GE GTUP240, GTUP270, GUAP240, GUAP270, GTUN275 User Manual
GEAppliances.com
Safety Instructions ..........2-5
Operating Instructions
Care and Cleaning
of the Dryer ...................... 11
Care and Cleaning
of the Washer ...................... 9
Control Panel Dryer ...............10
Control Panel Washer .............. 6
Control Settings Dryer .............10
Control Settings Washer .........6, 7
Features Washer ...................8
Loading and Using
the Dryer ......................... 12
Loading and Using
the Washer ........................ 9
Troubleshooting
Troubleshooting Dryer ........ 16, 17
Troubleshooting Washer .......13-15
Consumer Support
Consumer Support ................20
Warranty ..........................19
Owner’s Manual
GTUP240
GUAP240
GTUP270
GUAP270
GTUN275*
* As an ENERGY STAR® partner,
GE has determined that this
product meets the ENERGY STAR®
guidelines for energy efficiency.
Write the model and serial
number here:
Model # _____________
Serial # ______________
Open Dryer door for Model
and Serial number tag.
Washer/Dryer
189D7218P001 49-90442 12-11 GE
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
WARNING!
For your safety, the information in this manual must be followed to minimize the risk
of fire or explosion, electric shock, or to prevent property damage, personal injury, or
death.
Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
Installation and service must be
performed by a qualified installer,
service agency or the gas supplier.
WHAT TO DO IF YOU SMELL GAS:
1
Do not try to light a match, or
cigarette, or turn on any gas or
electrical appliance.
2
Do not touch any electrical switch;
do not use any phone in your building.
3
Clear the room, building or area of all
occupants.
California Safe Drinking Water and Toxic Enforcement Act
This act requires the governor of California to publish a list of substances known to the state to cause
cancer, birth defects or other reproductive harm and requires businesses to warn customers of potential
exposure to such substances.
Gas appliances can cause minor exposure to four of these substances, namely benzene, carbon monoxide,
formaldehyde and soot, caused primarily by the incomplete combustion of natural gas or LP fuels.
Properly adjusted dryers will minimize incomplete combustion. Exposure to these substances can be
minimized further by properly venting the dryer to the outdoors.
4
Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions carefully.
5
If you cannot reach your gas supplier,
call the fire department.
WATER HEATER SAFETY
Under certain conditions, hydrogen gas may be produced in a water heater that has not been
used for two weeks or more. Hydrogen gas can be explosive under these circumstances.
If the hot water has not been used for two weeks or more, prevent the possibility of damage or injury by
turning on all hot water faucets and allowing them to run for several minutes. Do this before using any
electrical appliance which is connected to the hot water system. This simple procedure will allow any
built-up hydrogen gas to escape. Since the gas is flammable, do not smoke or use an open flame or
appliance during this process.
2
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING. GEApplances.com
PROPER INSTALLATION
This appliance must be properly installed and located in accordance with the Installation Instructions
before it is used. If you did not receive an Installation Instructions sheet, you can receive one by visiting
GEAppliances.com or by calling 800.GE.CARES (800.432.2737). In Canada visit www.GEAppliances.ca
or call 888.561.3344.
Properly ground appliance to conform with all
governing codes and ordinances. Follow details in
Installation Instructions.
Install or store where it will not be exposed to
temperatures below freezing or exposed to the
weather, which could cause permanent damage and
invalidate the warranty.
Connect to a properly rated, protected and sized
power supply circuit to avoid electrical overload.
Remove all sharp packing items and dispose of
all shipping materials properly.
Exhaust/Ducting
1
All dryers MUST be exhausted to the outside to
prevent large amounts of moisture and lint from
being blown into the room.
2
Use only rigid metal 4” diameter ductwork inside the
dryer cabinet. Use only UL approved rigid metal or
flexible metal 4” diameter ductwork for exhausting to
the outdoors. Never use plastic or other combustible,
easy-to-puncture ductwork.
For complete details, follow the Installation Instructions.
WARNING!
YOUR LAUNDRY AREA
Keep the area underneath and around your
appliances free of combustible materials,
(lint, paper, rags, etc.), gasoline, chemicals and
other flammable vapors and liquids.
Keep the floor around your appliances clean
and dry to reduce the possibility of slipping.
Keep all laundry aids (such as detergents,
bleaches, etc.) out of the reach of children,
preferably in a locked cabinet. Observe all
warnings on container labels to avoid injury.
Never climb on or stand on this stacked unit –
Laundry Center.
Do not allow anyone, in particular children, to
climb on, hang from, stand on, play on or in
the appliance. Close supervision of children
is necessary when the appliance is used near
children.
Do not store items that may burn or melt (such
as clothing, paper material, plastics or plastic
containers, etc) on top of the appliance nor hang
them from the door.
Keep the area around the exhaust opening
and adjacent surrounding areas free from the
accumulation of lint, dust and dirt.
Do not obstruct the flow of ventilating air. Do not
stack or place laundry or throw rugs against the
front or back of the dryer.
3
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
WHEN USING YOUR APPLIANCE
Use this
appliance
only for its
intended
purpose as
described in
this Owner’s
Manual.
Do not mix chlorine bleach with ammonia or acids
such as vinegar and/or rust remover. Mixing different
chemicals can produce a toxic gas which may cause
death.
Never attempt to operate this appliance if it is
damaged, malfunctioning, partially disassembled, or
has missing or broken parts, including a damaged
cord or plug.
Never reach into the appliance while it is moving.
Before loading, unloading or adding clothes, wait until
the machine has completely stopped.
Clean the lint filter before each load to prevent lint
accumulation inside the dryer or in the room. DO NOT
OPERATE THE DRYER WITHOUT THE LINT FILTER IN
PLACE.
Do not wash or dry articles that have been cleaned in,
washed in, soaked in or spotted with combustible or
explosive substances (such as wax, oil, paint, gasoline,
degreasers, dry-cleaning solvents, kerosene, etc.).
These substances give off vapors that may ignite or
explode. Do not add these substances to the wash
water. Do not use or place these substances around
your appliance during operation.
Do not place items exposed to cooking oils in your
dryer. Items contaminated with cooking oils may
contribute to a chemical reaction that could cause a
clothes load to catch fire.
Any article on which you have used a cleaning
solvent or that contains flammable materials (such
as cleaning cloths, mops, towels used in beauty
salons, restaurants or barber shops, etc.) must not
be placed in or near the appliance until solvents or
flammable materials have been removed. There are
many highly flammable items used in homes such as
acetone, denatured alcohol, gasoline, kerosene, some
household cleaners, some spot removers, turpentines,
waxes, wax removers and products containing
petroleum distillates.
The laundry process can reduce the flame retardancy
of fabrics. To avoid such a result, carefully follow the
garment manufacturer’s care instructions.
Do not dry articles containing rubber, plastic or similar
materials such as padded bras, tennis shoes, galoshes,
bath mats, rugs, bibs, baby pants, plastic bags, pillows,
etc. that may melt or burn. Some rubber materials,
when heated, can under certain circumstances
produce fire by spontaneous combustion.
Garments labeled Dry Away from Heat or Do Not
Do not dry fiberglass articles in your dryer. Skin
To minimize the possibility of electric shock, unplug
The interior of the machine and the exhaust duct
If yours is a gas dryer, it is equipped with an automatic
You may wish to soften your laundered fabrics or
Do not spray any type of aerosol into, on, or near dryer
Tumble Dry (such as life jackets containing Kapok)
must not be put in your dryer.
irritation could result from the remaining particles that
may be picked up by clothing during subsequent dryer
uses.
this appliance from the power supply or disconnect
the appliance at the household distribution panel by
removing the fuse or switching off the circuit breaker
before attempting any maintenance or cleaning
(except the removal and cleaning of the lint filter).
NOTE: Turning the Cycle Selector knob to an off position
or pressing PAUSE does NOT disconnect the appliance
from the power supply.
connection inside the dryer should be cleaned at least
once a year by a qualified technician. See the Loading
and Using the Dryer section.
electric ignition and does not have a pilot light. DO
NOT ATTEMPT TO LIGHT WITH A MATCH. Burns may
result from having your hand in the vicinity of the
burner when the automatic ignition turns on.
reduce the static electricity in them by using a dryerapplied fabric softener or an anti-static conditioner.
We recommend you use either a fabric softener in
the wash cycle, according to the manufacturer’s
instructions for those products, or try a dryer-added
product for which the manufacturer gives written
assurance on the package that their product can
be safely used in your dryer. Service or performance
problems caused by use of these products are the
responsibility of the manufacturers of those products
and are not covered under the warranty to this
appliance.
at any time. Do not use any type of spray cleaner
when cleaning dryer interior. Hazardous fumes or
electrical shock could occur.
Do not store plastic, paper or clothing that may burn
or melt on top of the dryer during operation.
4
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING. GEApplances.com
WHEN NOT IN USE
Grasp the plug firmly when disconnecting this
appliance to avoid damage to the cord while pulling.
Place the cord away from traffic areas so it will not be
stepped on, tripped over or subjected to damage.
Turn off water faucets to relieve pressure on hoses
and valves and to minimize leakage if a break or
rupture should occur. Check the condition of the fill
hoses; GE recommends changing the hoses every 5
years.
Before discarding the appliance, or removing it
from service, remove the washer and dryer lids to
prevent children from hiding inside.
Do not attempt to repair or replace any part of this
appliance or attempt any servicing unless specifically
recommended in this Owner’s Manual or in published
user-repair instructions that you understand and have
the skills to carry out.
Do not tamper with controls.
READ AND FOLLOW THIS SAFETY INFORMATION CAREFULLY.
SAVE THESE INSTRUCTIONS
5
About the Washer control panel.
Fabric
Softener
Detergent
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Liquid
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other wash options
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Quick Start Guide
WARNING!
To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS before operating
this appliance.
Throughout this manual, features and appearance may vary from your model.
Lid Lock
Your washer has a security system that prevents opening the lid during the spin cycle. The lid lock prevents
anyone (especially children) from reaching into the washer while the basket is spinning. The lid lock will be
release within 5 seconds after the basket stop spinning. Trying to open the lid while locked could result in
injuries. If the lid does not unlock after spinning, please contact service.
NOTE: If there is a power outage the lid lock can take 3 minutes to release.
D E
C
A
F
B
Note: This appliance is designed so that the washer and dryer can be operated at the same time.
Controls
Wash Cycle Selector
A
The wash cycle controls the length and intensity of the washing process. The knob can be turned in either direction. Turning the
Cycle Selector knob after starting a cycle will stop the washer and reset the cycle to the new selection. Press START to begin the
new cycle selection.
The chart below will help you match the wash cycle setting with your clothing. The chart is ranked from longest to shortest
cycle time and wash intensity. (Cycles vary by model.)
COTTONS - For heavy to lightly soiled cottons, household linens, work and play clothes.
PERMANENT PRESS - For wrinkle-free and permanent press items, and knits.
DELICATES - For lingerie and special-care fabrics with light to normal soil.
SPIN ONLY - For draining the tub and spinning water out of clothes.
QUICK RINSE - Rinses and spins non-soiled items where a rinse only is desired.
OFF - Washer is turned off and the START button does not function.
NOTE: When the control is turned to OFF, the STATUS lights are off.
6
NOTE: The cycle selector does not rotate during the operation of the washer.
GEApplances.com
FABRIC SOFTENER
B
Set this option when adding fabric softener to the washer.
STATUS lights
C
The STATUS lights show the stage the washer is in. When the selector knob is set to a new cycle, the STATUS lights will flash
momentarily, showing the stages the cycle will go through.
STATUS light Illuminates
ON When the fabric softener option has been selected.
WASH When the washer is in the wash portion of the cycle.
RINSE When the washer is in the rinse portion of the cycle.
SPIN When the washer draining and/or spinning.
LID LOCKED
When the washer lid is locked. This feature prevents the lid from being opened while the
washer is in the spin cycle or coasting to a stop.
NOTE: If the STATUS lights are blinking, the operation of the washer has been paused. To resume operation
press the START button (the lid must be closed).
Temperature
D
Select the water temperature for the wash and rinse cycles. Always follow fabric manufacturer’s care label or instructions
when laundering.
PerfecTemp senses the incoming water temperature and adjusts the fill water to obtain a more precise temperature range
for all wash temperatures. For example, in a COLD wash selection, some warm water may be added to reach a temperature
needed to better dissolve detergents. Often, detergents are not completely dissolved in very cold water, especially in cooler
climates.
During winter months, when the water entering your home is colder, or for locations with very cold water year round, use the
PerfecTemp plus COLD to help dissolve powdered detergents and to improve the cleaning of your clothes.
The TAP COLD feature turns the PerfecTemp feature on your washer off, and uses your household tap water temperature for a
COLD wash. This can provide energy savings by reducing the amount of hot water used in your wash.
Load Size
E
Loosely load clothes no higher than the top row of holes in the washer basket.
AUTO LOAD SENSING- This selection automatically provides the correct amount of water suited to the size and type of load
placed in the unit.
START
F
Press START to begin the cycle. With the lid closed pressing START again will PAUSE the cycle and STATUS lights will blink. To
continue the cycle, close the lid and press START again. The water fill will continue with the lid opened, except when AUTO
LOAD SENSING is selected as the load size. (The lid must be closed to continue filling when AUTO LOAD SENSING is selected.)
If the lid is opened during the cycle, the cycle will PAUSE and the STATUS lights will blink. To resume the cycle, close the lid and
press START.
If the machine is paused for more than 24 hours, the cycle will be cancelled. To stop the cycle, turn the Cycle Selector to the
OFF position.
7
About the Washer features.
The Fabric Softener Dispenser
The fabric softener dispenser automatically
releases liquid fabric softener at the proper time
during the cycle.
Do not stop the washer during the first spin.
This will cause the dispenser to empty
too soon.
Add water to dispenser until it reaches the
3
maximum fill line.
To use, follow these steps:
Make sure dispenser is securely attached to
1
agitator.
Use only diluted liquid fabric softener.
2
Pour into dispenser, using amount
recommended on package.
Never pour fabric softener directly on clothes. It
may stain them.
NOTE: Do not pour bleach into FABRIC SOFTENER
dispenser.
Do not pour anything into the
agitator if the dispenser is removed.
Select FABRIC SOFTENER button on control
4
panel for proper dispersion of the fabric
softener.
Cleaning the Fabric Softener Dispenser
Remove the dispenser from the top of the agitator.
1
Separate the dispenser cup from the cover by grasping the top and pushing down on the inside of
2
the cup with your fingers. Dispenser cup will pop free from the cover.
Separate for cleaning
To clean the dispenser, soak both the dispenser cup and the dispenser cover in the following
3
solution:
1 US gallon (3.8 liters) warm water
1/4 cup (60 ml) heavy-duty liquid detergent
1 cup (240 ml) bleach
If necessary, loosen buildup with a clean, soft cloth after soaking. Do not use a stiff brush; you may
4
roughen the surface of the dispenser.
Rinse and reassemble dispenser. Place dispenser back on the agitator.
5
Liquid Bleach Funnel
The water fill dilutes liquid chlorine bleach as the washer fills for the wash cycle.
Check clothing care labels for special instructions.
1
Measure liquid bleach carefully, following instructions on the bottle.
2
Never pour undiluted liquid chlorine bleach directly onto clothes or into the wash basket.
Do not pour powdered bleach into bleach funnel.
Before starting the washer, pour measured amount of bleach directly into bleach funnel. Avoid
3
splashing or over-filling dispenser. If you prefer to use powdered bleach, add it into the wash basket
with your detergent.
Do not mix chlorine bleach with ammonia or acids such as vinegar and/or rust remover. Mixing
can produce a toxic gas which may cause death.
NOTE: Do not pour bleach into FABRIC SOFTENER dispenser.
8
Loading and using the washer.
Always follow fabric manufacturer’s care label when laundering.
Sorting Wash Loads
Sort by color (whites, lights, colors), soil level,
fabric type (sturdy cottons, easy care, delicates)
and whether the fabric produces lint (terry cloth,
chenille) or collects lint (velveteen, corduroy).
Proper Use of Detergent
Add detergent and start the washer before adding
clothes so that the detergent can work effectively.
Using too little or too much detergent is a common
cause of laundry problems.
You can use less detergent if you have soft water,
a smaller load or a lightly soiled load.
Loading the Washer
Load dry items loosely, no higher than the top row of
holes in the washer basket. When loading wet items,
make sure you set the load/water level high enough
to allow the items to move freely. Water level should
just cover the clothes. To add items after washer has
started, lift the lid and submerge additional items next
to the agitator.
Do not wrap long items like sheets or pants
around the agitator.
Do not wash fabrics containing flammable materials
(waxes, cleaning fluids, etc.).
Agitation will not start with the lid up.
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Care and cleaning of the washer.
Wash Basket: Leave the lid open after washing to allow
moisture to evaporate. If you want to clean the basket,
use a clean soft cloth dampened with liquid detergent;
then rinse. (Do not use harsh or gritty cleaners.)
Fill Hoses: GE recommends changing the hoses every
5 years.
Exterior: Immediately wipe off any spills. Wipe with
damp cloth. Try not to hit surface with sharp objects.
Moving and Storage: Ask the service technician to
remove water from drain pump and hoses. See the
Installation Instructions packed with product for
information on how to reinstall the shipping rod to keep
the tub stationary when moving the washer. For more
information, visit GEAppliances.com or call
800.GE.CARES (800.432.2737). In Canada, visit
GEAppliances.ca or call 888.561.3344. Do not store the
washer where it will be exposed to the weather.
Long Vacations: Be sure water supply is shut off at
faucets. Drain all water from hoses if weather will be
below freezing.
9
About the Dryer control panel.
WARNING!
Throughout this manual, features and appearance may vary from your model.
To reduce the risk of fire, electric shock, or injury to persons, read the
IMPORTANT SAFETY INSTRUCTIONS before operating this appliance.
1
2
Note: This appliance is designed so that the washer and dryer can be operated at the same time.
IMPORTANT: Clean the lint filter each time you use the dryer
1
Fabric Care/Temperature
REGULAR
or COTTONS
REG. HEAT
MEDIUM,
EASY CARE
MED. HEAT,
EASY CARE
or PERMA PRESS
MED. HEAT
DELICATES
LOW HEAT
QUICK FLUFF
NO HEAT
For regular to heavy cottons.
For synthetics, blends, delicates and items labeled permanent press.
For delicates, synthetics and items labeled tumble dry low.
For fluffing items without heat. Use the TIMED DRY cycle.
10
2
Automatic cycles automatically determine fabric dryness. Select LESS DRY if you want your clothes slightly damp at the
end of the drying cycle. Select MORE DRY if you want them to feel drier. Timed cycles run for a selected time.
Drying Cycles
COTTONS For cottons and most linens. For most loads, select OPTIMUM Dry.
EASY CARE/
PERMANENT PRESS
DELICATES For delicate items, special-care fabrics and knits.
TIMED DRY Set the Cycle Selector at the desired drying time.
DEWRINKLE For removing wrinkles from items that are clean and dry or that are very lightly damp.
QUICK FLUFF
For wrinkle-free, permanent press and delicate items, and knits.
For freshening or fluffing up already dry clothing, fabrics, linens and pillows. Use with FLUFF
NO HEAT. Provides 10 minutes of no heat tumbling.
Auto Cycle / Timed Cycle
AUTO CYCLE
TIMED DRY For manual drying. The timer rotates during the entire cycle.
For automatic sensored drying. The timer does not rotate during the cycle until the thermostats sense that the clothes are dry, then the timer rotates automatically to OFF.
START-Close the dryer door. Press START. Opening the door during operation will stop the dryer. To
restart the dryer, close the door and select START to complete the cycle.
Care and Cleaning of the Dryer.
GEAppliances.com
The Exterior: Wipe or dust any spills or washing
compounds with a damp cloth. Dryer control panel
and finishes may be damaged by some laundry
pretreatment soil and stain remover products. Apply
these products away from the dryer. The fabric may
then be washed and dried normally. Damage to your
dryer caused by these products is not covered by your
warranty.
The Lint Filter: Clean the lint filter before each use.
Slide out the grid that covers the filter. Run your
fingers across the filter. A waxy buildup may form on
the lint filter from using dryer-added fabric softener
sheets. To remove this buildup, wash the lint screen
in warm, soapy water. Dry thoroughly and replace. Do
not operate the dryer without the lint filter and grid
in place. Have a qualified technician vacuum the lint
from the dryer once a year.
The Exhaust Duct: Inspect and clean the exhaust
ducting at least once a year to prevent clogging. A
partially clogged exhaust can lengthen the drying
time.
Follow these steps:
1. Turn off electrical supply by disconnecting the plug
from the wall socket.
2. Disconnect the duct from the dryer.
3. Vacuum the duct with the hose attachment and
reconnect the duct.
The Exhaust Hood: Check with a mirror that the
inside flaps of the hood move freely when operating.
Make sure that there is no wildlife (birds, insects, etc.)
nesting inside the duct or hood.
On some models
Clean lint
from mesh
11
Loading and using the Dryer.
Venting the Dryer
For the best drying performance, the dryer needs to be properly vented. The dryer will use more energy
and run longer if it is not vented to the specifications below. Carefully follow the details on Exhausting in the
Installation Instructions.
Use only rigid metal 4” diameter ductwork inside the
dryer cabinet. Use only rigid metal or UL approved
flexible metal 4” diameter ductwork for exhausting
to the outside.
Do not use plastic or other combustible ductwork.
Use the shortest length possible.
Do not crush or collapse ductwork.
Avoid resting the duct on sharp objects.
Venting must conform to local building codes.
Correct
Venting
Incorrect
Venting
12
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit GEAppliances.com.
In Canada, visit GEAppliances.ca. You may not need to call for service.
Water Possible Causes What to do
Too many suds Too much detergent
Using too much
detergent
Fill hoses or drain
hose is improperly
connected
Water leaks
Water temperature
seems incorrect
Water pumped
out before cycle is
complete
Water won’t drain
Washer pauses during
spin cycle
Can hear but not see
water at the end of
the cycle
Household drain may
be clogged
Constant water
pressure to the fill
hoses at the water
source
Cooler water
temperatures provide
improved energy
efficiency
Water supply
is turned off or
improperly connected
Water valve screens
are stopped up
House water heater is
not set properly
Lid lifted or cycle was
put in pause for over
24 hours
Drain hose is kinked
or improperly
connected
This is normal The washer may pause during the spin cycle to remove soapy water more
This is normal
Measure your detergent carefully. Use less soap if you have soft water, a
smaller load or a lightly soiled load.
Use less detergent. Use less soap if you have soft water, a smaller load or a
lightly soiled load.
Make sure hose connections are tight at faucets and rubber washers are
installed. Make sure end of drain hose is correctly inserted in and secured to
drain facility.
Check household plumbing. You may need to call a plumber.
Tighten hoses at the faucets and turn the water off after
each use.
Check condition of the fill hoses; they should be replaced
every 5 years.
New laundry detergents have been formulated to work with cooler water
temperatures without affecting wash performance.
Turn both hot and cold faucets fully on and make sure hoses are connected to correct faucets.
Turn off the water source and remove the water connection hoses from the
upper back of the washer. Use a brush or toothpick to clean the screens in
the machine. Reconnect the hoses and turn the water back on.
Make sure house water heater is delivering water at 120°F–140°F (48°C–
60°C).
Reset cycle.
Straighten drain hose and make sure washer is not sitting on it.
Top of drain outlet should be less than 8 ft (2.5 m) above floor.
efficiently.
The pump pleaves a little water in its intake and this is diluted with clean
rinse water.
GEAppliances.com
13
Before you call for service…
Washer Operation Possible Causes What to do
Washer is unplugged Make sure cord is plugged securely into a working outlet.
Water supply is turned off Turn both hot and cold faucets fully on.
Controls are not set prop-
erly
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Washer won’t operate
Movement inside
machine when shut
off
Washer Performance Possible Causes What to do
Clothes too wet Incorrect spin cycle selected
Colored spots
Grayed or yellowed
clothes
Lint or residue on
clothes
prevents agitation and
spinning when lid is up
Circuit breaker/fuse is
tripped/blown
Electronics need to be reset Unplug washer, wait 2 minutes, plug back in and press START.
START was not pressed Press START.
Lid magnet missing
Shifting mechanism is disengaging the motor
Incorrect use of fabric
softener
Dye transfer Sort whites or lightly colored items from dark colors
Not enough detergent
Hard water
Water is not hot enough
Washer is overloaded
Detergent is not dissolving
Dye transfer
Clothes are air or line dried
Incorrect sorting Separate lint producers from lint collectors.
Washing too long
Detergent not dissolving
Overloading
Incorrect use of fabric
softener
Check controls.
Close lid and reset cycle, to the beginning if necessary.
Check house circuit breakers/fuses. Replace fuses or reset breaker.
Washer should have separate outlet.
Call for service.
When the machine is manually turned off, the shifter will
disengage the motor before completely shutting down.
If lid is raised before the motor is disengaged, it will resume
when lid is closed.
Make sure the spin cycle selected matches the load you are
washing. Some fabrics will feel wetter when rinsed with cold water.
Check fabric softener package for instructions and follow directions
for using dispenser.
Pretreat stain and rewash.
Use more detergent (especially with larger loads). Be sure to follow
detergent manufacturer’s directions.
Use a water conditioner like Calgon brand or install
a water softener.
Make sure water heater is delivering water at 120°F–140°F (48°C–
60°C).
Select load size to match clothes load.
Add detergent as wash basket fills with water before you load
clothes.
Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
If you do not dry your clothes with a clothes dryer, your
clothes may retain more lint.
Wash small loads for a shorter time than larger loads
Add detergent as wash basket fills with water, before you load
clothes.
Try a liquid detergent.
Use warmer water temperature.
Load clothes no higher than the top row of holes in the washer
basket.
Check fabric softener package for instructions and follow directions
for using dispenser.
14
Before you call for service…
Washer Performance Possible Causes What to do
Pilling
Snags, holes, tears,
rips or excessive wear
Wrinkling
Result of normal wear on
poly-cotton blends and
fuzzy fabrics
Pins, snaps, hooks, sharp
buttons, belt buckles,
zippers and sharp objects
left in pockets
Undiluted chlorine bleach
Chemicals like hair bleach
or dye, permanent wave
solution
Improper sorting
Overloading or incorrect
water level
Incorrect wash and dry
cycles
Repeated washing in water
that is too hot
While this is not caused by the washer, you can slow the pilling
process by washing garments inside out.
Fasten snaps, hooks, buttons and zippers.
Remove loose items like pins, objects in pockets and sharp buttons.
Turn knits (which snag easily) inside out.
Check bleach package instructions for proper amount.
Never add undiluted bleach to wash or allow clothes to
come in contact with undiluted bleach.
Rinse items that may have chemicals on them before washing.
Avoid mixing heavy items (like work clothes) with light items (like
blouses).
Try a fabric softener.
Load your washer so clothes have enough room to move freely with
water covering all of the clothes.
Match Cycle selection to the type of fabric you are washing
(especially for easy care loads).
Wash in warm or cold water.
GEAppliances.com
Washer Soounds Possible Causes What to do
“Metallic clicking”
Back and forth
“swoosh” or light
“clicking” sound during
agitate
Quick short agitation
sounds at end of agitate
“Click” when water
stops filling
“Clicking” behind Control Panel during fill
Water volume changes
during fill
Motor “whining up” or
”coasting down” in spin
“Humming” Water drain pump
“Gurgling” Water drain pump
Shifter mechanism is
engaging or disengaging
Electric motor reversing
direction
Clothing redistribution At the end of agitate, the motor makes short agitation strokes to
Relay switch The relay makes a click sound when activated. The water level acti-
Automatic Temperature
Control Valve
Automatic Temperature
Control Valve
Motor ramping up/down
during spin cycle
The drive system will engage at the start of agitate and disengage
when agitate is complete. This occurs multiple times during the
wash.
This machine has a drive system that doesn’t use gears. This sound
is the motor rotating back and forth to agitate your laundry.
redistribute the load.
vates the relay and stops filling.
This valve mixes in cold and hot water. The “clicking” is the valve
turning on and off.
This valve mixes in cold and hot water. The sound changes when
the valves are turned on and off.
The motor will speed up incrementally during the spin cycle. When
spin is complete, it will coast until it stops.
The drain pump will make a humming sound when pumping out
water after agitation stops and continue until spin is complete.
When the pump starts drawing in air, It starts to gurgle. The washer
should then begin spinning and the sound will continue until it is
done spinning.
15
Before you call for service…
Dryer Problem Possible Causes What to do
Make sure the dryer plug is pushed completely into
the outlet.
Check the house fuse/circuit breaker box and replace fuse or reset
breaker. Note: Most electric dryers use 2 fuses/breakers.
Check the house fuse/circuit breaker box and replace both fuses or
reset both breakers. Your dryer may tumble if only one fuse is blown
or one breaker tripped.
Move dryer to an even floor space, or adjust leveling legs as necessary until even.
Follow directions on fabric softener package.
Use your dryer to dry only clean items. Dirty items can stain clean
items and the dryer.
Sometimes stains which cannot be seen when the clothes are wet
appear after drying. Use proper washing procedures before drying.
See suggestions in this section under STATIC.
Empty all pockets before laundering clothes.
Try a fabric softener.
Bounce Fabric Conditioner Dryer Sheets have been approved for
use in all GE Dryers when used in accordance with the manufacturer’s instructions.
Try a fabric softener.
Adjust setting to LESS DRY or DAMP DRY.
Try a fabric softener.
Automatic drying times will vary according to the type of heat used
(electric, natural or LP gas), size of load, types of fabrics, wetness of
clothes and condition of exhaust ducts.
Dryer doesn’t start
Dryer doesn’t heat
Dryer shakes or makes
noise
Greasy spots on
clothes
Lint on clothes
Static occurs
Inconsistent drying
times
Dryer is unplugged
Fuse is blown/circuit
breaker is tripped
Fuse is blown/circuit
breaker is tripped; the dryer
may tumble but not heat
Gas service is off Make sure gas shutoff at dryer and main shutoff are fully open.
Some shaking/noise is
normal. Dryer may be
sitting unevenly
Improper use of fabric
softener
Drying dirty items with
clean ones
Clothes were not completely
clean
Lint filter is full Clean lint screen before each load.
Improper sorting Sort lint producers (like chenille) from lint collectors (like corduroy).
Static electricity can attract
lint
Overloading Separate large loads into smaller ones.
Paper, tissue, etc. left in
pockets
No fabric softener was
used
Overdrying
Synthetics, permanent
press and blends can cause
static
Type of heat
16
Before you call for service…
Dryer Problem Possible Causes What to do
Improper sorting
Large loads of heavy fabrics
(like beach towels)
Controls improperly set Match control settings to the load you are drying.
Lint filter is full Clean lint filter before every load.
Separate heavy items from lightweight items (generally, a wellsorted washer load is a well-sorted dryer load).
Large, heavy fabrics contain more moisture and take longer to dry.
Separate large, heavy fabrics into smaller loads to speed drying
time.
Check installation instructions for proper ducting/venting.
GEAppliances.com
Clothes take too long
to dry
Clothes are wrinkled
Clothes shrink
Improper or obstructed
ducting
Blown fuses or tripped circuit breaker
Overloading/combining
loads
Underloading
Overdrying
Letting items sit in dryer
after cycle ends
Overloading Separate large loads into smaller ones.
Some fabrics will naturally
shrink when washed. Others can be safely washed,
but will shrink in the dryer
Make sure ducting is clean, free of kinks and unobstructed.
Check to see if outside wall damper operates easily.
Check the Installation Instructions to make sure the dryer venting is
correct.
Replace fuses or reset circuit breakers. Since most dryers
use 2 fuses/breakers, make sure both are operating.
Do not put more than one washer load in the dryer at a time.
If you are drying only one or two items, add a few items
to ensure proper tumbling.
Select a shorter drying time.
Remove items while they still hold a slight amount of
moisture. Select a LESS DRY or DAMP DRY setting.
Remove items when cycle ends and fold or hang immediately.
To avoid shrinkage, follow garment care labels exactly.
Some items may be pressed back into shape after drying
If you are concerned about shrinkage in a particular
item, do not machine wash or tumble dry it.
17
Notes.
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