GE GUD24GSSJWW User Manual
GEAppliances.com
Safety Instructions
Operating Instructions
Care and Cleaning
of the Dryer ...................... 12
Care and Cleaning
of the Washer ...................... 9
Control Panel Dryer ...............10
Control Panel Washer ..............6
Control Settings Dryer .............10
Control Settings Washer .........6, 7
Features Washer ................... 8
Loading and Using
the Dryer ......................... 13
Loading and Using
the Washer ........................ 9
Troubleshooting
Troubleshooting Washer .......14-16
Troubleshooting Dryer ........ 17, 18
Consumer Support
Consumer Support ................20
Warranty ..........................19
..........2-5
Owner’s Manual
GUD24
GUD27
English/Français/Español
Write the model and serial
number here:
Model # _____________
Serial # ______________
Open Dryer door for Model and
Serial number tag.
Washer/Dryer
189D7218P003
49-90532 11-14 GE Printed in Mexico
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
This is the safety alert symbol. This symbol alerts you to potential hazards that can kill you or hurt you and others. All safety
messages will follow the safety alert symbol and the word “DANGER”, “WARNING”, or “CAUTION”. These words are defined as:
DANGER
WARNING
CAUTION
Indicates a hazardous situation which, if not avoided, will result in death or serious injury.
Indicates a hazardous situation which, if not avoided, could result in death or serious injury.
Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
Read all instructions before using the appliance.
DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with gasoline,
dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode.
DO NOT place items exposed to cooking oils in your dryer. Items contaminated with cooking oils may contribute to a
chemical reaction that could cause a load to catch fire.
DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These
substances give off vapors that could ignite or explode.
Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for 2 weeks
or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a
washing machine, turn on all hot-water faucets and let the water flow from each for several minutes. This will release
any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time.
DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this appliance is
used near children. Before the appliance is removed from service or discarded, remove the door and lid to the drying
and washing compartments. Failure to follow these instructions may result in death or injury to persons.
DO NOT reach into the appliance if the drum, tub or agitator is moving to prevent accidental entanglement.
DO NOT use heat to dry articles containing foam rubber or similarly textured rubber-like materials.
Clean lint screen before or after each load. DO NOT operate the dryer without the lint filter in place.
DO NOT use fabric softeners or products to eliminate static unless recommended by the manufacturer of the fabric
softener or product.
Do not store combustible materials, gasoline or other flammable liquids near the dryer.
opening and adjacent surrounding areas free from the accumulation of lint, dust and dirt. Keep dryer area clear and free
from items that would obstruct the flow of combustion and ventilation air.
The interior of the appliance and exhaust duct should be cleaned periodically by qualified service personnel.
DO NOT install or store this appliance where it will be exposed to the weather.
DO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless specifically
recommended in the user maintenance instructions or in published user repair instructions that you understand and
have the skills to carry out.
DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts
including a damaged cord or plug.
To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using your appliance,
follow basic precautions, including the following:
Keep area around the exhaust
2
GEAppliances.com
IMPORTANT SAFETY INSTRUCTIONS
Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power or Start/Pause button DOES NOT
disconnect power.
DO NOT spray any type of aerosol into, on or near appliance, at any time. Do not use any type of spray cleaner when cleaning
dryer interior. Hazardous fumes or electrical shock could occur
Do not store items that may burn or melt (such as clothing, paper material, plastics or plastic containers, etc) on top of
the appliance nor hang them from the door.
Never climb on or stand on this stacked unit.
See “Electrical Requirements” located in the Installation Instructions for grounding instructions.
.
SAVE THESE INSTRUCTIONS
ADDITIONAL GAS DRYER WARNINGS
WARNING
- DO NOT store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
- WHAT TO DO IF YOU SMELL GAS:
• DO NOT try to light any appliance.
• DO NOT touch any electrical switch; DO NOT use any phone in your building.
• Clear the room, building, or area of any occupants.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, service agency, or the gas supplier.
For your safety, the information in this manual must be followed to minimize the risk of fire or explosion
or to prevent damage, personal injury, or death.
State of California Proposition 65 Warnings:
The California Safe Drinking Water and Toxic Enforcement Act requires the governor of California to publish a list of substances
known to the state to cause cancer, birth defects or other reproductive harm and requires businesses to warn of potential exposure
to such substances.
WARNING
Gas appliances can cause low-level exposure to some of these substances, including benzene, carbon monoxide, formaldehyde and
soot, caused primarily by the incomplete combustion of natural gas or LP fuels. Exposure to these substances can be minimized by
properly venting the dryer to the outdoors.
This product contains one or more chemicals known to the State of California to cause cancer, birth defects or
other reproductive harm.
SAVE THESE INSTRUCTIONS
3
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
PROPER INSTALLATION
This washer must be properly installed and located in accordance with the Installation Instructions before it is used.
If you did not receive an Installation Instructions, you can receive one by visiting GEAppliances.com or by calling
800.GE.CARES (800.432.2737). In Canada, visit www.geappliances.ca or call 800.561.3344.
Ensure that the hot water hose is connected to the “H”
valve and the cold water hose is connected to the “C”
valve.
Install or store where it will not be exposed to
temperatures below freezing or exposed to the weather,
which could cause permanent damage and invalidate the
warranty.
Properly ground washer to conform with all
governing codes and ordinances. Follow details
in Installation Instructions.
This washer does include water supply hoses.
GE strongly recommends the use of factory specified
parts. A list of factory hoses available for purchase are
listed below. These hoses are manufactured and tested to
meet GE specifications.
GE strongly recommends the use of new water supply
hoses. Hoses degrade over time and need to be replaced
every 5 years to reduce the risk of hose failures and water
damage.
Parts and Accessories
WARNING
Plug into a grounded 3 prong outlet.
DO NOT remove ground prong.
DO NOT use an adapter.
DO NOT use an extension cord.
Failure to do so can result in death, fire or electrical
shock.
- Electrical Shock Hazard
Order on-line at GEApplianceparts.com today, 24 hours a
day or by phone at 800.626.2002 during normal business
hours. In Canada, visit your local GE parts distributor or call
800.661.1616.
Part Number Accessory
PM14X10002 4 ft Rubber Water Supply Hoses
Or
PM14X10005 4 ft Braided Metal Water Supply Hoses
WX10X10011 Tide® Washing Machine Cleaner*
PM7X1 Washer Floor Tray
4
* Tide® is a registered trademark of Procter & Gamble
GEAppliances.com
WASHER CAPACITY:
Average Small Load Average Medium Load Average Large Load
clothes
clothes
clothes
water
level
water
level
WHEN NOT IN USE
Turn off water faucets to minimize leakage if a break or
rupture should occur. Check the condition of the fill hoses;
GE recommends changing the hoses every 5 years.
water
level
SAVE THESE INSTRUCTIONS
5
About the Washer control panel.
Quick Start Guide
STEP 1
• Add detergent
• Add fabric softener
(optional)
• Add bleach
(optional).
STEP 3
• Select load size and
other wash options
• Select wash cycle
Your washer has a security system that prevents opening the
lid during the spin cycle. The lid lock prevents anyone (especially
children) from reaching into the washer while the basket is
spinning. The lid lock will be release within 5 seconds after the
basket stop spinning.
Detergent
Fabric Softener
Liquid
Bleach
STEP 2
• Add clothes
STEP 4
• Close lid
• Push Start
Trying to open the lid while locked could result in injuries. If the
lid does not unlock after spinning, please contact service.
NOTE: If there is a power outage the lid lock can take 3 minutes
to release.
Washer model:
GUD24
A F B C D E
Washer model:
GUD27
A F B C D E
Note: This appliance is designed so that the washer and dryer can be operated at the same time.
6
GEAppliances.com
Wash Cycle Selector
A
The wash cycle controls the length and intensity of the washing process. The knob can be turned in either direction. Turning the
Cycle Selector knob after starting a cycle will stop the washer and reset the cycle to the new selection. Press Start to begin the
new cycle selection.
The chart below will help you match the wash cycle setting with your clothing. The chart is ranked from longest to shortest cycle
time and wash intensity. (Cycles vary by model.)
Power Clean - Uses more water than standard wash cycles. It is recommended for extra-large loads and heavily soiled clothes.
Cottons - For heavy to lightly soiled cottons, household linens, work and play clothes.
Permanent Press - For wrinkle-free and permanent press items, and knits.
Delicates - For lingerie and special-care fabrics with light to normal soil.
Quick Rinse - Rinses and spins non-soiled items where a rinse only is desired.
Spin Only - For draining the tub and spinning water out of clothes.
Off - Washer is turned off and the Start button does not function.
NOTE: When the control is turned to OFF, the Status lights are off.
NOTE: The cycle selector does not rotate during the operation of the washer.
Deep Rinse
B
Set this option when adding fabric softener to the washer.
Status lights
C
The Status lights show the stage the washer is in. When the selector knob is set to a new cycle, the Status lights will
flash momentarily, showing the stages the cycle will go through.
Status light Illuminates
On When the fabric softener option has been selected.
Wash When the washer is in the wash portion of the cycle.
Rinse When the washer is in the rinse portion of the cycle.
Spin When the washer draining and/or spinning.
Lid Locked
When the washer lid is locked. This feature prevents the lid from being opened while the
washer is in the spin cycle or coasting to a stop.
NOTE: If the Status lights are blinking, the operation of the washer has been paused. To resume operation
press the Start button (the lid must be closed).
Temperature
D
Select the water temperature for the wash cycle (all rinses use cold water). Always follow fabric manufacturer’s care
label or instructions when laundering.
Tap Cold* uses incoming tap water, which can provide energy savings. For all other temperature selections, a mixture
of hot and cold water is used to achieve the ideal temperature for each temperature setting.
* Please note that some detergents do not fully dissolve in very cold water. If you experience this, it is
recommended you choose a setting other than Tap Cold.
Load Size
E
Loosely load clothes no higher than the top row of holes in the washer basket.
Auto Load Sensing- This selection automatically provides the correct amount of water suited to the size and type of load
placed in the unit.
Start
F
Press Start to begin the cycle. With the lid closed pressing Start again will pause the cycle and Status lights will blink. To
continue the cycle, close the lid and press Start again. The water fill will continue with the lid opened, except when Auto Load
Sensing is selected as the load size. (The lid must be closed to continue filling when Auto Load Sensing is selected.)
If the lid is opened during the cycle, the cycle will pause and the Status lights will blink. To resume the cycle, close the lid and
press Start.
If the machine is paused for more than 24 hours, the cycle will be cancelled. To stop the cycle, turn the Cycle Selector to the
Off position.
7
About the Washer features.
The Fabric Softener Dispenser
The fabric softener dispenser automatically
releases liquid fabric softener at the proper time
during the cycle.
Do not stop the washer during the first spin. This
will cause the dispenser to empty too soon.
Add water to dispenser until it reaches the
3
maximum fill line.
To use, follow these steps:
Make sure dispenser is securely attached to .
1
Use only diluted liquid fabric softener.
2
Pour into dispenser, using amount
recommended on package.
Never pour fabric softener directly on clothes. It
may stain them.
NOTE: Do not pour bleach into FABRIC SOFTENER
dispenser.
Do not pour anything into the
agitator if the dispenser is removed.
Select FABRIC SOFTENER button on control
4
panel for proper dispersion of the fabric
softener.
Cleaning the Fabric Softener Dispenser
Remove the dispenser from the top of the agitator.
1
Separate the dispenser cup from the cover by grasping the top and pushing down on the inside of
2
the cup with your fingers. Dispenser cup will pop free from the cover.
Separate for cleaning
To clean the dispenser, soak both the dispenser cup and the dispenser cover in the following solution:
3
1 US gallon (3.8 liters) warm water
1/4 cup (60 ml) heavy-duty liquid detergent
1 cup (240 ml) bleach
If necessary, loosen buildup with a clean, soft cloth after soaking. Do not use a stiff brush; you may
4
roughen the surface of the dispenser.
Rinse and reassemble dispenser. Place dispenser back on the agitator.
5
Liquid Bleach Funnel
The water fill dilutes liquid chlorine bleach as the washer fills for the wash cycle.
Check clothing care labels for special instructions.
1
Measure liquid bleach carefully, following instructions on the bottle.
2
Never pour undiluted liquid chlorine bleach directly onto clothes or into the wash basket.
Do not pour powdered bleach into bleach funnel.
Before starting the washer, pour measured amount of bleach directly into bleach funnel. Avoid
3
splashing or over-filling dispenser. If you prefer to use powdered bleach, add it into the wash basket
with your detergent.
Do not mix chlorine bleach with ammonia or acids such as vinegar and/or rust remover. Mixing can
produce a toxic gas which may cause death.
NOTE: Do not pour bleach into FABRIC SOFTENER dispenser.
8
Loading and using the washer.
Always follow fabric manufacturer’s care label when laundering.
Sorting Wash Loads
Sort by color (whites, lights, colors), soil level, fabric type
(sturdy cottons, easy care, delicates) and whether the
fabric produces lint (terry cloth, chenille) or collects lint
(velveteen, corduroy).
WARNING
Never place items in the washer that are dampened with gasoline or other flammable liquids.
No washer can completely remove oil.
Do not dry anything that has ever had any type of oil on it (including cooking oils).
Doing so can result in death, explosion, or fire.
- Fire Hazard
Loading the Washer
Load dry items loosely, no higher than the top row of
holes in the washer basket. When loading wet items,
make sure you set the load/water level high enough
to allow the items to move freely. Water level should
just cover the clothes. To add items after washer has
started, lift the lid and submerge additional items next
to the agitator.
Do not wrap long items like sheets or pants around the
agitator.
Do not wash fabrics containing flammable materials
(waxes, cleaning fluids, etc.).
Agitation will not start with the lid up.
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Proper Use of Detergent
Add detergent and start the washer before adding
clothes so that the detergent can work effectively.
Using too little or too much detergent is a common
cause of laundry problems.
Care and cleaning of the washer.
Wash Basket: Leave the lid open after washing to allow
moisture to evaporate. If you want to clean the basket,
use a clean soft cloth dampened with liquid detergent;
then rinse. (Do not use harsh or gritty cleaners.)
Fill Hoses: GE recommends changing the hoses every
5 years.
Exterior: Immediately wipe off any spills. Wipe with
damp cloth. Try not to hit surface with sharp objects.
You can use less detergent if you have soft water, a
smaller load or a lightly soiled load.
Moving and Storage: Ask the service technician
to remove water from drain pump and hoses. See
the Installation Instructions packed with product for
information on how to reinstall the shipping rod to
keep the tub stationary when moving the washer. For
more information, visit GEAppliances.com or call 800.
GE.CARES (800.432.2737).
In Canada, visit GEAppliances.ca or call 800.561.3344.
Do not store the washer where it will be exposed to the
weather.
Long Vacations: Be sure water supply is shut off at
faucets. Drain all water from hoses if weather will be
below freezing.
9
About the Dryer control panel.
WARNING!
To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS before
operating this appliance.
WARNING
Explosion Hazard
Keep flammable materials and vapors, such as gasoline, away
from dryer.
DO NOT dry anything that has ever had anything flammable on it
(even after washing).
Failure to do so can result in death, explosion, or fire.
Throughout this manual, features and appearance may vary from your model.
No washer can completely remove oil.
Do not dry anything that has ever had any type of oil on it
(including cooking oils).
Items containing foam, rubber, or plastic must be dried on a
clothesline or by using an air dry cycle.
Failure to follow these instructions can result in death or fire.
WARNING
Fire Hazard
10
12
Note: This appliance is designed so that the washer and dryer can be operated at the same time.
IMPORTANT: Clean the lint filter each time you use the dryer
GEAppliances.com
1
Fabric Care/Temperature
Cottons For regular to heavy cottons.
Delicates For delicates, synthetics and items labeled tumble dry low.
EASY Care For synthetics, blends, delicates and items labeled permanent press.
Quick Fluff For fluffing items without heat. Use the Timed Dry cycle.
Drying Cycles
Cottons For cottons and most linens. For most loads, select Optimum Dry.
Delicates For delicate items, special-care fabrics and knits.
Easy Care For wrinkle-free, permanent press and delicate items, and knits.
Timed Dry Set the Cycle Selector at the desired drying time.
Dewrinkle For removing wrinkles from items that are clean and dry or that are very lightly damp.
Quick Fluff
Automatic cycles determine fabric dryness and provide automatic sensored drying. The timer does not rotate during the
cycle until the thermostats sense that the clothes are dry, then the timer rotates automatically to Off.
Select Less Dry if you want your clothes slightly damp at the end of the drying cycle.
Select More Dry if you want them to feel drier. Timed cycles run for a selected time.
For freshening or fluffing up already dry clothing, fabrics, linens and pillows. Use with Fluff No
Heat. Provides 10 minutes of no heat tumbling.
Timed Cycle
2
Timed Dry For manual drying. The timer rotates during the entire cycle.
Start-Close the dryer door. Press Start. Opening the door during operation will stop the dryer. To
restart the dryer, close the door and select Start to complete the cycle.
11
Care and Cleaning of the Dryer.
The Exterior: Wipe or dust any spills or washing
compounds with a damp cloth. Dryer control panel
and finishes may be damaged by some laundry
pretreatment soil and stain remover products. Apply
these products away from the dryer. The fabric may
then be washed and dried normally. Damage to your
dryer caused by these products is not covered by your
warranty.
The Lint Filter: Clean the lint filter before each use.
Slide out the grid that covers the filter. Run your
fingers across the filter. A waxy buildup may form on
the lint filter from using dryer-added fabric softener
sheets. To remove this buildup, wash the lint screen
in warm, soapy water. Dry thoroughly and replace. Do
not operate the dryer without the lint filter and grid in
place. Have a qualified technician vacuum the lint from
the dryer once a year.
Dryer Interior and Duct: The interior of the appliance
and exhaust duct should be cleaned once a year by
qualified service personnel.
The Exhaust Duct: Inspect and clean the exhaust
ducting at least once a year to prevent clogging. A
partially clogged exhaust can lengthen the drying time.
Follow these steps:
1. Turn off electrical supply by disconnecting the plug
from the wall socket.
2. Disconnect the duct from the dryer.
3. Vacuum the duct with the hose attachment and
reconnect the duct.
The Exhaust Hood: Check with a mirror that the inside
flaps of the hood move freely when operating. Make
sure that there is no wildlife (birds, insects, etc.) nesting
inside the duct or hood.
Model: GUD24 Model: GUD27
12
Clean lint
from mesh
Clean lint
from mesh
Loading and using the Dryer.
Venting the Dryer
For the best drying performance, the dryer needs to be properly vented. The dryer will use more energy and run
longer if it is not vented to the specifications below. Carefully follow the details on Exhausting in the Installation
Instructions.
GEAppliances.com
WARNING
This dryer MUST be exhausted to the outdoors.
Use only 4” rigid metal ducting for the home exhaust duct.
Use only 4” rigid metal or UL-listed dryer transition duct to connect the dryer to the
home exhaust.
DO NOT use a plastic vent.
DO NOT use a metal foil vent.
DO NOT exhaust into a chimney, kitchen exhaust, gas vent, wall, ceiling, attic, crawl
space, or concealed space of a building.
DO NOT install a screen in or over the exhaust duct.
DO NOT use duct longer than specified in the exhaust length table.
Failure to follow these instructions can result in death or fire.
Correct
Venting
- Fire Hazard
Incorrect
Venting
13
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit GEAppliances.com.
In Canada, visit GEAppliances.ca. You may not need to call for service.
Water Possible Causes What to do
Too many suds Too much detergent
Using too much
detergent
Fill hoses or drain
hose is improperly
connected
Water leaks
Water temperature
seems incorrect
Water pumped
out before cycle is
complete
Water won’t drain
Washer pauses during
spin cycle
Can hear but not see
water at the end of
the cycle
Household drain may
be clogged
Constant water
pressure to the fill
hoses at the water
source
Cooler water
temperatures provide
improved energy
efficiency
Water supply
is turned off or
improperly connected
Water valve screens
are stopped up
House water heater is
not set properly
Lid lifted or cycle was
put in pause for over
24 hours
Drain hose is kinked
or improperly
connected
This is normal The washer may pause during the spin cycle to remove soapy water more
This is normal
Measure your detergent carefully. Use less soap if you have soft water, a
smaller load or a lightly soiled load.
Use less detergent. Use less soap if you have soft water, a smaller load or a
lightly soiled load.
Make sure hose connections are tight at faucets and rubber washers are
installed. Make sure end of drain hose is correctly inserted in and secured to
drain facility.
Check household plumbing. You may need to call a plumber.
Tighten hoses at the faucets and turn the water off after
each use.
Check condition of the fill hoses; they should be replaced
every 5 years.
New laundry detergents have been formulated to work with cooler water
temperatures without affecting wash performance.
Turn both hot and cold faucets fully on and make sure hoses are connected to correct faucets.
Turn off the water source and remove the water connection hoses from the
upper back of the washer. Use a brush or toothpick to clean the screens in
the machine. Reconnect the hoses and turn the water back on.
Make sure house water heater is delivering water at 120°F–140°F (48°C–
60°C).
Reset cycle.
Straighten drain hose and make sure washer is not sitting on it.
Top of drain outlet should be less than 8 ft (2.5 m) above floor.
efficiently.
The pump pleaves a little water in its intake and this is diluted with clean
rinse water.
14
Washer Operation Possible Causes What to do
Washer is unplugged Make sure cord is plugged securely into a working outlet.
Water supply is turned off Turn both hot and cold faucets fully on.
Controls are not set
properly
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Washer won’t operate
Movement inside
machine when shut
off
Washer Performance Possible Causes What to do
Clothes too wet Incorrect spin cycle selected
Colored spots
Grayed or yellowed
clothes
Lint or residue on
clothes
prevents agitation and
spinning when lid is up
Circuit breaker/fuse is
tripped/blown
Electronics need to be reset Unplug washer, wait 2 minutes, plug back in and press Start.
Start was not pressed Press Start.
Lid magnet missing
Shifting mechanism is dis-
engaging the motor
Incorrect use of fabric
softener
Dye transfer Sort whites or lightly colored items from dark colors
Not enough detergent
Hard water
Water is not hot enough
Washer is overloaded
Detergent is not dissolving
Dye transfer
Clothes are air or line dried
Incorrect sorting Separate lint producers from lint collectors.
Washing too long
Detergent not dissolving
Overloading
Incorrect use of fabric
softener
Check controls.
Close lid and reset cycle, to the beginning if necessary.
Check house circuit breakers/fuses. Replace fuses or reset breaker.
Washer should have separate outlet.
Call for service.
When the machine is manually turned off, the shifter will
disengage the motor before completely shutting down.
If lid is raised before the motor is disengaged, it will resume
when lid is closed.
Make sure the spin cycle selected matches the load you are
washing. Some fabrics will feel wetter when rinsed with cold water.
Check fabric softener package for instructions and follow directions
for using dispenser.
Pretreat stain and rewash.
Use more detergent (especially with larger loads). Be sure to follow
detergent manufacturer’s directions.
Use a water conditioner like Calgon brand or install
a water softener.
Make sure water heater is delivering water at 120°F–140°F (48°C–
60°C).
Select load size to match clothes load.
Add detergent as wash basket fills with water before you load
clothes.
Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
If you do not dry your clothes with a clothes dryer, your
clothes may retain more lint.
Wash small loads for a shorter time than larger loads
Add detergent as wash basket fills with water, before you load
clothes.
Try a liquid detergent.
Use warmer water temperature.
Load clothes no higher than the top row of holes in the washer
basket.
Check fabric softener package for instructions and follow directions
for using dispenser.
GEAppliances.com
15
Before you call for service…
Washer Performance Possible Causes What to do
Result of normal wear on
Pilling
Snags, holes, tears,
rips or excessive wear
Wrinkling
poly-cotton blends and
fuzzy fabrics
Pins, snaps, hooks, sharp
buttons, belt buckles,
zippers and sharp objects
left in pockets
Undiluted chlorine bleach
Chemicals like hair bleach
or dye, permanent wave
solution
Improper sorting
Overloading or incorrect
water level
Incorrect wash and dry
cycles
Repeated washing in water
that is too hot
While this is not caused by the washer, you can slow the pilling
process by washing garments inside out.
Fasten snaps, hooks, buttons and zippers.
Remove loose items like pins, objects in pockets and sharp buttons.
Turn knits (which snag easily) inside out.
Check bleach package instructions for proper amount.
Never add undiluted bleach to wash or allow clothes to
come in contact with undiluted bleach.
Rinse items that may have chemicals on them before washing.
Avoid mixing heavy items (like work clothes) with light items (like
blouses).
Try a fabric softener.
Load your washer so clothes have enough room to move freely with
water covering all of the clothes.
Match Cycle selection to the type of fabric you are washing
(especially for easy care loads).
Wash in warm or cold water.
Washer Soounds Possible Causes What to do
“Metallic clicking”
Back and forth
“swoosh” or light
“clicking” sound during
agitate
Quick short agitation
sounds at end of agitate
“Click” when water
stops filling
“Clicking” behind Control Panel during fill
Water volume changes
during fill
Motor “whining up”
or ”coasting down” in
spin
“Humming” Water drain pump
“Gurgling” Water drain pump
Shifter mechanism is
engaging or disengaging
Electric motor reversing
direction
Clothing redistribution At the end of agitate, the motor makes short agitation strokes to
Relay switch The relay makes a click sound when activated. The water level acti-
Automatic Temperature
Control Valve
Automatic Temperature
Control Valve
Motor ramping up/down
during spin cycle
The drive system will engage at the start of agitate and disengage
when agitate is complete. This occurs multiple times during the wash.
This machine has a drive system that doesn’t use gears. This sound is
the motor rotating back and forth to agitate your laundry.
redistribute the load.
vates the relay and stops filling.
This valve mixes in cold and hot water. The “clicking” is the valve turn-
ing on and off.
This valve mixes in cold and hot water. The sound changes when the
valves are turned on and off.
The motor will speed up incrementally during the spin cycle. When
spin is complete, it will coast until it stops.
The drain pump will make a humming sound when pumping out water after agitation stops and continue until spin is complete.
When the pump starts drawing in air, It starts to gurgle. The washer
should then begin spinning and the sound will continue until it is
done spinning.
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Dryer Problem Possible Causes What to do
Make sure the dryer plug is pushed completely into
the outlet.
Check the house fuse/circuit breaker box and replace fuse or reset
breaker. Note: Most electric dryers use 2 fuses/breakers.
Check the house fuse/circuit breaker box and replace both fuses or
reset both breakers. Your dryer may tumble if only one fuse is blown
or one breaker tripped.
Move dryer to an even floor space, or adjust leveling legs as necessary until even.
Follow directions on fabric softener package.
Use your dryer to dry only clean items. Dirty items can stain clean
items and the dryer.
Sometimes stains which cannot be seen when the clothes are wet
appear after drying. Use proper washing procedures before drying.
See suggestions in this section under STATIC.
Empty all pockets before laundering clothes.
Try a fabric softener.
Bounce
use in all GE Dryers when used in accordance with the manufacturer’s instructions.
Try a fabric softener.
Adjust setting to Less Dry.
Try a fabric softener.
Automatic drying times will vary according to the type of heat used
(electric, natural or LP gas), size of load, types of fabrics, wetness of
clothes and condition of exhaust ducts.
Dryer doesn’t start
Dryer doesn’t heat
Dryer shakes or makes
noise
Greasy spots on
clothes
Lint on clothes
Static occurs
Inconsistent drying
times
Dryer is unplugged
Fuse is blown/circuit
breaker is tripped
Fuse is blown/circuit
breaker is tripped; the dryer
may tumble but not heat
Gas service is off Make sure gas shutoff at dryer and main shutoff are fully open.
Some shaking/noise is
normal. Dryer may be
sitting unevenly
Improper use of fabric
softener
Drying dirty items with
clean ones
Clothes were not completely
clean
Lint filter is full Clean lint screen before each load.
Improper sorting Sort lint producers (like chenille) from lint collectors (like corduroy).
Static electricity can attract
lint
Overloading Separate large loads into smaller ones.
Paper, tissue, etc. left in
pockets
No fabric softener was
used
Overdrying
Synthetics, permanent
press and blends can cause
static
Type of heat
GEAppliances.com
Fabric Conditioner Dryer Sheets have been approved for
17
Before you call for service…
Dryer Problem Possible Causes What to do
Improper sorting
Large loads of heavy fabrics
(like beach towels)
Controls improperly set Match control settings to the load you are drying.
Lint filter is full Clean lint filter before every load.
Separate heavy items from lightweight items (generally, a well-sorted
washer load is a well-sorted dryer load).
Large, heavy fabrics contain more moisture and take longer to dry.
Separate large, heavy fabrics into smaller loads to speed drying time.
Check installation instructions for proper ducting/venting.
Clothes take too long
to dry
Clothes are wrinkled
Clothes shrink
Improper or obstructed
ducting
Blown fuses or tripped circuit breaker
Overloading/combining
loads
Underloading
Overdrying
Letting items sit in dryer
after cycle ends
Overloading Separate large loads into smaller ones.
Some fabrics will naturally
shrink when washed. Others can be safely washed,
but will shrink in the dryer
Make sure ducting is clean, free of kinks and unobstructed.
Check to see if outside wall damper operates easily.
Check the Installation Instructions to make sure the dryer venting is
correct.
Replace fuses or reset circuit breakers. Since most dryers
use 2 fuses/breakers, make sure both are operating.
Do not put more than one washer load in the dryer at a time.
If you are drying only one or two items, add a few items
to ensure proper tumbling.
Select a shorter drying time.
Remove items while they still hold a slight amount of
moisture. Select a Less Dry setting.
Remove items when cycle ends and fold or hang immediately.
To avoid shrinkage, follow garment care labels exactly.
Some items may be pressed back into shape after drying
If you are concerned about shrinkage in a particular
item, do not machine wash or tumble dry it.
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