and grid in place. Have a qualified technician vacuum the lint from the dryer once a year.

Model: GUD24

Model: GUD27 & GUV27

Dryer Interior and Duct: The interior of the

appliance and exhaust duct should be cleaned once a year by qualified service personnel.

The Exhaust Duct: Inspect and clean the exhaust

ducting at least once a year to prevent clogging. A partially clogged exhaust can lengthen the drying time.

Follow these steps:

1. Turn off electrical supply by disconnecting the plug from the wall socket.

2. Disconnect the duct from the dryer.

3. Vacuum the duct with the hose attachment and reconnect the duct.

The Exhaust Hood: Check with a mirror that the

inside flaps of the hood move freely when operating. Make sure that there is no wildlife (birds, insects, etc.) nesting inside the duct or hood.

Clean lint

from mesh

49-90581-2 15

Clean lint

from mesh

Troubleshooting Tips - Washer

Water Possible Causes What to do

Too many suds

Water leaks

Water temperature seems incorrect

TROUBLESHOOTING TIPS - WASHER

Water pumped out before cycle is complete

Water won’t drain Drain hose is kinked or

Washer pauses during spin cycle

Can hear but not see water at the end of the cycle

Water level seems low

Water siphoning out of washer

Too much detergent or soft water

Using too much detergent

Fill hoses or drain hose is improperly connected

Household drain may be clogged

Constant water pressure to the fill hoses at the water source

Cooler water temperatures provide improved energy efficiency

Water supply is turned off or improperly connected

Water valve screens are stopped up

House water heater is not set properly

Water was left in unit for 24 hours with lid closed or 15 minutes with lid open

improperly connected This is normal The washer may pause during the spin cycle to remove soapy

This is normal The pump pleaves a little water in its intake and this is diluted

This is normal Water may not cover the top level of the clothes. This is

Drain standpipe is too low or hose too far into standpipe

Measure your detergent carefully. Use less soap if you have soft water, a smaller load or a lightly soiled load.

Use less detergent. Use less soap if you have soft water, a smaller load or a lightly soiled load.

Make sure hose connections are tight at faucets and rubber washers are installed. Make sure end of drain hose is correctly inserted in and secured to drain facility.

Check household plumbing. You may need to call a plumber.

Tighten hoses at the faucets and turn the water off after each use. Check condition of the fill hoses; they should be replaced every 5 years.

New laundry detergents have been formulated to work with cooler water temperatures without affecting wash performance.

Turn both hot and cold faucets fully on and make sure hoses are connected to correct faucets.

Turn off the water source and remove the water connection hoses from the upper back of the washer. Use a brush or toothpick to clean the screens in the machine. Reconnect the hoses and turn the water back on.

Make sure house water heater is delivering water at 120°F–140°F (48°C– 60°C).

Previous cycle has been cancelled. Close lid, select new cycle, and start machine.

Straighten drain hose and make sure washer is not sitting on it. Top of drain outlet should be less than 8 ft (2.5 m) above floor.

water more efficiently.

with clean rinse water.

normal for this high efficiency washer. The drain hose must exceed 30” height at some point between

the washer back and the drain pipe. Use anti-siphon clip. See the Installation Instructions.

16 49-90581-2

Troubleshooting Tips - Washer

Operation Possible Causes What to do

Washer won’t operate

Movement inside machine when shut off

Short spray and delay after pushing the Start button

Washer spins and pauses at the beginning of cycles

Washer pauses during wash cycle

Basket seems loose Basket moves or rotates

Blinking Spin light or Spin light on at end of cycle

Washer is unplugged Make sure cord is plugged securely into a working outlet. Water supply is turned

off Controls are not set

properly Lid is open—safety

feature prevents agitation and spinning when lid is up

Circuit breaker/fuse is tripped/blown

Electronics need to be reset

Start was not pressed Press Start. Shifting mechanism is

disengaging the motor

Lid was opened and closed between cycle selection and start

This is normal The washer is sensing the load.

The Soak Option was chosen

This is normal Many cycles incorporate as series of soaks within the agitation

freely Out of balance condition

has been detected

Turn both hot and cold faucets fully on.

Check controls.

Close lid and reset cycle, to the beginning if necessary.

Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer should have separate outlet.

Unplug washer, wait 2 minutes, plug back in and press Start.

When the machine is manually turned off, the shifter will disengage the motor before completely shutting down. If lid is raised before the motor is disengaged, it will resume when lid is closed.

This is normal. See START-UP SEQUENCE in the Safety Instructions section.

This is normal. The washer alternates between agitate and soak during these cycles to get your clothes cleaner with less wear.

period to get your clothes clean with less wear. Washer basket does not have a traditional brake. Washer

basket will move freely. This is normal. Allow cycle to continue and finish.

If load is wet at the end of the cycle, even out load and run a

Drain & Spin cycle.

TROUBLESHOOTING TIPS - WASHER

49-90581-2 17

Troubleshooting Tips - Washer

Performance Possible Causes What to do

Clothes too wet

Colored spots

Grayed or yellowed clothes

Lint or residue on clothes

TROUBLESHOOTING TIPS - WASHER

Pilling

Snags, holes, tears, rips or excessive wear

Incorrect spin cycle selected

Wash load out of balance

Incorrect use of fabric softener

Dye transfer Sort whites or lightly colored items from dark colors Detergent amount Be sure to follow detergent manufacturer’s directions. Hard water Use a water conditioner like Calgon brand or install

Water is not hot enough Make sure water heater is delivering water at 120°F–140°F

Washer is overloaded Select load size to match clothes load. Dye transfer Sort clothes by color. If fabric label states wash separately,

Clothes are air or line dried

Incorrect sorting Separate lint producers from lint collectors. Washing too long Wash small loads for a shorter time than larger loads Detergent not dissolving Add detergent as wash basket fills with water, before you load

Overloading Load clothes no higher than the top row of holes in the washer

Incorrect use of fabric softener

Result of normal wear on poly-cotton blends and fuzzy fabrics

Pins, snaps, hooks, sharp buttons, belt buckles, zippers and sharp objects left in pockets

Make sure the spin cycle selected matches the load you are washing. Some fabrics will feel wetter when rinsed with cold water.

Redistribute load in washer and run through Drain & Spin cycle.

Check fabric softener package for instructions and follow directions for using dispenser.

Pretreat stain and rewash.

a water softener.

(48°C– 60°C).

unstable dyes may be indicated. If you do not dry your clothes with a clothes dryer, your

clothes may retain more lint.

clothes. Try a liquid detergent. Use warmer water temperature.

basket. Check fabric softener package for instructions and follow

directions for using dispenser. While this is not caused by the washer, you can slow the pilling

process by washing garments inside out.

Fasten snaps, hooks, buttons and zippers.

Remove loose items like pins, objects in pockets and sharp buttons.

Turn knits (which snag easily) inside out.

Undiluted chlorine bleach

Chemicals like hair bleach or dye, permanent wave solution

Check bleach package instructions for proper amount.

Never add undiluted bleach to wash or allow clothes to come in contact with undiluted bleach.

Rinse items that may have chemicals on them before washing.

18 49-90581-2

Troubleshooting Tips - Washer

Performance Possible Causes What to do

Wrinkling Improper sorting Avoid mixing heavy items (like work clothes) with light items

(like blouses). Try a fabric softener.

Overloading or incorrect water level

Incorrect wash and dry cycles

Repeated washing in water that is too hot

Sounds Possible Causes What to do

“Metallic clicking” Shifter mechanism

is engaging or disengaging

Back and forth “swoosh” or light “clicking” sound during agitate

Quick short agitation sounds

“Click” when water stops filling

“Clicking” behind Control Panel during fill

Water volume changes during fill

Motor “whinding up” or “coasting down” in spin

“Humming” Water drain pump The drain pump will make a humming sound when pumping

“Gurgling” Water drain pump When the pump starts drawing in air, It starts to gurgle. The

Electric motor reversing direction

Clothing redistribution At different periods of the agitation phase, the motor makes

Relay switch The relay makes a click sound when activated. The water level

Automatic Temperature Control Valve

Motor ramping up/down during spin cycle

Load your washer so clothes have enough room to move freely with water covering all of the clothes.

Match Cycle selection to the type of fabric you are washing (especially for easy care loads).

Wash in warm or cold water.

The drive system will engage at the start of agitate and disengage when agitate is complete. This occurs multiple times during the wash.

This sound is the motor rotating back and forth to agitate your laundry.

short agitation strokes to redistribute the load.

activates the relay and stops filling. This valve mixes in cold and hot water. The “clicking” is the

valve turning on and off.

This valve mixes in cold and hot water. The sound changes when the valves are turned on and off.

The motor will speed up incrementally during the spin cycle. When spin is complete, it will coast until it stops.

out water after agitation stops and continue until spin is complete.

washer should then begin spinning and the sound will continue until it is done spinning.

TROUBLESHOOTING TIPS - WASHER

Washer sounds that may be different from your prior washer:

Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds are all part of the normal wash cycle.

To listen and watch videos of normal washer operation, please go to http://products.geappliances.com/appliance/gea-support-search-content?contentid=23061 or scan the QR code.

49-90581-2 19

Troubleshooting Tips - Dryer

Problem Possible Causes What to do

Dryer doesn’t start Dryer is unplugged Make sure the dryer plug is pushed completely into

the outlet.

Fuse is blown/circuit breaker is tripped

Dryer doesn’t heat Fuse is blown/circuit

breaker is tripped; the dryer may tumble but not heat

Gas service is off Make sure gas shutoff at dryer and main shutoff are fully

Dryer shakes or makes noise

Greasy spots on clothes

Lint on clothes Lint filter is full Clean lint screen before each load.

TROUBLESHOOTING TIPS - DRYER

Static occurs No fabric softener was

Inconsistent drying times

Some shaking/noise is normal. Dryer may be sitting unevenly

Improper use of fabric softener

Drying dirty items with clean ones

Clothes were not completely clean

Improper sorting Sort lint producers (like chenille) from lint collectors (like

Static electricity can attract lint

Overloading Separate large loads into smaller ones. Paper, tissue, etc. left in

pockets

used

Overdrying Try a fabric softener.

Synthetics, permanent press and blends can cause static

Type of heat Automatic drying times will vary according to the type of

Check the house fuse/circuit breaker box and replace fuse or reset breaker. Note: Most electric dryers use 2 fuses/ breakers.

Check the house fuse/circuit breaker box and replace both fuses or reset both breakers. Your dryer may tumble if only one fuse is blown or one breaker tripped.

open. Move dryer to an even floor space, or adjust leveling legs as

necessary until even.

Follow directions on fabric softener package.

Use your dryer to dry only clean items. Dirty items can stain clean items and the dryer.

Sometimes stains which cannot be seen when the clothes are wet appear after drying. Use proper washing procedures before drying.

corduroy). See suggestions in this section under STATIC.

Empty all pockets before laundering clothes.

Try a fabric softener. Bounce™ Fabric Conditioner Dryer Sheets have been

approved for use in all GE Appliances dryers when used in accordance with the manufacturer’s instructions.

Adjust setting to Less Dry. Try a fabric softener.

heat used (electric, natural or LP gas), size of load, types of fabrics, wetness of clothes and condition of exhaust ducts.

20 49-90581-2

Troubleshooting Tips - Dryer

Dryer Problem Possible Causes What to do

Clothes take too long to dry

Clothes are wrinkled

Clothes shrink Some fabrics will

Improper sorting Separate heavy items from lightweight items (generally, a

well-sorted washer load is a well-sorted dryer load).

Large loads of heavy fabrics (like beach towels)

Controls improperly set Match control settings to the load you are drying. Lint filter is full Clean lint filter before every load. Improper or obstructed

ducting

Blown fuses or tripped circuit breaker

Overloading/combining loads

Underloading If you are drying only one or two items, add a few items

Overdrying Select a shorter drying time.

Letting items sit in dryer after cycle ends

Overloading Separate large loads into smaller ones.

naturally shrink when washed. Others can be safely washed, but will shrink in the dryer

Large, heavy fabrics contain more moisture and take longer to dry. Separate large, heavy fabrics into smaller loads to speed drying time.

Check installation instructions for proper ducting/venting. Make sure ducting is clean, free of kinks and unobstructed.

Check to see if outside wall damper operates easily. Check the Installation Instructions to make sure the dryer

venting is correct. Replace fuses or reset circuit breakers. Since most dryers

use 2 fuses/breakers, make sure both are operating. Do not put more than one washer load in the dryer at a time.

to ensure proper tumbling.

Remove items while they still hold a slight amount of moisture. Select a Less Dry setting.

Remove items when cycle ends and fold or hang immediately.

To avoid shrinkage, follow garment care labels exactly. Some items may be pressed back into shape after drying If you are concerned about shrinkage in a particular

item, do not machine wash or tumble dry it.

TROUBLESHOOTING TIPS - DRYER

49-90581-2 21

Notes

NOTES

22 49-90581-2

+ 50 hidden pages