GE GFQ14ESSNWW User Manual
SAFETY INFORMATION ...........4
USING THE UNIT
Getting Started ...................... 6
Loading .............................15
OWNER’S MANUAL &
INSTALLATION
INSTRUCTIONS
CARE AND CLEANING ........... 16
INSTALLATION
INSTRUCTIONS .....................18
TROUBLESHOOTING TIPS ......23
LIMITED WARRANTY ............31
CONSUMER SUPPORT .......... 32
GFQ14
ENGLISH/FRANÇAIS/
ESPAÑOL
Write the model and serial
numbers here:
Model # _________________
Serial # _________________
Front Load Steam Washer & Condenser Dryer
GE is a trademark of the General Electric Company. Manufactured under trademark license.
COMBINATION
You can find them on a label
inside the door.
0020507767YB 49-3000230 Rev 2 12-19 GEA
THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.
Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.
We take pride in the craftsmanship, innovation and design that goes into every GE Appliances
product, and we think you will too. Among other things, registration of your appliance ensures that we
can deliver important product information and warranty details when you need them.
Register your GE appliance now online. Helpful websites and phone numbers are available in the
Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration
card included in the packing material.
2 49-3000230 Rev 2
Introduction
• This unit allows: wash only; dry only; wash and dry cycles.
• Fill the drum 2/3 full with laundry for best wash and dry performance. This allows air movement and proper drying.
A fully loaded drum will lead to longer dry times.
NOTE: During Dry cycles temperatures in the unit can get very hot. For this reason, the door will lock during the dry
cycle and remain locked, after pausing or at the end of the cycle, until temperatures cool down. Forcing the door
open will result in a broken door mechanism.
• This unit uses condenser drying technology. This enables installation and use without a vent, but loads take
approximately 1.5 times longer to dry than a traditional vented dryer.
INTRODUCTION
49-3000230 Rev 2 3
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
SAFETY INFORMATION
WARNING
Ŷ
Read all instructions before using the appliance.
Ŷ
Follow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.
Ŷ
DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with
gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could
ignite or explode.
Ŷ
DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water.
These substances give off vapors that could ignite or explode.
Ŷ
DO NOT place items exposed to cooking oils in your unit. Items contaminated with cooking oils may contribute
to a chemical reaction that could cause a load to catch fire. To reduce the risk of fire due to contaminated loads,
the final part of the tumble dryer cycle occurs without heat (cool down period). At the end of the cycle the door
remains locked during the cool down period to protect from surfaces that get hot during drying. The cool down
period will be approximately 10 minutes before the door is unlocked.
Ŷ
DO NOT dry articles containing foam rubber or similarly textured rubber-like materials.
Ŷ
DO NOT store combustible materials, gasoline or other flammable liquids near the unit. Keep area around the
air intake vent on the front of the unit and adjacent surrounding areas free from the accumulation of lint, dust
and dirt.
Ŷ
The interior of the appliance should be cleaned periodically by qualified service personnel.
Ŷ
DO NOT add dryer lint sheet in the unit when washing.
To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using
your appliance, follow basic precautions, including the following:
Ŷ
DO NOT spray any type of aerosol into, on or near the unit at any time. DO NOT use any type of spray
cleaner when cleaning the interior. Hazardous fumes or electrical shock could occur.
Ŷ
Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for
2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a
period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for
several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke
or use an open flame during this time.
Ŷ
DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this
appliance is used near children. Before the appliance is removed from service or discarded, remove the door
or lid. Failure to follow these instructions may result in death or injury to persons.
Ŷ
DO NOT reach into the appliance if the drum is moving to prevent accidental entanglement.
Ŷ
DO NOT install or store this appliance where it will be exposed to the weather.
Ŷ
DO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless
specifically recommended in the user maintenance instructions or in published user repair instructions that you
understand and have the skills to carry out.
Ŷ
DO NOT climb or stand on this unit.
Ŷ
DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or
broken parts including a damaged cord or plug.
Ŷ
Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power button DOES NOT
disconnect power.
Ŷ
See “ELECTRICAL REQUIREMENTS” located in the Installation Instructions for grounding instructions.
READ AND SAVE THESE INSTRUCTIONS
4 49-3000230 Rev 2
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
PROPER INSTALLATION
This unit must be properly installed and located in accordance with the Installation Instructions before it is used.
Ŷ
Ensure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C”
valve.
Ŷ
Install or store where it will not be exposed to temperatures below freezing or exposed to the weather, which
could cause permanent damage and invalidate the warranty.
Ŷ
Properly ground unit to conform with all governing codes and ordinances. Follow details in the Installation
Instructions.
Ŷ
Ensure unit is properly leveled and unit legs are adjusted such that unit is stable.
Ŷ
GE Appliances strongly recommends the use of factory specified parts. A list of factory hoses available for
purchase are listed. These hoses are manufactured and tested to meet GE Appliances specifications.
Ŷ
GE Appliances strongly recommends the use of new water supply hoses. Hoses degrade over time and need
to be replaced every 5 years to reduce the risk of hose failures and water damage.
WHEN NOT IN USE
Ŷ
Turn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill
hoses; GE Appliances recommends changing the hoses every 5 years.
SAFETY INFORMATION
PARTS AND ACCESSORIES
Order on-line at GEApplianceparts.com today,
24 hours a day or by phone at 877.959.8688 during
normal business hours. In Canada, visit your local
GE Appliances parts distributor or call 800.661.1616
GEAppliances.ca/en/products/parts-filters-accessories.
or
Part Number Accessory
PM14X10002 4 ft rubber water supply hoses
Or
PM14X10005 4 ft braided water supply hoses
WX10X10011 Tide® Washing Machine Cleaner*
PM7X1 Washer Floor Tray
GFA140SS 24” Front load riser - ADA compliant
with plumbable drip pan
*Tide® is a registered trademark of Procter & Gamble
READ AND SAVE THESE INSTRUCTIONS
49-3000230 Rev 2 5
Getting started
WARNING
To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY
INFORMATION before operating this appliance.
Introduction
• This unit allows: wash only; dry only; wash and dry cycles.
• Fill the drum 2/3 full with laundry for best wash and dry performance. This allows air movement and proper drying.
A fully loaded drum will lead to longer dry times.
NOTE: During Dry cycles temperatures in the unit can get very hot. For this reason, the door will lock during the dry
cycle and remain locked, after pausing or at the end of the cycle, until temperatures cool down. Forcing the door
open will result in a broken door mechanism.
• This unit uses condenser drying technology. This enables installation and use without a vent, but loads take
approximately 1.5 times longer to dry than a traditional vented dryer.
Throughout this manual, features and appearance may vary from your model.
Quick Start
Step 1
(Appearance
will vary)
• Add fabric softener to the
fabric softener dispenser; see
page 14.
USING THE COMBO WASHER/DRYER
• Add the manufacturer’s
recommended amount of
detergent. GE Appliances
recommends the use of High
Efficiency detergents such
as in your energy efficient
unit. Place detergent pods in
the bottom of the wash basket
before adding clothes.
Liquid Only
MAX
MAX
Step 4
Dry
• Set the dry cycle by pressing
the Dry pad. The unit will
automatically run Auto
Dry after the wash cycle is
complete.
• Set Dry pad to Off to run a
wash only cycle.
Step 2 Step 3
• Loosely add items. Overloading
may negatively impact wash and
dry performance. See page 15 for
suggested loading examples.
• Close door.
NOTE: Unit will not start with door
open.
Step 5
• Press the Start/Pause button.
Start
Pause
• If the screen is dark, press the
Power button to “wake up” the
display.
• Select a wash cycle. (Defaults are
set for each wash cycle. These
default settings can be changed.
See Control settings for more
information.)
• The unit can be used as a dryer
only by turning the selector knob
to one of the red dry cycles.
Power
6 49-3000230 Rev 2
Getting started
Doo
O
Controls
J AIBK
WASH SPIN DRY COOL
Ex Hot
Ex Heavy
Ex Heavy
Heavy
Heavy
Normal
Normal
Light
Light
Ex Light
Ex Light
Soil
Max
Ex Hot
Max
Hot
High
Hot
High
Warm
Medium
Warm
Medium
Cool
Low
Cool
Low
Cold
No Spin
Cold
No Spin
Spin Add Dry Time
r Lock
Tumble
Low
Normal
DryTemp
Options
Time
Saver
Extra
Rinse
Est Time Remaining
Est Time Remaining
Delay Ex Tumble
Delay
Wash
Auto Damp DryNormal
Auto DryDelicates
Casuals Auto Extra Dry
Whites Timed Dry
Heavy
Duty
Quick
Wash
Stain Wash
With Steam
Soak
Rinse + Spin
Spin Only
Tub CleanSanitize
Pause
add a garment
USING THE COMBO WASHER/DRYER
PowerStart
C
D E F H LG
Display and Status Lights
The display shows cycle status (
DRY COOLWASH SPIN
cycle and the options selected. In addition, the display will show:
Controls locked on.
End of cycle signal on.
Door Lock Door will lock from the start of the cycle until the end of the cool down phase.
NOTE: If an out-of-balance condition is detected by the unit, the SPIN light will blink during the remaining portion of
the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the unit is taking actions
to correct the out-of-balance condition and complete the cycle normally. In some cases, the unit may not be able to
balance the load and spin up to full speed. Run a Spin Only cycle.
Power
A
Press to “wake up” the display. If the display is active, press to put the unit into standby mode.
NOTE: Pressing Power does not disconnect the appliance from the power supply.
), the Estimated Time Remaining until the end of the
49-3000230 Rev 2 7
Getting started
Cycles - Wash, Soak, Spin and Clean
B
The cycles are optimized for specific types of loads. The chart below will help you match the setting with the
loads. The Gentle Wash™ lifters lightly tumble the clothes into the water and detergent solution to clean the
load.
Items to Wash Cycle Soil
Cycle for
normal, regular,
or typical use
for washing up
to a full load of
normally soiled
cotton clothing.
Lingerie and
special care
fabrics with
light soil.
Casual clothes,
lightly soiled
office wear.
Normal Ex. Heavy
Delicates
Casuals Ex. Heavy
USING THE COMBO WASHER/DRYER
Whites and
household
linens.
Sturdy fabrics
with heavy to
medium soil.
Small loads of
lightly soiled
items that are
needed in a
hurry.
Cycle for
heavily soiled
colorfast
laundry.
Whites Ex. Heavy
Heavy
Duty
Quick
Wash
Stain
Wash
with
Steam
Level
Heavy
Normal
Light
Ex. Light
Ex. Heavy
Heavy
Normal
Light
Ex. Light
Heavy
Normal
Light
Ex. Light
Heavy
Normal
Light
Ex. Light
Ex. Heavy
Heavy
Normal
Light
Ex. Light
Ex. Heavy
Heavy
Normal
Light
Ex. Light
Ex. Heavy
Heavy
Normal
Light
Ex. Light
Wash Temp Spin
Ex. Hot
Hot
Warm
Cool
Cold
Warm
Cool
Cold
Ex. Hot
Hot
Warm
Cool
Cold
Ex. Hot
Hot
Warm
Cool
Cold
Ex. Hot
Hot
Warm
Cool
Cold
Hot
Warm
Cool
Cold
Ex. Hot
Hot
Warm
Cool
Cold
Selection
Max
High
Medium
No Spin
High
Medium
Low
No Spin
Max
High
Medium
Low
No Spin
Max
High
Medium
Low
No Spin
Max
High
Medium
Low
No Spin
Max
High
Medium
Low
No Spin
Max
High
Medium
No Spin
Dry Options
Off
Tumble
Low
Normal
Off
Tumble
Low
Normal
Off
Tumble
Low
Normal
Off
Tumble
Low
Normal
Off
Tumble
Low
Normal
Off
Tumble
Low
Normal
Off
Tumble
Low
Normal
Available
Time Saver
Extra Rinse
Extended
Tumble
Delay
Time Saver
Extra Rinse
Extended
Tumble
Delay
Time Saver
Extra Rinse
Extended
Tumble
Delay
Time Saver
Extra Rinse
Extended
Tumble
Delay
Time Saver
Extra Rinse
Extended
Tumble
Delay
Extra Rinse
Extended
Tumble
Delay
Time Saver
Extra Rinse
Extended
Tumble
Delay
Cycle Details
Cycle for normal,
regular, or typical use
for washing up to a
full load of normally
soiled cotton clothing.
Choose the Heavy or
Extra Heavy soil level
selection and Warm or
Hot water temperature
selection as appropriate
for your clothes load
for a higher degree of
cleaning.
For lighty soiled items
labeled hand-washable.
Provides gentle
tumbling and soak
during wash and rinse.
Wash cycle tailored to
care for casual clothes
and office wear items.
Cycle tailored to clean
and brighten your
whites.
Incorporates multi-step
wash and soak periods
combined with extended
wash periods to
effectively clean heavily
to medium soiled sturdy
fabrics.
For cleaning lightly soiled
loads in the fastest time
possible. Cycle time
is approximately 33
minutes, depending on
selected options.
Add steam to the unit
to assist with stain
removal for heavily
soiled colorfast laundry.
8 49-3000230 Rev 2
Getting started
Cycles - Wash, Soak, Spin and Clean (Continued)
B
USING THE COMBO WASHER/DRYER
Items to Wash Cycle Soil
Heavily soiled
colorfast items
with the need
for sanitization.
Use to soak
clothes.
For items that
need only to be
rinsed, use this
cycle.
Use to spin dry
clothes that have
already been
washed.
Cleaning the
tub of residue
and odor. No
clothes to be
washed using
this cycle.
Sanitize Ex. Heavy
Soak Ex. Heavy
Rinse +
Spin
Spin
Only
Tub
Clean
Level
Heavy
Normal
Heavy
Normal
Light
Ex. Light
Wash Temp Spin
Selection
Ex. Hot Max
High
Medium
Low
No Spin
Ex. Hot
Hot
Warm
Cool
Cold
Max
High
Medium
Low
No Spin
Max
High
Medium
Low
No Spin
Dry Options
Off
Tumble
Low
Normal
Off
Tumble
Low
Normal
Off
Tumble
Low
Normal
Available
Extra Rinse
Extended
Tumble
Delay
Time Saver
Extended
Tumble
Delay
Extra Rinse
Extended
Tumble
Delay
Delay
Delay Recommended use
Cycle Details
Use this cycle to
eliminate 99.9% of
bacteria from fabrics.
Cycle uses an increased
water temperature and
a longer wash cycle to
provide the sanitization
benefit. A longer rinse is
incorporated to remove
contaminates. For best
results, select the Extra
Heavy soil selection if
available. See NOTE
below.
The basket will fill with
water to soak and
gently agitate the load.
At the end of the cycle
the remaining water will
be drained.
To quickly rinse and
spin out any items at
any time. Utilizes a high
speed spin to extract
water from wet items.
To achieve a drain and
spin, delselect the Extra
Rinse option. This cycle
will dispense prewash
detergent and fabric
softener.
Utilizes a high-speed
spin to extract water
from wet items.
of at least once per
month to clean the
basket of residue
and odor. Never load
laundry when using
this cycle; laundry may
become damaged.
Cycle incorporates a
hot extended wash,
intense agitation action
and a flush out of the
pump.
NOTE: The Sanitize cycle water temperatures CANNOT be changed. The Sanitize cycle is certified by NSF
International, an independent third party testing and certification organization.
The Sanitize certification verifies that the cycle reduced 99.9% of bacteria typically found in residential laundry
and that no significant contamination is transferred to subsequent washer loads. Only the Sanitize cycle has been
designed to meet the requirements of NSF Protocol P172 for sanitizing effectiveness.
NSF Protocol P172
Sanitization Performance of Residential and
Commercial, Family-Sized Clothes Washers
49-3000230 Rev 2 9
Getting started
Cycles - Dry
B
The cycles are optimized for specific types of loads. The chart below will help you match the setting with the
loads.
Items to Dry Cycle Soil
Use to dry
clothes for a
specific amount
of time.
Use for drying
heavy-duty
fabrics or items
that should be
very dry, such
as towels.
Use for normal
dryness level
suitable for
most loads. This
is the preferred
cycle for energy
USING THE COMBO WASHER/DRYER
saving.
For leaving
items partially
damp.
Timed
Damp
Dry
Auto
Extra
Dry
Auto
Dry
Auto
Dry
Level
Wash Temp Spin
Selection
Dry Options
Tumble
Low
Normal
Tumble
Low
Normal
Tumble
Low
Normal
Tumble
Low
Normal
Available
Extended
Tumble
Delay
Extended
Tumble
Delay
Extended
Tumble
Delay
Extended
Tumble
Delay
Cycle Details
Once the Timed Dry
1.
cycle is selected,
press the arrow
pads to increase or
decrease the dry
time.
2.
Select the dry Temp.
3.
Close the door.
4.
Press Start/Pause.
The sensor
continuously monitors
the amount of moisture
in the load by detecting
temperature in the
drum. The cycle ends
when the moisture
reaches the selected
dry level.
The sensor
continuously monitors
the amount of moisture
in the load by detecting
temperature in the
drum. The cycle ends
when the moisture
reaches the selected
dry level.
The sensor
continuously monitors
the amount of moisture
in the load by detecting
temperature in the
drum. The cycle ends
when the moisture
reaches the selected
dry level.
10 49-3000230 Rev 2
Getting started
USING THE COMBO WASHER/DRYER
C
D
E
Soil
Temp
Spin
Soil
Changing the Soil level increases or decreases the wash time to remove different amounts
of soil.
To change the Soil level, press the Soil level pad until you have reached the desired setting.
You can choose between Extra Light, Light, Normal, Heavy or Extra Heavy soil.
Temp
Adjust to select the proper water temperature for the wash cycle. The rinse water is always
cold to help reduce energy usage and reduce setting of stains and wrinkles.
Follow the fabric manufacturer’s care label when selecting the wash temperature.
To change the wash temperature, press the Temp pad until you have reached the desired
setting. You can choose between Cold, Cool, Warm, Hot or Extra Hot.
Spin
Changing the Spin setting changes the final spin speed of the cycles. Always follow the
garment manufacturer’s care label when changing the Spin setting.
To change the Spin setting, press the Spin setting pad until you have reached the desired
setting. You can choose between No Spin, Low, Medium, High or Max. Higher spin speeds
are not available on certain cycles, such as Delicates.
Higher spin speeds remove more water from the clothes and will help reduce dry time, but
may also increase the possibility of setting wrinkles on some fabrics.
F
G
Dry
Options
Dry
Changing Dry will change the temperature for your dry cycle:
Normal For regular to heavy cottons, synthetics, blends, and items labeled permanent
press.
Low For delicates, synthetics, and items labeled Tumble Dry Low.
Tumble Items are continuously tumbled without heat.
Off Unit will skip dry cycle and wash only.
Options
Press to select your desired options:
Time
Saver
Extra
Rinse
Ex Tumble Add more tumbling time by selecting this option.
Choose your own timing and save it for the chosen cycle.
Extra rinse is the extra wash before the main wash. Use it for heavily soiled
clothes or for clothes with a care label that recommends prewashing before
washing. Be sure to add liquid or powder high-efficiency detergent, or the
proper wash additive, to the prewash dispenser.
49-3000230 Rev 2 11
Getting started
H
I
USING THE COMBO WASHER/DRYER
Delay
Wash
Start
Pause
Delay Wash
Use to delay the start of your unit.
1. Choose your wash cycle and any options.
2. Press Delay Wash pad. You can change the delay time in 1-hour increments (up to
24 hours) each time you press the Delay Wash pad. Stop pressing the pad when your
desired time is displayed.
3. Press the Start/Pause button to start the countdown.
The countdown time will be shown in the Est Time Remaining (Estimated Time Remaining)
display.
NOTES:
• If the door is opened while the unit is in Delay Wash, the countdown time will stop the
count down and the display will show “door”. The door must be closed and the Start/Pause
button must be pressed to continue the delay time count down.
• You can delay the start of a wash cycle up to 24 hours.
The light on the pad will light up when Delay Wash is on.
Start/Pause
Press to start a wash cycle. If the unit is running, pressing it once will pause the unit and
unlock the door. This function can be used to add garments during a cycle. Press again to
restart the wash cycle.
NOTE: If the unit is paused and the cycle is not restarted within 15 minutes, the current
wash cycle will be cancelled.
NOTE: In some cases the unit will drain first, then unlock the door when it is paused.
NOTE: The unit performs automatic system checks after pressing the Start/Pause button.
Water will flow in 45 seconds or less. You may hear the door lock and unlock before water
flows; this is normal.
J
K
L
Soil
Temp Spin
Add Dry Time
Temp
Lock
You can lock the controls to prevent any selections from being made. Or you can lock or
unlock the controls after you have started a cycle.
Children cannot accidentally start the unit by touching pads with this option selected.
To lock the unit, press and hold the Soil and Temp pads together for 3 seconds.
To unlock the unit controls, press and hold the Soil and Temp pads together for 3 seconds.
A sound is made to indicate the lock/unlock status.
The control lock icon on the display will light up when it is on.
NOTE: The Power button can still be used when the unit is locked.
Signal
When the light is on, the unit will beep at the end of the cycle and every time you press a
pad on the control panel.
To turn the signal off, press and hold the Temp and Spin pads together for 3 seconds.
A sound is made to indicate the lock/unlock status.
Add Dry Time
Press the up and down arrow pads to increase or decrease the Dry cycle time as desired.
12 49-3000230 Rev 2
Notes
NOTES
49-3000230 Rev 2 13
Getting started
Dispenser Drawer
Slowly open the dispenser drawer by pulling it out until it
stops.
After adding laundry products, slowly close the dispenser
drawer. Closing the drawer too quickly could result in early
dispensing of the fabric softener or detergent.
You may see water in the fabric softener compartment at
the end of the cycle. This is a result of the flushing/siphoning
action and is part of the normal operation of the unit.
Use only HE
High-Efficiency
detergent
Detergent Compartment
• Only use high-efficiency detergent in this unit. Use the detergent manufacturer’s recommended amount.
DO NOT fill above the MAX line.
• Detergent is flushed from the dispenser at the beginning of the wash cycle. Either powdered or liquid high-efficiency
detergent can be used.
• Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level of the load. Avoid
using too much detergent in your unit since it can lead to oversudsing and detergent residue being left on the clothes.
Divider Drawer System
The detergent compartment is in the front left of the dispenser drawer.
• Powder Detergent – Lock the detergent card flat into
its top position in the compartment. Make sure the card
is locked, then pour the suggested amount of powder
detergent into the detergent dispenser.
USING THE COMBO WASHER/DRYER
Locked FLAT
Position
for Powder
Detergent
PreWash Compartment
(no cup) – Use for Liquid
and Powder Detergent
• Liquid Detergent – Lock the detergent card vertically
into its center position in the compartment. Make sure the
card is locked, then pour the suggested amount of liquid
detergent into the detergent dispenser.
PreWash Compartment (no cup)
– Use for Liquid and Powder Detergent
Locked VERTICAL
Position for Liquid
Detergent
Fabric Softener Compartment
If desired, pour the recommended amount of liquid fabric softener into the
compartment labeled “Fabric Softener.”
Use only liquid fabric softener in the dispenser.
Dilute with water to the maximum fill line.
Do not exceed the maximum fill line. Overfilling can cause early dispensing
of the fabric softener, which could stain clothes.
NOTE: Do not pour fabric softener directly on the wash load.
14 49-3000230 Rev 2
Fabric
Softener
Compartment
Loading
Always follow fabric manufacturer’s care label when laundering.
Sorting and Loading
Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the
fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton
towels and socks separate from lint collectors including synthetic garments and dress pants.
USING THE COMBO WASHER/DRYER
WARNING
DO NOT wash fabrics soiled with flammable liquids or cleaning solvents.
No washer can completely remove oil.
DO NOT wash or dry anything that has been soaked in or spotted with any type of oil (including cooking oils).
DO NOT reach into the unit until all moving parts have stopped.
Keep flammable materials and vapors, such as gasoline, away from the unit.
Items containing foam, rubber, or plastic must be dried on a clothesline.
Failure to do so can result in death, explosion, fire or amputation.
- Fire Hazard
Loading to Wash
The drum may be fully loaded with loosely added items.
To add items after the unit has started, press Start/Pause and wait until the door is unlatched. The unit may take
up to 30 seconds to unlock the door after pressing Start/Pause, depending on the machine conditions. Do not try to
force open the door when it is locked. After the door unlocks, open gently. Add items, close the door and press Start/
Pause to restart.
Loading Examples
WORKWEAR LINENS MIXED LOAD DELICATES* QUICK WASH
3 Jeans
3 Work Wear
Shirts
2 Work Wear
Pants
1 Bath Sheet
6 Bath
Towels/
8 Washcloths
4 Hand
Towels/
1 Terrycloth
Bath Mat
OR
1 Flat
Queen-Sized
Sheet
1 Fitted
Queen-Sized
Sheet
2
Pillowcases
2 Pillowcases
1 Hand Towel
1 Flat Sheet/
1 Fitted Sheet
2 Bath Towels/
2 Washcloths
OR
4 Shirts (Men’s or
Women’s)
3 Pair Pants (Khakis or
Twills)
3 T-shirts
4 Pairs of Boxers
2 Pairs of Shorts
OR
4 T-shirts
2 Pairs of Sweatpants
2 Sweatshirts
1 Hoodie
5 Pairs of Socks
4 Bras
4 panties
2 Slips
1 Camisole
3 Nightgowns
* Using a nylon mesh
bag for small items is
recommended.
(2–3 GARMENTS)
2 Casual Wear Work Shirts
1 Pair Casual Wear Work Pants
OR
3 Soccer Uniforms
Loading to Dry
As a general rule, if clothes are sorted properly for the wash, they are sorted properly for the dry cycle. Try also to
sort items according to size. For example, do not dry a sheet with socks or other small items.
®
Do not add fabric softener sheets once the load has become warm. They may cause fabric softener stains. Bounce
Fabric Conditioner Dryer Sheets have been approved for use in this unit when used in accordance with the
manufacturer’s instructions.
Do not overload. This wastes energy and causes wrinkling.
49-3000230 Rev 2 15
Care and cleaning
Water Supply Hoses
Hoses connecting unit to faucet should be replaced every 5 years.
Exterior
Immediately wipe off any spills. Wipe with damp cloth. Wipe or dust spills or washing compounds with a damp cloth.
Unit control panel and finishes may be damaged by some laundry pretreatment and stain remover products. Apply
these products away from the unit. The fabric may then be washed and dried normally. Damage to your unit caused
by these products is not covered by your warranty. Do not hit surface with sharp objects.
Interior
Dry around the door opening, flexible gasket (including attached hoses) and door glass. These areas should always
be clean to ensure a watertight seal.
It is recommended to rinse the unit at least once per month with 1 cup of bleach (or other commercially available
product manufactured for this purpose, such as Tide® Washing Machine Cleaner) poured directly into the basket
CARE AND CLEANING
without clothes and using the Tub Clean Cycle.
The interior of the appliance should be cleaned once a year by qualified service personnel.
Stainless Steel
To clean stainless steel surfaces use a damp cloth with a mild, non-abrasive cleaner suitable for stainless steel
surfaces. Remove the cleaner residue and then dry with a clean cloth.
The stainless steel used to make the drum provides the highest reliability available in a GE Appliances unit. If the
drum should be scratched or dented during normal use, the drum will not rust or corrode. These surface blemishes
will not affect the function or durability of the drum.
Door Gasket
Open the door. Using both hands, press down the door gasket. Remove any foreign
objects if found trapped inside the gasket. Make sure there is nothing blocking the holes
behind the gasket.
While holding down the door gasket, inspect the interior of the gasket by pulling it down
with your fingers. Remove any foreign objects if found trapped inside this gasket. Make
sure there is nothing blocking the holes behind the gasket.
When you are finished cleaning the door gasket, remove your hands and the gaskets will
return to the operating position.
Pump Filter
Clean EVERY MONTH to remove any items that may have been caught in
the filter or housing.
Due to the nature of the front-load unit, it is sometimes possible for small articles
to pass to the pump. The unit has a filter to capture lost items so they are not
dumped to the drain. To retrieve lost items, clean out the pump filter.
Open the door on the bottom right of the front of the unit.
1
Twist the small white cap counterclockwise a quarter turn and unhook the small
2
rubber hose. Pull the hose out of the hole and remove the white drain hose
plug above a small pan to capture any water that may drain. Drain the excess
water. Replace.
Unscrew the pump filter. Rinse off any debris. Replace.
3
Close the access door.
4
Drain Hose
Drain Plug
Pump Filter
Door
(appearance
will vary)
Pump Filter
16 49-3000230 Rev 2
Care and cleaning
Dispenser Drawer Area
Detergent and fabric softener may build up in the dispenser drawer. Residue
should be removed once or twice a month.
• Remove the drawer by first pulling it out until it stops. Then reach back into
the rear of the drawer cavity and press down firmly on the lock tab, pulling
out the drawer.
• Remove the insert from the dispenser drawer. Rinse the insert and drawer
with hot water to remove traces of accumulated laundry products.
• To clean the drawer opening, use a small brush to clean the recess. Remove
all residue from the upper and lower parts of the recess.
CARE AND CLEANING
• Return inserts to the proper compartments. Replace the dispenser drawer.
• To reduce buildup in the Dispenser Drawer area:
Use only HE
High-Efficiency
detergent.
Moving and Storage
Ask the service technician to remove water from drain pump and hoses. Do not store the unit where it will be exposed
to the weather. When moving the unit, the tub should be kept stationary by using the shipping bolts removed during
installation. See Installation Instructions in this manual. If these parts are not available, they can be ordered by visiting
our Website at GEApplianceparts.com or by calling GE Appliances at 877.959.8688. In Canada, visit your local
GE Appliances parts distributor or call 800.661.1616 or GEAppliances.ca/en/products/parts-filters-accessories.
Long Vacations
Be sure water supply is shut off at faucets. Drain all water from hoses and water filter pump area if weather will be
below freezing.
49-3000230 Rev 2 17
Installation Combo
Ŷ
Ŷ
Ŷ
Ŷ
Ŷ
Ŷ
Washer/Dryer
Instructions
If you have any questions, call GE Appliances at 800.GE.CARES
(800.432.2737) or visit our Website at: GEAppliances.com
In Canada, call 800.561.3344 or visit GEAppliances.ca
BEFORE YOU BEGIN
Read these instructions completely and carefully.
•
IMPORTANT – Save these
instructions for local inspector’s use.
•
IMPORTANT – Observe all governing
codes and ordinances.
• Note to Installer – Be sure to leave these
instructions with the Consumer.
• Note to Consumer – Keep these instructions
for future reference.
• Skill level – Installation of this appliance requires
basic mechanical and electrical skills.
• Completion time – 1-3 hours
• Proper installation is the responsibility of the
installer.
• Product failure due to improper installation is not
covered under the Warranty.
LOCATION OF YOUR UNIT
DO NOT Install the Unit:
TOOLS REQUIRED FOR
UNIT INSTALLATION
Safety Glasses
Level ŶWrench (provided)
Channel-lock adjustable pliers
Gloves
PARTS SUPPLIED
Water Hoses (2)
(Flat washers
pre-installed)
IMPORTANT:
Drain Hose
Guide
1. In an area exposed to dripping water or outside weather
conditions. The ambient temperature should never be
below 60°F (15.6°C) for proper unit operation.
2. In an area where it will come in contact with curtains or
drapes.
3. On carpet. The floor MUST be a hard surface with a
PD[LPXPVORSHRIƎSHUIRRWFPSHUFP
To make sure the unit does not vibrate or move, you
may have to reinforce the floor.
NOTE:,IIORRULVLQSRRUFRQGLWLRQXVHƎLPSUHJQDWHG
plywood sheet solidly attached to existing floor covering.
Minimum Installation Clearances
• :KHQLQVWDOOHGLQDOFRYH6LGHV5HDU ´DQG7RS Ǝ
• When installed in closet: Sides/Rear = 0” and Top/Front =
ƎFP
• Consideration must be given to provide adequate
clearance for installation and service.
• Closet doors must be louvered or otherwise ventilated
and have at least 60 square inches (387.1 cm2) of open
area. If the closet contains a second laundry unit, doors
must contain a minimum of 120 square inches (774.2
cm2) of open area.
MOBILE HOME INSTALLATION:
Installation must conform to Standard for Mobile Homes, ANSI A119.1 and National Mobile Home Construction and
Safety Standards Act of 1974 (PL93-383).
18 49-3000230 Rev 2
Installation Instructions
CONNECTION DIMENSIONS ROUGH-IN DIMENSIONS
BACK
21-3/4”
(55.25 cm)
4-3/4”
(12 cm)
2-1/16”
(5.24 cm)
31-1/32”
(78.82 cm)
29-3/4”
(75.57 cm)
FRONT
23-7/16”
(59.5 cm)
*33-1/4”
(84.5 cm)
SIDE
25-5/8”
(65 cm)
*NOTE:
Leveling legs retracted = 33-1/4” (84.5 cm)
Leveling legs extended = 33-3/4” (85.5 cm)
Stacked = 66-1/2” (169.0 cm)
*33-1/4”
(84.5 cm)
49-3000230 Rev 2 19
Installation Instructions
UNPACKING THE UNIT UNPACKING THE UNIT (cont.)
WARNING
unpacked. Make materials inaccessible to children.
Children might use them for play. Cartons covered
with rugs, bedspreads or plastic sheets can become
airtight chambers causing suffocation.
1. Cut and remove all packaging straps.
2. While it is in the carton, carefully lay the unit on its
side. DO NOT lay the unit on its front or back.
3. Turn down the bottom flaps. Remove all base packaging
including the styrofoam base.
4. Carefully return the unit to an upright position and
remove the carton by lifting it upward.
5. Carefully move the unit to within 4 feet (122 cm) of
the final location.
6. Remove the following from the back side of the unit:
4 bolts
4 plastic spacers (including rubber grommets)
Recycle or destroy the carton
and plastic bags after the unit is
7. Insert shipping bolt hole covers into shipping bolt
holes.
NOTE: Do NOT remove the screw or clip holding the
hose.
NOTES:
• Failure to remove the shipping braces can cause
the unit to become severely unbalanced.
• IMPORTANT: Save all bolts for future use.
If you must transport the unit at a later date, you must
reinstall the shipping support hardware to prevent
shipping damage. Keep the hardware in the plastic
bag provided.
20 49-3000230 Rev 2
Installation Instructions
ELECTRICAL REQUIREMENTS
WARNING
Plug into a grounded 3-prong outlet.
DO NOT remove ground prong.
DO NOT use an adapter.
DO NOT use an extension cord.
Failure to follow these instructions can result in death,
fire or electrical shock.
CIRCUIT – Individual, properly polarized and grounded
15 or 20 amp circuit breaker or time-delay fuse.
POWER SUPPLY – 2 wire plus ground, 120 Volt, single
phase, 60 Hz, alternating current.
Outlet Receptacle – Properly
grounded 3-prong receptacle to
be located so the power cord is
accessible when the unit is in an
installed position. If a 2-prong
receptacle is present, it is the
owner’s responsibility to have a
licensed electrician replace it with
a properly grounded 3-prong grounding type receptacle.
Unit must be electrically grounded in accordance with
local codes and ordinances, or in the absence of local
codes, with latest edition of the NATIONAL ELECTRICAL
CODE, ANSI/NFPA NO. 70 or CANADIAN ELECTRICAL
CODE, CSA C22.1. Check with a licensed electrician if you
are not sure that the unit is properly grounded.
- Electrical Shock Hazard
Ensure proper
ground exists
before use.
WARNING
Disconnect power supply before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.
WARNING
Certain internal parts are intentionally not grounded
and may present a risk of electric shock only during
servicing.
Service personnel – DO NOT contact the following
parts while the appliance is energized: water valve,
drain pump, NTC, motor, fan capacitor, fan motor,
heater,
WATER SUPPLY REQUIREMENTS
Hot and cold water faucets MUST be installed within
42 inches (107 cm) of your unit’s water inlet. The
faucets MUST be 3/4” (1.9 cm) garden hose-type so
inlet hoses can be connected. Water pressure MUST be
between 10 and 120 pounds per square inch. Your water
department can advise you of your water pressure. The
hot water temperature should be set to deliver water at
120° to 140°F (48°–60°C) to provide proper Automatic
Temperature Control (ATC) performance.
DRAIN REQUIREMENTS
1. Drain capable of eliminating 9.5
door lock, inverter board and MC board.
gals (36 L) per minute.
- Electrical Shock Hazard
- Shock Hazard
GROUNDING INSTRUCTIONS
This appliance must be grounded. In the event of
malfunction or breakdown, grounding will reduce the risk
of electric shock by providing a path of least resistance
for electric current. This appliance is equipped with a
cord having an equipment- grounding conductor and
a grounding plug. The plug must be plugged into an
appropriate outlet that is properly installed and grounded
in accordance with all local codes and ordinances.
WARNING
risk of electrical shock. Check with a qualified electrician,
or service representative or personnel, if you are in
doubt as to whether the appliance is properly grounded.
DO NOT modify the plug on the power supply cord. If it
will not fit the outlet, have a proper outlet installed by a
qualified electrician.
If required by local codes, an external 18 gauge or larger
copper ground wire (not provided) may be added. Attach
to unit cabinet with a #10-16 x
(available at any hardware store) to rear of unit.
49-3000230 Rev 2 21
Improper connection of the equipmentgrounding conductor can result in a
1/2
” sheet metal screw
2. A standpipe diameter of 1-1/4”
(3.18 cm) minimum.
3. The standpipe height above the
floor should be:
Minimum height: 36” (91.4 cm)
Maximum height: 58” (147 cm)
BACK
(147 cm)
Max.
36”
(91.4 cm)
Min.
58”
Installation Instructions
Ŷ
Ŷ
Ŷ
Ŷ
Ŷ
Ŷ
Ŷ
INSTALLING THE UNIT
1. Run some water from the hot and cold faucets to
flush the water lines and remove particles that might
clog the water valve screens.
2. Remove the inlet hoses from the plastic bag. Remove
black rubber washers from bag and insert into hose
fitting before connecting to unit.
3. (90° elbow end)
Carefully connect the inlet hose
marked HOT to the outside “H”
outlet of the water valve. Tighten
by hand; then tighten another
2/3 turn with pliers. Carefully
connect the other inlet hose to
the inside “C” outlet of the water
valve. Tighten by hand; then
tighten another 2/3 turn with pliers. Do not cross-
thread or overtighten these connections.
4. Connect the inlet hose ends to the HOT
and COLD water faucets tightly by hand;
then tighten another 2/3 turn with pliers.
Turn the water on and check for leaks.
5. Carefully move the unit to its final location.
Gently rock the unit into position. It is important not to
damage the rubber leveling legs when moving your
unit to its final location. Damaged legs can increase
appliance vibration. It may be helpful to spray window
cleaner on the floor to help move your unit into its final
position. NOTE: To reduce vibration, ensure that
all four rubber leveling legs are firmly touching
the floor. Push and pull on the back right and then
back left of your unit.
NOTE: Do not use the dispenser drawer or door to
lift the unit.
NOTE: If you are installing into a drain pan, you can
use a 24-inch-long 2x4 to lever the unit into place.
6. With the unit in its final position, place a level on top
of the unit (if the unit is
installed under a counter,
the unit should not be
able to rock). Adjust the
front leveling legs up or
down to ensure the unit
is resting solidly and level
front-to-back and leftto-right. It may also be
necessary to adjust the rear legs. Turn the locknuts
on each leg up toward the base of the unit and snug
with a wrench.
NOTE: Keep the leg extension at a minimum to
prevent excessive vibration. The farther out the
legs are extended, the more the unit will vibrate.
If the floor is not level or is damaged, you may have
to extend the rear leveling legs.
INSTALLING THE UNIT (cont.)
7. Attach U-shaped hose guide to the end of the drain
hose. Place the hose in a laundry tub or standpipe.
Drain hose should be secured to the home or
adjacent faucet with a zip-tie to keep it from coming
free during operation.
NOTE: If the drain hose is placed in a standpipe
without forming a U shape, a siphoning action could
occur. There must be an air gap around the drain hose.
A snug hose fit can also cause a siphoning action.
NOTE: Do not place drain hose deeper than 7” into
the drain. 4” - 7” is suggested. Deeper than 7” can
cause a siphoning action.
8. Plug the power cord into a grounded outlet.
NOTE: Check to be sure the power is off at the circuit
breaker/fuse box before plugging the power cord into
an outlet.
9. Turn on the power at the circuit breaker/fuse box.
10. Read the rest of this Owner’s Manual. It contains
valuable and helpful information that will save you
time and money.
11. Before starting the unit, check to make sure:
Main power is turned on.
The unit is plugged in.
The water faucets are turned on.
The unit is level and all four leveling legs are firmly
on the floor.
The shipping support hardware is removed and
saved.
The drain hose is properly tied up.
There are no leaks at the faucet, drain line or unit.
12. Run the unit through a complete cycle. Check for
water leaks and proper operation.
13. If your unit does not operate, please review the
Troubleshooting Tips section before calling for
service.
14. Place these instructions in a location near the unit
for future reference.
REPLACEMENT PARTS
If replacement parts are needed for your unit, they can be
ordered in the United States by visiting our Website at
GEApplianceparts.com or by calling GE Appliances at
877.959.8688. In Canada, visit GEAppliances.ca/en/
products/parts-filters-accessories or call 800.661.1616.
22 49-3000230 Rev 2
Troubleshooting Tips... Before you call for service
Problem Possible Cause What To Do
Not draining
Not spinning
Not tumbling
Leaking water Door gasket is damaged Check to see if gasket is seated and not torn. Objects left in
Clothes too
wet
Load is out of balance Redistribute clothes and run Rinse+Spin.
Increase load size if washing small load containing heavy and
light items.
Pump filter may be clogged See the Care and Cleaning section on how to clean the Pump
Filter.
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down
the drain
Check back left of the unit
for water
Fill hoses or drain hose is
improperly connected
Household drain may be
clogged
Dispenser clogged Powder soap may cause clogs inside the dispenser and cause
Incorrect use of detergent Use only HE and correct amount of detergent.
Load is out of balance Redistribute clothes and run Rinse+Spin.
Pump filter may be clogged See the Care and Cleaning section on how to clean the Pump
Overloading Load your unit so clothes have enough room to move freely.
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down
the drain
Straighten drain hose and make sure unit is not sitting on it.
Check household plumbing. You may need to call a plumber.
Ensure there is an air gap between hose and drain.
pockets may cause damage to the unit (nails, screws, pens,
pencils)
Water may drip from the door when the door is opened. This is a
normal operation.
Carefully wipe off rubber door seal. Sometimes dirt or clothing is
left in this seal and can cause a small leak
If this area is wet, you have oversudsing condition. Use less
detergent.
Make sure hose connections are tight at unit and faucets and
make sure end of drain hose is correctly inserted in and secured
to drain facility.
Check household plumbing. You may need to call a plumber.
water to leak out the front of the dispenser. Remove drawer and
clean both drawer and inside of dispenser box. Please refer to
Care and Cleaning section.
Increase load size if washing small load containing heavy and
light items.
Filter.
Straighten drain hose and make sure unit is not sitting on it.
Check household plumbing. You may need to call a plumber.
Ensure there is an air gap between hose and drain.
TROUBLESHOOTING TIPS
49-3000230 Rev 2 23
Troubleshooting Tips... Before you call for service
Problem Possible Cause What To Do
Incomplete cycle or
timer not advancing
Loud or unusual
noise; vibration or
shaking
TROUBLESHOOTING TIPS
No power/unit not
working or dead
Snags, holes, tears,
rips or excessive
wear
Control time wrong
or changes
Not enough water This is normal Horizontal machines do not require the tub to fill with
Unit pauses or has
to be restarted, or its
door is locked and
will not open
Automatic load
redistribution
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down
the drain
Cabinet moving Unit is designed to move 1/4” to reduce forces transmitted
All rubber leveling legs are
not firmly touching the floor
Unbalanced load Pause unit, open door and manually redistribute load. To
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Unit is unplugged Make sure cord is plugged securely into a working outlet.
This is normal. Control
panel is “asleep”.
Unit was accidentally paused
when starting Delay Dry
Water supply is turned off Turn both hot and cold faucets fully on.
Circuit breaker/fuse is
tripped/blown
Automatic self system
checks
Pens, pencils, nails, screws
or other objects left in
pockets
Pins, snaps, hooks, sharp
buttons, belt buckles, zippers
and sharp objects left in
pockets
This is normal During spin the unit may need to rebalance the load
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Timer stops at 1 minute; machine has redistributed the load once or
twice.
This is normal operation.
Do nothing; the machine will finish the wash cycle.
Pump Filter.
Straighten drain hose and make sure unit is not sitting on
it.
Check household plumbing. You may need to call a
plumber.
Ensure there is an air gap between hose and drain.
to the floor. This movement is normal.
Push and pull on the back right and then back left of your
unit to check if it is level. If the unit is uneven, adjust the
rubber leveling legs so they are all firmly touching the
floor and locked in place.
check machine, run rinse and spin with no load. If normal,
unbalance was caused by load.
Pump Filter.
Press the Power button to “wake up” the display.
If the light on the Start/Pause button is flashing, the unit is
paused. Press Start/Pause button to restart the countdown.
Check house circuit breakers/fuses. Replace fuses or
reset breaker. Unit should have separate outlet.
First time the unit is plugged in, automatic checks occur. It
may take up to 20 seconds before you can use your unit.
This is normal operation.
Remove loose items from pockets.
Fasten snaps, hooks, buttons and zippers.
sometimes to reduce vibrations. When this happens, the
estimated time is increased causing time left to increase
or jump.
water like top-load machines.
Pump Filter.
24 49-3000230 Rev 2
Troubleshooting Tips... Before you call for service
Problem Possible Cause What To Do
Door unlocks
or press Start
and machine
doesn’t operate
Water does not
enter unit or
enters slowly
Wrinkling Improper sorting Avoid mixing heavy items (like work clothes) with light items
Grayed or
yellowed
clothes
This is normal
Incorrect operation Simply open and close the door firmly; then press Start.
Automatic self system
checks
Water valve screens are
stopped up
Inlet hose screen washers
are stopped up
Pump filter may be clogged See the Care and Cleaning section on how to clean the
Fill hoses may be kinked Check that fill hoses are not kinked or clogged.
Water supply is turned off Turn on both hot and cold faucets fully.
Energy efficiency This is an energy-efficient unit. As a result, the temperature
Insufficient water supply Make sure that the water supply is turned on. Make sure that
The door is open The door must be closed for all cycle operations. If the door is
Incorrect fill hose connection Make sure that the fill hoses connect the hot water supply to
Overloading Load your unit so clothes have enough room to move freely.
Incorrect wash cycle Match cycle selection to the type of fabric you arewashing
Repeated washing in water
that is too hot
Not enough detergent Use correct amount of detergent.
Not using HE (high
efficiency) detergent
Hard water Use hottest water safe for fabric.
Water is not hot enough Make sure water heater is delivering water at 120°–140°F
Detergent is not dissolving Try a liquid HE detergent.
Dye transfer Sort clothes by color. If fabric label states wash separately,
Front-load machines start up differently than top-load machines,
and it takes several seconds to check the system. The door will
lock and unlock.
After Start is pressed, the unit does several system checks.
Water will flow
Turn off the water source and remove the water connection
hoses from the upper back of the unit. Use a brush or
toothpick to clean the screens in the machine. Reconnect the
hoses and turn the water back on.
Turn off the water source and remove the inlet hoses from
the wall faucets. Use a brush or toothpick to clean the screen
washers in the end of the hoses. Reconnect the hoses and
turn the water back on.
Pump Filter.
settings for this unit may be different than for a non-energyefficient unit.
the water faucets are turned to their completely open position.
opened during operation, all functions will stop, including water
filling.
the hot inlet on the unit and the cold water supply to the cold
inlet on the unit (hot to hot, cold to cold).
(like blouses).
For best drying results, load the unit 2/3 full.
(especially for easy care loads).
Wash in warm or cold water.
Use only HE detergent.
Use a water conditioner like Calgon brand or install a water
softener.
(48°–60°C).
unstable dyes may be indicated.
several
seconds after Start is pressed.
TROUBLESHOOTING TIPS
49-3000230 Rev 2 25
Troubleshooting Tips... Before you call for service
Problem Possible Cause What To Do
Colored spots Incorrect use of fabric
softener
Dye transfer Sort whites or lightly colored items from dark colors.
Water
temperature is
incorrect
Slight variation
in metallic color
Bad odor inside
your machine
Water supply is improperly
connected
House water heater is not set
properly
This is normal Due to the metallic properties of paint used for this unique
Unit unused for a long time,
not using recommended
quality of HE detergent or
used too much detergent
TROUBLESHOOTING TIPS
Detergent leak Incorrect placement of
detergent insert
This is normal It is normal operation to see detergent leak on door gasket
Improper
dispensing
of softener
Dispenser
drawer not
dispensing
properly
Pump running
while unit is not
in use
Dispenser clogged Monthly clean the dispenser drawer to remove buildup of
Softener is filled above the
max line
Softener cap issue Make sure softener cap for dispenser is seated or it will not
Laundry detergent packet
placed in dispenser drawer
Clog in sump drain This is normal. Drain sump is detecting an undesired water
Check fabric softener package for instructions and follow
directions for using dispenser.
Promptly remove wash load from unit.
Make sure hoses are connected to correct faucets.
Make sure house water heater is delivering water at 120°–
140°F (48°–60°C).
product, slight variations of color may occur due to viewing
angles and lighting conditions.
Run a Tub Clean cycle.
In case of strong odor, you may need to run the Tub Clean
cycle more than once.
Use only the amount of detergent recommended on the
detergent container.
Use only HE (high efficiency) detergent.
Always remove wet items from the unit promptly after machine
stops running.
Leave the door slightly open for the water to air dry. Close
supervision is necessary if this appliance is used by or near
children. Do not allow children to play on or in this or any other
appliance.
Make sure detergent insert is properly located and fully seated.
Never put detergent above max line.
about 20 seconds after filling the dispenser.
chemicals.
Make sure to have the correct amount of softener.
work.
Laundry detergent packets should not be used in the
dispenser. They should only be added directly to the wash tub
following the manufacturer's directions.
fill level from a potential open faucet. Shut off water valve and
inspect water valve for blockage.
26 49-3000230 Rev 2
Troubleshooting Tips... Before you call for service
Problem Possible Cause What To Do
Clothes take
too long to dry
The Dry
dryness level
was chosen
but load is still
damp
Control
buttons not
responding
No numbers
displayed
during cycle,
only lights
Time
Remaining
jumped to a
lower number
Cannot make a
selection and
the unit beeps
twice
Unit is running
but 00 is
displayed
in Time
Remaining
Improper sorting Separate heavy items from lightweight items (generally, a
well-sorted washer load is a well-sorted dryer load).
Large loads of heavy
fabrics (like beach towels)
Non-venting unit Condensing dryers usually take longer to dry than a vented
Controls improperly set Match control settings to the load you are drying.
Blown fuses or tripped
circuit breaker
Overloading/combining
loads
Underloading If you are drying only one or two items, add a few items to
Load consists of a mixture
of heavy and light fabrics
Controls accidentally put in
service mode
Controls accidentally put in
lock mode
Controls performed an
incorrect operation
Unit is continuously
monitoring the amount of
moisture in the clothes
The estimated time may
change when a smaller load
than usual is drying
The dryness Level, Temp or
option that you are trying to
select is incompatible with
the chosen dry cycle
The Ext Tumble option was
chosen
Large, heavy fabrics contain more moisture and take longer to
dry. Separate large, heavy fabrics into smaller loads to speed
drying time.
dryer.
Replace fuses or reset circuit breakers. Since most dryers use
2 fuses/breakers, make sure both are operating.
Do not put more than one washer load in the unit at a time.
ensure proper tumbling.
When combining heavy and light fabrics in a load, choose
Auto Extra Dry.
Press Start/Pause.
Hold the Soil and Temp buttons for 3 seconds to unlock the
unit.
Reset the in-house breaker.
This is normal. When the unit senses a low level of moisture in
the load, the unit will display the dry time remaining.
This is normal.
This is normal.
This is normal. During extended tumbling, the time remaining
is not displayed. The extended tumbling option lasts
approximately 60 minutes.
TROUBLESHOOTING TIPS
49-3000230 Rev 2 27
Troubleshooting Tips... Before you call for service
Problem Possible Causes What To Do
Unit doesn’t
heat
Inconsistent
drying times
Clothes are
still wet and
unit shuts off
after a short
time
TROUBLESHOOTING TIPS
Clothes are
wrinkled
Clothes shrink Some fabrics will naturally
Greasy spots
on clothes
Lint on clothes Improper sorting Sort lint producers (like chenille) from lint collectors (like
Static occurs No fabric softener was used Try a fabric softener.
Fuse is blown/circuit
breaker is tripped; the unit
may tumble but not heat
Type of load and drying
conditions
Excess debris has collected
on the fan preventing
proper airflow
The door was opened
mid-cycle. The load was
then removed from the
unit and a new load put in
without selecting a new
cycle
Load was already dry
except for collars and
waistbands
Unit is not level Move unit to an even floor space or adjust leveling legs as
Letting items sit in unit
after cycle ends
Overloading Separate large loads into smaller ones.
shrink when washed.
Others can be safely
washed, but will shrink
while drying in the unit.
Improper use of fabric
softener
Drying dirty items with
clean ones
Clothes were not
completely clean
Static electricity can attract
lint
Overloading Separate large loads into smaller ones.
Paper, tissue, etc., left in
pockets
Synthetics, permanent
press and blends can cause
static
Check the building’s fuse/circuit breaker box and replace both
fuses or reset both breakers. Your unit may tumble if only one
fuse is blown or one breaker tripped.
The load size, types of fabric, wetness of clothes and/or air
intake vent located on the front of the unit will affect drying
times.
Refer to the Care and Cleaning section.
A dry cycle must be reselected each time a new load is put in.
Choose Timed Dry to dry damp collars and waistbands. In the
future, when drying a load with collars and waistbands, choose
Auto Extra Dry.
necessary until even.
Remove items when cycle ends and fold or hang immediately,
or use the Ext Tumble option.
To avoid shrinkage, follow garment care labels exactly.
Some items may be pressed back into shape after drying.
If you are concerned about shrinkage in a particular
item, do not machine wash or tumble dry it.
Follow directions on fabric softener package.
Use your unit to dry only clean items. Dirty items can stain
clean items and the unit.
Sometimes stains which cannot be seen when the clothes
are wet appear after drying. Use proper washing procedures
before drying.
corduroy).
See suggestions in this section under Static occurs.
Empty all pockets before laundering clothes.
Try a fabric softener.
28 49-3000230 Rev 2
Troubleshooting Tips... Before you call for service
Problem Possible Causes What To Do
Collars and
waistbands
still wet at end
of cycle
Unit continues
to tumble after
display says
Complete
The dryness monitor
senses that the body of the
clothes is dry
Ext Tumble was selected Ensure Ext Tumble option is not selected.
Choose Timed Dry to dry damp collars and waistbands. In the
future, when drying a load with collars and waistbands, choose
Auto Extra Dry.
TROUBLESHOOTING TIPS
49-3000230 Rev 2 29
Loading...