Gateway Profile 6 User Manual

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Gateway Profile 6

REFERENCEGUIDE

Chapter 1: About This Reference. . . . . . . . . . . . 1

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Accessing the online User Guide . . . . . . . . . . . . . . . . . . . . . . 2

Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . 3

Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . 3

Chapter 2: Checking Out Your Computer . . . . . 5

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Side port panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 3: Setting Up and Getting Started . . 15

Working safely and comfortably . . . . . . . . . . . . . . . . . . . . . 16

Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Setting up your computer desk and chair . . . . . . . . . . . 17

Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . 18

Avoiding discomfort and injury from repetitive strain . 18

Preparing power connections . . . . . . . . . . . . . . . . . . . . . . . 18

Protecting from power source problems . . . . . . . . . . . 18

Connecting to a broadband modem or network . . . . . . . . 19

Connecting a dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . 19

Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Waking up your computer . . . . . . . . . . . . . . . . . . . . . . . 20

Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . 22

Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Premium multimedia keyboard features . . . . . . . . . . . . 23

Elite multimedia keyboard features . . . . . . . . . . . . . . . . 24

Using the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Configuring the audio jacks . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installing a printer, scanner, or other device . . . . . . . . . . . 31

Contents

Chapter 4: Upgrading Your Computer . . . . . . . 33

Preventing static electricity discharge . . . . . . . . . . . . . . . . . 34

Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Removing the back panel . . . . . . . . . . . . . . . . . . . . . . . . 35

Replacing the back panel . . . . . . . . . . . . . . . . . . . . . . . . 36

Replacing the processor fan . . . . . . . . . . . . . . . . . . . . . . . . . 37

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . 40

Replacing the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . 41

Replacing an optical disc drive . . . . . . . . . . . . . . . . . . . . . . . 42

Replacing the memory card reader . . . . . . . . . . . . . . . . . . . 44

Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Adding or replacing an expansion card . . . . . . . . . . . . . . . . 47

Installing a half-height expansion card . . . . . . . . . . . . . 47

Installing a full-height expansion card . . . . . . . . . . . . . . 48

Replacing the BIOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . 51

Chapter 5: Maintaining Your Computer. . . . . . 55

Setting up a maintenance schedule . . . . . . . . . . . . . . . . . . . 56

Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Cleaning the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Cleaning optical discs . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . 61

Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . 61

Deleting unnecessary files . . . . . . . . . . . . . . . . . . . . . . . 62

Checking the hard drive for errors . . . . . . . . . . . . . . . . 63

Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . 64

Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Scheduling maintenance tasks . . . . . . . . . . . . . . . . . . . . . . . 66

Moving from your old computer . . . . . . . . . . . . . . . . . . . . . 67

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Moving with Windows Easy Transfer . . . . . . . . . . . . . . . 67

Moving files and settings manually . . . . . . . . . . . . . . . . 68

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . 71

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Recovering your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Recovering pre-installed software and drivers . . . . . . . 90

Using Microsoft System Restore . . . . . . . . . . . . . . . . . . 95

Recovering your system to its factory condition . . . . . 98

Recovering your system using the Windows DVD . . . . 99

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Before calling Gateway Customer Care . . . . . . . . . . . . 100

Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

iii

Contents

Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Chapter 7: Legal Notices . . . . . . . . . . . . . . . . 105

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

CHAPTER1

About This Reference

• About this guide

• Accessing the online User Guide

• Gateway contact information

• Microsoft Certificate of Authenticity

• For more information

CHAPTER 1: About This Reference

About this guide

This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all other computer information, see the online User Guide.

For more information

For more information about your computer, visit Gateway’s Support page at www.gateway.com shown on your computer’s label. The Support page also has links to additional Gateway documentation and detailed specifications.

or the Web address

Accessing the online User Guide

In addition to this guide, the User Guide has been included on your hard drive. The User Guide is an in-depth, easy-to-read manual that includes information on the following topics:

• Help and technical support

• Using and customizing Windows and other software

• Controlling audio and video settings

• Using the Internet

• Protecting your files

• Playing and recording media

• Maintaining

To access the User Guide:

• Click (Start), All Programs, then click Gateway

Documentation.

www.gateway.com

Gateway contact information

The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance.

Microsoft Certificate of Authenticity

The Microsoft Certificate of Authenticity label found on the side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will need to enter these numbers to activate Windows.

CHAPTER 1: About This Reference

• Front

• Back

CHAPTER2

Checking Out Your

Computer

Front

CHAPTER 2: Checking Out Your Computer

DVD/CD drive Power button/ power

Memory card reader or diskette drive (optional)

indicator

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Component Icon Description

DVD/CD drive Use this drive to listen to audio CDs, install

Memory card reader (optional)

Diskette drive (optional)

Power button and power indicator

games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type). This drive may be a CD, recordable CD, DVD, or recordable DVD drive. To identify your drive type and for more information about your drive, see your user guide.

Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other devices into the memory card reader.

Insert a standard 3.5-inch diskette into the optional diskette drive.

Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. The power indicator lights when the computer is turned on.

Back

Opening for

cables

CHAPTER 2: Checking Out Your Computer

Power connector Kensington lock slot

Component Description

Opening for cables Route the cables that are plugged into the side ports

Power connector Plug the power cord into this connector.

Kensington lock slot Attach a cable lock to this slot to prevent unauthorized

through this opening.

opening, modification, and theft of your computer.

Right side

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Display controls

Volume control

USB ports

Headphone jack

Microphone jack

Side port cover

Back panel release latch (2)

CHAPTER 2: Checking Out Your Computer

Component Icon Description

Display controls Press these buttons to adjust the screen

Volume control Press to adjust the volume level of the

USB ports Plug a USB (Universal Serial Bus) device

Microphone jack Plug a microphone into this jack. This jack

Headphone jack Plug powered, analog front speakers, an

Side port cover Remove this cover to access the ports

Back panel release latches

image.

built-in speakers.

(such as a USB printer, scanner, camera, keyboard, or mouse) into one of these ports. For more information, see “Installing

a printer, scanner, or other device” on page 31.

is color-coded red or pink.

external amplifier, or headphones into this jack. This jack is color-coded green.

underneath, such as USB, parallel, serial, IEEE 1394/FireWire™, and audio jacks. For more information, see “Side port panel” on

page 11.

For service, pull both of these latches (one on each side of the case) toward the back of the case, then lift the back panel away from the case.

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Side port panel

Important

Your computer’s hardware options and port locations may vary from this

illustration.

Access the side port panel by removing the port cover on the right side of your computer.

Digital (DVI) video in port

Telephone jack (optional)

IEEE 1394/FireWire™

4-pin port

VGA in port

Parallel port

Serial port

USB ports

PS/2 mouse port

PS/2 keyboard port

S/PDIF jack

Headphone/front speaker jack

Microphone jack

Modem jack (optional) (half-height PCI card slot)

Expansion card slots

IEEE 1394/FireWire™ 6-pin (powered) port

Ethernet (network) jack

Center/subwoofer jack Rear speaker jack

Audio in/side speaker jack

CHAPTER 2: Checking Out Your Computer

Component Icon Description

Digital (DVI) video in port

Telephone jack (optional)

IEEE 1394/FireWire™ 4-pin port

(VGA) in port If you have an analog (VGA) video

Parallel port Plug a parallel device (such as a printer)

Serial port Plug a serial device (such as an older digital

USB ports Plug a USB device (such as a printer,

If you have a digital video (DVI) expansion card installed, connect its DVI out port to this DVI in port.

Plug a telephone into this jack (optional). The modem cable must be connected to a wall jack for the telephone to be connected to this jack. For more information on connecting the modem, see “Connecting a

dial-up modem” on page 19.

Plug IEEE 1394 (also known as Firewire®) devices (such as a digital camcorder) into this 4-pin IEEE 1394 port.

expansion card installed, connect its VGA out port to this VGA in port.

into this port. For more information, see

“Installing a printer, scanner, or other device” on page 31.

camera or mouse) into this port.

scanner, camera, keyboard, or mouse) into one of these ports. For more information, see “Setting Up and Getting Started” on

page 15.

PS/2 mouse port Plug a PS/2 mouse into this port.

PS/2 keyboard port Plug a PS/2 keyboard into this port.

S/PDIF optical audio jack

Microphone jack (pink plug)

Plug an S/PDIF optical audio connection to this jack.

Plug a microphone into this jack.

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Component Icon Description

Headphone/analog speakers jack (green plug)

-ORFront speakers jack

Modem jack Plug a modem cable into this jack. For

Expansion card slots Install a PCI card or graphics card into the

IEEE 1394/FireWire™ 6-pin port

If the back of your computer has five audio jacks, this jack is user configurable for one of the following: Headphone: Plug headphones or amplified speakers into this jack (Default). Stereo out: Plug your front left and right speakers into this jack. For information on configuring this jack, see “Configuring the audio jacks” on

page 30.

If the back of your computer has three audio jacks, this jack is the headphone/analog speaker (line out) jack. Plug powered speakers, an external amplifier, or headphones into this jack.

more information on modems, see

“Connecting a dial-up modem” on page 19.

riser card slots.

Plug IEEE 1394 (also known as Firewire®) devices (such as a digital camcorder) into this 6-pin IEEE 1394 port. For more information on connecting video devices, see “Installing a printer, scanner, or other

device” on page 31.

Ethernet (network) jack

Center/subwoofer jack (orange plug)

Plug an Ethernet network cable or a device (such as a DSL or cable modem for a broadband Internet connection) into this jack. For more information, see

“Connecting to a broadband modem or network” on page 19.

Plug your center speaker and subwoofer into this optional jack. For information on configuring this jack, see “Configuring the audio jacks” on

page 30.

CHAPTER 2: Checking Out Your Computer

Component Icon Description

Rear speaker jack (black plug) (optional)

Audio input (Line in) jack (blue plug)

-ORSide speaker jack

Plug your rear right and left speakers into this optional jack. For information on configuring this jack, see “Configuring the audio jacks” on

page 30.

If the back of your computer has five audio jacks, this jack is user configurable for one of the following: Stereo in: Plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer (Default). Stereo out: Plug your side left and right speakers into this jack. For information on configuring this jack, see “Configuring the audio jacks” on

page 30.

If the back of your computer has three audio jacks, this jack is the audio input (line in) jack. Plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer.

CHAPTER3

Setting Up and Getting

Started

• Working safely and comfortably

• Preparing power connections

• Connecting to a broadband modem or

network

• Connecting a dial-up modem

• Starting your computer

• Turning off your computer

• Restarting (rebooting) your computer

• Using the keyboard

• Using the mouse

• Adjusting the volume

• Configuring the audio jacks

• Installing a printer, scanner, or other device

CHAPTER 3: Setting Up and Getting Started

Working safely and comfortably

Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain:

• Keep hands and arms parallel to the floor.

• Adjust the screen so it is perpendicular to your line of

sight, and the top of the screen is no higher than eye leve.

• Place your feet flat on the floor or on a footrest.

• Keep ventilation openings clear of obstructions.

Top of screen is not higher than eye level

Hands and arms are

parallel to the floor

Screen is perpendicular to your line of sight

Feet are flat on the floor

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Reducing eye strain

Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes.

• Position the computer desk and screen so you can avoid

glare on your screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter.

• Use soft, indirect lighting in your work area. Do not use

your computer in a dark room.

• Set paper holders at the same height and distance as

the monitor.

• Avoid focusing your eyes on your computer screen for

long periods of time. Every 10 or 15 minutes, look around the room, and try to focus on distant objects.

Setting up your computer desk and chair

When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture.

• Select a flat surface for your computer desk.

• Adjust the height of the computer desk so your hands

and arms are positioned parallel to the floor when you use the keyboard and touchpad. If the desk is not adjustable or is too tall, consider using an adjustable chair to control your arm’s height above the keyboard.

• Use an adjustable chair that is comfortable, distributes

your weight evenly, and keeps your body relaxed.

• Position your chair so the keyboard is at or slightly

below the level of your elbow. This position lets your shoulders relax while you type.

• Adjust the chair height, adjust the forward tilt of the

seat, or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs.

• Adjust the back of the chair so it supports the lower

curve of your spine. You can use a pillow or cushion to provide extra back support.

CHAPTER 3: Setting Up and Getting Started

Sitting at your computer

• Avoid bending, arching, or angling your wrists. Make

sure that they are in a relaxed position when you type.

• Do not slouch forward or lean far back. Sit with your

back straight so your knees, hips, and elbows form right angles when you work.

• Take breaks to stand and stretch your legs.

• Avoid twisting your torso or neck.

Avoiding discomfort and injury from repetitive strain

• Vary your activities to avoid excessive repetition.

• Take breaks to change your position, stretch your

muscles, and relieve your eyes.

• Find ways to break up the work day, and schedule a

variety of tasks.

Preparing power connections

Protecting from power source problems

War ning

High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem.

During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer.

An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally.

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Connecting to a broadband modem or network

Important

Your computer may be equipped with a built-in Ethernet (network) jack. For information about setting up a wired or wireless Ethernet network, see the online User Guide.

You can connect your computer to a cable or DSL modem or to a wired Ethernet network.

To connect to a broadband modem or to an Ethernet

network:

1 Insert one end of the network cable into the network

jack on the right side of your computer. To see its location, see “Side port panel” on page 11.

2 Insert the other end of the network cable into a cable

modem, DSL modem, or network jack.

Connecting a dial-up modem

War ning

To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.

Your computer may have a 56K modem that you can use with a standard telephone line to connect to the Internet or fax documents.

To connect the modem:

1 Insert one end of the modem cable into the modem

jack on the modem at the right side of your computer. To see its location, see “Side port panel” on

page 11.

2 Insert the other end of the modem cable into a

telephone wall jack. (The modem will not work with digital or PBX telephone lines.)

3 If you want, connect a telephone to the PHONE jack on

the modem on the right side of your computer.

CHAPTER 3: Setting Up and Getting Started

Starting your computer

To start your computer:

1 Connect the power, network, mouse, and keyboard

cables to your computer according to the setup poster.

2 Press the power button on the front of your computer.

If your computer does not turn on, check the power cable connections.

Important

Your computer has a built-in, variable-speed fan. In addition, your computer uses a powerful processor which produces heat and has its own cooling fan. Both the system fan and processor fan can run at different speeds at times to ensure correct system cooling. You may notice an increase in the fan noise when the fan is running at high speed and a decrease in the fan noise when it switches to normal speed.

3 If you are starting your computer for the first time,

follow the on-screen instructions to select the language and time zone and to create your first user account.

4 Attach and turn on any USB or audio peripheral devices,

such as printers or scanners. If you need to attach a peripheral device to the parallel or serial ports, turn off your computer first. See the documentation that came with each device for its setup instructions.

5 To open your computer’s main menu, click (Start).

From that menu, you can run programs and search for files. For more information on using your computer’s menus, see “Using Windows Vista” and “Customizing Windows” in the online User Guide.

Waking up your computer

Tip

For more information about changing the power button mode, see the

“Customizing Windows” chapter in the online User Guide.

When you have not used your computer for several minutes, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator on the power button flashes.

If your computer is in Sleep mode, move the mouse, press a key on the keyboard, or press the power button to “wake” it up.

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Turning off your computer

War ning

When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods.

Important

If for some reason you cannot use the Shut Down option in Windows to turn off your computer, press and hold the power button for about five seconds, then release it.

Putting your computer into Sleep mode is the easiest way to power down your computer. Although it does not turn your computer completely off, it does turn off or slow down most system operations to save power, and saves your desktop layout so the next time you restore power, the programs are laid out just as you left them. Waking your computer from a Sleep state is much faster than turning on your computer after it has been turned completely off.

To put your computer to sleep:

1 Click (Start), then click (power). The

computer saves your session and partially shuts down to save power.

2 To “wake” your computer, press a key on the keyboard

or press the power button.

To turn off your computer:

1 Click (Start), click the arrow next to the lock icon,

then click Shut Down. The computer turns off.

2 To completely disconnect all power (such as for

servicing internal components), also disconnect the power cord.

CHAPTER 3: Setting Up and Getting Started

Restarting (rebooting) your computer

If your computer does not respond to keyboard or mouse input, you may need to restart (reboot) your computer.

To restart your computer:

1 Click (Start), click the arrow next to the lock icon,

then click Restart. Your computer turns off, then turns on again.

2 If your computer does not turn off, press and hold the

power button until the computer turns off (about five seconds), then press it again to turn the computer back on.

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Using the keyboard

Premium multimedia keyboard features

The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active.

Function keys

Editing buttons Internet buttons Audio playback buttons Internet buttons

Windows keys

Application key Directional keys Numeric keypad

Navigation keys

Indicators

Feature Icon Description

Editing buttons Press these buttons to copy, cut, and paste.

Function keys Press these keys to start program actions. Each

Internet buttons Press these buttons to launch your Internet

program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.

home page, search, or e-mail programs.

Audio playback buttons

Navigation keys Press these keys to move the cursor to the

Press these buttons to play your audio files and to adjust the volume.

beginning of a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a document.

CHAPTER 3: Setting Up and Getting Started

Feature Icon Description

Indicators Show if your NUM LOCK, CAPS LOCK, or

Windows keys Press one of these keys to open the Windows

Application key Press this key to access shortcut menus and help

Directional keys Press these keys to move the cursor up, down,

Numeric keypad Press these keys to type numbers when the

SCROLL LOCK keys are activated. Press the corresponding key to activate the function.

Start menu. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer).

assistants in Windows.

right, or left.

numeric keypad (N

UM LOCK) is turned on.

Elite multimedia keyboard features

The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active.

Sleep button Internet buttons

Function keys

Audio playback

buttons

Indicators

Windows keys Application key Numeric keypad

Navigation keys

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Feature Icon Description

Sleep button Press this button to activate your computer’s

Function keys Press these keys to start program actions.

Application buttons Press these buttons to launch your Internet

Audio playback buttons

Indicators Show if your NUM LOCK, CAPS LOCK, or

Windows keys Press one of these keys to open the Windows

Application key Press this key to access shortcut menus and

Editing buttons Press these buttons to copy, cut, and paste.

Sleep (power-saving) mode.

Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.

home page, search for files, or launch the calculator program.

Press these buttons to play your audio files and to adjust the volume.

SCROLL LOCK keys are activated. Press the corresponding key to activate the function.

Start menu. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer).

help assistants in Windows.

Navigation keys Press these keys to move the cursor to the

Numeric keypad Press these keys to type numbers when the

beginning of a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a document. Press the arrow keys to move the cursor.

numeric keypad (N

UM LOCK) is turned on.

CHAPTER 3: Setting Up and Getting Started

Using the mouse

Scroll wheel

Left button

The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse.

As you move the mouse, the pointer (arrow) on the display moves in the same direction.

Right button

You can use the left and right buttons on the mouse to select objects on the display.

You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs.

To... Do this...

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Move the pointer on the computer display

Select an object on the computer display

Start a program or open a file or folder

Access a shortcut menu or find more information about an object on the display.

Move an object on the computer display.

Move the mouse around. If you reach the edge of your mouse pad and need to move the mouse farther, lift the mouse and place it in the middle of the mouse pad, then continue moving the mouse.

Position the pointer over the object. Quickly press and release the left mouse button. This is called clicking.

Position the pointer over the object. Quickly press and release the left mouse button twice. This is called double-clicking.

Position the pointer over the object. Quickly press and release the right mouse button once. This is called right-clicking.

Position the pointer over the object. Press the left mouse button and hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object where you want it. This is called clicking and dragging.

For more information about how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other mouse settings, see the “Customizing Windows” chapter in the online User Guide. For instructions on how to clean the mouse, see “Cleaning the mouse” on page 59.

CHAPTER 3: Setting Up and Getting Started

Adjusting the volume

You can adjust volume using the volume control buttons on the right side of your computer or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer.

To adjust the overall volume using hardware controls:

• Press the + or - buttons on the right side of your

computer.

Volume up

Volume down

-OR-

If you are using external speakers, turn the knob on the front of the speakers.

-OR-

Use the mute and volume control buttons on the keyboard. For more information, see “Using the

keyboard” on page 23.

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To adjust the volume from Windows:

1 Click (Volume) on the taskbar. The volume control

slider opens.

2 Click and drag the slider up to increase volume and

down to decrease volume.

3 To mute the volume, click (Mute). To restore volume,

click it again.

4 To adjust device volume levels, click Mixer. The Volume

Mixer dialog box opens, where you can click and drag

sliders for individual devices.

Tip

Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds).

5 Click X in the top-right corner of the window to close it.

CHAPTER 3: Setting Up and Getting Started

Help

For more information about adjusting the volume, click Start,

then click Help and Support. Type adjusting volume in the Search Help box, then press E

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Configuring the audio jacks

If the side of your computer has five audio jacks, they are universal jacks. This means that they can be used for more than one purpose. For example, the blue jack on the computer can be a stereo in jack or a stereo out jack. To use the audio jacks for something other than the default audio device, you need to configure the audio jacks.

To configure the audio jacks:

Shortcut

Start Ö Control Panel Ö Hardware and Sound Ö Sound Ö click the

device Ö Configure

1 Connect your audio device(s) to the computer audio

jack(s).

2 Click (Start), then click Control Panel. The Control

Panel window opens.

3 Click Hardware and Sound, Sound, the Playback tab,

then click Configure.

-OR-

If your computer has the Realtek Sound Effect Manager installed, double-click the Sound Effect Manager icon on the taskbar. The Realtek dialog box opens.

4 Follow the on-screen instructions to configure the audio

jacks for your speaker setup.

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Installing a printer, scanner, or other device

Important

Before you install a printer, scanner, or other peripheral device, see the

device documentation and installation instructions.

Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer. For more information about port locations, see “Checking Out Your Computer” on page 5.

IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any software the device needs. After doing this, you can disconnect and reconnect the device at any time.

Help

For more information about installing peripheral devices, click Start, then

click Help and Support. Type installing devices in the Search Help box, then press E

Parallel and serial port devices are not plug-and-play. See the device documentation for detailed information and installation instructions.

NTER.

), Universal Serial Bus

CHAPTER 3: Setting Up and Getting Started

CHAPTER4

Upgrading Your Computer

• Preventing static electricity discharge

• Opening the case

• Replacing the processor fan

• Installing memory

• Replacing the power supply

• Replacing the diskette drive

• Replacing an optical disc drive

• Replacing the memory card reader

• Replacing the hard drive

• Adding or replacing an expansion card

• Replacing the BIOS battery

• Replacing the system board

CHAPTER 4: Upgrading Your Computer

Preventing static electricity discharge

War ning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case.

To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Before opening the computer case, follow these guidelines:

• Wear a grounding wrist strap (available at most

electronics stores) and attach it to a bare metal part of your computer.

• Turn off your computer.

• Touch a bare metal surface on the side of the computer.

• Unplug the power cord and the modem and network

cables.

Caution

ESD can permanently damage electrostatic discharge-sensitive components in your computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.

Before working with computer components, follow these guidelines:

• Avoid static-causing surfaces such as carpeted floors,

plastic, and packing foam.

• Remove components from their antistatic bags only

when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

• Always hold expansion cards by their edges or their

metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

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Opening the case

Your computer case provides easy access to internal components.

Removing the back panel

War ning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case.

To remove the back panel:

1 Follow the instructions in “Preventing static electricity

discharge” on page 34.

2 Shut down your computer, then disconnect the power

cord and modem, network, and all peripheral device cables.

3 Place your computer face-down on a clean, soft, dry

surface. (Although the photographs show the computer upright, you should place your computer face-down during servicing to avoid tipping it over.)

CHAPTER 4: Upgrading Your Computer

4 Pull both back panel release latches (one on each side

of the case) toward the back of the case, then lift the back panel away from the case.

Replacing the back panel

To replace the back panel:

1 Slide the tabs on the top of the panel into the slots in

the top of the case.

2 Swing the lower part of the panel down and against the

computer until it clicks into place.

Slots

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Replacing the processor fan

You need to remove the processor fan to replace it or to access system components that are behind the fan.

To replace the processor fan:

1 Remove the back panel by following the instructions in

“Opening the case” on page 35.

2 Slide the processor fan’s release lever to the left.

3 Swing the top part of the fan away from the computer.

4 Rotate the fan down until it stops. 5 Unplug the fan’s power cable from the system board.

CHAPTER 4: Upgrading Your Computer

6 Slide the fan out of the computer.

7 Plug the new fan’s power cable into the system board. 8 Slide the new fan into the computer. Make sure that you

line up the posts on the bottom with the guide slots inside the case.

9 Rotate the fan up until it lays flat against the computer

and clicks into place.

10 Replace the back panel by following the instructions in

“Replacing the back panel” on page 36.

Installing memory

When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory.

To install or replace DIMM memory:

1 Remove the back panel by following the instructions in

“Opening the case” on page 35.

2 Remove the processor fan by following the instructions

in “Replacing the processor fan” on page 37.

3 Find the memory module banks on your system board.

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4 If you are removing a DIMM from the memory module

bank, gently pull the plastic tabs away from the sides of the memory module and remove it.

- OR -

If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank.

5 Align the notches on the new DIMM with the notches

on the memory module bank and press the module firmly into the bank until the module clicks into place. The tabs on the sides of the memory module should secure the memory module automatically.

6 Replace the processor fan by following the instructions

in “Replacing the processor fan” on page 37.

7 Replace the back panel by following the instructions in

“Replacing the back panel” on page 36.

8 Return your computer to its upright position. 9 Reconnect the cables and the power cord.

10 Turn on your computer. Windows starts and the

Windows desktop appears.

11 Click (Start), right-click Computer, then click

Properties. The amount of memory in your computer

is displayed.

CHAPTER 4: Upgrading Your Computer

Replacing the power supply

To replace the power supply:

1 Remove the back panel by following the instructions in

“Opening the case” on page 35.

2 Remove the processor fan by following the instructions

in “Replacing the processor fan” on page 37.

3 Unplug the power supply from the system board.

4 Pull the power supply release lever out (toward you)

until the power supply slides freely, then slide the power supply out of the computer.

5 Slide the new power supply into the power supply bay

until it clicks into place.

6 Plug the new power supply into the system board. 7 Replace the processor fan by following the instructions

in “Replacing the processor fan” on page 37.

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8 Replace the back panel by following the instructions in

“Replacing the back panel” on page 36.

Replacing the diskette drive

To replace the diskette (floppy) drive:

1 Remove the back panel by following the instructions in

“Opening the case” on page 35.

2 Remove the power supply by following the instructions

in “Replacing the power supply” on page 40. You do not need to unplug the power supply from the system board.

3 Pull the diskette drive release latch out (toward you).

CHAPTER 4: Upgrading Your Computer

4 Slide the diskette drive out (toward you) until it stops,

then unplug the cables from the drive.

5 Return your computer to its upright position, then slide

the diskette drive out the front of the computer.

6 Slide the new drive into the computer from the front

until the front of the drive is flush with the front of the computer, then slide the drive release lever forward (away from you) to lock the drive into place.

7 Lay the computer face-down, then reconnect the cables

to the drive.

8 Replace the power supply by following the instructions

in “Replacing the power supply” on page 40.

9 Replace the back panel by following the instructions in

“Replacing the back panel” on page 36.

Replacing an optical disc drive

To add replace an optical drive:

1 Remove the back panel by following the instructions in

“Opening the case” on page 35.

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2 Pull the optical drive release latch out (toward you).

3 Unplug the cables from the optical drive.

4 Return your computer to its upright position, then slide

the optical drive out the front of the computer.

5 Slide the new drive into the computer from the front

until the front of the drive is flush with the front of the computer, then slide the drive release lever forward (away from you) to lock the drive into place.

6 Lay the computer face-down, then reconnect the cables

to the drive.

7 Replace the back panel by following the instructions in

“Replacing the back panel” on page 36.

CHAPTER 4: Upgrading Your Computer

Replacing the memory card reader

To replace the memory card reader:

1 Remove the back panel by following the instructions in

“Opening the case” on page 35.

2 Remove the power supply by following the instructions

in “Replacing the power supply” on page 40. You do not need to unplug the power supply from the system board.

3 Pull the card reader release latch out (toward you). 4 Slide the card reader out (toward you) until it stops, then

unplug the cable from the drive.

5 Return your computer to its upright position, then slide

the card reader out the front of the computer.

6 Slide the new card reader into the computer from the

front until the front of the reader is flush with the front of the computer, then slide the card reader release lever forward (away from you) to lock the card reader into place.

7 Lay the computer face-down, then reconnect the cable

to the card reader.

8 Replace the power supply by following the instructions

in “Replacing the power supply” on page 40.

9 Replace the back panel by following the instructions in

“Replacing the back panel” on page 36.

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Replacing the hard drive

To replace the hard drive:

1 Remove the back panel by following the instructions in

“Opening the case” on page 35.

2 Unplug the cables from the hard drive.

3 Push the hard drive release lever to the left, then pull

the lever out (toward you) as far as the lever will go. The lever pulls the hard drive out.

CHAPTER 4: Upgrading Your Computer

4 Grasp the hard drive itself, then pull it the rest of the

way out of your computer.

5 Make sure the hard drive release lever is still fully

extended, then slide the new hard drive all the way into the hard drive bay by pushing on the hard drive itself (not the lever). Make sure that you slide the drive in until it is flush with the edge of the hard drive bay.

6 Reconnect the cables to the drive. 7 Replace the back panel by following the instructions in

“Replacing the back panel” on page 36.

8 Reconnect all external cables and the power cord. 9 Turn on your computer.

10 If you are using the new hard drive as your primary

drive, install Windows using the operating system DVD that came with your computer. For more information on restoring your system, see “Recovering your system”

on page 89.

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Adding or replacing an expansion card

You can install a half-height PCI card, a full-height PCI card, or a video card in your computer.

Installing a half-height expansion card

To install a half-heght expansion card:

1 Remove the back panel by following the instructions in

“Opening the case” on page 35.

2 Remove the PCI riser card assembly by pulling on its

green handle.

Caution

Do not touch the contacts on the bottom part of the expansion

card. Touching the contacts can cause electrostatic damage to the card.

3 Slide a half-height PCI card into the half-height PCI slot.

You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways.

Half-height PCI slot

CHAPTER 4: Upgrading Your Computer

4 Replace the PCI riser card by sliding it back into place. 5 Replace the back panel by following the instructions in

“Replacing the back panel” on page 36.

Installing a full-height expansion card

To install a full-height expansion card:

1 Remove the back panel by following the instructions in

“Opening the case” on page 35.

2 Remove the PCI riser card by pulling on its green handle.

Caution

Do not touch the contacts on the bottom part of the expansion

card. Touching the contacts can cause electrostatic damage to the card.

3 Press the two tabs on the card retention lever together,

then lift the card retention lever out of the way.

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4 Remove the metal EMI shield next to the slot you are

adding a card to. The PCI card slot is the slot furthest from the riser card handle, and the graphics card slot is the slot closest to the handle.

5 Slide a PCI card into the PCI slot, or slide a graphics card

into the graphics card slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways.

CHAPTER 4: Upgrading Your Computer

6 Press the card retention lever down until it clicks into

place.

7 Replace the PCI riser card by sliding it back into place. 8 Replace the back panel by following the instructions in

“Replacing the back panel” on page 36.

Replacing the BIOS battery

War ning

Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions.

If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and voltage as the original battery that was in your computer.

To replace the battery:

1 Restart your computer. 2 During the restart, press and hold the F1 key. The main

menu of the BIOS Setup utility opens.

3 Because changing the BIOS battery will reset the BIOS

to factory default settings, write down the values you may have changed from the factory settings, then exit from the utility.

4 Remove the back panel by following the instructions in

“Opening the case” on page 35.

5 Remove the processor fan by following the instructions

in “Replacing the processor fan” on page 37.

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6 Locate the old battery on the system board and note

its orientation. You will need to install the new battery the same way.

Battery

7 Push the battery release tab. The battery pops out of

the socket.

8 Make sure that the positive (+) side of the new battery

is facing up, then press the battery into the socket until it snaps into place.

9 Replace the processor fan by following the instructions

in “Replacing the processor fan” on page 37.

10 Replace the back panel by following the instructions in

“Replacing the back panel” on page 36.

11 Reconnect all external cables and the power cord. 12 Turn on your computer, and press F2 during startup to

open the BIOS Setup utility.

13 In the BIOS Setup utility, restore any settings that you

wrote down in Step 3.

14 Save all your settings and exit the BIOS Setup utility.

Replacing the system board

To replace the system board:

1 Remove the back panel by following the instructions in

“Opening the case” on page 35.

2 Remove the riser card assembly by following the

instructions in “Adding or replacing an expansion card”

on page 47.

CHAPTER 4: Upgrading Your Computer

3 Remove the processor fan by following the instructions

in “Replacing the processor fan” on page 37.

4 Loosen the four screws that secure the heat sink to the

processor, then remove the heat sink. The screws are captive screws, so they will not fall out of the heat sink.

Heat sink screws

5 Disconnect the power and data cables from the system

board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) You can also mark the cables with tape labels to simplify reconnecting cables later.

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6 Remove the seven screws that secure the system board

to the case.

Screws

7 Slide the system board to the right until it slides free

from the case, then remove it completely from the case.

8 Slide the new system board into place, then replace the

seven screws you removed previously.

9 Replace the heat sink and tighten the four captive

screws.

10 Replace the processor fan by following the instructions

in “Replacing the processor fan” on page 37.

11 Replace the riser card assembly by following the

instructions in “Adding or replacing an expansion card”

on page 47.

12 Replace the back panel by following the instructions in

“Replacing the back panel” on page 36.

CHAPTER 4: Upgrading Your Computer

CHAPTER5

Maintaining Your

Computer

• Setting up a maintenance schedule

• Caring for your computer

• Cleaning your computer

• Updating Windows

• Using BigFix

• Managing hard drive space

• Scheduling maintenance tasks

• Moving from your old computer

CHAPTER 5: Maintaining Your Computer

Setting up a maintenance schedule

Use the following table to set up a regular maintenance schedule.

Maintenance task Weekly Monthly When

Check for viruses X X X

Run Windows Update X X

Manage hard drive space X

Clean up hard drives X X

Scan hard drive for errors X X

Defragment hard drive X X

Back up files X X X

Clean computer case and peripheral devices

Caring for your computer

To extend the life of your computer:

• Be careful not to bump or drop your computer, and do

not put any objects on top of it. The case, although strong, is not made to support extra weight.

• When transporting your computer, we recommend that

you put it in the original packaging materials.

• Keep your computer away from magnetic fields.

Magnetic fields can erase data on hard drives.

• Never turn off your computer when the drive indicator

is on because data on the hard drive could be lost or corrupted.

needed

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• Avoid subjecting your computer to extreme

temperature changes. The case can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures. Damage due to either extreme is not covered by your warranty. As a general rule, your computer is safest at temperatures that are comfortable for you.

• Keep all liquids away from your computer. When spilled

onto computer components, almost any liquid can result in expensive repairs that are not covered under a standard warranty.

• Avoid dusty or dirty work environments. Dust and dirt

can clog the internal mechanisms and can lead to permanent damage to the computer.

• Do not block the ventilation fan slots. If these slots are

blocked, your computer may overheat, resulting in unexpected shutdown or permanent damage to the computer.

• When storing your computer for an extended period of

time, unplug AC power.

Cleaning your computer

Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit:

• A soft, lint-free cloth

• An aerosol can of air that has a narrow, straw-like

extension

• Cotton swabs

• An optical disc drive cleaning kit

CHAPTER 5: Maintaining Your Computer

Cleaning the exterior

War ning

When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets.

• Always turn off your computer and other peripheral

devices before cleaning any components.

• Use a damp, lint-free cloth to clean your computer and

other parts of your system. Do not use household abrasive or solvent cleaners because they can damage the finish on components.

• Your computer is cooled by air circulated through the

vents on the case, so keep the vents free of dust. With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents.

Cleaning the keyboard

You should occasionally clean the keyboard to remove dust and lint trapped under the keys.

To clean the keyboard:

1 Use an aerosol can of air with a narrow, straw-like

extension to remove dust and lint trapped under the keys.

2 If you spill liquid on the keyboard, turn off your

computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.

Cleaning the monitor

Caution

A flat-panel display is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

To clean the screen:

• To clean the screen, use a soft cloth and water to clean

the screen. Dampen the cloth (never apply liquid directly to the screen), then wipe the screen with the cloth.

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Cleaning the mouse

If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

To clean the mouse:

• Wipe the bottom of the mouse with a damp, lint-free

cloth.

Cleaning optical discs

Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling.

To clean an optical disc:

• Wipe from the center to the edge, not around in a circle,

using a product made especially for the purpose.

Updating Windows

Windows Update helps you keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly. Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer.

CHAPTER 5: Maintaining Your Computer

For information on running Windows Update, see “Windows Update” in the online User Guide. Windows Update can also be controlled through the Windows Security Center. For more information, see “Protecting Your Computer” in the online User Guide.

Help

For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then

press E

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Using BigFix

BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix.

To start BigFix:

1 Click (Start), All Programs, Accessories, System

Tools, then click BigFix.

2 To learn more about BigFix, click Help, then click

Tutorial.

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Managing hard drive space

Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files.

Checking hard drive space

To check hard drive space:

Shortcut

Start Ö Computer Ö right-click driveÖ Properties

1 Click (Start) then click Computer. The Computer

window opens.

CHAPTER 5: Maintaining Your Computer

2 Right-click the drive that you want to check for available

file space, then click Properties. Drive space information appears.

Deleting unnecessary files

Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space.

To delete unnecessary files:

Shortcut

Start Ö Computer Ö right-click driveÖ Properties Ö

Disk Cleanup

1 Click (Start), All Programs, Accessories, System

Tools, then click Disk Cleanup. The Disk Cleanup dialog

box opens.

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2 Click one of the options:

• My files only cleans only the folders for the

currently logged in user.

• Files from all users on this computer cleans all

folders.

The Disk Cleanup dialog box opens.

3 Click to select the types of files you want to delete, then

click OK. The types of files you indicated are deleted.

Help

For more information about keeping the hard drive free of

unnecessary files, click Start, then click Help and Support. Type disk cleanup in the Search Help box, then press E

Checking the hard drive for errors

The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them.

If you use your computer several hours every day, you probably want to run Error-checking once a week. If you use your computer less frequently, once a month may be adequate. Also use Error-checking if you encounter hard drive problems.

To check the hard drive for errors:

1 Click (Start) then click Computer. The Computer

window opens.

2 Right-click the drive that you want to check for errors,

click Properties, then click the Tools tab.

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CHAPTER 5: Maintaining Your Computer

3 Click Check Now, then click Start. Your drive is checked

for errors. This process may take several minutes.

Important

Error checking cannot scan a drive while the drive is being used, so if you try to check your hard drive for errors, you see a prompt asking you if you want to scan the hard drive later (the next time you restart your computer). If you see this prompt, click Schedule disc check, then restart your computer.

After Windows has finished checking the drive for errors, it provides a summary of the problems that it found.

4 Correct any problems that are found by following the

on-screen instructions.

5 Click OK.

Help

For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for dis k errors in the Search Help box, then press E

Defragmenting the hard drive

When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.

Disk Defragmenter organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive. Defragmenting the information stored on the drive can improve hard drive performance.

While Disk Defragmenter is running, do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process. Also, if you are connected to a network, log off before starting Disk Defragmenter. Network communication may stop the defragmentation process and cause it to start over.

NTER.

Tip

Because defragmenting a drive may take hours to complete (depending on the size of the drive being defragmented), consider starting the process when you will not need the computer for several hours.

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To defragment the hard drive:

1 Disconnect your computer from the network. 2 Click (Start), All Programs, Accessories, System

Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens.

3 Click Defragment now. This process may take hours to

complete, depending on the size of the drive being defragmented.

Help

For more information about defragmenting the hard drive, click

Start, then click Help and Support. Type defragmenting in the Search Help box, then press E

NTER.

Backing up files

Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files.

You should back up your files regularly to a writable optical disc (if you have a recordable drive). Use a backup device, such as a recordable disc drive, to do a complete hard drive backup. If you do not have a high-capacity backup device and you want to purchase one, you can visit the Accessories Store at

www.gateway.com

CHAPTER 5: Maintaining Your Computer

To back up files:

1 Click (Start) then click Computer. The Computer

window opens.

2 Right-click the drive that you want to back up, click

Properties, then click the Tools tab.

3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a backup

storage location and the files and folders to back up.

Help

For more information about backing up files, click Start, then

click Help and Support. Type backup in the Search Help box, then press E

NTER.

Scheduling maintenance tasks

Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors.

Important

Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run.

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To start the Task Scheduler:

1 Click (Start), All Programs, Accessories, System

Tools, then click Task Scheduler. The Task Scheduler dialog box opens.

2 Click Create Basic Task for basic tasks or click Create

Task for more complex tasks, then follow the on-screen

instructions to finish setting up and scheduling the task.

Help

For more information about scheduling tasks, click Start, then

click Help and Support. Type task scheduler in the Search Help box, then press E

NTER.

Moving from your old computer

Moving with Windows Easy Transfer

You can move your files, folders, software settings, and user account settings (such as display, Internet, and e-mail settings) from your old computer to your new one using Windows Easy Transfer, providing your old computer uses Windows XP or Windows Vista.

While using Windows Easy Transfer, you will not be able to run other tasks on the computers.

Important

If your old computer does not use Windows XP or Windows Vista™, you must manually move your data by using a writeable disc, flash drive, external hard drive, or network drive.

CHAPTER 5: Maintaining Your Computer

To move files and settings from your old computer:

1 If you want to transfer program settings to your new

computer, install those programs on the new computer before running Windows Easy Transfer. Windows Easy Transfer copies only the software’s settings, not the software itself, to the new computer.

2 Click (Start), All Programs, Accessories, System

Tools, then click Windows Easy Transfer. The Windows

Easy Transfer dialog box opens.

3 Click Next, click Start a new transfer, then follow the

on-screen instructions to complete the transfer.

Help

For more information about transferring files, click Start, then

click Help and Support. Type transferring files in the Search Help box, then press E

NTER.

Moving files and settings manually

You can manually transfer your personal data files by copying them to a network location or to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive.

Finding your documents

Many programs save your personal data files in the Documents or My Documents folder. Look in your old computer’s documents folder for personal data files.

To find files in the documents folder:

1 In Windows Vista, click (Start), then click

Documents. The Documents folder opens and displays many of your saved personal data files. Go to Step 4.

- OR -

In Windows XP, click Start, then click My Documents. The My Documents window opens and displays many of your saved personal data files. Go to Step 4.

- OR -

In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step.

2 Double-click the C:\ drive icon.

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3 Double-click the My Documents folder. The My

Documents window opens and displays many of your

saved personal data files.

4 Copy your personal data files to removable media or to

another computer on your network.

Finding other files

Use Windows Find or Search to locate other personal data files. For more information, see the online User Guide.

You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period). For example, a document file might have a .DOC extension and a spreadsheet file might have an .XLS extension.

File type File usually ends in...

Documents .DOC, .TXT, .RTF, .HTM, .HTML, .DOT

Spreadsheets .XLS, .XLT, .TXT

Pictures .JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS

Movies .MPEG, .MPG, .AVI, .GIF, .MOV

Sound and music .WAV, .CDA, .MP3, .MID, .MIDI, .WMA

To find files using Find or Search:

1 In Windows Vista, click (Start), then click Search.

The Search Results window opens.

- OR -

In Windows XP, click Start, then click Search. The Search Results window opens.

- OR -

In Windows 98, Windows Me, or Windows 2000, click Start, Find or Search, then click For Files or Folders. The Search Results window opens.

2 Type the filename you want to search for, then press

NTER. The search results are displayed.

3 To learn about more search options, click Help.

CHAPTER 5: Maintaining Your Computer

CHAPTER6

Troubleshooting

• Safety guidelines

• First steps

• Troubleshooting

• Recovering your system

• Telephone support

CHAPTER 6: Troubleshooting

Safety guidelines

While troubleshooting your computer, follow these safety guidelines:

War ning

Never remove your computer case cover while your computer is turned

on and while the modem cable, network cable, and power cord are connected.

War ning

Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 34.

War ning

To avoid bodily injury, do not attempt to troubleshoot your computer problem if:

- Power cords or plugs are damaged

- Liquid has been spilled into your computer

- Your computer was dropped

- The case was damaged

Instead, unplug your computer and contact a qualified computer technician.

First steps

If you have problems with your computer, try these things first:

• Make sure that the power cord is connected to your

computer and an AC outlet and that the AC outlet is supplying power.

• If you use a power strip or surge protector, make sure

that it is turned on.

• If a peripheral device (such as a keyboard or mouse)

does not work, make sure that all connections are secure.

• Make sure that your hard drive is not full.

• If an error message appears on the screen, write down

the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem.

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• If you added or removed peripheral devices, review the

installation procedures you performed and make sure that you followed each instruction.

• If an error occurs in a program, see the program’s

printed documentation or the online help.

Help

For more information about troubleshooting, click Start, then

click Help and Support. Type troubleshooting in the Search Help box, then press E

NTER.

Troubleshooting

Troubleshooting topics are listed in alphabetical order.

Add-in cards

The computer does not recognize an add-in card

• Shut down and restart your computer.

• Make sure that you have installed the required

software. For more information, see the documentation that came with your add-in card.

Audio

See “Sound” on page 88.

CD or DVD drives

The computer does not recognize a disc or the CD or DVD drive

• Make sure that the disc label is facing up, then try again.

• Try a different disc. Occasionally discs are flawed or

become scratched and cannot be read by the CD or DVD drive.

• If you are trying to play a DVD, make sure that you have

a DVD drive. To identify your drive type, see the “Using Drives and Media Files” chapter in the online User Guide.

• Your computer may be experiencing some temporary

memory problems. Shut down and restart your computer.

• Some music CDs have copy protection software. You

may not be able to play these CDs on your computer.

CHAPTER 6: Troubleshooting

• Clean the disc. For more information, see “Cleaning

optical discs” on page 59.

• Restart your computer, then enter the BIOS Setup utility

by pressing and holding F2 while your computer restarts. Make sure that the IDE controllers are enabled.

• Make sure that the drive is configured correctly by

following the instructions in the drive documentation.

• Reinstall the device driver.

An audio CD does not produce sound

• Make sure that the disc label is facing up, then try again.

• Some music CDs have copy protection software. You

may not be able to play these CDs on your computer.

• Make sure that the volume controls are turned up. For

more information, see “Adjusting the volume” on

page 28.

• Make sure that the mute controls are turned off. For

more information, see “Adjusting the volume” on

page 28.

• Make sure that the speaker cables are connected

correctly and securely.

• Shut down and restart your computer.

• Clean the disc. For more information, see “Cleaning

optical discs” on page 59.

• Reinstall the audio device drivers.

A DVD movie will not play

• Make sure that you have a DVD drive. To identify your

drive type, see the “Using Drives and Media Files” chapter in the online User Guide..

• Make sure that the disc label is facing up, then try again.

• Try a different disc. Occasionally discs are flawed or

become scratched and cannot be read by the DVD drive.

• Shut down and restart your computer.

• Clean the disc. For more information, see “Cleaning

optical discs” on page 59.

• Reinstall the device driver.

• Make sure that the DVD program has been installed on

your computer.

• DVDs and DVD drives contain regional codes that help

control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.

The regional code on your DVD drive is determined by your computer’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code for the disc. The regional code for the disc is on the disc, disc documentation, or disc packaging.

If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match.

Diskette drive

The diskette drive is not recognized

• Shut down and restart your computer.

You cannot save a file to diskette or you see the message “disk is full or write-protected”

• Make sure that the write-protection tab on the

• Delete unnecessary files on the diskette and try

• Make sure that the diskette you are using is

• Try a different diskette. Occasionally diskettes are

• Run Error-checking on the diskette. For more

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upper-right corner of the diskette is down (unprotected).

again.

IBM-compatible.

flawed and cannot be read by the diskette drive.

information, see “Checking the hard drive for errors”

on page 63. If errors are detected and corrected, try

using the diskette again.

You see an “Access Denied” or “Write protect” error message

• Move the write-protection tab in the upper-right

corner of the diskette down (unprotected).

• The diskette may be full. Delete unnecessary files on

the diskette and try again.

• Make sure that the diskette you are using is

IBM-compatible.

• Try a different diskette. Occasionally diskettes are

flawed and cannot be read by the diskette drive.

You see a “Disk is full” error message

You see a “Non-system disk” or “Disk error” error message

The diskette drive LED is lit continuously

DVD drives

Ethernet

CHAPTER 6: Troubleshooting

• Delete unnecessary files on the diskette.

• Try a different diskette. Occasionally diskettes are

flawed and cannot be read by the diskette drive.

• Run Error Checking on the diskette. For more

information, see “Checking the hard drive for errors”

on page 63.

• Eject the diskette from the diskette drive, then press

NTER.

• Make sure that the diskette you are using is

IBM-compatible.

• Remove the diskette from the drive. If the light stays

on, try restarting your computer.

• See “CD or DVD drives” on page 73.

You cannot see the other computers on your network

• Make sure that your Ethernet cable is plugged into the

Ethernet jack on your computer. Make sure that the other end is plugged into a router.

• Make sure that all computers are plugged into a

powered electrical outlet and turned on.

• Make sure that the router is plugged into a powered

electrical outlet and turned on. Most routers have lights that indicate they are working. For more information, see the documentation that came with your router.

• Make sure that all computers on your network have the

same workgroup name.

• Make sure that all computers are using the same Subnet

Mask.

• If you assigned IP addresses to the computers, make

sure that all computers have different IP addresses. For home networks, IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network.

The computer does not recognize an add-in Ethernet card

• Shut down and restart your computer.

• Make sure that you have installed the required

software. For more information, see the documentation that came with your Ethernet card.

• Reseat the card. For more information, about opening

your computer case, see your hardware reference. For more information about your Ethernet card, see the documentation that came with your Ethernet card.

Your Ethernet network is running slower than you expect

• If your Ethernet network is running slower than you

expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed.

File management

Help

For more information about restoring deleted files, click Start, then click

Help and Support. Type System Restor e in the Search Help box, then

press E

NTER.

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A file was accidentally deleted

If a file was deleted while holding down the S cannot be restored.

To restore deleted files:

HIFT key, the file

1 Double-click the Recycle Bin icon. 2 Right-click the file you want to restore, then click

Restore. The file is restored to the place where it was originally deleted from.

If the Recycle Bin was emptied before you try to restore a file, the file cannot be restored.

Hard drive

You see an “Insufficient disk space” error message

You see a “Data error” message

CHAPTER 6: Troubleshooting

• Delete unnecessary files from the hard drive using Disk

Cleanup. For instructions on deleting unnecessary files, see “Deleting unnecessary files” on page 62.

Help

For more information about file management, click Start,

then click Help and Support. Type file management in the

Search Help box, then press E

NTER.

• Empty the Recycle Bin by right-clicking the Recycle Bin

icon, then clicking Empty Recycle Bin.

Caution

All deleted files will be lost when you empty the Recycle Bin.

• Save your files to another drive. If the hard drive is full,

copy any files not regularly used to backup media, then delete them from the hard drive.

• This may be the result of a defective area on the hard

drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see “Checking the hard drive for errors” on page 63.

The hard drive cannot be accessed, or you see a “General failure reading drive C” error message

• If your computer has been subjected to static electricity

or physical shock, you may need to reinstall the operating system.

Internet

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See also “Modem (dial-up)” on page 81.

You cannot connect to the Internet

• If you are using a dial-up modem, make sure that the

modem cable is plugged into the modem jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly.

- OR -

If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. See your setup poster to make sure that the connections have been made correctly.

• Make sure that your account with your Internet service

provider (ISP) is set up correctly. Contact your ISP technical support for help.

• Make sure that you do not have a problem with your

modem. For more information, “Modem (dial-up)” on

page 81.

Help

For more information about troubleshooting Internet

connections, click Start, then click Help and Support. Type troubleshooting connections in the Search Help box, then press E

NTER.

You see an “Unable to locate host” message and are unable to browse the Internet

• This problem can occur when you have typed a URL

(Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.

• Double-check the URL or try a different URL. If the error

message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

Keyboard

CHAPTER 6: Troubleshooting

Connecting to a Web site takes too long

Many factors can affect Internet performance:

• The condition of the telephone lines in your residence

or at your local telephone service

• The condition of the Internet computers to which you

connect and the number of users accessing those computers

• The complexity of graphics and multimedia on Web

pages

• Having multiple Web browsers open, performing

multiple downloads, and having multiple programs open on your computer

People are sending you e-mail messages, but you have not received any mail

• Click the receive button in your e-mail program.

• Make sure that your account with your Internet service

provider (ISP) is set up correctly. Contact your ISP for technical support.

The keyboard does not work

• Make sure that the keyboard cable is plugged in

correctly. For more information, see the poster that came with your computer.

• Remove all extension cables and switch boxes.

• Clean the keyboard by using an aerosol can of air with

a narrow, straw-like extension to remove dust and lint trapped under the keys.

• Try a keyboard that you know works to make sure that

the keyboard port works.

• Reinstall the keyboard device driver.

A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message

• Make sure that nothing is resting on the keyboard.

• Make sure that a key is not stuck. Press each key to

loosen a key that might be stuck, then restart your computer.

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Liquid spilled in the keyboard

• If you spilled liquid in the keyboard, turn off your

computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

Memory card reader

Drive letters for the memory card slots do not appear in the My Computer window

• Reboot your computer.

Modem (cable or DSL)

• See the documentation that came with your modem for

additional troubleshooting information.

Modem (dial-up)

Your modem does not dial or does not connect

• Make sure that the modem cable is plugged into the

modem jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly.

• Make sure that your computer is connected to the

telephone line and the telephone line has a dial tone.

• Make sure that the modem cable is less than 6 feet

(1.8 meters) long.

• Remove any line splitters or surge protectors from your

telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.

• If you have additional telephone services such as call

waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly.

CHAPTER 6: Troubleshooting

To check the dialing properties:

1 Click (Start), then click Control Panel. The

Control Panel window opens.

2 Click Hardware and Sound, then click Phone and

Modem Options. The Phone and Modem Options

dialog box opens.

3 If this is the first time you have accessed this

category, the Location Information dialog box opens. Enter the information for your area, then click OK.

4 Click the Dialing Rules tab, click the location from

which you are dialing, then click Edit.

5 Make sure that all settings are correct.

Help

For more information about dialing properties, click Start, then

click Help and Support. Type dialing in the Search Help box, then press E

NTER.

• Disconnect any answering machine, fax machine, or

printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.

• Make sure that you are not using a digital, rollover, or

PBX line. These lines do not work with your modem.

• Check for line noise (scratchy, crackling, or popping

sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly.

Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure.

You can also call your telephone service and have the telephone line checked for noise or low line levels.

• Try another telephone line (either a different telephone

number in your house or a telephone line at a different location). If you can connect on this line, call your telephone service.

• Try connecting with the modem at a lower connection

speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy.

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You cannot connect to the Internet

• The ISP may be having technical difficulties. Contact

your ISP for technical support.

• See if the modem works with a different

communications program. The problem may be with just one program.

• Review the troubleshooting information under

“Internet” on page 79.

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.

If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.

Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem

• Current fax technology only supports a maximum send

and receive rate of 14,400 bps.

The modem is not recognized by your computer

• Make sure that the line connected to the modem is

working and plugged into the appropriate port on your computer. See your setup poster to make sure that the connections have been made correctly.

• If the modem shares the telephone line with another

device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).

• Use the modem cable that came with your computer.

Some telephone cables do not meet cable standards and may cause problems with the connection.

• Shut down and restart your computer.

• Run Windows modem diagnostics.

To run modem diagnostics:

1 Close all open programs. 2 Click (Start), then click Control Panel. The

Control Panel window opens.

3 Click Hardware and Sound, then click Phone and

Modem Options. The Phone and Modem Options

dialog box opens.

CHAPTER 6: Troubleshooting

4 Click the Modems tab, click your modem, then click

Properties. The Modem Properties dialog box

opens.

5 Click the Diagnostic tab, then click Query Modem.

If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

Help

For more information about modem troubleshooting, click Start,

then click Help and Support. Type modem troubleshooti ng in the Search Help box, then press E

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.

To turn down the modem volume:

NTER.

1 Click (Start), then click Control Panel. The

Control Panel window opens.

2 Click Hardware and Sound, then click Phone and

Modem Options. The Phone and Modem Options

dialog box opens.

3 Click the Modems tab, click the modem you want

to adjust, then click Properties.

4 Click the Modem tab, then adjust the Speaker

volume control.

5 Click OK twice to close the Phone and Modem

Options dialog box.

Monitor

The screen resolution is not correct

• Change the screen resolution from the Display Settings

dialog box. For more information, see the “Customizing Windows” chapter in the online User Guide.

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The computer is running but there is no picture

• Adjust the brightness and contrast controls to the

center position.

The color is not uniform

• Make sure that the monitor warms up for at least

30 minutes before making a final judgment about color uniformity.

• Make sure that:

• Non-shielded speakers are not placed too close to

the monitor.

• The monitor is not positioned too close to another

monitor, electric fan, fluorescent light, metal shelf, or laser printer.

The text on the display is dim or difficult to read

• Adjust the brightness and contrast controls.

• Change the display settings. For more information, see

the “Customizing Windows” chapter in the online User Guide.

• Move the computer away from sources of electrical

interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.

For more information about display types, see your monitor and video card documentation.

Mouse

Help

For more information about changing the screen resolution, click Start,

then click Help and Support. Type screen resolution in the Search Help box, then press E

The mouse does not work

NTER.

• Make sure that the mouse cable is plugged in correctly.

• Shut down and restart your computer.

• Remove all extension cables and switch boxes.

• Try a mouse you know is working to make sure that the

mouse port works.

The mouse works erratically

Networks

You cannot connect to your company network

Every network is unique. Contact your company computer department or network administrator for help. For more information about setting up a network in your home, see the “Networking Your Computer” chapter in the online User

Guide.

click Help and Support. Type network troubleshooting in the Search Help box, then press E

Passwords

CHAPTER 6: Troubleshooting

• If the mouse pointer begins moving erratically across

the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

• Clean the mouse by wiping the bottom with a clean,

damp cloth. Make sure that the optical sensor is clean and free of debris.

Help

For more information about network troubleshooting, click Start, then

NTER.

Power

Your computer does not accept your password

• Make sure that CAPS LOCK is turned off, then retype the

password.

Your computer will not turn on

• Make sure that the power cord is connected to an

AC power source and to your computer, and that your computer is turned on.

• If your computer is plugged into a surge protector,

make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.

• Make sure that the power cord is free from cuts or

damage. Replace any damaged cables.

Printer

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The printer will not turn on

• Make sure that the printer is online. Many printers have

an online/offline button that you may need to press.

• Make sure that the power cable is plugged into an

AC power source.

The printer is on but will not print

• Check the cable between the printer and your

computer. Make sure that it is connected to the correct port.

• Make sure that the printer is online. Many printers have

an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online.

• Check the cable for bent or broken pins.

• If the printer you want to print to is not the default

printer, make sure that you have selected it in the printer setup.

To set a default printer:

1 Click (Start), then click Control Panel. The

Control Panel window opens.

2 Click Hardware and Sound, then click the Change

Default Printer option under the Printers category. The Printer window opens.

3 Right-click the printer you want to be the default

printer, then click Set as Default Printer.

• Reinstall the printer driver. See the guide that came with

your printer for instructions on installing the printer driver.

You see a “Printer queue is full” error message

• Make sure that the printer is not set to work offline.

To make sure that the printer is not set to work offline:

1 Click (Start), then click Control Panel. The

Control Panel window opens.

2 Click Hardware and Sound, then click the Printers

category. The Printers window opens.

Sound

CHAPTER 6: Troubleshooting

3 Right-click the printer you want to use. If the menu

shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark.

• Wait until files have been printed before sending

additional files to the printer.

• If you print large files or many files at one time, you

may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory.

You see a “Printer is out of paper” error message

After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper.

Help

For more information about printer troubleshooting, click Start, then click Help and Support. Type printer troubleshooter in the Search Help box, then press E

You are not getting sound from the speakers

NTER.

• Make sure that the volume controls are turned up. For

more information, see “Adjusting the volume” on

page 28.

• Make sure that mute controls are turned off. For more

information, see “Adjusting the volume” on page 28.

• If you are using external speakers, see the speaker

setup poster to check your speaker connections.

• Make sure that the universal jacks are configured

correctly. For more information, see “Configuring the

audio jacks” on page 30.

Help

For more information about sound troubleshooting, click Start, then click Help and Support. Type sound troubleshooter in the Search Help box,

then press E

NTER.

www.gateway.com

Recovering your system

Most computer problems can be solved by following the information in “Troubleshooting” on page 73 or in the technical support pages at www.gateway.com. Problem-solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions.

Caution

To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible. For instructions, see “Preparing for software and device driver recovery” on

page 90.

• To recover software and device drivers that were

pre-installed at the factory, see “Recovering

pre-installed software and drivers” on page 90.

• To return your system to a previous condition when it

was working correctly, see “Using Microsoft System

Restore” on page 95.

• To completely recover your system to its factory

condition, see “Recovering your system to its factory

condition” on page 98.

If you upgrade or exchange your hard drive, or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you created. (Your computer must have a recordable disc drive to use these options.)

• To re-install Windows using the Windows DVD, see

“Recovering your system using the Windows DVD” on page 99.

• To re-install your pre-installed software and device

drivers using recovery discs, see “Recovering

pre-installed software and drivers using recovery discs” on page 94.

CHAPTER 6: Troubleshooting

Recovering pre-installed software and drivers

You can perform a partial recovery by recovering the software and device drivers that were pre-installed at the factory. If you need to recover software that did not come pre-installed on your system, you need to follow that software’s installation instructions.

You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center.

Preparing for software and device driver recovery

You can usually recover your pre-installed software and drivers from your hard drive. However, if you ever re-install Windows from the Windows DVD or install a new hard drive, you will need to recover your pre-installed software and drivers using a set of software and driver recovery discs. Because these discs do not come with your computer, you should create your own set.

Caution

Although you may not be expecting to need recovery discs, we recommend that you prepare for any eventuality and create a set of recovery discs while you have the opportunity.

You should create a set of discs for recovering your pre-installed software and device drivers, in case you will need to use them later for a complete system recovery. (Your computer must have a recordable disc drive to perform this procedure.)

www.gateway.com

To create discs for recovering pre-installed software

and drivers:

1 Click (Start), All Programs, Gateway Recovery

Center, then click Gateway Recovery Center. The

Gateway Recovery Center opens.

2 Click Applications and drivers external media, then

click Next. The What would you like to do? dialog box opens.

3 Click Create system recovery discs, then click Next. 4 Insert a blank, recordable disc into a recordable disc

drive, then click Next. If an AutoPlay dialog box opens, click the x in the upper-right corner to close it.

A dialog box opens that tells you the number of blank discs you will need to create a full set of recovery discs.

CHAPTER 6: Troubleshooting

5 If you have enough blank discs of the specified type,

click I have enough discs, then click Next. If you do not have enough discs, choose a different disc type, or click Cancel.

The disc recording begins. Label the discs as they are completed.

Important

Use a permanent marker to label each disc “Software and Driver Recovery,” along with a short description of which computer the discs are for. If you are recording multiple discs, as you remove each disc from the drive, use the marker to label each disc 1 of x, 2 of x, 3 of x, and so on.

Tip

After a recovery disc is created, your computer names the disc Recovery13 for disc 1 of a 3-disc set, Recovery23 for disc 2, and so on.

6 If multiple discs are required, insert the additional blank

disks when prompted.

7 When the process is finished, the Congratulations!

window opens.

8 Click Finish. 9 Remove your final disc, then label all of the discs and

store them in a safe place.

Recovering pre-installed software and drivers using Gateway Recovery Center

To recover specific drivers and software:

1 Click (Start), All Programs, Gateway Recovery

Center, then click Gateway Recovery Center. The

Gateway Recovery Center opens.

Important

If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see “R ecovering pre-installe d software and driver s using recovery disc s”

on page 94.

www.gateway.com

2 To recover software that was pre-installed, click

Programs, then click Application recovery.

- OR -

To recover device drivers that were pre-installed, click Hardware, then click Device driver recovery.

3 Click the software or driver you want to recover, then

click Next.

CHAPTER 6: Troubleshooting

Recovering pre-installed software and drivers using recovery discs

If you created a multiple-disc set of recovery discs, each disc contains a unique set of software and drivers. If a recovery disc does not offer the software or driver you need to recover, try another disc.

To recover software and drivers using recovery discs:

1 Insert a software and driver recovery disc into a CD or

DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe.

The disc’s Gateway Recovery Center starts.

2 To recover pre-installed software, click Application

recovery, click the software you want to recover, then click Next.

- OR -

Gateway Profile 6 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

About This Reference

About this guide

For more information

Accessing the online User Guide

To access the User Guide:

Gateway contact information

Microsoft Certificate of Authenticity

Front

Back

Right side

Side port panel

Working safely and comfortably

Reducing eye strain

Setting up your computer desk and chair

Sitting at your computer

Avoiding discomfort and injury from repetitive strain

Preparing power connections

Protecting from power source problems

Connecting to a broadband modem or network

Connecting a dial-up modem

To connect the modem:

Starting your computer

To start your computer:

Waking up your computer

Turning off your computer

To put your computer to sleep:

To turn off your computer:

Restarting (rebooting) your computer

To restart your computer:

Using the keyboard

Premium multimedia keyboard features

Elite multimedia keyboard features

Using the mouse

Adjusting the volume

To adjust the overall volume using hardware controls:

To adjust the volume from Windows:

Configuring the audio jacks

To configure the audio jacks:

Installing a printer, scanner, or other device

Upgrading Your Computer

Preventing static electricity discharge

Opening the case

Removing the back panel

To remove the back panel:

Replacing the back panel

To replace the back panel:

Replacing the processor fan

To replace the processor fan:

Installing memory

To install or replace DIMM memory:

Replacing the power supply

To replace the power supply:

Replacing the diskette drive

To replace the diskette (floppy) drive:

Replacing an optical disc drive

To add replace an optical drive:

To replace the memory card reader:

Replacing the hard drive

To replace the hard drive:

Adding or replacing an expansion card

Installing a half-height expansion card

To install a half-heght expansion card:

Installing a full-height expansion card

To install a full-height expansion card:

Replacing the BIOS battery

To replace the battery:

Replacing the system board

To replace the system board:

Setting up a maintenance schedule

Caring for your computer

Cleaning your computer

Cleaning the exterior

Cleaning the keyboard

To clean the keyboard:

Cleaning the monitor