GE GFQ14ESSNWW User Manual

COMBINATION

Front Load Steam Washer & Condenser Dryer

SAFETY INFORMATION. . . . . . . . . . .4

USING THE UNIT

Getting Started . . . . . . . . . . . . . . . . . . . . . . 6

Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

CARE AND CLEANING . . . . . . . . . . . 16

INSTALLATION

INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . .18

TROUBLESHOOTING TIPS. . . . . .23

LIMITED WARRANTY . . . . . . . . . . . . 31

CONSUMER SUPPORT . . . . . . . . . . 32

Write the model and serial numbers here:

Model #_________________

Serial # _________________

You can find them on a label inside the door.

OWNER’S MANUAL &

INSTALLATION

INSTRUCTIONS

GFQ14

ENGLISH/FRANÇAIS/

ESPAÑOL

GE is a trademark of the General Electric Company. Manufactured under trademark license.

0020507767YB 49-3000230 Rev 2 12-19 GEA

THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.

Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.

We take pride in the craftsmanship, innovation and design that goes into every GE Appliances product, and we think you will too. Among other things, registration of your appliance ensures that we can deliver important product information and warranty details when you need them.

Register your GE appliance now online. Helpful websites and phone numbers are available in the Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration card included in the packing material.

2		49-3000230 Rev 2

Introduction

•This unit allows: wash only; dry only; wash and dry cycles.

•Fill the drum 2/3 full with laundry for best wash and dry performance. This allows air movement and proper drying. A fully loaded drum will lead to longer dry times.

NOTE: During Dry cycles temperatures in the unit can get very hot. For this reason, the door will lock during the dry cycle and remain locked, after pausing or at the end of the cycle, until temperatures cool down. Forcing the door open will result in a broken door mechanism.

•This unit uses condenser drying technology. This enables installation and use without a vent, but loads take approximately 1.5 times longer to dry than a traditional vented dryer.

INTRODUCTION

49-3000230 Rev 2

3

SAFETY INFORMATION

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

		To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using
	WARNING
		your appliance, follow basic precautions, including the following:

ŶRead all instructions before using the appliance.

ŶFollow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.

ŶDO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode.

ŶDO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode.

ŶDO NOT place items exposed to cooking oils in your unit. Items contaminated with cooking oils may contribute to a chemical reaction that could cause a load to catch fire. To reduce the risk of fire due to contaminated loads, the final part of the tumble dryer cycle occurs without heat (cool down period). At the end of the cycle the door remains locked during the cool down period to protect from surfaces that get hot during drying. The cool down period will be approximately 10 minutes before the door is unlocked.

ŶDO NOT dry articles containing foam rubber or similarly textured rubber-like materials.

ŶDO NOT store combustible materials, gasoline or other flammable liquids near the unit. Keep area around the air intake vent on the front of the unit and adjacent surrounding areas free from the accumulation of lint, dust and dirt.

ŶThe interior of the appliance should be cleaned periodically by qualified service personnel.

ŶDO NOT add dryer lint sheet in the unit when washing.

ŶDO NOT spray any type of aerosol into, on or near the unit at any time. DO NOT use any type of spray cleaner when cleaning the interior. Hazardous fumes or electrical shock could occur.

ŶUnder certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time.

ŶDO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this appliance is used near children. Before the appliance is removed from service or discarded, remove the door or lid. Failure to follow these instructions may result in death or injury to persons.

ŶDO NOT reach into the appliance if the drum is moving to prevent accidental entanglement.

ŶDO NOT install or store this appliance where it will be exposed to the weather.

ŶDO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless specifically recommended in the user maintenance instructions or in published user repair instructions that you understand and have the skills to carry out.

ŶDO NOT climb or stand on this unit.

ŶDO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts including a damaged cord or plug.

ŶUnplug the appliance or turn off the circuit breaker before servicing. Pressing the Power button DOES NOT disconnect power.

ŶSee “ELECTRICAL REQUIREMENTS” located in the Installation Instructions for grounding instructions.

READ AND SAVE THESE INSTRUCTIONS

4	49-3000230 Rev 2

IMPORTANT SAFETY INFORMATION

READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE

PROPER INSTALLATION

This unit must be properly installed and located in accordance with the Installation Instructions before it is used.

ŶEnsure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C” valve.

ŶInstall or store where it will not be exposed to temperatures below freezing or exposed to the weather, which could cause permanent damage and invalidate the warranty.

ŶProperly ground unit to conform with all governing codes and ordinances. Follow details in the Installation Instructions.

ŶEnsure unit is properly leveled and unit legs are adjusted such that unit is stable.

ŶGE Appliances strongly recommends the use of factory specified parts. A list of factory hoses available for purchase are listed. These hoses are manufactured and tested to meet GE Appliances specifications.

ŶGE Appliances strongly recommends the use of new water supply hoses. Hoses degrade over time and need to be replaced every 5 years to reduce the risk of hose failures and water damage.

WHEN NOT IN USE

ŶTurn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; GE Appliances recommends changing the hoses every 5 years.

PARTS AND ACCESSORIES

Order on-line at GEApplianceparts.com today, 24 hours a day or by phone at 877.959.8688 during normal business hours. In Canada, visit your local GE Appliances parts distributor or call 800.661.1616 or

GEAppliances.ca/en/products/parts-filters-accessories.

Part Number Accessory

PM14X10002 4 ft rubber water supply hoses

Or

PM14X10005 4 ft braided water supply hoses WX10X10011 Tide® Washing Machine Cleaner*

PM7X1	Washer Floor Tray
GFA140SS	24” Front load riser - ADA compliant
	with plumbable drip pan

*Tide® is a registered trademark of Procter & Gamble

INFORMATION SAFETY

READ AND SAVE THESE INSTRUCTIONS

49-3000230 Rev 2

5

USING THE COMBO WASHER/DRYER

Getting started

		To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY
	WARNING
		INFORMATION before operating this appliance.

Introduction

•This unit allows: wash only; dry only; wash and dry cycles.

•Fill the drum 2/3 full with laundry for best wash and dry performance. This allows air movement and proper drying. A fully loaded drum will lead to longer dry times.

NOTE: During Dry cycles temperatures in the unit can get very hot. For this reason, the door will lock during the dry cycle and remain locked, after pausing or at the end of the cycle, until temperatures cool down. Forcing the door open will result in a broken door mechanism.

•This unit uses condenser drying technology. This enables installation and use without a vent, but loads take approximately 1.5 times longer to dry than a traditional vented dryer.

Throughout this manual, features and appearance may vary from your model.

Quick Start

Step 1

(Appearance	Liquid Only
will vary)	MAX	MAX

•Add fabric softener to the fabric softener dispenser; see page 14.

•Add the manufacturer’s recommended amount of detergent. GE Appliances recommends the use of High Efficiency detergents such

as in your energy efficient unit. Place detergent pods in the bottom of the wash basket before adding clothes.

Step 2

•Loosely add items. Overloading may negatively impact wash and dry performance. See page 15 for suggested loading examples.

•Close door.

NOTE: Unit will not start with door open.

Step 4

Dry

•Set the dry cycle by pressing the Dry pad. The unit will automatically run Auto

Dry after the wash cycle is complete.

•Set Dry pad to Off to run a wash only cycle.

Step 5	Start

Pause

• Press the Start/Pause button.

Step 3

Power

•If the screen is dark, press the Power button to “wake up” the display.

•Select a wash cycle. (Defaults are set for each wash cycle. These default settings can be changed. See Control settings for more information.)

•The unit can be used as a dryer only by turning the selector knob to one of the red dry cycles.

6	49-3000230 Rev 2

Getting started
Controls
J	K							B		I	A
								Normal	Auto Damp Dry
								Delicates	Auto Dry
WASH	SPIN	DRY	COOL		Time	Extra		Casuals	Auto Extra Dry
					Saver	Rinse
Ex Heavy	Ex Hot Max		Door Lock		Est Time Remaining			Whites	Timed Dry	Start	Power
Heavy	Hot	High	Off
								Heavy
Normal	Warm	Medium Tumble							Soak
								Duty
Light	Cool	Low	Low					Quick	Rinse + Spin	Pause
										add a garment
								Wash
Ex Light	Cold	No Spin Normal
					Delay		Ex Tumble	Stain Wash
									Spin Only
								With Steam
					Delay			Sanitize	Tub Clean
Soil	Temp	Spin	Dry	Options	Wash		Add Dry Time

C D E F G		H	L
Display and Status Lights
The display shows cycle status (WASH SPIN			DRY COOL ), the Estimated Time Remaining until the end of the
cycle and the options selected. In addition, the display will show:
		Controls locked on.
		End of cycle signal on.
Door Lock		Door will lock from the start of the cycle until the end of the cool down phase.

NOTE: If an out-of-balance condition is detected by the unit, the SPIN light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the unit is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the unit may not be able to balance the load and spin up to full speed. Run a Spin Only cycle.

A Power

Press to “wake up” the display. If the display is active, press to put the unit into standby mode. NOTE: Pressing Power does not disconnect the appliance from the power supply.

WASHER/DRYER COMBO THE USING

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7

USING THE COMBO WASHER/DRYER

Getting started

B Cycles - Wash, Soak, Spin and Clean

The cycles are optimized for specific types of loads. The chart below will help you match the setting with the loads. The Gentle Wash™ lifters lightly tumble the clothes into the water and detergent solution to clean the load.

Items to Wash	Cycle	Soil	Wash Temp	Spin	Dry	Options	Cycle Details
		Level		Selection		Available
Cycle for	Normal	Ex. Heavy	Ex. Hot	Max	Off	Time Saver	Cycle for normal,
normal, regular,		Heavy	Hot	High	Tumble	Extra Rinse	regular, or typical use
or typical use		Normal	Warm	Medium	Low	Extended	for washing up to a
for washing up		Light	Cool	No Spin	Normal	Tumble	full load of normally
to a full load of		Ex. Light	Cold			Delay	soiled cotton clothing.
normally soiled							Choose the Heavy or
cotton clothing.							Extra Heavy soil level
							selection and Warm or
							Hot water temperature
							selection as appropriate
							for your clothes load
							for a higher degree of
							cleaning.
Lingerie and	Delicates	Ex. Heavy			Off	Time Saver	For lighty soiled items
special care		Heavy		High	Tumble	Extra Rinse	labeled hand-washable.
fabrics with		Normal	Warm	Medium	Low	Extended	Provides gentle
light soil.		Light	Cool	Low	Normal	Tumble	tumbling and soak
		Ex. Light	Cold	No Spin		Delay	during wash and rinse.
Casual clothes,	Casuals	Ex. Heavy	Ex. Hot	Max	Off	Time Saver	Wash cycle tailored to
lightly soiled		Heavy	Hot	High	Tumble	Extra Rinse	care for casual clothes
office wear.		Normal	Warm	Medium	Low	Extended	and office wear items.
		Light	Cool	Low	Normal	Tumble
		Ex. Light	Cold	No Spin		Delay
Whites and	Whites	Ex. Heavy	Ex. Hot	Max	Off	Time Saver	Cycle tailored to clean
household		Heavy	Hot	High	Tumble	Extra Rinse	and brighten your
linens.		Normal	Warm	Medium	Low	Extended	whites.
		Light	Cool	Low	Normal	Tumble
		Ex. Light	Cold	No Spin		Delay
Sturdy fabrics	Heavy	Ex. Heavy	Ex. Hot	Max	Off	Time Saver	Incorporates multi-step
with heavy to	Duty	Heavy	Hot	High	Tumble	Extra Rinse	wash and soak periods
medium soil.		Normal	Warm	Medium	Low	Extended	combined with extended
		Light	Cool	Low	Normal	Tumble	wash periods to
		Ex. Light	Cold	No Spin		Delay	effectively clean heavily
							to medium soiled sturdy
							fabrics.
Small loads of	Quick	Ex. Heavy		Max	Off	Extra Rinse	For cleaning lightly soiled
lightly soiled	Wash	Heavy	Hot	High	Tumble	Extended	loads in the fastest time
items that are		Normal	Warm	Medium	Low	Tumble	possible. Cycle time
needed in a		Light	Cool	Low	Normal	Delay	is approximately 33
hurry.		Ex. Light	Cold	No Spin			minutes, depending on
							selected options.
Cycle for	Stain	Ex. Heavy	Ex. Hot	Max	Off	Time Saver	Add steam to the unit
heavily soiled	Wash	Heavy	Hot	High	Tumble	Extra Rinse	to assist with stain
colorfast	with	Normal	Warm	Medium	Low	Extended	removal for heavily
laundry.	Steam	Light	Cool	No Spin	Normal	Tumble	soiled colorfast laundry.
		Ex. Light	Cold			Delay

8	49-3000230 Rev 2

Getting started

B Cycles - Wash, Soak, Spin and Clean (Continued)

Items to Wash	Cycle	Soil	Wash Temp	Spin	Dry	Options	Cycle Details
		Level		Selection		Available
Heavily soiled	Sanitize	Ex. Heavy	Ex. Hot	Max	Off	Extra Rinse	Use this cycle to
colorfast items		Heavy		High	Tumble	Extended	eliminate 99.9% of
with the need		Normal		Medium	Low	Tumble	bacteria from fabrics.
for sanitization.				Low	Normal	Delay	Cycle uses an increased
				No Spin			water temperature and
							a longer wash cycle to
							provide the sanitization
							benefit. A longer rinse is
							incorporated to remove
							contaminates. For best
							results, select the Extra
							Heavy soil selection if
							available. See NOTE
							below.
Use to soak	Soak	Ex. Heavy	Ex. Hot			Time Saver	The basket will fill with
clothes.		Heavy	Hot			Extended	water to soak and
		Normal	Warm			Tumble	gently agitate the load.
		Light	Cool			Delay	At the end of the cycle
		Ex. Light	Cold				the remaining water will
							be drained.
For items that	Rinse +			Max	Off	Extra Rinse	To quickly rinse and
need only to be	Spin			High	Tumble	Extended	spin out any items at
rinsed, use this				Medium	Low	Tumble	any time. Utilizes a high
cycle.				Low	Normal	Delay	speed spin to extract
				No Spin			water from wet items.
							To achieve a drain and
							spin, delselect the Extra
							Rinse option. This cycle
							will dispense prewash
							detergent and fabric
							softener.
Use to spin dry	Spin			Max	Off	Delay	Utilizes a high-speed
clothes that have	Only			High	Tumble		spin to extract water
already been				Medium	Low		from wet items.
washed.				Low	Normal
				No Spin
Cleaning the	Tub					Delay	Recommended use
tub of residue	Clean						of at least once per
and odor. No							month to clean the
clothes to be							basket of residue
washed using							and odor. Never load
this cycle.							laundry when using
							this cycle; laundry may
							become damaged.
							Cycle incorporates a
							hot extended wash,
							intense agitation action
							and a flush out of the
							pump.

NOTE: The Sanitize cycle water temperatures CANNOT be changed. The Sanitize cycle is certified by NSF International, an independent third party testing and certification organization.

The Sanitize certification verifies that the cycle reduced 99.9% of bacteria typically found in residential laundry and that no significant contamination is transferred to subsequent washer loads. Only the Sanitize cycle has been designed to meet the requirements of NSF Protocol P172 for sanitizing effectiveness.

NSF Protocol P172

Sanitization Performance of Residential and

Commercial, Family-Sized Clothes Washers

WASHER/DRYER COMBO THE USING

49-3000230 Rev 2

9

USING THE COMBO WASHER/DRYER

Getting started

B Cycles - Dry

The cycles are optimized for specific types of loads. The chart below will help you match the setting with the loads.

Items to Dry	Cycle	Soil	Wash Temp	Spin	Dry	Options	Cycle Details
		Level		Selection		Available
Use to dry	Timed				Tumble	Extended	1. Once the Timed Dry
clothes for a	Dry				Low	Tumble	cycle is selected,
specific amount					Normal	Delay	press the arrow
of time.							pads to increase or
							decrease the dry
							time.
							2. Select the dry Temp.
							3. Close the door.
							4. Press Start/Pause.
Use for drying	Auto				Tumble	Extended	The sensor
heavy-duty	Extra				Low	Tumble	continuously monitors
fabrics or items	Dry				Normal	Delay	the amount of moisture
that should be							in the load by detecting
very dry, such							temperature in the
as towels.							drum. The cycle ends
							when the moisture
							reaches the selected
							dry level.
Use for normal	Auto				Tumble	Extended	The sensor
dryness level	Dry				Low	Tumble	continuously monitors
suitable for					Normal	Delay	the amount of moisture
most loads. This							in the load by detecting
is the preferred							temperature in the
cycle for energy							drum. The cycle ends
saving.							when the moisture
							reaches the selected
							dry level.
For leaving	Auto				Tumble	Extended	The sensor
items partially	Damp				Low	Tumble	continuously monitors
damp.	Dry				Normal	Delay	the amount of moisture
							in the load by detecting
							temperature in the
							drum. The cycle ends
							when the moisture
							reaches the selected
							dry level.

10	49-3000230 Rev 2

Getting started

C		Soil				Soil
						Changing the Soil level increases or decreases the wash time to remove different amounts
						of soil.
						To change the Soil level, press the Soil level pad until you have reached the desired setting.
						You can choose between Extra Light, Light, Normal, Heavy or Extra Heavy soil.
D		Temp				Temp
						Adjust to select the proper water temperature for the wash cycle. The rinse water is always
						cold to help reduce energy usage and reduce setting of stains and wrinkles.
						Follow the fabric manufacturer’s care label when selecting the wash temperature.
						To change the wash temperature, press the Temp pad until you have reached the desired
						setting. You can choose between Cold, Cool, Warm, Hot or Extra Hot.
E		Spin				Spin
						Changing the Spin setting changes the final spin speed of the cycles. Always follow the
						garment manufacturer’s care label when changing the Spin setting.
						To change the Spin setting, press the Spin setting pad until you have reached the desired
						setting. You can choose between No Spin, Low, Medium, High or Max. Higher spin speeds
						are not available on certain cycles, such as Delicates.
						Higher spin speeds remove more water from the clothes and will help reduce dry time, but
						may also increase the possibility of setting wrinkles on some fabrics.
F		Dry				Dry
						Changing Dry will change the temperature for your dry cycle:
							Normal	For regular to heavy cottons, synthetics, blends, and items labeled permanent
									press.
							Low		For delicates, synthetics, and items labeled Tumble Dry Low.
							Tumble		Items are continuously tumbled without heat.
							Off		Unit will skip dry cycle and wash only.
G	Options					Options
						Press to select your desired options:
							Time			Choose your own timing and save it for the chosen cycle.
							Saver
							Extra			Extra rinse is the extra wash before the main wash. Use it for heavily soiled
							Rinse			clothes or for clothes with a care label that recommends prewashing before
										washing. Be sure to add liquid or powder high-efficiency detergent, or the
										proper wash additive, to the prewash dispenser.
							Ex Tumble			Add more tumbling time by selecting this option.

WASHER/DRYER COMBO THE USING

49-3000230 Rev 2

11

USING THE COMBO WASHER/DRYER

Getting started

H Delay

Wash

Delay Wash

Use to delay the start of your unit.

1.Choose your wash cycle and any options.

2.Press Delay Wash pad. You can change the delay time in 1-hour increments (up to 24 hours) each time you press the Delay Wash pad. Stop pressing the pad when your desired time is displayed.

3.Press the Start/Pause button to start the countdown.

The countdown time will be shown in the Est Time Remaining (Estimated Time Remaining) display.

NOTES:

•If the door is opened while the unit is in Delay Wash, the countdown time will stop the count down and the display will show “door”. The door must be closed and the Start/Pause button must be pressed to continue the delay time count down.

•You can delay the start of a wash cycle up to 24 hours.

The light on the pad will light up when Delay Wash is on.

I

Start

Pause

Start/Pause

Press to start a wash cycle. If the unit is running, pressing it once will pause the unit and unlock the door. This function can be used to add garments during a cycle. Press again to restart the wash cycle.

NOTE: If the unit is paused and the cycle is not restarted within 15 minutes, the current wash cycle will be cancelled.

NOTE: In some cases the unit will drain first, then unlock the door when it is paused.

NOTE: The unit performs automatic system checks after pressing the Start/Pause button. Water will flow in 45 seconds or less. You may hear the door lock and unlock before water flows; this is normal.

J Lock

Soil Temp

You can lock the controls to prevent any selections from being made. Or you can lock or unlock the controls after you have started a cycle.

Children cannot accidentally start the unit by touching pads with this option selected. To lock the unit, press and hold the Soil and Temp pads together for 3 seconds.

To unlock the unit controls, press and hold the Soil and Temp pads together for 3 seconds. A sound is made to indicate the lock/unlock status.

The control lock icon on the display will light up when it is on. NOTE: The Power button can still be used when the unit is locked.

K Signal

Temp Spin

When the light is on, the unit will beep at the end of the cycle and every time you press a pad on the control panel.

To turn the signal off, press and hold the Temp and Spin pads together for 3 seconds. A sound is made to indicate the lock/unlock status.

L Add Dry Time

Add Dry Time

Press the up and down arrow pads to increase or decrease the Dry cycle time as desired.

12	49-3000230 Rev 2

Notes

NOTES

49-3000230 Rev 2

13

USING THE COMBO WASHER/DRYER

Getting started

Dispenser Drawer

Slowly open the dispenser drawer by pulling it out until it stops.

After adding laundry products, slowly close the dispenser drawer. Closing the drawer too quickly could result in early dispensing of the fabric softener or detergent.

You may see water in the fabric softener compartment at the end of the cycle. This is a result of the flushing/siphoning action and is part of the normal operation of the unit.

Use only HE High-Efficiency detergent

Detergent Compartment

•Only use high-efficiency detergent in this unit. Use the detergent manufacturer’s recommended amount. DO NOT fill above the MAX line.

•Detergent is flushed from the dispenser at the beginning of the wash cycle. Either powdered or liquid high-efficiency detergent can be used.

•Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level of the load. Avoid using too much detergent in your unit since it can lead to oversudsing and detergent residue being left on the clothes.

Divider Drawer System

The detergent compartment is in the front left of the dispenser drawer.

•Powder Detergent – Lock the detergent card flat into its top position in the compartment. Make sure the card is locked, then pour the suggested amount of powder detergent into the detergent dispenser.

PreWash Compartment (no cup) – Use for Liquid

and Powder Detergent Locked FLAT

Position for Powder

Detergent

•Liquid Detergent – Lock the detergent card vertically into its center position in the compartment. Make sure the card is locked, then pour the suggested amount of liquid detergent into the detergent dispenser.

PreWash Compartment (no cup)

– Use for Liquid and Powder Detergent

Locked VERTICAL

Position for Liquid

Detergent

Fabric Softener Compartment

If desired, pour the recommended amount of liquid fabric softener into the compartment labeled “Fabric Softener.”

Use only liquid fabric softener in the dispenser. Dilute with water to the maximum fill line.

Do not exceed the maximum fill line. Overfilling can cause early dispensing of the fabric softener, which could stain clothes.

NOTE: Do not pour fabric softener directly on the wash load.

Fabric

Softener

Compartment

14	49-3000230 Rev 2

Loading

Always follow fabric manufacturer’s care label when laundering.

Sorting and Loading

Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton towels and socks separate from lint collectors including synthetic garments and dress pants.

WARNING - Fire Hazard

DO NOT wash fabrics soiled with flammable liquids or cleaning solvents. No washer can completely remove oil.

DO NOT wash or dry anything that has been soaked in or spotted with any type of oil (including cooking oils). DO NOT reach into the unit until all moving parts have stopped.

Keep flammable materials and vapors, such as gasoline, away from the unit. Items containing foam, rubber, or plastic must be dried on a clothesline. Failure to do so can result in death, explosion, fire or amputation.

Loading to Wash

The drum may be fully loaded with loosely added items.

To add items after the unit has started, press Start/Pause and wait until the door is unlatched. The unit may take up to 30 seconds to unlock the door after pressing Start/Pause, depending on the machine conditions. Do not try to

force open the door when it is locked. After the door unlocks, open gently. Add items, close the door and press Start/ Pause to restart.

Loading Examples

WORKWEAR	LINENS	MIXED LOAD	DELICATES*	QUICK WASH
				(2–3 GARMENTS)
3 Jeans	1 Bath Sheet	2 Pillowcases	4 Bras	2 Casual Wear Work Shirts
3 Work Wear	6 Bath	1 Hand Towel	4 panties	1 Pair Casual Wear Work Pants
Shirts	Towels/	1 Flat Sheet/	2 Slips	OR
2 Work Wear	8 Washcloths	1 Fitted Sheet	1 Camisole	3 Soccer Uniforms
Pants	4 Hand	2 Bath Towels/	3 Nightgowns
	Towels/	2 Washcloths	*Using a nylon mesh
	1 Terrycloth	OR
			bag for small items is
	Bath Mat
		4 Shirts (Men’s or	recommended.
	OR
		Women’s)
	1 Flat
		3 Pair Pants (Khakis or
	Queen-Sized
		Twills)
	Sheet
		3 T-shirts
	1 Fitted
		4 Pairs of Boxers
	Queen-Sized
		2 Pairs of Shorts
	Sheet
	2	OR
	Pillowcases	4 T-shirts
		2 Pairs of Sweatpants
		2 Sweatshirts
		1 Hoodie
		5 Pairs of Socks

Loading to Dry

As a general rule, if clothes are sorted properly for the wash, they are sorted properly for the dry cycle. Try also to sort items according to size. For example, do not dry a sheet with socks or other small items.

Do not add fabric softener sheets once the load has become warm. They may cause fabric softener stains. Bounce® Fabric Conditioner Dryer Sheets have been approved for use in this unit when used in accordance with the manufacturer’s instructions.

Do not overload. This wastes energy and causes wrinkling.

WASHER/DRYER COMBO THE USING

49-3000230 Rev 2

15

CARE AND CLEANING

Care and cleaning

Water Supply Hoses

Hoses connecting unit to faucet should be replaced every 5 years.

Exterior

Immediately wipe off any spills. Wipe with damp cloth. Wipe or dust spills or washing compounds with a damp cloth. Unit control panel and finishes may be damaged by some laundry pretreatment and stain remover products. Apply these products away from the unit. The fabric may then be washed and dried normally. Damage to your unit caused by these products is not covered by your warranty. Do not hit surface with sharp objects.

Interior

Dry around the door opening, flexible gasket (including attached hoses) and door glass. These areas should always be clean to ensure a watertight seal.

It is recommended to rinse the unit at least once per month with 1 cup of bleach (or other commercially available product manufactured for this purpose, such as Tide® Washing Machine Cleaner) poured directly into the basket without clothes and using the Tub Clean Cycle.

The interior of the appliance should be cleaned once a year by qualified service personnel.

Stainless Steel

To clean stainless steel surfaces use a damp cloth with a mild, non-abrasive cleaner suitable for stainless steel surfaces. Remove the cleaner residue and then dry with a clean cloth.

The stainless steel used to make the drum provides the highest reliability available in a GE Appliances unit. If the drum should be scratched or dented during normal use, the drum will not rust or corrode. These surface blemishes will not affect the function or durability of the drum.

Door Gasket

Open the door. Using both hands, press down the door gasket. Remove any foreign objects if found trapped inside the gasket. Make sure there is nothing blocking the holes

behind the gasket.

While holding down the door gasket, inspect the interior of the gasket by pulling it down with your fingers. Remove any foreign objects if found trapped inside this gasket. Make

sure there is nothing blocking the holes behind the gasket.

When you are finished cleaning the door gasket, remove your hands and the gaskets will return to the operating position.

Pump Filter

Clean EVERY MONTH to remove any items that may have been caught in

the filter or housing.

Due to the nature of the front-load unit, it is sometimes possible for small articles to pass to the pump. The unit has a filter to capture lost items so they are not

dumped to the drain. To retrieve lost items, clean out the pump filter.

1 Open the door on the bottom right of the front of the unit.

2 Twist the small white cap counterclockwise a quarter turn and unhook the small rubber hose. Pull the hose out of the hole and remove the white drain hose plug above a small pan to capture any water that may drain. Drain the excess

water. Replace.

Drain Hose

3 Unscrew the pump filter. Rinse off any debris. Replace.

Drain Plug

4 Close the access door.

Pump Filter

Door (appearance will vary)

Pump Filter

16	49-3000230 Rev 2

Care and cleaning

Dispenser Drawer Area

Detergent and fabric softener may build up in the dispenser drawer. Residue should be removed once or twice a month.

• Remove the drawer by first pulling it out until it stops. Then reach back into the rear of the drawer cavity and press down firmly on the lock tab, pulling out the drawer.

• Remove the insert from the dispenser drawer. Rinse the insert and drawer with hot water to remove traces of accumulated laundry products.

•To clean the drawer opening, use a small brush to clean the recess. Remove all residue from the upper and lower parts of the recess.

• Return inserts to the proper compartments. Replace the dispenser drawer.

• To reduce buildup in the Dispenser Drawer area:

Use only HE High-Efficiency detergent.

Moving and Storage

Ask the service technician to remove water from drain pump and hoses. Do not store the unit where it will be exposed to the weather. When moving the unit, the tub should be kept stationary by using the shipping bolts removed during installation. See Installation Instructions in this manual. If these parts are not available, they can be ordered by visiting our Website at GEApplianceparts.com or by calling GE Appliances at 877.959.8688. In Canada, visit your local GE Appliances parts distributor or call 800.661.1616 or GEAppliances.ca/en/products/parts-filters-accessories.

Long Vacations

Be sure water supply is shut off at faucets. Drain all water from hoses and water filter pump area if weather will be below freezing.

CLEANING AND CARE

49-3000230 Rev 2

17

Installation Combo Washer/Dryer

Instructions

If you have any questions, call GE Appliances at 800.GE.CARES (800.432.2737) or visit our Website at: GEAppliances.com

In Canada, call 800.561.3344 or visit GEAppliances.ca

BEFORE YOU BEGIN

Read these instructions completely and carefully.

• IMPORTANT – Save these

instructions for local inspector’s use.

• IMPORTANT – Observe all governing codes and ordinances.

• Note to Installer – Be sure to leave these instructions with the Consumer.

• Note to Consumer – Keep these instructions for future reference.

•Skill level – Installation of this appliance requires basic mechanical and electrical skills.

•Completion time – 1-3 hours

•Proper installation is the responsibility of the installer.

•Product failure due to improper installation is not covered under the Warranty.

TOOLS REQUIRED FOR

UNIT INSTALLATION

Ŷ Safety Glasses

Ŷ Gloves

ŶLevel Ŷ Wrench (provided)

ŶChannel-lock adjustable pliers

PARTS SUPPLIED

Ŷ Water Hoses	(2)	Ŷ Drain Hose
(Flat washers		Guide
pre-installed)

LOCATION OF YOUR UNIT

	DO NOT Install the Unit:	IMPORTANT:
	1.In an area exposed to dripping water or outside weather	Minimum Installation Clearances
	conditions. The ambient temperature should never be	•	:KHQ LQVWDOOHG LQ DOFRYH 6LGHV 5HDU ´ DQG 7RS Ǝ
	below 60°F (15.6°C) for proper unit operation.
		•	When installed in closet: Sides/Rear = 0” and Top/Front =
	2.In an area where it will come in contact with curtains or
			Ǝ FP
	drapes.
		•	Consideration must be given to provide adequate
	3.On carpet. The floor MUST be a hard surface with a
			clearance for installation and service.
	PD[LPXP VORSH RI Ǝ SHU IRRW FP SHU FP
		•	Closet doors must be louvered or otherwise ventilated
	To make sure the unit does not vibrate or move, you
	may have to reinforce the floor.		and have at least 60 square inches (387.1 cm2) of open
	NOTE: ,I IORRU LV LQ SRRU FRQGLWLRQ XVH Ǝ LPSUHJQDWHG		area. If the closet contains a second laundry unit, doors
			must contain a minimum of 120 square inches (774.2
	plywood sheet solidly attached to existing floor covering.
			cm2) of open area.

MOBILE HOME INSTALLATION:

Installation must conform to Standard for Mobile Homes, ANSI A119.1 and National Mobile Home Construction and Safety Standards Act of 1974 (PL93-383).

18	49-3000230 Rev 2

Installation Instructions

CONNECTION DIMENSIONS
BACK
21-3/4”	4-3/4”
(55.25 cm)	(12 cm)
	2-1/16”
	(5.24 cm)
	31-1/32”
	(78.82 cm)
	29-3/4”
	(75.57 cm)

49-3000230 Rev 2

ROUGH-IN DIMENSIONS

FRONT

23-7/16”

(59.5 cm)

*33-1/4”

(84.5 cm)

SIDE

25-5/8”

(65 cm)

*33-1/4”

(84.5 cm)

*NOTE:

Leveling legs retracted = 33-1/4” (84.5 cm)

Leveling legs extended = 33-3/4” (85.5 cm)

Stacked = 66-1/2” (169.0 cm)

19

Installation Instructions

UNPACKING THE UNIT

Recycle or destroy the carton WARNING and plastic bags after the unit is

unpacked. Make materials inaccessible to children. Children might use them for play. Cartons covered with rugs, bedspreads or plastic sheets can become airtight chambers causing suffocation.

1.Cut and remove all packaging straps.

2.While it is in the carton, carefully lay the unit on its side. DO NOT lay the unit on its front or back.

3.Turn down the bottom flaps. Remove all base packaging including the styrofoam base.

4.Carefully return the unit to an upright position and remove the carton by lifting it upward.

5.Carefully move the unit to within 4 feet (122 cm) of the final location.

6.Remove the following from the back side of the unit: 4 bolts

4 plastic spacers (including rubber grommets)

NOTE: Do NOT remove the screw or clip holding the hose.

UNPACKING THE UNIT (cont.)

7.Insert shipping bolt hole covers into shipping bolt holes.

NOTES:

•Failure to remove the shipping braces can cause the unit to become severely unbalanced.

•IMPORTANT: Save all bolts for future use.

If you must transport the unit at a later date, you must reinstall the shipping support hardware to prevent shipping damage. Keep the hardware in the plastic bag provided.

20	49-3000230 Rev 2

Ensure proper ground exists before use.

Installation Instructions

ELECTRICAL REQUIREMENTS

WARNING - Electrical Shock Hazard

Plug into a grounded 3-prong outlet. DO NOT remove ground prong. DO NOT use an adapter.

DO NOT use an extension cord.

Failure to follow these instructions can result in death, fire or electrical shock.

CIRCUIT – Individual, properly polarized and grounded 15 or 20 amp circuit breaker or time-delay fuse.

POWER SUPPLY – 2 wire plus ground, 120 Volt, single phase, 60 Hz, alternating current.

Outlet Receptacle – Properly

grounded 3-prong receptacle to be located so the power cord is accessible when the unit is in an installed position. If a 2-prong receptacle is present, it is the owner’s responsibility to have a

licensed electrician replace it with

a properly grounded 3-prong grounding type receptacle.

Unit must be electrically grounded in accordance with local codes and ordinances, or in the absence of local codes, with latest edition of the NATIONAL ELECTRICAL CODE, ANSI/NFPA NO. 70 or CANADIAN ELECTRICAL CODE, CSA C22.1. Check with a licensed electrician if you are not sure that the unit is properly grounded.

GROUNDING INSTRUCTIONS

This appliance must be grounded. In the event of malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. This appliance is equipped with a cord having an equipmentgrounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

Improper connection of the equipment- WARNING grounding conductor can result in a

risk of electrical shock. Check with a qualified electrician, or service representative or personnel, if you are in doubt as to whether the appliance is properly grounded. DO NOT modify the plug on the power supply cord. If it will not fit the outlet, have a proper outlet installed by a qualified electrician.

If required by local codes, an external 18 gauge or larger copper ground wire (not provided) may be added. Attach to unit cabinet with a #10-16 x 1/2” sheet metal screw (available at any hardware store) to rear of unit.

WARNING - Electrical Shock Hazard

Disconnect power supply before servicing. Replace all parts and panels before operating.

Failure to do so can result in death or electrical shock.

WARNING - Shock Hazard

Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing.

Service personnel – DO NOT contact the following parts while the appliance is energized: water valve, drain pump, NTC, motor, fan capacitor, fan motor, heater, door lock, inverter board and MC board.

WATER SUPPLY REQUIREMENTS

Hot and cold water faucets MUST be installed within 42 inches (107 cm) of your unit’s water inlet. The faucets MUST be 3/4” (1.9 cm) garden hose-type so inlet hoses can be connected. Water pressure MUST be between 10 and 120 pounds per square inch. Your water department can advise you of your water pressure. The hot water temperature should be set to deliver water at 120° to 140°F (48°–60°C) to provide proper Automatic Temperature Control (ATC) performance.

DRAIN REQUIREMENTS

1.Drain capable of eliminating 9.5

gals (36 L) per minute.
2.A standpipe diameter of 1-1/4”
(3.18 cm) minimum.
3.The standpipe height above the
floor should be:					58”
Minimum height: 36” (91.4 cm)				(147 cm)
					Max.
Maximum height: 58” (147 cm)
		BACK

36” (91.4 cm) Min.

49-3000230 Rev 2

21

Installation Instructions

INSTALLING THE UNIT

1.Run some water from the hot and cold faucets to flush the water lines and remove particles that might clog the water valve screens.

2.Remove the inlet hoses from the plastic bag. Remove black rubber washers from bag and insert into hose fitting before connecting to unit.

3.(90° elbow end)

Carefully connect the inlet hose

marked HOT to the outside “H” outlet of the water valve. Tighten

by hand; then tighten another 2/3 turn with pliers. Carefully connect the other inlet hose to

the inside “C” outlet of the water valve. Tighten by hand; then

tighten another 2/3 turn with pliers. Do not crossthread or overtighten these connections.

4.Connect the inlet hose ends to the HOT and COLD water faucets tightly by hand; then tighten another 2/3 turn with pliers. Turn the water on and check for leaks.

5.Carefully move the unit to its final location.

Gently rock the unit into position. It is important not to damage the rubber leveling legs when moving your unit to its final location. Damaged legs can increase appliance vibration. It may be helpful to spray window cleaner on the floor to help move your unit into its final position. NOTE: To reduce vibration, ensure that all four rubber leveling legs are firmly touching the floor. Push and pull on the back right and then back left of your unit.

NOTE: Do not use the dispenser drawer or door to lift the unit.

NOTE: If you are installing into a drain pan, you can use a 24-inch-long 2x4 to lever the unit into place.

6.With the unit in its final position, place a level on top of the unit (if the unit is installed under a counter, the unit should not be

able to rock). Adjust the front leveling legs up or down to ensure the unit

is resting solidly and level front-to-back and left- to-right. It may also be

necessary to adjust the rear legs. Turn the locknuts on each leg up toward the base of the unit and snug with a wrench.

NOTE: Keep the leg extension at a minimum to prevent excessive vibration. The farther out the legs are extended, the more the unit will vibrate.

If the floor is not level or is damaged, you may have to extend the rear leveling legs.

INSTALLING THE UNIT (cont.)

7.Attach U-shaped hose guide to the end of the drain hose. Place the hose in a laundry tub or standpipe. Drain hose should be secured to the home or adjacent faucet with a zip-tie to keep it from coming free during operation.

NOTE: If the drain hose is placed in a standpipe without forming a U shape, a siphoning action could occur. There must be an air gap around the drain hose. A snug hose fit can also cause a siphoning action.

NOTE: Do not place drain hose deeper than 7” into the drain. 4” - 7” is suggested. Deeper than 7” can cause a siphoning action.

8. Plug the power cord into a grounded outlet.

NOTE: Check to be sure the power is off at the circuit breaker/fuse box before plugging the power cord into an outlet.

9. Turn on the power at the circuit breaker/fuse box.

10.Read the rest of this Owner’s Manual. It contains valuable and helpful information that will save you time and money.

11.Before starting the unit, check to make sure:

ŶMain power is turned on. ŶThe unit is plugged in.

ŶThe water faucets are turned on.

ŶThe unit is level and all four leveling legs are firmly on the floor.

ŶThe shipping support hardware is removed and saved.

ŶThe drain hose is properly tied up.

ŶThere are no leaks at the faucet, drain line or unit.

12.Run the unit through a complete cycle. Check for water leaks and proper operation.

13.If your unit does not operate, please review the Troubleshooting Tips section before calling for service.

14.Place these instructions in a location near the unit for future reference.

REPLACEMENT PARTS

If replacement parts are needed for your unit, they can be ordered in the United States by visiting our Website at GEApplianceparts.com or by calling GE Appliances at 877.959.8688. In Canada, visit GEAppliances.ca/en/ products/parts-filters-accessories or call 800.661.1616.

22	49-3000230 Rev 2

Troubleshooting Tips... Before you call for service

Problem	Possible Cause	What To Do
Not draining	Load is out of balance	Redistribute clothes and run Rinse+Spin.
Not spinning		Increase load size if washing small load containing heavy and
Not tumbling		light items.
	Pump filter may be clogged	See the Care and Cleaning section on how to clean the Pump
		Filter.
	Drain hose is kinked or	Straighten drain hose and make sure unit is not sitting on it.
	improperly connected
	Household drain may be	Check household plumbing. You may need to call a plumber.
	clogged
	Drain hose siphoning; drain	Ensure there is an air gap between hose and drain.
	hose pushed too far down
	the drain
Leaking water	Door gasket is damaged	Check to see if gasket is seated and not torn. Objects left in
		pockets may cause damage to the unit (nails, screws, pens,
		pencils)
		Water may drip from the door when the door is opened. This is a
		normal operation.
		Carefully wipe off rubber door seal. Sometimes dirt or clothing is
		left in this seal and can cause a small leak
	Check back left of the unit	If this area is wet, you have oversudsing condition. Use less
	for water	detergent.
	Fill hoses or drain hose is	Make sure hose connections are tight at unit and faucets and
	improperly connected	make sure end of drain hose is correctly inserted in and secured
		to drain facility.
	Household drain may be	Check household plumbing. You may need to call a plumber.
	clogged
	Dispenser clogged	Powder soap may cause clogs inside the dispenser and cause
		water to leak out the front of the dispenser. Remove drawer and
		clean both drawer and inside of dispenser box. Please refer to
		Care and Cleaning section.
	Incorrect use of detergent	Use only HE and correct amount of detergent.
Clothes too	Load is out of balance	Redistribute clothes and run Rinse+Spin.
wet
		Increase load size if washing small load containing heavy and
		light items.
	Pump filter may be clogged	See the Care and Cleaning section on how to clean the Pump
		Filter.
	Overloading	Load your unit so clothes have enough room to move freely.
	Drain hose is kinked or	Straighten drain hose and make sure unit is not sitting on it.
	improperly connected
	Household drain may be	Check household plumbing. You may need to call a plumber.
	clogged
	Drain hose siphoning; drain	Ensure there is an air gap between hose and drain.
	hose pushed too far down
	the drain

TIPS TROUBLESHOOTING

49-3000230 Rev 2

23

TROUBLESHOOTING TIPS

Troubleshooting Tips... Before you call for service

Problem	Possible Cause	What To Do
Incomplete cycle or	Automatic load	Timer stops at 1 minute; machine has redistributed the load once or
timer not advancing	redistribution	twice. This is normal operation.
		Do nothing; the machine will finish the wash cycle.
	Pump filter may be clogged	See the Care and Cleaning section on how to clean the
		Pump Filter.
	Drain hose is kinked or	Straighten drain hose and make sure unit is not sitting on
	improperly connected	it.
	Household drain may be	Check household plumbing. You may need to call a
	clogged	plumber.
	Drain hose siphoning; drain	Ensure there is an air gap between hose and drain.
	hose pushed too far down
	the drain
Loud or unusual	Cabinet moving	Unit is designed to move 1/4” to reduce forces transmitted
noise; vibration or		to the floor. This movement is normal.
shaking
	All rubber leveling legs are	Push and pull on the back right and then back left of your
	not firmly touching the floor	unit to check if it is level. If the unit is uneven, adjust the
		rubber leveling legs so they are all firmly touching the
		floor and locked in place.
	Unbalanced load	Pause unit, open door and manually redistribute load. To
		check machine, run rinse and spin with no load. If normal,
		unbalance was caused by load.
	Pump filter may be clogged	See the Care and Cleaning section on how to clean the
		Pump Filter.
No power/unit not	Unit is unplugged	Make sure cord is plugged securely into a working outlet.
working or dead
	This is normal. Control	Press the Power button to “wake up” the display.
	panel is “asleep”.
	Unit was accidentally paused	If the light on the Start/Pause button is flashing, the unit is
	when starting Delay Dry	paused. Press Start/Pause button to restart the countdown.
	Water supply is turned off	Turn both hot and cold faucets fully on.
	Circuit breaker/fuse is	Check house circuit breakers/fuses. Replace fuses or
	tripped/blown	reset breaker. Unit should have separate outlet.
	Automatic self system	First time the unit is plugged in, automatic checks occur. It
	checks	may take up to 20 seconds before you can use your unit.
		This is normal operation.
Snags, holes, tears,	Pens, pencils, nails, screws	Remove loose items from pockets.
rips or excessive	or other objects left in
wear	pockets
	Pins, snaps, hooks, sharp	Fasten snaps, hooks, buttons and zippers.
	buttons, belt buckles, zippers
	and sharp objects left in
	pockets
Control time wrong	This is normal	During spin the unit may need to rebalance the load
or changes		sometimes to reduce vibrations. When this happens, the
		estimated time is increased causing time left to increase
		or jump.
Not enough water	This is normal	Horizontal machines do not require the tub to fill with
		water like top-load machines.
Unit pauses or has	Pump filter may be clogged	See the Care and Cleaning section on how to clean the
to be restarted, or its		Pump Filter.
door is locked and
will not open

24	49-3000230 Rev 2

Troubleshooting Tips... Before you call for service

	Problem	Possible Cause	What To Do
	Door unlocks	This is normal	Front-load machines start up differently than top-load machines,
	or press Start		and it takes several seconds to check the system. The door will
	and machine		lock and unlock.
	doesn’t operate
		Incorrect operation	Simply open and close the door firmly; then press Start.
	Water does not	Automatic self system	After Start is pressed, the unit does several system checks.
	enter unit or	checks	Water will flow several seconds after Start is pressed.
	enters slowly
		Water valve screens are	Turn off the water source and remove the water connection
		stopped up	hoses from the upper back of the unit. Use a brush or
			toothpick to clean the screens in the machine. Reconnect the
			hoses and turn the water back on.
		Inlet hose screen washers	Turn off the water source and remove the inlet hoses from
		are stopped up	the wall faucets. Use a brush or toothpick to clean the screen
			washers in the end of the hoses. Reconnect the hoses and
			turn the water back on.
		Pump filter may be clogged	See the Care and Cleaning section on how to clean the
			Pump Filter.
		Fill hoses may be kinked	Check that fill hoses are not kinked or clogged.
		Water supply is turned off	Turn on both hot and cold faucets fully.
		Energy efficiency	This is an energy-efficient unit. As a result, the temperature
			settings for this unit may be different than for a non-energy-
			efficient unit.
		Insufficient water supply	Make sure that the water supply is turned on. Make sure that
			the water faucets are turned to their completely open position.
		The door is open	The door must be closed for all cycle operations. If the door is
			opened during operation, all functions will stop, including water
			filling.
		Incorrect fill hose connection	Make sure that the fill hoses connect the hot water supply to
			the hot inlet on the unit and the cold water supply to the cold
			inlet on the unit (hot to hot, cold to cold).
	Wrinkling	Improper sorting	Avoid mixing heavy items (like work clothes) with light items
			(like blouses).
		Overloading	Load your unit so clothes have enough room to move freely.
			For best drying results, load the unit 2/3 full.
		Incorrect wash cycle	Match cycle selection to the type of fabric you arewashing
			(especially for easy care loads).
		Repeated washing in water	Wash in warm or cold water.
		that is too hot
	Grayed or	Not enough detergent	Use correct amount of detergent.
	yellowed
		Not using HE (high	Use only HE detergent.
	clothes
		efficiency) detergent
		Hard water	Use hottest water safe for fabric.
			Use a water conditioner like Calgon brand or install a water
			softener.
		Water is not hot enough	Make sure water heater is delivering water at 120°–140°F
			(48°–60°C).
		Detergent is not dissolving	Try a liquid HE detergent.
		Dye transfer	Sort clothes by color. If fabric label states wash separately,
			unstable dyes may be indicated.

TIPS TROUBLESHOOTING

49-3000230 Rev 2

25

TROUBLESHOOTING TIPS

Troubleshooting Tips... Before you call for service

	Problem	Possible Cause	What To Do
	Colored spots	Incorrect use of fabric	Check fabric softener package for instructions and follow
		softener	directions for using dispenser.
		Dye transfer	Sort whites or lightly colored items from dark colors.
			Promptly remove wash load from unit.
	Water	Water supply is improperly	Make sure hoses are connected to correct faucets.
	temperature is	connected
	incorrect	House water heater is not set	Make sure house water heater is delivering water at 120°–
		properly	140°F (48°–60°C).
	Slight variation	This is normal	Due to the metallic properties of paint used for this unique
	in metallic color		product, slight variations of color may occur due to viewing
			angles and lighting conditions.
	Bad odor inside	Unit unused for a long time,	Run a Tub Clean cycle.
	your machine	not using recommended
			In case of strong odor, you may need to run the Tub Clean
		quality of HE detergent or
			cycle more than once.
		used too much detergent
			Use only the amount of detergent recommended on the
			detergent container.
			Use only HE (high efficiency) detergent.
			Always remove wet items from the unit promptly after machine
			stops running.
			Leave the door slightly open for the water to air dry. Close
			supervision is necessary if this appliance is used by or near
			children. Do not allow children to play on or in this or any other
			appliance.
	Detergent leak	Incorrect placement of	Make sure detergent insert is properly located and fully seated.
		detergent insert	Never put detergent above max line.
		This is normal	It is normal operation to see detergent leak on door gasket
			about 20 seconds after filling the dispenser.
	Improper	Dispenser clogged	Monthly clean the dispenser drawer to remove buildup of
	dispensing		chemicals.
	of softener
		Softener is filled above the	Make sure to have the correct amount of softener.
		max line
		Softener cap issue	Make sure softener cap for dispenser is seated or it will not
			work.
	Dispenser	Laundry detergent packet	Laundry detergent packets should not be used in the
	drawer not	placed in dispenser drawer	dispenser. They should only be added directly to the wash tub
	dispensing		following the manufacturer's directions.
	properly
	Pump running	Clog in sump drain	This is normal. Drain sump is detecting an undesired water
	while unit is not		fill level from a potential open faucet. Shut off water valve and
	in use		inspect water valve for blockage.

26	49-3000230 Rev 2

Troubleshooting Tips... Before you call for service

Problem	Possible Cause	What To Do
Clothes take	Improper sorting	Separate heavy items from lightweight items (generally, a
too long to dry		well-sorted washer load is a well-sorted dryer load).
	Large loads of heavy	Large, heavy fabrics contain more moisture and take longer to
	fabrics (like beach towels)	dry. Separate large, heavy fabrics into smaller loads to speed
		drying time.
	Non-venting unit	Condensing dryers usually take longer to dry than a vented
		dryer.
	Controls improperly set	Match control settings to the load you are drying.
	Blown fuses or tripped	Replace fuses or reset circuit breakers. Since most dryers use
	circuit breaker	2 fuses/breakers, make sure both are operating.
	Overloading/combining	Do not put more than one washer load in the unit at a time.
	loads
	Underloading	If you are drying only one or two items, add a few items to
		ensure proper tumbling.
The Dry	Load consists of a mixture	When combining heavy and light fabrics in a load, choose
dryness level	of heavy and light fabrics	Auto Extra Dry.
was chosen
but load is still
damp
Control	Controls accidentally put in	Press Start/Pause.
buttons not	service mode
responding
	Controls accidentally put in	Hold the Soil and Temp buttons for 3 seconds to unlock the
	lock mode	unit.
	Controls performed an	Reset the in-house breaker.
	incorrect operation
No numbers	Unit is continuously	This is normal. When the unit senses a low level of moisture in
displayed	monitoring the amount of	the load, the unit will display the dry time remaining.
during cycle,	moisture in the clothes
only lights
Time	The estimated time may	This is normal.
Remaining	change when a smaller load
jumped to a	than usual is drying
lower number
Cannot make a	The dryness Level, Temp or	This is normal.
selection and	option that you are trying to
the unit beeps	select is incompatible with
twice	the chosen dry cycle
Unit is running	The Ext Tumble option was	This is normal. During extended tumbling, the time remaining
but 00 is	chosen	is not displayed. The extended tumbling option lasts
displayed		approximately 60 minutes.
in Time
Remaining

TIPS TROUBLESHOOTING

49-3000230 Rev 2

27

TROUBLESHOOTING TIPS

Troubleshooting Tips... Before you call for service

Problem	Possible Causes	What To Do
Unit doesn’t	Fuse is blown/circuit	Check the building’s fuse/circuit breaker box and replace both
heat	breaker is tripped; the unit	fuses or reset both breakers. Your unit may tumble if only one
	may tumble but not heat	fuse is blown or one breaker tripped.
Inconsistent	Type of load and drying	The load size, types of fabric, wetness of clothes and/or air
drying times	conditions	intake vent located on the front of the unit will affect drying
		times.
	Excess debris has collected	Refer to the Care and Cleaning section.
	on the fan preventing
	proper airflow
Clothes are	The door was opened	A dry cycle must be reselected each time a new load is put in.
still wet and	mid-cycle. The load was
unit shuts off	then removed from the
after a short	unit and a new load put in
time	without selecting a new
	cycle
	Load was already dry	Choose Timed Dry to dry damp collars and waistbands. In the
	except for collars and	future, when drying a load with collars and waistbands, choose
	waistbands	Auto Extra Dry.
	Unit is not level	Move unit to an even floor space or adjust leveling legs as
		necessary until even.
Clothes are	Letting items sit in unit	Remove items when cycle ends and fold or hang immediately,
wrinkled	after cycle ends	or use the Ext Tumble option.
	Overloading	Separate large loads into smaller ones.
Clothes shrink	Some fabrics will naturally	To avoid shrinkage, follow garment care labels exactly.
	shrink when washed.	Some items may be pressed back into shape after drying.
	Others can be safely
		If you are concerned about shrinkage in a particular
	washed, but will shrink
	while drying in the unit.	item, do not machine wash or tumble dry it.
Greasy spots	Improper use of fabric	Follow directions on fabric softener package.
on clothes	softener
	Drying dirty items with	Use your unit to dry only clean items. Dirty items can stain
	clean ones	clean items and the unit.
	Clothes were not	Sometimes stains which cannot be seen when the clothes
	completely clean	are wet appear after drying. Use proper washing procedures
		before drying.
Lint on clothes	Improper sorting	Sort lint producers (like chenille) from lint collectors (like
		corduroy).
	Static electricity can attract	See suggestions in this section under Static occurs.
	lint
	Overloading	Separate large loads into smaller ones.
	Paper, tissue, etc., left in	Empty all pockets before laundering clothes.
	pockets
Static occurs	No fabric softener was used	Try a fabric softener.
	Synthetics, permanent	Try a fabric softener.
	press and blends can cause
	static

28	49-3000230 Rev 2

Troubleshooting Tips... Before you call for service

Problem	Possible Causes	What To Do
Collars and	The dryness monitor	Choose Timed Dry to dry damp collars and waistbands. In the
waistbands	senses that the body of the	future, when drying a load with collars and waistbands, choose
still wet at end	clothes is dry	Auto Extra Dry.
of cycle
Unit continues	Ext Tumble was selected	Ensure Ext Tumble option is not selected.
to tumble after
display says
Complete

TIPS TROUBLESHOOTING

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