Ge GFWR2700, GFW490, GFWR2705 User Manual
SAFETY INSTRUCTIONS .........3
USING THE WASHER
Getting Started ...................... 5
Controls ............................ 6
Features .............................13
Loading .............................15
CARE AND CLEANING ..........16
INSTALLATION
INSTRUCTIONS ..................19
TROUBLESHOOTING TIPS ......25
CONSUMER SUPPORT
Warranty (United States) ............. 30
Warranty (Canada) .................. 31
Consumer Support ................... 32
OWNER’S MANUAL &
INSTALLATION
INSTRUCTIONS
GFW490
GFW480
GFWR4805
GFWR4800
GHWS3605
GHWS3600
GFWR2705
GFWR2700
GFWS2605
GFWS2600
ENGLISH/FRANÇAIS/
ESPAÑOL
Write the model and serial
numbers here:
Model # _________________
Serial # _________________
You can find them on a label
WASHERS
GE is a trademark of the General Electric Company. Manufactured under trademark license.
on the side of the washer.
49-90518-2 06-16 GEA
THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.
Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.
We take pride in the craftsmanship, innovation and design that goes into every GE Appliances
product, and we think you will too. Among other things, registration of your appliance ensures that we
can deliver important product information and warranty details when you need them.
Register your GE appliance now online. Helpful websites and phone numbers are available in the
Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration
card included in the packing material.
2
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING. GEAppliances.com
IMPORTANT SAFETY INSTRUCTIONS
WARNING
Read all instructions before using the appliance.
DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with gasoline, dry-
cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode.
DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These
substances give off vapors that could ignite or explode.
Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for 2 weeks
or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a
washing machine, turn on all hot-water faucets and let the water flow from each for several minutes. This will release
any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time.
DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this appliance
is used near children. Before the washer is removed from service or discarded, remove the door or lid. Failure to follow
these instructions may result in death or injury to persons.
DO NOT reach into the appliance if the basket or agitator is moving to prevent accidental entanglement.
DO NOT install or store this appliance where it will be exposed to the weather.
To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using your appliance,
follow basic precautions, including the following:
DO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless specifically
recommended in the user maintenance instructions or in published user repair instructions that you understand and
have the skills to carry out.
Keep the area around your appliance clean and dry to reduce the possibility of slipping.
DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts
including a damaged cord or plug.
Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power button DOES NOT disconnect power.
See “ELECTRICAL REQUIREMENTS” located in the Installation Instructions for grounding instructions.
SAVE THESE INSTRUCTIONS
3
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
PROPER INSTALLATION
This washer must be properly installed and located in accordance with the Installation Instructions before it is used.
If you did not receive an Installation Instructions, you can receive one by visiting GEAppliances.com or by calling
GE Appliances at 800.GE.CARES (800.432.2737).
Ensure that the hot water hose is connected to the “H”
(internal red screened) valve and the cold water hose is
connected to the “C” (internal blue screened) valve.
Install or store where it will not be exposed to
temperatures below freezing or exposed to the weather,
which could cause permanent damage and invalidate the
warranty.
Properly ground washer to conform with all
governing codes and ordinances. Follow details
in Installation Instructions.
This washer does not include water supply hoses.
GE Appliances strongly recommends the use of factory
specified parts. A list of factory hoses available for
purchase are listed below. These hoses are manufactured
and tested to meet GE Appliances specifications.
GE Appliances strongly recommends the use of new water
supply hoses. Hoses degrade over time and need to be
replaced every 5 years to reduce the risk of hose failures
and water damage.
Parts and Accessories
WARNING
Plug into a grounded 3 prong outlet.
DO NOT remove ground prong.
DO NOT use an adapter.
DO NOT use an extension cord.
Failure to follow these instructions can result in death,
fire or electrical shock.
- Electrical Shock Hazard
WHEN NOT IN USE
Turn off water faucets to minimize leakage if a break or
rupture should occur. Check the condition of the fill hoses;
GE Appliances recommends changing the hoses every 5
years.
Order on-line at GEApplianceparts.com today, 24 hours a
day or by phone at 800.626.2002 during normal business
hours.
Part Number Accessory
PM14X10002 4 ft Rubber Water Supply Hoses
Or
PM14X10005 4 ft Braided Metal Water Supply Hoses
WX10X10011 Tide® Washing Machine Cleaner*
PM7X1 Washer Floor Tray
PM7X3
GFP1328PK
GFP1328SK matched to your washer or dryer)
NOTE: The GE Appliances RightHeight™ Design frontload
washer equipped with a Built-In Pedestal™ cannot be
mounted on a pedestal.
Low Profile Universal Washer Floor Tray
(for use with pedestal models)
GE Appliances 28" pedestal (available color
* Tide® is a registered trademark of Procter & Gamble
4
SAVE THESE INSTRUCTIONS
Using the washer. GEAppliances.com
WARNING
To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY
before operating this appliance.
INSTRUCTIONS
Throughout this manual, features and appearance may vary from your model.
Controls -
You can locate your model number on a label on the side of the washer or inside the washer door.
Models: GFWR4805, GFWR4800, GHWS3605, GHWS3600 - GE Appliances RightHeight™ Design Steam Washer with Built-In Pedestal™
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Models: GFWR2705, GFWR2700, GFWS2605, GFWS2600 - GE Appliances RightHeight™ Design Steam Washer with Built-In Pedestal™
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Models: GFW490, GFW480 - Steam Washer with Built-In Pedestal™
1
Power
Lock Control
Hold 3 S e cs
Add Steam
Bulky
Items
Active
Wear
Sanitize
Towels
Sheets
Allergen
Whites
3
Normal
Quick Wash
Delicates
Hand Wash
Cold
Wash
Rinse
+ Spin
Tub
Clean
Small
Load
Delay Wash
Hold 3 Secs to Cancel
20
Es timat ed Time Remaining
Wash
Drain
Rinse
Spin
Steam
Done
Delay
Status
Wash
Stain Removal Guide
Select Cycle and Push Button for Stain Options
22
12
Time Saver
Tumble
My Cycle
Hold 3 Secs to Store Cycle
BloodGrass Dirt
Add a
Garment
Complete
Locked
CoeeTomato
201521
22
Door
Ext ra H ea vy
Extra Light
10
4
8
PreWash Ext Rinse Tumble Care
Wash
Heavy
Normal
Light
Soil Temp Spin
8 2
5 6
14
7 2
Ext ra Hot
Max
Hot
High
Warm
Medium
Cold
Low
Tap Cold No Spin
7
2
17
Start/Pause
Add Garment
Light
16
Volume
17
19
18
15
13
5 6
4
5
Control settings.
Getting Started
Load clothes into your washer
1
and close the door.
Open the dispenser and add
4
detergent, bleach and fabric
softener, as desired.
Press Power to turn on the washer.
2
If the screen is dark, a press of the
Press Start to begin the wash
Power button will “wake up” the display.
5
cycle. The machine will weigh
your clothes and add the proper
Turn the knob to the desired cycle or
3
(cycle options vary by model)
Power
1
use My Cycle (on some models) to
program or recall your favorite cycle.
(appearance will vary)
amount of water. When the wash
cycle is finished, the door will
unlock.
Press to “wake up” the display. If the display is active, press to put the washer into standby mode.
NOTE: Pressing Power does not disconnect the appliance from the power supply.
Start/Pause
2
Press to start a wash cycle. If the washer is running, pressing it once will pause the washer and unlock the door. It will take a
few seconds for the door to unlock after pressing Pause. Press again to restart the wash cycle.
NOTE: If the washer is paused and the cycle is not restarted within 15 minutes, the current wash cycle will be cancelled.
NOTE: The washer performs automatic system checks after pressing the Start button. Water will flow in 45 seconds or less.
You may hear the door lock and unlock before water flows; this is normal.
Add Garment (on some models)
If you need to add a garment after the cycle has started, press the Add Garment button and the unit will unlock the door, allowing
additional garments. The Add Garment feature is only available when the LED is lit on the button. After a certain point in the cycle, the
LED will not be lit any longer and adding a garment is not allowed.
Wash Cycles
3
The wash cycles are optimized for specific types of wash loads.
The chart below will help you match the items to be washed with the best wash cycle settings.
For optimal performance, select the cycle that most closely matches the items being washed.
Selections and options shown in bold are the suggested settings for that cycle.
*Some cycles and options may not be available on some models.
Items to Wash Cycle Soil
Cycle for normal,
regular, or typical
use for washing
up to a full load
of normally soiled
cotton clothing.
Whites and
household linens.
Normal Ex. Heavy
Heavy
Normal
Ex. Light
Whites Ex. Heavy
Heavy
Normal
Ex. Light
Level
Light
Light
Wash Temp Spin Selection Options Available Cycle Details
Extra Hot
Hot
Warm
Cold
Tap Cold
Extra Hot
Hot
Warm
Cold
Tap Cold
Extra High
High
Medium
Low
No Spin
Extra High
High
Medium
Low
No Spin
Stain Removal Guide
Prewash or Presoak
Add Steam
Time Saver
Extra Rinse
Delay Wash
Tumble Care
Overnight Dry
Stain Removal Guide
Prewash or Presoak
Add Steam
Time Saver
Extra Rinse
Delay Wash
Tumble Care
Overnight Dry
Cycle for normal, regular, or typical
use for washing up to a full load
of normally soiled cotton clothing.
Choose the Heavy or Extra Heavy
soil level selection and Warm or
Hot water temperature selection as
appropriate for your clothes load for a
higher degree of cleaning.
Cycle tailored to clean and brighten
your whites.
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Wash Cycles - Continued
Items to Wash Cycle Soil
Towels, sheets,
pillowcases and
dish rags.
Lingerie and
special care
fabrics with
light soil.
Small loads of
lightly soiled items
that are needed in
a hurry.
Medium to lightly
soiled athletic
wear items of
technical or
synthetic fabrics.
Cycle for normal,
regular, or typical
use for washing
up to a full load
of normally soiled
cotton clothing
using only cold
water.
For heavily soiled
items which
require extra
cleaning power.
Large coats, bed
spreads, mattress
covers, sleeping
bags, and similar
large bulky items.
Towels
Sheets
Delicates/
Hand
Wash
Quick
Wash or
Speed
Wash
Active
Wear
Cold
Wash*
Power
Clean*
Bulky
Items or
Bulky/
Bedding
Ex. Heavy
Heavy
Normal
Ex. Light
Ex. Heavy
Heavy
Normal
Ex. Light
Ex. Heavy
Heavy
Normal
Ex. Light
Ex. Heavy
Heavy
Normal
Ex. Light
Ex. Heavy
Heavy
Normal
Ex. Light
Ex. Heavy
Heavy
Normal
Ex. Light
Ex. Heavy
Heavy
Normal
Ex. Light
Level
Light
Light
Light
Light
Light
Light
Light
Wash Temp Spin Selection Options Available Cycle Details
Hot
Warm
Cold
Tap Cold
Warm
Cold
Tap Cold
Hot
Warm
Cold
Tap Cold
Hot
Warm
Cold
Tap Cold
Cold
Tap Cold
Hot
Warm
Cold
Tap Cold
Hot
Warm
Cold
Tap Cold
Extra High
High
Medium
Low
No Spin
High
Medium
Low
No Spin
Extra High
High
Medium
Low
No Spin
Extra High
High
Medium
Low
No Spin
Extra High
High
Medium
Low
No Spin
Extra High
High
Medium
Low
No Spin
Extra High
High
Medium
Low
No Spin
Stain Removal Guide
Prewash or Presoak
Add Steam
Time Saver
Extra Rinse
Delay Wash
Tumble Care
Stain Removal Guide
Prewash or Presoak
Time Saver
Extra Rinse
Delay Wash
Tumble Care
Stain Removal Guide
Prewash or Presoak
Extra Rinse
Delay Wash
Tumble Care
Stain Removal Guide
Prewash or Presoak
Add Steam
Time Saver
Extra Rinse
Delay Wash
Tumble Care
Overnight Dry
Prewash or Presoak
Extra Rinse
Delay Wash
Tumble Care
Stain Removal Guide
Prewash or Presoak
Add Steam
Extra Rinse
Delay Wash
Tumble Care
Stain Removal Guide
Prewash or Presoak
Add Steam
Time Saver
Extra Rinse
Delay Wash
Tumble Care
Cycle designed for washing towels,
sheets, pillowcases and dish rags. It is
recommended that towels and sheets
be washed separately for best care
and washing performance.
For lighty soiled items labeled handwashable. Provides gentle tumbling
and soak during wash and rinse.
For cleaning lightly soiled loads in the
fastest time possible. Cycle time is
approximately 30 minutes, depending
on selected options.
Cycle designed for care of medium
to lightly soiled active wear, athletic
wear and technical fabrics.
Cycle for normal, regular, or typical
use for washing up to a full load of
normally soiled cotton clothing. This is
an energy saving cycle that uses cold
water only to provide comparable
wash performance to a warm water
wash.
Effectively clean heavily soiled fabrics
with this cycle that uses a built-in
soak time, extended wash times and
more vigorous wash action.
Cycle for care of large bulky items.
Incorporates intermittent soak
periods in main wash to effectively
treat soils and odors.
7
Control settings.
3
Wash Cycles - Continued
Items to Wash Cycle Soil
Heavily soiled
colorfast items
with the need
for sanitization.
Heavily soiled
colorfast items
with the need for
allergen removal.
For single item
or small loads of
normally soiled
items.
For items that need
only to be rinsed,
use this cycle.
Wet load of items.
For items that need
only to be spun out
use this cycle.
Cleaning the
basket of residue
and odor. No
clothes to be
washed using this
cycle.
Sanitize Ex. Heavy
Allergen Ex. Heavy
Single
Item or
Small
Load
Rinse +
Spin*
Drain +
Spin*
Tub
Clean
or
Basket
Clean
Heavy
Normal
Ex. Light
Heavy
Normal
Ex. Light
Ex. Heavy
Heavy
Normal
Ex. Light
Level
Light
Light
Light
Wash Temp Spin Selection Options Available Cycle Details
Extra Hot Extra High
Extra Hot Extra High
Hot
Warm
Cold
Tap Cold
High
Medium
Low
No Spin
High
Medium
Low
No Spin
Extra High
High
Medium
Low
No Spin
Extra High
High
Medium
Low
No Spin Extra Rinse
Extra High
High
Medium
Low
No Spin
Prewash or Presoak
Add Steam
Extra Rinse
Delay Wash
Tumble Care
Prewash or Presoak
Add Steam
Extra Rinse
Delay Wash
Tumble Care
Stain Removal Guide
Prewash or Presoak
Extra Rinse
Delay Wash
Tumble Care
Overnight Dry
Delay Wash
Tumble Care
Extra Rinse
Delay Wash
Delay Wash
Use this cycle to eliminate 99.9% of
bacteria from fabrics. Cycle uses an
increased water temperature and
a longer wash cycle to provide the
sanitization benefit. A longer rinse is
incorporated to remove contaminates.
For best results, select the Extra Heavy
soil selection if available. See NOTE
below.
Use this cycle to remove common
allergens such as dust mites and pet
dander. Cycle uses an increased water
temperature and a longer wash cycle
to provide the sanitization benefit.
A pump purge and longer rinse is
incorporated to remove contaminates.
For best results, select the Extra Heavy
soil selection if available. See NOTE
below.
To wash a small load or bulky blanket,
use this cycle that manages outof-balance loads and saves water,
energy and time compared to any
other cycle.
To quickly rinse and spin out any items
at any time. Utilizes a high speed spin
to extract water from wet items. To
achieve a drain and spin, delselect the
Extra Rinse option.
Utilizes a high speed spin to extract
water from wet items. For items that
need to be rinsed, select the Extra Rinse
option.
Recommended use of at least once
per month to clean the basket of
residue and odor. Never load laundry
when using this cycle; laundry may
become damaged. Cycle incorporates
a hot extended wash, intense agitation
action and a flush out of the pump.
NOTE: The Sanitize and Allergen cycle water temperatures CANNOT be changed. The Sanitize and Allergen cycles are
certified by NSF International, an independent third party testing and certification organization.
The Sanitize certification verifies that the cycle reduced 99.9% of bacteria typically found in residential laundry and that no
significant contamination is transferred to subsequent washer loads. Only the Sanitize cycle has been designed to meet the
requirements of NSF Protocol P172 for sanitizing effectiveness.
NSF Protocol P172
Sanitization Performance of Residential and
Commercial, Family-Sized Clothes Washers
The Allergen certification verifies that the cycle reduced at least 95% of dust mites and pet dander. Only the Allergen cycle
has been designed to meet the requirements of NSF Protocol P351 for allergen reducing effectiveness.
Allergen Reduction Performance of Residential
and Commercial, Family-Sized Clothes Washers
NSF Protocol P351
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GEAppliances.com
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5
6
Soil
Changing the Soil level increases or
decreases the wash time to remove
different amounts of soil.
Temp
Adjust to select the proper water
temperature for the wash cycle. The
PreSoak and PreWash rinse water is
always cold to help reduce energy usage
and reduce setting of stains and wrinkles.
Follow the fabric manufacturer’s
care label when selecting the wash
temperature.
Spin
Changing the Spin speed changes the
final spin speed of the cycles. Always
follow the garment manufacturer’s care
label when changing the Spin speed.
To change the Soil level, press the Soil
level button until you have reached the
desired setting. You can choose between
Extra Light, Light, Normal, Heavy or Extra
Heavy soil levels.
To change the wash temperature, press
the wash Temp button until you have
reached the desired setting. You can
choose between Tap Cold, Cold, Warm,
Hot or Extra Hot. By design, to protect
fabrics, not all wash temperatures are
available for certain wash cycles.
NOTE: The first 10 seconds of the wash
fill is always cold. This feature assists in
conditioning the fabric and preventing
stains from setting on garments.
To change the Spin speed, press the Spin
speed button until you have reached the
desired setting. You can choose between
No Spin, Low, Medium, High or Extra High
Spin. Higher spin speeds are not available
on certain cycles, such as Delicates.
Higher spin speeds remove more water
from the clothes and will help reduce dry
time, but may also increase the possibility
of setting wrinkles on some fabrics.
7
(Depending on model)
8
Rinse
Changing Rinse will change the number
of rinses the cycle will use. To change the
rinse option, press Rinse until you have
reached the desired setting. On some
models you can choose between Normal,
Extra, Max (a third rinse), and no rinse. In
order to select no rinse, press the Rinse
button until no lights are lit in the rinse
window.
PreWash
Prewash is an extra wash before the
main wash. Use it for heavily soiled
clothes or for clothes with a care
label that recommends prewashing
before washing. Be sure to add liquid
or powder high-efficiency detergent,
or the proper wash additive to the
prewash dispenser.
On models with Rinse+Spin cycle, a
drain and spin cycle can be achieved by
pressing the Rinse or Ext Rinse button
until the LED is no longer illuminated.
On models with Drain+Spin cycle, a
rinse and spin cycle can be achieved by
selecting Ext Rinse option.
NOTE: Some models have only
an Extra Rinse option. This
option allows for an extra rinse during a
cycle to remove excess dirt and
detergent from soiled loads. Press the
Ext Rinse button to select.
PreWash must be selected prior to
pressing Start.
The PreWash feature will fill the washer
(adding the prewash detergent), tumble
the clothes, drain and spin. Then the
washer will run the selected wash cycle.
NOTE: In some special cycles, the
prewash is selected automatically
as the default. You can modify this
selection at any time.
9
Control settings.
9
10
11
PreSoak (on some models)
For soaking your garments prior to
the PreWash (if selected) and/or wash
cycle. This option begins with a brief
tumble and then proceeds to soak the
clothes for a specified period of time.
Once complete, the cycle will begin
automatically.
eWash (Energy Savings Wash)
Use eWash to save energy on specified
wash cycles.
Overnight Dry™
(on some models)
Overnight Dry is available on the
following cycles: Active Wear, Whites,
Normal and Single Item.
Overnight Dry is intended for smaller
loads only. This feature is intended for
use when clothes need to be washed,
dried and ready to wear or finished the
next morning. This feature will tumble
clothes and introduce a constant
stream of air into the machine
compartment upon completion of
select wash cycles. Clothes can be
removed at any time by pressing
Pause.
PreSoak must be selected prior to
pressing Start.
The PreSoak time is set in ½ hour
increments, with the maximum
presoak set option of 8 hours.
If desired, add high-efficiency detergent
or the proper wash additive to the
prewash dispenser.
(on some models)
eWash cannot be used with Allergen,
Sanitize, Power Clean and Tub Clean.
To use the feature, press the Overnight
Dry button any time before the end of
the wash cycle. The display will change
to add the default 8 hours max dry time.
High wear or delicate articles are not
recommended for this cycle.
The table below describes example
loads that can be used with this feature:
2-3 athletic uniforms
2 sets of scrubs
2 sets of baby's crib sheets
1 dress shirt, 1 pair of dress pants
3 dress shirts
12
13
Time Saver
My Cycle
Hold 3 Secs to Store Cycle
(Depending on model)
Time Saver (on some models)
This option reduces the overall washer
cycle time by optimizing the wash,
rinse and spin actions and/or gently
raising the wash temperature to
get clothes cleaned faster. Option is
available on Normal, Whites, Towels/
Sheets, Delicates, Bulky Items and
Active Wear cycles. Total wash time
will vary based on cycle chosen and
options selected.
My Cycle
To save a favorite cycle, set the desired
settings for wash cycle, soil level, spin speed
and wash temp settings and hold down the
My Cycle button for 3 seconds. A beep will
sound to indicate the cycle has been saved.
To use your custom cycle, press the
My Cycle button before washing a load.
To change the saved cycle, set the
desired settings and hold down the
My Cycle button for 3 seconds.
To use:
1. Turn power on and select a wash
cycle which has Time Saver as an
option.
2. Make any adjustments to Soil, Temp
and Spin as desired.
3. Press the Time Saver button to
reduce the overall wash time.
4. Press the Start/Pause button.
NOTE: When using My Cycle, wash
options cannot be modified after the
cycle has been started.
NOTE: If you change wash options with
My Cycle before starting the cycle, the
My Cycle light will turn off and you will
be returned to the base cycle.
10
GEAppliances.com
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16
Tumble Care
(Depending on model)
Stain Removal Guide
BloodGrass Dirt CoeeTomato
Select Cycle and Push Button for Stain Options
Tumble Care (on some models)
Freshly tumbles your garments
periodically for up to 8 hours after the
wash cycle is complete to lessen the
setting of wrinkles and creases when
you are not able to move clothing to
the dryer right away.
Stain Removal Guide
The Stain Removal Guide is preprogrammed with the ideal wash and
rinse settings to tackle five common
stains: grass, dirt, blood, tomato, and
coffee or wine. To use this feature,
select the desired wash cycle and then
press the Stain Removal Guide button
until the stain you want to remove is
highlighted. Once selected, press the
Start button to start the cycle.
Basket Light (on some models)
The basket light will turn on and remain
on for 5 minutes when the door opens,
Start/Pause button is pressed, or by
pressing the Light button.
At the end of the cycle, the display
will scroll “END” and after ten minutes
the Tumble Care will begin. It can be
stopped at any time by pressing the
Power button.
Note: The Tumble Care option cannot
be added to the My Cycle feature.
For some stains, a prewash will be
selected automatically. Be sure to
add liquid or powder high-efficiency
detergent, or the proper wash additive
to the prewash dispenser.
The basket light can be turned off by
pressing and holding the Light button.
17
18
Volume
This button has two functions:
To change the loudness of the end of
cycle signal, press the button as many
times as needed to reach the desired
volume. There are four sound levels
including OFF.
Lock Control
You can lock the controls to prevent
any selections from being made. Or
you can lock or unlock the controls
after you have started a cycle.
Children cannot accidentally start the
washer by touching buttons with this
option selected.
To lock the washer, press and hold the
Lock Control button for 3 seconds.
To turn the button sounds ON/OFF,
press and hold the button for 3
seconds.
To unlock the washer controls, press
and hold the Lock Control button for 3
seconds.
A sound is made to indicate the lock/
unlock status.
The indicator light above the button
will illuminate when the controls are
locked.
NOTE: The Power button can still be
used when the machine is locked.
11
Control settings.
19
20
21
Add Steam
Add Steam adds steam into the washer
early in the cycle to assist with loosening
stains on the Towels/Sheets, Normal,
Whites, Bulky, Active Wear, Power
Clean, Sanitize or Allergen cycles.
Delay Wash
You can delay the start of a wash cycle
for up to 24 hours. Press the Delay
Wash button to choose the amount
of time you want to delay the start of
the wash cycle. Once the desired time
is reached, press the Start button. The
machine will count down and start
automatically at the correct time.
eMonitor (on some models)
The eMonitor lights display the relative
energy use of your selected cycle and
options. They are provided as an energy
guide and range from Good (1 light) to
Better (5 lights). Some special cycles will
not provide a display.
To use:
1. Turn power ON and select a wash
cycle. The Add Steam option is only
available on Towels/Sheets, Normal,
Whites, Bulky, Active Wear, Power
Clean, Sanitize or Allergen cycles.
2. Select the Add Steam button to
activate steam.
3. Press the Start/Pause button.
NOTE: If you forget to fully close the
door, a reminder signal will beep
reminding you to do so.
NOTE: If you open the door when the
delay is counting down, the machine will
enter the pause state. You must close
the door and press Start again in order
to restart the countdown.
22
Display
Displays the approximate time
remaining until the end of the cycle.
NOTE: The cycle time is affected by how
long it takes the washer to fill. This depends
on the water pressure in your home. The
“smart” timer “learns” the amount of time
it takes to fill your washer and adjusts the
total time accordingly.
Cycle status is also displayed and certain
features such as Delay Wash or Steam are
shown indicating they have been selected.
If an out-of-balance condition is
detected by the washer, the Spin light
will blink during the remaining portion of
the cycle and will stay illuminated for a
short time after cycle completion. When
this occurs, the washer is taking actions
to correct the out-of-balance condition
and complete the cycle normally. In
some cases, the washer may not be
able to balance the load and spin up to
full speed. If you notice the load is more
wet than usual at the end of the cycle,
redistribute the load evenly in the wash
tub and run a Drain + Spin cycle.
In addition, the display will, “scroll” the
washer status:
• dOOr The washer door is open,
causing the machine to be in PAUSE
mode until the door is properly closed.
• LOAd SenSE Sensing load size prior to
fill (normal operation). Cycles that do
not perform LOAD SENSE are Active
Wear, Delicates, Speed Wash, Single
Item, Rinse & Spin and Tub Clean.
• PAUSE Cycle paused because the
Start/Pause or Add Garment button
was pressed and the washer was set
to Pause. Press Start button again to
restart the cycle.
• End End of current cycle.
• OFF Washer is shutting down. The
washer may need to drain the water
prior to unlocking the door and shutting
down.
12
About the washer features.
The Dispenser Drawer
Slowly open the dispenser drawer by pulling
it out until it stops.
After adding laundry products, slowly close
the dispenser drawer. Closing the drawer
too quickly could result in early dispensing
of the bleach, fabric softener or detergent.
GEAppliances.com
NOTE: You may see water in the detergent,
bleach and
at the end
the flushing/
of the normal
Use only HE High-Efficiency
detergent.
fabric softener compartments
of the cycle. This is a result of
siphoning action and is part
operation of the washer.
Add pre-wash to
location
this
Detergent
selection insert
NOTE: Use only liquid or powder HE
detergents and additives in the dispenser
drawer. Laundry detergent packets
should only be added directly to the wash
basket following the manufacturer's
directions.
The Prewash Compartment
Only use the prewash compartment if you
are selecting the
cycle for heavily soiled clothes. Add
measured detergent or prewash additive to
the back left prewash compartment of the
dispenser drawer.
Detergent or prewash additive is flushed
from the dispenser in the
PreSoak
PreWash
PreWash
cycle (if selected).
or
PreSoak
or
DO NOT put detergent packets in the
dispenser drawer.
NOTE: Liquid detergent will drain
into the washer basket as it is added.
Detergent usage may need to be adjusted
for water temperature, water hardness, size
and soil level of the load. Avoid using too
much detergent in your washer as it can
lead to over sudsing and detergent residue
being left on the clothes.
13
About the washer features.
The Detergent Compartment
Only use high-efficiency detergent
in this washer. DO NOT fill highefficiency detergent over the MAX
line. Use detergent manufacturer’s
recommended amount.
Powder Detergent – Remove the
For HE powder
detergent
remove the
Detergent cup
and add powder
here
NOTE: The Detergent cup
has an easy grip handle to
allow removal for convenient
measuring and filling of the
unit.
Liquid Detergent cup and place it in a
safe location outside of the washer.
Follow the detergent manufacturer’s
instructions when measuring the
amount of powder to use.
Liquid Detergent – Locate the
concentration of your detergent on the
bottle. Do not fill above the Max Fill line
in the Detergent cup for your detergent
concentration type.
Max Fill line
depending
on your liquid
detergent
concentration
type
Detergent usage may need to be
adjusted for water temperature, water
hardness, size and soil level of the
load. Avoid using too much detergent
in your washer as it can lead to
oversudsing, detergent residue being
left on the clothes, and could extend
wash times.
Do not put clumped detergent in the
dispenser. Clumped detergent can
cause a leak.
The Liquid Bleach Compartment
If desired, measure out the recommended
amount of liquid bleach, not to exceed
1/3 cup (80 ml) and pour into the center
compartment labeled “LIQUID BLEACH”
marked with this symbol .
It is recommended to use High-Efficiency (HE)
bleach in this front-load washer.
The Fabric Softener Compartment
If desired, pour the recommended amount
of liquid fabric softener into the compartment
labeled “FABRIC SOFTENER.”
Use only liquid fabric softener in the dispenser.
Dilute with water to the maximum fill line.
Do not exceed the maximum fill line. Overfilling
can cause early dispensing of the bleach which
could result in damaged clothes.
NOTE: Do not use powdered bleach or laundry
detergent/additive packets in the dispenser.
Do not exceed the maximum fill line. Overfilling
can cause early dispensing of the fabric
softener, which could stain clothes.
NOTE: Do not pour fabric softener directly
on the wash load.
14
Loading the washer.
Always follow fabric manufacturer’s care label when laundering. GEAppliances.com
WARNING
DO NOT wash fabrics soiled with flammable liquids or cleaning solvents.
No washer can completely remove oil.
DO NOT wash or dry anything that has been soaked in or spotted with any type of oil (including cooking
oils).
DO NOT reach into the washer until all moving parts have stopped.
Doing so can result in death, explosion, fire or amputation.
The wash drum may be fully loaded with loosely added items.
- Fire Hazard
Loading Examples
WORKWEAR
4 Jeans
5 Work Wear Shirts
5 Work Wear Pants
10 Bath Towels/
7 Hand Towels/
2 Terrycloth Bath
2 Flat Queen-Sized
LINENS
2 Bath Sheets
12 Washcloths
Mats
OR
Sheets
2 Fitted
Queen-Sized
Sheets
4 Pillowcases
MIXED LOAD
4 Pillowcases
2 Hand Towels
2 Flat Sheets/
2 Fitted Sheets
2 Bath Towels/
4 Washcloths
OR
6 Shirts (Men’s
or Women’s)
4 Pair Pants
(Khakis
or Twills)
5 T-shirts
7 Pairs of Boxers
4 Pairs of Shorts
OR
6 T-shirts
4 Pairs of
Sweatpants
4 Sweatshirts
2 Hoodies
7 Pairs of Socks
DELICATES*
7 Bras
7 Panties
3 Slips
2 Camisoles
4 Nightgowns
* Using a nylon
mesh bag for
small items is
recommended.
SPEED WASH
(2–4 GARMENTS)
2 Casual Wear
Work Shirts
1 Pair Casual Wear
Work Pants
OR
3 Soccer Uniforms
15
Care and Cleaning.
Cleaning the Interior
of the Washer
Video
Scan this code
to watch a video
on this topic.
To clean the interior of the washer, select
the Tub Clean feature on the control panel.
This Tub Clean cycle should be performed,
at a minimum, once per month. This cycle
will use more water, in addition to bleach,
to control the rate at which soils and
detergents may accumulate in your washer.
NOTE: Read the instructions below
completely before starting the Tub Clean
cycle.
1. Remove any garments or objects from
the washer and ensure the washer
basket is empty.
2. Open the washer door and pour
one cup or 250 ml of liquid bleach
or other washing machine cleaner
into the basket.
3. Close the door and select the Tub Clean
cycle. Push the Start pad.
4. When the Tub Clean cycle is working,
the display will show the estimated cycle
time remaining. The cycle will complete
in about 90 minutes. Do not interrupt the
cycle.
5. After the cycle is complete, leave
the door open slightly for better
ventilation.
If for any reason the cycle needs to
be interrupted, the door will not open
immediately. Forcing open the door at
this stage may cause water to flood.
The door will open after the water is
drained to a level where it would not
flood the floor.
Tub Clean may be interrupted by pressing
the Start pad in between cycles. A power
outage in the house might also interrupt
the cycle. When the power supply is back,
the Tub Clean cycle resumes where it had
stopped. When interrupted, be sure to run a
complete Tub Clean cycle before using the
washer. If the Power pad is pressed during
BasketClean, the cycle will be lost.
IMPORTANT:
Run Tub Clean with 1 Cup (250 ml) of
bleach once a month.
After the completion of a Tub Clean
cycle, the interior of your washer may
have a bleach smell.
It is recommended to run a light color
load after the Tub Clean cycle.
16
GEAppliances.com
Cleaning the Pump Filter
Due to the nature of the front-load washer,
it is sometimes possible for small articles
to pass to the pump. The washer has a
filter to capture lost items so they are not
dumped to the drain. To retrieve lost items,
clean out the pump filter.
1. Using a small flathead screwdriver or
coin, open the access door.
2. Place a shallow pan or dish under
the pump access door and towels
on the floor in front of the washer to
protect the floor. It is normal to catch
about a cup of water when the filter
is removed.
3. Pull down the pour spout.
Pump
filter
Video
4. Turn the pump filter counterclockwise
and remove the filter slowly, controlling
the flow of the draining water.
5. Remove the filter and clean the debris
from the filter.
6. Replace the filter and turn clockwise.
Tighten securely.
7. Flip up the pour spout.
8. Close the access door by hooking the
bottom tabs first, then rotating the
access door shut.
Scan this code
to watch a video
on this topic.
17
Care and Cleaning.
Dispenser Drawer Area: Detergent and fabric softener may build up in the dispenser
drawer. Residue should be removed once or twice a month.
Remove the drawer by first pulling it out until it stops. Then reach back into the left
rear corner of the drawer cavity and press down firmly on the lock tab,
pulling out the drawer.
Lock tab is visible only after
drawer has been pulled out
Remove the insert from the bleach and fabric softener compartments and the
detergent cup. Rinse the inserts and the drawer with hot water to remove
traces of accumulated laundry products.
To clean the drawer opening, use a small brush to clean the recess.
Remove all residue from the upper and lower parts of the recess.
Return inserts to the proper compartments. Replace the dispenser drawer.
To reduce buildup in the Dispenser Drawer area:
Use only HE
High-Efficiency
detergent.
Cleaning the Door Gasket
Open the washer door. Using both hands, press down the door
gasket. Remove any foreign objects if found trapped inside the
gasket. Make sure there is nothing blocking the holes behind the
gasket.
While holding down the door gasket, inspect the interior gasket by
pulling it down with your fingers. Remove any foreign objects if found
trapped inside this gasket. Make sure there is nothing blocking the
holes behind the gasket.
When you are finished cleaning the door gasket, remove your hands
and the gaskets will return to the operating position.
Video
Scan this code
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on this topic.
18
Installation
Washer
Instructions
If you have any questions, call GE Appliances at 800.GE.CARES (800.432.2737)
or visit our Website at: GEAppliances.com
In Canada, call 1.800.561.3344
or visit www.GEAppliances.ca
BEFORE YOU BEGIN
Read these instructions completely and carefully.
•
IMPORTANT – Save these instructions
for local inspector’s use.
•
IMPORTANT – Observe all governing
codes and ordinances.
• Note to Installer – Be sure to leave these
instructions with the Consumer.
• Note to Consumer – Keep these instructions
for future reference.
• Skill level – Installation of this appliance requires
basic mechanical and electrical skills.
• Completion time – 1-3 hours
• Proper installation is the responsibility of the installer.
• Product failure due to improper installation is not
covered under the Warranty.
PARTS SUPPLIED
TOOLS REQUIRED FOR
WASHER INSTALLATION
1/2s socket with ratchet
Adjustable wrench or 14mm and 16mm open-end
wrenches
Channel-lock adjustable pliers
Carpenter’s level
PARTS REQUIRED (Sold separately)
Water Hoses (2)
GE Appliances Parts and Accessories
Order on-line at GEApplianceparts.com today, 24 hours a
day or by phone at 800.626.2002 during normal business
hours.
Part Number Accessory
Rubber Washers (2)
and Strainer Screens (2)
Cable Tie
Hose Guide
PM14X10002 4 ft Rubber Water Supply Hoses
Or
PM14X10005 4 ft Braided Metal Water Supply Hoses
WH1X2267 Rubber Washer (1) and Screen (1)
19
Installation Instructions
LOCATION OF YOUR WASHER
DO NOT Install the Washer:
1. In an area exposed to dripping water or outside
weather conditions. The ambient temperature
should never be below 60°F (15.6°C) for proper
washer operation.
2. In an area where it will come in contact with curtains or
drapes.
3. On carpet. The floor MUST be a hard surface with
a maximum slope of 1/2s per foot (1.27 cm per
30 cm). To make sure the washer does not vibrate
or move, you may have to reinforce the floor.
NOTE: If floor is in poor condition, use 3/4s impregnated
plywood sheet solidly attached to existing floor covering.
ROUGH-IN DIMENSIONS
IMPORTANT:
Minimum Installation Clearances
• When installed in alcove: Sides, Rear,
Top = 0s (0 cm)
• When installed in closet: Sides, Rear,
Top = 0s (0 cm), Front = 1s (2.54 cm)
Consideration must be given to provide
•
adequate clearance for installation and service.
• Closet doors must be louvered or otherwise
ventilated and have at least 60 square inches of
open area. If the closet contains both a washer
and a dryer, doors must contain a minimum of
120 square inches of open area.
FRONT
28”
(71.12cm)
39”*
(99cm)
*NOTE:
With Legs: 40 1/2” (102.5 cm) - (3/4” (1.9 cm) adjustability)
With Built-In Pedestal™: 46” (117 cm) - (3/4” (1.9 cm) adjustability)
With Optional Pedestal (GFXP1308): 52” (132.1 cm) - (3/4” (1.9 cm) adjustability)
Stacked: 78 1/4” (198.8 cm)
46”*
(117cm)
SIDE
54 3/8”
(138.2cm)
35”
(88.9cm)
39”*
(99cm)
46”*
(117cm)
Built-In
Pedestal™
models
only
20
Installation Instructions
UNPACKING THE WASHER
1. After removing the washer from its carton, remove all base
packaging, including the cardboard, styrofoam base and
styrofoam basket support (inserted in center of base).
NOTE: If you are installing a pedestal, proceed to
the installation instructions that come with the pedestal.
2. Carefully move the washer to within 4 feet (122 cm)
of the final location.
3. Remove the following from the back side of the washer:
4 bolts
4 plastic spacers (including rubber grommets)
4 power cord retainers
4. Remove the shipping bolt. Insert plug into shipping
bolt hole.
NOTE: Failure to remove the shipping bolts can cause
the washer to become severely unbalanced.
Save all bolts for future use.
NOTE: If you must transport the washer at a later date,
you must reinstall the shipping support hardware to prevent
shipping damage. Keep the hardware in the plastic bag
provided.
Video
Scan this code
to watch a video
on Step 3.
21
Installation Instructions
ELECTRICAL REQUIREMENTS
WARNING
Plug into a grounded 3-prong outlet.
DO NOT remove ground prong.
DO NOT use an adapter.
DO NOT use an extension cord.
Failure to follow these instructions can result in death,
fire or electrical shock.
CIRCUIT – Individual, properly polarized and grounded 15
or 20 amp circuit breaker or time-delay fuse.
POWER SUPPLY – 2 wire plus ground, 120 Volt, single
phase, 60 Hz, alternating current.
Outlet Receptacle – Properly grounded 3-prong
receptacle to be located so the power
cord is accessible when the washer
is in an installed position. If a 2-prong
receptacle is present, it is the owner’s
responsibility to have a licensed
electrician replace it with a properly
grounded 3-prong grounding type
receptacle.
Washer must be electrically grounded in accordance with
local codes and ordinances, or in the absence of local
codes, with latest edition of the NATIONAL ELECTRICAL
CODE, ANSI/NFPA NO. 70 or CANADIAN ELECTRICAL CODE,
CSA C22.1. Check with a licensed electrician if you are not
sure that the washer is properly grounded.
- Electrical Shock Hazard
Ensure proper
ground exists
before use.
GROUNDING INSTRUCTIONS
This appliance must be grounded. In the event of
malfunction or breakdown, grounding will reduce the risk
of electric shock by providing a path of least resistance
for electric current. This appliance is equipped with
a cord having an equipment- grounding conductor
and a grounding plug. The plug must be plugged
into an appropriate outlet that is properly installed
and grounded in accordance with all local codes and
ordinances.
WARNING
of electrical shock. Check with a qualified electrician, or
service representative or personnel, if you are in doubt as to
whether the appliance is properly grounded. DO NOT
modify the plug on the power supply cord. If it will not fit the
outlet, have a proper outlet installed by a qualified
electrician.
If required by local
codes, an external
18 gauge or larger
copper ground wire
(not provided) may
be added. Attach to
washer cabinet with a
#8-18 x ½” sheet metal
screw (available at any
hardware store) to rear
of washer.
Mobile Home Installation:
Installation must conform to Standard for Mobile Homes,
ANSI A119.1 and National Mobile Home Construction and
Safety Standards Act of 1974 (PL93-383).
Improper connection of the equipmentgrounding conductor can result in a risk
Attach ground
wire and
ground screw
(obtain locally)
22
Installation Instructions
WATER SUPPLY REQUIREMENTS
Hot and cold water faucets MUST be installed within
42 inches (107 cm) of your washers water inlet. The faucets
MUST be 3/4s (1.9 cm) garden hose-type so inlet hoses can
be connected. Water pressure MUST be between 10 and 120
pounds per square inch. Your water department can advise
you of your water pressure. The hot water temperature
should be set to deliver water at 120° to 140°F (48°–60°C)
to provide proper Automatic Temperature Control (ATC)
performance.
NOTE: A water softener is recommended to reduce buildup of
scale inside the steam generator if the home water supply is
very hard.
DRAIN REQUIREMENTS
1. Drain capable of eliminating 17 gals (64.3 L)
per minute.
2. A standpipe diameter of 1 1/4s (3.18 cm) minimum.
3. The standpipe height above the floor should be:
Minimum height: 24s (61 cm)
Maximum height: 96s (244 cm)
INSTALLING THE WASHER
1. Run some water from the hot and cold faucets to flush the
water lines and remove particles that might clog the inlet
hose and water valve screens.
2. Remove the inlet hoses from the packaging.
3. (90° elbow end) Ensure there is a rubber washer in the
90° elbow end of the HOT
and COLD hoses. Reinstall
the rubber washer into the
hose fitting if it has fallen out
during shipment. Carefully
connect the inlet hose
marked HOT to the outside
“H” outlet of the water valve.
Tighten by hand, then tighten
another 2/3 turn with pliers.
Carefully connect the other inlet hose to the inside “C” outlet
of the water valve. Tighten by hand; then tighten another
2/3 turn with pliers. Do not crossthread or over-tighten
these connections.
4. If inlet hose screen washers are not already inserted into
the inlet hoses, install them by inserting into the free ends
of the HOT and COLD inlet hoses with protruded side facing
the faucet.
C
BACK
96” (8 ft.)
(244 cm)
Max.
24” (2 ft.)
(61 cm)
Min.
NOTE: The drain hose attached to the washer can reach
a 58s (147 cm) high standpipe. For a higher standpipe,
contact an authorized parts distributor.
H
Inlet Hose
Screen
Washers
5. Connect the inlet hose ends to the HOT and COLD
water faucets tightly by hand, then tighten another
2/3 turn with pliers. Turn the water on and check
for leaks.
6. Carefully move the washer to its final location. Gently rock
the washer into position. It is important not to damage the
rubber leveling legs when moving your washer to its final
location. Damaged legs can increase washer vibration. It
may be helpful to spray window cleaner on the floor to help
move your washer into its final position.
NOTE: To reduce vibration, ensure that all four rubber
leveling legs are firmly touching the floor. Push and pull
on the back right and then back left of your washer.
NOTE: Do not use the dispenser drawer or door to lift
the washer.
NOTE: If you are installing into a drain pan, you can use
a 24-inch long 2x4 to lever the washer into place.
23
Installation Instructions
INSTALLING THE WASHER
7. With the washer in its final
position, place a level on top
of the washer (if the washer
is installed under a counter,
the washer should not be
able to rock). Adjust the front
leveling legs up or down to
ensure the washer is resting
solidly. Turn the lock nuts on each leg
up toward the base of the washer
and snug with a wrench.
NOTE: Keep the leg extension at
a minimum to prevent excessive
vibration. The farther out the legs
are extended, the more the washer
will vibrate.
If the floor is not level or is damaged,
you may have to extend the rear
leveling legs.
8. Attach U-shaped hose guide to the end of the drain
hose. Place the hose in a laundry tub or standpipe and
secure it with the cable tie provided in the enclosure
package.
NOTE: Placing the drain hose too far down the drain pipe
can cause a siphoning action. No more than 7 inches of hose
should be in the drain pipe. There must be an air gap around
the drain hose. A snug fit can cause a siphoning action.
(cont.)
Leveling Leg
Video
Scan this code
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on Step 7.
9. Plug the power cord into a grounded outlet.
NOTE: Check to be sure the power is off at the circuit
breaker/fuse box before plugging the power cord into
an outlet.
10. Turn on the power at the circuit breaker/fuse box.
11. Read the rest of this Owner’s Manual. It contains
valuable and helpful information that will save you
time and money.
12. Before starting the washer, check to make sure:
Main power is turned on.
The washer is plugged in.
The water faucets are turned on.
The unit is level and all four leveling legs are firmly
The shipping support hardware is removed
The drain hose is properly tied up.
There are no leaks at the faucet, drain line
13. Run the washer through a complete cycle.
14. If your washer does not operate, please review
15. Place these instructions in a location near the washer
on the floor.
and saved.
or washer.
Check for water leaks and proper operation.
the Before You Call For Service section before
calling for service.
for future reference.
Cable Tie
REPLACEMENT PARTS
If replacement parts are needed for your washer, they can be
ordered in the United States by visiting our Website
at GEApplianceparts.com or by calling GE Appliances at
800.GE.CARES. In Canada, visit geappliances.ca or call
1.800.561.3344.
Cable Tie
Cable Tie
24
Before you call for service… GEAppliances.com
Truth or myth?
Below is a list of truths and myths to help you better understand your frontload washer
Truth or Myth? Answer Explanation
6LQFHIURQWORDGZDVKHUVGRQRWUHTXLUHWKHEDVNHWWR¿OOZLWKZDWHUOLNHWRSORDG
There is not enough water
to properly wash my clothes
My frontload washer may
add time or run longer than
the original displayed time.
I should see suds/foam
during a wash cycle in the
frontload washer.
It is best to wash full loads
and like fabrics together.
MYTH
TRUE
MYTH
TRUE
ZDVKHUVVLJQL¿FDQWO\OHVVZDWHULVUHTXLUHGWRWKRURXJKO\ZDVKDQGULQVHHDFK
load. Except for certain cycles like Handwash and Tub Clean that use more
water, you will not see a visible water line on the door glass.
Occasionally, the washer may need to add more time to the cycle. This is mainly
due to automatic load redistributions to better balance the load and reduce
vibration. It is normal operation for the washer to add time to the cycle to
rebalance the load. Common causes of out-of-balance loads or longer cycle
WLPHVDUHDFORJJHGSXPS¿OWHUVHHWKHCare and Cleaning section), un-level
washer, or exceeding the recommended maximum load sizes.
HE detergents, which should be the only detergents used in your
GE Appliances frontload washer, have been formulated to clean effectively
without causing a build-up of suds. If you add detergent until a
visible suds/foam level is reached, you may be using too much
detergent and negatively impacting washer performance.
Remember, more suds/foam does not equal more cleaning
power. Follow the manufacturer's directions for HE detergent.
Wash multiple similar garments at one time for best results. Washing single
items can cause an out-of-balance condition.
I need to keep the washer
level for proper operation
and to reduce vibration.
It is impossible to overload
a frontload washer.
If not periodically cleaned,
my wash basket and gasket
may not maintain a fresh
smell.
Frontload washers have a
´SXPS¿OWHUµWKDWQHHGVWR
be cleaned periodically.
I cannot add items to a
wash cycle once it has
started.
Items left in pockets can
cause damage to the
rubber door gasket
TRUE
MYTH
TRUE
TRUE
MYTH
TRUE
,IWKHZDVKHULVXQHYHQDGMXVWWKHOHYHOLQJOHJVVRWKDWWKH\DUH¿UPO\WRXFKLQJ
WKHÀRRUDQGWKHORFNQXWVDUHVHFXUHO\WLJKWHQHG7KLVLVHVSHFLDOO\LPSRUWDQW
if the washer is installed on a pedestal. Leveling the legs on the washer or the
pedestal require the same steps.
Although the capacity of the frontload washer allows for larger loads than a
traditional topload washer, care must be taken to not overload the wash basket.
See the Loading the Washer section for recommended maximum load sizes.
Overloading the washer can lead to reduced wash performance and clothes
becoming trapped between the door glass and the gasket, possibly causing
damage to your gasket or your clothes.
This is true for all washers, not just frontload. Regularly run a Tub Clean cycle
and clean around the rubber door gasket. When not in use, you may leave the
door slightly open for the inside of the washer to air dry. Close supervision is
necessary if this appliance is used by or near children.
Due to the nature of the frontload washer, it is sometimes possible for small
DUWLFOHVWRSDVVWRWKHGUDLQSXPS7KHZDVKHUKDVD¿OWHUWRFDSWXUHORVWLWHPV
so they do not damage the drain pump. To retrieve lost items, clean out the
SXPS¿OWHUVHHWKHCare and Cleaning section). Indicators of a clogged pump
are long drain and cycle times, wet clothes at the end of a cycle, incomplete
cycles or washer pausing in the middle of a cycle.
To add items after the washer has started, press Start/Pause or the Add
Garment button and wait until the door is unlocked. The drain pump may run
EULHÀ\EHIRUHGRRULVXQORFNHG'RQRWWU\WRIRUFHRSHQWKHGRRUZKHQLWLV
locked. After the door unlocks, open gently. Add items, close the door and press
Start/Pause to restart.
This is true for all frontload washers. Remove all loose items from your clothes.
25
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the
following pages first and you may not need to call for
service.
Problem Possible Cause What To Do
Not draining
Not spinning
Not agitating
Leaking water Door gasket is damaged
Load is out of balance
Pump clogged
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down the
drain
• Redistribute clothes and run drain & spin or rinse & spin.
• Increase load size if washing small load containing heavy and light
items.
• See page 17 on how to clean the Pump Filter.
• Straighten drain hose and make sure washer is not sitting on it.
• Check household plumbing. You may need to call a plumber.
• Ensure there is an air gap between hose and drain.
• Check to see if gasket is seated and not torn. Objects left in pockets
may cause damage to the washer (nails, screws, pens, pencils)
• Water may drip from the door when the door is opened. This is a
normal operation.
• Carefully wipe off rubber door seal. Sometimes dirt or clothing is left
in this seal and can cause a small leak
Check back left of washer
for water
Fill hoses or drain hose is
improperly connected
Household drain may be
clogged
Dispenser clogged
Incorrect use of detergent
Dispenser box cracked
Clothes too wet Load is out of balance
Pump clogged
Overloading
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down the
drain
• If this area is wet, you have oversudsing condition. Use less
detergent.
• Make sure hose connections are tight at washer and faucets and
make sure end of drain hose is correctly inserted in and secured to
drain facility.
• Check household plumbing. You may need to call a plumber.
• Powder soap may cause clogs inside the dispenser and cause water
to leak out the front of the dispenser. Remove drawer and clean
both drawer and inside of dispenser box. Please refer to Cleaning the
Washer section.
• Use only HE and correct amount of detergent.
• If new installation, check for crack on inside of dispenser box.
• Redistribute clothes and run drain & spin or rinse & spin.
• Increase load size if washing small load containing heavy and light
items.
• The machine will slow the spin speed down to 410 rpm if it has a hard
time balancing the load. This speed is normal.
• See page 17 on how to clean the Pump Filter.
• The dry weight of the load should be less then 16 lbs.
• Straighten drain hose and make sure washer is not sitting on it.
• Check household plumbing. You may need to call a plumber.
• Ensure there is an air gap between hose and drain.
26
GEAppliances.com
Problem Possible Cause What To Do
Incomplete cycle
or timer not
advancing
Loud or unusual
noise; vibration
or shaking
No power/
washer not
working or dead
Snags, holes,
tears, rips or
excessive wear
Control time
wrong or
changes
Not enough
water
Washer pauses
or has to be
restarted, or
washer door is
locked and will
not open
Door unlocks or
press Start and
machine doesn’t
operate
Automatic load redistribution
Pump clogged
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down the
drain
Cabinet moving
All rubber leveling legs are not
firmly touching the floor
Unbalanced load
Pump clogged
Washer is unplugged
Water supply is turned off
Circuit breaker/fuse is tripped/
blown
Automatic self system checks
Overloaded
Pens, pencils, nails, screws or
other objects left in pockets
Pins, snaps, hooks, sharp
buttons, belt buckles, zippers
and sharp objects left in
pockets
This is normal •
This is normal •
Pump clogged • See page 17 on how to clean the Pump Filter.
This is normal
Incorrect operation
• Timer adds 3 minutes to cycle for each rebalance. 11 or 15
rebalances may be done. This is normal operation.
Do nothing; the machine will finish the wash cycle.
• See page 17 on how to clean the Pump Filter.
• Straighten drain hose and make sure washer is not sitting on it.
• Check household plumbing. You may need to call a plumber.
• Ensure there is an air gap between hose and drain.
• Washer is designed to move 1/4” to reduce forces transmitted to the
floor. This movement is normal.
• Push and pull on the back right and then back left of your washer to
check if it is level. If the washer is uneven, adjust the rubber leveling
legs so they are all firmly touching the floor and locked in place. Your
installer should correct this problem.
• Pause unit, open door and manually redistribute load. To check
machine, run rinse and spin with no load. If normal, unbalance was
caused by load.
• See page 17 on how to clean the Pump Filter.
• Make sure cord is plugged securely into a working outlet.
• Turn both hot and cold faucets fully on.
• Check house circuit breakers/fuses. Replace fuses or reset breaker.
Washer should have separate outlet.
• First time the washer is plugged in, automatic checks occur. It may
take up to 20 seconds before you can use your washer. This is normal
operation.
• Do not exceed maximum recommended load sizes. See
recommended maximum load sizes on page 15.
• Remove loose items from pockets.
• Fasten snaps, hooks, buttons and zippers.
During spin the washer may need to rebalance the load sometimes
to reduce vibrations. When this happens, the estimated time is
increased causing time left to increase or jump.
Horizontal washers do not require the basket to fill with water like
top-load washers.
•
Front-load washers start up differently than top-load washers, and it
takes 30 seconds to check the system. The door will lock and unlock.
Simply open and close the door firmly; then press Start.
•
27
Before you call for service…
Problem Possible Cause What To Do
Water does not
enter washer or
enters slowly
Wrinkling Improper sorting
Grayed or
yellowed clothes
Automatic self system checks
Water supply is turned off
Water valve screens are
stopped up
Overloading
Incorrect wash cycle
Repeated washing in water
that is too hot
Not enough detergent
Not using HE (high efficiency)
detergent
Hard water
Water is not hot enough
• After Start is pressed, the washer does several system checks. Water
will flow 60 seconds after Start is pressed.
• Turn on both hot and cold faucets fully.
• Turn off the water source and remove the water connection hoses
from the upper back of the washer. Use a brush or toothpick to clean
the screens in the machine. Reconnect the hoses and turn the water
back on.
• Avoid mixing heavy items (like work clothes) with light items (like
blouses).
• Load your washer so clothes have enough room to move freely.
• Match cycle selection to the type of fabric you arewashing (especially
for easy care loads).
• Wash in warm or cold water.
• Use correct amount of detergent.
• Use only HE detergent.
• Use hottest water safe for fabric.
• Use a water conditioner like Calgon brand or install a water softener.
• Make sure water heater is delivering water at 120°–140°F (48°–60°C).
Detergent is not dissolving
Dye transfer
Colored spots Incorrect use of fabric softener
Dye transfer
Water
temperature is
incorrect
Bad odor inside
your Washer
Water supply is improperly
connected
House water heater is not set
properly
Washer unused for a long time,
not using recommended quality
of HE detergent or used too
much detergent
• Try a liquid HE detergent.
• Sort clothes by color. If fabric label states wash separately, unstable
dyes may be indicated.
• Check fabric softener package for instructions and follow directions
for using dispenser.
• Sort whites or lightly colored items from dark colors.
• Promptly remove wash load from washer.
• Make sure hoses are connected to correct faucets.
• Make sure house water heater is delivering water at 120°–140°F
(48°–60°C).
• Run a Tub Clean cycle.
• In case of strong odor, you may need to run the Tub Clean cycle more
than once.
• Use only the amount of detergent recommended on the detergent
container.
• Use only HE (high efficiency) detergent.
• Always remove wet items from the washer promptly after machine
stops running.
• Leave the door slightly open for the water to air dry. Close supervision
is necessary if this appliance is used by or near children. Do not allow
children to play on or in this or any other appliance.
28
GEAppliances.com
Problem Possible Cause What To Do
Detergent leak Incorrect placement of
detergent insert
• Make sure detergent insert is properly located and fully seated. Never
put detergent above max line.
Improper
dispensing of
softener or
bleach
Dispenser
drawer not
dispensing
properly
Pump running
while washer
is not in use
This is normal
Dispenser clogged
Softener or bleach is filled
above the max line
Softener or bleach cap issue
Laundry detergent packet
placed in dispenser drawer
Clog in sump drain • This is normal. Drain sump is detecting an undesired water fill level
• It is normal operation to see detergent leak on door gasket about 20
seconds after filling the dispenser.
• Monthly clean the dispenser drawer to remove buildup of chemicals.
• Make sure to have the correct amount of softener or bleach.
• Make sure softener and bleach cap for dispenser are seated or they
will not work.
• Laundry detergent packets should not be used in the dispenser.
They should only be added directly to the wash basket following the
manufacturer's directions.
from a potential open faucet. Shut off water valve and inspect water
valve for blockage.
29
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