GE GTW840CPN0DG, GTW720BSN0WS Owner’s Manual

SAFETY INSTRUCTIONS ..........4

USING THE WASHER

Getting Started ...................... 6

Loading .............................16

Appliance Communication .............17

CARE AND CLEANING ............18

INSTALLATION

INSTRUCTIONS .................... 19

TROUBLESHOOTING TIPS ..... 24

LIMITED WARRANTY ............27

CONSUMER SUPPORT .......... 30

OWNER’S MANUAL &

INSTALLATION INSTRUCTIONS

GTW720 GTW725 GTW840 GTW845

ENGLISH/FRANÇAIS/

ESPAÑOL

Write the model and serial numbers here:

Model # _________________

Serial # _________________

WASHERS

GE is a trademark of the General Electric Company. Manufactured under trademark license.

You can find them under the lid of the washer.

49-3000187 Rev. 0 06-19 GEA

G016

THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.

Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.

We take pride in the craftsmanship, innovation and design that goes into every GE Appliances

product, and we think you will too. Among other things, registration of your appliance ensures that we

can deliver important product information and warranty details when you need them.

Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration

card included in the packing material.

2 49-3000187 Rev. 0

Notes

WELCOME

49-3000187 Rev. 0 3

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

■

Read all instructions before using the appliance.

■

Follow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.

■

DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with

gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode.

■

DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water.

These substances give off vapors that could ignite or explode.

■

Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for

SAFETY INFORMATION

2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time.

■

DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this

appliance is used near children. Before the washer is removed from service or discarded, remove the door or lid. Failure to follow these instructions may result in death or injury to persons.

■

DO NOT reach into the appliance if the tub or agitator is moving to prevent accidental entanglement.

■

For waterproof, water-resistant and bulky items, only use the Bulky Items (or Delicates) cycle. DO NOT use

other cycles for these items. Using other cycles can cause excessive vibration and may result in injury or damage to the washer, walls, or floor. DO NOT mix waterproof and non-waterproof items.

WARNING

To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using

your appliance, follow basic precautions, including the following:

■

DO NOT install or store this appliance where it will be exposed to the weather.

■

DO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless

specifically recommended in the user maintenance instructions or in published user repair instructions that you understand and have the skills to carry out.

■

DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or

broken parts including a damaged cord or plug.

■

Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power button DOES NOT

disconnect power.

■

See “ELECTRICAL REQUIREMENTS” located in the Installation Instructions for grounding instructions.

READ AND SAVE THESE INSTRUCTIONS

4 49-3000187 Rev. 0

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

PROPER INSTALLATION

This washer must be properly installed and located in accordance with the Installation Instructions before it is used.

■

Ensure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C”

valve.

■

Install or store where it will not be exposed to temperatures below freezing or exposed to the weather, which

could cause permanent damage and invalidate the warranty.

■

Properly ground washer to conform with all governing codes and ordinances. Follow details in the Installation

Instructions.

■

Ensure washer is properly leveled and washer legs are adjusted such that unit is stable.

■

Optional drain hose extension recommended for discharging heights from 60” - 96”.

■

GE Appliances strongly recommends the use of factory specified parts. A list of factory hoses available for

purchase are listed. These hoses are manufactured and tested to meet GE Appliances specifications.

■

GE Appliances strongly recommends the use of new water supply hoses. Hoses degrade over time and need

to be replaced every 5 years to reduce the risk of hose failures and water damage.

START-UP SEQUENCE

■

Any time the washer is being started or restarts after the washer lid has been opened and closed, the washer

will turn on the cold water valve for two short periods followed by a 10 second pause before continuing. If the lid is opened during this period, the washer will pause. You will have to push the Start button again to restart the cycle.

SAFETY INFORMATION

AUTOMATIC DRAIN SEQUENCE

■

Machine will automatically drain any time the lid is left open for more than 15 minutes and water is present.

■

Machine will automatically drain if left in a paused state with the lid closed for more than 24 hours and water is

present.

■

Machine will automatically drain after dispensing water in Water Station mode after the cycle knob has been

turned to another cycle.

WHEN NOT IN USE

■

Turn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill

hoses; GE Appliances recommends changing the hoses every 5 years.

PARTS AND ACCESSORIES

Order on-line at GEApplianceparts.com today, 24 hours a day or by phone at 800.626.2002 during normal business hours. In Canada, visit your local GE Appliances parts distributor or call 800.661.1616.

Part Number Accessory

PM14X10002 4 ft rubber water supply hoses

PM14X10005 4 ft braided water supply hoses WH49X301 Drain hose extension PM7X1 Washer Floor Tray

READ AND SAVE THESE INSTRUCTIONS

49-3000187 Rev. 0 5

Getting started

WARNING

Throughout this manual, features and appearance may vary from your model.

Step 1

• Add fabric softener to the fabric softener dispenser.

USING THE WASHER

IMPORTANT: For detergent

use, see the specific dispenser section in this manual for your model.

• If using detergent packets, add to the Laundry Pack Dispenser cup (on some models) or add to the bottom of the wash basket before adding clothes. We recommend the use of High Efficiency laundry packs such as Tide PODS™ or Gain Flings™.

To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY

INSTRUCTIONS before operating this appliance.

Step 2

• Loosely add items around agitator or Infusor. Overloading may negatively impact wash performance. See page 16 for suggested loading examples.

• If not using a dispenser, add the manufacturer’s recommended amount of detergent to the top of the load after adding clothes. We recommend the use of High Efficiency detergents such as your energy efficient washer.

Tide HE Turbo

™ in

Step 3

• Close lid. NOTE: Unit will not

start with lid open except on Bulky Items cycle.

• Select wash cycle.

• Select wash options, including Deep Rinse option when using fabric softener.

• Select options.

Step 4

• Press Start.

D CA

J H

I H H

Power

Press to “wake up” the display. If the display is active, press to put the washer into idle mode. NOTE: Pressing Power does not disconnect the appliance from the power supply.

6 49-3000187 Rev. 0

Getting started

Start/Pause

Press Start to begin the cycle. NOTE: Unless Bulky Items cycle is selected, the lid must be closed for the washer to start cycle. If the lid is open, “Lid” will scroll across the display. During the load sensing portion of the cycle, the lid will lock and “SEnSing” will scroll across the display. When load sensing is complete, the lid will unlock. Pressing Pause will unlock the lid (if locked at that time), pause the cycle and the Start indicator light will blink.

To continue the cycle, press Start again. If water remains in the machine, select the Drain & Spin cycle to drain basket and spin water out of the washer basket. NOTE: Machine will automatically cancel and drain when water is present and the lid is left open for 15 minutes or the unit is left in a paused state for 24 hours with the lid closed. Select cycle and press Start to begin new cycle.

Display and Status Lights

Display: The display shows the approximate time remaining until the end of the cycle. NOTE: The cycle time is affected by how long it takes the washer to fill. This depends on the water pressure in your home. The size of the load being washed also significantly impacts cycle time, with larger loads taking longer.

In addition, this display will, “scroll” the washer status:

• bALAnCINg Start of rebalancing cycle to redistribute clothes. Stops after rebalancing is complete.

• dELAY When Delay Wash is initiated. Replaced with estimated time when cycle starts.

• End End of current cycle.

• FILL “FILL” will scroll across display for the first 45 seconds of fill, afterwards the estimated end of cycle time is

displayed.

• H2O SUPPLY Can not sense water level (valves possibly turned off).

• LId Cycle stopped because lid is open. Close the lid.

• SEnSIng Sensing out-of-balance condition, waterproof items, or load size and type before and during fill (normal).

• PAUSE Cycle paused because the Start/Pause button was pressed and the washer was set to Pause. Press Start

button again to restart the cycle.

Cycle status lights: Shows whether the washer is in the Pre-wash, Delay, Fill, Soak, Wash, Rinse or Spin portion of the cycle. NOTE: Cycle status lights vary by model.

If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Drain & Spin cycle.

Feature status lights indicate (see sections F and G for more details):

Pause - Will display when washer is paused between cycles. Controls - The washer is locked - will blink once if you press any button or turn the cycle knob. Lid Lock - The lid is locked. See the Control Lock description.

WiFi (on some models) - Will display when washer is connected via WiFi. Will blink when you are attempting to connect

your device to your home WiFi.

Spin Stop - Indicates wash basket is coasting to a stop following spin. Lid will not unlock until basket has fully come to a stop.

USING THE WASHER

Consumer Help Indicator

Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy for some situations that you can perform without the need to call for service. The chart below describes the helpful messages you may notice scrolling on your display when you return to start another load. These messages will provide simple remedies you can quickly perform.

Spin light blinking If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion

of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Drain & Spin cycle.

“H2O SUPPLY” (Water not entering washer)

“CAnCELEd” “CAnCELEd” may scroll on the display if the machine was paused for longer than 24 hours or if the machine

“Lid” “Lid” will be shown on display if 3 cycles have been started without opening the lid. The washer will not

49-3000187 Rev. 0 7

Check your house water supply. Did you forget to turn on one or both supply valves after installation or coming back from vacation? As soon as the message starts to scroll, the washer will initiate a 4 minute lockout period. The washer controls won’t respond/change during this time. After the 4 minutes, you can begin your cycle again. If you try to bypass the lock-out period by unplugging the washer, the 4 minute timer will start over again.

has stopped itself before the cycle completed due to certain errors. As soon as the message starts to scroll, the washer will initiate a 4 minute lock-out period. The washer controls won’t respond/change during this time. After the 4 minute period, you can begin your cycle again. If you try to bypass the lock-out period by unplugging the washer, the 4 minute timer will start over again. If the problem persists, call GE Appliances at 800. GE.CARES (800.432.2737) for service.

start another cycle until the lid is opened. Try opening, then closing the lid and starting a new cycle. If the problem persists, call GE Appliances at 800.GE.CARES (800.432.2737) for service.

Getting started

Wash Cycles-Cycle Selector Knob

The wash cycle controls the type of washing process. The cycle selector knob can be turned in either direction. Turning the knob after starting a cycle will stop the washer and change the cycle/options to the new selection. Press Start to begin the new cycle selection. The chart below will help you match the items to be washed with the best wash cycle settings. For optimal performance, select the cycle that most closely matches the items being washed. Selections and options shown in bold are the recommended settings for that cycle. Some cycles and options may not be available on some models.

Items to Wash Cycle Wash Temp Soil Level Spin

Cycle for normal, regular, or typical use for washing up to a full load of normally soiled

USING THE WASHER

cotton clothing.

Casual clothes, lightly soiled office wear.

Lingerie and special care fabrics with light soil.

Medium to lightly soiled athletic wear items of technical or synthetic fabrics.

Small loads of lightly soiled items that are needed in a hurry. Examples include one casual wear outfit or 3 soccer uniforms.

Wet load of items. For items that need only to be rinsed, use this cycle with Deep Rinse option.

Colors Hot

Warm

Colors

Cool Cold

Tap Cold

Casuals Hot

Warm

Colors

Cool Cold

Tap Cold

Delicates Hot

Warm

Colors

Cool

Cold

Tap Cold

Active

Wear

Quick Wash

Drain &

Spin

Hot

Warm

Colors

Cool Cold

Tap Cold

Hot

Warm

Colors

Cool

Ex. Heavy

Heavy

Normal

Light

Ex. Heavy

Heavy

Normal

Light

Ex. Heavy

Heavy

Normal

Light

Ex. Heavy

Heavy

Normal

Light

Ex. Heavy

Heavy

Normal

Light

Selection

(Duration)

Max

Normal

No Spin

Max

Normal

No Spin

Max

Normal

No Spin

Max

Normal

No Spin

Max

Normal

No Spin

Max

Normal

No Spin

Options Available Cycle Details

Stain Removal Guide

Warm Rinse

Auto Soak

Deep Rinse

Delay Wash

Extra Rinse

Power Pre-Wash

Stain Removal Guide

Deep Fill

Warm Rinse

Auto Soak

Deep Rinse

Delay Wash

Extra Rinse

Power Pre-Wash

Stain Removal Guide

Deep Fill

Warm Rinse

Auto Soak

Deep Rinse

Delay Wash

Extra Rinse

Power Pre-Wash

Stain Removal Guide

Deep Fill

Warm Rinse

Auto Soak

Deep Rinse

Delay Wash

Extra Rinse

Power Pre-Wash

Stain Removal Guide

Deep Fill

Warm Rinse

Auto Soak

Deep Rinse

Delay Wash

Extra Rinse

Power Pre-Wash

Deep Rinse Extra Rinse

Cycle for normal, regular, or typical use for washing up to a full load of normally soiled cotton clothing. Choose the Heavy or Extra Heavy soil level selection and Warm or Hot water temperature selection as appropriate for your clothes load for a higher degree of cleaning. Incorporates multistage fills and wash periods to provide optimal fabric care.

Wash cycle tailored to care for casual clothes and office wear items.

Utilizes an extra gentle agitate profile and a low spin speed to provide special care to delicate fabrics. It is recommended to place small or ultra delicate items in mesh bags before washing.

Cycle designed for care of medium to lightly soiled active wear, athletic wear, and technical fabrics. Incorporates a dual stage wash period to effectively treat body soils and odors. Use the Heavy Duty cycle for heavily soiled sports clothing constructed of sturdy fabric.

Utilizes more intense agitation profile and expedited wash period to clean small lightly soiled loads in the fastest time possible.

Utilizes a high speed spin to extract water from wet items. For items that need to be rinsed, select the Deep Rinse option when using this cycle.

8 49-3000187 Rev. 0

Getting started

USING THE WASHER

Items to Wash Cycle Wash Temp Soil Level Spin

Selection

(Duration)

Heavily soiled colorfast items.

Jeans with medium to light soil. For heavily soiled work jeans, use the Heavy Duty Cycle.

Sturdy fabrics with heavy to medium soil.

Water-resistant, bedding and bulky items, such as large coats, mattress pads, and bath mats.

Towels Sheets

Whites and household linens

Sanitize

with Oxi*

Jeans Hot

Warm

Colors

Cool

Cold

Tap Cold

Deep

Clean

Bulky Items

Towels /

Sheets

Whites Hot

Warm

Colors

Cool Cold

Tap Cold

Warm

Colors

Cool Cold

Tap Cold

Warm

Colors

Cool Cold

Tap Cold

Warm

Colors

Cool Cold

Tap Cold

Hot Ex. Heavy Max

Hot

Ex. Heavy

Heavy

Normal

Light

Ex. Heavy

Heavy

Normal

Light

Ex. Heavy

Heavy

Normal

Light

Ex. Heavy

Heavy

Normal

Light

Ex. Heavy

Heavy

Normal

Light

Max

Normal

No Spin

Max

Normal

No Spin

Max

Normal

No Spin

Max

Normal

No Spin

Max

Normal

No Spin

Options Available Cycle Details

Warm Rinse

Auto Soak

Deep Rinse

Delay Wash

Extra Rinse

Stain Removal Guide

Deep Fill

Warm Rinse

Auto Soak

Deep Rinse

Delay Wash

Extra Rinse

Power Pre-Wash

Stain Removal Guide

Deep Fill

Warm Rinse

Auto Soak

Deep Rinse

Delay Wash

Extra Rinse

Power Pre-Wash

Stain Removal Guide

Deep Fill

Warm Rinse

Auto Soak

Deep Rinse

Delay Wash

Extra Rinse

Power Pre-Wash

Stain Removal Guide

Deep Fill

Warm Rinse

Auto Soak

Deep Rinse

Delay Wash

Extra Rinse

Power Pre-Wash

Stain Removal Guide

Deep Fill

Warm Rinse

Auto Soak

Deep Rinse

Delay Wash

Extra Rinse

Power Pre-Wash

Cycle uses an initial lower water fill for super concentrated, high temperature sanitization followed by a heavy wash step. A pump purge and deep rinse is incorporated to remove contaminants. See additional details and certifications below. Smart Dispense not available on this cycle.

Combines higher water levels, a specially designed agitation profile, and multi-step wash to care for jeans with medium to light soil. Use the Heavy Duty cycle for heavily soiled work jeans.

Incorporates multi-step wash periods combined with extended wash periods to effectively clean heavily to medium soiled sturdy fabrics.

Provides a Deep Fill/max fill wash water level to wash bulky and waterproof items. Also incorporates a Deep Fill rinse to effectively rinse bulky items and a low spin speed appropriate for these items. Only

use this cycle for water-resistant, bedding or bulky items.

Cycle designed washing towels or sheets, using a higher water level to effectively clean these items. It is recommended that towels and sheets be washed separately for best care and washing performance. For waterproof bed covers use Bulky Items cycle.

Cycle tailored to clean and brighten your whites.

CAUTION

Failure to follow these instructions may result in injury or property damage.

For Waterproof, Water-Resistant, or Bulky Items:

•

Only use the Bulky Items (or Delicates) cycle. NOTE: Some models only have a Delicates cycle

• Using other cycles can cause excessive vibration and may result in injury or damage to the washer, walls, or floor.

•

Do not mix waterproof and non-waterproof items

•

Read the Owner’s Manual for wash cycle details.

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