Gateway profile 5 Service Manual
Gateway Profile
™
service guide
5
Customizing
Troubleshooting
Contents
Replacing Components in Your Gateway Profile 5
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Preparing your work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Preparing your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Replacing the front panel and speaker grille . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Replacing the back panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Replacing the I/O panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Replacing the blower assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Replacing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Replacing the optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Replacing the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Replacing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Replacing the video board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Replacing the Mini PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Replacing the speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Replacing the LCD panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
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Replacing
Components in
Your Gateway
Profile 5
About this guide
Use this service guide to help plan your maintenance tasks
for the Gateway Profile 5. All tasks covered in this guide can
be performed by a field technician without jeopardizing
your computer’s warranty.
For information on your computer’s general maintenance,
technical support, safety notices, and regulatory notices,
see your Gateway user’s guide.
If you have suggestions regarding the content of this guide,
send an e-mail with the subject “Service Guide Comments”
to channel.services@gateway.com
.
© 2003 Gateway, Inc. All rights reserved. Gateway, Gateway Countr y, the Gateway
stylized logo, and the black-and-white spot design are trademarks or registered
trademarks of Gateway, Inc. in the United States a nd other countries. All other brands
and product names are trademarks or registered trademarks of their respective
companies.
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Replacing Components i n Your Gateway Profile 5
Preparing your w ork space
Before performing maintenance on your computer, make sure that your work
space and your computer are correctly prepared.
■ Wear a grounding (ESD) wrist strap.
■ Use a grounded or dissipative work mat.
■ Use a stable and strong table.
■ Make sure that the table top is large enough to hold each component as
you remove it.
■ Use bright lighting to make part identification easier.
■ Keep your work surface free from clutter and dust that may damage
components.
■ Use a magnetized screwdriver for removing screws.
■ As you remove components and screws, lay them toward the back of your
work surface (behind your computer) or far enough to the side that your
arms do not accidentally brush components or screws onto the floor.
■ To help keep track of screws, try the following:
■ Place each component’s screws in their own section of a parts sorter.
■ Place each component’s screws next to the component on your work
surface.
■ When you place flat-headed screws on your work surface, stand them
on their heads to prevent the screws from rolling off the table.
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Preparing your wor k space
Preventing static electricity discharge
The components inside your computer are extremely sensitive to static
electricity, also known as electrostatic discharge (ESD).
Warning ESD can permanently damage electrostatic
discharge-sensitiv e components in y our computer . Prev ent
ESD damage by following ESD guidelines every time you
open the computer case.
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your c omputer and unplu g the power
cord before opening the case.
Before opening the computer case, follow these guidelines:
■ Turn off the computer power.
■ Wear a grounding wrist strap (available at most electronics stores) and
attach it to a bare metal part of your workbench or other grounded
connection.
Warning To p revent risk of el ectr ic sho ck, do n ot inse r t any ob ject
into the vent holes of the power supply.
■ Touch a bare metal surface on your workbench or other grounded object.
■ Unplug the power cord and network cables.
Before working with computer components, follow these guidelines:
■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.
■ Remove components from their antistatic bags only when you are ready
to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.
■ Avoid touching the edge connectors and components on the Mini-PCI
cards. Never slide Mini-PCI cards or components over any surface.
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Replacing Components i n Your Gateway Profile 5
Preparing your co mputer
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer, then unplug the
power cord before opening the case.
To prepare your computer:
1 Turn off your computer.
2 Following all static electricity discharge precautions, disconnect the power
cord and all other external cables.
3 Press the power button to drain any residual power from your computer.
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Replacing the front panel and speaker grille
Replacing the front panel and
speaker grille
Time to complete: 1.5 minutes
To replace the front panel and s peaker grille:
1 Turn off the computer and prepare it by following the instructions in
“Preparing your computer” on page 4.
2 Tilt the computer back slightly, then slide the front panel release latch to
the right. The panel detaches from the computer.
Front panel
release latch
- OR -
Slide a pen, pencil, or screwdriver between the computer and the tabletop,
then slide the tool to the right. The panel detaches from the computer.
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Replacing Components i n Your Gateway Profile 5
3 Remove the front panel from the computer.
4 Remove the two screws that secure the speaker grille panel to the computer.
Screws
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Replacing the front panel and speaker grille
5 Pull the speaker grille off the computer.
6 Position the new speaker grille panel on the front of the computer, then
press it against the computer until it clicks into place.
7 Position the new front panel between the speakers, then insert the hooks
on the top of the front panel into slots just below the diskette and optical
drives.
8 Press the front panel against the computer until it clicks into place.
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Replacing Components i n Your Gateway Profile 5
Replacing the back panel
Time to complete: 2 min utes
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer, then unplug the
power cord and modem cable before opening the case.
Tips & Tricks For more stability, place your computer face down to
perform this procedure. Avoid scratching the computer
display by placing it on a towel or other non-abrasive
surface.
To replace the back panel:
1 Turn off the computer and prepare it by following the instructions in
“Preparing your computer” on page 4.
2 Remove the four screws on the back of the computer case.
Screw
Screw
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Screw
Screw
Replacing the back pa nel
3 With your hands positioned on each side of the case, swing the back panel
up and away from the case and set the panel aside.
4 Make sure that all of the internal cables are arranged inside the case so
they will not be pinched when you close the case.
5 Hook the new back panel’s tabs into the notches on the top of the open
computer’s back, then swing the back panel down and press it into place.
The cover should easily press back into place. If it does not, make sure that
the tabs are aligned with the notches on the computer’s back and try again.
6 Replace the four screws you removed previously.
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Replacing Components i n Your Gateway Profile 5
Replacing the I/O panel
Time to complete: 3.5 minutes, 5.5 minutes if panel has V GA out cable
To replace the I/O panel:
1 Turn off the computer and prepare it by following the instructions in
“Preparing your computer” on page 4.
2 Remove back panel by following the instructions in “Replacing the back
panel” on page 8.
3 Remove the two screws that secure the I/O panel to the computer.
ScrewScrew
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4 Firmly pull the I/O panel away from the computer.
Replacing the I/O panel
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Replacing Components i n Your Gateway Profile 5
5 Unplug the intrusion switch cable and other cables that connect the I/O
panel to the computer.
Intrusion
switch cable
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If your computer has a VGA out port on the I/O panel, to disconnect the
VGA out cable you must remove the blower assembly. For more
information, see “Replacing the blower assembly” on page 14.
If your computer has a modem port, unplug the internal modem cable
from the system board.
6 Plug the cables you have unplugged into the new I/O panel. If your
computer has a VGA out port on the I/O panel, plug the VGA out cable
into the system board.
7 If you removed the blower assembly in Step 5, reinstall it by following the
instructions in “Replacing the blower assembly” on page 14.
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Replacing the I/O panel
8 Secure the I/O panel to the computer using the screws you removed
previously.
9 Install the back panel onto the computer by following the instructions in
“Replacing the back panel” on page 8.
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