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12. TROUBLE SHOOTING - EP6000
Problem Possible cause Solution
The #1 ALARM LED and the #6
LED are turned on, the buzzer
beeps continuously.
The UPS transfers to fault
mode due to internal
overheat.
Make sure the UPS is not overloaded; the air vents
are not blocked and the ambient temperature is not
too high. Wait for 10 minutes for the UPS to cool down
before turning on again. If failed, please contact the
distributor or service center.
The #1 ALARM LED and the #2 and
#5 LED are turned on, and the
buzzer beeps continuously.
The UPS output is short
circuited.
Remove all the loads. Turn off the UPS. Ensure that
the load is not failed or the UPS has no internal faults
before turning it on again. If failed, please contact the
distributor or service center.
The #1 ALARM LED and the #4
LED are turned on, the UPS beeps
continuously.
The UPS transfers to fault
mode due to its internal
fault.
Please contact the distributor or service center.
The #1 ALARM LED and the #5
LED are turned on, the UPS beeps
continuously.
The UPS transfers to fault
mode due to its internal
fault.
Please contact the distributor or service center.
The AC INPUT LED flashes.
The voltage or frequency
of the utility power is out of
the input range of the
UPS.
The UPS is running in battery mode. To save your
data and close the application program. Make sure
the utility power is within the input voltage or
frequency range permitted by the UPS.
The #1 ALARM LED and the #2
LED are turned on, the UPS beeps
continuously.
The UPS is overloaded or
the load equipment is
faulty.
Check the loads and remove all no-critical equipment.
Recalculate the load power and reduce the number of
loads connected to the UPS. Check that the loads are
not failed.
The #1 ALARM LED is turned on,
and the BATTERY LED is flashed,
the buzzer beeps every second.
The charger of the UPS is
defective.
Please contact the distributor or service center.
BATTERY LED flashes
Battery low or battery not
connected.
Check the battery. If the battery is damaged, please
contact the distributor or service center.
The utility power is normal, but the
UPS can not turn in line mode
Maintain switch loose Please contact the distributor or service center.
Battery not yet been fully
charged.
Keep UPS connected to utility power persistently for
more than 10 hours to recharge the batteries again.
UPS overloaded.
Check the loads and remove the non-critical
equipment.
Battery discharging time diminishes
Battery aged.
Replace the batteries. Please contact the distributor
to obtain the parts and replacement service.
The “ON” button is
pressed too briefly.
Press the “ON” button for more than 1 second.
The UPS is not connected
to the battery or the
battery pack voltage is too
low.
Check the battery or recharge the battery.
The UPS cannot power on after
pressing the ON button
UPS fault. Please contact the distributor or service center.
When you contact the service center, please provide the following information:
● Model No. and the serial No. of the UPS
● The date when the problem arose
● Complete description of the problem, including the LED display, alarm warning, and power
condition and load capacity. If your UPS is a long backup time model, you may also provide the
battery information.