GE GFW550SSNWW User Manual
SAFETY INFORMATION ...........3
USING THE WASHER
Getting Started ...................... 5
WiFi Connect ........................14
Loading .............................15
CARE AND CLEANING ........... 16
INSTALLATION
INSTRUCTIONS
Reversing The Door Swing (Optional) .....23
TROUBLESHOOTING TIPS ......27
LIMITED WARRANTY ............31
CONSUMER SUPPORT .......... 32
.....................18
OWNER’S MANUAL &
INSTALLATION
INSTRUCTIONS
GFW850
GFW650
GFW550
GFW510
ENGLISH/FRANÇAIS/
ESPAÑOL
Write the model and serial
numbers here:
Model # _________________
Serial # _________________
WASHERS
GE is a trademark of the General Electric Company. Manufactured under trademark license.
You can find them on a label
inside the washer door.
0020508637A 49-3000217 Rev 2 10-19 GEA
THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.
Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.
We take pride in the craftsmanship, innovation and design that goes into every GE Appliances
product, and we think you will too. Among other things, registration of your appliance ensures that we
can deliver important product information and warranty details when you need them.
Register your GE appliance now online. Helpful websites and phone numbers are available in the
Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration
card included in the packing material.
2 49-3000217 Rev 2
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
SAFETY INFORMATION
WARNING
Ŷ
Read all instructions before using the appliance.
Ŷ
Follow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.
Ŷ
DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with
gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could
ignite or explode.
Ŷ
DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water.
These substances give off vapors that could ignite or explode.
Ŷ
Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for
2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a
period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for
several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke
or use an open flame during this time.
Ŷ
DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this
appliance is used near children. Before the washer is removed from service or discarded, remove the door or
lid. Failure to follow these instructions may result in death or injury to persons.
Ŷ
DO NOT reach into the appliance if the tub or agitator is moving to prevent accidental entanglement.
Ŷ
DO NOT install or store this appliance where it will be exposed to the weather.
Ŷ
DO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless
specifically recommended in the user maintenance instructions or in published user repair instructions that you
understand and have the skills to carry out.
To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using
your appliance, follow basic precautions, including the following:
Ŷ
DO NOT climb or stand on this unit.
Ŷ
DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or
broken parts including a damaged cord or plug.
Ŷ
Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power pad DOES NOT
disconnect power.
Ŷ
See “ELECTRICAL REQUIREMENTS” located in the Installation Instructions for grounding instructions.
READ AND SAVE THESE INSTRUCTIONS
49-3000217 Rev 2 3
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
PROPER INSTALLATION
This washer must be properly installed and located in accordance with the Installation Instructions before it is used.
Ŷ
Ensure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C”
valve.
Ŷ
Install or store where it will not be exposed to temperatures below freezing or exposed to the weather, which
could cause permanent damage and invalidate the warranty.
Ŷ
Properly ground washer to conform with all governing codes and ordinances. Follow details in the Installation
Instructions.
Ŷ
Ensure washer is properly leveled and washer legs are adjusted such that unit is stable.
Ŷ
Optional drain hose extension recommended for discharging heights from 60” - 96”.
Ŷ
GE Appliances strongly recommends the use of factory specified parts. A list of factory hoses available for
SAFETY INFORMATION
purchase are listed. These hoses are manufactured and tested to meet GE Appliances specifications.
Ŷ
GE Appliances strongly recommends the use of new water supply hoses. Hoses degrade over time and need
to be replaced every 5 years to reduce the risk of hose failures and water damage.
WHEN NOT IN USE
Ŷ
Turn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill
hoses; GE Appliances recommends changing the hoses every 5 years.
PARTS AND ACCESSORIES
Order on-line at GEApplianceparts.com today,
24 hours a day or by phone at 877.959.8688 during
normal business hours. In Canada, visit your local
GE Appliances parts distributor or call 800.661.1616
GEAppliances.ca/en/products/parts-filters-accessories.
or
Part Number Accessory
WX14X10011 6 ft stainless steel washer hoses with
90° elbows; 2-pack
WH49X316 Washer drain hose extension kit
WX10X10011 Tide® Washing Machine Cleaner*
PM7X2 Universal low profile washer floor tray
GFA28KITN Stack Bracket Kit (to stack dryer on top)
GFP1528S 28” width Pedestal with drawer – White
GFP1528P 28” width Pedestal with drawer – Colors
*Tide® is a registered trademark of Procter & Gamble
READ AND SAVE THESE INSTRUCTIONS
4 49-3000217 Rev 2
Getting started
USING THE WASHER
WARNING
To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY
INFORMATION before operating this appliance.
Throughout this manual, features and appearance may vary from your model.
Quick Start:
Step 4 Step 5Step 1
Load clothes into your
washer and close the
door.
Step 2
If the screen is dark,
press the Power pad or
turn the knob to “wake
up” the display.
Step 3
Turn the knob to
select the desired
cycle.
(cycle options
vary by model)
Open the dispenser and add
detergent, bleach and fabric
softener, as desired. Models
with SmartDispense™ only
require that you select the
SmartDispense pad once the
tank has been filled.
Press Start to begin the
wash cycle. The machine
will weigh your clothes and
add the proper amount of
water. When the wash cycle
is finished, the door will
unlock.
Step 6
After the wash cycle
is completed and the
clothes unloaded, select
ULTRAFRESH VENT™ to
help eliminate the excess
moisture in your washer so
you can close the door.
Display and Status Lights (Features and appearance will vary)
The display shows the approximate time remaining until the end of the cycle and the washer cycle status (Fill, Wash,
Rinse and Spin).
NOTE: The cycle time is affected by how long it takes the washer to fill. This depends on the water pressure in your
home. The “smart” timer “learns” the amount of time it takes to fill your washer and adjusts the total time accordingly.
If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of the
cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions
to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able
to balance the load and spin up to full speed. If you notice the load is more wet than usual at the end of the cycle,
redistribute the load evenly in the wash tub and run a Rinse & Spin cycle.
In addition, the display will show:
(WiFi)
Venting Venting will blink to indicate that you can select the ULTRAFRESH VENT feature at the end of the cycle. It
Control
Door
Auto, More, Less
(on some models)
Tank Low
(on some models)
Loads Left
(on some models)
Will allow your appliance to communicate with your smartphone for remote appliance monitoring,
control and notifications. It stays lit whenever the washer is on and is connected. It will blink during the
commissioning process or if it loses connection to the network.
then stays illuminated once selected until venting is complete.
The controls on the washer are locked when this icon is illuminated. You must press and hold the Control
Lock pad to unlock the controls.
This icon will illuminate while the door is locked and will blink while the washer is in the process of pausing
and then unlocking.
The SmartDispense will automatically dose detergent according to the weight and soil level of the clothes. You
can adjust this feature to dose 40% MORE or40% LESS detergent or turn it OFF to manually dose detergent.
Will display when the SmartDispense tank needs to be re-filled. Typically, this first lights up when there are
approximately 8 - 10 loads of detergent remaining.
Displays the estimated number of wash loads left for the amount of detergent in the SmartDispense tank.
49-3000217 Rev 2 5
Getting started
Features and appearance will vary.
Models:
GFW850
B E ED
CA
Models:
GFW650
USING THE WASHER
Models:
GFW550
Models:
GFW510
CA
B E ED
CA
B E ED
CA
B E ED
Power
A
Press to “wake up” the display. If the display is active, press to put the washer into standby “OFF” mode.
NOTE: Pressing Power does not disconnect the appliance from the power supply.
Start and Pause
B
Press to start a wash cycle. If the washer is running, pressing it once will pause the washer and unlock the door.
It will take a few seconds for the door to unlock after pressing Pause. Press again to restart the wash cycle.
NOTE: If washer is paused and cycle is not restarted within 15 minutes, the current wash cycle will be cancelled.
NOTE: The washer performs automatic system checks after pressing the Start pad. Water will flow in 45
seconds or less. You may hear the door lock and unlock and the pump activate before water flows.
6 49-3000217 Rev 2
Getting started
Wash Cycles
C
The wash cycles are optimized for specific types of wash loads. The chart below will help you match the items
to be washed with the best wash cycle settings. For optimal performance, select the cycle that most closely
matches the items being washed. Selections and options shown in bold are the suggested settings for that cycle.
Delay Wash/Remote Start is available on all cycles.
USING THE WASHER
Wash
Cycle
Normal Cycle for normal,
Whites Whites and household
Towels Towels, sheets,
Bulky
Bedding
Sanitize+
Allergen*
Sanitize
With Oxi*
*Some cycles and options may not be available on some models.
Items to Wash Soil Level
Extra Heavy
regular, or typical use
for washing up to a full
load of normally soiled
cotton clothing.
linens.
pillowcases and dish
rags.
Large coats, bed
spreads, mattress
covers, sleeping bags,
and similar large bulky
items.
Heavily soiled colorfast
items with the need for
sanitization.
Heavily soiled colorfast
items with the need for
sanitization.
Extra Light
Extra Heavy
Extra Light
Extra Heavy
Extra Light
Extra Heavy
Extra Light
Extra Heavy
Extra Heavy
Heavy
Normal
Light
Heavy
Normal
Light
Heavy
Normal
Light
Heavy
Normal
Light
Heavy
Heavy
Wash
Temp
Extra Hot
Hot
Warm
Cold
Tap Cold
Extra Hot
Hot
Warm
Cold
Tap Cold
Hot
Warm
Cold
Tap Cold
Hot
Warm
Cold
Tap Cold
Extra Hot Max
Extra Hot Max
Spin
Selection
Max
High
Medium
Max
High
Medium
Low
Max
High
Medium
Low
Max
High
Medium
Low
High
Medium
Low
High
Medium
Low
Options Available
Prewash* or Autosoak*
Power Steam*
Time Saver*
Extra Rinse
Tumble Care* or 1 Step Wash + Dry*
Prewash* or Autosoak*
Power Steam*
Time Saver*
More Water*
Extra Rinse
Tumble Care* or 1 Step Wash + Dry*
Prewash* or Autosoak*
Power Steam*
Time Saver*
More Water*
Extra Rinse
Tumble Care* or 1 Step Wash + Dry*
Prewash* or Autosoak*
Power Steam*
Time Saver*
More Water*
Extra Rinse
Tumble Care* or 1 Step Wash + Dry*
Prewash
Power Steam*
Extra Rinse
Tumble Care* or 1 Step Wash + Dry*
Prewash* or Autosoak*
Extra Rinse
Tumble Care
NOTE:
The SANITIZE + Allergen cycle’s water temperatures CANNOT be changed. This cycle utilizes elevated water
temperature and a longer wash cycle to kill dust mites and reduce 99% of common bacteria from fabrics. A pump
purge and extended rinse is incorporated for the purpose of removing contaminants and allergens, such as pet
dander.
The SANITIZE With Oxi cycle’s water temperatures CANNOT be changed. This cycle, when using an Oxi additive
along with your detergent, is designed to remove 99% of bacteria found in home laundry. Measure the detergent and
the Oxi products carefully. Using the amounts appropriate for a large heavily soiled load in a front load washer, follow
the detergent and the Oxi product label instructions. The washer hot water supply connection must provide a minimum
of 120°F to ensure the effectiveness of this cycle.
Only the SANITIZE + Allergen and SANITIZE With Oxi cycles have been designed to meet the requirements of
sanitizing effectiveness.
49-3000217 Rev 2 7
Getting started
Wash Cycles - Continued
C
The wash cycles are optimized for specific types of wash loads. The chart below will help you match the items
to be washed with the best wash cycle settings. For optimal performance, select the cycle that most closely
matches the items being washed. Selections and options shown in bold are the suggested settings for that cycle.
Delay Wash/Remote Start is available on all cycles.
Wash
Cycle
Power
Clean*
USING THE WASHER
Quick
Wash
Delicates Lingerie and special
Cold
Wash
Active
Wear*
Rinse &
Spin
Self
Clean
*Some cycles and options may not be available on some models.
Items to Wash Soil Level
For heavily soiled items
which require extra
cleaning power.
Small loads of lightly
soiled items that are
needed in a hurry.
care fabrics with light
soil.
Cycle for normal,
regular, or typical use
for washing up to a full
load of normally soiled
cotton clothing using
only cold water.
Medium to lightly soiled
athletic wear items of
technical or synthetic
fabrics.
For items that need
only to be rinsed, use
this cycle.
Cleaning the basket of
residue and odor. No
clothes to be washed
using this cycle.
Extra Heavy
Extra Light
Extra Light
Extra Heavy
Extra Light
Extra Heavy
Extra Light
Heavy
Normal
Normal
Light
Normal
Light
Heavy
Normal
Light
Heavy
Normal
Light
Wash
Temp
Extra Hot
Hot
Warm
Cold
Tap Cold
Hot
Warm
Cold
Tap Cold
Warm
Cold
Tap Cold
Cold
Tap Cold
Warm
Cold
Tap Cold
Spin
Selection
Max
High
Medium
Low
Max
High
Medium
Low
Medium
Low
No Spin
Max
High
Medium
Low
Medium
Low
No Spin
Max
High
Medium
Low
No Spin
Medium
Options Available
Prewash
Power Steam
Extra Rinse
Tumble Care* or 1 Step Wash + Dry*
More Water*
Extra Rinse
Tumble Care* or 1 Step Wash + Dry*
Prewash* or Autosoak*
Time Saver*
More Water*
Extra Rinse
Tumble Care* or 1 Step Wash + Dry*
Prewash* or Autosoak*
More Water*
Extra Rinse
Tumble Care* or 1 Step Wash + Dry*
Prewash
Time Saver
Extra Rinse
Tumble Care* or 1 Step Wash + Dry*
More Water*
Extra Rinse
Tumble Care* or 1 Step Wash + Dry*
8 49-3000217 Rev 2
Getting started
Settings
D
Individual settings for soil level (Level), water temperature (Temp) and spin speed (Spin) can be set from the
minimum to maximum. In general, the higher up the column, the more energy will be used.
Soil
Changing the Soil level increases or decreases the wash time to remove different amounts of soil.
To change the Soil level, press the Soil level pad until you have reached the desired setting. You can choose
between Extra Light, Light, Normal, Heavy or Extra Heavy soil levels on most cycles.
Temp
Adjust to select the proper water temperature for the wash cycle. The AutoSoak and PreWash rinse water is
always cold to help reduce energy usage and reduce setting of stains and wrinkles.
Follow the fabric manufacturer’s care label when selecting the wash temperature.
To change the wash temperature, press the Temp pad until you have reached the desired setting. You can
choose between Tap Cold, Cold, Warm, Hot or Extra Hot on most cycles. By design, to protect fabrics, not all
wash temperatures are available for certain wash cycles. Extra Hot temperatures are enabled by the internal
heater on models equipped with Steam capabilities.
NOTE: The first 10 seconds of the wash fill is always cold. This feature assists in conditioning the fabric and
preventing stains from setting on garments.
Spin
Adjusting the Spin speed changes the final spin speed of the cycles. Always follow the garment manufacturer’s
care label when changing the Spin speed.
To change the Spin speed, press the Spin speed pad until you have reached the desired setting. You can
choose between No Spin, Low, Medium, High or Max. Higher spin speeds are not available on certain cycles,
such as DELICATES and ACTIVE WEAR.
Higher spin speeds remove more water from the clothes and will help reduce dry time, but may also increase
the possibility of setting wrinkles on some fabrics.
USING THE WASHER
NOTE: This washer features a dBT™ (Dynamic Balancing Technology) system. This patented onboard sensing
technology enables real-time balancing of the spin cycle for each load, saving time and providing a quiet wash. This
should lead to more consistent wash times and an overall reduction in noise and vibration. If the washer should
experience any excessive noise, vibration or shaking, simply Pause the washer, open the door, and manually
redistribute the load before restarting the cycle.
Options
E
SMARTDISPENSE™ (on some models)
When selected, this feature will automatically add detergent to the wash, eliminating the need to add detergent
for each load. See the SmartDispense section for details.
MY SETTINGS (on some models)
To save your favorite settings, set the desired settings for wash cycle, soil level, spin speed and wash temp settings
and hold down the My Settings pad for 3 seconds. A beep will sound to indicate the cycle has been saved.
To use your custom settings, press the My Settings pad before washing a load.
To change the saved settings, set the desired settings and hold down the My Settings pad for 3 seconds.
POWER STEAM (on some models)
Power Steam adds steam into the washer before the wash cycle begins to assist with loosening stains on the
NORMAL, WHITES, TOWELS, BULKY Bedding, SANITIZE+Allergen and POWER CLEAN cycles.
To us e:
1. Press the Power pad to “wake up” the washer and select a wash cycle.
2. Press the POWER STEAM pad to activate steam.
3. Press the Start/Pause pad.
WiFi (may be a shared pad with other options)
Press and hold the WiFi* pad for 3 seconds to activate. See the WiFi Connect section for details on how to
get stated with WiFi connection.
49-3000217 Rev 2 9
Getting started
Options
E
Delay Wash/Remote Start
You can delay the start of a wash cycle for up to 24 hours or remote start the washer by using the Delay Wash/
Remote Start feature. Press to step by hours or hold to scroll the Delay Wash pad to set the amount of time
you want to delay the start of the wash cycle. If you have connected your washer to WiFi, the first selection,
“APP”, can be selected to enable remote starting of your washer from the GE Appliance Smartphone app. Or,
if you select a delay time in hours, the machine will count down and start automatically following this period.
Press the Start pad once you have configured the Delay Wash to the proper setting to enable this feature. To
cancel this option, simply power off and power on the controls.
NOTE: If you forget to fully close the door, a reminder signal will beep reminding you to do so.
NOTE: If you open the door when the delay is counting down, the machine will enter the pause state. You must
close the door and press Start again in order to restart the countdown.
USING THE WASHER
Time Saver (on some models)
This option reduces the overall washer cycle time by optimizing the wash, rinse and spin actions and/or
gently raising the wash temperature to get clothes cleaned faster. Option is available on NORMAL, WHITES,
TOWELS, DELICATES, BULKY Bedding and ACTIVE WEAR cycles. Total wash time will vary based on
cycle chosen and options selected.
To use:
1. Turn power on and select a wash cycle which has Time Saver as an option.
2. Press the Time Saver pad to reduce the overall wash time.
3. Press the Start/Pause pad.
More Water (on some models)
This option adds approximately 3 gallons to the wash and rinse portions of the cycle. If the option is selected
before the cycle starts, the water will be added from the beginning of the wash cycle and later to the rinse. If
the option is selected during the wash portion, more water will be added at this point and later to the rinse.
Likewise, if the More Water option is selected after the wash portion has completed, the washer will add more
water to the rinse only. If wash and rinse have completed, the More Water pad will no longer be active.
ULTRAFRESH VENT System with ODORBLOCK™
The ULTRAFRESH VENT System with OdorBlock was designed to eliminate excess moisture in the washer
following a wash cycle to help prevent odors from developing. This washer was designed to drain water at the
end of the cycle more effectively. Following the wash cycle, the user can then choose to leave the door open
or select the ULTRAFRESH VENT feature to assist with drying out the gasket and other areas of the washer.
The OdorBlock system features multiple components which are manufactured with Microban® antimicrobial
technology.* Microban is a safe and effective antimicrobial technology that will last the life of your washer. For
more information, please visit www.microban.com/geappliances.
ULTRAFRESH VENT is available after the wash cycle is complete and you have removed your cleaned
laundry. Once the door is closed, a notification tune will play and the ULTRAFRESH VENT pad LED will blink.
Upon pressing the pad, ULTRAFRESH VENT will begin.
To select ULTRAFRESH VENT at any other point, power on the washer, ensure a cycle is
not actively running, and remove any garments from the basket, then press and release the
ULTRAFRESH VENT pad so that the notification tune plays and the ULTRAFRESH VENT pad
LED begins to blink. Then press the ULTRAFRESH VENT pad again to start the feature.
During the operation of ULTRAFRESH VENT the door will remain locked and the washer will intermittently spin
at low speeds for up to 8 hours.
If garments are detected in the basket during ULTRAFRESH VENT, the washer will instead run TUMBLE
CARE or 1 STEP WASH + DRY, based on option availability for your model.
The ULTRAFRESH VENT feature may be cancelled at any time by pressing the POWER pad, turning the cycle
knob, or pressing the ULTRAFRESH VENT pad.
*Microban
®
is a registered trademark of Microban International, Ltd.
10 49-3000217 Rev 2
Getting started
Options
E
1 STEP WASH + DRY (on some models)
This option is available on all cycles except Self Clean.
The 1 STEP WASH + DRY is intended for small loads only. Use when clothes need to be washed, dried and
ready to wear or finished the next morning. This feature will tumble clothes and introduce a constant stream of
air into the washer compartment upon completion of select wash cycles. Although the drying portion is set to 8
hours, the clothes can be removed at any time by pressing Pause or Power to cancel the cycle.
Tumble Care (on some models)
Freshly tumbles your garments periodically for up to 8 hours after the wash cycle is complete to lessen the
setting of wrinkles and creases when you are not able to move clothing to the dryer right away.
At the end of the cycle, the display will scroll “END” and after ten minutes the Tumble Care will begin. It can be
stopped at any time by pressing the Power pad.
PreWash (on some models)
Prewash is an extra wash before the main wash. Use it for heavily soiled clothes or for clothes with a care label
that recommends prewashing before washing. Be sure to add liquid or powder high-efficiency detergent, or the
proper wash additive to the prewash dispenser. Washers equipped with SmartDispense will automatically add
the proper amount of detergent for prewash based on the load size.
PreWash must be selected prior to pressing Start.
The PreWash feature will fill the washer (adding the prewash detergent), tumble the clothes, drain and spin.
Then the washer will run the selected wash cycle.
NOTE: In some special cycles, the prewash is selected automatically as the default. You can modify this
selection at any time.
USING THE WASHER
AutoSoak (on some models)
For soaking your garments prior to the wash cycle. This option begins with a brief tumble and then proceeds to
soak the clothes with water and detergent for a specified period of time. Once complete, the cycle will continue
automatically. AutoSoak must be selected prior to pressing the start pad. The AutoSoak time will add an
additional 15 minutes, 30 minutes, 1 hour or 2 hours to the overall wash time. High-efficiency detergent from the
main wash compartment in the dispenser is used for the AutoSoak period and main wash cycle.
Extra Rinse
This option allows for an extra rinse during a cycle to remove excess dirt and detergent from soiled loads.
Press the Extra Rinse pad to select.
NOTE: On Rinse & Spin cycle, a drain and spin cycle can be achieved by pressing the Extra Rinse pad until the
LED is no longer illuminated.
Light (on some models)
The basket light will turn on and remain on for 5 minutes when the door opens, Start/Pause pad is pressed, or
by pressing the Light pad.
The basket light can be turned off by pressing and holding the Light pad.
Sound
To change the loudness of the end of cycle signal and the press pad volume, press the Sound pad as many
times as needed to reach the desired volume. There are four sound levels including off.
Control Lock (Light-Control Lock pad) (depending on model)
You can lock the controls to prevent any selections from being made. Or you can lock or unlock the controls
after you have started a cycle.
Children cannot accidentally start the washer by touching pads with this option selected.
To lock/unlock the washer, press and hold the Control Lock/Light-Control Lock pad for 3 seconds. A sound
is made to indicate the lock/unlock status. The control lock icon on the display will light up when it is on.
NOTE: The Power pad can still be used when the machine is locked.
49-3000217 Rev 2 11
Getting started
Dispenser Drawer
Slowly open the dispenser drawer by pulling it out until
it stops. After adding laundry products, slowly close the
dispenser drawer. Closing the drawer too quickly could
result in early dispensing of the bleach, fabric softener or
detergent.
You may see water in the detergent, bleach and fabric
softener compartments at the end of the cycle. This is a
result of the flushing/siphoning action and is part of the
normal operation of the washer.
USING THE WASHER
SmartDispense™ (on some models)
When selected, this feature will automatically add
detergent to the wash, eliminating the need to add
detergent for each load.
The detergent amount selection on the control
panel will default to AUTO when first powering up
the washing machine. When AUTO is selected, the
amount of detergent needed for each laundry load will
automatically be determined based on the size of the
load the machine senses.
For AUTO, the washer will dispense approximately 1.5 oz
of detergent for an 8 lb normal load. For other loads,
it will adjust proportionally based on the size of load
and garment type. If you select LESS, the amount of
detergent will be reduced by 40%. This may be desired
for higher concentrate detergents or if you have very soft
water. For heavily soiled loads, you may want to select
MORE to add 40% more detergent than the AUTO level.
NOTE: Not all cycles will allow the use of the
SmartDispense feature. If the light is not illuminated
and pressing the SMART DISPENSE pad results in a
beeping tone, then SmartDispense is not allowed for the
cycle that has been selected. Detergent will need to be
added directly to the detergent compartment for these
cycles.
Do NOT put detergent packets in the dispenser drawer.
NOTE: Use only liquid or powder HE detergents and
additives in the dispenser drawer. Laundry detergent
packets should only be added directly to the wash
basket following the manufacturer’s directions.
Use only HE
High-Efficiency
detergent
SmartDispense
Bleach
Use only HE
High-Efficiency
Softener
Detergent
Flap Selector
If it is desired to manually select the amount of
detergent for a given load, this can be done by
pressing the SMART DISPENSE pad on the control
panel to select detergent for a Small or Large load.
Small will provide less detergent than average and
Large will provide more detergent than average.
NOTE: If it is desired to manually add detergent for a
load, that detergent will need to be added directly to
the basket, and the SMART DISPENSE set to off for
that particular load.
The smart dispense feature can be disabled by pressing
the SMART DISPENSE pad until off is selected.
detergent
Prewash Compartment (on some models)
Only use the prewash compartment if you are selecting
the PreWash or AutoSoak cycle for heavily soiled clothes.
Add measured detergent or prewash additive to the back
left prewash compartment of the dispenser drawer.
• Detergent or prewash additive is flushed from the
dispenser in the PreWash or AutoSoak cycle (if
selected).
• Detergent usage may need to be adjusted for water
temperature, water hardness, size and soil level of the
load. Avoid using too much detergent in your washer
as it can lead to over sudsing and detergent residue
being left on the clothes.
12 49-3000217 Rev 2
Add PreWash to
this compartment
Detergent
Flap Selector
Softener
Bleach
Getting started
On models with SmartDispense: On models without SmartDispense:
Add PreWash to
SmartDispense
Bleach
Softener
this compartment
Detergent
Flap Selector
Softener
USING THE WASHER
Detergent
Flap Selector
Detergent Compartment
Only use high-efficiency detergent in this washer.
Do NOT fill high-efficiency detergent over the MAX
line. Use detergent manufacturer’s recommended
amount.
• Powder Detergent – Lift the flap up for powder
detergent. This must be done to dissolve and flush
detergent properly. Follow the detergent manufacturer’s
instructions when measuring the amount of powder
detergent to use.
• Liquid Detergent – Keep the flap down for liquid
detergent. This retains the liquid detergent until it
automatically flushes at the start of the wash cycle.
Follow the detergent manufacturer’s instructions when
measuring the amount of liquid detergent to use.
Liquid Bleach Compartment
If desired, measure out the recommended amount of
liquid bleach, not to exceed 1/3 cup (80 ml) and pour into
the compartment labeled “LIQUID BLEACH” marked
with this symbol .
It is recommended to use High-Efficiency (HE) bleach in
this front-load washer.
Bleach
Detergent usage may need to be adjusted for water
temperature, water hardness, size and soil level of the
load. Avoid using too much detergent in your washer as
it can lead to oversudsing, detergent residue being left
on the clothes, and could extend wash times.
Do not put clumped detergent in the dispenser. Clumped
detergent can cause a leak.
Do NOT put detergent
packets in the dispenser
drawer.
Do not exceed the maximum fill line. Overfilling can
cause early dispensing of the bleach which could result
in damaged clothes.
NOTE: Do not use powdered bleach or laundry
detergent/additive packets in the dispenser.
Fabric Softener Compartment
If desired, pour the recommended amount of liquid
fabric softener into the compartment labeled “FABRIC
SOFTENER”.
Use only liquid fabric softener in the dispenser.
Dilute with water to the maximum fill line.
49-3000217 Rev 2 13
Do not exceed the maximum fill line. Overfilling can
cause early dispensing of the fabric softener, which
could stain clothes.
NOTE: Do not pour fabric softener directly on the wash
load.
Getting started
WiFi Connect (For customers in the United States only - on some models)
Your washer is GE Appliances WiFi Connect enabled.
Visit geappliances.com/connect and enter your model number to
show you the proper steps to connect your appliance.
Please visit GEAppliances.com/connect to learn more about
connected appliance features, to learn what connected appliance
app’s will work with your smartphone.
WiFi Connectivity: For assistance with the appliance or the
ConnectPlus network connectivity, please call GE Appliances at
800.GE.CARES.
USING THE WASHER
WiFi Label Location
14 49-3000217 Rev 2
Loading
Always follow fabric manufacturer’s care label when laundering.
Sorting Wash Loads
Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the
fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton
towels and socks separate from lint collectors including synthetic garments and dress pants.
USING THE WASHER
WARNING
DO NOT wash fabrics soiled with flammable liquids or cleaning solvents.
No washer can completely remove oil.
DO NOT wash or dry anything that has been soaked in or spotted with any type of oil (including cooking oils).
DO NOT reach into the washer until all moving parts have stopped.
Doing so can result in death, explosion, fire or amputation.
- Fire Hazard
Loading the Washer
The wash drum may be fully loaded with loosely added items.
To add items after the washer has started, press Start/Pause and wait until the door is unlatched. The washer may
take up to 30 seconds to unlock the door after pressing Start/Pause, depending on the machine conditions. Do not
try to force open the door when it is locked. After the door unlocks, open gently. Add items, close the door and press
Start/Pause to restart.
Loading Examples
WORKWEAR LINENS MIXED LOAD DELICATES* QUICK WASH
4 Jeans
5 Work Wear
Shirts
3 Work Wear
Pants
2 Bath
Sheets
10 Bath
Towels/
12
Washcloths
7 Hand
Towels/
2 Terrycloth
Bath Mats
OR
2 Flat
Queen-Sized
Sheets
2 Fitted
Queen-Sized
Sheets
4
Pillowcases
4 Pillowcases
2 Hand Towels
2 Flat Sheets/
2 Fitted Sheets
2 Bath Towels/
4 Washcloths
OR
6 Shirts (Men’s or
Women’s)
4 Pair Pants (Khakis or
Twills)
5 T-shirts
7 Pairs of Boxers
4 Pairs of Shorts
OR
6 T-shirts
4 Pairs of Sweatpants
4 Sweatshirts
2 Hoodies
7 Pairs of Socks
7 Bras
7 panties
3 Slips
2 Camisole
4 Nightgowns
* Using a nylon mesh
bag for small items is
recommended.
(2–3 GARMENTS)
2 Casual Wear Work Shirts
1 Pair Casual Wear Work Pants
OR
3 Soccer Uniforms
49-3000217 Rev 2 15
Care and cleaning
Water Supply Hoses
Hoses connecting washer to faucet should be replaced every 5 years.
Exterior
Immediately wipe off any spills. Wipe with damp cloth. Wipe or dust spills or washing compounds with a damp cloth.
Washer control panel and finishes may be damaged by some laundry pretreatment and stain remover products.
Apply these products away from the washer. The fabric may then be washed and dried normally. Damage to your
washer caused by these products is not covered by your warranty. Do not hit surface with sharp objects.
Interior
Dry around the washer door opening, flexible gasket (including attached hoses) and door glass. These areas should
always be clean to ensure a watertight seal. You will notice if you regularly use the ULTRAFRESH VENT System that
this will not be required as often. It is recommended to rinse the washer at least once per month with 1 cup of bleach
(or other commercially available product manufactured for this purpose, such as Tide® Washing Machine Cleaner)
CARE AND CLEANING
poured directly into the basket without clothes and using the Self Clean Cycle.
Self Clean
To clean the interior of the washer, select
the SELF CLEAN feature on the control
panel. This Self Clean cycle should
be performed, at a minimum, once
per month or about every 30-40 wash
cycles. This cycle will use more water,
in addition to bleach, to control the
rate at which soils and detergents may
accumulate in your washer.
NOTE: Read the instructions below
completely before starting Self Clean cycle.
1. Remove any garments or objects from the washer and
ensure the washer basket is empty.
2. Open the washer door and pour
one cup or 250 ml of liquid bleach
or other washing machine cleaner
into the basket.
3. Close the door and select the SELF CLEAN cycle.
Push the Start pad.
4. When the Self Clean cycle is working, the display will
show the estimated cycle time remaining. The cycle
will complete in about 90 minutes. Do not interrupt the
cycle.
Video
Scan this code
to watch a video
on this topic.
5. After the cycle is complete, the washer will automatically
start an ULTRAFRESH VENT operation so that the door
can remain closed until the next time you use the washer.
If for any reason the cycle needs to be interrupted, the
door will not open immediately. Forcing open the door at
this stage may cause water to flood. The door will open
after the water is drained to a level where it would not
flood the floor.
Self Clean may be interrupted by pressing the Start pad
in between cycles. A power outage in the house might
also interrupt the cycle. When the power supply is back,
the Self Clean cycle resumes where it had stopped.
When interrupted, be sure to run a complete Self Clean
cycle before using the washer. If the Power pad is
pressed during Self Clean, the cycle will be lost.
IMPORTANT:
• Run Self Clean with 1 Cup (250 ml) of bleach once a
month.
• After the completion of a Self Clean cycle, the interior
of your washer may have a bleach smell.
• It is recommended to run a RINSE & SPIN or a light
color load after the Self Clean cycle.
Door Gasket
Open the washer door.
Using both hands, press
down the door gasket.
Remove any foreign objects
if found trapped inside the
gasket. Make sure there is
nothing blocking the holes
behind the gasket.
While holding down the door
gasket, inspect the interior
of the gasket by pulling
it down with your fingers.
16 49-3000217 Rev 2
Remove any foreign objects if found
trapped inside this gasket. Make sure
there is nothing blocking the holes
behind the gasket.
When you are finished cleaning the
door gasket, release it and the gasket
will return to the operating position.
Video
Scan this code
to watch a video
on this topic.
Care and cleaning
CARE AND CLEANING
Dispenser Drawer Area
Detergent and fabric softener may build up in the dispenser drawer.
Residue should be removed once or twice a month.
• Remove the drawer by first pulling it out until it stops. Then reach
back into the rear of the drawer cavity and press down firmly on the
lock tab, pulling out the drawer.
• Rinse the drawer with hot water to remove traces of accumulated
laundry products.
• To clean the drawer opening, use a small brush to clean the recess.
Remove all residue from the upper and lower parts of the recess.
• Replace the dispenser drawer.
• To reduce buildup in the Dispenser Drawer area:
Use only HE
High-Efficiency
detergent
On models with
SmartDispense:
On models without
SmartDispense:
Pump Filter
Due to the nature of the front-load washer, it is sometimes possible for small articles to pass to the
pump. The washer has a filter to capture lost items so they are not dumped to the drain. To retrieve
lost items, clean out the pump filter.
1. Using a small flathead screwdriver or coin, open the access door.
Video
2. Place a shallow pan or dish under the pump access door and towels on the
floor in front of the washer to protect the floor. It is normal to catch about a cup
of water when the filter is removed.
3. Pull down the pour spout.
4. Turn the pump filter counterclockwise and remove the filter slowly, controlling
the flow of the draining water.
5. Remove the filter and clean the debris from the filter.
6. Replace the filter and turn clockwise. Tighten securely.
7. Flip up the pour spout.
8. Close the access door by hooking the bottom tabs first, then rotating the
access door shut.
Scan this code
to watch a video
on this topic.
Moving and Storage
Ask the service technician to remove water from drain pump and hoses. Do not store the washer where it will be exposed
to the weather. When moving the washer, the tub should be kept stationary by using the shipping bolts removed during
installation. See Installation Instructions in this manual. If these parts are not available, they can be ordered by visiting
our Website at GEApplianceparts.com or by calling GE Appliances at 877.959.8688. In Canada, visit your local
GE Appliances parts distributor or call 800.661.1616 or GEAppliances.ca/en/products/parts-filters-accessories.
Long Vacations
Be sure water supply is shut off at faucets. Drain all water from hoses and water filter pump area if weather will be
below freezing.
49-3000217 Rev 2 17
Installation
Washer
Instructions
If you have any questions, call GE Appliances at 800.GE.CARES (800.432.2737) or visit our
In Canada, call 800.561.3344 or visit GEAppliances.ca
Website at: GEAppliances.com
TOOLS REQUIRED
BEFORE YOU BEGIN
Read these instructions completely and carefully.
• IMPORTANT – Save these
instructions for local inspector’s use.
• IMPORTANT – Observe all
governing codes and ordinances.
• Note to Installer – Be sure to leave these
instructions with the Consumer.
• Note to Consumer – Keep these
instructions for future reference.
• Skill level – Installation of this appliance requires
basic mechanical and electrical skills.
• Completion time – 1-3 hours
• Proper installation is the responsibility of the
installer.
• Product failure due to improper installation is not
covered under the Warranty.
Level
Channel-lock adjustable pliers
Phillips screwdriver
PARTS SUPPLIED
Shipping
Bolt Covers
Lock Bar (Retain for
Reversing the Door
Swing option)
Adjustable wrench
Drain Hose Guide
Cable Tie
LOCATION OF YOUR WASHER
DO NOT Install the Washer:
1. In an area exposed to dripping water or outside weather
conditions. The ambient temperature should never be
below 60°F (15.6°C) for proper washer operation.
2. In an area where it will come in contact with curtains
or drapes.
3. On carpet. The floor MUST be a hard surface with
DPD[LPXPVORSHRIƎSHUIRRWFPSHU
cm). To make sure the washer does not vibrate or
move, you may have to reinforce the floor.
NOTE:,IIORRULVLQSRRUFRQGLWLRQXVHƎLPSUHJQDWHG
plywood sheet solidly attached to existing floor
covering.
MOBILE HOME INSTALLATION:
Installation must conform to Standard for Mobile Homes,
ANSI A119.1 and National Mobile Home Construction
and Safety Standards Act of 1974 (PL93-383).
PARTS REQUIRED (Sold separately
or included with the GFW510 model)
Water Hoses (2) Rubber Washers (2) and
Strainer Screens (2)
GE Appliances Parts and Accessories
Order on-line at GEApplianceparts.com today,
24 hours a day or by phone at 877.959.8688 during
normal business hours. In Canada, visit your local
GE Appliances parts distributor or call 800.661.1616
or GEAppliances.ca/en/products/parts-filters-
accessories.
Part Number Accessory
WX14X10011 6 ft stainless steel washer hoses with
90° elbows; 2-pack
WH1X2267 Rubber Washer (1) and Screen (1)
18 49-3000217 Rev 2
WASHER
DIMENSIONS
28”
(71.2 cm)
*39-3/4”
(101 cm)
Installation Instructions
Model - GFW850:
56-1/2” (143.8 cm)
34” (86.4 cm)
Models - GFW650, GFW550, GFW510:
54-1/2” (138.4 cm)
32” (81.3 cm)
Front View
NOTE:
With leveling legs retracted: 39-3/4 (101 cm).
With leveling legs fully extended: 40-5/8 (103.1 cm).
MINIMUM
0”
Side View
0”
Side View
0”0”0”
CLEARANCES
Alcove or Closet
• Rear = 0”*
• Sides = 0”
• 7RS Ǝ
• )URQW Ǝ
0”
• Consideration must be given to provide adequate clearance for installation and service.
• Closet doors must be louvered or otherwise ventilated and have at least 60 square inches (387.1 cm2) of open area. If the
closet contains both a washer and a dryer, doors must contain a minimum of 120 square inches (774.2 cm2) of open area.
* To enable 0” clearance on the back of the washer, you must use 90° elbow hoses. Otherwise you may require some
additional clearance to avoid rubbing of the hoses against the back wall.
ACCESSORIES:
Order on-line at GEApplianceparts.com, 24 hours a day or
by phone at 877.959.8688 during normal business hours.
Part Number Accessory
GFP1528SNWW
GFP1528PNSN
GFP1528PNRS Royal Sapphire Pedestal
GFP1528PNDG Diamond Gray Pedestal
GFA28KITN Stacking Kit for Dryer over Washer
Follow the Installation Instructions included in the Kit for all
clearances and installation requirements.
49-3000217 Rev 2 19
White Pedestal
Satin Nickel Pedestal
Pedestal:
Stacked:
79-1/2”*
(202 cm)
55-7/8”*
(141.8 cm)
Installation Instructions
UNPACKING THE WASHER UNPACKING THE WASHER (cont.)
WARNING
unpacked. Make materials inaccessible to children.
Children might use them for play. Cartons covered
with rugs, bedspreads or plastic sheets can become
airtight chambers causing suffocation.
1. Cut and remove all packaging straps.
2. While it is in the carton, carefully lay the washer on its
side. DO NOT lay the washer on its front or back.
3. Turn down the bottom flaps. Remove all base packaging
including the styrofoam base.
4. Carefully return the washer to an upright position and
remove the carton by lifting it upward.
5. Carefully move the washer to within 4 feet (122 cm)
of the final location.
6. Remove the following from the back side of the washer:
4 bolts
4 plastic spacers (including power cord retainers and
rubber grommets)
2 brackets
NOTE: Do NOT remove the screw or clip holding the
hose.
Recycle or destroy the carton and
plastic bags after the washer is
7. Insert shipping bolt hole covers into shipping bolt
holes.
NOTES:
• Failure to remove the shipping braces can cause
the washer to become severely unbalanced.
• IMPORTANT: Save all bolts for future use.
If you must transport the washer at a later date,
you must reinstall the shipping support hardware to
prevent shipping damage. Keep the hardware in the
plastic bag provided.
20 49-3000217 Rev 2
Installation Instructions
ELECTRICAL REQUIREMENTS
WARNING
Plug into a grounded 3-prong outlet.
DO NOT remove ground prong.
DO NOT use an adapter.
DO NOT use an extension cord.
Failure to follow these instructions can result in death,
fire or electrical shock.
CIRCUIT – Individual, properly polarized and grounded
15 or 20 amp circuit breaker or time-delay fuse.
POWER SUPPLY – 2 wire plus ground, 120 Volt, single
phase, 60 Hz, alternating current.
Outlet Receptacle – Properly
grounded 3-prong receptacle to
be located so the power cord is
accessible when the washer is in
an installed position. If a 2-prong
receptacle is present, it is the
owner’s responsibility to have a
licensed electrician replace it with
a properly grounded 3-prong grounding type receptacle.
Washer must be electrically grounded in accordance with
local codes and ordinances, or in the absence of local
codes, with latest edition of the NATIONAL ELECTRICAL
CODE, ANSI/NFPA NO. 70 or CANADIAN ELECTRICAL
CODE, CSA C22.1. Check with a licensed electrician if you
are not sure that the washer is properly grounded.
- Electrical Shock Hazard
Ensure proper
ground exists
before use.
WARNING
Disconnect power supply before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.
WARNING
Certain internal parts are intentionally not grounded
and may present a risk of electric shock only during
servicing.
Service personnel – DO NOT contact the following
parts while the appliance is energized: water valve,
drain pump, NTC, heater, door lock, inverter board,
motor and MC board.
WATER SUPPLY REQUIREMENTS
Hot and cold water faucets MUST be installed within
42 inches (107 cm) of your washer’s water inlet. The
faucets MUST be 3/4” (1.9 cm) garden hose-type so
inlet hoses can be connected. Water pressure MUST be
between 10 and 120 pounds per square inch. Your water
department can advise you of your water pressure. The
hot water temperature should be set to deliver water at
120° to 140°F (48°–60°C) to provide proper Automatic
Temperature Control (ATC) performance.
NOTE: A water softener is recommended to reduce
buildup of scale inside the steam generator if the home
water supply is very hard.
- Electrical Shock Hazard
- Shock Hazard
GROUNDING INSTRUCTIONS
This appliance must be grounded. In the event of
malfunction or breakdown, grounding will reduce the risk
of electric shock by providing a path of least resistance
for electric current. This appliance is equipped with a
cord having an equipment- grounding conductor and
a grounding plug. The plug must be plugged into an
appropriate outlet that is properly installed and grounded
in accordance with all local codes and ordinances.
WARNING
risk of electrical shock. Check with a qualified electrician,
or service representative or personnel, if you are in
doubt as to whether the appliance is properly grounded.
DO NOT modify the plug on the power supply cord. If it
will not fit the outlet, have a proper outlet installed by a
qualified electrician.
If required by local codes, an external 18 gauge or larger
copper ground wire (not provided) may be added. Attach
to washer cabinet with a #10-16 x
(available at any hardware store) to rear of washer.
Improper connection of the equipmentgrounding conductor can result in a
1/2
” sheet metal screw
DRAIN REQUIREMENTS
1. Drain capable of eliminating 10
gallons (38 L) per minute.
2. A standpipe diameter of 1-1/4”
(3.18 cm) minimum.
3. The standpipe height above the
floor should be:
Minimum height: 24” (61 cm)
Maximum height: 96” (244 cm)
BACK
96”
(244 cm)
Max.
24”
(61 cm)
Min.
49-3000217 Rev 2 21
Installation Instructions
INSTALLING THE WASHER
1. Run some water from the hot and cold faucets to
flush the water lines and remove particles that might
clog the inlet hose and water valve screens.
2. Remove the inlet hoses from the packaging (whether
supplied with the washer or sold separately).
(90° elbow end) Ensure there is a
3.
rubber washer in the 90° elbow end of
the HOT and COLD hoses. Reinstall
the rubber washer into the hose fitting
if it has fallen out during shipment.
Carefully connect the inlet hose
marked HOT to the outside “H” outlet of the water valve.
Tighten by hand, then tighten another 2/3 turn with pliers.
Carefully connect the other inlet hose to the inside “C”
outlet of the water valve. Tighten by hand; then tighten
another 2/3 turn with pliers. Do not crossthread or
over-tighten these connections.
4. If inlet hose screen washers are not
already inserted into the inlet hoses,
install them by inserting into the free
ends of the HOT and COLD inlet hoses
with protruded side facing the faucet.
5. Connect the inlet hose ends to the HOT and COLD
water faucets tightly by hand, then tighten another 2/3
turn with pliers. Turn the water on and check for leaks.
6. Carefully move the washer to its final location.
Gently rock the washer into position. It is important
not to damage the rubber leveling legs when moving
your washer to its final location. Damaged legs
can increase washer vibration. It may be helpful to
spray window cleaner on the floor to help move your
washer into its final position.
NOTE: To reduce vibration, ensure that all four rubber
leveling legs are firmly touching the floor. Push and pull
on the back right and then back left of your washer.
NOTE: Do not use the dispenser drawer or door to
lift the washer.
NOTE: If you are installing into a drain pan, you can
use a 24-inch long 2x4 to lever the washer into place.
7. With the washer in its final position,
place a level on top of the washer
(if the washer is installed under
a counter, the washer should not
be able to rock). Adjust the front
leveling legs up or down to ensure
the washer is resting solidly. Turn
the lock nuts on each leg up toward
the base of the washer and snug
with a wrench.
NOTE: Keep the leg extension at
a minimum to prevent excessive
vibration. The farther out the
legs are extended, the more the
washer will vibrate.
If the floor is not level or is damaged,
you may have to extend the rear
leveling legs.
Leveling Leg
Video
Scan this code
to watch a video
on Step 7.
INSTALLING THE WASHER (cont.)
8. Attach U-shaped hose guide to the end of the drain
hose. Place the hose in a laundry tub or standpipe
and secure it with the cable tie provided in the
enclosure package.
Cable
Tie
Cable Tie
NOTE: Placing the drain hose too far down the drain
pipe can cause a siphoning action. No more than
7 inches of hose should be in the drain pipe. There
must be an air gap around the drain hose. A snug fit
can cause a siphoning action.
9. Plug the power cord into a grounded outlet.
NOTE: Check to be sure the power is off at the
circuit breaker/fuse box before plugging the power
cord into an outlet.
10. Turn on the power at the circuit breaker/fuse box.
11. Read the rest of this Owner’s Manual. It contains
valuable and helpful information that will save you
time and money.
12. Before starting the washer, check to make sure:
Main power is turned on.
The washer is plugged in.
The water faucets are turned on.
The unit is level and all four leveling legs are firmly
on the floor.
The shipping support hardware is removed
and saved.
The drain hose is properly tied up.
There are no leaks at the faucet, drain line
or washer.
13. Run the washer through a complete cycle.
Check for water leaks and proper operation.
14. If your washer does not operate, please review
the Before You Call For Service section before
calling for service.
15. Place these instructions in a location near the
washer for future reference.
Cable
Tie
REPLACEMENT PARTS
If replacement parts are needed for your washer, they can
be ordered in the United States by visiting our Website
at GEApplianceparts.com or by calling GE Appliances
at 877.959.8688. In Canada, visit GEAppliances.ca/en/
products/parts-filters-accessories or call 800.661.1616.
22 49-3000217 Rev 2
Installation Instructions
REVERSING THE DOOR SWING (Optional)
WARNING
Unplug the appliance or turn off the circuit breaker
before servicing. Pressing the Power pad DOES
NOT disconnect power.
WARNING
Certain internal parts are intentionally not grounded
and may present a risk of electric shock only during
servicing.
Service personnel – DO NOT contact the following
parts while the appliance is energized: water valve,
drain pump, NTC, heater, door lock, inverter board,
motor and MC board.
- Shock Hazard
TOOL YOU WILL NEED
Phillips-head screwdriver
1
REMOVE THE DOOR ASSEMBLY
• Open the washer door.
• While supporting the door, remove the 6 screws
from the hinge in the washer face.
• Lift the door assembly to remove it from the washer
face and set it on a protective surface.
Door and Hinge
Assembly
IMPORTANT NOTES
• Handle parts carefully to avoid scratching paint.
• Provide a non-scratching work surface for the
door.
• Set screws down by their related parts to avoid
using them in the wrong places.
• Once you begin, do not move the cabinet until
door-swing reversal is completed.
• These instructions are for changing the hinges
from the left side to the right side—if you ever
want to switch them back to the right side, follow
these same instructions and reverse all references
to the left and right.
PART SUPPLIED
Lock Bar
2
REMOVE THE DOOR HINGE
COVER AND THE DOOR HINGE
• Remove the 3 screws from the hinge cover and
remove the cover.
• Remove the 6 screws from the hinge and remove
the hinge from the door.
Hinge Cover
Hinge
Hold the Door and
Remove Hinge Screws
from the Washer
49-3000217 Rev 2 23
Installation Instructions
REVERSING THE DOOR SWING (Optional)
3
REMOVE, REVERSE AND
REPLACE THE DOOR STRIKER
• Remove the 2 screws from the striker. Rotate the
striker 180° and reinstall the striker with its screws.
4
REMOVE THE DOOR STRIKER
ASSEMBLY AND REPLACE ON
THE OPPOSITE SIDE
• Remove the 2 screws from the striker assembly and
remove the assembly by pulling it toward the center,
pushing it up and pulling it out.
• Rotate the striker assembly and replace it on the
opposite side with its screws.
24 49-3000217 Rev 2
Installation Instructions
REVERSING THE DOOR SWING (Optional)
5
REPLACE THE DOOR HINGE
AND THE DOOR HINGE COVER
ON THE OPPOSITE SIDE
• Rotate the door hinge and replace it on the opposite
side with its screws.
• Rotate the door hinge cover and replace it on the
opposite side with its screws.
Hinge Cover
Hinge
7
REMOVE LOCK ASSEMBLY AND
INSTALL ON OPPOSITE SIDE OF
WASHER
• Remove the 2 screws from the lock cover and
remove it from the washer face.
Lock
Cover
6
REMOVE THE TERMINAL
HOLDER AND DISCONNECT THE
PIN CONNECTOR FROM WASHER
• Using your
fingers, pry the
terminal holder
from the washer
face.
• Disconnect the
pin connector.
Terminal Holder
Pin Connector
• Insert the provided lock bar into the lock mechanism
in the washer face. Remove the lock assembly by
removing its two screws, using the lock bar to lift it
up to unhook, tilting and pulling it out of the washer
face. Disconnect its pin connector by unsnapping its
locks.
Hook Window
Hook
Insert Lock Bar
Remove
Assembly
Pin Connector
49-3000217 Rev 2 25
Installation Instructions
REVERSING THE DOOR SWING (Optional)
7
REMOVE LOCK ASSEMBLY AND
INSTALL ON OPPOSITE SIDE OF
WASHER (CONTINUED)
• Do NOT rotate lock assembly. Move it to the opposite
side of the washer and connect the pin connector making
sure it is fully snap locked together. Tilt and insert
the lock assembly into the washer face, lift it up and
latch its hook into its window. Replace its screws.
Remove the lock bar from the assembly and retain
for future use.
Hook Window
Hook
Replace
Assembly
Remove lock bar
8
RECONNECT
PIN CONNECTOR
FROM THE WASHER AND REPLACE
THE TERMINAL HOLDER
• Reconnect the
pin connector and
press the terminal
holder back into
the washer face on
the opposite side.
Pin Connector
Terminal Holder
Pin Connector
• Install the lock cover over the lock assembly, making
sure the locating post fits into the locating hole and
that the lock switch operates freely. Replace its screws.
Lock Cover
Lock Switch
Locating Post
Locating Hole
9
REPLACE THE DOOR ASSEMBLY
• Lift the door assembly into place and secure it onto
the washer face with its 6 screws.
Replace 6 screws
into the hinge and
secure into the
washer face
• Close the washer door.
NOTE: Make sure the door opens and closes
correctly. If not, repeat all steps making sure all
parts and screws are securely seated.
• Connect power cord and turn on the breaker.
• Run the washer through a complete cycle to verify
proper operation.
26 49-3000217 Rev 2
Troubleshooting Tips... Before you call for service
Problem Possible Cause What To Do
Not draining
Not spinning
Not tumbling
Leaking water Door gasket is damaged Check to see if gasket is seated and not torn. Objects left in
Clothes too
wet
Load is out of balance Redistribute clothes and run Rinse & Spin.
Increase load size if washing small load containing heavy and
light items.
Pump filter may be clogged See the Care and Cleaning section on how to clean the Pump
Filter.
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down
the drain
Check back left of washer
for water
Fill hoses or drain hose is
improperly connected
Household drain may be
clogged
Dispenser clogged Powder soap may cause clogs inside the dispenser and cause
Incorrect use of detergent Use only HE and correct amount of detergent.
Dispenser box cracked If new installation, check for crack on inside of dispenser box.
Load is out of balance Redistribute clothes and run Rinse & Spin.
Pump filter may be clogged See the Care and Cleaning section on how to clean the Pump
Overloading The dry weight of the load should be less then 16 lbs.
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down
the drain
Straighten drain hose and make sure washer is not sitting on it.
Check household plumbing. You may need to call a plumber.
Ensure there is an air gap between hose and drain.
pockets may cause damage to the washer (nails, screws, pens,
pencils)
Water may drip from the door when the door is opened. This is a
normal operation.
Carefully wipe off rubber door seal. Sometimes dirt or clothing is
left in this seal and can cause a small leak
If this area is wet, you have oversudsing condition. Use less
detergent.
Make sure hose connections are tight at washer and faucets and
make sure end of drain hose is correctly inserted in and secured
to drain facility.
Check household plumbing. You may need to call a plumber.
water to leak out the front of the dispenser. Remove drawer and
clean both drawer and inside of dispenser box. Please refer to
Care and Cleaning section.
Increase load size if washing small load containing heavy and
light items.
The machine will slow the spin speed down to 410 rpm if it has a
hard time balancing the load. This speed is normal.
Filter.
Straighten drain hose and make sure washer is not sitting on it.
Check household plumbing. You may need to call a plumber.
Ensure there is an air gap between hose and drain.
TROUBLESHOOTING TIPS
49-3000217 Rev 2 27
Troubleshooting Tips... Before you call for service
Problem Possible Cause What To Do
Incomplete cycle or
timer not advancing
Loud or unusual
noise; vibration or
shaking
TROUBLESHOOTING TIPS
No power/washer not
working or dead
Snags, holes, tears,
rips or excessive
wear
Control time wrong
or changes
Not enough water This is normal Horizontal washers do not require the tub to fill with water
Automatic load
redistribution
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down
the drain
Cabinet moving Washer is designed to move 1/4” to reduce forces
All rubber leveling legs are
not firmly touching the floor
Unbalanced load Pause unit, open door and manually redistribute load. To
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Washer is unplugged Make sure cord is plugged securely into a working outlet.
Water supply is turned off Turn both hot and cold faucets fully on.
Circuit breaker/fuse is
tripped/blown
Automatic self system
checks
Overloaded Do not exceed maximum recommended load sizes.
Pens, pencils, nails, screws
or other objects left in
pockets
Pins, snaps, hooks, sharp
buttons, belt buckles, zippers
and sharp objects left in
pockets
This is normal During spin the washer may need to rebalance the load
Timer adds 3 minutes to cycle for each rebalance. 11 or
15 rebalances may be done. This is normal operation.
Do nothing; the machine will finish the wash cycle.
Pump Filter.
Straighten drain hose and make sure washer is not sitting
on it.
Check household plumbing. You may need to call a
plumber.
Ensure there is an air gap between hose and drain.
transmitted to the floor. This movement is normal.
Push and pull on the back right and then back left of your
washer to check if it is level. If the washer is uneven,
adjust the rubber leveling legs so they are all firmly
touching the floor and locked in place.
check machine, run rinse and spin with no load. If normal,
unbalance was caused by load.
Pump Filter.
Check house circuit breakers/fuses. Replace fuses or
reset breaker. Washer should have separate outlet.
First time the washer is plugged in, automatic checks
occur. It may take up to 20 seconds before you can use
your washer. This is normal operation.
See recommended maximum load sizes in the Loading
section.
Remove loose items from pockets.
Fasten snaps, hooks, buttons and zippers.
sometimes to reduce vibrations. When this happens, the
estimated time is increased causing time left to increase
or jump.
like top-load washers.
28 49-3000217 Rev 2
Troubleshooting Tips... Before you call for service
Problem Possible Cause What To Do
Washer pauses
or has to be
restarted, or
washer door is
locked and will
not open
Door unlocks
or press Start
and machine
doesn’t operate
Water does not
enter washer or
enters slowly
Wrinkling Improper sorting Avoid mixing heavy items (like work clothes) with light items
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Pump Filter.
This is normal
Incorrect operation Simply open and close the door firmly; then press Start.
Automatic self system
checks
Water valve screens are
stopped up
Inlet hose screen washers
are stopped up
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Fill hoses may be kinked Check that fill hoses are not kinked or clogged.
Water supply is turned off Turn on both hot and cold faucets fully.
Energy efficiency This is an energy-efficient washer. As a result, the temperature
Insufficient water supply Make sure that the water supply is turned on. Make sure that
The washer door is open The washer door must be closed for all washer cycle
Incorrect fill hose connection Make sure that the fill hoses connect the hot water supply to
Overloading Load your washer so clothes have enough room to move
Incorrect wash cycle Match cycle selection to the type of fabric you are washing
Repeated washing in water
that is too hot
Front-load washers start up differently than top-load washers, and
it takes several seconds to check the system. The door will lock
and unlock.
After Start is pressed, the washer does several system
checks. Water will flow
Turn off the water source and remove the water connection
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect the
hoses and turn the water back on.
Turn off the water source and remove the inlet hoses from
the wall faucets. Use a brush or toothpick to clean the screen
washers in the end of the hoses. Reconnect the hoses and
turn the water back on.
Pump Filter.
settings for this washer may be different than for a non-energyefficient washer.
the water faucets are turned to their completely open position.
operations. If the door is opened during the washer operation,
all functions will stop, including water filling.
the hot inlet on the washer and the cold water supply to the
cold inlet on the washer (hot to hot, cold to cold).
(like blouses).
freely.
(especially for easy care loads).
Wash in warm or cold water.
several
seconds after Start is pressed.
TROUBLESHOOTING TIPS
49-3000217 Rev 2 29
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